Who Uses This Software?

Housecall Pro serves all service business professionals in all major industry categories such as plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, etc.


Average Ratings

756 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    1 User: $39/mo 1-6 Users - $109/mo Unlimited Users - $199/mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Housecall Pro
  • www.housecallpro.com
  • Founded 2013
  • United States

About HouseCall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate their business processes and workflows. The #1-rated app is an all-in-one business management solution that allows service professionals to run and grow their entire business directly from their smartphone. The platform includes a wide array of features such as job scheduling, dispatch, automatic invoicing, customer text notifications, payment processing, marketing, online booking, and much more!


HouseCall Pro Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

HouseCall Pro Reviews Recently Reviewed!


Capterra-loader

Super easy to use customers love it and I look professional.

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My favorite part is the automated messaging and all my booking. When customers can go on and look for their time slot they want that's unbelievable. The invoicing is insane it's perfect.

Cons: I like it all I don't think there's anything wrong with the software. Do I think they're always gonna be your provements yes. But I'm extremely have

Inexpensive resource and mobile-app ready

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This was a great resource for us being able to use a work flow software that was accessible from our phones because we're always on the go.

Cons: Really no complaints the mobile access was a game changer and we all really definitely enjoy using it!

I love this app. I recommend it all of the time!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Keeps me organized and in touch with my clients. Everything I need to run my business is at my finger tips. No more paper receipts and all my financials are uploaded to quickbooks for me.

Great product

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It puts my business almost in complete auto pilot . It keeps my schedule clean and helps with organizing and disbatching the workers . Be able to communicate with employees and customers through an app. Allowing our customers to know who is coming and that there on there way. I can't speaking more highly of this company or its software

Cons: Still a growing company and having bugs
There isn't anything that I have to say that I don't like. I knew signing up that they were a growing company and everything wasn't going to be perfect. However, just in a little over a year they have added so many new helpful features and continue to make it better.

Handles the basics of what we need very simply

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use with a clear screen, technical support is always available and they get back to you right away

Cons: No fields for equipment model and serial numbers, a place to store service contract information, would like the schedule screen to show at a glance what the tech is doing at the call

LOVE HCP AND HAVE RECOMMENDED MANY TIMES. WILL USE FOR MY NEXT BUSINESS VENTURE 100%

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: TAKES AWAY FROM ME HAVING TO DO PAPERWORK AT THE END OF EVERY DAY..EASY TO USE AND MY CLIENTS LOVE IT!!

Cons: WISH I COULD SEND A MASS EMAIL AND OUR SCHEDULE CHANGES SO FREQUENTLY SO WERE ALWAYS CHANGING THE TIME OF DAY FOR OUR CLIENTS AND IF I UNCHECK "NOTIFY CLIENT" THAN THEY DONT GET NOTIFIED HOWEVER, I DONT WANT THEM TO GET A TEXT EVERYTIME I CHANGE THE TIME..COULD ANNOY THEM EASILY.

Love the software it is excellent for the price point

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The scheduling and invoicing is set up nicely and is very easy to us. I like the calendar integrations as well as the quick books.

Cons: It doesn't have a feature for maintenance agreements. I would like it where I can add a customer to a maintenance agreement program and auto bill them monthly and have a reminder set for them when it's close to the time for their maintenance.

Very user friendly.

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Only been using HouseCall Pro for 1-1/2 weeks. It is very user friendly, easy to figure out on my own. I love the webinar training.

Cons: Since I have been using it only 1-1/2 weeks, there are things that come up on a daily basis that needs to be addressed.

Overall: Still on a learning curve.

Use it to schedule jobs and dispatch guys for my handyman/home repair business

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: That everything is all together in one single program, scheduling, customer database, notes, pix, estimates, invoices, etc.

Cons: That I pay amount/month to use the program, then an additional 2.9% for card transaction AND have to wait TWO DAYS to see my money hit the bank. There is no monthly fee to use Square and I see my money the next day! This is getting close to being a deal breaker for me.

Very easy to use!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is terrific! Also i like the simplicity that this offers. It's just very easy to get the feel for the software.

Cons: The mobile app and the desktop version are so different. It actually did take me some a little time to learn how to properly use the app.

Best I've found for service industry. They are always improving. Helps me tMe the beast.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Features are rich. Support is always a call away and very responsive. They take feedback and seem to implement changes. Hard to find in a software management app.

Cons: Does not have a live search.
Search engine in app could be improved. Sometimes servers seem to be slow, although it may be my cell service.

The software is very functionable. It has everything you need to run a service company.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can do the invoicing right from the program, see all of the history of the customer. The functionality is very easy.

Cons: That it sends notifications to the homeowner every time you change something. You have to make sure you uncheck the notifications box.

Overall: My time management is being utlitized.

I was hesitant at first but by week 2 of the 30 day trial, I was hooked.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is a one stop shop that I can access from my mobile device while I'm moving around town. Now that I have my price list built, I can quickly update jobs & estimates without having to go back to the office. It's a definite time saver.

Cons: Although I created my own format, I wish there were pre-made fillable forms. As an HVAC contractor having a standardized fill-in-the-blank type form would be a professional asset. (ie. maintenance, inspection, installation checklist)

Best system for service companies

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great value for service. Adaptive and best experience for our customers. Customers love the up dates by text and online booking

Cons: Add more industry spacific features for hvac. Would like service contracts and inspection check list

Overall I am happy with the software. I am looking forward to the changes yet still to come.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The communication to customers via email and text is amazing! I love that you can convert an invoice back to an estimate, that you have the ability to created "options" for estimates and the easy approval/decline process that it offers for customers. Overall I am pretty satisfied with all of the features that it offers and am looking forward to the changes yet to come.

Cons: The inability to create additional contacts for each customer and the ability to link a specific customer to a specific job. I also don't like that there is no separate area where private notes can be added to one area (not necessarily to specific jobs) which allows the system to automatically stamp the note with the date/time.
Now, I am not certain since I do not have the higher priced software that offers the GPS tracking, but it would be extremely helpful with the timeclock feature to have the timeclock track times throughout the day, logging from the time the tech clocked in to the time they marked themselves en-route, on-site, and finished throughout the entire day. This would be of great value when matching tech timesheets against HCP or even to integrate it completely as a timesheet that the tech would be paid from (this is helpful in getting techs to correctly mark jobs since they know that's how they will be paid).
One thing about the existing software that I dislike is that if an estimate/invoice is sent and gets returned due to an invalid email address, for it to send an automatic email notification to the administrator advising of the invalid address. Unless I specifically go in and look at the activity, I don't see that it was returned. It would also be really great to have some individualized set up meetings with someone who knows the ins/outs of the software and could help by phone or video meeting with set up.

Overall: Better communication between our business and customers.

It's made my day a better day

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Keep tract of schedule job also I had issues running late on a job Austin traffic was bad and was able notify customers running late with a click of a button

Cons: Non its awesome when it's comes to computer i'm illiterate With technology but this app makes it easier to use and understand. Thanks Housecall Pro

Very convenient and professional

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its laid out very nicely, the map comes up on the customer profile with a photo of the house or business! Easy to find old records

Cons: I would love to be able to send a document through email to obtain an online signature from client; This is really not a con, just an extra feature I would like to have in addition to all of the other awesome features of Housecall Pro !!!

Review on HouseCall Pro

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: They charge way too much but overall it's good. It has everything I need for scheduling to invoicing. And now I'm going to keep rambling on.

Capterra-loader

Exceptionally satisfying! My customers, technicians and I really enjoy using this program. Thanks!

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Text & email reminders to technicians and clients. Postcards for promotion. Simplicity of operating.

Cons: How creating an appt on the desktop is different from the mobile app. It takes some getting used to when you are used to the mobile app then go into the office and use it.

Overall: It made scheduling easy and operation easy to track

HCP helps us stay organized and productive

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the customer support, functionality and customer database. While consulting with customers and our owner I can pull up customer information and make the customer scheduling experience as seamless as possible.

Cons: Segments should have the option or suggest that you keep the same employees and time frame as you add segments.

I am a new user, the transition was extremely easy. My crew and I find it easy to use.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My customers experience has been extremely favorable. The on my way feature has received enormous amount of positive comments, The comments I have received from my customers is that they don't have to be home waiting around. My crews love the features that they can save there pictures to the invoice, They can have there tickets signed and collect there payments on site.

Cons: The Job address when different then the billing is a bit complex, I believe HCP software should request the information on all estimate and Invoices

Overall: Piece of mind

Amazing Software!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great software and even BETTER customer support. These guys rock and its clearly shows that they care about their customers.

Pros: Ease of use, saves HOURS on data entry, everything in one place - scheduling, payments, invoicing, client interaction, etc.

Cons: Missing some features such as payment terms, custom forms, custom fields, etc. Other than that, everything is good!

Capterra-loader

simple, easy, gets the job done, good value tool

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to sort and download invoices so I can better service repeat commercial customers with an invoice summary.

Cons: I'd like the ability to use the tool as a CRM. Or link it with one so I can manage customers in development with those active on the job.

Overall: easy to start. Porting information over from another tool was easy. I was operational in a day or two and flying the tool with grace after a week.

Capterra-loader

Very fast and easy transition.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HCP is very user friendly. Our technicians have had a pretty smooth transition and love that they no longer have to fill out Job Details / Work Order forms.

Cons: We would love to be able to group chat in the App as well as message the techs via desktop version.
We also would like to set an invoice number to our liking and have it continue in sequence .

What a relief

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Navigating is easy to do. Simple layout to process tickets. The online scheduling features Yelp , Bing Yahoo!!!!

Cons: We may need more training and havent found it yet. But we genreally do 2hr slots for appointments. While yes you can drag and drop to desired appointment time slot. Sometimes our dispatch team for appointment slots gets this step and will put appointments on top of each other. It would be nice if you can select time slot for individual services when creating the task so when scheduled it automatically takes up the desired time on the calendar.

Also so I think on desktop you should always have to assign to a technician so that you don't assign to yourself if your in the office or administrator. You do have this option on mobile

It makes everything easier for me and my customers

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: My customers love it because they receive a text pay and give the option for tiping my employees
Fast and easy to use

Cons: That it takes a little long to deposit the money when customers pay with card however love the services makes me look more profesional

Excellent customer service excellent phone connections excellent emails etc. etc. we like the ease

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like the software program with the scheduling, like the able to track times with the employees .Excellent staff support with excellent pricing

Cons: It's slow to load on some work days on able to make a connection at some point during the day sometimes

Easy to use, helps us stay on top of our work, stay organized, easy way to invoice, send estimate.

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Housecall is very easy to use and navigate through. I am able to send estimates, invoices, etc. with no problems.

Cons: I am not sure if con yet. Are we able to separate residential from commercial to see certain numbers? I will get with admin before saying this is a con.

Awesome

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is spot on. You don't have to buy packages that you don't need. I would highly recommend.

Cons: Nothing yet. All features work as described. There is no bait and switch like most software programs available on the market.

Being new to the Housecall Pro, we had a lot of questions. Someone answered within minutes!

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Takes a lot of work out of work! Love the fact that we can send jobs directly to our employees with no problems.

Cons: Setting up the price list is a little tricky. Wish that it gave more specific and individual examples for each industry.

Overall: I spend less time on the schedule! The click and drag option is wonderful!

HouseCall Pro has made our business run so much more efficiently.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HCP makes it easy for the tech, the admin, and the customer to know exactly what is going on with each job

Cons: As of yet, I really don't have anything I don't like about the software. It's very easy to use and has been an asset to our company.

This is a great Company ! Very on the ball

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is very clean and simple to set up, we found everything we need to get our new service company on the ground. They have incorporated everything to take a client from stsrt to finsh and even after the job is complete.

Cons: We would love to see a feed back link for our clients incorporated into the billing side, there is really nothing we dont like at this point, Im sure if we get rolling there could be a few tweaks and possibly some add ons that could help improve our flow.

Overall: Total control

I love the house call pro app it's easy to use and my customers love it!

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how my customers get notifications when we are on our way, they find it very reassuring. It's easy to book appointments and you can save appointments in the system for recurring customers.

Cons: That you have to pay separately for customers to make credit card payments transactions. If you are already paying monthly it should be included in the price.

Added this service for my carpet cleaning business. Tremendous value for money and no contracts!

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use, the portal has a wonderful clean design, the platform has a powerful feature set, and it's built for mobility.

Cons: There is no interface for my cloud-based Quickbooks Desktop Premier - it only supports Quickbooks Online.

Overall: Turn-key platform for a carpet cleaning business including: online scheduling, invoicing, payment/merchant service, tracking crews, timesheet management, customer notification and follow-up, promotional items and rewards. This will allow us to tap a whole new market: customer's who don't want to call to schedule their carpet, flooring & upholstery cleaning.

Makes my business operate more efficiently

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All of my customers information and history is easily accessible. The support and customer service is amazing.

Cons: Minor things here and there. No "one big issue" I have. Just a lot of little ways it could be better. Anything I don't like or think should added or tweaked I put a vote in for it.

Overall: More organized
Makes us look even more professional to our customers
Job history is great

Very positive minus only 1 thing

Apr 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User interface is easiest one we've looked at. We liked everything else but that was what we liked compared to others.

Cons: We would have gone with HC but they don't do ACH's through QB. That was our tipping point. The ACh's Through QB are free of charge. Once they can get those on board we'll be happy to look at HC again. NEED ROUTE SHEETS FOR CREW WORK. Programming needs to set up that feature as well.

Just getting startedneed more time

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Follow up with the customer feature the schedule ability on my web site.map and he is of customers location on detail. Ease of estimate to invoice

Cons: Understanding the software and the understanding the parts of the estimating input fields. Would like to see the ability to text put price just a little to high for a small business

Overall: Keeping track of my customers and all of the information about them and still learning because I'm still new with the software

Capterra-loader

I like the customer service at anytime icon visible to see.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to learn and to help with customer's information and invoice. I have had several encounters when an Invoice to Discount was needed ASAP and the entry was done wrong. It was an easy fix with the help of the customer service and from there it was easy to do after show what was needed to be fixed.

Cons: Sometimes there is a waiting period for customer care, although they do respond as soon as they can.

I love everything about HouseCall Pro

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of using the app in the field on my mobile device and then when i'm in office or at home working on my laptop. Its also very convenient I can reach out for support basically anytime and get the help I need.

Cons: Only con is I wish i was indicated when my techs were on the job (like a push or sound notification)
Or if the job turned a color on the calendar when they were actually working on the job

How HCP works with Quickbooks On-Line

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Activities entered into Housecall Pro as an invoice are synced over to QBO very seamlessly. Like the dashboard that shows open and outstanding invoices, job status and time tracking.

Cons: Adjustments are needed at times, but it's pretty simple to make QBO correct, which is where most of the reporting is done. Would like to see the time tracking work more like a time sheet you could use at the end of the week for payroll.

Capterra-loader

Start up was very easy and this app has freed up a lot of my time as the owner!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps us well organized when we use it properly and as the owner, I have traceability when a client has questions, comments, or concerns.

Cons: Time stamps are cumbersome; you have to select hours and minutes on a clock dial setting instead of freeforming it.

Overall: Organization and time stamping for jobs and employees' payroll.

We constantly use Housecall Pro and constantly find ourselves recommending it to others

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: From the first moment we began integration of Housecall Pro, we were experiencing a smoother and more seamless billing and invoicing system. We especially love that the integration process was swift and we were operating fully within hours.

Cons: Before we began moving forward with Housecall Pro we were concerned that it wouldn't scale up well. In the end, it worked out extremely well.

HCP is our favorite vendor. They provide the very best service, the very best platform.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, the online scheduling on multiple platforms and the staff is the best on this planet

Cons: This data that's being collected would be super useful if we could actually do accurate job costing and employee productivity...hours vs. income received, minus material per job.

You can't get better than this!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this in an everyday basis. We have 4-5 techs and this is great. Before this I was writing on note pads and keeping it on google. We always missed customers and double booked. With this we never have had those issues. So easy and convenient, my techs even love it. I would recommend it to any contractor who needs it. What a great company. Great to be teamed up with the best.

Cons: Poor tech tracking for gps. The most important thing they are missing is for repeat customers or dates. We do a lot of maintenances and need to do them 3-4 times a year. You don't have a way to do recurring visits or a master list of maintenance customers. It only lets us tag customers. Horrible we miss a lot of customers that way. We have to do or own tracking and keep up with or own list. Need a way to make it easier

I've only used this product 8 days or so. Still learning.

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I'm hoping it will consolidate the jobs by project enough to help organize the processes. I can easily see this product evolving over time. The owner of the company has even thought of enhancements already after using it once!

Cons: It wasn't intuitive on how to view what I just entered. I was disconnected between entering the job and creating the customer. Or maybe I'm still learning - I understand the behavior of the program now a lot better.

Overall: I'm still discovering the benefits. I'd like to work a while with it before I give an honest review.

Very easy to use with the ability to grow with us.

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy interfaces that can be used from any device. I can manage multiple functions from one platform. Estimates, Invoices, Scheduling, and time keeping all in one place.

Cons: There are not a lot of options to customize stuff. You basically get the one style option and that is it. We can't customize stuff for estimates versus invoices.

Absolutely perfect for me.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm very unorganized and with hcp it keeps me organized and on top of my calls. It literally gives me a hour reminder for each call.

Cons: Well I haven't found anything yet. I use it daily with my company and over the last 18 months at other companies and I don't have any complaints.

It's been amazing! Customers are happy with all the features like the on my way, job start and finis

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's ease of use and layout. All the features and the way it keeps track and segments all the jobs and invoices.

Cons: Really not much I don't like. I guess it would be that there are some things on the computer that aren't on the app and I would like them to be more similar.

Easy, calm customer service that was a pleasure to talk with

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ability to communicate with clients directly and that they can see when the technicians are on the way to arrive.

Cons: Well, I'm still learning it! I've only used it since like the 10th- gimme a few weeks but right now can't say I dislike anything

Excellent help explaining functions

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: flexibility in scheduling when in need of certain type work. Marketing in a specific target area to fill trucks on any given day or schedule. Customer service is great

Cons: So far the only con, is we received to many calls directly after set up from service techs but I think it has settled now

Very easy to use!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: HouseCall is very easy to navigate through and always have someone there to answer any questions I may have

Cons: HouseCall and QuickBooks Online to NOT mesh very well. We were having partial payments entered into QB from Housecall and Neither company could assist with the issues. We ended up having to unlink our QB to prevent anymore accounting errors!

For the most part it's pretty self explanatory and user friendly

Apr 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: that it's user friendly and self explanatory. I like the fact that I can chat with anyone at any time we are open if a question runs across my mind.

Cons: the tracking of texts which I had no idea that could only be tracked on a mobile device instead of a laptop

Overall: Able to keep track of all calls.

Great customer service, very easy to use.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like how you get a great product at a great value. you get most of the bells and whistles of a very expensive software at a fraction of the price.

Cons: That I cant do administrative work through the app. I would like to be able to change the schedule using my phone without having to use safari, which sometime doesn't load properly.

Wonderful program, easy to use

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: keeps me going from job to job with ease- not a whole lot of extra thinking required. I just make sure to keep all my jobs updated and the app does the rest. Makes getting payments easy.

Cons: getting started with the system if you're coming from paper invoicing and such can be an absolute pain, but it's worth it. Just takes a while

Capterra-loader

So far so good! I've only used the software for a couple of weeks. I can see the value in it.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The easy integration to my QuickBooks online! The apps and tools are great! Will really streamline my business and make us look much more professional

Cons: It's more expensive than most of the other software out there with the same concept! This one does have more features than most

Easy to use, efficient, great customer service.

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Overall it's a good software. Easy to schedule jobs, I like the new improvements that were implemented lately.

Cons: I don't like that customers phone numbers aren't visible on the schedule without opening the job. I use HouseCall on laptop and would like to see the phone number with just moving the cursor over the job. It has the name of the customer, address and service on it why not the phone #. It would save time.

it's been good so far

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the layout and the fact that it is user friendly. the customer support team is always very helpful as well.

Cons: I wish that I could receive a notification when a cleaner change the status of a job from omw to finish so that I would not have to log in each time to see the progress. I also wish that I could send out an invoice for a deposit and remaining balance from the app and not having to create 2 segments from a desktop. these 2 items are very frustrating.

Easy to use out in the field

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that you can give customers receipts and estimates in real time instead of depending on the office to send them.

Cons: I don't like having unit pricing on the estimates or sales receipts because they are not applicable to my business

System works well and tracks calls great

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love the marketing tools very helpful and great staff. Also logging customer info is very use thanks.

Cons: I'd like to see a map added in that shows where my techs are and the calls that need to be done. Also I like to see a place to pause a call and follow up later

So far so good.

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to keep all our information organized and do it from the field on our app. However I would like several desktop options added to the mobile version.

Cons: I would like more features added to the mobile app, such as adding reoccurring services and adding segments.

Great to use on a mobile device!

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Love how I can enter customer and job information once and dispatch it to other users. Reporting and report features are easy to produce and read.

Cons: Would like to see a "limited user" option that would allow certain employees limited access and allow them to use/view certain functions and info.

Amazing!

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Love this program and would definitely recommend this to any business.

Pros: So simple, clean, and easy to use while still a very powerful software. As a young business manager with a new company, this program allowed me to prove myself with its implementation. Allows for total insight into abstract details of the business with the dynamic dashboard. Complete ease of use, helps me in processing payroll with the clock in/clock out time tracking feature. Customer service chat almost always responds in less than 5 minutes - takes some getting used to for chatting in instead of calling, but honestly, chatting is so much better. Quick responses, no annoying hold music, can do other things while you wait for their response.

Cons: Nothing as of yet. I just finished configuring everything and getting all of our information off of the old program and on to this one, so I will update if/when I have any cons.

It works for what we need. Overall not too bad

Mar 28, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to book jobs, save customer information for future use, invoice and record payments all in one place. I love being able to customize the message to clients in the invoice. I love that it shows me dates of when I last sent out an invoice, so I know that I'm not spamming clients when I'm attempting to collect funds. I like sending out Estimates to customers and knowing that they have accepted or declined. Over all it's been a great basic program for tracking our jobs/sales. I like that you have put in time and effort to update certain items in the reports. Separating Taxable Amount, and Tax, has been extremely helpful for my Accounts Receivable.

Cons: It's not as user friendly as one might think. There was a lot of back and forth in the beginning trying to figure out how to work it correctly. The reporting function can be challenging, because you are booking jobs on a date, and then finishing on another date, and then payment is taken on another date. Its hard to know how to filter Dates so they reflect properly on the reporting. Which date does the software pull from? Also, where we live we have 2 taxes that are charged on some items on not on others. I have the ability to enter in more than one tax, but I can only choose one at a time to bill on a specific invoice. Because of this, my software is incompatible with quickbooks. Also I find that there are bugs in the Mobile app. The schedule disappears, or the customer book doesn't load. We don't use the app much except for onsite reference. But that being said, the customer service is Nop Notch, and they have been very patient and willing to work with me through my concerns. I will continue to use the software at a basic level in the future, because it works for us well at that level. But will not upgrade unfortuntley.

Overall: Organizing incoming jobs, and invoicing.

Capterra-loader

Has been absolutely great- easy to use, great customer service.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online scheduling feature is very easy to setup and use.
The app is easy and works great.
Everything is simple to setup and use.

Cons: You can't customize what information the online scheduler asks for. I wish it included forms for collecting information.
Also there is no inventory management.

Overall: Online scheduling

This is a great company with a great product! It has simplified my business in many ways!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of scheduling jobs; the quick and easy way to create estimates AND then turn them into jobs on the calendar with just a couple clicks. It is truly amazing. The "on our way" and "finished" notifications reflect very professionally to our customers (they have told us so). Certainly one of the greatest feature of HCP has been their customer service, no doubt.

Cons: I would like to see daily and weekly totals on the scheduling screen. This would allow us to see where we are relative to our daily/weekly goals.

Overall: SOOOO MANY! TIME SAVINGS, REPORTING, YOU NAME IT!

Great product at a good price point! Excellent customer service!

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is top notch! If you have an issue they will walk you through it. It integrates well with Quickbooks. It is a great value for the money. Its not as exhaustive as some of the other programs out there but also not as pricey. I'm glad we chose this route.

Cons: You cannot set up automatic monthly withdrawals for maintenance agreements.
Money transfer fees are a bit pricey.

easy to use on mobile

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: scheduling and payment options are great. i can view entire company schedule. accepting payment is very quick and easy.

Cons: Not all functions are available on mobile device. Customer service is easily accessible on text, but I would like to be able to call also.

saves a tom of time!!

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and saves a huge amount of time doing paperwork! before we used this software it took about an hour per client to send them a quote start to finish. now its a quarter of that time and done from the job site.

Cons: setup takes a while to get used to. we went from using paper and PDFs to using this sytem so it takes a while to get everyone on board to use only the system.

Overall: huge time savings and looks very professional.

This system has helped our company in many ways from being paperless to time productive.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the date and time stamps of tracking each transaction whether it be a note, sending an invoice or a customer reviewing their invoice via email.....it's an all around time saving system.

Cons: I wish the software would have a capability to send monthly statements for customers with outstanding balances. We service several multi-housing customers and therefore they have several balances for each. If Housecall had a capability to send statements we could eliminate using Quickbooks.

Overall: Absolutely saves us time and accountability.

Great experience with this product and company as it has evolved over the past few years.

Mar 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to enter customer and job information once and dispatch it to other users/technicians. Also the reports features are a life saver.

Cons: Missing ability to create a job for a different point of contact within the same customer (i.e. working for a different property manager but billing the same building.)

Lack of attachment preview on desktop version. Lack of Ipad app for technitions.

It's really been a great online tool for my company.

Mar 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Saving time by reducing duplication. Great for keeping in touch with clients before, during and after jobs.

Cons: I had major issues with set up and linking with QBO. I was constantly on the phone the first couple of weeks trying to resolve issues because HouseCall Pro said it was a QBO problem and then QBO said it was a HouseCall Pro problem. It was frustrating to the point where I was starting to wonder if I made a mistake signing up for HouseCall Pro.

Great Software for Home Service Providers

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Makes communicating with customers easy. Great customer database. Easy scheduling. Love the ability to attach photos to each job.

Cons: Would love to see more built in email and texting capability (email campaigns, texting from my PC).

The mobile app is a huge time saver in both scheduling and invoicing. Tech support is outstanding!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use on mobile devices and features that other providers charge extra for. Our clients appreciate the notifications and paperless invoices.

Cons: We have not had many issues that Tech support has not been able to resolve immediately. The majority of our questions were early on and have had almost no issues.

Overall: Ease of use for both tech's and clients. Also going paperless has been a huge help in the growth of our company.

Capterra-loader

Essential platform for managing my business!

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Love the automated communication with my clients, sending text and emails to notify them about everything.

Cons: Would love to see more integrations like Zapier to allow for integrations into other systems like email marketing, call tracking, and CRM's.

Overall: Essential for running my Awnings business, including quoting, billing, and overall management.

LOVE IT.

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Basic and easy to use, I like the fact you can tag jobs with pictures for future reference, also scheduling is super easy.

Cons: Needs some updating for the app. Also needs to alow someone with less permissions into the web site just with less items they can get into.

Fantastic app. Transformed my business immediately. Won't use anything else.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how simple it is to figure out and use. Even my techs know how tongues it well. I also like how it sends a follow a customized follow up email asking for reviews.
This company values feedback. I am always talking to someone and giving suggestions, some of them have already been implemented.

Cons: It doesn't have the PDF version of the contractors contract that clients Can sign from the app. Other than that, I'm sure that'll be something they will implement. They do a fantastic job listening to their clients.

HousecallPro was quick to implement and easy for the office and the techs to learn.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Notifications sent to customers is great. The schedule calendar is user friendly and gives real time info on all jobs in progress. I also like the dashboard.

Cons: I'd like a better way to manage service agreements. We had to use another service that does it better, but would switch to HousecallPro if they had a similar program.

This program makes our company look and feel like it is 100 times bigger than we really are.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It focuses and simplifies the process. Its communication abilities with the customer, office and technician are great.

Cons: You cannot sign multiple different technicians in and out of the same job on one invoice for each phone app.

Job tracking for jobs that take multiple days does not work very well. So we just call it a new job each day we are out there We can make it work

Pretty good software.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Quickbooks integration. Scheduling jobs, texting notifications of job status and scheduling. Hyper responsive support team.

Cons: some of the features require more control (the notification features can be overwhelming, fields on the invoice (there is no PO field?)).

Overall: I use it to streamline scheduling and billing.

Great invoicing program

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use looks great. I recommend this program all the time. The invoices and estimates look very professional.

Cons: wish I could change the quality to sqft. It confuses customers and I have to explain it on a regular basis. Also a built in calculated would be nice.

Exceptional Customer Service and support.

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's ability to allow our company to go paperless as possible with invoicing. Our employees all having their own log in and customers being able to see who is coming when they are on the way. So many awesome things. I am so happy we switched from Customer Factor. It is like night and day. We stepped out from the 1990's to 2018 with the switch of a CRM.

Cons: Sales tax input. For MN we have different rates per city. We service over 50 cities and the sales tax isn't automatic. If this was improved there would not be any cons that I notice yet.

Capterra-loader

No words can explain

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The love the fact its a cloud based program that has all the features i need all in one like scheduling, dispatching, automatic invoicing, customer notification text and more

Cons: Honestly nothing well maybe i would say it could use a little more color or animation to make it pop

Overall: The all in one on the go services

Capterra-loader

Great Software System, helped our company move towards being paperless and more efficient

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Its easy to use
2. Good customer support
3. We like the features offered with the service and it fits our needs

Cons: 1. The system has a slight lag to it.
2. I wish we could upload and use our own forms for our service technician

Overall: Helped us be more efficient as a company

Great looking software

Mar 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: works very well and is truly designed for the web age. It is totally paperless system and up to speed with today's technology. I enjoyed using the software and it's very easy to get to grips with. There are some quirks that I have gotten used to but the price for a single user is good. The software also has a great mobile application along with its ease of use makes it a winner.

Cons: The the only real con i can think of is, you have to learn how to use it. It takes a little bit to really get it down. BUT the support is there for any issues and able to answer your questions --AND even fix any mistakes.

Great CRM

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All of our crew's get there schedule with ease. They are also able to clock in and out everyday. I also love that it syncs with Quickbooks.

Cons: I wish I could connect with other software like Responsibid. I also wish it had a better system for payments. It would be great to put a button on my website so our customers could click on to pay there invoice.

This has been really awesome app for our customers . Invoices are payed in much faster with this app

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly both for staff and for our customers. We also have noticed that customers are paying much faster because of the link on he invoice to pay.

Cons: because we do a lot of contract work jobs are emailed to us and our dispatch takes the info and creates the customer. It would be nice if and when you start creating a new customer that a drop down of your contacts as you type so you can see if his is a current customer or not so we don't duplicate instead of wasting a few minutes searching because in a day we vacancy end up with 30 -45 minutes lost on searching to make sure we don't duplicate.

housecall

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: over all great software great customer support

Pros: easy to use great value has changed the way we schedule service really works great the gps section works great

Cons: sometimes its hard to get the pictures to load into the software but is getting better the credit card processing part of the app is horrible recommend using own credit card processing company

Awesome service

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use . Like that you can view the house on house call and notify the client that you're on your way

Cons: I wish it would notice the client in the data place so you don't have doubles.
Also add extra address for management companies with more than one address.

Pretty good experience with a few features that could make it better

Mar 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use and navigate to find things, sends out a text and email for appointments, works well on mobile devices.

Cons: When customers pay by email they should be required to fill out a tip amount, even if it is 0, it still gives them the option to give a tip. Very disappointed with that feature.

Great for adding things todo for your house

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I like how clean and pretty the interface is. It is very responsive. Very well worth the money for what you get.

Cons: The functionality is very limited at this point. Hopefully the add more stuff in the future such as navigating to your home in the shortest time.

Really helpful tool to have for a residential service company.

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like the ease of use, HouseCall Pro has helped us with organizing everything from our customer data base, dispatching, tracking and invoicing.

Cons: This software is designed with a residential service company in mind. Our company provides service to both residential and commercial customers and we would like to see more development in the commercial area with the same platform and ease of use.
Time keeping is also something that can be improved.

Capterra-loader

Very good app for our business.

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Connection with quickbooks online is seemless which reduces our administrative duties tremendously.

Cons: Some of the pages do not have the option to go back and you have to start over. Navigation is tricky sometimes.

Great tool, needs fixes for the Canadian contractors

Mar 16, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Instant and secure connection and project management. Versatile for sales, service, installation, and administration.

Cons: In the Android App the Google addresses system doesn't operate properly. The fallback form only allows up to five numbers. Canadian postal codes include letters and are six characters long.

Support attempted to blame the end user software - Google Keyboard. Doesn't work with SwiftKey either.

The Staff is easy to work with, and very helpful.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software does what they said it would do, and is very easy to navigate. I really like the book online feature, I have it tied to my web pages and my Facebook page.

Great company great customer service I'm really impressed

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the texting feature and the payment processing feature. I love the ease of which it is to use. It's very user friendly. I love the look the way it sends invoices and payment receipts. It's wonderful.

Cons: You can't text two numbers from the application. I get a lot of rental business and it would be great if I could notify and the tenant as well as the owner or property manager.

Overall: Too many benefits to list again love it.

Great simple management APP for service companies

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I love that a growing company can start tracking leads, to estimates, to invoice and most importantly repurchase

Cons: Sometimes when phone service is not strong uploading pictures takes a long time. Now we just take the photos and upload them at a fast connection location

Terrific software.

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Getting to see the whole picture of the company in the dashboard is really amazing. WOuld highly recommend.

Cons: I still have to post back dated entries into the system. I really wish it was somewhat easier to acieve that.

Really good app, it has really changed the way we run our bussines, our customers love it.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the paperless side of it also the on our way text option it's really nice Our customers regularly give me compliments on how proffesional our system is.

Cons: I am on the basic side and that does not allow me to use the post card option, and have to pay $ extra per month to use the feature, and we still have to pay for the postcards, I don't see why is that option not included in the basic (owner operator) package.

Product is easy to use & helps us get a better picture overall of our business. CS is exceptional!

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Seeing the big picture of our company's revenue and schedule all in one dashboard. It has been so easy to use and we are already seeing great improvements in our daily operations since we started using HCP. We have not done any of the training, but everything is pretty easy to use and whatever we don't know, the customer service agents on chat have been exceptional. Customers love to receive invoices and pay them itself. Customers respond faster to estimates and invoices because the platform/format is more professional/business-like rather than the pen/paper process we have been using. We are able to get a better idea of time management for staff and use the data for improvements in the office. (It is also helpful to determine which employees qualify for advancement.) We also love that we can hop on any computer to get our overview of the office operations.

Cons: 1) I with there was an overall search field where you can type in an invoice, name, etc versus having to go through the various reports one by one. 2) If an employee needs to be deleted to make room for new employees, the jobs/estimates will no longer be attached to them (for job history). 3) We are backdating invoices for accurate job history. It would be nice to have an option to enter the date vs arrowing backwards through the calendars (for example jobs from 2013). 4) Multi-tasking: It would be nice if there was a way to jump back and forth between entering invoices, dispatch, etc and not losing data or accidentally creating multiple invoices because we hit the back button on the webpage. 5) There have been minor bugs but CSR are quick to report and

HouseCall took our business from tons of paperwork to virtually paperless!

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The simplicity of the software is what we like best. The fact that our customers are also able to interact through the software is a nice feature as well.

Cons: There are only a few things that we wish were changed/added to suit our business directly. However we are always welcome to request updates and changes to the software.