# Page 3 | Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Housecall Pro the right Electrical Contractor solution for you? Explore 2742 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews/?page=3 --- Housecall Pro 4.7 (2742) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Page 3 - Reviews of Housecall Pro ## Showing most helpful reviews Showing 51-75 of 2742 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DG Daniel G. Owner Construction Used the software for: Less than 6 months ### "False Advertising" October 22, 2024 1.0 I am quite sure I said it all above but I hope to provide lots of advertising for Housecall Pro going forward! Pros They have good sales people who do not know the limitations of what they are selling. Cons They did not perform and waisted a lot of our time trying to make it work with our needs and did not offer to refund our money when they could not perform as they claimed they could during the sale!! Review Source AR Avery R. Owner Construction Used the software for: Less than 6 months ### "They keep spamming me" November 9, 2024 1.0 So frustrated with this company. They keep calling even after they assure me that I will no longer be on their call list, even last time I demanded that they remove me from their database and they didn't. Pros I think it worked when I used it, but it wasn't for me. Now they won't stop calling me no matter what I do Cons They keep spamming me. I can't get them to stop calling no matter what I do. It's been 5 years and they still keep calling meit's been 5 years and they still keep calling me Review Source LS Lindsey S. Manager Consumer Services Used the software for: Less than 6 months ### "I love it!" December 2, 2024 5.0 I love their features and capabilities, it's super helpful and I love it! Pros It's super user friendly and easy to adjust to. Cons I don't like the app, I prefer using this on a desktop but that is just user preference. Review Source RS Rondell S. CEO Arts and Crafts Used the software for: 6-12 months ### "Rondell steele" November 10, 2024 5.0 Great they helped me along the whole way Pros The payment process was great I was able to make good Money Cons Nothing to not like everything was clear cut and they even call to help you Review Source eT eleanor T. Team lead Automotive Used the software for: Less than 6 months ### "Housecall pro activist" October 4, 2024 4.0 Everything has been great I have found it very helpful Pros The ease of integration that it brings by combing so many of my company's needs to one platform Cons The pricing is a little iffy but it is everything I need in one so I guess it may be worth it Review Source JB Jeffrey B. Owner Consumer Electronics Used the software for: I used a free trial ### "My house calls." November 21, 2024 5.0 Was very inviting and I would use it again should the situation arise Pros Actually the attention to customer service Cons .I guess I didn't have much interest in it,and was having a funny money" situation that was not to much helping for the prices of services Review Source AH Adam H. Arborist Farming Used the software for: 6-12 months ### "Horrible company " August 20, 2024 1.0 Horrible company They want to lock you in on monthly contract and not give you a way out . These guys robbed me for 1600$ before I caught on. Keep an eye on your credit statement after talking with these guys . Pros The sneaky sales teams ability to snatch dollars from My account . Cons The sneaky sales tactics by their team. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro I did not Jobber is simple and honest Review Source Jeremy F. Captain Business Supplies and Equipment Used the software for: Less than 6 months ### "Housecall pro for cleaning company " September 4, 2024 4.0 Very positive as the app did the best with setting up house calls to be able to get the house cleaned inside and out Pros The software is very easy to use and it allows that's to customize each order specifically to the house is going to Cons The only time I can say about it is I wish there was more to do with that Review Source VR Verified Reviewer vp/co-owner Construction Used the software for: Less than 6 months ### "overrated software" June 26, 2023 2.0 this was a huge waste of time and cost us time and money, when doing nothing would have been better Pros auto populated address in customer window Cons every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game Reason for choosing Housecall Pro we are a small family local business, service titan better for bigger businesses Review Source Response from Housecall Pro July 5, 2023 Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to proadvocate@housecallpro.com so I can investigate further here? Hope to hear from you soon! DR Dave R. Manager Construction Used the software for: 6-12 months ### "Housecall Pro is the best for service contractors" March 4, 2024 5.0 Pros The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA. Cons The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) Thryv's invoicing options were very limited. Review Source JP Joe P. Owner Construction Used the software for: Less than 6 months ### "Housecall Pro is the last software you'll need" August 30, 2022 5.0 Overall, it's very easy to use and offers more features than any competitors. Pros Our technicians are able to clearly see where they need to go and get information about the job before they even arrive. We are also able to convey things from dispatch that empower the technicians before they even get in the homeowner's driveway. The ease of invoicing and creating a price book has increased our profitability. We have found customers are paying much quicker when we send the invoices out immediately upon job completion. Cons There aren't many cons. I do wish there was a better integration for service agreements. Industry standard agreements are annual and offer a discount on services for the duration of the service year. If there was a way to have that all integrated and automated it would be nice. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Review Source Response from Housecall Pro October 3, 2022 Hi Joe, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Marie Jeanne E. Ceo Internet Used the software for: 6-12 months ### "Housecall pro is the best service to facilitate the work." August 1, 2022 4.0 Housecall pro allowed me to have total control of my administration and to better satisfy customers. Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. Review Source Response from Housecall Pro August 12, 2022 Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. DN Debbie N. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "HouseCall Pro from a Person who is not techie" February 2, 2023 5.0 Problems Solved by Using This Product:Housecall Pro helps you manage your appointments and schedule jobs quickly and easily. You can create customized invoices, track payments, and set up automated reminders for customers who are late on payments. You can send automated texts, emails, and voicemails to customers to keep them informed about their jobs. Housecall Pro helps you track job progress, materials used, and expenses incurred so you can stay organized and on top of your business. Benefits of Using This Product:Housecall Pro helps you save time and money by streamlining your business processes. You can increase your profitability through improved customer communication and accurate invoicing. Your customers will appreciate the improved communication and timely job completion that Housecall Pro offers. Pros Housecall Pro offers a range of features and services that make it a popular choice among service providers, including mobile access, online booking, real-time scheduling, and easy invoice creation. The platform is also user-friendly, making it easy for service providers to manage their appointments, billing, and invoicing. Cons Some users may find Housecall Pro to be a bit pricey compared to other similar services. Additionally, some users may find the platform to be a bit limited in terms of customizability, as some features and services may not be available in all regions. Finally, some users may find the platform's mobile app to be a bit buggy and prone to crashes, which can be frustrating for those who rely on it heavily. Review Source Response from Housecall Pro February 9, 2023 Hi Debbie, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team PD Paul D. Operations Manager Construction Used the software for: 6-12 months ### "Marginally useful for scheduling" September 5, 2019 2.0 Extremely disappointing. Huge mistake for us. Pros HCP is marginally useful for scheduling. Cons 1) No way to document when a client accepts your proposal, which means No CONTRACT. Even if your customer accepts your estimate, you have no documentation of such. This, of course, means that you do not have a contract with the customer, and you have no hope of being paid for the work you did. Kind of a huge problem. 2) Inability to control alerts and messages to customers. It's either ON or OFF -Customers receive annoying alerts every single day you're on the job -at least a half-hour before you begin work...so like 6:30 every morning...Or, no alerts at all. That's your only choice 3) Every interaction with Customer Support ends with "No you're not able to do that, but we'll forward this to our engineering team." Every single interaction. All of them end like this. Nothing is ever resolved -at least in our experience. 4) The product development team keeps churning out more and more features to charge for -when the infrastructure of what they've already built is woefully lacking in usability. 5) When a job takes more than one day to complete, there's an option to add what they call a Segment. You can add as many segments as you like for multiple-day jobs, but each successive segment is blank. So if you want your crews to know what their scope of work is -or if you want them to have access to the attachments you added -you have to re-attach and resubmit your scope of work for every single segment you add. 6) I could go on and on -but I think my time would be better spent Review Source Response from Housecall Pro September 10, 2019 We would love it if you would reach out to the chat team and ask for a call to go over the features. It looks like we just need to go over them in better detail so you can get the most from them. We'd be happy to help you better utilize our software! Every time a customer approves or declines an estimate it shows up on the estimate details page. Customers can only receive 5 types of automated notifications: 1. When a job or estimate is scheduled. 2. When you press the "on my way" button 3. When you press the "finish" button 4. When payment is made (they receive a receipt via email) 5. Any re-marketing emails or postcards that you (manually) set up You control the daily "on my way" and "finish" messages (you do not have to press them). When you create a new segment try "Copy to new segment" and all attachments will carry over. Lastly, our chat team forwards feature requests to development so they can be considered for work. It's the best path to being worked on. VR Verified Reviewer ceo Construction Used the software for: 2+ years ### "good for very small business les than 5 employees" November 17, 2022 2.0 Better than using paper. Scheduling is best feature and better than other tools in the market (as it exists today). Contracting, invoicing, estimating, are only for a very small company. Editing is almost impossible.Changes are made with no advance knowledge. The data importing team (material list and customer list) are wonderful. Interface to quickbooks is not closed loop and is a mess. Pros HCP has a good scheduling function as it is easy to see a week and move resources around easily. It needs a rolling week versus a static Monday to Friday that is currently deployed. The current scheduling feature is HCP's best feature. Hopefully they will not change it and emulate other software firms that have absolutely poor scheduling functions Cons Impossible to use HCP to create contracts that are legally binding. Must use docuSign or another application. Invoicing cannot be customized. It is line items based and cannot be summarized. You cannot customize messaging, and invoices end up being most frustrating for customers on big multiday jobs. You cannot create and save your invoice letters. Integration with Quickbooks is a daily challenge, search function is truly a problem with the new release, there is no logic to how jobs and estimates are stored in hcp, hcp calls "jobs" invoices. Imagine getting an hcp "invoice" before the job has even started very confusing to customers and employees until you get used to it. this is for a tiny business or for a team who has no software experience. Reason for choosing Housecall Pro Price and scheduling. If other software tools had equivalent scheduling tool we would likely change software, however, scheduling is one of the most important workflows in a service business. Review Source Response from Housecall Pro January 5, 2023 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. JS JonPaul S. owner Construction Used the software for: 2+ years ### "Incredulous" February 1, 2023 3.0 So, we moved and I changed the business address a couple of months ago in my profile. Somehow during the change some profane words were written in the license box and then were saved. After that every invoice a customer received as a PDF has the profane words at the bottom of the invoice. HCP Said that they have no way of telling me when the exact date change was or a way to forward the emails sent to customers in the time frame so I can limit the amount of customers I need to confess this to. (some customers don't look at the PDF) This is something to think about here because HCP sends the email and we don't get Cc'ed or Bcc'ed. Therefore after a customer gets an invoice a permitted staff worker can change information later. It is incredulous that they can't look back at email history; I would think twice about using Twilio then. Although it is on my end that the profanity was created it was HCP that polished it into customers email. this makes them libel. Customers don't often open the PDFs when one does I will promptly give them HCP's number. Pros good for new company that wants to go paperless. Cons HCP the company is moving towards marketing. The pro clients are no longer the target clients. The pros are now the "Product" and the new target audience are warrantee companies. There is no way to quickly search for jobs and clients from the main page using key word. Things that make sense on a google platform are nixed in the HCP board room.And my main complaint: emails to clients are sent from HCP and the Pros are not even sent a copy of what they get. Therefore, there is no traceability compliance. When an invoice is created and sent the job is not locked up and can be edited after the client is billed out. The office will never see what the client gets sent and HCP can not dig it up for you. Emails are lost after 7 days I'm told. Review Source Response from Housecall Pro February 9, 2023 Hi JonPaul, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team JR Jeff R. Owner Environmental Services Used the software for: 6-12 months ### "Pretty Good " February 16, 2022 4.0 It's be a positive change to our business. Overall there are some major shortcomings but some of them have been addressed through software updates and we've learned to live with others. There is a lot of "fluff" that would be cool if it worked but as it is it just gets in the way, it should really be removed until it can be implemented into the program properly. Pros Review generation Invoice easy to generate Estimates easy to generate Cons I'm sorry, I'm running out of time to complete this. I could type for an hour at least in this space, PLEASE feel free to call me directly and we can discuss my recommendations \[Sensitive Content \] Reason for choosing Housecall Pro It seemed to be set up in a simplistic fashion that served the majority of our needs. Review Source Response from Housecall Pro May 11, 2022 Hi Jeff, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. DR Derek R. Owner Consumer Services Used the software for: 6-12 months ### "HVAC business " October 12, 2022 5.0 Pros It's relatively easy to use. I can schedule an estimate, then convert it to a job once approved, send the invoice and even take payments through the website/app Cons The online scheduling option seems like it could be a good feature, but our company doesn't use it much and the times we have used it, the emails just got lost or customers selected the wrong responses which led to confusion. Scheduling a job that takes multiple days is also a bit of a nuisance. We switched from Jobber, and they were so easy to schedule a multiple day job. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was lacking some features that HCP had. Jobber also had some good features that HCP does not. In the end, the pros outweighed the cons and we made the switch. Review Source Response from Housecall Pro November 10, 2022 Hi Derek, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team VR Verified Reviewer Vice President Business Supplies and Equipment Used the software for: 1-2 years ### "Meh" August 11, 2022 2.0 It has always been MEH.....But after today I am heavily looking at getting far far FARRRR AWAY from this company!!!!! They have no care or concerns for their customers, or providing a functioning product. Pros Its okay, but definately not great. They spend alot of time upgrading features that have little use, meanwhile leaving important features with critical issues unresolved. (like automatic late fees, and changing customers name in invoice if you accidentally have the wrong one in field). Cons CUSTOMER SERVICE!!!!!! Absolutely the worst! If you like to hire companies that will treat you like a human being this isnt it. We had to close our bank account after being hacked, and open another one for our protection. (According to the bank). I realized I had no number for housecall pro and could not call them. I could not update my account, resulting in loss of customers since they would not be able to pay by credit card since we couldnt easily manage connecting our new account. The lady who called was unbelieveably rude! when I told her that I lost customers because we couldnt bill them because of their system issues, she said "well thats your perception"....ummmm,,, no, reality. And she was obviously 20 with a righteous attitude who feels that she is above all else. Just disgusting attitude. It made me realize that I could not believe I have paid and supported this company who fails to properly train employees in customer service. Review Source Response from Housecall Pro August 23, 2022 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. CM Chris M. Owner Consumer Services Used the software for: 6-12 months ### "Missing Key Features. Look Elsewhere." January 28, 2020 2.0 Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options. This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did). My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software. Pros The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy. Cons The invoicing features (or lack thereof) are infuriating! 1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME! 2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc. 3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast. 4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection. 5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts. Review Source AV Ashley V. Secretary Package/Freight Delivery Used the software for: 2+ years ### "Perfect for Scheduling/Dispatching Services" March 23, 2022 5.0 This software has saved time, which we know saved money. It has made what was a huge burden and workload so much lighter and easier to manage. Setting multiple schedules for multiple field technicians who do different jobs had never been easier to organize as well as keeping all of the customer information accessable in the easiest ways. This is 100% the best app for scheduling, invoicing, and more. Pros Before we found this software, we had to have everyone handwriting information, it was outdated and hard to access, and unorganized. This system has made our entire functionality change. We could never do what we do with a growing influx of customers without this phenomenal software. It has changed business and customer service for the better in every way. Cons The only issue we have is making sure that if we have a last minute change we have to ask our technician to refresh their app so that they can see changes. This is a minor inconvenience with the surplus of exemplary use we get from this software. Review Source Response from Housecall Pro May 4, 2022 Hi Ashley, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. LB Lisa B. Vice-President Consumer Services Used the software for: 2+ years ### "Housecall Pro - Service Related App" February 1, 2022 5.0 Whenever I think of something I may or not be using to it's full potential or don't understand something. The software magically shows me what I am looking for or I need to expand my knowledge on. I am thankful for the extra help! Pros We are a plumbing service business. We love the fact we can see all of our open jobs in one place, which can make us more efficient as a company in scheduling our jobs in certain areas of the city by zip codes. We love using the online payment portal offered through use of this software, so our customers can go in and make payments at their convenience online, or we can process payment over the phone, as well as at the job site. Housecall Pro offers so many integrated programs to run your business professionaly, and seamlessly. If you are in the service industry, you really need to check this program out. You will be amazed and very happy with everything about this software. Cons I cannot say anything negative about this software. The software constantly expands and grows with your business. Review Source Response from Housecall Pro May 11, 2022 Hi Lisa, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. MB Mike B. President Construction Used the software for: Less than 6 months ### "Almost There" October 18, 2016 4.0 I am a painting and drywall contractor in the Indianapolis area and have looked at about a dozen different programs to help me run my business. The first thing I can say, is that it seems that no perfect program exists, since most are either too generic (difficult to tailor to my industry) or too cumbersome. I actually "used", as in, not really, Builder Trend for a period of time, but found it to be way more than I really needed. Method CRM was another, but it seemed too difficult to master. Several of my coleages in the industry are using estimating software, in addition to Basecamp, Pipeline Deals and other things. Since I am a one man operation, I have to do everything from sales to production to marketing to billing, so time is at a premium for me and I needed a solution that was easy enough to learn. I also needed a program that would synch with my Quickbooks online (another imperfect program, but its what I know) and allow me to function in the field. I eventually stumbled upon HouseCall Pro and was impressed enough to give it a shot. Right from the start, I found it easy to learn. In fact, I signed up, had my personalized tutorial and three hours later was writing my first estimate in the field on it. I will highlight the pros and cons in the fields below, but I can say that this is a company that is constantly improving its product. I get the sense that they want to be able to provide a one stop program. I say that because I have had conversations with one of their specialists and he was asking me what else would I like to see them doing to improve. They have a chat bubble online (at your desktop only) that is available most hours and they connect quickly with helpful answers. My biggest beef with this program is that they are spending a lot of time building new features into the program when I think they should be tweaking existing features. For example, there is an auto responder email feature that you can set up for as many emails as you like, but they have not included an option to include hyperlinks in the emails. I am sending out a survey form and also a review request form, in which I have created the links, but the customer is forced to copy and paste in order to access these. Unfortunately, I am getting zero responses because a hyperlink would be easier. All in all, I think HouseCall Pro is on the right track, but they have a way to go before they can live up to their true potential. Pros QBO synchronization, ease of use, ability to do estimates and invoices in the field. Tags allow tracking of specific items (similar to classes) like lead type and services provided. GPS to track employees and picture of house from Google maps shows on customer page. Auto responder feature, postcard program that is cost efficient. Great customer service, responsive. Online booking of jobs for customers. Ability to take credit cards. Mobile program lets customers know when you are on the way to their home. You can set up employees/techs and have their picture sent to the customer before they arrive at a job. Cons I have found issues with duplication of invoicing; there seems to be no recognition of multiple invoicing for a single estimate. No hyperlink option for the auto responder email program. Credit card option cannot be turned off on a mobile device, must be done on desktop version when invoicing. There is no job costing function. At $199.00 per month, I feel that this program can do so much more. Review Source TL Trey L. Operations manager Construction Used the software for: 2+ years ### "Good for small, mostly residential HVAC" November 28, 2022 3.0 This product has served us well but we are growing and I fear we will outgrow it sooner than we wanted to. I also feel that the customer service has fallen off dramatically since we started using HCP. Pros When onboarding a new employee this system is very easy to figure out both in the field and the office. Cons I like to see a clean schedule. It's tough to have someone run to give another tech a hand without throwing the look of the calendar off. They have changed the appearance too many times, it seems like they are always changing it but not focusing on the changes that would help HVAC the most. Review Source Response from Housecall Pro January 5, 2023 Hi Trey, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. TH Trish H. Daily Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I am obsessed!" February 17, 2023 5.0 We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize. Pros We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points. Cons Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature! Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) There are a multitude of reasons for the switch. \*Ease of use\*Price book\*Online Booking\*Auto- reviews\*Maintenance Plans\*Pricing (cost)\*Checklists\*Wiseteack Review Source Response from Housecall Pro February 23, 2023 WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via proadvocate@housecallpro.com so we can help! 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