# Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Housecall Pro the right Electrical Contractor solution for you? Explore 2741 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews --- Housecall Pro 4.7 (2741) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Housecall Pro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient.“ April 10, 2026 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Even worse, there’s no batch download option for the images stored in the system, which means I now have to manually download each image and use third-party tools to reassemble my own PDF before sending it.“ May 7, 2025 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall, it’s a dependable system that supports business operations well, with some room for improvement in stability and flexibility.“ April 10, 2026 Kristen L OwnerExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “Their customer support reps say I was removed in January 2026, yet I continue to receive calls in April 2026. When I called this out, they stopped answering my inquiries.“ April 14, 2026 Dm Devin m OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “Easy to schedule clients and get invoice and payments done!“ December 25, 2025 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “These issues can sometimes slow down workflow and require extra time to correct.“ April 10, 2026 RW Robert W Operations ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It was a good software with lots of functionality but limited in growth and scalability with slow updates being rolled out“ June 10, 2025 kn kwangsoo n associateAccounting, Self-employedUsed the software for: Less than 6 months. “There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.“ July 2, 2024 ## Showing most helpful reviews Showing 1-25 of 2741 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeff R. Owner Consumer Services Used the software for: 6-12 months ### "HouseCall Pro has been amazing!" August 9, 2018 5.0 Can't complain. Great program Pros Organized, Easy, Ever Improving. Would definitely recommend Cons Not great in areas with low signal. Cell signal or wi-fi needed to operate out in the field Review Source PZ Patrick Z. Owner Operator Consumer Services Used the software for: 6-12 months ### "Housecall Pro for the Pros!" January 15, 2025 5.0 Housecall Pro has an amazing customer service team and there is always someone to respond to questions. I thoroughly appreciated that part of the experience with the app as it transpired to my understanding of how things work within it! Pros HouseCallPro is a wonderful product for the blue collar service industry. I love the way that you can process payments easily through the app. Everything is very user friendly after a little bit of practice and it really helps keeps all my clients data organized. Cons The only thing I had trouble with was the monthly costs for what I needed for my business personally. I am not saying it is not a good deal, it just had a bit more bells and whistles than I needed as a one man operation. I can see how if you have more than 2 employees how it can keep everything very organized when it comes to planning and setting up daily routes. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Housecall Pro It is a leading competitor in the home service industry! Review Source RA Rozie A. Business Manager Construction Used the software for: 2+ years ### "Good Basic System" October 13, 2025 3.0 Housecall pro is a really good,simple software to use. If you want to really focus on data and bring your company to the next level you would do better on a more advanced system. Pros Housecall pro is very simple to use. Not much training is needed when you want to teach someone how to use the system. Easy scheduling, quick to access customer data base and reports are easy to pull. Cons The reporting features are not the greatest.It is very easy to pull reports however getting the data you actually want can be a task. You have to export excel files and do a lot of sorting and filtering to really get the data you want. Review Source HL Hunter L. General manager Construction Used the software for: Less than 6 months ### "Serviced based software" February 18, 2025 4.0 Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.It doesn't suit mines but it's a great product for people who are service based only. Pros Its focus on service and it communicating with cuatomers thru sms Cons Its lack of managment outside service calls and its lack of growth and api intergrations. Switched from [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Better flexibility of product. Needed tax features and ease of use Review Source BB Blake B. owner Real Estate Used the software for: 2+ years ### "Great for owner operators" December 26, 2024 5.0 good experience at the level my business was at during the current time. Pros It was very customer friendly. It made us look professional. Cons It was not specifically good helping us quote moves and didn't have furniture listed. On the dumpster rental side, it didn't allow for inventory to be checked in and out by the driver. Alternatives considered [Dumpster Rental Systems](https://www.capterra.com/p/10017669/Dumpster-Rental-Systems/)[SmartMoving](https://www.capterra.com/p/180048/SmartMoving-Software/) Reason for choosing Housecall Pro I ended up having to switch to these products. Review Source SP Sheri P. Owner Construction Used the software for: 1-2 years ### "We love HCP" March 1, 2025 5.0 Extremely helpful to our business and the customer service is incredible Pros The ease of use and options and endless new items! Cons I love it all! There’s really no cons to the program! Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) More options and more availability and new features! Review Source HM Hardik M. design Design Used the software for: I used a free trial ### "Efficient and Reliable App for Service Professionals" September 2, 2025 5.0 Housecall Pro has significantly streamlined our operations. From scheduling jobs to sending invoices, the app has been a lifesaver for our team. It's simple to use, reliable, and saves us time every day. Pros The interface is easy to use, allowing service providers to manage schedules and customer info efficiently. Cons Some users mention that the pricing can be a bit high for smaller businesses, though the value may justify the cost. Review Source DM Devin M. Owner Construction Used the software for: 6-12 months ### "Malott acres!" December 25, 2025 5.0 This has been the most streamlined version of software I’ve tried and is truly so simple. I think any age could learn to use it so fast! Pros Decently priced and you get a lot of options for what you pay! Customer service is spot on! Never had to wait more than a few mins. Very few system issues or failure due to bugs and coding issues! Easy to schedule clients and get invoice and payments done! The time it takes to process payments is so important for me as a small brand they offer same day payment transfers. Offers multiple different security features for log in and more! Cons How much you pay additionally for extra functionality for like price books, crm software, camera usage for photos of job sites. Review Source HJ Heather J. Owner Consumer Services Used the software for: 2+ years ### "After over 4 years, I grew more and more disappointed. " October 2, 2025 4.0 Was happy for the first few years, then as they grew, they cared less about their tenured customers. Pros The interface was very user-friendly. It had a lot of the features we originally wanted and was easy to use. Cons Not customizable enough for our business. Customer service got worse and worse. They began to take away or charge more for the features we were used to having. Review Source Isaiah W. Owner Automotive Used the software for: Less than 6 months ### "Not trustworthy - They won’t give you a Gift Card for hearing them out!!!!" August 15, 2025 2.0 Definitely not trustworthy and I have worked with HouseCall Pro two times. If they promise you anything, you should wait until they fulfill their promise. Pros Housecall Pro is consistent when it comes to reaching out to you for purchasing the latest product, however they are non reachable when you have an issue Cons I was promised a $100 Gift card for attending a Zoom call and not only held up my end but purchased a plan for the second time. I have yet to receive a gift card and I have been told by every department someone will reach out to me this week - That was 2 months ago! Review Source DG Dylan G. Plumber Utilities Used the software for: 1-2 years ### "Great tool for the trades" December 19, 2024 4.0 Overall my experience with Housecall pro was very positive, it helped maintain efficiency in the company I worked for at the time and it was a great tool to utilize. Pros It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use! Cons It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I moved states and changed companies that used the software Review Source TH Trish H. Daily Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I am obsessed!" February 17, 2023 5.0 We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize. Pros We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points. Cons Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature! Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) There are a multitude of reasons for the switch. \*Ease of use\*Price book\*Online Booking\*Auto- reviews\*Maintenance Plans\*Pricing (cost)\*Checklists\*Wiseteack Review Source Response from Housecall Pro February 23, 2023 WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via proadvocate@housecallpro.com so we can help! jD jeremiah D. service tech Construction Used the software for: 1-2 years ### "house call pro for pros" October 8, 2024 5.0 It was well. it made us look like we were very professional early on in our company Pros how it keeps all your jobs lined out for you Cons the way it would connect to quick books Review Source MH Monique H. Owner Public Relations and Communications Used the software for: 6-12 months ### "Racks review " November 8, 2024 5.0 Great people , great system, who actually fulfill their promises ! Pros Easy access the ability to sign people up into later payments for your business Cons I love everything about house call pro especially the owners GREAT people ! Review Source TC Tiffany C. Owner Utilities Used the software for: 1-2 years ### "Would Recommend" September 27, 2024 5.0 Excellent, I would recommend this product. It's changed my small business. Pros The billing systems makes it easy to see who has paid and who is past due. Cons The don't like the credit card fees to accept payments Review Source RS Rondell S. CEO Arts and Crafts Used the software for: 6-12 months ### "Rondell steele" November 10, 2024 5.0 Great they helped me along the whole way Pros The payment process was great I was able to make good Money Cons Nothing to not like everything was clear cut and they even call to help you Review Source FF Fernando F. CEO - IT Consultant Computer Networking Used the software for: Less than 6 months ### "Housecall Pro is not for the Tech Industry" July 21, 2024 1.0 I was completely disappointed with them and stopped using them after they charged us for leads that where not relevant to our services and that when contacted would not pan out as leads ready to book and pay for services. TO many leads where cold or deceptive leads. Pros I did not find any pros with it. At least nothing that I couldn't get from some other service. Cons I did not like anything about house call pro. They made it to difficult to properly present my cumpany and services to potential customers. At the time they did not have good keywords nor categories for IT Services. Their pricing and cost per lead was deceptive and many of the provided leads where junk and they still charged us hundreds of dollars for them even when they did not pan out. Review Source Jeremy F. Captain Business Supplies and Equipment Used the software for: Less than 6 months ### "Housecall pro for cleaning company " September 4, 2024 4.0 Very positive as the app did the best with setting up house calls to be able to get the house cleaned inside and out Pros The software is very easy to use and it allows that's to customize each order specifically to the house is going to Cons The only time I can say about it is I wish there was more to do with that Review Source Carlos Alberto C. Supervisor Construction Used the software for: Less than 6 months ### "Housecall Pro review" July 23, 2024 4.0 Good overall experience with the product. Pros The way it helps managing personal and keeping track of them. Cons Some of the features are not needed. Other than that okay. Review Source VR Verified Reviewer associate Accounting Used the software for: Less than 6 months ### "Compared to other applications, this is really the best application." July 2, 2024 5.0 After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details." Pros Ideal for new companies aiming to go paperless. I've never seen such an innovative application before. I recommend it to everyone I'm sure anyone will use this app and not regret it. It's the best choice. Cons HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies. There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms. My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days Review Source VR Verified Reviewer vp/co-owner Construction Used the software for: Less than 6 months ### "overrated software" June 26, 2023 2.0 this was a huge waste of time and cost us time and money, when doing nothing would have been better Pros auto populated address in customer window Cons every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game Reason for choosing Housecall Pro we are a small family local business, service titan better for bigger businesses Review Source Response from Housecall Pro July 5, 2023 Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to proadvocate@housecallpro.com so I can investigate further here? Hope to hear from you soon! CM Chris M. Owner Consumer Services Used the software for: 6-12 months ### "Missing Key Features. Look Elsewhere." January 28, 2020 2.0 Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options. This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did). My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software. Pros The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy. Cons The invoicing features (or lack thereof) are infuriating! 1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME! 2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc. 3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast. 4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection. 5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts. Review Source SS Shelley S. Office manager Construction Used the software for: 6-12 months ### "House Call Pro - is a Dispatching Pro" May 27, 2022 4.0 Overall this is a good program. Pros The dispatch capability is great. As a company using House Call Pro and as customer of another trade that used House Call Pro, I definitely found the text notifications an asset. Cons For overall job management, we needed a CRM that had a budget for job costs, commissions as well as communicate with some of our other software. This is a good software and we were excited about it but it ultimately didn't fit all that we needed and let us having to duplicate information between two programs. Reason for choosing Housecall Pro We no longer use this software but I still liked it. It is great for dispatching, job tracking for the client and communication with the client. The invoicing worked well as would be expected. If we could harness the dispatching capability of House Call Pro with our current CRM we would have a perfect system. Review Source Response from Housecall Pro June 1, 2022 Hi Shelley, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Marie Jeanne E. Ceo Internet Used the software for: 6-12 months ### "Housecall pro is the best service to facilitate the work." August 1, 2022 4.0 Housecall pro allowed me to have total control of my administration and to better satisfy customers. Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. Review Source Response from Housecall Pro August 12, 2022 Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. VR Verified Reviewer Vice President Business Supplies and Equipment Used the software for: 1-2 years ### "Meh" August 11, 2022 2.0 It has always been MEH.....But after today I am heavily looking at getting far far FARRRR AWAY from this company!!!!! They have no care or concerns for their customers, or providing a functioning product. Pros Its okay, but definately not great. They spend alot of time upgrading features that have little use, meanwhile leaving important features with critical issues unresolved. (like automatic late fees, and changing customers name in invoice if you accidentally have the wrong one in field). Cons CUSTOMER SERVICE!!!!!! Absolutely the worst! If you like to hire companies that will treat you like a human being this isnt it. We had to close our bank account after being hacked, and open another one for our protection. (According to the bank). I realized I had no number for housecall pro and could not call them. I could not update my account, resulting in loss of customers since they would not be able to pay by credit card since we couldnt easily manage connecting our new account. The lady who called was unbelieveably rude! when I told her that I lost customers because we couldnt bill them because of their system issues, she said "well thats your perception"....ummmm,,, no, reality. And she was obviously 20 with a righteous attitude who feels that she is above all else. Just disgusting attitude. It made me realize that I could not believe I have paid and supported this company who fails to properly train employees in customer service. Review Source Response from Housecall Pro August 23, 2022 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Similar Products Featured ## Related categories [Maid Service](https://www.capterra.com/maid-service-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.