--- title: "Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Housecall Pro the right Pool Service solution for you? Explore 2745 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140363/HouseCall-Pro/reviews/" page_type: "reviews" language: "en" --- Housecall Pro 4.7 (2745) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 2nd, 2026 # Reviews of Housecall Pro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient.“ April 10, 2026 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Even worse, there’s no batch download option for the images stored in the system, which means I now have to manually download each image and use third-party tools to reassemble my own PDF before sending it.“ May 7, 2025 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall, it’s a dependable system that supports business operations well, with some room for improvement in stability and flexibility.“ April 10, 2026 Kristen L OwnerExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “Their customer support reps say I was removed in January 2026, yet I continue to receive calls in April 2026. When I called this out, they stopped answering my inquiries.“ April 14, 2026 BB Benjamin B OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “There are many features which I love, however, solid features and a deteriorating layout result in a poor product. “ July 8, 2026 DC Damian C OwnerMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: Less than 6 months. “Never received my 100$ amazon gift card . And now after processing over 5000$ via service call sales .“ June 4, 2026 DC Damian C OwnerMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: Less than 6 months. “I like that it the UI is smooth on a tablet or phone but absolutely a mess on a computer .“ June 4, 2026 ML MURTAZA L GENERAL MANAGERConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “These issues can sometimes slow down workflow and require extra time to correct.“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 2745 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeff R. Owner Consumer Services Used the software for: 6-12 months ### "HouseCall Pro has been amazing!" August 9, 2018 5.0 Can't complain. Great program Pros Organized, Easy, Ever Improving. Would definitely recommend Cons Not great in areas with low signal. Cell signal or wi-fi needed to operate out in the field Review Source SP Sheri P. Owner Construction Used the software for: 1-2 years ### "We love HCP" March 1, 2025 5.0 Extremely helpful to our business and the customer service is incredible Pros The ease of use and options and endless new items! Cons I love it all! There’s really no cons to the program! Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) More options and more availability and new features! Review Source RA Rozie A. Business Manager Construction Used the software for: 2+ years ### "Good Basic System" October 13, 2025 3.0 Housecall pro is a really good,simple software to use. If you want to really focus on data and bring your company to the next level you would do better on a more advanced system. Pros Housecall pro is very simple to use. Not much training is needed when you want to teach someone how to use the system. Easy scheduling, quick to access customer data base and reports are easy to pull. Cons The reporting features are not the greatest.It is very easy to pull reports however getting the data you actually want can be a task. You have to export excel files and do a lot of sorting and filtering to really get the data you want. Review Source BL Brooks L. Customer service support Consumer Services Used the software for: 1-2 years ### "Housecall Pro is top of the line!" June 3, 2026 5.0 It’s an all-in-one app that helps service businesses run their day-to-day operations—from booking jobs to getting paid. Pros Housecall Pro has excellent security and customer support. It is so easy to do invoicing and to schedule payments. No bugs and issues which makes this software value for money! Cons There are no cons about Housecall Pro. This software helps to keep my life and my billing in order. Highly recommend. Switched from [Instant Housecall](https://www.capterra.com/p/93546/Instant-Housecall/) Housecall pro is better value for money. Review Source HL Hunter L. General manager Construction Used the software for: Less than 6 months ### "Serviced based software" February 18, 2025 4.0 Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.It doesn't suit mines but it's a great product for people who are service based only. Pros Its focus on service and it communicating with cuatomers thru sms Cons Its lack of managment outside service calls and its lack of growth and api intergrations. Switched from [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Better flexibility of product. Needed tax features and ease of use Review Source ML MURTAZA L. GENERAL MANAGER Construction Used the software for: Less than 6 months ### "“Efficient Scheduling and Invoicing with Room for Improvement”" April 10, 2026 4.0 My overall experience with Housecall Pro has been positive. It provides a solid all-in-one solution for managing scheduling, invoicing, and payments, which helps streamline operations and reduce administrative workload. The platform is generally easy to use and effective for day-to-day job management. However, there are occasional bugs and some limitations in customization and reporting, which can impact efficiency at times. Customer support is helpful, though response times can vary. Overall, it’s a dependable system that supports business operations well, with some room for improvement in stability and flexibility. Pros What I liked most about Housecall Pro is how seamlessly it handles scheduling, invoicing, and payments all in one place. The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient. From a value for money standpoint, it significantly reduces admin work by automating invoices and payment collection. The payments and invoicing system is especially strong—customers can pay quickly, which helps improve cash flow and reduces follow-ups. The customer support has been reliable and helpful whenever needed, and overall the platform feels secure when handling sensitive customer and payment data. While there are occasional minor bugs, they don’t take away from the overall experience. Overall, it’s a powerful and reliable tool that has made managing operations much more efficient. Cons One of the main drawbacks of Housecall Pro is the occasional system lag and bugs, especially when managing multiple jobs or making updates in real time. These issues can sometimes slow down workflow and require extra time to correct. Another area for improvement is customer support response time, which can vary depending on the complexity of the issue. While support is generally helpful, faster turnaround would improve the overall experience. Additionally, some features—particularly around reporting and customization—feel somewhat limited and could be more flexible to better suit different business needs. Review Source HM Hardik M. design Design Used the software for: I used a free trial ### "Efficient and Reliable App for Service Professionals" September 2, 2025 5.0 Housecall Pro has significantly streamlined our operations. From scheduling jobs to sending invoices, the app has been a lifesaver for our team. It's simple to use, reliable, and saves us time every day. Pros The interface is easy to use, allowing service providers to manage schedules and customer info efficiently. Cons Some users mention that the pricing can be a bit high for smaller businesses, though the value may justify the cost. Review Source DM Devin M. Owner Construction Used the software for: 6-12 months ### "Malott acres!" December 25, 2025 5.0 This has been the most streamlined version of software I’ve tried and is truly so simple. I think any age could learn to use it so fast! Pros Decently priced and you get a lot of options for what you pay! Customer service is spot on! Never had to wait more than a few mins. Very few system issues or failure due to bugs and coding issues! Easy to schedule clients and get invoice and payments done! The time it takes to process payments is so important for me as a small brand they offer same day payment transfers. Offers multiple different security features for log in and more! Cons How much you pay additionally for extra functionality for like price books, crm software, camera usage for photos of job sites. Review Source Kristen L. Owner Executive Office Used the software for: I used a free trial ### "Aggressive sales tactics and disjointed operations that create an awful client experience--I would not recommend doing business with them. " April 14, 2026 1.0 Their sales tactics are aggressive, and their company is so disconnected that customer support can't give you factual information about why the sales team is still reaching out despite numerous requests not to be contacted. Pros I have never used the platform. I set up a demo to try it out for a client two years ago and never completed the demo because we found another platform. I'm writing this review because they refuse to stop contacting me despite numerous requests and their "confirmation" that my email has been removed from their database. Cons Their sales tactics are aggressive, and they're unwilling to remove me from their sales database despite numerous requests. Their customer support reps say I was removed in January 2026, yet I continue to receive calls in April 2026. When I called this out, they stopped answering my inquiries. Review Source Isaiah W. Owner Automotive Used the software for: Less than 6 months ### "Not trustworthy - They won’t give you a Gift Card for hearing them out!!!!" August 15, 2025 2.0 Definitely not trustworthy and I have worked with HouseCall Pro two times. If they promise you anything, you should wait until they fulfill their promise. Pros Housecall Pro is consistent when it comes to reaching out to you for purchasing the latest product, however they are non reachable when you have an issue Cons I was promised a $100 Gift card for attending a Zoom call and not only held up my end but purchased a plan for the second time. I have yet to receive a gift card and I have been told by every department someone will reach out to me this week - That was 2 months ago! Review Source JB Jessica B. Office Manager Construction Used the software for: I used a free trial ### "Great for businesses just getting started. " March 14, 2025 4.0 It is a good system if you are just starting your business. Pros It is customized to the service industries. The app is great. Cons The cost is high and all reviews say that support is not helpful after signing up. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap kept glitching. It kept making errors that were not our fault. Review Source DG Dylan G. Plumber Utilities Used the software for: 1-2 years ### "Great tool for the trades" December 19, 2024 4.0 Overall my experience with Housecall pro was very positive, it helped maintain efficiency in the company I worked for at the time and it was a great tool to utilize. Pros It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use! Cons It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I moved states and changed companies that used the software Review Source RK Rolies K. Manager Hospitality Used the software for: Less than 6 months ### "Decent program " November 5, 2024 3.0 Good program, but too pricey for what they offer Pros The ease of scheduling in the program and the ability to customize Cons Pricing wise it is too Much for our company Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro We actually ended up going with jobber over housecall, as jobber had a more streamlined process starting with requests all the way to invoicing Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Because we were looking for a program easier to navigate with more Options, and a more streamlined way in the business Review Source LS Lovely S. Office Administrator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Lovely's review" April 10, 2025 5.0 Housecall pro is easy to use, very efficient and runs fast. Pros Seeing unpaid invoices outlined in red. Easy scheduling. Loved the private notes section. Cons Unable to drag calls on the schedule shorter without rescheduling the call. Review Source AR Alexis R. Plumber Construction Used the software for: 2+ years ### "Great field app " February 3, 2025 4.0 Customer service was always great and helpful. Pros Housecall pro was very user friendly and had many convenient features. Cons Didn’t always sync properly with Quickbooks. Review Source RS Rondell S. CEO Arts and Crafts Used the software for: 6-12 months ### "Rondell steele" November 10, 2024 5.0 Great they helped me along the whole way Pros The payment process was great I was able to make good Money Cons Nothing to not like everything was clear cut and they even call to help you Review Source DG Daniel G. Owner Construction Used the software for: Less than 6 months ### "False Advertising" October 22, 2024 1.0 I am quite sure I said it all above but I hope to provide lots of advertising for Housecall Pro going forward! Pros They have good sales people who do not know the limitations of what they are selling. Cons They did not perform and waisted a lot of our time trying to make it work with our needs and did not offer to refund our money when they could not perform as they claimed they could during the sale!! Review Source DR Dave R. Manager Construction Used the software for: 6-12 months ### "Housecall Pro is the best for service contractors" March 4, 2024 5.0 Pros The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA. Cons The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) Thryv's invoicing options were very limited. Review Source CM Chris M. Owner Consumer Services Used the software for: 6-12 months ### "Missing Key Features. Look Elsewhere." January 28, 2020 2.0 Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options. This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did). My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software. Pros The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy. Cons The invoicing features (or lack thereof) are infuriating! 1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME! 2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc. 3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast. 4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection. 5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts. Review Source JR Jeff R. Owner Environmental Services Used the software for: 6-12 months ### "Pretty Good " February 16, 2022 4.0 It's be a positive change to our business. Overall there are some major shortcomings but some of them have been addressed through software updates and we've learned to live with others. There is a lot of "fluff" that would be cool if it worked but as it is it just gets in the way, it should really be removed until it can be implemented into the program properly. Pros Review generation Invoice easy to generate Estimates easy to generate Cons I'm sorry, I'm running out of time to complete this. I could type for an hour at least in this space, PLEASE feel free to call me directly and we can discuss my recommendations \[Sensitive Content \] Reason for choosing Housecall Pro It seemed to be set up in a simplistic fashion that served the majority of our needs. Review Source Response from Housecall Pro May 11, 2022 Hi Jeff, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. SS Shelley S. Office manager Construction Used the software for: 6-12 months ### "House Call Pro - is a Dispatching Pro" May 27, 2022 4.0 Overall this is a good program. Pros The dispatch capability is great. As a company using House Call Pro and as customer of another trade that used House Call Pro, I definitely found the text notifications an asset. Cons For overall job management, we needed a CRM that had a budget for job costs, commissions as well as communicate with some of our other software. This is a good software and we were excited about it but it ultimately didn't fit all that we needed and let us having to duplicate information between two programs. Reason for choosing Housecall Pro We no longer use this software but I still liked it. It is great for dispatching, job tracking for the client and communication with the client. The invoicing worked well as would be expected. If we could harness the dispatching capability of House Call Pro with our current CRM we would have a perfect system. Review Source Response from Housecall Pro June 1, 2022 Hi Shelley, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. JP Joe P. Owner Construction Used the software for: Less than 6 months ### "Housecall Pro is the last software you'll need" August 30, 2022 5.0 Overall, it's very easy to use and offers more features than any competitors. Pros Our technicians are able to clearly see where they need to go and get information about the job before they even arrive. We are also able to convey things from dispatch that empower the technicians before they even get in the homeowner's driveway. The ease of invoicing and creating a price book has increased our profitability. We have found customers are paying much quicker when we send the invoices out immediately upon job completion. Cons There aren't many cons. I do wish there was a better integration for service agreements. Industry standard agreements are annual and offer a discount on services for the duration of the service year. If there was a way to have that all integrated and automated it would be nice. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Review Source Response from Housecall Pro October 3, 2022 Hi Joe, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team TL Trey L. Operations manager Construction Used the software for: 2+ years ### "Good for small, mostly residential HVAC" November 28, 2022 3.0 This product has served us well but we are growing and I fear we will outgrow it sooner than we wanted to. I also feel that the customer service has fallen off dramatically since we started using HCP. Pros When onboarding a new employee this system is very easy to figure out both in the field and the office. Cons I like to see a clean schedule. It's tough to have someone run to give another tech a hand without throwing the look of the calendar off. They have changed the appearance too many times, it seems like they are always changing it but not focusing on the changes that would help HVAC the most. Review Source Response from Housecall Pro January 5, 2023 Hi Trey, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. CT Charlene T. Managing Member Construction Used the software for: 1-2 years ### "Cordan's review" June 19, 2023 5.0 Overall the program is great for construction workers. It can use a few tweaks and I think this program could be perfect. Pros The constant flow of information from scheduling the customer to closing the job. Cons That my technicians try to attach pictures in the app and it is a hit or miss situation. Review Source Response from Housecall Pro June 26, 2023 Thanks for the review! Happy to see you are enjoying it and its helping your business! We did recently update the photo function which allows for the photos to upload in the background while doing other work on the app. Make sure that all your techs are using the most recent version of the app and have a valid wifi/data connection. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! VR Verified Reviewer Director Construction Used the software for: Less than 6 months ### "Great app but incomplete" January 22, 2023 2.0 I really want to like the app as it is quite smooth genrally speaking, however a lot of basic features are missing and there has been a lot of growing pain issues like price breakdown being off for a while, or the first day using it their servers had issues and I was unable to complete an invoice etc. Pros I enjoy how smooth the app is to use genrally-for tier pricing this app is almost exclusively designed for that feature.-billing and pricing can be quite convenient-app has some professional features. Cons \-the app promised a tap reader option and lower cc rates, that was false advertising outside of us-the app is very incomplete, for example there's no way to have estimates display a time limit like good for 30 days etc.-there is also no way to enter a job description on a job by job basis which is a bit frustrating, only way to do it is modify service descriptions everytime.-the picture message feature sounded cool when I signed up however I quickly learned it only works on imessage which is really poor design, service titan worked on anything.-it has been quiet difficult to express certain terms for certain situations because setup is a blanket thing so if you offered similar services that will work but if your offering multiple trades it will be clunky. Reason for choosing Housecall Pro Features promised that weren't delivered on Review Source Response from Housecall Pro February 1, 2023 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.