# Page 4 | Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Housecall Pro the right Field Service Management solution for you? Explore 2739 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews --- Housecall Pro 4.7 (2739) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 4 - Reviews of Housecall Pro ## Showing most helpful reviews Showing 76-100 of 2739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Chris M. Owner Consumer Services Used the software for: 6-12 months ### "Missing Key Features. Look Elsewhere." January 28, 2020 2.0 Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options. This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did). My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software. Pros The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy. Cons The invoicing features (or lack thereof) are infuriating! 1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME! 2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc. 3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast. 4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection. 5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts. Review Source AV Ashley V. Secretary Package/Freight Delivery Used the software for: 2+ years ### "Perfect for Scheduling/Dispatching Services" March 23, 2022 5.0 This software has saved time, which we know saved money. It has made what was a huge burden and workload so much lighter and easier to manage. Setting multiple schedules for multiple field technicians who do different jobs had never been easier to organize as well as keeping all of the customer information accessable in the easiest ways. This is 100% the best app for scheduling, invoicing, and more. Pros Before we found this software, we had to have everyone handwriting information, it was outdated and hard to access, and unorganized. This system has made our entire functionality change. We could never do what we do with a growing influx of customers without this phenomenal software. It has changed business and customer service for the better in every way. Cons The only issue we have is making sure that if we have a last minute change we have to ask our technician to refresh their app so that they can see changes. This is a minor inconvenience with the surplus of exemplary use we get from this software. Review Source Response from Housecall Pro May 4, 2022 Hi Ashley, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. LB Lisa B. Vice-President Consumer Services Used the software for: 2+ years ### "Housecall Pro - Service Related App" February 1, 2022 5.0 Whenever I think of something I may or not be using to it's full potential or don't understand something. The software magically shows me what I am looking for or I need to expand my knowledge on. I am thankful for the extra help! Pros We are a plumbing service business. We love the fact we can see all of our open jobs in one place, which can make us more efficient as a company in scheduling our jobs in certain areas of the city by zip codes. We love using the online payment portal offered through use of this software, so our customers can go in and make payments at their convenience online, or we can process payment over the phone, as well as at the job site. Housecall Pro offers so many integrated programs to run your business professionaly, and seamlessly. If you are in the service industry, you really need to check this program out. You will be amazed and very happy with everything about this software. Cons I cannot say anything negative about this software. The software constantly expands and grows with your business. Review Source Response from Housecall Pro May 11, 2022 Hi Lisa, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. MB Mike B. President Construction Used the software for: Less than 6 months ### "Almost There" October 18, 2016 4.0 I am a painting and drywall contractor in the Indianapolis area and have looked at about a dozen different programs to help me run my business. The first thing I can say, is that it seems that no perfect program exists, since most are either too generic (difficult to tailor to my industry) or too cumbersome. I actually "used", as in, not really, Builder Trend for a period of time, but found it to be way more than I really needed. Method CRM was another, but it seemed too difficult to master. Several of my coleages in the industry are using estimating software, in addition to Basecamp, Pipeline Deals and other things. Since I am a one man operation, I have to do everything from sales to production to marketing to billing, so time is at a premium for me and I needed a solution that was easy enough to learn. I also needed a program that would synch with my Quickbooks online (another imperfect program, but its what I know) and allow me to function in the field. I eventually stumbled upon HouseCall Pro and was impressed enough to give it a shot. Right from the start, I found it easy to learn. In fact, I signed up, had my personalized tutorial and three hours later was writing my first estimate in the field on it. I will highlight the pros and cons in the fields below, but I can say that this is a company that is constantly improving its product. I get the sense that they want to be able to provide a one stop program. I say that because I have had conversations with one of their specialists and he was asking me what else would I like to see them doing to improve. They have a chat bubble online (at your desktop only) that is available most hours and they connect quickly with helpful answers. My biggest beef with this program is that they are spending a lot of time building new features into the program when I think they should be tweaking existing features. For example, there is an auto responder email feature that you can set up for as many emails as you like, but they have not included an option to include hyperlinks in the emails. I am sending out a survey form and also a review request form, in which I have created the links, but the customer is forced to copy and paste in order to access these. Unfortunately, I am getting zero responses because a hyperlink would be easier. All in all, I think HouseCall Pro is on the right track, but they have a way to go before they can live up to their true potential. Pros QBO synchronization, ease of use, ability to do estimates and invoices in the field. Tags allow tracking of specific items (similar to classes) like lead type and services provided. GPS to track employees and picture of house from Google maps shows on customer page. Auto responder feature, postcard program that is cost efficient. Great customer service, responsive. Online booking of jobs for customers. Ability to take credit cards. Mobile program lets customers know when you are on the way to their home. You can set up employees/techs and have their picture sent to the customer before they arrive at a job. Cons I have found issues with duplication of invoicing; there seems to be no recognition of multiple invoicing for a single estimate. No hyperlink option for the auto responder email program. Credit card option cannot be turned off on a mobile device, must be done on desktop version when invoicing. There is no job costing function. At $199.00 per month, I feel that this program can do so much more. Review Source TL Trey L. Operations manager Construction Used the software for: 2+ years ### "Good for small, mostly residential HVAC" November 28, 2022 3.0 This product has served us well but we are growing and I fear we will outgrow it sooner than we wanted to. I also feel that the customer service has fallen off dramatically since we started using HCP. Pros When onboarding a new employee this system is very easy to figure out both in the field and the office. Cons I like to see a clean schedule. It's tough to have someone run to give another tech a hand without throwing the look of the calendar off. They have changed the appearance too many times, it seems like they are always changing it but not focusing on the changes that would help HVAC the most. Review Source Response from Housecall Pro January 5, 2023 Hi Trey, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. TH Trish H. Daily Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I am obsessed!" February 17, 2023 5.0 We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize. Pros We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points. Cons Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature! Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) There are a multitude of reasons for the switch. \*Ease of use\*Price book\*Online Booking\*Auto- reviews\*Maintenance Plans\*Pricing (cost)\*Checklists\*Wiseteack Review Source Response from Housecall Pro February 23, 2023 WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via proadvocate@housecallpro.com so we can help! Ryan T. Managing Partner Real Estate Used the software for: 2+ years ### "Great software that has really helped us take our remediation business to the next level." June 16, 2022 5.0 HousecallPro has helped us take our business to the next level and makes dispatching, estimating, and bookkeeping much easier. I've used other competitive products in the past, but nothing has come close to the features of HousecallPro. Pros Price list flexibility, automated emails, estimate approvals and invoicing, and dispatching to make sure everyone's on the same page. Cons The automated emails should absolutely be tied to job tags, but because they're tied to customer tags, we have to add and remove them vigilantly if we have repeat customers with multiple properties or different service needs. I wish the estimate approval process was more of an eSignature process as opposed to any party just clicking a button. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) mHelpDesk's only benefit was the integration with HomeAdvisor. But otherwise it was garbage by comparison. Review Source Response from Housecall Pro June 21, 2022 Hi Ryan, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team SS Shelley S. Office manager Construction Used the software for: 6-12 months ### "House Call Pro - is a Dispatching Pro" May 27, 2022 4.0 Overall this is a good program. Pros The dispatch capability is great. As a company using House Call Pro and as customer of another trade that used House Call Pro, I definitely found the text notifications an asset. Cons For overall job management, we needed a CRM that had a budget for job costs, commissions as well as communicate with some of our other software. This is a good software and we were excited about it but it ultimately didn't fit all that we needed and let us having to duplicate information between two programs. Reason for choosing Housecall Pro We no longer use this software but I still liked it. It is great for dispatching, job tracking for the client and communication with the client. The invoicing worked well as would be expected. If we could harness the dispatching capability of House Call Pro with our current CRM we would have a perfect system. Review Source Response from Housecall Pro June 1, 2022 Hi Shelley, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. CT Charlene T. Managing Member Construction Used the software for: 1-2 years ### "Cordan's review" June 19, 2023 5.0 Overall the program is great for construction workers. It can use a few tweaks and I think this program could be perfect. Pros The constant flow of information from scheduling the customer to closing the job. Cons That my technicians try to attach pictures in the app and it is a hit or miss situation. Review Source Response from Housecall Pro June 26, 2023 Thanks for the review! Happy to see you are enjoying it and its helping your business! We did recently update the photo function which allows for the photos to upload in the background while doing other work on the app. Make sure that all your techs are using the most recent version of the app and have a valid wifi/data connection. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! CB Cal B. HVAC and plumbing Facilities Services Used the software for: 2+ years ### "Was ok but now is a mess." June 23, 2023 1.0 went from good to Ok to just been a mess. they get your deposit and keep the money for few daysto play with your money and 2 weeks later you get your payment when customer pay them same day.customer service the worse in the country,Mobile devices are not good with this application because you don't get full menu.super complicated to invoice when you try to collect a deposit and them copy that estimate to a job the deposit won't transfer and that create a mess, and yes it never accurate with QuickBooks. always gives errors. price gone way up and now is not worthy. all customer service now is a bot. Pros Use to be good, never great, but some how for a small business help. Cons worse customer service ever. plus a mess now,after 3 years I give up trying to synchronize my QuickBooks. since they open new office in Colorado this turn to a mess.it is impossible to talk to a real person if you are a customer already.only talk to a real person if you trying to sing on with them. Reason for choosing Housecall Pro they used to answer the phone in person. Review Source Response from Housecall Pro June 29, 2023 Hello Cal! Sorry to see all the issues you have had. For well over a year now, we have had an inbound support line at 858-842-5746 where you can speak to a representative. We are always working to improve, making our features better and more robust. Can you send me an email at proadvocate@housecallpro.com with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon! BC Barry C. Owner Architecture & Planning Used the software for: 2+ years ### "House call review " September 20, 2019 5.0 Pros App use experience is phenomenal. I have written estimates In a time crunch in the driveway of the customers house b4 a sales meeting. While not ideal, the ability to have something for my client rather than nothing is all the difference. Only Houscall makes this possible. Cons Housecall over all gets 5 stars , no question about it. The only reason I gave 4 stars is some areas is because I am seeing the potential of the product and would like to see house call achieve that potential. Web based use is definitely not the same experience as the app. Pages bog, cursors lag, and it takes time to write proposals and navigate. While the organization of the web based platform is truly superior, the navigation is not. I choose to log on the web based platform because of the clarity and organizational benefits but I often find myself frustrated, losing unsaved pages or saying “ common”. With that said there is nothing that even comes close to what housecall offers me so take that criticism in perspective to the the truly awesomeness of house call as a whole. I would like to add that house call software engineers have come up with some great ideas! Ideas I never knew I needed but now can not go with out. Features such as street view and home value in the customers page is very helpful. Other helpful features SA colab with employees and sales updates, employee tracking and credit card processing on site are In app features I have been introduced to that I can’t live with out. These features may not seem like the back bone of your business head on but i can tell you in hindsight they all add up and contribute to your over all competitive edge. Reason for choosing Housecall Pro There were no other comparable products at the time i began using housecall and I see no reason to ever begin using anything else. I have become accustomed to housecall and i now have a good relationship with the product. I would not want to learn anything new or move my business elsewhere ever if possible. Review Source AS Arpan S. Email Marketing Expert Events Services Used the software for: 2+ years ### "Complete Home Maintenance and Repair Solutions with Housecall Pro" May 6, 2023 5.0 Housecall Pro is an all-in-one business management platform designed to streamline the operations of home service businesses. Its web-based app and mobile companion app make it easy for technicians to communicate with customers, access customer information, and create detailed estimates, invoices, and job schedules. One of the standout features of Housecall Pro is its user-friendly interface for both technicians and customers, with digital signature capabilities for faster processing. The interactive timeline feature allows businesses to easily access past job records and customer profiles, while automated payment processing reduces errors and saves time. The automatic syncing between the mobile and web applications ensures technicians stay organized, even without access to a computer in the field. Housecall Pro is an ideal solution for small, growing businesses seeking to manage their operations more efficiently and effectively. Pros Housecall Pro is an excellent all-in-one software for small business owners and service providers. It provides a wide range of features that make running a service business easier than ever before. All the essential tools come together to make scheduling, invoicing, payments, customer management and more as easy as possible. The app has been designed with ease of use in mind and it’s intuitive user interface allows users to get up to speed quickly. Housecall Pro is an impressive tool that can help streamline any service-based business. Highly recommended! Cons Users can easily look up past job records during subsequent visits or follow up conversations through an interactive timeline feature within each customer profile. Review Source Response from Housecall Pro May 11, 2023 Wow thanks for this review! Really glad to hear that we are aiding in streamlining your business!!! If there is any other feedback or support needed, don't hesitate to reach out to me via proadvocate@housecallpro.com. Thanks again and have a great day! EB Esther B. Owner Construction Used the software for: Less than 6 months ### "Mixed Emotions" June 19, 2019 3.0 PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the techs to maneuver. Having a picture of the tech when notifying the customer via text they were on their way was great. Made our customers feel at ease for them to know who would be coming to their door. CON: Chat takes way too long and not able to speak to someone. We have a lot of commercial accounts that require a purchase order number on the invoice. There is no "box" to add PO, need to put in the notes at bottom of invoice. Should be at the top of the invoice for customers to reference quickly. Job location only has two lines available. Again, a lot of our commercial customers have several job descriptions and need to have the job location name (1st line), street address (2nd line) and city, state and zip (3rd line). They do have the "parent/child" entry but they are separate from each other when searching or invoicing. Can't search for an invoice number quickly. Need to pull up the customer and then find the invoice. Invoice template could not be changed, font too large and spaced out way too far so almost every invoice went into 2 pages. A lot of our commercial customers had complained because they were having to print out multiple pages for an invoice. Pros We loved the GPS that showed the property location and street view. This helped our techs locate the property without questioning. Also when entering the job, it prevented the office from a typo when entering the property street address. Cons At first sign up we were given our "own" personal trainer. However, she was on a time limit and did not help with our concerns. Would cut me off and say she had to take other calls, would need to set up another appointment... a few days later. Got my 30 minutes again, then she said set up 5 jobs and see how they go. The problem is that our business did not stop, it had to keep running and we didn't know how to set up our system. By the time it was set up we had a huge backlog of entering, late invoices, etc. After our 2 or 3 visits with our "personal trainers", they converted us to customer service online chat only. It took a long time to get someone to respond, most times would lead into another question, wait again, and so on. Wasted so much time in the office! At the beginning of set up, it took days and hours to get results, very, very frustrating. Kept asking if we could just speak to someone and they said they were set up for online chat and could make an appointment if the concern was something a chat could not resolve. I would need help at that moment, would not want to wait several days to speak to someone. ( After a few weeks we ended up going to Service Fusion which gave us 60 full days with our personal trainer. Would spend up to an hour on the phone guiding us through the set up. And if our rep was not available, you could speak to anyone on the customer service team. Absolutely wonderful!) Review Source AS Anthony S. owner Construction Used the software for: 6-12 months ### "Housecall Pro Pros & Cons" January 23, 2021 5.0 I am very happy with it. I came from Wintac. I was with Wintac for about 25 years and made the switch to Housecall Pro and it has helped me with things Wintac was not capable of helping me with, like my online presence, getting more reviews, tracking how long employees take at jobs, etc. Pros Very easy to use, the user interface is clear, has mobile app, has desktop app, the company listens to its users and make updates to the software pretty quick. Has open API to a lot of 3rd party software and is open to having more. work orders are great Cons Still building new features that are very important to have but not there yet, some important features are there but seems like not a lot of time was put into those features where more time might have been put in other less important features. Reporting does not dig deep enough. service agreements need work Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ThermoGrid](https://www.capterra.com/p/156796/ThermoGRID/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing Housecall Pro Service Fusion - the set up was horrible, the support from the team didnt know any answers to my questions so i just assume it was going to be hell in the future. Service Titan - too expensive for a company my size. ThermoGrid - Price was high and the software had way too many steps to create a job from a call (correctly) to have proper reporting later on in the future. Also, the line items looks like an excel spreadsheet, wasnt too crazy about that. Review Source VK Vishnu K. Godown Incharge Information Technology and Services Used the software for: 1-2 years ### "Housecall Pro is the best software which I have encountered and used till date. " February 11, 2023 5.0 Many problems like scheduling, client database problems I had overcome due to use of this software. Pros I liked all the features which I had experienced in this software and it makes my work fun. Cons I feel personally that there are no cons in this software. Review Source Response from Housecall Pro February 14, 2023 Hi Vishnu, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team GL Garrett L. Estimation Manager Construction Used the software for: 1-2 years ### "Great software for the in-home service industry" May 13, 2023 5.0 It was critical in the insulation estimation / worker dispatch aspect of the business. We use it constantly from the initial customer contact all the way to a google rating request after payment has been collected. Pros Housecall Pro is very easy to use and set up. Most of the functionality can be done with a mobile phone. Very customizable and well designed. Cons Some more complicated functionality must be done on a regular computer, and the schedule can get convoluted and quite hard to read Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing Housecall Pro We got the most functionality for the money Review Source Response from Housecall Pro May 17, 2023 Thanks for the review! Happy to hear that you have found the software easy to use! We are making some updates to the schedule on mobile right now that should help with visibility there! If you have any other feedback feel free to reach out to me at proadvocate@housecallpro.com. Thanks again for the review! DM DAVID M. owner Consumer Services Used the software for: 2+ years ### "HousecallPro - Great for Startups" March 22, 2021 5.0 Housecall Pro has tremendous customer service. However, as they have grown, the responsiveness and problem-solving approach has taken on a more transactional nature, whereas before the service and support was much more engaged in understanding your issues and focused on problem resolution. Have had a couple of issues come up that would have been solved by HCP in a minute previously, and now I get the "have the customer do this" or "you need to do that" or "we won't be doing any additional work on this issue" or "you will need to be prioritized behind everything else" responses. Does not fly for mission-critical breakages (i.e. emailing estimates, invoices and receipts to \[SENSITIVE CONTENT HIDDEN\] email extension customers). Pros Ease of use and easy to learn. The notifications are a game changer. Cons Ability to query the customer database for factors such as date of last service, within the app, and manage reminders/estimate follow-ups for true CRM/Sales platform capabilities. The platform also has some inflexibility for industries other than HVAC. Reason for choosing Housecall Pro At the time, was exactly what I needed as a startup business. The customer service blew me away, as well as the robust functionality for the price for a home services business. Review Source BH Ben H. Founder Facilities Services Used the software for: 6-12 months ### "HCP listens" September 20, 2019 5.0 We enjoy using HCP. There the best we've used by far, and we've used camelot and servicemonster. The Mastermind was helpful and we get the feeling they overall care and are out there to make us better. Our clients rave about the omw's and finishes communication. I love texting through the app (although I wish you could see/use that from the desktop). It simply makes us look more professional and it usually works... which is more than I can say about other services. Pros I like that a conference call was set up with me to discuss a major issue I had with billing multiple contact/dept clients. They listened to my concerns and within 2 hours made a change to the software they we now utilize on a weekly basis. Cons There's still a few buttons that need to be accessible a little easier. For instance, the client search has too many steps to be the single most used button. (that's why we have hcp is to keep track of our clients info etc. (too many un-needed steps). You've made me click the client page, then I have to select the search bar... which happens to be on the opposite end of the screen. Either have the search bar auto fill (start curser there) so we can click client, and then start typing the clients name, or (my preference) add the search bar to the header and have it accessible from every page. 2nd biggest fix requested: I really wish we would get a notification similar to when a invoice doesn't connect with QBO properly for when our text and emails don't go through to the client. We love the software so much that we use the omw, finish tabs as well as sending estimates via email... and it's frustrating hearing the client didn't receive the notification only to then learn we had a missing letter or wrong digit etc. that we could have caught initially. It makes the client feel like we've forgotten them when they are expecting the notification and we do our part, but they don't receive it.... and we don't know that it didn't get completed. Switched from [ServiceMonster](https://www.capterra.com/p/119312/ServiceMonster/) It was so wonky to use in the field with iPad's and it made us look incompetent with our clients. Review Source JS Jennifer S. Manager Construction Used the software for: 2+ years ### "Makes our business look professional" August 26, 2022 5.0 I've been very pleased with House Call Pro overall. Pros \-Scheduling -Customer support -Price Book (You can set your on prices and description to pop up every time the service needs to be added to an estimate.) -Reports! Cons \-Customer follow up is hard -No follow up notes section -Contractors can see privet notes when you have to leave notes in an order so someone else can follow up. Review Source Response from Housecall Pro September 6, 2022 Hi Jennifer, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Rayanne W. Operations Manager Construction Used the software for: 2+ years ### "EXCELLENT" August 28, 2020 5.0 Pros HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn. One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service. Cons Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good. Alternatives considered [D-Tools System Integrator (SI)](https://www.capterra.com/p/152733/System-Integrator-SI-2016/) Review Source SB Scott B. President Consumer Services Used the software for: 2+ years ### "Love HouseCall Pro" May 2, 2020 5.0 Overall great! I have referred it to many friends and people I talk to. It far surpasses any software I’ve seen or used and the way they communicate and run the company is just icing on the cake. Pros HCP has made my day to day business adman much easier. It literally replaces a part time employee w all that it does for me. The digital schedule is great. The text and email reminders that are sent out look so professional-I get comments from customers saying they love all “my” communications (it’s mostly automatic). So cool! The invoicing is clear, the cc payment link that comes on every invoice sent out has helped to keep a/r low. Everything is at the click of a button, and very user friendly. One of the really great things is their customer service. When I get stuck or have any glitches, they reply within minutes (no joke), and it’s always a precise reply. Sometimes they tell me there’s no feature for what I’m asking but they submit my request for the feature to be a future addition. Overall, it’s been the best software addition I’ve had. This is my 4th software over 20 yrs of doing business and with all their constant updates I don’t expect to ever have to change again. Cons There are features that don’t exist yet. I have been able to find work arounds for all of them. For example, you can’t send out a broadcast marketing email to your customer base. However, you can easily export your client list to do it through another platform. You can easily and send out a custom postcard to your client list through HCP, it can even be automatic. Since it’s cloud based, if I don’t have cell svc or wifi, I can’t access any info or process any invoices/estimates etc. This is a limitation. Review Source RB Rebekah B. Administrative Consumer Services Used the software for: Less than 6 months ### "Combined most of my programs into one" December 12, 2017 4.0 We are a commercial cleaning business and have been in business for almost 20 years. For the last few years we have been transitioning from paper to digital. We have multiple employees, that are private contractors. They work at several locations. Each location has it's own pricing. Most times any additional services or charges added to a job are reported back with in a day or two. We were using a paper calendar for on the go access, that was then copied to a shared online calendar. That information was entered into an invoicing program and invoices were emailed via a private email account. The process from work ordered to invoice sent could take up to a week depending on when our employees got back with information about the job. Going into this next year we decided to try an "all in one" program. Housecall Pro so far has been great! It has most of the features we need. I love the app feature that comes with this program. It pings the employee when a job is assigned. Reminds them of upcoming work, gives directions to the location and lets them add details, pictures, or services to that job on site. My workload has been cut significantly, allowing me to get to other administrative demands finished that usually get pushed into my weekend. Having the calendar, employee assignment, clients, services, and invoicing all in one place is amazing. I've had to make some adjustments and "tricks", since it is a basic program. But nothing enough that's made it difficult to use. Overall it has taken a good amount of stress and transition from our plate. For single users to a company with multiple employees, this program can do a lot for you. Pros Convenience, combines most of your business programs into one easy to use program Customer Service, with offices on both coasts I am able to get in contact with customer service within 10 minutes. Accessibility, I can access the program from any computer with internet connection or use my phone via the app. Faster Reporting, employees out on the job can add details, services, or new jobs on sight. Cuts out bridges between programs and communication, I can enter in a job on the program, assign my employee and it's sent to whomever I need it to be sent to (employee or client) saves me from having to enter it onto either a paper calendar, or a shared calendar, and then notifying the employee of the job and then waiting on a report that they have completed the work. No contract - you can do monthly, half year or annual commitments Cons Limited customization, I have to incorporate my own item code to personalize my clients services. The invoices are also limited on what can be changed/added Only completed jobs can be searched. There's no search or sort option for each client. So I have to scroll through jobs. Once a client accumulates work it can be a hassle to scroll though pages of information. Confirmation emails, because the invoices are sent though the program. I don't receive confirmation emails. It only show what has been sent. Review Source NS Nicole S. owner Accounting Used the software for: 1-2 years ### "Great CRM" May 28, 2022 5.0 Great CRM for a trades business. Communication, customer info and notes all in one place. You will still need an accounting system like Quickbooks where accounting related reporting can be more robust. Pros Service and materials lists make creating invoices a breeze. Easy to convert estimates to jobs. Easy to tag the appropriate employees to jobs. Custom reports and dashboard allow you to see KPIS in one spot. Connects to Quickbooks very easily and syncs in real time. Tech support is super responsive and helpful. Adding employees is very easy. It sends them a link to download the app and onboards them in no time. Checklists for techs and project managers are great and you can customize them and also make them required before a job can be marked as complete. You can accept payments and ever offer financing all through the app. Cons The app is great in the field, but the browser version is much more robust. So techs can use the app, but for back office purposes, browser is better. It does only sync with Quickbooks one way. And some dates are hinky when they carry over if you collect a deposit or do progressive invoicing. I always have to fix a handful each month. You also cannot retro date things- so if a payment is received and not marked same day, later you can only date it the day you are marking the invoice paid. Review Source Response from Housecall Pro June 1, 2022 Hi Nicole, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Meagan W. Handyman Construction Used the software for: Less than 6 months ### "Housecall Pro for Professionals " June 25, 2023 4.0 Pros Scheduling appointments, billing and invoicing, and payment processing are done easily and comfortably from my phone. Cons Nothing to dislike here! Housecall Pro is an excellent software program. Review Source Response from Housecall Pro June 29, 2023 Thanks for the review! Happy to see you are enjoying it and its helping your business! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! RP Rosemary P. Owner Construction Used the software for: 2+ years ### "HouseCall Pro" October 13, 2022 5.0 Pros I love that I can do almost everything with this software. It has helped our company grow and I love that we are able to grow with HouseCall Pro. Cons I would really like to have inventory management available and I do not like working with Stripe for the payment processing. I am however, glad that they are starting to allow payroll though. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Housecall Pro The Price, the ease of use, and features. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because HouseCall Pro has more features available that I needed to be able to utilize such as maintenance plans and GPS tracking. Review Source Response from Housecall Pro November 10, 2022 Hi Rosemary, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Similar Products Featured ## Related categories [Maid Service](https://www.capterra.com/maid-service-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.