# Page 27 | Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 27 - Is Housecall Pro the right Field Service Management solution for you? Explore 2739 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews --- Housecall Pro 4.7 (2739) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 27 - Reviews of Housecall Pro ## Showing most helpful reviews Showing 651-675 of 2739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jeff A. Owner/Operator Retail Used the software for: 2+ years ### "A great service for small business" August 16, 2018 5.0 Housecall has helped us streamline our paperwork associated with quotes and invoices. We have been very pleased with the quality and responsiveness of their customer service team. Having the mobile app for our techs to clock in/out is an added bonus, it makes doing payroll very easy. We started with Housecall when they were fairly new about three years ago and have seen continuous improvements to their site making additions to make our business even more efficient and help with all aspects of job and time management. We would highly reccomend Housecall Pro to any business that needs this kind of service. Pros It's easy to use and it keeps track of several different aspects of our business Cons Would like to be able to have estimate & invoice number coincide after copying estimate to job Review Source aA abdou A. CEO Internet Used the software for: Less than 6 months ### "The All-in-One Solution for Your Home Services Business"." September 5, 2023 4.0 it works quite well Pros Simplified management of appointments, invoices and payments for home service companies. Cons Relatively high monthly cost, depending on company size Review Source Response from Housecall Pro September 11, 2023 Thanks for the review! Happy to see you are enjoying it and its helping your business with payments, and invoicing! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! GY Gordon Y. President Facilities Services Used the software for: 1-2 years ### "Automate your business" April 22, 2020 5.0 Running a business paperless and with several ways to better communicate with customers. Pros Housecall Pro does a great job in terms of integration, growth and customer service. Both from a software standpoint, but also from a support side. They team is always improving the product and building a better product from the input of the business user or owner feedback. Its like having your our technology staff to change and adapt to daily needs. Cons No automated -CRM- for sales and followup. A critical need. Reason for choosing Housecall Pro Cost / Benefit seamed to be a great value. Support was also very good from the beginning as needed. Review Source SV Shorty V. President & CEO Construction Used the software for: Less than 6 months ### "Definitely a must have" August 7, 2020 5.0 They have a program available for any size of company. And it’s so dang simple to use. Pros Don’t waste any more money on all those others. I used systems from SimPro, TechAnywhere, Desco, Fieldedge.etc.... they all work but at a way higher price. Initiate upfront costs, annual renewal fees, monthly maintenance fee, plus charge you a per user fee. On top of you have to go to their training classes. $$$$. No only that. But it literally takes a team to enter info from a job. CSR, then on to a Dispatcher. Then to the technician technician back to the dispatch, dispatch to back Office to enter the rest of the data where it belongs. Well NOT anymore with HOUSECALL PRO!!! Cons I actually can’t think of anything other that it doesn’t have a P.O. system Integrated into it. This would make things more streamlined Reason for choosing Housecall Pro It was the overall package that made me switch. All the same functionality but half the cost Review Source Steve C. Used the software for: 1-2 years ### "The Best" June 30, 2017 5.0 Pros I love how easy this was to set up and how much the staff at house call helped when setting up the program Cons I hope that the Clock in and clock out will have GPS locations for checking in and out when my employees use it. Review Source AH Atta H. Owner Automotive Used the software for: 2+ years ### "Time saving source. " February 20, 2020 5.0 Customer service is excellent they hear and respond quickly and resolves issues in timely manners. Love it will keep it. Pros Time saving, keeping update to customer everything is in one plate farm. Cons It use to be very quick and now gone slow down, some time take long time to preview pictures and some information we have to put manually ie model and serial #s it would be great if there is default options included in to invoice. Review Source NN Nathan N. Owner Construction Used the software for: 6-12 months ### "Most efficient and user friendly product for home service businesses! " April 15, 2020 5.0 After using another service/CRM platform, House Call Pro is like a turbo charged race car! Fast, efficient, and nice to look at! Pros Sending estimates and invoices with attachable photos makes our job so much easier and looks absolutely professional. Also, text messaging features are really great! Cons Customer/technical support is only available through chat bubbles. You can't reach a person which can be inconvenient. However, I believe this is how they keep the membership dues low. So thats ok with me. Reason for choosing Housecall Pro Ultimately price per month Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Started a new business and was looking for a change. Review Source tT teresa T. owner/manager Consumer Services Used the software for: 1-2 years ### "Elite Appliance Repair" January 31, 2019 5.0 Our company has been using HouseCall Pro for about a year and a half now! Customer support has always been helpful and quick to handle our issues. I would recommend this software to and field service industry! The only thing that would improve the system for our business, would be an inventory tracker to help us track our parts inventory. Pros The software is easy to use, all functions that are required to run our business can be done thru one software. Such as billing, quick books integration, credit card processing, scheduling, time cards tracking, GPS tracking, customer contact, it even has the ability to help with a marketing campaign! Cons With the direct credit card processing built in, we are limited to only one choice for our processing, the fees are slightly higher than what we could get somewhere else, however the convenience is worth paying the extra bit for. Review Source JG Jeraush G. Owner Consumer Services Used the software for: 2+ years ### "HCP IS EVEN BETTER THAN INDUSTRY SPECIFIC" March 8, 2019 5.0 We have been able to resolve the lack of communication that is the most common issue in our service industry, and ourselves 5 starts across the board. I truly believe this is all because of HCP and their amazing staff! Pros How it allows us to be a cut above, and stand out against competitors. Cons I really don’t think anything, because everything that is negative or just inconvenient is always fixed by your amazing staff and development team. Every suggestions I have made has been met, and then some. Review Source DC Deidre C. Residential and commercial cleaning Construction Used the software for: Less than 6 months ### "Do Not Use" January 16, 2024 2.0 They over charge and dont notify you about leads and still charge you even if you don't accept. Customer service was horrible as well. Pros Nothing at all they are not professional and there customer support sucks. Cons Everything. I did not like them at all 0% rating. Review Source Response from Housecall Pro April 17, 2024 Hello Deidre! Sorry about your issue around our customer support team. I would be happy to look into the charges you were speaking of, Housecall Pro won't charge without your knowledge. Can you send me an email at proadvocate@housecallpro.com with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon! HT Holli T. CEO Construction Used the software for: 2+ years ### "Housecall Pro the CRM choice for any contractor" January 23, 2021 5.0 Very good Pros Housecall Pro helps facilitate the scheduling, dispatching and invoicing of all our customers. Easy to use and it is nice to have a data base, historical record of each customer to easily go back to. Cons none at this time. It works well for us. Review Source RF Ronald F. Officer of the corporation Consumer Services Used the software for: 1-2 years ### "I'm very good dispatch app and very helpful to keep records by hopefully it merges and QuickBooks on" July 16, 2017 4.0 We have 10 phones and it's better to use this app than the way we were before or just sending text messages to our technicians in the field and helps us keep track of things better and how many jobs have been completed and who's not and is completing their jobs and the amounts of money and a good portion of the bookkeeping for part as well Pros It keeps my job and from information together better than before and I like the History part and it can pull things for my Quickbooks account I hope that it merges back into my Quickbooks account as well Cons I thought just recently that every entry was numbered and some of the ones that we put in in the very beginning wasn't complete information and so I have to have all of them Complete because they were jobs but I don't know the dates when they were put in and that's very important and I just text support about that no help Review Source MG Maggie G. Co Owner | COO Construction Used the software for: 2+ years ### "Best bang for your buck!! " April 15, 2020 5.0 HCP has streamlined our daily duties and has improved our customer communication. Pros I cannot say enough good things about HCP. Super user friendly, very cost efficient, A+ communication, has almost all of the capabilities of those other super expensive software companies, and HCP is always striving to improve for their customers. This is a game changer for your company - for sure! Cons If we have any issues - we direct them to HCP and it’s usually “operator error” Review Source JB Javier B. Owner Consumer Services Used the software for: 2+ years ### "Friendly and easy to use" February 14, 2021 5.0 Pros Very easy to use and convenient since I can manage my entire operation from my cellphone or laptop. They also have live assistance in case you need them to solve any questions. Cons There are few occasions when I had problems with this app and they always helped me out with the solutions. Review Source SD Stan D. Owner Construction Used the software for: Less than 6 months ### "HIGHLY RECOMMEND!!!!!!" January 31, 2021 5.0 I HIGHLY RECOMMEND house call pro!!! Revenue is up over 200% and makes it so easy to track conversions. Estimates and invoicing is so easy and seamless. It makes me look amazing using the software! Pros I love the scheduling feature and I never miss a service call anymore. No more worrying if I scheduled a client. I love that my customers get a text when schedule them and when I'm on the way, start the job and finish!!! I love everything about it!!! Cons Ok since I have to add something. I wish the add an employee was easier. I had to use a different email when trying to add an employee cause it says that email is taken but he never got the he invite and even checked spam folder. I even used my personal email and never got it, in hopes I could switch the email later. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) To have all the features Review Source Jason F. Owner Construction Used the software for: 6-12 months ### "HVAC" April 15, 2021 5.0 Pros Ratings system is my favorite part of the system. Cons My least favorite is the fact that I can't block an employees schedule unless I create a job. Some times they are off or have training and I would like for that to be an option without creating a job. Reason for choosing Housecall Pro We were new to software programs all together and HCP was more affordable and easier to understand. Review Source PO Phillip O. President Construction Used the software for: 2+ years ### "Great system and community " April 8, 2020 5.0 Pros Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business. Cons Easier on desktop for some things but that's normal, like service agreements. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) More options, reviews, better tracking Review Source EP Elroy P. owner Construction Used the software for: 1-2 years ### "A do all program." March 14, 2020 5.0 This is the first software that I have used for my business. It has completely changed the way I do business. By far, HCP is the best thing that I have ever done to help grow my small business. Pros The most beneficial part of HCP for me is the easy of tracking customers along with job scheduling. Cons The part that needs a little improvement is the relationship of the customer service plan with the invoicing on the regular platform. It does not track payments under the customer history, making it difficult for employees in the field to know if they need to bill/collect. Reason for choosing Housecall Pro I purchased on the recommendation from my HVAC supplier CE. Review Source JL Jenny L. President Construction Used the software for: 2+ years ### "Great Software for contractor " May 16, 2020 5.0 Overall, I’m satisfied with the functions and reasonable price. Pros I love 💕 all functions of House Call Pro for scheduling, SMS notification send to customers to let the customer know the technician is on the way, online booking, billing, email invoice with photos attach. Cons I can’t wait for ongoing new functions. It would be better if there is a way to submit website request via help bubble. Reason for choosing Housecall Pro Can’t remember Review Source JS Jennifer S. Owner Retail Used the software for: 2+ years ### "Best Workflow/Work Order Management Tool for Small business" April 4, 2019 5.0 The benefits of this product highly outweigh the cost. I recommend it to all small businesses. Pros I run a locksmith business with staff in stores and in the field. All of the employees can use the software with ease. Cons There are a few issues with this software that I would like to see improved. Sometimes there is a connectivity issue and the app freezes. When a customer's appointment is cancelled, rescheduled, or reassigned the technician is not notified. Review Source RP Raymond P. Office Manager Construction Used the software for: 2+ years ### "There are countless benefits in implementing HouseCall Pro into your business!" April 27, 2020 5.0 We love house call pro! My techs are happy with it and so are all our customers with the professionalism of the automatic texts to their emailed invoices and the ease to pay online. Nothing but good things! Pros The easy-use for even those that are not as tech savy. Cons Clocking in and out of job for individual techs, which we are told this function is about to be released. Reason for choosing Housecall Pro N/A after coming across housecall Pro there were no other products for the price that we even considered. Review Source CM Chyrll M. Office Manager Building Materials Used the software for: 1-2 years ### "Housecall Pro" March 30, 2020 4.0 My overall experience has been a good one. Pros We have been able to become much more efficient and organized using this software. Cons My techs have trouble with invoices not saving when using thieir app in the field. Why would this survey not have any of the service industries listed that make up the backbone of Housecall Pro? I just picked an industry at random because HVAC was NOT listsed, nothing relating to any service industry was listed. Reason for choosing Housecall Pro Housecall was a better fit for our small company. Many of the other platforms weren't even interested in our business because we are too small. Review Source RZ Robbie Z. President Consumer Services Used the software for: 1-2 years ### "Micromanaging " September 20, 2019 5.0 Excellent Pros You have to have the right tools for everything you do in life and to be recognized by your customers in a professional way Housecall Pro gives that look of a big company but simple to interfere with them. There are other programs but this software is leaps and bounds over the others. The name itself lives up to the hype! Cons Live customer service and segmenting In a difficult way Alternatives considered [Titan GPS](https://www.capterra.com/p/152535/Titan-GPS/) Reason for choosing Housecall Pro Simplicity Review Source JC Jack C. Owner Construction Used the software for: 1-2 years ### "Game Changer!" March 8, 2019 5.0 Pricing is fair. Customer service is outstanding (use the chat for service...it will amaze you how fast they can address any issues or questions you have). I also went to a Mastermind event and got some great ideas, definitely worth the time. Pros This software has made an enormous difference in my business. Everything is streamlined, and everything has its place. Cons I don't have anything negative to say about Housecall Pro. I suppose if I needed advanced, specialized fields and functionality there could be some limitations. But, in my experience, since it sticks to primary business purposes, it makes the system a LOT easier to navigate and use. Review Source Abbey H. Operations Manager Construction Used the software for: 6-12 months ### "Helpful and Reliable" January 31, 2018 5.0 Pros Tons of things but the focus on marketing and customer communication has been a lift saver for us. Customer service is immediate and they work to get us more business through innovative features and partnerships. Cons Just little quirks like lack of online signing capabilities similar to docusign or crm capabilities but the benefits far outweigh these things. 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