Who Uses This Software?

Housecall Pro serves all service business professionals in all major industry categories such as plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, etc.


Average Ratings

1745 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    1 User: $39/mo 1-6 Users - $109/mo Unlimited Users - $199/mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Housecall Pro
  • www.housecallpro.com
  • Founded 2013
  • United States

About Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate their business processes and workflows. The #1-rated app is an all-in-one business management solution that allows service professionals to run and grow their entire business directly from their smartphone. The platform includes a wide array of features such as job scheduling, dispatch, automatic invoicing, customer text notifications, payment processing, marketing, online booking, and much more!


Housecall Pro Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Billing & Invoicing
  • Customer Management
  • Dispatch Management
  • Equipment Tracking
  • Mobile Access
  • Online Booking
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Dispatch Management
  • Equipment Tracking
  • Inventory Management
  • Job Costing
  • Scheduling
  • Warranty Tracking
  • Billing & Invoicing
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Payments
  • Payment Processing
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Commercial/Industrial
  • Cost Database
  • Data Import / Export
  • Equipment Maintenance
  • Financing Management
  • Labor Rates
  • Quotes/Proposals
  • Scheduling
  • Takeoff
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Equipment Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Billing & Invoicing
  • Client Management
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Payroll Management
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Claims Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Fleet Management
  • International Moves
  • Interstate Moves
  • Job Management
  • Lead Management
  • Local Moves
  • LTL / Shared Truckload
  • Military / GSA Moves
  • Quotes / Estimates
  • Storage Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Change Orders
  • Commercial / Industrial
  • Cost Database
  • Data Import / Export
  • Fitting Management
  • For General Contractor
  • Overhead Costs Estimating
  • Prebuilt Assembly
  • Quotes / Proposals
  • Takeoff
  • Billing & Invoicing
  • Chemical Readings
  • Customer Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Work Order Management
  • Automated Quoting
  • Catalog Management
  • Client Portal
  • Contact Management
  • Customizable Branding
  • Discount Management
  • Pricing Management
  • Product Configurator
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Housecall Pro Reviews Recently Reviewed!


My HCP experience

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use for employees and users in the field. It is simple, yet allows our company to be in contact with our customers. From the office perspective, we have reduced how many invoices we are sending the mail significantly. Our customers like receiving e-mails from us, including the invoices. The portal for payment is easy to use. There has been a significant increase in online payments through the portal.

Our employees find the app easy to use and the location services make it easy for them to find our customers homes.

Cons: The times on the schedule page, need to somehow be highlighted or the top of the hour bolded. It is really difficult to schedule an appointment on the week view for Friday, because the time is in the far left margin.

I would love to have the ability to make comments on the time card section. That way when I need to make a change to an employee's time card, I can also note why the change was made.

The way that the credit card payments integrate with quickbooks is frustrating, as I have to go to each transaction and manually change where it posts the payment. I would like to have the ability to designate where the payment goes. In addition, it would be nice to change the QB display name on HCP ourselves, instead of talking with customer support. One more thing, can payments affecting more than one invoice be posted as one payment, versus each individual invoice. This would make processing deposits so much easier.

Overall: HCP has brought our business to the next level. We have been using the software for two years and have a very basic plan. Before HCP, we were keeping our appointments in a spiral calendar and customer information was difficult to maintain. With HCP, we have been able to better track our customer activity and history. One of the newer features that I find interesting is the lifetime value of the customer. This is giving us some insight into how much revenue our customers generate. I am considering upgrading to the next level of HCP to begin accessing some of the marketing tools that HCP promotes.

HOUSE CALL PRO

Aug 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the way house call works on the desk top. It is quick and easy for me to do all my daily tasks as it pertains to each individual project I have going on. It is pretty easy to navigate through. The system allows me to keep all projects organize even if we have to go back out on more then one occasion.

Cons: I don't like how difficult it is to search on the desk top version for a particle project. It would make it quicker and simpler to have a "1" step process to look up any project by address or contractor name. Too many steps and difficult right now to find what I am looking for.

The mobile version needs to be simpler for the ADMIN to be able to use. If I am away from the office I can only see my projects, not ALL. I need to be able to see all as the ADMIN in order to conduct business when I am away from my desk and office. Our business requires putting in the home owner address which is not the contractor's address on file. When I try to schedule a job in the field on the mobile version I can never put in the address of the home owner which is where I need my employee to go.(NOT THE CONTRACTOR OFFICE) I have to always put it in the notes and take an extra step to tell the employee address is in the notes instead of where it should be. This makes it very difficult to work with and dispatch my employee to the correct address.

Overall: I like HouseCall Pro very much on the desk top version and would definitely recommend the program to others. I would not recommend the mobile version at this point only because of the issues I have stated. I hope that in time the mobile version will catch up to the desk top version for the ADMIN to be able to conduct business whether in the field or in the office.

This software changed my life and kept my relationship together!

May 04, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ok so my partner and I started a new business together and I was using Joist which, for free, is a sweet app but I quickly realized that a serious business needed a serious software to help with logistics. Demo ensued and... Long story short our sales person was really cool and answered all of my difficult questions with ease. And trust me I am an office gorilla. And if you are trying to bamboozle me, well, I have those maternal instincts that can smell bamboozling a mile away. the program was easy to use and easy to learn. It has a real-time app that my tech in the field uses, it is partnered with zillow so the service address shows up with all the juicy details, bed/bathroom, sq ft, price it sold for . my tech uses the map function so he doesn't have to call me for directions. you can search specific date ranges and tag customers with specific tags for ROI data. It keeps a graph display dashboard of all the business vitals. Unlike other programs this one lets you pick the level you want to pay and for more you can get extra services. the lowest level still gives you plenty to run a successful business. I LOVE house call Sparky, the virtual text concierge, that reminds clients when their appointment is, confirms appt, tells them when the tech is en route and when a job is finished. There is a pay online feature, a "bill to separate address" feature, and the customer service is the BEST I've ever dealt with. they even take suggestions.

Cons: when you use the payment box to run a credit card it pops up in the center of the screen and you cant move it to see what the billing zip is on the screen below it.

I don't know if it's me but sometimes it takes a few seconds longer than I like to load between screens. There might be a toggle feature I am missing.

I work hard and I expect my technology to do the same.

I would like to see a little more flexibility in the price list feature. It should operate faster with the line item selection. If I pick something I know is in our saved price list it takes a minute for it to populate the selection box.

When you are inputting the prices of line items by hand the cursor goes to weird places in the price. drives me bonkers

Overall: it makes my job way easier AND we were able to have a paperless office.

Combined most of my programs into one

Dec 12, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We are a commercial cleaning business and have been in business for almost 20 years. For the last few years we have been transitioning from paper to digital. We have multiple employees, that are private contractors. They work at several locations. Each location has it's own pricing. Most times any additional services or charges added to a job are reported back with in a day or two. We were using a paper calendar for on the go access, that was then copied to a shared online calendar. That information was entered into an invoicing program and invoices were emailed via a private email account. The process from work ordered to invoice sent could take up to a week depending on when our employees got back with information about the job. Going into this next year we decided to try an "all in one" program. Housecall Pro so far has been great! It has most of the features we need. I love the app feature that comes with this program. It pings the employee when a job is assigned. Reminds them of upcoming work, gives directions to the location and lets them add details, pictures, or services to that job on site. My workload has been cut significantly, allowing me to get to other administrative demands finished that usually get pushed into my weekend. Having the calendar, employee assignment, clients, services, and invoicing all in one place is amazing. I've had to make some adjustments and "tricks", since it is a basic program. But nothing enough that's made it difficult to use. Overall it has taken a good amount of stress and transition from our plate. For single users to a company with multiple employees, this program can do a lot for you.

Pros: Convenience, combines most of your business programs into one easy to use program Customer Service, with offices on both coasts I am able to get in contact with customer service within 10 minutes. Accessibility, I can access the program from any computer with internet connection or use my phone via the app. Faster Reporting, employees out on the job can add details, services, or new jobs on sight. Cuts out bridges between programs and communication, I can enter in a job on the program, assign my employee and it's sent to whomever I need it to be sent to (employee or client) saves me from having to enter it onto either a paper calendar, or a shared calendar, and then notifying the employee of the job and then waiting on a report that they have completed the work. No contract - you can do monthly, half year or annual commitments

Cons: Limited customization, I have to incorporate my own item code to personalize my clients services. The invoices are also limited on what can be changed/added Only completed jobs can be searched. There's no search or sort option for each client. So I have to scroll through jobs. Once a client accumulates work it can be a hassle to scroll though pages of information. Confirmation emails, because the invoices are sent though the program. I don't receive confirmation emails. It only show what has been sent.

Long time User Review!!! Love this App and Company

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been a user since House Call Pro went national with their service. I don't have anything but good things about the company itself and the app/software! First, the app is for the phone works flawlessly and has improved so much since I first started. (aka awesome development and customer service team behind the app). The latest feature that I love is the employee time tracking feature! They can clock in and out right in the app! and the report for that is simple and user-friendly! I have 1 employee and looking to add another and this solves that huge time tracking issue I was having because they listen to their pros. Now that doesn't cover what my customers have said to me about how they like all the notifications and email reminders and text alerts and so on and so on. This adds so much value to my company. Communication with customers is I think #1 in service based business' and House Call Pro knocks it out of the park! Also great customer service. Great development speed. They are always getting feedback from their pros and using that to put the more requested features to the top of their development roadmap. I love that and have seen it over and over again the past 1.5 years or so I have been using the app.

Cons: Cons? I would have to say no Ipad native app. However, they have made changes to the web portal so it is touch screen friendly and you can still use the mobile app as well just zoomed in. But the web portal through the browser on my iPad works well, I just know it would be snappier as a dedicated app. BUT I also know adding another version of the app would slow overall development of new features as a whole so I am understanding.

Almost There

Oct 18, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: I am a painting and drywall contractor in the Indianapolis area and have looked at about a dozen different programs to help me run my business. The first thing I can say, is that it seems that no perfect program exists, since most are either too generic (difficult to tailor to my industry) or too cumbersome. I actually "used", as in, not really, Builder Trend for a period of time, but found it to be way more than I really needed. Method CRM was another, but it seemed too difficult to master. Several of my coleages in the industry are using estimating software, in addition to Basecamp, Pipeline Deals and other things. Since I am a one man operation, I have to do everything from sales to production to marketing to billing, so time is at a premium for me and I needed a solution that was easy enough to learn. I also needed a program that would synch with my Quickbooks online (another imperfect program, but its what I know) and allow me to function in the field. I eventually stumbled upon HouseCall Pro and was impressed enough to give it a shot. Right from the start, I found it easy to learn. In fact, I signed up, had my personalized tutorial and three hours later was writing my first estimate in the field on it. I will highlight the pros and cons in the fields below, but I can say that this is a company that is constantly improving its product. I get the sense that they want to be able to provide a one stop program. I say that because I have had conversations with one of their specialists and he was asking me what else would I like to see them doing to improve. They have a chat bubble online (at your desktop only) that is available most hours and they connect quickly with helpful answers. My biggest beef with this program is that they are spending a lot of time building new features into the program when I think they should be tweaking existing features. For example, there is an auto responder email feature that you can set up for as many emails as you like, but they have not included an option to include hyperlinks in the emails. I am sending out a survey form and also a review request form, in which I have created the links, but the customer is forced to copy and paste in order to access these. Unfortunately, I am getting zero responses because a hyperlink would be easier. All in all, I think HouseCall Pro is on the right track, but they have a way to go before they can live up to their true potential.

Pros: QBO synchronization, ease of use, ability to do estimates and invoices in the field. Tags allow tracking of specific items (similar to classes) like lead type and services provided. GPS to track employees and picture of house from Google maps shows on customer page. Auto responder feature, postcard program that is cost efficient. Great customer service, responsive. Online booking of jobs for customers. Ability to take credit cards. Mobile program lets customers know when you are on the way to their home. You can set up employees/techs and have their picture sent to the customer before they arrive at a job.

Cons: I have found issues with duplication of invoicing; there seems to be no recognition of multiple invoicing for a single estimate. No hyperlink option for the auto responder email program. Credit card option cannot be turned off on a mobile device, must be done on desktop version when invoicing. There is no job costing function. At $199.00 per month, I feel that this program can do so much more.

Recommendations to other buyers: Do your homework, know what you need a program to do. Seek the advice from people in your industry or a similar one to find out what is working for them. Programs like HouseCall Pro are an investment in your business and will have a corresponding investment in your time. Proper set up of any program is the key to making any program work for you. That is one of the reasons I went with HCP since it synched with QBO; all of my customers and items lists were downloaded, so I had nothing more to do.

FSM, CRM and Appointment Scheduler - All in one!

Jan 13, 2016
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For 18 months we were looking for a software that could do three things: 1. Manage our customer database (CRM) 2. Schedule appointments and send automatic reminders to customers 3. Assign and dispatch employees to jobs (Field Service Management) It seemed every software was designed to do one, MAYBE TWO, of these things, but no software could do all three. Then we found HouseCall Pro. It seemed almost too good to be true, but HouseCall does it all for us. We haven't looked back. 1. App for field technicians is awesome! Best I've seen. 2. Strong and powerful integration with Google -- autofills addresses and integrates with Maps. 3. Automatic e-mail reminders sent to customers. 4. Postcard marketing campaigns. 5. Quickbooks compatible. 6. Incomparable customer service. They have a friendly, helpful and intelligent group of people working for them. They are always there to listen to requests and solve problems. The messaging app within the desktop software lets you communicate with them directly anytime. They always seem to respond within mere minutes. 7. They are constantly releasing updates and improvements to the software. It gets better with every release and it shows they really listen to customer suggestions!

Cons: 1. The schedule view is hard to read and use. When you are trying to get an overview of your resources and availability, you have to scroll left/right as well as up/down. It's made it hard for us, so we still have to rely on Google Calendar to view employee availability when trying to schedule jobs. 2. No automatic reminders sent to employees. There is a push notification one hour before a job starts, but this is not enough time for us. We want an email or test least a day, even a week, in advance. 3. Few customization options. (eg - You cannot rename "professional" to "stylist" or "technician" to suit your industry.) You can't include hyperlinks in follow-up emails to link customers to a satisfaction survey. (They have to copy/paste the address into the browser.) 4. No way to "black out" dates on scheduler for employee time off. Again, we still have to use Google Calendar. Although they just released "Non-Job Events" and this could serve as a possible workaround for us. We are looking into it! 5. The CRM is weak. (No multiple contacts for a business, no way to name different service addresses, no pipeline for making sales, etc.)

Recommendations to other buyers: We've learned that no software is perfect and you have to be able to give and take. Make a list of things you need versus things you want. If you are evaluating HouseCall Pro, communicate with them. They are awesome! A lot of times they've helped up come up with workarounds, or they have developed features their customers have asked for.

The absolute best software platform for small service businesses.

Dec 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I own and operate a small plumbing company in San Diego and I have been searching for a product like housecall for years. Yes there are competitive products on the market and I've tried them all. The main problem for the other products was the disconnect or lack of care for the user's (me) feedback. I would find an issue with the software that prevented me from running my business the way I needed to and when I voiced my issue, the response was vague at best but usually nonexistent. My experience with housecall has been the exact opposite. EVERY time I have had an issue or needed help, they have been IMMEDIATELY responsive in helping me to resolve an issue and even develop their product further to improve all aspects. Years ago when we transitioned from the old carbon triplicate paper invoices to electronic means, I had to use a different kind of software for each business task i.e. invoicing, scheduling, dispatching, processing credit card payments, taking photo records for completed jobs, sending appointment reminders and thank you notes, etc. Now, I have ONE software platform that I use for EVERYTHING! HOUSECALL! It does everything I need it to do. It's made my life and business run more efficiently than ever before and the best part is that they're constantly improving it! Almost every week there is added functionality, fine-tuning and improvement on an already fantastic product. If you have a small service company, you would be mistaken to look elsewhere for your field management software. Simply stated... Housecall does it best!

Cons: It's difficult to come up with anything negative about a product that have benefitted my company in such a massive way. All I can say is that it's a bummer that Apple forces app developers to go through such a difficult process to get app updates released, because it slows down the process. Housecall is constantly updating and adding new functionality to the web and mobile applications.

Recommendations to other buyers: If you have another software platform that you want to pit-against housecall, I challenge you to compare the level of customer service that the competitor provides. The guys at Housecall ALWAYS make time for me. It's such a great experience.

Housecall Pro is changing our business for the better!

Oct 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our main concerns were to appear as professional as we can. We own a small HVAC company in CA. Its just me, my husband, and a hired hand. I got tired of entering paper invoices and worst of all loosing them >,<. We started with a software that did our pricing for us based on our industry. I will tell you it was a nightmare. They charged us per line on our invoices and the bill just range up. It seemed impossible to get ahead with that software. I won't name names to avoid shaming them. When i heard about HCP i decided to do a demo. I was astonished at how much value was actually in the program. included was email marketing to keep in touch with our current customers, smooth connectivity with Quickbooks Online (no more entering invoices) yay!, they send email reminders to clients, they let clients know we are on our way, and tons more. Not only that but customer service is SOOO easy to get ahold of. I almost never have to wait more than a few minuets to get a response via chat. Its fantastic. Its the best software we have used AND its only 1 low monthly fee. We don't get charged per invoice or customer. so its really a limitless software and for the price its a steal. They even charge less than paypal for processing credit cards! We couldn't be happier. If your thinking about going with Housecall Pro just do it! -new features added all the time -we look professional to our clients -free email marketing included with your subscription -you can set up unlimited campaigns for email to tailor to each group of clients -test messages sent to customer to remind them of appointment and that we are on our way -great estimate and invoice set up -easy to reach customer support -low monthly fee (and even lower if you pay upfront) - syncs with quickbooks (no entering invoice data yay!) - customers can be imported directly from quickbooks online so everything is together. -can get a signature on invoices -all invoices are emailed to customers when job is complete ---The list seriously goes on

Cons: - the only con i can think of is that (like any new software or app) you have to learn how to use it. It takes a little bit to get it down. BUT support is there the entire way to answer your questions --AND even fix your mistakes :) --.

Recommendations to other buyers: Sign up for a free demo. If you have any type of service company you NEED this software.

Couldn't survive without Housecall Pro

May 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I LOVE this software! It does absolutely everything for me and makes it so easy for me to run the behind the scenes part of my business. Housecall Pro is super easy to use, the app interface is very clean, and it totally streamlines my interaction with the customer from their first phone call, through to the completion of the job, and beyond. Housecall Pro makes every part of my carpet cleaning business so much more efficient.

Cons: I wish that the user had greater control in customizing messages that are sent to their customers. For instance, Housecall Pro sends a text and an email asking for a Google review and a review on Housecall Pro when the work is complete, but I have little control over the content/message of that communication. Another example is that I have little control over the content of the "On My Way", or the "Job Finished" texts that get sent to my customers on the day of their appointments. I would love to be able to send more personalized messages to my customers, so that they seem less generic and bland.

Overall: Housecall Pro streamlines my entire customer interaction. The software maintains my customer database, and my customer history. Housecall Pro handles all my scheduling. Housecall Pro sends reminder emails to my customers and makes it easy to notify my customers as to my location on the day of service. Housecall Pro handles my invoices and makes it easy to collect payment. After the work is complete, Housecall Pro sends follow-up emails to my customers to help maintain customer loyalty. Housecall Pro also integrates with Quickbooks making my bookkeeping a breeze. Housecall Pro makes owning a business so easy!

Cost effective

Mar 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The product is priced right for a small business.

Cons: There isn't a phone number to call for support or issues. When I have an issue sometimes I would like to talk to a live person instead of instant message. It would be a lot easier to explain some issues than try and type it out when I'm unsure of what I'm trying to say and some of my issues have taken a couple days to resolve or just answer a question I have because I don't always have time to wait for a response.

It would be nice to have a good better best estimate presentation when presenting potential customers with a proposal. It would also be nice to sell a customer a reoccurring maintenance agreement from the mobile app instead of logging in to web-site to set up payment. My service techs who will sell the product can't set it from the app on their phone, they have to call me to set it up and most of the time it's after the tech leaves the customers house before it is set up. When we get busy I know some will fall through the cracks.

I would like the techs to be able to view the entire work schedule instead of just the jobs they are assigned from the mobile app. I have to assign all techs to every job so they can see what's going on for the day, this makes the customer seem everyone is showing up instead of just the tech assigned to the job. I'm a small business and the techs take each job as they finish the one they are on. It's hard to schedule each job to a specific tech because they often finish a lot earlier or later than anticipated.

Overall: The system has enabled me to manage the techs schedule and time keeping. Setting up appointments is fairy easy but I have to assign every tech to all jobs because they can't see other jobs other than one's scheduled to them.

I've used HouseCall Pro for 1 1/2 yrs. It has reduced many of the daily tasks running my business.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Scheduling and invoicing jobs, automatic text reminders to employees and customers about upcoming work, email and postcard follow up with customers, Online booking for website and FB pages, invoice tracking, earnings tracking, etc, etc, etc, all kinds of tracking. HouseCall Pro customer service is fantastic. Ease of use. There's almost zero learning curve. You just dive right in and start using it! And if you can't figure out something, help is generally only seconds away, at the most a few minutes. And they speak real English, not Geekspeak! They have a great Facebook group. I've learned so much about business tips and strategies from other members all over the country it's unbelievable. It's like I've been introduced to a whole group of people who share the same struggles in operating a business and everybody on the group helps everybody else. HouseCall Pro is always adding more improvements and integrations with other services. The people at HouseCall Pro listen to their members and are constantly making it better and better. I own a plumbing business and have invested in hundreds of great tools for doing my work, but I'd have to say HouseCall Pro is the best tool I've ever invested in. For the first time, I'm in control of and working on my business. It no longer controls me. I've added one new truck and service tech this year and looking at an additional cost at least, in receipts this year. Couldn't have done it without HouseCall Pro.

Cons: I really can't think of anything. I really can't thing of anything. I really can't think of anything.

Housecall Pro - Save Time & Money

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides everything needed to automate a business, from estimates to invoicing, to reporting, and dispatching.

HCP also values the act of customer service. Communication is key, and instant invoice receipt to the customer once payment is received, delights customers.

The On my way (OMW) texting feature is so powerful, as customers know when you are coming and takes a second to push a button to let them know.

The ability to take payment within the HCP application is fabulous and the ability to provide an opportunity for a customer tip, is a great feature - I found that when given the opportunity, and the job is done well, customers want to tip, to show their appreciation.

In addition, the Zillow interface is a nice feature, that allows a sneak peak into the customer's home value - which is telling and can help with up selling.

Cons: Not many cons to HCP, but I would say a few areas for additional functionality. Customer time zone would be nice when using on line bookings, but only for companies with multiple locations in multiple time zones.

Invoice discounts that only impact service and not the materials would be nice, but a line for a discount works as well just fine.

A little extra functionality with deposits would be helpful, but using segments also gets around that requirement.

Overall: Complete time savings all the way around. The ability to look as professional as possible with the look of the estimates and invoices, on my way functionality, email and text invoicing, automation with texts for reviews after the job is finished, and getting paid in a timely manner.

One of the othe big benefits is the HCP Facebook group - so many people helping each other, not just with HCP questions and suggestions, but also with general business questions and knowledge.

HCP takes it to another level and is reasonably priced for all the features and functionality!

House Call is Great! But some very critical elements are not being implemented

Dec 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Scheduling, invoicing, and accounting is Very easy to use. Ability to TAG customers and Tag Jobs is awesome!

Cons: > Some very important features are not being updated like the Post Card campaigns. We send Christmas post cards out every year and the feature is lacking is some very critical ways and hasn't been updated since I signed up in 2016. I've pointed out these flaws to HCP each time I use the feature and still have not seen any improved implementation. Very frustrating and time consuming to get the post cards to the right clients and exlude the ones you don't want. It really just needs some major improvement

> The customization of the Customer heading for invoices/ Estimates needs to be more flexible so you can Have a Customer Name & Job Name, Customer address and job address (different scenarios). This is an essential feature that is missing unless you do some drastic custom editing just to get it the way you want which takes alot of playing around just to get right, then you have to switch everything back when your done.

> They charge extra to have an essential feature that allows you to send reminders to maintenance customers.

> HCP Doesn't allow you to save customized Email headings when you send invoices and estimates, so you have to save templates on your computer and copy and paste them each time. The default heading is very simple and crude: "Hi JOHN DOE, Attached please find estimate #5555 from "John Doe Cleaning" Thank you.

Carpet Services

Mar 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very usable on all devices. Easy for the technicians to capture their job statuses. Easy to create estimates / job scheduling. Fantastic built in customer notification via email / text. Many customers have commented how effective this is. Also solid logging of jobs.

There are also some good 3rd party solutions already integrated in, i.e., review management, Quickbook interface, messaging aggregation, etc. Broadly is expensive, but wow it really works well. Reviews have climbed substantially. The integration is just fantastic.

Payment integration is superior, though see Cons section. Pay via invoicing is a nice feature when the customers are not at the job.

Cons: No lead generation support, workflow starts with an estimate / job creation. What we need is to capture lead activity prior to creating a customer for jobs/estimates. Channels are not built in. Today with digital marketing, we need to know where the leads came from. Tagging is a weak solution for this.

Another way of stating the above, there is no real CRM functionality like SalesForce has. But then SalesForce is pricy, But without CRM, some day I might be forced to move to SalesForce. And they have a great Field Services solution. But that is also VERY PRICY.

Also could use more robust commercial customer functionality.

Payment options is an issue. Capturing 3% of CC sales, and 1% for same day deposits, is just too steep. Clover allows for debit cards rates, and their CC deposits lands within 2 days. That would help a lot as almost all card transactions are debit cards. I am still waiting for the card reader to launch. Stop trying to model Square's revenue capture, you beat them on the integration. I will be looking for other solutions if I have to forfeit 4% of $300K, and also pay you a monthly software fee. One or the other, not both.

Overall: Housecall Pro is a substantial solution for the money where the requirements are for dispatching a fleet for residential/commercial customers, and all the way through payment integration. Despite my lengthy Cons verbiage, Housecall Pro really saved the day for my new company. We and our customers really like the solution !

Good start but needs work

Mar 27, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everything in one place. Customers get their own profile with a Zillow preview so we show up to the right house.

Love the on my way and finish feature especially for txting the customer. Would also include that on the start button. Company may want options to turn on/off.

Love the signature function and ability to add docs for customer if they are in signed contract. Maybe include the ability to have contacts made for company and ensured by lawyers that contact can be upheld.

Cons: Scheduling could be easier. There should be a right click function to block out times manually rather than a 20 step process.

A mileage feature for mobile Services should be added. Possibly even using Zillow to auto populate the mileage and a place to set company cost per mile for weekday AND weekends.

Ability to set employee base pay and option for them to NOT see what customer is paying but what they will make from the job. Field techs should never have access to how much a customer is paying. Simply show up, do the job, get a signature and leave. Also, should auto populate and keep track of employees when they arrive at a location, Mark as working and when they leave. I would like to see this app keep constant track of employees out in the field to ensure they are doing what they are suppose to and where they are going at all times.

When booking online, if a customer books a job that says "3-4 hours" then the option should specify that when scheduling. Currently only limited to hour duration set by company and not based on the time for service.example: I can only set but blocks right now. I have set for 2 hours but if I have someone book a job that might take 4 hours they can not indicate that.

Overall: Overall at first glance it looks good, feels good and gives you a warm and fuzzy while you have someone guiding you. It is not super user friendly though. I have run across situations where it takes longer to do one thing than it should. A 5 yr old should be able to figure it out simple enough. If they can't, it's too complicated. In my design class in college, KISS was harped on repeatedly. Don't make it simple for you to use but for someone not as smart as you.

The best service management software for small to medium service companies.

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Housecall pro was designed with the most important things to be successful in business in mind. They are constantly improving the software, and have estabilshed a community that you can tap into to become a better business. They listen to their users and are proactive. And the mobile version works great!

I have Housecall pro fully integrated with Quickbooks Online, offer integrated online booking, offer service agreements, and impress customers with the automated texts and emails. I originally spent I don't know how many hours looking for the right software, trying to figure out what they all actually did, and tried several different programs. I even switched to another software after using Housecall for a year because I thought they were not going to develop their service agreement capabilities, but that

Cons: Over the past two years, there have been several issues for which I have needed to use a work around, but most of those issues have been, or are being addressed. Currently the most inconvenient issue is a somewhat clunky estimate process, and the inability to create multi-option estimates from the mobile app, but they are working to solve that issue.

It Does What We Need

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to access from anywhere and easy to share information with team members.

Cons: It would be great if it made it easier to plan daily routes for drivers/crews. For example, being able to filter jobs on the map view by a certain day or range of days. Unfortunately, I had to use Google Maps in addition to HCP to accomplish this.

Overall: Our main purpose in trying HCP was to find a way that our field crews could easily take photos of each job and share them with the office. In the past each crew had been texting me photos all day long and it was my responsibility to then email them to myself and save them on the company server. That got old after about 4 hours.

I saw that HCP would allow our crews to take photos with their phones, and they would instantly and easily be available through the web portal at our office, or anywhere else - desktop or mobile. At the time, the basic plan was free, so it was a no-brainer for me. I love that you can keep track of and view customer history and put notes about each customer, each job, and each visit to a customer's home. We haven't fully utilized this function yet, but it would be incredibly helpful.

The main part of my job is scheduling installations and planning routes for multiple crews each day. HCP does have a map feature that allows you to view all of your jobs, but the down side (for me, anyway) is that it shows you ALL of your jobs, past and present. I would love to see the ability to filter the jobs on the map to show just one day or a range of days to help in planning efficient routes. The lack of this feature forces me to use Google Maps in addition to HCP. I don't mind so much, but when a representative was trying to "sell me" on using HCP for all of our business needs, he was pretty adamant that it was an all-in-one program.

Good reliable software.

Jan 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: works well and is truly built for today's service provider. It is truly a paperless system and up to speed with today's technology. I enjoy using the software and it's very easy to grasp And is kept in is framed in a rudimentary form. There are some cons that I work around daily and issues I don't love but the price for a single user is very much.

Pros: The software has a great mobile application along with its ease of use makes it a winner.

Cons: Basic. I came from a robust expensive software with more depth so my perception may be hazy however there are simple pieces missing that are critical to a service provider. MAPPING. big downturn. Route mapping. The software ten years ago sent the links to google map and allowed us to manipulate the technician's routes. I am not sure how a service providing software can not have the basic route mapping but this on is missing it. I hand type in the address which is not a big deal for one but to me would be unusable if I had ten trucks. Missing simple daily reporting like cash out, call completion rate and tracking. Tracking I can forgive because that tends to only be on larger systems. Cash out is a common practice to ease deposit time. Support is good but you will never talk to anyone. Simple procedures like questions take 10 minutes when a two-minute convo would do. However, I don't have many. Simplicity in customer fields like not having extensions and spouse name along with a confusing issue of billing a customer for work done are a property or tenant. Example. If you bill to a tenant you can not use the tenant's name so they want you to create a new customer and subtitle them to the billing tenant. This makes for an issue of later retrieval and billing of the job. I found it easier to write the name in the notes section. There are more little bugs like this throughout the system.

Recommendations to other buyers: I like the software. Fast and simple and the above pieces I mentioned as cons are not unworkable. Overall the software is fast efficient cost effective and noble ready. I'm not sure I would use it if I was any larger of a company, however.

Over all a very good experience

Feb 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I do like being able to set up a schedule and change it when needed. It is good to have the knowledge of where the technician is if needed.

I like being able to see who has not paid and when.

Being able to see when the job was started, finished, changes made and submission to client is a big help.

The ability to capture a signature is one of our favorite features.

It is very easy to use once you have mastered the basics. There are a few things that were challenging to discover how to do it and needed some explanations.

Over all it is a really great program.

Cons: We have had a few problems learning the software. Most of the support staff and very good and extremely helpful. There are a couple that need further training or something. The easiest thing is to wait and then contact them later. Sometimes you need to ask for someone in particular. If I am working on the app late at night or after hours then I will need to wait but that has worked out so far.

I hope that maybe they will be able to program it to be able to add segments to a recurring job. I have a job that always takes at least 3-5 days. That means it needs to have segments and that of course means I can't make it recurring every 2 months.

We had a little trouble switching over to a different phone but we got it worked out and now everything is fine.

Overall: We are able to eliminate the paper invoices and show when the tech arrived and finished if needed. This helps in a lot of areas. It also has helped us to see which invoices have not been received and /or paid as the case may be. Having a signature that we can email with the invoice is so helpful!

HouseCall Pro is Simply Stunning!

May 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have worked in the corporate software industry for more than 30 years. Most recently I worked at a major software supplier with big name major accounts with more than 30,000 licenses for some of their customers. My role involved all aspects of customer service, including corporate demos, involvement in the sale process and post-implementation customer service. The reason I started this review with that information is that I am actually blown away by the similarities between how HouseCall Pro treats it's customers in comparison. My business is just starting out with only a handful of employees but from day one my engagement with HouseCall Pro has been astonishing - in a very good way - with me receiving as much care and attention as I have been used to giving to my own customers in the past! The initial contact tried to understand the key points that I was looking for in the software before setting up a one-on-one meeting where those key points were shown to me in a live demo. The software itself is actually perfect for my business. The learning curve was a little different to what I expected but the support has been absolutely first class. The online help is excellent, but the online support chat window is phenomenal. The folks in support not only know their stuff, they respond quickly, help with the questions I have, and have a laugh along the way. What actually prompted this review was a more recent phone call to the support team. I had to leave the call before they answered. Totally unprompted, within 5 minutes, they had called me back to see how they could help. Now, THAT was impressive. I completed a lot of research prior to deciding to invest in HouseCall Pro. I made the right decision, without question, when I moved forward with HouseCall Pro. I highly recommend this product.

Outstanding Application

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact we can get invoices done in real time if we choose to so we can get the invoices to the customers immediately upon job completion, and payment can be received immediately. Customers can go online after receiving their invoice and make payment at their convenience, our Company is then notified payment has been made via our email. It is awesome to watch and know customers are making payments while we are working in the background. This feature is so helpful with small to large operations. It really helps with our time management allowing us to get other important tasks accomplished without needing to attend to our account receivables so often.

Cons: At times, their are glitches, like any other software I suppose. This can be a little disheartening at times.

But, the best thing about it is the team will get right on it and make sure the glitch is administered to. They get the situation resolved pretty quickly. That part is very admirable. It may not always be on our time watch, but they work very hard to resolve any issues and are extremely good at handling it.

Overall: I love the fact that Housecall Pro will work with us to allow us to work at our own pace, and adapt to the way we work. They even have administered our requests of certain ways we would like for the App to work for our invoicing. They truly are an amazing Company. I have referred them to several people.

Overall I am happy with the software. I am looking forward to the changes yet still to come.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The communication to customers via email and text is amazing! I love that you can convert an invoice back to an estimate, that you have the ability to created "options" for estimates and the easy approval/decline process that it offers for customers. Overall I am pretty satisfied with all of the features that it offers and am looking forward to the changes yet to come.

Cons: The inability to create additional contacts for each customer and the ability to link a specific customer to a specific job. I also don't like that there is no separate area where private notes can be added to one area (not necessarily to specific jobs) which allows the system to automatically stamp the note with the date/time.

Now, I am not certain since I do not have the higher priced software that offers the GPS tracking, but it would be extremely helpful with the timeclock feature to have the timeclock track times throughout the day, logging from the time the tech clocked in to the time they marked themselves en-route, on-site, and finished throughout the entire day. This would be of great value when matching tech timesheets against HCP or even to integrate it completely as a timesheet that the tech would be paid from (this is helpful in getting techs to correctly mark jobs since they know that's how they will be paid).

One thing about the existing software that I dislike is that if an estimate/invoice is sent and gets returned due to an invalid email address, for it to send an automatic email notification to the administrator advising of the invalid address. Unless I specifically go in and look at the activity, I don't see that it was returned. It would also be really great to have some individualized set up meetings with someone who knows the ins/outs of the software and could help by phone or video meeting with set up.

Overall: Better communication between our business and customers.

A cool cloud-based tool to manage your field staffs and boost productivity.

Aug 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's basically a cloud-based field service management system that assists managers to schedule their tasks, send auto-reminders to their staffs regarding the pending and upcoming work with the task checklists. It also provides you real-time updates about their location. You can control all your employees from your mobile or from a remote location. The application has a Customer database, and you can confirm if a delivery is successfully done, or if transactions are done by field staffs by enabling response from respective clients. It has even helped us with the process of technician dispatch and online payment processing.

Cons: Provides only limited customization. You can only check out the completed tasks, it is difficult to track the progress of tasks. During the time of invoicing, the credit card option could only be turned off by using desktop version and not by the mobile version, and this mobile application lacks in functionalities when being compared to the desktop version. The reporting features aren't up to the mark. In the case of single estimates, we have experienced a few glitches that have created duplication of invoices.

Housecall Pro is a great resource in our dispatching needs and the customer support is exceptional!

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What we like the most is having a software system that is cost effective and doesn't require a server to do our day to day scheduling and dispatching. Our customer data base, schedule and dispatching needs are just a click away. The reporting feature allows us to keep track of closing ratio's and assist in the figuring of the cost per appointment set along with keeping track of sales, reschedules and follow up appointments all with out breaking the bank. We may not use some of the features that more service based companies would but Housecall pro is a daily staple in our day to day job functions. The customer support offered is like none I have ever seen. They are ever changing to support the needs of their customers and the staff is always prompt, friendly and knowledgeable.

Cons: The only con is that the system is a little slow when switching functions or opening work orders. I tend to be a little impatient with slower systems as the nature of the dispatching and waiting on information is a personal pet-peeve of mine as I strive to be efficient as possible.

Overall: Stream lining of dispatching and scheduling at a cost effective price.

Online scheduling

Mar 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: House call pro is an easy app to use. It took our company into the 21st-century and our customers love that they are notified when we are on our way and they get the confirmation of the appointment through their email. I love that I don't have as much paperwork I ca House call pro is an easy app to use. It took our company into the 21st-century and our customers love that they are notified when we are on our way and they get the confirmation of the appointment through their email. I love that I don't have as much paperwork! The invoice is emailed to them for their records. I love that most times we have a picture of their property that we can add notes to the customers profile or necessary pictures. We also like that the app allows the customer to pay with a credit card or pay online. The staff at Housecall Pro are always able to answer questions through the chat room and help me with any hiccups.

Cons: When I enter a new contact profile and if information is incorrect, such as an address, and I correct it. It does not show up on the front page of their profile.

Great, but lacking in features

Oct 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's great how this links directly to Quickbooks Online, and when I update something in HCP it automatically pushes the update to QBO. I like that my techs can edit and create invoices from the field and take payments as well. Overall it is pretty user friendly, and my techs find the app easy to use in the field.

Cons: The limited customizable features. For example, it will allow me to customize the text message that goes out to a customer when they book an appointment but it will not allow me to customize the email that goes out.

Also, the old program I used allowed me to store email templates for all sorts of uses, there is nowhere to store templates on this program. I wish I could store a template to go out with invoices, etc instead of having to copy and paste each time I send it and fill in the name instead of allowing it to fill in automatically with tags for "[first name]", "[address]" "[invoice amount]", etc..

I also wish I could just call a customer service rep for help sometimes. Chat is great for quick questions but sometimes it's easier to just talk to someone.

I wish I could customize the Phone Number tabs in the customer profile. It only allows me to put in "mobile" when I want to say who's mobile it is. A lot of times there is a mobile number for a spouse, caretaker, housekeeper, etc that I would love to be able to differentiate between on the customer profile like I could on my old program.

Overall: So far I like it but I am really looking forward to improvements in features and hoping I don't get charged a whole lot more when this program is already quite more expensive than others that offer more features.

Growing bigger with Housecall Pro.

Sep 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The scheduling of techs. Each of the jobs are listed for each tech. Each tech can review the jobs and comments from the estimator and office. Each tech can plan their day out before the day starts from their phone. Emergency calls can be placed into their schedule. The customer knows when the tech is on their way. The office knows when the tech is on site. That is great from a safety and security stand point. Knowing where our workers are at all times could be critical. Just having as much information about the customer and neighborhood they are in before hand is really important to us as a team. Also the customer gets an invoice immediately after the job is done in digital form. Which allows for faster cashflow for the company and less non payments. Overall a great investment for your service company.

Cons: Would like to see better apps for the schedule for the tech that is bigger and less confessing. More graphs would be an asset to me. Especially from the phone/ app.

Overall: Discussed that in the first box. Overall it makes our company look more professional and organized with customers and with employees. It's all of the part in growing your company. For me it's about safety of my techs.knowing where they are at all times. Maybe a button could be added where help is required at the job site causing dispatch to get in contact with tech or notify supervisor. The faster someone can respond the better in most situations. Especially emergency situations. Overall I'm satisfied with Housecall Pro.

Great Service

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are so many companies pitching the best software these days, but I have found Housecall Pro to be a great data base management tool. It is user friendly in terms of entering client data, creating estimates, and jobs. The customer service is chat based and they answer questions with efficiency. The system has many features that we are not currently using such credit card processing, batch invoicing (I think), and integration with Quickbooks. They also have a Mastermind conference I believe, but we have not attended.

Cons: The system allows one to enter material pricing which is wonderful with a simple to use spreadsheet. However, I am not sure if the system allows for us to make changes to the material pricing in terms of overwriting the old price of a product with its new price. Changing a product's price on the HC Pro website can be done one product at a time or one can download their material price list via CSV file to their computer, then deleting the price on Housecall Pro website, then changing the price in the CSV file and re-uploading the CSV file to the HC Pro website. It just seems like a lot of steps to me and possibly this feature could be streamlined.

Overall: Overall the experience with Housecall Pro is wonderful and it is a great value for the money.

This is the program I needed

Feb 25, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scheduler

Customer data base

Invoicing

Pay online option

Help chats

Available on all my devices

Cons: Looks and works differently on each of my devices

Not easy to extract the information I need for a report or list

Some new improvements not working well

Overall: I have been using Housecall Pro for four years for our property maintenance company. I would hate to go back to paper and pencil (and eraser!) scheduling. This keeps all my records for me, and makes it as easy as possible to send out invoices. I do have to explain how it works to clients, since I must estimate an amount to bill them when I put their job on the calendar, and they are sent a notice of the scheduling. But once they understand it's only an estimate, and I will adjust that to match the actual work done before I send the invoice, most people get it. The people who work the help desk are usually extremely helpful, whether it's figuring out what I'm doing wrong, or passing my wishlist for improvements to the engineers for the next update. I don't use the part that lets clients schedule themselves, because I need to be in charge of my crews and their time, so I can't speak about how that works.

Basically, I love this program, and with a few more tweaks, it will be almost perfect. You should get it.

Great scheduler program

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The scheduling is easy to use and the notifications sent to our customers is great. It is easy to see if our techs got to the job on schedule. Invoicing from the program is an asset.

Cons: No date/time stamp on the private notes and having to go back to customer history to see private notes from a previous job. Same address should be able to see historical private notes. The invoice numbering system. Someone started our invoicing numbering system with a 10 digit number and we have to go to each old invoice and change the number to one that fits our current system. QB invoices continue from the last number entered. Wish HCP would do the same. We also use desktop QB and have to enter data multiple times. Would be nice if HCP could connect to QB desktop. When repeating jobs are scheduled the invoice number is automatically entered - therefore invoice numbers are not sequential.

Overall: Overall experience is good. Many good improvements since we started with HCP 3 years ago. Really appreciate an improved response rate to questions and the ability to research answers on their help pages.

Doubled our revenue this year!

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We started using HCP in mid 2016. We didn't really start using its features until 2017. The first half of 2018 we did more worn than all of 2017. Weve been in business for 11 years and have made about the same amount every year from 2013-2016. 2017 we did see a significant increase in sales, once we fully utilized the features, but nothing like this year. People have asked me if I think it's because of this software.... all I can say is that this software has really boosted my confidence in customer communication and allowed me to implement a few small tweaks that I think have been the result in a better customer experience. Our ship took a slight adjustment when we started fully taking advantage of what HCP offers and we're really starting to see the payout. So, yes, I do think it's the result of using this software.

Cons: Sometimes viewing the schedule from the app can be jumbled

Overall: My experience has been the opposite of trying to push a wet noodle across a table. Which is how it felt running my business before

Every time I need help response are quick , very effective & knowledgable User Friendly Software

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a small HVAC Company that is growing on a steady pace we have experienced that with this software we can grow with less complications This software it's user friendly we had purchased a software prior to this one that was more expensive and very complicated to use. We chose this one because we found out that we are able to navegate easily and almost figure it out on our own without asking for help and when we do ask for help the Housecall Pro team are very prompt, friendly & Knowledgable sometimes they even make me smile sending stickers that are funny and when they tell us what the problem is, it's always something minor and easy, sometimes is something that I forgot to do

Cons: I like the software on the computer more than the Mobile app I wish that the Mobile app had some features that the software on the computer has .

Overall: With the help of this software we and our customers benefit, on our end we are expanding our business our customers are happy to have a system like this to communicate, we are more appealling for potential & new customers they feel that they are dealing with a company that conducts itself very profesionally and we feel more in control of our schedule and how we plan our day to day Bussiness.

House Call Pro - A Revolutionary Program for your Business

Oct 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Before HouseCall Pro our office was so disorganized! There were flaws in our scheduling system, but to add to the chaos, tracking estimates, jobs in progress, and making sure clients were billed properly consumed much of my day. As hard as I tried, I simply couldn't keep up with it all. The moment we implemented HouseCallPro, my work life changed for the better. The built in appointment reminders and texting feature is one of our favorite features. It lets clients know when a technician is on the way. This feature also eliminates people forgetting about their appointment, which happened on a frequent basis prior to House Call. Another major bonus is the program itself is so user-friendly and simple to navigate. I was able to learn it in less than 24-hours. But putting all the technical aspects aside, to me the most outstanding feature is the live Help Chat. This nifty addition gives you a direct connection to the three designers of the program. Not only are they all awesome guys who are always extremely helpful, but they're fun to talk to when you need assistance. One thing that's blown our entire staffs mind is that not only do they help us figure out the program, they've gone in and made changes based on challenges we've faced - so House Call is evolving into the perfect program to meet our daily needs. We signed up for House Call in the summer which is our slowest time of year. As fireplace/chimney company our season is the fall/winter - so now I'm getting a real idea of just what an enormous difference this program has made in our daily operations. It's eliminated client confusion over scheduled appointments, all our invoices are being paid on time, and the office is more organized than it's ever been. If you're looking for an affordable, effortless and efficient program to help transform your business, HouseCallPro is definitely the program for you.

Pros: The ease of use, the incredible team of designers/engineers who provide around the clock support for any questions you may have AND make additions and adjustments to the program as new needs arise, the client communication features using texting and email to remind them of appointments and thank them for their business, the affordable price, the built in book keeping & invoicing system

Cons: Any con I could write here the team at House Call Pro fixes - meaning, I ask a question or need something and they go in and make revisions to give me the best program possible - there are no cons to this program

Housecall Pro has been a big help to my company

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have a much greater level of organization with Housecall Pro. I like how it keeps track of customer information, invoices and who owes us money. Also, it gives my carpet cleaning and water damage restoration company a more professional image.

Another thing that I like is the ease in making estimates and then emailing them to prospective customers. If the estimate is approved, I can easily make the estimate into an invoice.

The development of Housecall Pro is ongoing and I like that it is getting better all the time.

Thank you to everyone at Housecall Pro.

Keep up the good work.

Cons: I wish that there were more features available with the basic plan.

VERY IMPORTANT: I wish that I could print batches of invoices within a date range, invoice number range or all invoices that pertain to a customer. At the moment, I spent too much time printing invoices individually for my accounting service. This process should be much more automated. Technology can do more in saving time.

Excellent software, working through some growing pains.

Dec 23, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is amazing for scheduling jobs and payments in one convenient, cloud-based location. You can also make changes out in the field, send estimates, send invoices and do a whole slew of other things right from you phone. Excellent software and excellent value for any service based business.

Cons: This software is harder to work with then a desktop solution like QuickBooks or any basic scheduling software. This is because HouseCall is cloud based and there are currently no good ways to go back and forth between lists without having to go back to the dashboard and navigate through all the menus each time you need to access something. It is also currently not possible to allow customers to select which options they want on a multi-option job and then place those options in a single job on the calendar. It is also currently not possible to print an invoice or estimate directly from HouseCall... you have to save a file to your computer first, then print it out. This is actually pretty annoying and time consuming.

Product is easy to use & helps us get a better picture overall of our business. CS is exceptional!

Mar 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Seeing the big picture of our company's revenue and schedule all in one dashboard. It has been so easy to use and we are already seeing great improvements in our daily operations since we started using HCP. We have not done any of the training, but everything is pretty easy to use and whatever we don't know, the customer service agents on chat have been exceptional. Customers love to receive invoices and pay them itself. Customers respond faster to estimates and invoices because the platform/format is more professional/business-like rather than the pen/paper process we have been using. We are able to get a better idea of time management for staff and use the data for improvements in the office. (It is also helpful to determine which employees qualify for advancement.) We also love that we can hop on any computer to get our overview of the office operations.

Cons: 1) I with there was an overall search field where you can type in an invoice, name, etc versus having to go through the various reports one by one. 2) If an employee needs to be deleted to make room for new employees, the jobs/estimates will no longer be attached to them (for job history). 3) We are backdating invoices for accurate job history. It would be nice to have an option to enter the date vs arrowing backwards through the calendars (for example jobs from 2013). 4) Multi-tasking: It would be nice if there was a way to jump back and forth between entering invoices, dispatch, etc and not losing data or accidentally creating multiple invoices because we hit the back button on the webpage. 5) There have been minor bugs but CSR are quick to report and

Great program besides lack of customization options

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Dispatching works great, the phone app is great

-Very easy to use

-Customer service is fantastic

Cons: There are a handful of things that I wish it did that would be great for my company but I totally understand that it can't be perfect for EVERYBODY.

The thing that really surprises me that the program doesn't do at all is allow any customization of estimates or invoices (besides the text you input) It would be great to be able to make portions bold or red or slightly larger to make certain parts stand out where you want them to. Even a very basic set of options (bold, underline, 1-2 sizes larger text, red text) would really help to make important parts stand out.

Also, while it's very nice to be able to attach photos to a job and send them with estimates/ invoices, it would be nice and make sense to be able to re-arrange them and have a simple editing tool to add text/arrows/circles to photos to point out specific parts of them.

Overall: Dispatching my repair guys is the main thing that I love about the program. I no longer need to send them with a written list of "to-do's." All the info they need is on the phone app and I can add details in real time and re-arrange the schedule as needed without having to make a call and try to explain the new route. When they have a question, they add a photo of the problem to the job page and call, and I'm able to pull up the photos and go over the solution with them much easier.

Compared to 2 years prior....amazing improvement!

Oct 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Google calendar integration. Full functioning android platform (minus the ability to use the app in landscape mode???.....I seriously haven't tried it, but Brooks knows what I'm talking about), great expansion of multiple industry models, fantastic customer support, and you are very fortunate to have a FANTASTIC TEAM at Housecall Pro!

Cons: The google calendar integration could be more detailed and the titles don't work that well for my, particular industry, but it's definitely a good thing that your software does and has always has (as far as I'm aware) integrated with Google Calendar.

I REALLY want to see Housecall create and then REALLY develop an industry specific category within the software, which caters to Worldwide Inter-modal/Multi-modal shipping, freight, and global Relocation and Logistics. I'm offering my time and experience, free of charge, to assist in the development of this specific internal platform.

Overall: The benefit of being able to so many things from one browser window is great. I really appreciate your software and the fact that it allows me to have a few extra minutes, or sometimes even an extra hour or two during a busy workday, which enables me to get so much more accomplished.

The best software for your service business period!

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use across all devices including iPhone, iPad and PC. Communication and synchronization across these devices works flawlessly. Connections and synchronization from QuickBooks and bank accounts is seamless and makes office administration simple. Customers get a sense they are working with a true professional when they are able to pay and receive an invoice immediately after the work is completed especially when using the credit card interface. Reporting in the "DashBoard" is awesome! Taking the time to JobTag each customer will give great insight into how your customers reach you.

Cons: It's a little expensive especially if you're working in an area that has a slow season but the fact that you can pay monthly makes it much easier. Although there are connection to other booking sites like Yelp, HouseCall consumer app, and Yahoo, I Don't see business driven to me from those connections. Would be awesome if those were promoted and working.

Overall: HouseCall Pro helps with contact management, scheduling and billing which are the 3 top issues service companies have operating each day. As a sole proprietor, I can run my business, do the work and never worry about it!

HouseCall Pro so much more than just software

Jun 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use and all the automatic features. I can schedule a job and forget about it knowing Housecall will automatically send out my scheduled reminders to the customer. I also don't have to remember to send their receipts that happens automatically. I also love the support we get from the company themselves. It feels more like a partnership than a regular vendor/client relationship. I love how they have build a community of users who share ideas not only about using the software but also about being business owners. They invest so much in their users.

Cons: There are features that don't quite fit or things that we have had to find work arounds. Like deposits and segments of jobs that span multiple days but those are small things. HouseCall Pro is constantly working at improving the product and listen to their users to correct those issues.

Overall: HouseCall Pro is really a partner that cares about the success of my business. They listen when we have issues, invest in support not just for the software but also for us as business owners. They exemplify the idea that if their clients are successful then their business is successful.

Good Software, Excellent Support, Getting Better

Feb 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Housecall Pro is a good piece of software and their customer service is excellent. They are continuously refining and improving the product and it has most of the features that I'd like. Everytime that I have a question, I start a chat and have gotten a response typically within minutes except when it is the middle of the night. Every question has been clearly answered.

Pros: Integration with Quickbooks Online Quick and easy address entering and directions Integration with Google Calendar Mobile app response time

Cons: Entering and editing dollar amounts is a little clunky. I often start editing and find that it is appending the numbers to a value already in the field. Sometimes, it seems to do something else. My business seldom uses cents, but I have to enter cents all the time. Software defaults to "notify customers" which generates automatically generated e-mails and texts. I don't want to do that and there is no way to change the default behavior. I have to remember to unclick "notify customer" when I enter the customer or everytime that I change anything to do with a customer.

Recommendations to other buyers: Be prepared to modify your processes a little bit to fit theirs. It took me a while. Their process seem to follow good accounting practices and maybe mine didn't, but it still took a bit to change that. It was a little hard for me to understand when Housecall Pro sends the customer and invoice information to Quickbooks Online. Once I figured it out, it seems to work well.

Love Housecall Pro

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Housecall Pro is extremely easy to learn how to use. It's often intimidating to learn a new software, but Housecall Pro made it so easy to learn how to navigate. Whenever I have a question there is almost always someone there to respond to my inquiry. You can chat with someone directly from the page you're on, and they can talk you thru the steps you need to take. Housecall pro is always updating & improving their software to make it work for all industries. It has made our paperwork side of the business go much smoother & take a ton less time. Invoices can be automatically created & emailed to clients at the push of a button, even when you're still at the jobsite. It also helps you keep track of what invoices have been paid & which are still outstanding. Wish we had started using it sooner!

Cons: I can't complain, we are very pleased with Housecall Pro.

House Call Pro Review

Mar 31, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Speed. Ease of use. Intuitive. I like how quickly you can add new customers, addresses, etc.

Cons: There needs to be a better format to bring all my new customers/new estimates into a grouped area or bucket so they can be highlighted and easily pulled to the top. I have to date everything and tag everything on new estimates or even approved estimates for it to be at the top of the dashboard/estimated page for me to see them all and review, and its time consuming and confusing. I need to be able to see all my new customers and or newly approved estimates, and be able to say, "OK here's all this weeks new customers. Here is all newly approved estimates. Here is all scheduled estimates, etc." Make sense? Yes you can format some of these things in the current dashboard but its frustrating if I need a quick "TO DO" list or "PRIORITY" list of clients. They get lost in a sea of past estimates mixed with current estimates. It would help to have separate customer tab for that. Simplicity is the key here..

Overall: I truly enjoy this software and its made a HUGE difference for my business and the perception it creates for my customers. I like having the quick online person to help with questions. I would prefer that when I get online that I can have someone call me right back if its a priority situation.

Small HVAC company

Feb 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate in the field and very customer interactive.

Cons: It will only let you view or build future field tech routes for the current day, so it can be difficult for office dispatchers to accurately build future optimized routes during the busy season and your trying to schedule 3 to 4 days out. (Support) recommends to MapQuest it or something seems kind of ridiculous. I won't mention any names but our previous software would allow you to do this, it made optimising future routes much more convenient. And one other minor glitch when you process credit card payments you have to manually enter it or what appears to the customer snap a picture of it, I do not like that it does not seem like it would be very complicated to have a device that you can swipe the card with like most other credit card processors. So far this is our only real complaint about this software everything else appears to works very well.

Overall: Overall the experience is good support seems to respond pretty quickly and typically has a good solution for whatever issue you're having software works very well of course like any other as long as you have a good cell phone or Wi-Fi connection and we really like how it keeps the customers involved and then sends them reminders as well as other emails to help boost reviews and customer service.

Keep growing

Feb 26, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatility

Cons: Buggy

Overall: I am overall happy with the app , its versatility, design and accommodating features make it an overall trades man dream come true.

The app needs work in the following areas.

1. Messaging:

The customer message feature is clearly bugged and is therefore useless. (After reading a message it's still read as unread )

It is impossible to tell when a new messsge comes in due to this issue .

2. Guides

I've often had issues finding certain tabs due to the intricacies of the app. When this happens I contact the live chat and they send me guides that are incomplete.

This is again not only useless , but frustrating as it shows that your staff is having issues with the app as well.

3. Phone and staff support

Since starting with the app I have found the customer support to be getting worse , the staff less knowledgeable.

Once implemented in a business, The app becomes a very important role in efficiency, scheduling and transactions. Any downtime , discrepancy or bugs in the app can cause considerable damage to ones business.

This is something that should be taken into account with regard to the importance of having a fully functional app with a support staff to back it up.

That is how I choose what app to use.

Recommendations to other buyers: Best app around , For now .

Vendor Response

by Housecall Pro on April 06, 2017

Hi Yosef! Thank you for taking the time to do a review! Here at HouseCall Pro, we pride ourself on our Customer Support. If you ever run into anything, feel free to reach out with any questions or concerns. We are here to help you! Thanks again for doing a review!

Helps us!

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to communicate with our clients in a more predictable manner. It is nice to set processes in place, than focus on what we do best. As sparkies, it's not communicate, it's do electrical work.

Cons: It didn't have a maintenance agreement part when we started, and also sends notifications around the clock to clients. If you are working late, it will notify clients when you schedule etc. That'll go away though, because the team at HCP listens. Now there is a maintenance agreement about to go into testing. These guys are non-stop trying to improve. Also, the facebook group is vital. It's good software, but you now have a team around you that don't see u as competition. So I networked with other electricians that are changing my business just from using this software.... Sounds odd, eh?

Overall: Solid experience, be prepared to grow with these guys. Be flexible, they know what they are doing. I highly recommend.

We have used this program over a year now and HouseCall Pro has been AMAZING!

Dec 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We have used this program over a year now and HouseCall Pro has been AMAZING! This truly has taken our company to another level. We are a small HVAC company and this software allows us to communicate with our customers with alerts notifying our customers via email of the time and date the job is scheduled for and a text to the customer from the moment we click the on the way button, to the moment we complete our jobs, job reminders, follow up emails, etc. as well as texting options. HCP has increased our customer satisfaction. We can take and attach pictures to every job and the techs to view the entire history of each customer, collect payment either on site or the customer can pay direct online or via app. Customers are able to book online with the online booking feature. I can't say enough positive things about this program. Their customer service is second to none and improvements are made regularly at the request from their users. This company actually gets it!

So User friendly

Jun 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I came from AZ air and heating here in Van Nuys CA the software they had was not as easy to use. just to enter a employee was 8 screens (Cut & Paste). here click click and you are done. WOW once you see if you will see how easy it is to use. Searching easy, reports easy, calendar easy. sending post cards and automatic emails easy. Yes I used the Tech support and it was fast and they were right on so I could get back to my work. they are a Super Team.

Cons: I have found that the automatic emails only work on job's that are completed. (This is great) But they do not have anything yet to handle the automatic emails on estimates. So you make an estimate and you want to have the system do an email for you on ones that are not job's yet and they have nothing automatic. it's a BIG loss of money and would be a great time saver. But as I said they are yet to do it / Hate it and I know with a Great team that they have it won't take them long to get this setup and upgraded.

Overall: Its fast and Easy

Capterra loader

Great Platform for growing a company

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: So many features have helped us grow our business. We love the red lines to show clients who have not paid. The dashboard is awesome! We can track and see and compare revenue for each year/month. Scheduling and automation is great. If you are looking to grow your company this is a great tool to help you look and BE more organized!!

Cons: It is lacking a true history log. Meaning if a client emails/calls in there is no record. We have worked around this by adding notes to the private note section. Because we have so much repeat business it is important that everyone in the office have the most up to date info on a client. The invoices and receipts are identical, this causes confusion for our customers when they get a receipt and think it's an invoice. It does not have inventory or drive time optimization.