# Page 6 | Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Housecall Pro the right Field Service Management solution for you? Explore 2739 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews --- Housecall Pro 4.7 (2739) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 6 - Reviews of Housecall Pro ## Showing most helpful reviews Showing 126-150 of 2739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WP Wendy P. Office Manager Construction Used the software for: 2+ years ### "Housecall Pro IS the BEST Platform for Businesses" May 19, 2020 5.0 By utilizing Housecall Pro platform, we are much more organized in our processes from Technicians, Customers and Training. Our revenue increased more than 25% in the first year and nearly 30 in the second. The hands on support from the very top echelon of upper management is unfounded. Nowhere else have we experienced first hand the level of support from all of Housecall Pro's teams from the top COO to the IT Technicians who continually improve the platform. Pros My most favorite part of this software is the people that back it up. Software is software, it's the people who make the difference. All of the Housecall Pro teams are some of the most amazing people in this world. The software is very user friendly with many features being created to meet the demands and needs of the trades that use. The continuous upgrades to the platform, features and 3rd party extensions that make the user experience more customizable for the intended users. Always pushing the boundaries of excellence. Cons The accounting side of things for the money transmitted to the bank. Sometimes there are glitches that cause problems within the money deposited transmissions and the tax rate causes errors that are not always an easy fix. The work around to fix the errors caused more work for me by having to go into my quickbooks to change a tax rate then reinstate it to the original rate. Oye' vei ? Reason for choosing Housecall Pro The usability of the platform to meet the business requirements to succeed in our service plumbing industry. Ease of use platform that is easy to onboard in days not 6-8weeks. Support, training and live 1:1 webinars along with many features that are always being improved upon. Review Source VR Verified Reviewer Independent Musician, Freelancer (Odd Jobs), Courier Consumer Services Used the software for: 1-2 years ### "From Itinerary To Invoice, Housecall Pro Is The All In One Handyman's App!" January 15, 2023 5.0 It has truly been a great experience with the app because it's legible and organized interface features. Easy to navigate, and helps me maximize my day from start to finish. Pros I really enjoy not having to bounce around from one app to another in trying to keep work and work orders together. With Housecall Pro, every detail I need is in one place! From receiving the work order, to invoicing the customer! Keeps every detail consolidated and professional in one place! Cons I haven't come across anything that I'd deem as a weak spot for the Housecall Pro App. Though, not a big deal, perhaps for fun have a customization option such as background design, color, etc. Review Source Response from Housecall Pro February 1, 2023 Hi there, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team JS Julie S. Business Manager/Owner Consumer Services Used the software for: 1-2 years ### "My HCP experience" October 11, 2018 4.0 HCP has brought our business to the next level. We have been using the software for two years and have a very basic plan. Before HCP, we were keeping our appointments in a spiral calendar and customer information was difficult to maintain. With HCP, we have been able to better track our customer activity and history. One of the newer features that I find interesting is the lifetime value of the customer. This is giving us some insight into how much revenue our customers generate. I am considering upgrading to the next level of HCP to begin accessing some of the marketing tools that HCP promotes. Pros I like the ease of use for employees and users in the field. It is simple, yet allows our company to be in contact with our customers. From the office perspective, we have reduced how many invoices we are sending the mail significantly. Our customers like receiving e-mails from us, including the invoices. The portal for payment is easy to use. There has been a significant increase in online payments through the portal. Our employees find the app easy to use and the location services make it easy for them to find our customers homes. Cons The times on the schedule page, need to somehow be highlighted or the top of the hour bolded. It is really difficult to schedule an appointment on the week view for Friday, because the time is in the far left margin. I would love to have the ability to make comments on the time card section. That way when I need to make a change to an employee's time card, I can also note why the change was made. The way that the credit card payments integrate with quickbooks is frustrating, as I have to go to each transaction and manually change where it posts the payment. I would like to have the ability to designate where the payment goes. In addition, it would be nice to change the QB display name on HCP ourselves, instead of talking with customer support. One more thing, can payments affecting more than one invoice be posted as one payment, versus each individual invoice. This would make processing deposits so much easier. Review Source JH JULIE H. owner/admin Construction Used the software for: Less than 6 months ### "This software changed my life and kept my relationship together!" May 4, 2018 5.0 it makes my job way easier AND we were able to have a paperless office. Pros Ok so my partner and I started a new business together and I was using Joist which, for free, is a sweet app but I quickly realized that a serious business needed a serious software to help with logistics. Demo ensued and... Long story short our sales person was really cool and answered all of my difficult questions with ease. And trust me I am an office gorilla. And if you are trying to bamboozle me, well, I have those maternal instincts that can smell bamboozling a mile away. the program was easy to use and easy to learn. It has a real-time app that my tech in the field uses, it is partnered with zillow so the service address shows up with all the juicy details, bed/bathroom, sq ft, price it sold for . my tech uses the map function so he doesn't have to call me for directions. you can search specific date ranges and tag customers with specific tags for ROI data. It keeps a graph display dashboard of all the business vitals. Unlike other programs this one lets you pick the level you want to pay and for more you can get extra services. the lowest level still gives you plenty to run a successful business. I LOVE house call Sparky, the virtual text concierge, that reminds clients when their appointment is, confirms appt, tells them when the tech is en route and when a job is finished. There is a pay online feature, a "bill to separate address" feature, and the customer service is the BEST I've ever dealt with. they even take suggestions. Cons when you use the payment box to run a credit card it pops up in the center of the screen and you cant move it to see what the billing zip is on the screen below it. I don't know if it's me but sometimes it takes a few seconds longer than I like to load between screens. There might be a toggle feature I am missing. I work hard and I expect my technology to do the same. I would like to see a little more flexibility in the price list feature. It should operate faster with the line item selection. If I pick something I know is in our saved price list it takes a minute for it to populate the selection box. When you are inputting the prices of line items by hand the cursor goes to weird places in the price. drives me bonkers Review Source AW Alyssa W. Office Manager Chemicals Used the software for: 2+ years ### "Incompetence is Damaging my Business" February 18, 2021 3.0 We inherited the use of this software from someone whose business we purchased. It looked promising and we decided to transition, which took MONTHS, and involved multiple issues with importing existing customers, even after several attempts to manually adapt our reports to line up with their templates, ultimately ending with a patchy, subpar work-around. This ended up being the approach repeatedly in the following years. We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret. Pros When it works, it works well and there are minimal issues. "When it works" is not acceptable. Cons The support team has only ever responded to issues with inconvenient manual work-arounds. Their customer import doesn't work so I have to send the report to an email and they upload it on their end and can't guarantee how long it will take or how my notes and other fields will import. There is no option to add custom fields to jobs or accounts. There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers. The last 2 days there have been 15-30 minute waits just to get a reply to a chat for support. Reason for choosing Housecall Pro It was already partially set up by the previous owner of a company we bought. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Pricing Review Source BT Boo T. Big Mama Construction Used the software for: 2+ years ### "The things I voted low on is 100% related to my misunderstanding of how to make this work for me." September 27, 2022 4.0 I know I would be way slower at this without it. Ya'll still my favorites Pros I love how we can put everything in the price book and tweak it if needed Cons I wish i had a better plan for how I use the dashboard because I never do. I want to, but I don't know how to make it make sense to me. I mostly jump to calendar and customers. Review Source Gonzalo M. Financial Analyst Financial Services Used the software for: 2+ years ### "An automation system that is well suited to medium-sized businesses" September 1, 2022 4.0 It helps daily to perform data processing automatically, as well as schedule meetings or review graphs and give results, in itself it is a business solution that takes the work tasks performed by humans to automation systems that are easy to deploy and implement. Pros It is a labor solution to carry out professional procedures without having to assign a human professional to carry out the functions manually, it is the type of tool that digitally is an aid to complete tasks or even to carry out negotiations if necessary thanks to the robotic intelligence Cons I have no problems with the tool, its functions are easy to implement and understand, primarily for companies that still do not know how to use this type of system Review Source Response from Housecall Pro October 3, 2022 Hi XXX, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team ZH Zach H. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Housecall Pro Does it All!" September 26, 2023 5.0 Houscall Pro is one of the top scheduling software options out there! Pros Housecall Pro is great for being able to see the whole schedule and be able to dispatch jobs with no issues. I also enjoy the invoice feature that allows you to be able to take payment via the software. Cons When you are booking a job on Housecall Pro it does take a bit longer with multiple pages. Switched from [Workiz](https://www.capterra.com/p/147525/Workiz/) We wanted more features Review Source Response from Housecall Pro April 15, 2024 Hi Zach, Thanks for the review! Glad to hear you are enjoying Housecall Pro and that it is helping you be able to see the whole schedule and dispatch jobs with no issues! As well as ease with getting your customers invoiced and getting you paid! We would love to hear more on your feedback around the multiple pages with booking and what other features you would like to see, if you can email us at proadvocate@housecallpro.com with your company name, login email and phone number! Hope to hear from you soon! Have a great day. CM Charity M. Owner Consumer Services Used the software for: Less than 6 months ### "Super friendly and helpful" March 29, 2024 4.0 Pros The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry. Cons So far, the only thing I don't like is that I didn't hear about it sooner! Alternatives considered [CleanGuru](https://www.capterra.com/p/175089/CleanBid/) Review Source Jonathon M. President Consumer Services Used the software for: 1-2 years ### "Pros & Cons about Housecall Pro" October 20, 2020 5.0 My overall experience is GREAT! I've used two other software platforms and HCP by far is more superior!! Pros 1\. Reporting 2. User Friendly 3. With the integrated CC processing my techs are receiving 30% higher amount in tips. 4. It actually works in the field. Cons 1\. My industry doesn't have the correct work flow. 2. Not blocking time out while in the process of booking a job. 3. Refreshing the screen to ensure the schedule is the same. We have a pretty fluid schedule being Junk Removal. Alternatives considered [Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing Housecall Pro House call pro has marketing software built in! HCP has review software built in! HCP has a cc processor that accepts tips! Workiz didn't have any of those!!!!! Lastly I want'ed a U.S.A. based company who is local and were both in San Diego County! Review Source MR Mariel R. Planner Engineer Renewables & Environment Used the software for: 6-12 months ### "Programación y facturación optimizadas con Housecall Pro" April 9, 2023 5.0 A pesar de la atención al cliente lenta ocasional, estoy encantado con mi experiencia general con Housecall Pro. Pros La función de facturación me ha facilitado mucho la vida, ya que puedo enviar facturas de aspecto profesional directamente desde la aplicación. Cons Una desventaja que encontré con Housecall Pro es que su atención al cliente puede ser un poco lenta a veces. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[STACK](https://www.capterra.com/p/147181/STACK-Takeoff/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Puedo adaptar el software a mis necesidades comerciales específicas, lo que me parece increíblemente valioso. Review Source Response from Housecall Pro April 19, 2023 Thank you for the review! Glad Housecall Pro is making things easier for you! Our primary support is through the blue chat bubble, but we do also have an inbound phone line you can call at 858-842-5746. Also, feel free to email me at proadvocate@housecallpro.com. Thanks again and have a great day! ¡Gracias por la reseña! ¡Me alegro de que Housecall Pro te facilite las cosas! Nuestro soporte principal es a través de la burbuja de chat azul, pero también tenemos una línea telefónica entrante a la que puede llamar al 858-842-5746. Además, no dude en enviarme un correo electrónico a proadvocate@housecallpro.com. Gracias de nuevo y ten un buen día! MM Michelle M. VP Operations Facilities Services Used the software for: 6-12 months ### "Amazing! " February 20, 2020 4.0 With HCP we are able to streamline invoicing & dispatching. We are also able to provide valuable information to our clients that we could not do before. We increased efficiency by 45% within the first 30 days of using HCP. Pros Setting up our company was very easy and quick. Invoicing and dispatching jobs is detailed and easy to do. Creating price lists is the best feature, it eliminates questions often asked by staff on how to price something. We were able to create several price lists to accommodate contracted clients, residential and sub contractor pricing as well. Purchasing HCP software was the best decision we have made for business solutions. We are able to track labor, costs, payroll, invoicing, dispatching, we can see the location of technicians in the field also. You have the ability to track them in live time. The best feature the technicians like is the ability to take pictures within the app and add directly to specific work orders. Customer service is exceptional and responds quickly(depending on the time of day). In most cases you can find the answer you're looking for via the FAQ section. This feature is available on the desktop and mobile formats making it easy for technicians in the field to find an answer themselves without having to call into the office for information. Running reports are simple as well. Cons Our least favorite items within the app is not being able to select which permissions you want employees to be able to see. Meaning the tech can see revenue on jobs etc. There is a 2day lag on deposits. The processing fees for a CC is inline with other merchants currently available. Alternatives considered [Markate](https://www.capterra.com/p/173150/Markate/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Housecall Pro HCP offered everything we needed and features we didn't know we needed. Review Source Malcolm S. Used the software for: Less than 6 months ### "HouseCall Pro is Simply Stunning!" May 16, 2017 5.0 Pros I have worked in the corporate software industry for more than 30 years. Most recently I worked at a major software supplier with big name major accounts with more than 30,000 licenses for some of their customers. My role involved all aspects of customer service, including corporate demos, involvement in the sale process and post-implementation customer service. The reason I started this review with that information is that I am actually blown away by the similarities between how HouseCall Pro treats it's customers in comparison. My business is just starting out with only a handful of employees but from day one my engagement with HouseCall Pro has been astonishing - in a very good way - with me receiving as much care and attention as I have been used to giving to my own customers in the past! The initial contact tried to understand the key points that I was looking for in the software before setting up a one-on-one meeting where those key points were shown to me in a live demo. The software itself is actually perfect for my business. The learning curve was a little different to what I expected but the support has been absolutely first class. The online help is excellent, but the online support chat window is phenomenal. The folks in support not only know their stuff, they respond quickly, help with the questions I have, and have a laugh along the way. What actually prompted this review was a more recent phone call to the support team. I had to leave the call before they answered. Totally unprompted, within 5 minutes, they had called me back to see how they could help. Now, THAT was impressive. I completed a lot of research prior to deciding to invest in HouseCall Pro. I made the right decision, without question, when I moved forward with HouseCall Pro. I highly recommend this product. Review Source BE Brian E. President Construction Used the software for: 2+ years ### "Housecall Pro Getting Better With Age." September 24, 2019 5.0 We are a small HVAC service and install company. Using Housecall Pro has been a positive experience. It has greatly improved scheduling for both customers and employees. A/R has been a very positive aspect. Integration with QB has made the accounting side of the business cleaner with less conflict. We are now beginning to use the service contract feature. HCP support always respond in a timely fashion and are always seeking to improve. Pros Seamless integration with Quickbooks is the most important feature. Once we learned to categorize where we wanted charges to show in QB such as "Labor" or "Material & Supplies" then reconciliation became easy. Software is easy to navigate and customize. Scheduling service for our customers is a major feature and increases customer confidence. Our A/R has improved dramatically. More of our customers use the pay online feature and the ability to accept cc payments is a huge plus. Admin settings allow to set cc minimum payments and employee access through mobile app. Cons Would love have an attachment icon in customer history window indicating service calls that have attached photos or documents uploaded without having to open each one individually. I would also like to have the ability to record customer equipment Model & Serial #'s and connect services to particular equipment. Example: Customer has (5) individual air con systems. Enter Model & Serial #'s, and name systems. Then all future service at that site can be attached to a particular piece of equipment with the ability to run a report. Options for "Summer" & "Winter" maintenance to run reports for recurring future would also be on my wish list. Review Source AR Ausrin R. Co owner Construction Used the software for: 2+ years ### "Drastically falling apart for long term user!" April 5, 2022 3.0 6 years ago it was good and slowly it has become more of a pathetic program based on the value for your dollar as a small business owner. The customer support is the worst in any company that I have ever seen. The longer your with them the worse you will be treated. If you do not upgrade with the growing cost of the company. You will be left behind on there older model app. Small business owners do not need all the bells and whistles what they need is a strong customer support system. Customer support is through a text messaging system. As a SBO one must do several jobs functions and can not wait for a text response. This is the now some people need answers ASAP. If we treated our customers the way HCP treated us. We would not be in business. For a company like HCP they need to be looking at customer reports and not so much of there monetary value of how much they can make from the consumer. Since I left them and closed my account they are randomly charging me $10 a month. Now they can not figure out how to stop the charge because no direct line to communicate the issue. So now I have to call my bank and charge back for unauthorized charges. Currently moved over to Jobber a little behind HCP but half the price. HCP quote should be: “if you want the best we will make you pay for it! We will offer you crap options for customer service support!” Pros Overall I use to like it 6 years ago and now it is crap. Cons Customer support is by far the worst. Price point is horrible too. Review Source Response from Housecall Pro May 4, 2022 Hi Austin, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again - Justin Baugh EJ Ernesto J. Owner/Operator Facilities Services Used the software for: 1-2 years ### "Housecall Pro Worked For RinseWell Carpet Cleaning! " June 20, 2021 5.0 It’s allowed me to Grow my service business from our starting point Zero up to 10k monthly! Pros The Help Section articles and the ability to see clients homes sq ft before arriving. The best part is the customer notifications and payment portals Cons Online Booking Needs Minor Improvements Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Aptean Industrial Manufacturing ERP WorkWise Edition](https://www.capterra.com/p/212157/WorkWise-ERP/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Housecall Pro Better Value, easy to customize and more features. Review Source CH Cameron H. Owner/Tech Consumer Services Used the software for: 1-2 years ### "Long time User Review!!! Love this App and Company" June 9, 2017 5.0 Pros I have been a user since House Call Pro went national with their service. I don't have anything but good things about the company itself and the app/software! First, the app is for the phone works flawlessly and has improved so much since I first started. (aka awesome development and customer service team behind the app). The latest feature that I love is the employee time tracking feature! They can clock in and out right in the app! and the report for that is simple and user-friendly! I have 1 employee and looking to add another and this solves that huge time tracking issue I was having because they listen to their pros. Now that doesn't cover what my customers have said to me about how they like all the notifications and email reminders and text alerts and so on and so on. This adds so much value to my company. Communication with customers is I think #1 in service based business' and House Call Pro knocks it out of the park! Also great customer service. Great development speed. They are always getting feedback from their pros and using that to put the more requested features to the top of their development roadmap. I love that and have seen it over and over again the past 1.5 years or so I have been using the app. Cons Cons? I would have to say no Ipad native app. However, they have made changes to the web portal so it is touch screen friendly and you can still use the mobile app as well just zoomed in. But the web portal through the browser on my iPad works well, I just know it would be snappier as a dedicated app. BUT I also know adding another version of the app would slow overall development of new features as a whole so I am understanding. Review Source Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "L'idéal pour les services a domicile " October 5, 2023 4.0 Pros HouseCall Pro est un logiciel qui facilite un agrandissement et un développement à votre entreprise. Ces fonctionnalités m'ont aidé à planifier mes activités de façon efficace. Ces services sont utiles pour les petites entreprises. Cons HouseCall Pro a un coût élevé et cela ne permet pas l'accès des Petites Moyennes Entreprises Review Source Response from Housecall Pro April 15, 2024 Hi Oluwa Locheyi, Thank for the review! We are happy to hear that is helping you with your business by planning efficiently and that the software is useful! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! ST Sean T. Owner Facilities Services Used the software for: 2+ years ### "Couldn't survive without Housecall Pro" May 25, 2019 5.0 Housecall Pro streamlines my entire customer interaction. The software maintains my customer database, and my customer history. Housecall Pro handles all my scheduling. Housecall Pro sends reminder emails to my customers and makes it easy to notify my customers as to my location on the day of service. Housecall Pro handles my invoices and makes it easy to collect payment. After the work is complete, Housecall Pro sends follow-up emails to my customers to help maintain customer loyalty. Housecall Pro also integrates with Quickbooks making my bookkeeping a breeze. Housecall Pro makes owning a business so easy! Pros I LOVE this software! It does absolutely everything for me and makes it so easy for me to run the behind the scenes part of my business. Housecall Pro is super easy to use, the app interface is very clean, and it totally streamlines my interaction with the customer from their first phone call, through to the completion of the job, and beyond. Housecall Pro makes every part of my carpet cleaning business so much more efficient. Cons I wish that the user had greater control in customizing messages that are sent to their customers. For instance, Housecall Pro sends a text and an email asking for a Google review and a review on Housecall Pro when the work is complete, but I have little control over the content/message of that communication. Another example is that I have little control over the content of the "On My Way", or the "Job Finished" texts that get sent to my customers on the day of their appointments. I would love to be able to send more personalized messages to my customers, so that they seem less generic and bland. Review Source JT Joe T. Owner Construction Used the software for: 1-2 years ### "Worst Business Software I have ever used" July 27, 2021 1.0 Horrible, expensive and a waste of time Pros Nothing. It's horrible software All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work Cons Everything. It's horrible software All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro Better features. (But none of them actually work) Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Soho is great and house all sucks Review Source MC Monica C. CEO Consumer Services Used the software for: 1-2 years ### "Housecall Pro Review " May 8, 2020 5.0 Business overall with HCP has gone well. The team is prompt and helpful and their mobile-friendly software makes the system so useful. It's an organized and very visually appealing product which makes it easy to use. Pros Housecall pro offers a wide variety of useful features that help make work easy. I like that they are constantly trying to improve and that they offer impeccable customer service. Throughout this situation, it's clear that HCP cares about their clients as they continue to help offer resources to us. Being that the software is very mobile friendly makes such a difference. I don't need to be in the office to make a change to something that needs to be done within the system. Cons Although HCP offers a great product, it comes at an expensive price and key features they add always cost more money. With an ever-growing racial expanse taking place in our country, we would like HCP to offer bilingual services as many of our employees' first language is not English. Certain features could use more development such as employee hours and scheduling. No report shows you how many hours your employee was scheduled for throughout the week, and no report shows how many hours they actually worked. Scheduling takes place daily on our end and is very time-consuming. We would like HCP to develop their scheduling system even more. If they could offer automated scheduling that would be the ultimate feature. Reason for choosing Housecall Pro The visual appeal of HCP makes it stand out above other systems. Softwares are often ugly and confusing to look at, causing me a big headache. HCP offers more features than other systems and its mobile-friendly use helps so much. Review Source WW Wayne W. Owner Consumer Services Used the software for: 2+ years ### "The best service management software for small to medium service companies." May 1, 2019 5.0 Pros Housecall pro was designed with the most important things to be successful in business in mind. They are constantly improving the software, and have estabilshed a community that you can tap into to become a better business. They listen to their users and are proactive. And the mobile version works great! I have Housecall pro fully integrated with Quickbooks Online, offer integrated online booking, offer service agreements, and impress customers with the automated texts and emails. I originally spent I don't know how many hours looking for the right software, trying to figure out what they all actually did, and tried several different programs. I even switched to another software after using Housecall for a year because I thought they were not going to develop their service agreement capabilities, but that Cons Over the past two years, there have been several issues for which I have needed to use a work around, but most of those issues have been, or are being addressed. Currently the most inconvenient issue is a somewhat clunky estimate process, and the inability to create multi-option estimates from the mobile app, but they are working to solve that issue. Alternatives considered [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Housecall Pro Housecall pro worked better for me and their customer service and online community is exceptional. Review Source MC Marcus C. Business Owner/Technician Construction Used the software for: 1-2 years ### "Great program! Would recommend to any business owner. " August 18, 2022 5.0 Pros This program keeps us organized and on track while allowing easy communication and scheduling for our customers. Highly recommend! Cons It would be convenient to add the option to automatically add a percentage for credit card processing fees. Review Source Response from Housecall Pro August 23, 2022 Hi Marcus, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team GD Gunnar D. President Construction Used the software for: 2+ years ### "Housecall Pro review" February 10, 2022 5.0 Overall, it is fantastic. There is a bit of a learning curve at first, but when you understand the logistics and sequence of entering data, it is really simple to use. Pros I really like the fact that it links, and pushes all information entered form Housecall Pro into Quickbooks and Google calendar. In the past, I would have to enter, and copy and paste all of this information separately. Also, the review request feature eliminates the need for another platform. Cons The employee tracking feature seems to lag. They may have left a location hours ago, but it still shows them there. Also, we currently use TSheets to keep track of employee hours. Housecall Pro has something similar, but it is lacking in a few areas. Reason for choosing Housecall Pro It combines them to all work together. Review Source Response from Housecall Pro May 11, 2022 Hi Gunnar, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. PW Patty W. owner Consumer Services Used the software for: 2+ years ### "House call pro " April 7, 2022 5.0 Our overall experience has been good. We have run into issues when they update some of the features that we don't discover right away. But when we do, we can usually get them resolved within a week Pros the product is easy to use and works well with QBO. The techs really like having all the information they need at their fingertips Cons I have had some issues with the customer service chat line, but was just informed they now are allowing phone calls, which would make the customer service quicker and easier Reason for choosing Housecall Pro pricing and ease of use Review Source Response from Housecall Pro May 4, 2022 Hi Patty, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Justin Baugh Similar Products Featured ## Related categories [Maid Service](https://www.capterra.com/maid-service-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.