# Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Housecall Pro the right Electrical Contractor solution for you? Explore 2742 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews/ --- Housecall Pro 4.7 (2742) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Housecall Pro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Intuitive and accessible interface 96% positive reviews out of 523 Most reviewers describe ease of use as enabling quick onboarding, smooth daily tasks, and minimal training requirements. Cumbersome and inflexible invoicing 37% negative reviews out of 229 Some reviewers find invoicing time-consuming, difficult to customize, and lacking batch processing or integration reliability. Dave R. Manager, 2 - 10 employees. "The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders." Facilitates scalable business growth 94% positive reviews out of 202 Most reviewers report business growth tools automate processes, support client management, and free time for expansion efforts. Jammi D. owner, 2 - 10 employees. "overall i think housecall pro is great for small business owners as im always looking for ways decease the customer management workload which would give me more time on expanding the business" Frequent bugs disrupt workflow 61% negative reviews out of 195 Most reviewers indicate recurring bugs, glitches, and slow fixes disrupt business processes and require time-consuming workarounds. MURTAZA L. GENERAL MANAGER, 11 - 50 employees. "These issues can sometimes slow down workflow and require extra time to correct." Comprehensive business organization tools 100% positive reviews out of 79 Most reviewers indicate organization features streamline workflows, centralize information, and reduce paperwork for efficient operations. Patrick Z. Owner Operator, 1 employee. "Everything is very user friendly after a little bit of practice and it really helps keeps all my clients data organized." Limited and unreliable email features 43% negative reviews out of 114 Some reviewers report email communication lacks customization, tracking, and notification capabilities, causing confusion and inefficiency. ## Showing most helpful reviews Showing 1-25 of 2742 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeff R. Owner Consumer Services Used the software for: 6-12 months ### "HouseCall Pro has been amazing!" August 9, 2018 5.0 Can't complain. Great program Pros Organized, Easy, Ever Improving. Would definitely recommend Cons Not great in areas with low signal. Cell signal or wi-fi needed to operate out in the field Review Source HL Hunter L. General manager Construction Used the software for: Less than 6 months ### "Serviced based software" February 18, 2025 4.0 Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.It doesn't suit mines but it's a great product for people who are service based only. Pros Its focus on service and it communicating with cuatomers thru sms Cons Its lack of managment outside service calls and its lack of growth and api intergrations. Switched from [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Better flexibility of product. Needed tax features and ease of use Review Source RA Rozie A. Business Manager Construction Used the software for: 2+ years ### "Good Basic System" October 13, 2025 3.0 Housecall pro is a really good,simple software to use. If you want to really focus on data and bring your company to the next level you would do better on a more advanced system. Pros Housecall pro is very simple to use. Not much training is needed when you want to teach someone how to use the system. Easy scheduling, quick to access customer data base and reports are easy to pull. Cons The reporting features are not the greatest.It is very easy to pull reports however getting the data you actually want can be a task. You have to export excel files and do a lot of sorting and filtering to really get the data you want. Review Source ML MURTAZA L. GENERAL MANAGER Construction Used the software for: Less than 6 months ### "“Efficient Scheduling and Invoicing with Room for Improvement”" April 10, 2026 4.0 My overall experience with Housecall Pro has been positive. It provides a solid all-in-one solution for managing scheduling, invoicing, and payments, which helps streamline operations and reduce administrative workload. The platform is generally easy to use and effective for day-to-day job management. However, there are occasional bugs and some limitations in customization and reporting, which can impact efficiency at times. Customer support is helpful, though response times can vary. Overall, it’s a dependable system that supports business operations well, with some room for improvement in stability and flexibility. Pros What I liked most about Housecall Pro is how seamlessly it handles scheduling, invoicing, and payments all in one place. The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient. From a value for money standpoint, it significantly reduces admin work by automating invoices and payment collection. The payments and invoicing system is especially strong—customers can pay quickly, which helps improve cash flow and reduces follow-ups. The customer support has been reliable and helpful whenever needed, and overall the platform feels secure when handling sensitive customer and payment data. While there are occasional minor bugs, they don’t take away from the overall experience. Overall, it’s a powerful and reliable tool that has made managing operations much more efficient. Cons One of the main drawbacks of Housecall Pro is the occasional system lag and bugs, especially when managing multiple jobs or making updates in real time. These issues can sometimes slow down workflow and require extra time to correct. Another area for improvement is customer support response time, which can vary depending on the complexity of the issue. While support is generally helpful, faster turnaround would improve the overall experience. Additionally, some features—particularly around reporting and customization—feel somewhat limited and could be more flexible to better suit different business needs. Review Source SP Sheri P. Owner Construction Used the software for: 1-2 years ### "We love HCP" March 1, 2025 5.0 Extremely helpful to our business and the customer service is incredible Pros The ease of use and options and endless new items! Cons I love it all! There’s really no cons to the program! Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) More options and more availability and new features! Review Source BB Blake B. owner Real Estate Used the software for: 2+ years ### "Great for owner operators" December 26, 2024 5.0 good experience at the level my business was at during the current time. Pros It was very customer friendly. It made us look professional. Cons It was not specifically good helping us quote moves and didn't have furniture listed. On the dumpster rental side, it didn't allow for inventory to be checked in and out by the driver. Alternatives considered [Dumpster Rental Systems](https://www.capterra.com/p/10017669/Dumpster-Rental-Systems/)[SmartMoving](https://www.capterra.com/p/180048/SmartMoving-Software/) Reason for choosing Housecall Pro I ended up having to switch to these products. Review Source DM Devin M. Owner Construction Used the software for: 6-12 months ### "Malott acres!" December 25, 2025 5.0 This has been the most streamlined version of software I’ve tried and is truly so simple. I think any age could learn to use it so fast! Pros Decently priced and you get a lot of options for what you pay! Customer service is spot on! Never had to wait more than a few mins. Very few system issues or failure due to bugs and coding issues! Easy to schedule clients and get invoice and payments done! The time it takes to process payments is so important for me as a small brand they offer same day payment transfers. Offers multiple different security features for log in and more! Cons How much you pay additionally for extra functionality for like price books, crm software, camera usage for photos of job sites. Review Source HJ Heather J. Owner Consumer Services Used the software for: 2+ years ### "After over 4 years, I grew more and more disappointed. " October 2, 2025 4.0 Was happy for the first few years, then as they grew, they cared less about their tenured customers. Pros The interface was very user-friendly. It had a lot of the features we originally wanted and was easy to use. Cons Not customizable enough for our business. Customer service got worse and worse. They began to take away or charge more for the features we were used to having. Review Source Kristen L. Owner Executive Office Used the software for: I used a free trial ### "Aggressive sales tactics and disjointed operations that create an awful client experience--I would not recommend doing business with them. " April 14, 2026 1.0 Their sales tactics are aggressive, and their company is so disconnected that customer support can't give you factual information about why the sales team is still reaching out despite numerous requests not to be contacted. Pros I have never used the platform. I set up a demo to try it out for a client two years ago and never completed the demo because we found another platform. I'm writing this review because they refuse to stop contacting me despite numerous requests and their "confirmation" that my email has been removed from their database. Cons Their sales tactics are aggressive, and they're unwilling to remove me from their sales database despite numerous requests. Their customer support reps say I was removed in January 2026, yet I continue to receive calls in April 2026. When I called this out, they stopped answering my inquiries. Review Source MM Mauricio M. Owner Automotive Used the software for: Less than 6 months ### "Did not work for us " October 6, 2025 5.0 It was good. Customer service was a bit of a hassle to get in contact with someone trying to cancel my sub Pros I liked how we can send customers messages. And how we can charge customers the deposit and payments through the invoicing option Cons Their prices are a little bit to high compared to other softwares and they charge for every extra thing on top of that Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro Had more things that we needed at the time Review Source JB Jessica B. Office Manager Construction Used the software for: I used a free trial ### "Great for businesses just getting started. " March 14, 2025 4.0 It is a good system if you are just starting your business. Pros It is customized to the service industries. The app is great. Cons The cost is high and all reviews say that support is not helpful after signing up. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap kept glitching. It kept making errors that were not our fault. Review Source CS Christina S. Office Manager/ Accounting Construction Used the software for: 1-2 years ### "Common Sense Approach to Managing your Clients and Employees!" August 20, 2019 5.0 Sometimes, using multiple software applications, to try and get one job done can be frustrating. Not so with HouseCall Pro. The customer service over chat is so quick and easy, as well as the "tips and troubleshooting" search -- any problems I am having are usually "self-generated." LOL! Pros This has got to be the easiest "learning curve" I have ever experienced. Coming from a completely different industry, to manage the office here was a bit daunting. BUT - HouseCall Pro made it much easier. a) Customers: Easy to set up customers in system, note their special preferences, create "tags" to track for where they heard about us, and contact them via emails or texts. Each account has the Zillow pic and profile of each of our customers - providing a wealth of information to us before we even arrive to service their home. b) Employees: Love the "personal touch" of adding the photos of our team - Our customers can see who is arriving - and - with the notification system, they know when they will be there. TimeTracker makes payroll a snap, and allows employees the flexibility to check in and out while out in the field thru the app - not tied to a punch clock or computer in the office. c) Scheduling: Easy to use, nice 'color-coding' features for each employee, with options to notify your customer of changes or not. Quickly able to schedule on the fly, thru the phone app. Can look day, week or month with a quick tab change. d) Invoicing: LOVE it --- the team can enter in all their details, which would normally have to be transcribed from paper notes, on the Work Orders thru the phone app. Nice presentation to the customers, with immediate email invoice available, the minute the job is done and paid for. AND it flows to QuickBooks! Cons Creating "work arounds" for creating multiple sub-accounts for a main client. Sometimes, there needs to be a three layer deep ability to categorize a customer. Example: Parent Company (Main Customer), which has multiple condominium complexes (Sub Accounts of Main Customer)- each one having its own name/ billing account, and then, the need to create sub accounts for each Condo Complex (a Sub Sub Account) - for each individual Unit (for service address) Reason for choosing Housecall Pro Another local plumbing outfit recommended we try HouseCall. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed to have a more integrated scheduling and invoicing system. Desired software which integrated ability to accept payments (get rid of our Square), and integrated with QB Online for accounting purposes. Review Source AM Andy M. President Construction Used the software for: Less than 6 months ### "Saves time and Money" July 31, 2022 5.0 Great customer service and functionality Pros Housecall Pro has been a great addition to our company. We've used several different options in the past and never been satisfied until now. This software has saved us countless hours and made us a more profitable company. Great support Cons There are a few minor hiccups, but they can be easily worked around until the software team makes adjustments to eliminate them. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Housecall Pro Functionality, presentation and price Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Inefficiency and loss of customers due to scheduling issues. Review Source Response from Housecall Pro August 12, 2022 Hi Andy M, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team VR Vicki R. CSR and dispatch Construction Used the software for: 2+ years ### "Good software" December 6, 2024 4.0 It's been good. Need better support. When they don't have an answer or the problem or issue has not been addressed, they promise to bring it to the attention of .... Pros Able to enter important information to help office and field techs alike Cons Time sheets, needs more choices. PTO, breaks etc While it allows for property profile information and attaching that information to an Job, that information does not appear on invoice Review Source sG shauna G. packager Health, Wellness and Fitness Used the software for: 1-2 years ### "always helpful" January 25, 2025 4.0 Overall I am pleased but hope they continue to fix bugs as they occur Pros I like how easy it is to get customer service rep. Cons I don't like that I cannot make changes. Review Source MH Monique H. Owner Public Relations and Communications Used the software for: 6-12 months ### "Racks review " November 8, 2024 5.0 Great people , great system, who actually fulfill their promises ! Pros Easy access the ability to sign people up into later payments for your business Cons I love everything about house call pro especially the owners GREAT people ! Review Source TC Tiffany C. Owner Utilities Used the software for: 1-2 years ### "Would Recommend" September 27, 2024 5.0 Excellent, I would recommend this product. It's changed my small business. Pros The billing systems makes it easy to see who has paid and who is past due. Cons The don't like the credit card fees to accept payments Review Source MC Matt C. GM Facilities Services Used the software for: 6-12 months ### "Housecall Pro is a winner" October 7, 2024 5.0 Overall this product has given us a super positive experience. Works well with Quickbooks and they have been very easy to work with when we have suggested changes. Pros Feel like this product was designed just for us. Cons A little challenging to implement at first. Review Source bK bridgette K. owner Retail Used the software for: 6-12 months ### "Housecall Pro is the way to go" September 25, 2024 4.0 Pros It took less than thirty minutes to incorporate the software with my business. The software has many resourceful features for my business. Invoicing is a breeze and customers can pay directly from the link sent to their email. Cons Integration was easy and I did not run into any problems with this software. Review Source BM Baltazar M. Web side Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Bad services" August 14, 2024 1.0 The worst company that does not value its clients. When you hire this company to make a website, they never do it the way they want it. After 2 months, the website was never made. They were always staggering with the managers. It is never true. They are never there on the appointments they schedule. They leave you waiting and they don't even have the kindness to call. Oh, excuse me. You have to beg them to help you. It is the worst and most terrible company there Pros I didn't like anything, it's a terrible company Cons has the worst customer service the worst staff i have ever seen they are never there to help their customers Review Source SW Scott W. Owner/Operator Consumer Services Used the software for: 1-2 years ### "Pro user" May 6, 2020 4.0 Before joining house call Pro I had just purchased 500 invoices for over $100 and I've only used since then maybe 12:00 house call Pro makes it easier with invoicing scheduling the pricing when booking job is very difficult because your categories are too long so when you look at the price list on your phone for example it's almost impossible to find what you're looking for I really believe this is your number one problem on your house call Pro at if you could fix this as well as the Rolodex problem for example when a customer calls in it shows house call Pro customer but then you look them up on the Rolodex and hit the search hourglass they do not come up so what's the use even having it I have gotten lucky before was able to do it by scrolling down a little bit but it's just doesn't make sense I would spend a little money and get some programmers and fix both of those problems it's very important that you abbreviate carpet is CPT uppercase C or all uppercase and in clean until there's more room to the right of that to put the title of what the item is in the price list I don't mean to jump around a little bit but I just got off work and I'm trying to wind down. Pros Scheduling jobs. But there are several problems with scheduling jobs that I mention later in this review please pay attention it could help your business a great deal I know from experience in the past dealing with other marketing companies such as Angie's List what they have done wrong the information provided here is priceless I have a degree in marketing please listen to what I have to say I think you all have great positive attitude and I really appreciate who you are but I really believe there's some issues that you need to fix at a low cost compared to the amount of money that house call Pro will lose in the future please consider everything in this review that I have to say and I promise you will be number one in this industry because already you show that you care by having the pros the people that really take this seriously go to your company meetings that is very intelligent but please read what I have to say here thank you! Cons I think this app needs some work for example existing customers is almost impossible to locate but you know they're in the Rolodex for one house called does have it right by showing that it's a previous customer but how do you look that person up in the Rolodex it's virtually impossible I get lucky every now and then but I've given up. The other problem is I paid $50 for a credit cards swiping product but it doesn't work and I don't quite get the text messages but if house call Pro had a live person I could figure out a lot more but it doesn't seem to exist I was at one time in contact with an \[SENSITIVE CONTENT HIDDEN\] and then they drop the ball I have nobody to talk to and another thing is when you do talk to people you should make it to where you are automatically emailed for a customer a representative review so then your representatives do a better job and try their best for example Angie's List represented always had a chip on their shoulders even though they were review company they never reviewed themselves I've watched them go from nine hundred million dollars almost a billion dollars down to five hundred million dollars and sold out with a Icee at 550 million dollars all because nobody would listen to their business partner Scott Watkins. I have a lot of entrepreneurial ideas and place I am soon retiring from carpet cleaning and I will be a multi-millionaire it would be in the best of of interest of house call Pro to listen to my advice I have a degree in marketing. Review Source AH Anders H. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent software for contractors and labor professionals" May 24, 2022 5.0 Using housecall pro has been great so far, their support team has been very responsive. Pros Housecall Pro has made it much easier to manage my junk removal company. I can track the crew's progress throughout the day, make changes to customer bookings from my computer which my crew then sees on their phones, and the crew can communicate directly with customers through the app. It also handles professional invoicing and payments. It's made everything much easier, and the number of Google reviews we've gathered has skyrocketed due to their automatic customer close-out messages. Cons I don't like their direct online booking interface, if the customer were to use it, I find it confusing and not intuitive. We use a simpler very clear booking interface, then manually migrate those appointments into housecall pro. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing Housecall Pro Price to value Review Source Response from Housecall Pro June 1, 2022 Hi Anders, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team RS Rachel S. Operations Manager Environmental Services Used the software for: 6-12 months ### "Effective software for service providers " November 14, 2022 4.0 Our experience right from the start with Housecall Pro was great, from the walk through that we had with a member of the software team, and the ease of setup and integration within our existing business systems. We loved the dispatching and scheduling features. Pros Housecall Pro was a great help to our business. It helped systemize and digitize our service based business. It allowed us to dispatch our team members seamlessly, schedule our services and work them into our calendar easily. We were able to keep our customers organized and keep up on our billing and invoicing. The software was easy to learn and use and mobile friendly which meant our whole crew could use it on the go. Cons There were a few features that were missing for us as a landscaping business and therefore we had to switch softwares. The pricing was also a factor that caused us to switch. Review Source Response from Housecall Pro January 5, 2023 Hi Rachel, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Stay away! Horrible experience. There are better alternatives. " July 14, 2022 3.0 The purchase was great....and that is where is ended. I implemented the software myself as the onboarding specialist that was assigned to me could not give me any direction whatsoever and every question I had needed to be escalated to someone else. That someone else doesn't exist as I waited an entire day to resolve issues that were critical to my business and they never tried to contact me back. In addition they waited until I had already processed over $6000 in CC payments before asking for my EIN number as well as my contractors license number only to tell me that "my account had been flagged and they would no longer process CC payments and that I would have to wait for 6 months to 'review the matter again." Put my business on complete standstill as I bought this software as a package. Manage my handyman business and process payments through their app and software. When I question their team about the issues with CC processing the response was: "you can take it or leave it. you can refund your customers and go to another cc processing company." Seriously? After I roll out their software this is the response I got. When I take to management the response was very similar. He used the excuse that this is another department and he has no control over the CC processing side of the business. So basically what I did was waste time and money with a program that they could not fulfill what they sold me on, and then proceed to tell me to "take it or leave it." Pros Features that are supposed to work with the software would be great if they actually worked. Cons Customer service with this company is awful. Employees have a "take it or leave it" attitude and they could care less about how their service is a poor reflection on them. Stay clear of this company! Reason for choosing Housecall Pro I thought they would provide all that I needed with a good customer experience. I read online reviews that were decent but unfortunately the negative reviews are spot on with my experience. Review Source Response from Housecall Pro July 26, 2022 Hi There, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. VR Verified Reviewer Director Construction Used the software for: Less than 6 months ### "Great app but incomplete" January 22, 2023 2.0 I really want to like the app as it is quite smooth genrally speaking, however a lot of basic features are missing and there has been a lot of growing pain issues like price breakdown being off for a while, or the first day using it their servers had issues and I was unable to complete an invoice etc. Pros I enjoy how smooth the app is to use genrally-for tier pricing this app is almost exclusively designed for that feature.-billing and pricing can be quite convenient-app has some professional features. Cons \-the app promised a tap reader option and lower cc rates, that was false advertising outside of us-the app is very incomplete, for example there's no way to have estimates display a time limit like good for 30 days etc.-there is also no way to enter a job description on a job by job basis which is a bit frustrating, only way to do it is modify service descriptions everytime.-the picture message feature sounded cool when I signed up however I quickly learned it only works on imessage which is really poor design, service titan worked on anything.-it has been quiet difficult to express certain terms for certain situations because setup is a blanket thing so if you offered similar services that will work but if your offering multiple trades it will be clunky. Reason for choosing Housecall Pro Features promised that weren't delivered on Review Source Response from Housecall Pro February 1, 2023 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.