--- title: "Page 3 | Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Housecall Pro the right Pool Service solution for you? Explore 2749 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140363/HouseCall-Pro/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-05" --- Housecall Pro 4.7 (2749) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 5th, 2026 # Page 3 - Reviews of Housecall Pro ## Showing most helpful reviews Showing 51-75 of 2749 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Rose P. Owner Construction Used the software for: 2+ years ### "Housecall Pro - HVAC Company Review" December 6, 2024 5.0 Overall, I love the software. It is constantly being upgraded, which is why we've stuck with it even when we felt there were other options better suited for our needs. This has proven to be a great move for us because they have added features that have greatly improved the software over the years. Pros Very user friendly, encompasses a lot of different tools into one platform and consistently adding more features to it at least quarterly. It is also very affordable compared to other similar software options. Cons Sometimes it would be nice to customize it a little more for our needs. Also, would like a better routing option (it is currently being built up better). Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Housecall Pro Mostly cost. HCP is better priced, although FieldEdge and Service Titan does have more features. We just don't see ourselves being able to utilize all the features available. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I needed something more advanced and more catered to our industry. Review Source DG Dylan G. Plumber Utilities Used the software for: 1-2 years ### "Great tool for the trades" December 19, 2024 4.0 Overall my experience with Housecall pro was very positive, it helped maintain efficiency in the company I worked for at the time and it was a great tool to utilize. Pros It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use! Cons It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I moved states and changed companies that used the software Review Source sG shauna G. packager Health, Wellness and Fitness Used the software for: 1-2 years ### "always helpful" January 25, 2025 4.0 Overall I am pleased but hope they continue to fix bugs as they occur Pros I like how easy it is to get customer service rep. Cons I don't like that I cannot make changes. Review Source MF Michael F. Technician Construction Used the software for: Less than 6 months ### "Were the HOUSE you been" November 29, 2024 4.0 Great im enroll still . Its professional and simple Pros The software is a very capable option, and is my second choice. It has many excellent features. Cons Man only thing is 3D showing. That is a must for all apps Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) Allot more features and simply to use . Make changes or add materials Review Source VR Verified Reviewer vp/co-owner Construction Used the software for: Less than 6 months ### "overrated software" June 26, 2023 2.0 this was a huge waste of time and cost us time and money, when doing nothing would have been better Pros auto populated address in customer window Cons every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game Reason for choosing Housecall Pro we are a small family local business, service titan better for bigger businesses Review Source Response from Housecall Pro July 5, 2023 Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to proadvocate@housecallpro.com so I can investigate further here? Hope to hear from you soon! DR Dave R. Manager Construction Used the software for: 6-12 months ### "Housecall Pro is the best for service contractors" March 4, 2024 5.0 Pros The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA. Cons The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) Thryv's invoicing options were very limited. Review Source AH Anders H. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent software for contractors and labor professionals" May 24, 2022 5.0 Using housecall pro has been great so far, their support team has been very responsive. Pros Housecall Pro has made it much easier to manage my junk removal company. I can track the crew's progress throughout the day, make changes to customer bookings from my computer which my crew then sees on their phones, and the crew can communicate directly with customers through the app. It also handles professional invoicing and payments. It's made everything much easier, and the number of Google reviews we've gathered has skyrocketed due to their automatic customer close-out messages. Cons I don't like their direct online booking interface, if the customer were to use it, I find it confusing and not intuitive. We use a simpler very clear booking interface, then manually migrate those appointments into housecall pro. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing Housecall Pro Price to value Review Source Response from Housecall Pro June 1, 2022 Hi Anders, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Marie Jeanne E. Ceo Internet Used the software for: 6-12 months ### "Housecall pro is the best service to facilitate the work." August 1, 2022 4.0 Housecall pro allowed me to have total control of my administration and to better satisfy customers. Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. Review Source Response from Housecall Pro August 12, 2022 Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. DN Debbie N. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "HouseCall Pro from a Person who is not techie" February 2, 2023 5.0 Problems Solved by Using This Product:Housecall Pro helps you manage your appointments and schedule jobs quickly and easily. You can create customized invoices, track payments, and set up automated reminders for customers who are late on payments. You can send automated texts, emails, and voicemails to customers to keep them informed about their jobs. Housecall Pro helps you track job progress, materials used, and expenses incurred so you can stay organized and on top of your business. Benefits of Using This Product:Housecall Pro helps you save time and money by streamlining your business processes. You can increase your profitability through improved customer communication and accurate invoicing. Your customers will appreciate the improved communication and timely job completion that Housecall Pro offers. Pros Housecall Pro offers a range of features and services that make it a popular choice among service providers, including mobile access, online booking, real-time scheduling, and easy invoice creation. The platform is also user-friendly, making it easy for service providers to manage their appointments, billing, and invoicing. Cons Some users may find Housecall Pro to be a bit pricey compared to other similar services. Additionally, some users may find the platform to be a bit limited in terms of customizability, as some features and services may not be available in all regions. Finally, some users may find the platform's mobile app to be a bit buggy and prone to crashes, which can be frustrating for those who rely on it heavily. Review Source Response from Housecall Pro February 9, 2023 Hi Debbie, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team VR Verified Reviewer Director Construction Used the software for: Less than 6 months ### "Great app but incomplete" January 22, 2023 2.0 I really want to like the app as it is quite smooth genrally speaking, however a lot of basic features are missing and there has been a lot of growing pain issues like price breakdown being off for a while, or the first day using it their servers had issues and I was unable to complete an invoice etc. Pros I enjoy how smooth the app is to use genrally-for tier pricing this app is almost exclusively designed for that feature.-billing and pricing can be quite convenient-app has some professional features. Cons \-the app promised a tap reader option and lower cc rates, that was false advertising outside of us-the app is very incomplete, for example there's no way to have estimates display a time limit like good for 30 days etc.-there is also no way to enter a job description on a job by job basis which is a bit frustrating, only way to do it is modify service descriptions everytime.-the picture message feature sounded cool when I signed up however I quickly learned it only works on imessage which is really poor design, service titan worked on anything.-it has been quiet difficult to express certain terms for certain situations because setup is a blanket thing so if you offered similar services that will work but if your offering multiple trades it will be clunky. Reason for choosing Housecall Pro Features promised that weren't delivered on Review Source Response from Housecall Pro February 1, 2023 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. VR Verified Reviewer ceo Construction Used the software for: 2+ years ### "good for very small business les than 5 employees" November 17, 2022 2.0 Better than using paper. Scheduling is best feature and better than other tools in the market (as it exists today). Contracting, invoicing, estimating, are only for a very small company. Editing is almost impossible.Changes are made with no advance knowledge. The data importing team (material list and customer list) are wonderful. Interface to quickbooks is not closed loop and is a mess. Pros HCP has a good scheduling function as it is easy to see a week and move resources around easily. It needs a rolling week versus a static Monday to Friday that is currently deployed. The current scheduling feature is HCP's best feature. Hopefully they will not change it and emulate other software firms that have absolutely poor scheduling functions Cons Impossible to use HCP to create contracts that are legally binding. Must use docuSign or another application. Invoicing cannot be customized. It is line items based and cannot be summarized. You cannot customize messaging, and invoices end up being most frustrating for customers on big multiday jobs. You cannot create and save your invoice letters. Integration with Quickbooks is a daily challenge, search function is truly a problem with the new release, there is no logic to how jobs and estimates are stored in hcp, hcp calls "jobs" invoices. Imagine getting an hcp "invoice" before the job has even started very confusing to customers and employees until you get used to it. this is for a tiny business or for a team who has no software experience. Reason for choosing Housecall Pro Price and scheduling. If other software tools had equivalent scheduling tool we would likely change software, however, scheduling is one of the most important workflows in a service business. Review Source Response from Housecall Pro January 5, 2023 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. AM Andy M. President Construction Used the software for: Less than 6 months ### "Saves time and Money" July 31, 2022 5.0 Great customer service and functionality Pros Housecall Pro has been a great addition to our company. We've used several different options in the past and never been satisfied until now. This software has saved us countless hours and made us a more profitable company. Great support Cons There are a few minor hiccups, but they can be easily worked around until the software team makes adjustments to eliminate them. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Housecall Pro Functionality, presentation and price Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Inefficiency and loss of customers due to scheduling issues. Review Source Response from Housecall Pro August 12, 2022 Hi Andy M, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team JS JonPaul S. owner Construction Used the software for: 2+ years ### "Incredulous" February 1, 2023 3.0 So, we moved and I changed the business address a couple of months ago in my profile. Somehow during the change some profane words were written in the license box and then were saved. After that every invoice a customer received as a PDF has the profane words at the bottom of the invoice. HCP Said that they have no way of telling me when the exact date change was or a way to forward the emails sent to customers in the time frame so I can limit the amount of customers I need to confess this to. (some customers don't look at the PDF) This is something to think about here because HCP sends the email and we don't get Cc'ed or Bcc'ed. Therefore after a customer gets an invoice a permitted staff worker can change information later. It is incredulous that they can't look back at email history; I would think twice about using Twilio then. Although it is on my end that the profanity was created it was HCP that polished it into customers email. this makes them libel. Customers don't often open the PDFs when one does I will promptly give them HCP's number. Pros good for new company that wants to go paperless. Cons HCP the company is moving towards marketing. The pro clients are no longer the target clients. The pros are now the "Product" and the new target audience are warrantee companies. There is no way to quickly search for jobs and clients from the main page using key word. Things that make sense on a google platform are nixed in the HCP board room.And my main complaint: emails to clients are sent from HCP and the Pros are not even sent a copy of what they get. Therefore, there is no traceability compliance. When an invoice is created and sent the job is not locked up and can be edited after the client is billed out. The office will never see what the client gets sent and HCP can not dig it up for you. Emails are lost after 7 days I'm told. Review Source Response from Housecall Pro February 9, 2023 Hi JonPaul, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team DR Derek R. Owner Consumer Services Used the software for: 6-12 months ### "HVAC business " October 12, 2022 5.0 Pros It's relatively easy to use. I can schedule an estimate, then convert it to a job once approved, send the invoice and even take payments through the website/app Cons The online scheduling option seems like it could be a good feature, but our company doesn't use it much and the times we have used it, the emails just got lost or customers selected the wrong responses which led to confusion. Scheduling a job that takes multiple days is also a bit of a nuisance. We switched from Jobber, and they were so easy to schedule a multiple day job. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was lacking some features that HCP had. Jobber also had some good features that HCP does not. In the end, the pros outweighed the cons and we made the switch. Review Source Response from Housecall Pro November 10, 2022 Hi Derek, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Stay away! Horrible experience. There are better alternatives. " July 14, 2022 3.0 The purchase was great....and that is where is ended. I implemented the software myself as the onboarding specialist that was assigned to me could not give me any direction whatsoever and every question I had needed to be escalated to someone else. That someone else doesn't exist as I waited an entire day to resolve issues that were critical to my business and they never tried to contact me back. In addition they waited until I had already processed over $6000 in CC payments before asking for my EIN number as well as my contractors license number only to tell me that "my account had been flagged and they would no longer process CC payments and that I would have to wait for 6 months to 'review the matter again." Put my business on complete standstill as I bought this software as a package. Manage my handyman business and process payments through their app and software. When I question their team about the issues with CC processing the response was: "you can take it or leave it. you can refund your customers and go to another cc processing company." Seriously? After I roll out their software this is the response I got. When I take to management the response was very similar. He used the excuse that this is another department and he has no control over the CC processing side of the business. So basically what I did was waste time and money with a program that they could not fulfill what they sold me on, and then proceed to tell me to "take it or leave it." Pros Features that are supposed to work with the software would be great if they actually worked. Cons Customer service with this company is awful. Employees have a "take it or leave it" attitude and they could care less about how their service is a poor reflection on them. Stay clear of this company! Reason for choosing Housecall Pro I thought they would provide all that I needed with a good customer experience. I read online reviews that were decent but unfortunately the negative reviews are spot on with my experience. Review Source Response from Housecall Pro July 26, 2022 Hi There, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. RS Rachel S. Operations Manager Environmental Services Used the software for: 6-12 months ### "Effective software for service providers " November 14, 2022 4.0 Our experience right from the start with Housecall Pro was great, from the walk through that we had with a member of the software team, and the ease of setup and integration within our existing business systems. We loved the dispatching and scheduling features. Pros Housecall Pro was a great help to our business. It helped systemize and digitize our service based business. It allowed us to dispatch our team members seamlessly, schedule our services and work them into our calendar easily. We were able to keep our customers organized and keep up on our billing and invoicing. The software was easy to learn and use and mobile friendly which meant our whole crew could use it on the go. Cons There were a few features that were missing for us as a landscaping business and therefore we had to switch softwares. The pricing was also a factor that caused us to switch. Review Source Response from Housecall Pro January 5, 2023 Hi Rachel, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. CM Chris M. Owner Consumer Services Used the software for: 6-12 months ### "Missing Key Features. Look Elsewhere." January 28, 2020 2.0 Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options. This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did). My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software. Pros The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy. Cons The invoicing features (or lack thereof) are infuriating! 1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME! 2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc. 3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast. 4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection. 5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts. Review Source AV Ashley V. Secretary Package/Freight Delivery Used the software for: 2+ years ### "Perfect for Scheduling/Dispatching Services" March 23, 2022 5.0 This software has saved time, which we know saved money. It has made what was a huge burden and workload so much lighter and easier to manage. Setting multiple schedules for multiple field technicians who do different jobs had never been easier to organize as well as keeping all of the customer information accessable in the easiest ways. This is 100% the best app for scheduling, invoicing, and more. Pros Before we found this software, we had to have everyone handwriting information, it was outdated and hard to access, and unorganized. This system has made our entire functionality change. We could never do what we do with a growing influx of customers without this phenomenal software. It has changed business and customer service for the better in every way. Cons The only issue we have is making sure that if we have a last minute change we have to ask our technician to refresh their app so that they can see changes. This is a minor inconvenience with the surplus of exemplary use we get from this software. Review Source Response from Housecall Pro May 4, 2022 Hi Ashley, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. LB Lisa B. Vice-President Consumer Services Used the software for: 2+ years ### "Housecall Pro - Service Related App" February 1, 2022 5.0 Whenever I think of something I may or not be using to it's full potential or don't understand something. The software magically shows me what I am looking for or I need to expand my knowledge on. I am thankful for the extra help! Pros We are a plumbing service business. We love the fact we can see all of our open jobs in one place, which can make us more efficient as a company in scheduling our jobs in certain areas of the city by zip codes. We love using the online payment portal offered through use of this software, so our customers can go in and make payments at their convenience online, or we can process payment over the phone, as well as at the job site. Housecall Pro offers so many integrated programs to run your business professionaly, and seamlessly. If you are in the service industry, you really need to check this program out. You will be amazed and very happy with everything about this software. Cons I cannot say anything negative about this software. The software constantly expands and grows with your business. Review Source Response from Housecall Pro May 11, 2022 Hi Lisa, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. TH Trish H. Daily Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I am obsessed!" February 17, 2023 5.0 We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize. Pros We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points. Cons Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature! Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) There are a multitude of reasons for the switch. \*Ease of use\*Price book\*Online Booking\*Auto- reviews\*Maintenance Plans\*Pricing (cost)\*Checklists\*Wiseteack Review Source Response from Housecall Pro February 23, 2023 WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via proadvocate@housecallpro.com so we can help! SW Scott W. Owner/Operator Consumer Services Used the software for: 1-2 years ### "Pro user" May 6, 2020 4.0 Before joining house call Pro I had just purchased 500 invoices for over $100 and I've only used since then maybe 12:00 house call Pro makes it easier with invoicing scheduling the pricing when booking job is very difficult because your categories are too long so when you look at the price list on your phone for example it's almost impossible to find what you're looking for I really believe this is your number one problem on your house call Pro at if you could fix this as well as the Rolodex problem for example when a customer calls in it shows house call Pro customer but then you look them up on the Rolodex and hit the search hourglass they do not come up so what's the use even having it I have gotten lucky before was able to do it by scrolling down a little bit but it's just doesn't make sense I would spend a little money and get some programmers and fix both of those problems it's very important that you abbreviate carpet is CPT uppercase C or all uppercase and in clean until there's more room to the right of that to put the title of what the item is in the price list I don't mean to jump around a little bit but I just got off work and I'm trying to wind down. Pros Scheduling jobs. But there are several problems with scheduling jobs that I mention later in this review please pay attention it could help your business a great deal I know from experience in the past dealing with other marketing companies such as Angie's List what they have done wrong the information provided here is priceless I have a degree in marketing please listen to what I have to say I think you all have great positive attitude and I really appreciate who you are but I really believe there's some issues that you need to fix at a low cost compared to the amount of money that house call Pro will lose in the future please consider everything in this review that I have to say and I promise you will be number one in this industry because already you show that you care by having the pros the people that really take this seriously go to your company meetings that is very intelligent but please read what I have to say here thank you! Cons I think this app needs some work for example existing customers is almost impossible to locate but you know they're in the Rolodex for one house called does have it right by showing that it's a previous customer but how do you look that person up in the Rolodex it's virtually impossible I get lucky every now and then but I've given up. The other problem is I paid $50 for a credit cards swiping product but it doesn't work and I don't quite get the text messages but if house call Pro had a live person I could figure out a lot more but it doesn't seem to exist I was at one time in contact with an \[SENSITIVE CONTENT HIDDEN\] and then they drop the ball I have nobody to talk to and another thing is when you do talk to people you should make it to where you are automatically emailed for a customer a representative review so then your representatives do a better job and try their best for example Angie's List represented always had a chip on their shoulders even though they were review company they never reviewed themselves I've watched them go from nine hundred million dollars almost a billion dollars down to five hundred million dollars and sold out with a Icee at 550 million dollars all because nobody would listen to their business partner Scott Watkins. I have a lot of entrepreneurial ideas and place I am soon retiring from carpet cleaning and I will be a multi-millionaire it would be in the best of of interest of house call Pro to listen to my advice I have a degree in marketing. Review Source SS Shelley S. Office manager Construction Used the software for: 6-12 months ### "House Call Pro - is a Dispatching Pro" May 27, 2022 4.0 Overall this is a good program. Pros The dispatch capability is great. As a company using House Call Pro and as customer of another trade that used House Call Pro, I definitely found the text notifications an asset. Cons For overall job management, we needed a CRM that had a budget for job costs, commissions as well as communicate with some of our other software. This is a good software and we were excited about it but it ultimately didn't fit all that we needed and let us having to duplicate information between two programs. Reason for choosing Housecall Pro We no longer use this software but I still liked it. It is great for dispatching, job tracking for the client and communication with the client. The invoicing worked well as would be expected. If we could harness the dispatching capability of House Call Pro with our current CRM we would have a perfect system. Review Source Response from Housecall Pro June 1, 2022 Hi Shelley, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. CT Charlene T. Managing Member Construction Used the software for: 1-2 years ### "Cordan's review" June 19, 2023 5.0 Overall the program is great for construction workers. It can use a few tweaks and I think this program could be perfect. Pros The constant flow of information from scheduling the customer to closing the job. Cons That my technicians try to attach pictures in the app and it is a hit or miss situation. Review Source Response from Housecall Pro June 26, 2023 Thanks for the review! Happy to see you are enjoying it and its helping your business! We did recently update the photo function which allows for the photos to upload in the background while doing other work on the app. Make sure that all your techs are using the most recent version of the app and have a valid wifi/data connection. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! CB Cal B. HVAC and plumbing Facilities Services Used the software for: 2+ years ### "Was ok but now is a mess." June 23, 2023 1.0 went from good to Ok to just been a mess. they get your deposit and keep the money for few daysto play with your money and 2 weeks later you get your payment when customer pay them same day.customer service the worse in the country,Mobile devices are not good with this application because you don't get full menu.super complicated to invoice when you try to collect a deposit and them copy that estimate to a job the deposit won't transfer and that create a mess, and yes it never accurate with QuickBooks. always gives errors. price gone way up and now is not worthy. all customer service now is a bot. Pros Use to be good, never great, but some how for a small business help. Cons worse customer service ever. plus a mess now,after 3 years I give up trying to synchronize my QuickBooks. since they open new office in Colorado this turn to a mess.it is impossible to talk to a real person if you are a customer already.only talk to a real person if you trying to sing on with them. Reason for choosing Housecall Pro they used to answer the phone in person. Review Source Response from Housecall Pro June 29, 2023 Hello Cal! Sorry to see all the issues you have had. For well over a year now, we have had an inbound support line at 858-842-5746 where you can speak to a representative. We are always working to improve, making our features better and more robust. Can you send me an email at proadvocate@housecallpro.com with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon! CS Christina S. Office Manager/ Accounting Construction Used the software for: 1-2 years ### "Common Sense Approach to Managing your Clients and Employees!" August 20, 2019 5.0 Sometimes, using multiple software applications, to try and get one job done can be frustrating. Not so with HouseCall Pro. The customer service over chat is so quick and easy, as well as the "tips and troubleshooting" search -- any problems I am having are usually "self-generated." LOL! Pros This has got to be the easiest "learning curve" I have ever experienced. Coming from a completely different industry, to manage the office here was a bit daunting. BUT - HouseCall Pro made it much easier. a) Customers: Easy to set up customers in system, note their special preferences, create "tags" to track for where they heard about us, and contact them via emails or texts. Each account has the Zillow pic and profile of each of our customers - providing a wealth of information to us before we even arrive to service their home. b) Employees: Love the "personal touch" of adding the photos of our team - Our customers can see who is arriving - and - with the notification system, they know when they will be there. TimeTracker makes payroll a snap, and allows employees the flexibility to check in and out while out in the field thru the app - not tied to a punch clock or computer in the office. c) Scheduling: Easy to use, nice 'color-coding' features for each employee, with options to notify your customer of changes or not. Quickly able to schedule on the fly, thru the phone app. Can look day, week or month with a quick tab change. d) Invoicing: LOVE it --- the team can enter in all their details, which would normally have to be transcribed from paper notes, on the Work Orders thru the phone app. Nice presentation to the customers, with immediate email invoice available, the minute the job is done and paid for. AND it flows to QuickBooks! Cons Creating "work arounds" for creating multiple sub-accounts for a main client. Sometimes, there needs to be a three layer deep ability to categorize a customer. Example: Parent Company (Main Customer), which has multiple condominium complexes (Sub Accounts of Main Customer)- each one having its own name/ billing account, and then, the need to create sub accounts for each Condo Complex (a Sub Sub Account) - for each individual Unit (for service address) Reason for choosing Housecall Pro Another local plumbing outfit recommended we try HouseCall. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed to have a more integrated scheduling and invoicing system. Desired software which integrated ability to accept payments (get rid of our Square), and integrated with QB Online for accounting purposes. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.