# Page 3 | Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Housecall Pro the right Electrical Contractor solution for you? Explore 2739 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews --- Housecall Pro 4.7 (2739) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 3 - Reviews of Housecall Pro ## Showing most helpful reviews Showing 51-75 of 2739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rondell S. CEO Arts and Crafts Used the software for: 6-12 months ### "Rondell steele" November 10, 2024 5.0 Great they helped me along the whole way Pros The payment process was great I was able to make good Money Cons Nothing to not like everything was clear cut and they even call to help you Review Source MC Matt C. GM Facilities Services Used the software for: 6-12 months ### "Housecall Pro is a winner" October 7, 2024 5.0 Overall this product has given us a super positive experience. Works well with Quickbooks and they have been very easy to work with when we have suggested changes. Pros Feel like this product was designed just for us. Cons A little challenging to implement at first. Review Source LS Lindsey S. Manager Consumer Services Used the software for: Less than 6 months ### "I love it!" December 2, 2024 5.0 I love their features and capabilities, it's super helpful and I love it! Pros It's super user friendly and easy to adjust to. Cons I don't like the app, I prefer using this on a desktop but that is just user preference. Review Source FF Fernando F. CEO - IT Consultant Computer Networking Used the software for: Less than 6 months ### "Housecall Pro is not for the Tech Industry" July 21, 2024 1.0 I was completely disappointed with them and stopped using them after they charged us for leads that where not relevant to our services and that when contacted would not pan out as leads ready to book and pay for services. TO many leads where cold or deceptive leads. Pros I did not find any pros with it. At least nothing that I couldn't get from some other service. Cons I did not like anything about house call pro. They made it to difficult to properly present my cumpany and services to potential customers. At the time they did not have good keywords nor categories for IT Services. Their pricing and cost per lead was deceptive and many of the provided leads where junk and they still charged us hundreds of dollars for them even when they did not pan out. Review Source AH Adam H. Arborist Farming Used the software for: 6-12 months ### "Horrible company " August 20, 2024 1.0 Horrible company They want to lock you in on monthly contract and not give you a way out . These guys robbed me for 1600$ before I caught on. Keep an eye on your credit statement after talking with these guys . Pros The sneaky sales teams ability to snatch dollars from My account . Cons The sneaky sales tactics by their team. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro I did not Jobber is simple and honest Review Source BM Baltazar M. Web side Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Bad services" August 14, 2024 1.0 The worst company that does not value its clients. When you hire this company to make a website, they never do it the way they want it. After 2 months, the website was never made. They were always staggering with the managers. It is never true. They are never there on the appointments they schedule. They leave you waiting and they don't even have the kindness to call. Oh, excuse me. You have to beg them to help you. It is the worst and most terrible company there Pros I didn't like anything, it's a terrible company Cons has the worst customer service the worst staff i have ever seen they are never there to help their customers Review Source Jeremy F. Captain Business Supplies and Equipment Used the software for: Less than 6 months ### "Housecall pro for cleaning company " September 4, 2024 4.0 Very positive as the app did the best with setting up house calls to be able to get the house cleaned inside and out Pros The software is very easy to use and it allows that's to customize each order specifically to the house is going to Cons The only time I can say about it is I wish there was more to do with that Review Source Carlos Alberto C. Supervisor Construction Used the software for: Less than 6 months ### "Housecall Pro review" July 23, 2024 4.0 Good overall experience with the product. Pros The way it helps managing personal and keeping track of them. Cons Some of the features are not needed. Other than that okay. Review Source KE Kevin E. Piano tech Music Used the software for: I used a free trial ### "Terrible experience " July 22, 2024 1.0 It's my decision if I want to use your product and you haven't respected it. If you spent half the time and money chasing clients into making a better product maybe I would have stayed. Pros It was okay software, not great. It sort of worked but seemed expensive for What you got Cons After declining to keep the free trial they took over a week to cancel so I got charged. Complained that I gave them over a week to cancel and they refunded me but because I'm not in the USA it was less $10 because exchange rate movement. Since I've canceled they have phoned me multiple times each time I ask them to stop calling me and they don't respect it and call back. Review Source VR Verified Reviewer associate Accounting Used the software for: Less than 6 months ### "Compared to other applications, this is really the best application." July 2, 2024 5.0 After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details." Pros Ideal for new companies aiming to go paperless. I've never seen such an innovative application before. I recommend it to everyone I'm sure anyone will use this app and not regret it. It's the best choice. Cons HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies. There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms. My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days Review Source femi M. Head of procurement Hospital & Health Care Used the software for: 2+ years ### "Service Delivery" June 26, 2024 5.0 Really exceptional software i will recommend to my colleagues. Pros keeping appointments with my patients has really seen an increment of about 20 percent compare to the last two year. which has helped improve my time managment Cons Knowing how the understand the usage of how the plumbing option works becauses this a been quite demanding for me. Review Source VR Verified Reviewer vp/co-owner Construction Used the software for: Less than 6 months ### "overrated software" June 26, 2023 2.0 this was a huge waste of time and cost us time and money, when doing nothing would have been better Pros auto populated address in customer window Cons every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game Reason for choosing Housecall Pro we are a small family local business, service titan better for bigger businesses Review Source Response from Housecall Pro July 5, 2023 Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to proadvocate@housecallpro.com so I can investigate further here? Hope to hear from you soon! DR Dave R. Manager Construction Used the software for: 6-12 months ### "Housecall Pro is the best for service contractors" March 4, 2024 5.0 Pros The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA. Cons The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) Thryv's invoicing options were very limited. Review Source AH Anders H. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent software for contractors and labor professionals" May 24, 2022 5.0 Using housecall pro has been great so far, their support team has been very responsive. Pros Housecall Pro has made it much easier to manage my junk removal company. I can track the crew's progress throughout the day, make changes to customer bookings from my computer which my crew then sees on their phones, and the crew can communicate directly with customers through the app. It also handles professional invoicing and payments. It's made everything much easier, and the number of Google reviews we've gathered has skyrocketed due to their automatic customer close-out messages. Cons I don't like their direct online booking interface, if the customer were to use it, I find it confusing and not intuitive. We use a simpler very clear booking interface, then manually migrate those appointments into housecall pro. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing Housecall Pro Price to value Review Source Response from Housecall Pro June 1, 2022 Hi Anders, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team JP Joe P. Owner Construction Used the software for: Less than 6 months ### "Housecall Pro is the last software you'll need" August 30, 2022 5.0 Overall, it's very easy to use and offers more features than any competitors. Pros Our technicians are able to clearly see where they need to go and get information about the job before they even arrive. We are also able to convey things from dispatch that empower the technicians before they even get in the homeowner's driveway. The ease of invoicing and creating a price book has increased our profitability. We have found customers are paying much quicker when we send the invoices out immediately upon job completion. Cons There aren't many cons. I do wish there was a better integration for service agreements. Industry standard agreements are annual and offer a discount on services for the duration of the service year. If there was a way to have that all integrated and automated it would be nice. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Review Source Response from Housecall Pro October 3, 2022 Hi Joe, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Marie Jeanne E. Ceo Internet Used the software for: 6-12 months ### "Housecall pro is the best service to facilitate the work." August 1, 2022 4.0 Housecall pro allowed me to have total control of my administration and to better satisfy customers. Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. Review Source Response from Housecall Pro August 12, 2022 Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. DN Debbie N. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "HouseCall Pro from a Person who is not techie" February 2, 2023 5.0 Problems Solved by Using This Product:Housecall Pro helps you manage your appointments and schedule jobs quickly and easily. You can create customized invoices, track payments, and set up automated reminders for customers who are late on payments. You can send automated texts, emails, and voicemails to customers to keep them informed about their jobs. Housecall Pro helps you track job progress, materials used, and expenses incurred so you can stay organized and on top of your business. Benefits of Using This Product:Housecall Pro helps you save time and money by streamlining your business processes. You can increase your profitability through improved customer communication and accurate invoicing. Your customers will appreciate the improved communication and timely job completion that Housecall Pro offers. Pros Housecall Pro offers a range of features and services that make it a popular choice among service providers, including mobile access, online booking, real-time scheduling, and easy invoice creation. The platform is also user-friendly, making it easy for service providers to manage their appointments, billing, and invoicing. Cons Some users may find Housecall Pro to be a bit pricey compared to other similar services. Additionally, some users may find the platform to be a bit limited in terms of customizability, as some features and services may not be available in all regions. Finally, some users may find the platform's mobile app to be a bit buggy and prone to crashes, which can be frustrating for those who rely on it heavily. Review Source Response from Housecall Pro February 9, 2023 Hi Debbie, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team VR Verified Reviewer Director Construction Used the software for: Less than 6 months ### "Great app but incomplete" January 22, 2023 2.0 I really want to like the app as it is quite smooth genrally speaking, however a lot of basic features are missing and there has been a lot of growing pain issues like price breakdown being off for a while, or the first day using it their servers had issues and I was unable to complete an invoice etc. Pros I enjoy how smooth the app is to use genrally-for tier pricing this app is almost exclusively designed for that feature.-billing and pricing can be quite convenient-app has some professional features. Cons \-the app promised a tap reader option and lower cc rates, that was false advertising outside of us-the app is very incomplete, for example there's no way to have estimates display a time limit like good for 30 days etc.-there is also no way to enter a job description on a job by job basis which is a bit frustrating, only way to do it is modify service descriptions everytime.-the picture message feature sounded cool when I signed up however I quickly learned it only works on imessage which is really poor design, service titan worked on anything.-it has been quiet difficult to express certain terms for certain situations because setup is a blanket thing so if you offered similar services that will work but if your offering multiple trades it will be clunky. Reason for choosing Housecall Pro Features promised that weren't delivered on Review Source Response from Housecall Pro February 1, 2023 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. PD Paul D. Operations Manager Construction Used the software for: 6-12 months ### "Marginally useful for scheduling" September 5, 2019 2.0 Extremely disappointing. Huge mistake for us. Pros HCP is marginally useful for scheduling. Cons 1) No way to document when a client accepts your proposal, which means No CONTRACT. Even if your customer accepts your estimate, you have no documentation of such. This, of course, means that you do not have a contract with the customer, and you have no hope of being paid for the work you did. Kind of a huge problem. 2) Inability to control alerts and messages to customers. It's either ON or OFF -Customers receive annoying alerts every single day you're on the job -at least a half-hour before you begin work...so like 6:30 every morning...Or, no alerts at all. That's your only choice 3) Every interaction with Customer Support ends with "No you're not able to do that, but we'll forward this to our engineering team." Every single interaction. All of them end like this. Nothing is ever resolved -at least in our experience. 4) The product development team keeps churning out more and more features to charge for -when the infrastructure of what they've already built is woefully lacking in usability. 5) When a job takes more than one day to complete, there's an option to add what they call a Segment. You can add as many segments as you like for multiple-day jobs, but each successive segment is blank. So if you want your crews to know what their scope of work is -or if you want them to have access to the attachments you added -you have to re-attach and resubmit your scope of work for every single segment you add. 6) I could go on and on -but I think my time would be better spent Review Source Response from Housecall Pro September 10, 2019 We would love it if you would reach out to the chat team and ask for a call to go over the features. It looks like we just need to go over them in better detail so you can get the most from them. We'd be happy to help you better utilize our software! Every time a customer approves or declines an estimate it shows up on the estimate details page. Customers can only receive 5 types of automated notifications: 1. When a job or estimate is scheduled. 2. When you press the "on my way" button 3. When you press the "finish" button 4. When payment is made (they receive a receipt via email) 5. Any re-marketing emails or postcards that you (manually) set up You control the daily "on my way" and "finish" messages (you do not have to press them). When you create a new segment try "Copy to new segment" and all attachments will carry over. Lastly, our chat team forwards feature requests to development so they can be considered for work. It's the best path to being worked on. AM Andy M. President Construction Used the software for: Less than 6 months ### "Saves time and Money" July 31, 2022 5.0 Great customer service and functionality Pros Housecall Pro has been a great addition to our company. We've used several different options in the past and never been satisfied until now. This software has saved us countless hours and made us a more profitable company. Great support Cons There are a few minor hiccups, but they can be easily worked around until the software team makes adjustments to eliminate them. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Housecall Pro Functionality, presentation and price Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Inefficiency and loss of customers due to scheduling issues. Review Source Response from Housecall Pro August 12, 2022 Hi Andy M, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team JS JonPaul S. owner Construction Used the software for: 2+ years ### "Incredulous" February 1, 2023 3.0 So, we moved and I changed the business address a couple of months ago in my profile. Somehow during the change some profane words were written in the license box and then were saved. After that every invoice a customer received as a PDF has the profane words at the bottom of the invoice. HCP Said that they have no way of telling me when the exact date change was or a way to forward the emails sent to customers in the time frame so I can limit the amount of customers I need to confess this to. (some customers don't look at the PDF) This is something to think about here because HCP sends the email and we don't get Cc'ed or Bcc'ed. Therefore after a customer gets an invoice a permitted staff worker can change information later. It is incredulous that they can't look back at email history; I would think twice about using Twilio then. Although it is on my end that the profanity was created it was HCP that polished it into customers email. this makes them libel. Customers don't often open the PDFs when one does I will promptly give them HCP's number. Pros good for new company that wants to go paperless. Cons HCP the company is moving towards marketing. The pro clients are no longer the target clients. The pros are now the "Product" and the new target audience are warrantee companies. There is no way to quickly search for jobs and clients from the main page using key word. Things that make sense on a google platform are nixed in the HCP board room.And my main complaint: emails to clients are sent from HCP and the Pros are not even sent a copy of what they get. Therefore, there is no traceability compliance. When an invoice is created and sent the job is not locked up and can be edited after the client is billed out. The office will never see what the client gets sent and HCP can not dig it up for you. Emails are lost after 7 days I'm told. Review Source Response from Housecall Pro February 9, 2023 Hi JonPaul, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team JR Jeff R. Owner Environmental Services Used the software for: 6-12 months ### "Pretty Good " February 16, 2022 4.0 It's be a positive change to our business. Overall there are some major shortcomings but some of them have been addressed through software updates and we've learned to live with others. There is a lot of "fluff" that would be cool if it worked but as it is it just gets in the way, it should really be removed until it can be implemented into the program properly. Pros Review generation Invoice easy to generate Estimates easy to generate Cons I'm sorry, I'm running out of time to complete this. I could type for an hour at least in this space, PLEASE feel free to call me directly and we can discuss my recommendations \[Sensitive Content \] Reason for choosing Housecall Pro It seemed to be set up in a simplistic fashion that served the majority of our needs. Review Source Response from Housecall Pro May 11, 2022 Hi Jeff, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. DR Derek R. Owner Consumer Services Used the software for: 6-12 months ### "HVAC business " October 12, 2022 5.0 Pros It's relatively easy to use. I can schedule an estimate, then convert it to a job once approved, send the invoice and even take payments through the website/app Cons The online scheduling option seems like it could be a good feature, but our company doesn't use it much and the times we have used it, the emails just got lost or customers selected the wrong responses which led to confusion. Scheduling a job that takes multiple days is also a bit of a nuisance. We switched from Jobber, and they were so easy to schedule a multiple day job. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was lacking some features that HCP had. Jobber also had some good features that HCP does not. In the end, the pros outweighed the cons and we made the switch. Review Source Response from Housecall Pro November 10, 2022 Hi Derek, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Stay away! Horrible experience. There are better alternatives. " July 14, 2022 3.0 The purchase was great....and that is where is ended. I implemented the software myself as the onboarding specialist that was assigned to me could not give me any direction whatsoever and every question I had needed to be escalated to someone else. That someone else doesn't exist as I waited an entire day to resolve issues that were critical to my business and they never tried to contact me back. In addition they waited until I had already processed over $6000 in CC payments before asking for my EIN number as well as my contractors license number only to tell me that "my account had been flagged and they would no longer process CC payments and that I would have to wait for 6 months to 'review the matter again." Put my business on complete standstill as I bought this software as a package. Manage my handyman business and process payments through their app and software. When I question their team about the issues with CC processing the response was: "you can take it or leave it. you can refund your customers and go to another cc processing company." Seriously? After I roll out their software this is the response I got. When I take to management the response was very similar. He used the excuse that this is another department and he has no control over the CC processing side of the business. So basically what I did was waste time and money with a program that they could not fulfill what they sold me on, and then proceed to tell me to "take it or leave it." Pros Features that are supposed to work with the software would be great if they actually worked. Cons Customer service with this company is awful. Employees have a "take it or leave it" attitude and they could care less about how their service is a poor reflection on them. Stay clear of this company! Reason for choosing Housecall Pro I thought they would provide all that I needed with a good customer experience. I read online reviews that were decent but unfortunately the negative reviews are spot on with my experience. Review Source Response from Housecall Pro July 26, 2022 Hi There, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. VR Verified Reviewer Vice President Business Supplies and Equipment Used the software for: 1-2 years ### "Meh" August 11, 2022 2.0 It has always been MEH.....But after today I am heavily looking at getting far far FARRRR AWAY from this company!!!!! They have no care or concerns for their customers, or providing a functioning product. Pros Its okay, but definately not great. They spend alot of time upgrading features that have little use, meanwhile leaving important features with critical issues unresolved. (like automatic late fees, and changing customers name in invoice if you accidentally have the wrong one in field). Cons CUSTOMER SERVICE!!!!!! Absolutely the worst! If you like to hire companies that will treat you like a human being this isnt it. We had to close our bank account after being hacked, and open another one for our protection. (According to the bank). I realized I had no number for housecall pro and could not call them. I could not update my account, resulting in loss of customers since they would not be able to pay by credit card since we couldnt easily manage connecting our new account. The lady who called was unbelieveably rude! when I told her that I lost customers because we couldnt bill them because of their system issues, she said "well thats your perception"....ummmm,,, no, reality. And she was obviously 20 with a righteous attitude who feels that she is above all else. Just disgusting attitude. It made me realize that I could not believe I have paid and supported this company who fails to properly train employees in customer service. Review Source Response from Housecall Pro August 23, 2022 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.