--- title: "Page 2 | Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Housecall Pro the right Pool Service solution for you? Explore 2745 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140363/HouseCall-Pro/reviews/?page=2" page_type: "reviews" language: "en" --- Housecall Pro 4.7 (2745) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 2nd, 2026 # Page 2 - Reviews of Housecall Pro ## Showing most helpful reviews Showing 26-50 of 2745 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Julie J. Manager Construction Used the software for: 2+ years ### "Save yourself a headache and don't do it!" August 28, 2026 1.0 Awful. We average 20 hours a WEEK with support....and are getting nowhere. If it wasn't so overwhelming to relocate all our data, phone, etc., we would have left them a while ago. We are doing damage control daily. We have not had a working Voice line in 7 days and are told to wait for engineering to get to it. What are we even paying for??? Pros The interface is user friendly. They are friendly and have good intentions. The product is constantly expanding, however, the weaknesses are glossed over. The web version is good. Invoicing is fairly easy once you have the pricebook set up. Taking a payment is fairly straight forward. Cons The customer support is almost non-existent. Their phone system (Voice) has too many glitches, bugs, and malfunctions to list. The customer profiles keep everyone in one chat and you cannot text just the husband, landlord, tenant, etc. Anyone in the profile gets all the messages. The reporting is limited and does not line up with real numbers. There is way too much AI in their support. You need a "workaround" for every aspect of this software. The app version is very weak and missing important features. Pipeline is not included. Most "features" are an additional cost, which should be included in the standard pricing. Scheduling is not flexible nor is it easy to do. You cannot color customize the schedule or change the workflow. There is no inventory tracking. The have an excessive amount of pop ups that stop web based workflow dead in its tracks until you X out of them. Review Source BB Benjamin B. Owner Facilities Services Used the software for: 2+ years ### "Go Elsewhere" July 8, 2026 1.0 I have used HCP for 5-6 years. If you are looking for a platform for a service business, go elsewhere. Various aspects of the platform's layout are "updated" frequently and cause issues for my staff which in turn increases cost and impacts work flow. There are many features which I love, however, solid features and a deteriorating layout result in a poor product. 2 years ago this would be a 4 star review. Currently, 1 star is more than this platform deserves. Customer service is good for the usual bugs but they cannot do anything for platform updates Pros Robust features and great customer support. Currently challenged to find more that I like because of how increasingly difficult it is to locate said features with every layout "update". Cons Frequent updates to the layout which cause issues with work flow and increase the time it takes my staff to navigate this monstrosity. Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Housecall Pro Housecall Pro presented more features than comparative products Review Source DC Damian C. Owner Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "ABSOLUTELY THE WORST" June 4, 2026 1.0 Pros I like that it the UI is smooth on a tablet or phone but absolutely a mess on a computer . I like that when you try and get a deposit for anything over 1250$ they want your customer personal ID , there card number & my personal last 3 month bank statements . ABSOLUTELY LOVE IT Cons Absolutely the worst management app full of bloat wear That’s not even the worst of it Customer service ? They’ll answer but you want to be transferred to the department you need it’s not an option , supervisor ? Not an option . Been using Housecall pro for 5months . And I never received my 100$ credit to Angie’s list or thumbtack . Never received my 100$ amazon gift card . And now after processing over 5000$ via service call sales . As soon as I make a full installation sale . They withhold my entire down payment . So I am now unable to purchase the equipment needed . For an installation this Saturday . And there requesting not only my own personal information but also MY CUSTOMERS!! Photos of there ID photos of there credit card & SCREENSHOTS OF OUR CONVERSATION!!! Can you believe it ? Absolutely nuts I’ve called 3 times today 8am 430pm 6:00pm Every single time they have said they’ll have someone contact me and the 1st and 2nd time they both told me I would have my deposit by 5 today . And someone from payment processing would call to confirm . Neither has happend. Once everything is settled I will be canceling my Housecall pro account 350$ a month & it’s a complete joke of a service . Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro Based off my research it seemed like the better option . Sadly it is not Review Source ZG ZAch G. COO Construction Used the software for: 6-12 months ### "Housecall Pro A+" December 4, 2025 4.0 Really easy to get going, everything is in one place, and you can integrate almost any other software you're using with it. I use CompanyCam as well and having everything sync and create jobs automatically is clutch. Pros Customer support is really good. We had good training and I could always get a response if I had any questions. Being able to schedule and take payments all in one place is a huge asset for me as I don't have time to juggle multiple softwares in the field. Cons Housecall Pro is a little more expensive then some of the other softwares to get into. I used them with a different company, but have used another software for my own business. I like Housecall Pro more, it's just not quote in the budget right now. Alternatives considered [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro It's easier to use and it has a quick setup. Everything you need is in one place. Review Source HN Hallye N. OPERATIONS MANAGER Consumer Services Used the software for: 2+ years ### "Best Service Scheduling Software" July 30, 2025 5.0 It has turned our business around as far as billing and scheduling service. It has saved us money in the time we would put into reporting and tracking before it does most everything for us. Pros We love using HCP in our office it has streamlined so many processes for us. We use it for billing, scheduling and vehicle tracking as well as customer tracking. Their customer service is great and timely as well as being a good value for the cost. Cons Sometimes they implement new features without notice so there is a learning curve sometimes in finding where they moved buttons Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Housecall Pro The value and the features we needed, service titan was so much more and had many features we wouldnt use Review Source Response from Housecall Pro August 7, 2025 Hi Hallye, Thank you so much for the thoughtful review! We’re thrilled to hear that Housecall Pro has helped streamline your billing, scheduling, and customer tracking processes—and that it’s made a real impact on your business. It means a lot to us to know our platform is saving you time and providing strong value. We also appreciate your note about feature updates. Your feedback is valid, and we’re working on ways to improve visibility and communication around changes so you’re always in the loop. Thanks again for choosing Housecall Pro—we’re grateful to support your team! If you ever need anything, don’t hesitate to reach out to us at proadvocate@housecallpro.com. Nathan H. Owner Consumer Services Used the software for: 2+ years ### "Powerful contact management program. Full of features. " April 2, 2026 5.0 It was positive. The features were a requirement by another vendor that I was working for. They wanted online scheduling. Pros I started using Housecall Pro because I wanted online scheduling. This was a very important feature that worked effectively. Cons It has many features that are useful. It’s a full contact management software program with invoicing, scheduling and tracking clients. Review Source RW Robert W. Operations Manager Hospitality Used the software for: 1-2 years ### "A good choice for small businesses " June 10, 2025 4.0 It was a good software with lots of functionality but limited in growth and scalability with slow updates being rolled out Pros Simple scheduling options for team dispatch, invoice records and invoice quickbooks merging, great for capturing home data about clients Cons You cannot have custom schedules for individual staff based on their own availability. Cannot have holiday or Review Source Response from Housecall Pro August 7, 2025 Hi Robert, Thank you for taking the time to share your experience with Housecall Pro. We’re glad to hear you’ve found value in features like scheduling, invoicing, and client data tracking—it’s great to know those tools are working well for your team. We also appreciate your feedback on custom staff schedules and holiday availability. We understand the importance of flexibility as your business grows, and I’ve shared your comments with our Product Team. Continued scalability and faster updates are top priorities for us, and your input helps guide that progress. Thanks again for your honest review. If you have additional thoughts or would like support setting up current tools, feel free to reach out to us at proadvocate@housecallpro.com. We’re here to help! CD Cathleen D. Bookkeeper Accounting Used the software for: 1-2 years ### "HouseCall Pro" August 8, 2026 4.0 My experience with Housecall Pro is mostly positive. I would recommend training before implementing this tool for your business Pros I liked the reporting feature and the fact that you can use HouseCall Pro for all scheduling of clients Cons What I liked least is that the integration with Quickbooks glitches at times and you have to manually push the invoices to QBO. Review Source HJ Heather J. Owner Consumer Services Used the software for: 2+ years ### "After over 4 years, I grew more and more disappointed. " October 2, 2025 4.0 Was happy for the first few years, then as they grew, they cared less about their tenured customers. Pros The interface was very user-friendly. It had a lot of the features we originally wanted and was easy to use. Cons Not customizable enough for our business. Customer service got worse and worse. They began to take away or charge more for the features we were used to having. Review Source HV Hudson V. Project manager Construction Used the software for: Less than 6 months ### "Not satisfying " July 7, 2025 3.0 No fun at all. A bit complicated during the set up. The options and descriptions were not helpful. Pros Hard to say, it was not very friendly to me... I had a hard time adapting to the system. I just did not like it Cons My setting up. the program offered at the time limited options and it was not a quick set up and go. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro Jobber was a bit more money when we began our company Review Source Response from Housecall Pro August 7, 2025 Hi Hudson, Thank you for taking the time to share your experience with us. We’re sorry to hear that getting started with the system felt frustrating and that the setup process didn’t meet your expectations. Your feedback about the limited options and unclear descriptions is incredibly valuable, and we’re always working to make onboarding simpler and more intuitive. If you're still with us at this time and open to it, we’d love the chance to support you further or hear more about the specific challenges you've faced. Feel free to reach out to us at proadvocate@housecallpro.com—we’re here to help. Thank you again for your honesty. VR Verified Reviewer Analyst Consumer Services Used the software for: I used a free trial ### "Keeps client information organized" September 8, 2026 4.0 Pros Housecall Pro makes it easy to keep customer information, appointments, and daily tasks organized. Having everything in one place saves time. Cons Some features take a little time to figure out. I would also like more flexibility when customizing certain workflows. Review Source AM Amber M. Office Manager Construction Used the software for: 1-2 years ### "Time Saver & Profit Maker" December 14, 2018 5.0 Pros Housecall pro saves us time & money on our overhead. For a minimal fee the program does so much! With the click of a button an estimate becomes an invoice, and with another click the invoice is sent to the customer. There is so little needed to do in order to close out a completed project. Housecall lists all the outstanding invoices and other valuable data all on one page "Dashboard". Although the program is very simple to use on your computer, tablet or phone, if you do have questions the support staff is so helpful. They have answered all of my questions in a way that was easy for me to understand & are always polite and professional . They are constantly improving housecall, so if you want to make any suggestions for improvements, they are all ears! Cons We are very pleased with the benefits of using housecall. Review Source BP Blaine P. General Manager Construction Used the software for: 2+ years ### "HouseCall Pro: When you need to take your office on the road" March 5, 2025 5.0 I have used HouseCall Pro in many jobs and it has always been very easy to use. Pros Ease of use for management as well as technicians Cons Easy to function on a mobile device and not lose any features. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Housecall Pro Personal Preference and investigation / research led me to Housecall Pro. I am not disappointed. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Must be up to speed on managing services and client history. Housecall Pro does that with ease! Review Source MM Mauricio M. Owner Automotive Used the software for: Less than 6 months ### "Did not work for us " October 6, 2025 5.0 It was good. Customer service was a bit of a hassle to get in contact with someone trying to cancel my sub Pros I liked how we can send customers messages. And how we can charge customers the deposit and payments through the invoicing option Cons Their prices are a little bit to high compared to other softwares and they charge for every extra thing on top of that Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro Had more things that we needed at the time Review Source MD MARIA D. Educação Government Relations Used the software for: 1-2 years ### "Transforme Seu Negócio com Housecall Pro , análise detalhada e diferenciada. " January 11, 2025 5.0 As experiências foram todas com feedback muito positivo, porque se configura outros aplicativos principalmente os relatórios otimizando os serviços rápido prático e eficiente. Pros Olá , Sou a Maria , professora, o Housecall pro , é uma ferramenta excepcional, facilita a organização e o agendamento dos serviços prestados envia notificações juntamente com atualizações. Sobre serviços e insiths e desempenho. E lucratividade 100%. Cons Na verdade o que menos gostei foi a dependência de uma internet bastante instável. Switched from [Jobber AR Software](https://www.capterra.com/p/199198/Jobber-AR-Software/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Mas eficiência , na entrega e no resultado Review Source SP Sheri P. Owner Construction Used the software for: 1-2 years ### "We love HCP" March 1, 2025 5.0 Extremely helpful to our business and the customer service is incredible Pros The ease of use and options and endless new items! Cons I love it all! There’s really no cons to the program! Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) More options and more availability and new features! Review Source HL Hunter L. General manager Construction Used the software for: Less than 6 months ### "Serviced based software" February 18, 2025 4.0 Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.It doesn't suit mines but it's a great product for people who are service based only. Pros Its focus on service and it communicating with cuatomers thru sms Cons Its lack of managment outside service calls and its lack of growth and api intergrations. Switched from [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Better flexibility of product. Needed tax features and ease of use Review Source KB Kaitlyn B. Administrative Assistant Facilities Services Used the software for: Less than 6 months ### "Overall, quality product " June 24, 2025 5.0 Pros I really enjoyed the all in one approach of this software. I was able to manage scheduling, payments and other features very easily. Cons I would love to have the ability to customize some of the templates available in the software. Also, the speed of the software is very hit or miss. Review Source Response from Housecall Pro August 7, 2025 Hi Kaitlyn, Thank you for the 5-star review! We’re so glad to hear that you’ve enjoyed the all-in-one approach and found it easy to manage scheduling, payments, and other key features with Housecall Pro. We appreciate your feedback about template customization and software speed. Those are great insights, and I’ve shared them with our Product Team as we continue to improve the platform experience. Thanks again for your support! If you ever need assistance or have more feedback to share, feel free to reach out at proadvocate@housecallpro.com. KP Kayla P. Estimator Building Materials Used the software for: 1-2 years ### "Great program" March 6, 2025 5.0 I love how easy it is to create estimates in the field Pros It is easy to build estimates, communicate with full transparency with the team and customer Cons I don't really have any complaints with this software Review Source RP Rose P. Owner Construction Used the software for: 2+ years ### "Housecall Pro - HVAC Company Review" December 6, 2024 5.0 Overall, I love the software. It is constantly being upgraded, which is why we've stuck with it even when we felt there were other options better suited for our needs. This has proven to be a great move for us because they have added features that have greatly improved the software over the years. Pros Very user friendly, encompasses a lot of different tools into one platform and consistently adding more features to it at least quarterly. It is also very affordable compared to other similar software options. Cons Sometimes it would be nice to customize it a little more for our needs. Also, would like a better routing option (it is currently being built up better). Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Housecall Pro Mostly cost. HCP is better priced, although FieldEdge and Service Titan does have more features. We just don't see ourselves being able to utilize all the features available. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I needed something more advanced and more catered to our industry. Review Source EF Ethan F. HVAC technician Construction Used the software for: 1-2 years ### "my experience with house call pro" February 10, 2025 5.0 I use it for work everyday and it overall is a good experience. Helps the company keep tabs on how many hrs are worked at a house. Pros Clocking into jobs and keeping track of hours has never been easier! Cons There are occasional bugs while pausing time at a lot Review Source AR Alexis R. Plumber Construction Used the software for: 2+ years ### "Great field app " February 3, 2025 4.0 Customer service was always great and helpful. Pros Housecall pro was very user friendly and had many convenient features. Cons Didn’t always sync properly with Quickbooks. Review Source VR Vicki R. CSR and dispatch Construction Used the software for: 2+ years ### "Good software" December 6, 2024 4.0 It's been good. Need better support. When they don't have an answer or the problem or issue has not been addressed, they promise to bring it to the attention of .... Pros Able to enter important information to help office and field techs alike Cons Time sheets, needs more choices. PTO, breaks etc While it allows for property profile information and attaching that information to an Job, that information does not appear on invoice Review Source DG Dylan G. Plumber Utilities Used the software for: 1-2 years ### "Great tool for the trades" December 19, 2024 4.0 Overall my experience with Housecall pro was very positive, it helped maintain efficiency in the company I worked for at the time and it was a great tool to utilize. Pros It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use! Cons It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I moved states and changed companies that used the software Review Source MF Michael F. Technician Construction Used the software for: Less than 6 months ### "Were the HOUSE you been" November 29, 2024 4.0 Great im enroll still . Its professional and simple Pros The software is a very capable option, and is my second choice. It has many excellent features. Cons Man only thing is 3D showing. That is a must for all apps Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) Allot more features and simply to use . Make changes or add materials Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.