# Samespace Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Samespace the right Call Center solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140362/Novanet-C3/reviews --- Samespace 3.6 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Samespace Ease of use 4.2 Customer Service 3.6 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Deniela G. Business Development Associate Information Technology and Services Used the software for: Less than 6 months ### "SameSpace - Bestfriend at work." April 27, 2021 5.0 Wonderful. Pros SameSpace is the space for me that let's me go back and analyze, look through the logs, get proper insights on my daily tasks. It has all the data stored for me to go and revisit anytime, indeeed a friend who let's me improve my working style. Cons Nothing as such. Everything worked fine. Review Source Response from Samespace May 6, 2021 Hi Deniela, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Thanks for placing your trust in us and your willingness to share. Best, Aanya. AB Abhik B. Service Desk Analyst Information Technology and Services Used the software for: 6-12 months ### "Review on the utility of same space" April 26, 2021 4.0 My overall experience with samespace is a pleasant one and it is a simple and easy to use application that can be very helpful for the users. Also, the call quality is also good and disturbance free. Pros The features are simple to use and the UI is also pleasant and light on memory since all it uses for installation is a google chrome extension for quick installation and support. Cons I like the software but there are tiny corrections I feel, that can be useful to the end user. The login method is very basic and it should require a 2-factor authentication for the same for heightened security. Also, sometimes the application does not detect the mic when plugged in and requires me manually configure the mic on the system. Review Source Response from Samespace May 6, 2021 Hi Abhik, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. I'll make sure to share your feedback with the product team. Thanks for placing your trust in us and your willingness to share. Best, Aanya. Rohit K. Web Solution Specialist Information Technology and Services Used the software for: 1-2 years ### "too slow and unresponsive " April 26, 2021 1.0 not so good Pros Noting in specific thats all of it and nothing more Cons Almost all of it needs a better attention Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) company bought samepace licenese as livechat renewal was expensive Review Source Response from Samespace May 6, 2021 Hi Rohit, Thanks for taking the time to share your thoughts and feedback with us. As you know that you are operating in a complex infrastructure with agents are connected over a VPN, the functionality of the software eventually is highly dependent on your network. Hence you may seem to face issues with the connectivity. For Samespace to function, the network needs to be strong and not fluctuating. Hope this helps. Best, Samespace Product Team. Sheikh S. Admin Assistant Information Technology and Services Used the software for: Less than 6 months ### "A good start but much remains to be done" April 22, 2021 4.0 Since we've just started with Samespace (~2-3 months), I've noticed the devs actively working on the issues that we're facing and know that all issues will be solved. The tool being very simple is a double-edged sword, it has a clean UI but missing basic features. Pros It integrates beautifully with Salesforce and has a simple layout with basic info on previous calls. I can easily see the number of calls received and the average duration of those calls. Cons The simplicity of Samespace comes with some important missing features, most importantly the mute button. Also, we're connected via enterprise VPN there were some bugs/issues with calls and some of them have been resolved; concluding that the devs are actively working on fixing the issues. Also, the integration with Salesforce can be implemented further by merging with Salesforce status (Omnichannel) Review Source Response from Samespace April 24, 2021 Hi Sheikh, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. Rest assured, we are working on getting these basic features out and the bugs resolved. Thanks for placing your trust in us and your willingness to share. Best, Samespace Product Team. AC Akhildev C. Associate IT Consultant Information Technology and Services Used the software for: Less than 6 months ### "Samespace: Can have more features" April 27, 2021 4.0 My experience is a neutral. Since samespace reconnects often I find it difficult at times. The call use to get disconnected when it reconnects. Overall experience I would say not bad but good. The application can be improved a lot. Hope the team will work on it. Pros \>> Can access the recent call list >> Option to coach users >> Conference option >> Simple interface >> Both Chat and call options available Cons \>> No options to copy or select contacted number >> Single click to select number will lead to dialing >> Can have a more skins and layouts Review Source Response from Samespace May 6, 2021 Hi Akhildev, Thank you for your feedback. In terms of the calls getting disconnected, such issues are very network determinant and are dependent on the network and bandwidth of your internet. As we enable real-time communication, for voice to function- the network needs to be strong and not fluctuating. Nevertheless, I'll forward your feature requests to the product team. Best, Aanya MB Mukesh B. Technical Support ( Chat) Computer & Network Security Used the software for: 6-12 months ### "User friendly software" April 20, 2021 3.0 Not good for chat support.Average Pros Easy to use for call support only .overall good and user friendly. Cons There are some limitations for chat support: 1. We can not accept reply to other chat untill we accept all chats. this is very irritating.some time if we type some reply for any chat and at the same time if any new chat came and we accept it then all the matters that we had type getting vanish.This is very very irritating. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) . Review Source Response from Samespace April 22, 2021 Dear Mukesh, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to our chats module. Best, Samespace Product Team RM Rashmi M. Associate support engineer Information Technology and Services Used the software for: 1-2 years ### "samespace feedback." April 20, 2021 2.0 Pros it is easy to use software ,we can select status accordingly. Cons sometimes it will not work, sometime while on meal break it will automatically turns to ready state so it will impact my productivity ,sometimes hello button will not work and call get missed. Review Source Response from Samespace April 22, 2021 Dear Rashmi, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes so that your productivity isn't hampered. Best, Samespace Product Team SA Sheetal A. Web Solutions Specialist Computer & Network Security Used the software for: 6-12 months ### "Review on Samespace" April 17, 2021 3.0 Pros User-friendly and easy to access. Cons Sometimes login fails even when correct credentials are used. Review Source Response from Samespace April 19, 2021 Hi Sheetal, Thank you for bringing this to our notice. We are constantly working towards improving our product for our valued users. Our product team will look into this and ensure that this does not happen. Happy to hear that you find our product user-friendly and easy to use. Best, Aanya Khanna Product and Marketing Team at Samespace MG Madhuri G. Associate support engineer front line Computer Software Used the software for: 6-12 months ### "Good Product" July 21, 2021 4.0 Pros Overall Good Product calls lands properly Cons Not working properly when internet speed is slow Review Source eA elton A. sales associate Information Technology and Services Used the software for: Less than 6 months ### "samspace review" April 16, 2021 3.0 Pros ease of integration with salesforce and minimalistic UI Cons I can't search the history of my calls, have to login separately every time Switched from [Jitsi](https://www.capterra.com/p/162665/Jitsi/) company witch Review Source Response from Samespace May 6, 2021 Hi Elton, Thanks for sharing your thoughts and feedback. I'll make sure to share your feedback with the product team. Best, Aanya AK Ayush K. Web Solution Specialist Computer Networking Used the software for: Less than 6 months ### "Good Experience" April 17, 2021 5.0 Pros The feature wherein we can see whom we are calling Cons There should be a noise cancellation feature and a better Hold tune. Review Source Response from Samespace May 6, 2021 Hi Ayush, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and I'll make sure to share your feedback with the product team. Thanks for placing your trust in us and your willingness to share. Best, Aanya MH Madhuri H. Associate Support Engineer Telecommunications Used the software for: Less than 6 months ### "Good experiance to use Samespace" April 21, 2021 4.0 Pros It is very user friendly. Mantained properly Cons Sometimes due to network issue it stop working for a while. Review Source Response from Samespace April 22, 2021 Hi Madhuri, Thank you for your feedback. We are glad that you are enjoying our platform. In terms of the network issues, we are working towards building the product in a way that allows agents with less internet bandwidth to connect with customers. Once again, Thanks for leaving a review. We really appreciate your time. AS Aldrich S. Sales Associate Information Technology and Services Used the software for: Less than 6 months ### "Amazing Product to use on a daily basis." May 4, 2021 5.0 It has made working easy. Pros Ease of navigation and features that help in upscaling your work. Cons A feature of vision comfort after 7 pm for better visual comfort. Review Source Response from Samespace May 6, 2021 Hi Aldrich, Thank you for your feedback. We are glad that you are enjoying our platform. I'll forward your feature request to the product team. Once again, Thanks for leaving a review. We really appreciate it. AS Afroz S. Product Specialist Information Technology and Services Used the software for: Less than 6 months ### "Overall nice product to use with some great features" April 19, 2021 4.0 Wonderful Pros Samespace is very easy to use. Making calls is just a click away. The person's name appear on the screen while making calls is such a nice feature. The way it is associated with salestorce is nice. Cons Some time the call get disconnected autonatically. Review Source Response from Samespace April 22, 2021 Dear Afroz, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Best, Samespace Product Team DN Devesh N. Web Solution Specialist Information Technology and Services Used the software for: I used a free trial ### "Samespace Review" April 20, 2021 4.0 Pros I haven't used the product much but for our ongoing business it makes very easy to contact customers and interact with them which makes the client to understand about our products and solve their issues which impacts our business in a positive way . Cons As far as i have tested Samespace , the features show cased our really cool , if any change or improvement required will update :) Review Source Response from Samespace April 22, 2021 Hi Devesh, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Thanks for placing your trust in us and your willingness to share. Best, Samespace Product Team. MA Mohammed A. Support Engineer Computer & Network Security Used the software for: Less than 6 months ### "Good product " April 25, 2021 3.0 Need to enable multiple chat option at a time. Pros Immediate pop up response for the chat support. Cons We can’t chat on multiple chats at a time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.