# Page 7 | Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Housecall Pro the right Field Service Management solution for you? Explore 2739 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews --- Housecall Pro 4.7 (2739) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 7 - Reviews of Housecall Pro ## Showing most helpful reviews Showing 151-175 of 2739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Denise H. Office Manager Construction Used the software for: 2+ years ### "HOUSE CALL PRO" August 16, 2018 4.0 I like HouseCall Pro very much on the desk top version and would definitely recommend the program to others. I would not recommend the mobile version at this point only because of the issues I have stated. I hope that in time the mobile version will catch up to the desk top version for the ADMIN to be able to conduct business whether in the field or in the office. Pros I like the way house call works on the desk top. It is quick and easy for me to do all my daily tasks as it pertains to each individual project I have going on. It is pretty easy to navigate through. The system allows me to keep all projects organize even if we have to go back out on more then one occasion. Cons I don't like how difficult it is to search on the desk top version for a particle project. It would make it quicker and simpler to have a "1" step process to look up any project by address or contractor name. Too many steps and difficult right now to find what I am looking for. The mobile version needs to be simpler for the ADMIN to be able to use. If I am away from the office I can only see my projects, not ALL. I need to be able to see all as the ADMIN in order to conduct business when I am away from my desk and office. Our business requires putting in the home owner address which is not the contractor's address on file. When I try to schedule a job in the field on the mobile version I can never put in the address of the home owner which is where I need my employee to go.(NOT THE CONTRACTOR OFFICE) I have to always put it in the notes and take an extra step to tell the employee address is in the notes instead of where it should be. This makes it very difficult to work with and dispatch my employee to the correct address. Review Source HE Holden E. Business Development Manager Consumer Services Used the software for: 2+ years ### "Great Software, Great People, Great Company. " January 10, 2022 5.0 Great experience with everyone Pros I like the responsiveness of the employees most about Housecall Pro. Between the chat bubble and the Facebook groups, these folks are on top of everything and are constantly looking for ways to improve the product for the end-user; us. Cons I would like to see more options as it relates to recommended updates and changes from users. If this was more transparent, perhaps we could see what's in the pipeline. Our dry cleaning software has a forum where we each get a certain number of votes to vote on upcoming products and issues. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Housecall Pro Ease-of-use, cost, and pitch. Review Source Response from Housecall Pro May 11, 2022 Hi Holden, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. VR Verified Reviewer Handyman Construction Used the software for: 1-2 years ### "Absolutely unfriendly, unprofessional and unreasonable company! " June 16, 2023 1.0 They blocked a credit card payment options for my account for the reason that my customer(foreign citizen) paid by his own foreign credit card my invoice which sent with Housecall Pro provided form. After they said- you have a chance for review after 6 months. After 6 months I’ll been using another app. Pros It was useful, but later they made big mistake! Cons Nothing. It’s not interesting application Review Source Response from Housecall Pro June 26, 2023 Hello! Sorry to hear about this issue you had with payments. At times, transactions are reviewed by our merchant service, Stripe. Based on their investigations they sometimes do deny payments and other times require more info before being able to approve. Housecall Pro does not have access to the investigation that Stripe makes, but we do have to honor their decision. All of this is advised by our payment and Financial Technology team whenever situations like this occur. If you still have questions, feel free to reach out to me at proadvocate@housecallpro.com. Hope to hear from you soon and have a great day! CP Chad P. Service Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Love this software " July 30, 2021 5.0 Love it. Used it before and got my new employer to use it because how great it is. Pros Had almost all the features of much more expensive products I have used in the past. Cons Wish it showed side by side pricing of discounts to show savings on a line by line basis, rather than just at the bottom. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Housecall Pro Price and featured. I had wants and needs. This had all the needs and most of the wants Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Started me own company and ran for a year and a half. Closed it due to a move. But previous to that, used Service Titan with an old job. Liked it, but way to expensive. So I tried HCP and loved it. Now convinced my new boss to use it because how great it is. Review Source BC Brent C. Senior Smart Consultant Information Technology and Services Used the software for: 6-12 months ### "Housecall Pro - Save Time & Money" April 3, 2019 5.0 Complete time savings all the way around. The ability to look as professional as possible with the look of the estimates and invoices, on my way functionality, email and text invoicing, automation with texts for reviews after the job is finished, and getting paid in a timely manner. One of the othe big benefits is the HCP Facebook group - so many people helping each other, not just with HCP questions and suggestions, but also with general business questions and knowledge. HCP takes it to another level and is reasonably priced for all the features and functionality! Pros Provides everything needed to automate a business, from estimates to invoicing, to reporting, and dispatching. HCP also values the act of customer service. Communication is key, and instant invoice receipt to the customer once payment is received, delights customers. The On my way (OMW) texting feature is so powerful, as customers know when you are coming and takes a second to push a button to let them know. The ability to take payment within the HCP application is fabulous and the ability to provide an opportunity for a customer tip, is a great feature - I found that when given the opportunity, and the job is done well, customers want to tip, to show their appreciation. In addition, the Zillow interface is a nice feature, that allows a sneak peak into the customer’s home value - which is telling and can help with up selling. Cons Not many cons to HCP, but I would say a few areas for additional functionality. Customer time zone would be nice when using on line bookings, but only for companies with multiple locations in multiple time zones. Invoice discounts that only impact service and not the materials would be nice, but a line for a discount works as well just fine. A little extra functionality with deposits would be helpful, but using segments also gets around that requirement. Review Source CL Charlton L. Owner Consumer Services Used the software for: Less than 6 months ### "Carpet Services" March 28, 2019 4.0 Housecall Pro is a substantial solution for the money where the requirements are for dispatching a fleet for residential/commercial customers, and all the way through payment integration. Despite my lengthy Cons verbiage, Housecall Pro really saved the day for my new company. We and our customers really like the solution ! Pros Very usable on all devices. Easy for the technicians to capture their job statuses. Easy to create estimates / job scheduling. Fantastic built in customer notification via email / text. Many customers have commented how effective this is. Also solid logging of jobs. There are also some good 3rd party solutions already integrated in, i.e., review management, Quickbook interface, messaging aggregation, etc. Broadly is expensive, but wow it really works well. Reviews have climbed substantially. The integration is just fantastic. Payment integration is superior, though see Cons section. Pay via invoicing is a nice feature when the customers are not at the job. Cons No lead generation support, workflow starts with an estimate / job creation. What we need is to capture lead activity prior to creating a customer for jobs/estimates. Channels are not built in. Today with digital marketing, we need to know where the leads came from. Tagging is a weak solution for this. Another way of stating the above, there is no real CRM functionality like SalesForce has. But then SalesForce is pricy, But without CRM, some day I might be forced to move to SalesForce. And they have a great Field Services solution. But that is also VERY PRICY. Also could use more robust commercial customer functionality. Payment options is an issue. Capturing 3% of CC sales, and 1% for same day deposits, is just too steep. Clover allows for debit cards rates, and their CC deposits lands within 2 days. That would help a lot as almost all card transactions are debit cards. I am still waiting for the card reader to launch. Stop trying to model Square's revenue capture, you beat them on the integration. I will be looking for other solutions if I have to forfeit 4% of $300K, and also pay you a monthly software fee. One or the other, not both. Review Source GS Grant S. CEO Construction Used the software for: 1-2 years ### "The absolute best software platform for small service businesses." December 8, 2015 5.0 Pros I own and operate a small plumbing company in San Diego and I have been searching for a product like housecall for years. Yes there are competitive products on the market and I've tried them all. The main problem for the other products was the disconnect or lack of care for the user's (me) feedback. I would find an issue with the software that prevented me from running my business the way I needed to and when I voiced my issue, the response was vague at best but usually nonexistent. My experience with housecall has been the exact opposite. EVERY time I have had an issue or needed help, they have been IMMEDIATELY responsive in helping me to resolve an issue and even develop their product further to improve all aspects. Years ago when we transitioned from the old carbon triplicate paper invoices to electronic means, I had to use a different kind of software for each business task i.e. invoicing, scheduling, dispatching, processing credit card payments, taking photo records for completed jobs, sending appointment reminders and thank you notes, etc. Now, I have ONE software platform that I use for EVERYTHING! HOUSECALL! It does everything I need it to do. It's made my life and business run more efficiently than ever before and the best part is that they're constantly improving it! Almost every week there is added functionality, fine-tuning and improvement on an already fantastic product. If you have a small service company, you would be mistaken to look elsewhere for your field management software. Simply stated... Housecall does it best! Cons It's difficult to come up with anything negative about a product that have benefitted my company in such a massive way. All I can say is that it's a bummer that Apple forces app developers to go through such a difficult process to get app updates released, because it slows down the process. Housecall is constantly updating and adding new functionality to the web and mobile applications. Review Source KM Katelyn M. CFO Construction Used the software for: ### "Housecall Pro is changing our business for the better!" October 22, 2015 5.0 Pros Our main concerns were to appear as professional as we can. We own a small HVAC company in CA. Its just me, my husband, and a hired hand. I got tired of entering paper invoices and worst of all loosing them >,<. We started with a software that did our pricing for us based on our industry. I will tell you it was a nightmare. They charged us per line on our invoices and the bill just range up. It seemed impossible to get ahead with that software. I won’t name names to avoid shaming them. When i heard about HCP i decided to do a demo. I was astonished at how much value was actually in the program. included was email marketing to keep in touch with our current customers, smooth connectivity with Quickbooks Online (no more entering invoices) yay!, they send email reminders to clients, they let clients know we are on our way, and tons more. Not only that but customer service is SOOO easy to get ahold of. I almost never have to wait more than a few minuets to get a response via chat. Its fantastic. Its the best software we have used AND its only 1 low monthly fee. We don’t get charged per invoice or customer. so its really a limitless software and for the price its a steal. They even charge less than paypal for processing credit cards! We couldn’t be happier. If your thinking about going with Housecall Pro just do it! -new features added all the time -we look professional to our clients -free email marketing included with your subscription -you can set up unlimited campaigns for email to tailor to each group of clients -test messages sent to customer to remind them of appointment and that we are on our way -great estimate and invoice set up -easy to reach customer support -low monthly fee (and even lower if you pay upfront) - syncs with quickbooks (no entering invoice data yay!) - customers can be imported directly from quickbooks online so everything is together. -can get a signature on invoices -all invoices are emailed to customers when job is complete ---The list seriously goes on Cons \- the only con i can think of is that (like any new software or app) you have to learn how to use it. It takes a little bit to get it down. BUT support is there the entire way to answer your questions --AND even fix your mistakes :) --. Review Source MN Michael N. Owner Building Materials Used the software for: 2+ years ### "Very disappointed " September 14, 2020 4.0 Up to now it’s been good. I guess as long as I don’t need help with anything there great. But if I need help not so good. I really hope someone reads this and addresses the issue. Pros Ease of use, Professional quality, my customers like the interface. Cons Customer support. I have used the product for 2+ years and have never had a need to call for customer support. Recently I was trying to utilize the email and post card functions that are part of the plan I pay for on a monthly basis. The problem is there was a glitch in the system and after trying multiple times to figure out the issue I called and asked to speak to customer service rep. I was told that I would need to upgrade from my current plan to the XL plan If I want to be able to talk to live customer support. In order for me to upgrade to the XL plan I would need to pay an additional 100.00 per month approx. This is a great disappointment. I asked if there was a way I could just pay for live customer support as needed and I was told that wasn’t something that currently offered. I don’t even know how to deal with this. What I was needing help with was going to bring more money to house call pro and I still couldn’t get the help I needed. Reason for choosing Housecall Pro It was good for me starting out my new business and was in the right price range. Review Source TK Terry K. Owner Hospitality Used the software for: 2+ years ### "Mximize your time" January 31, 2022 5.0 Pros The fact that the softwares saves me 4-6 hours a day to do other important things is a game changer. Cons I would love to see a software integration to maximize drive time between job by showing the optimium place to schedule a new job. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ServiceMonster](https://www.capterra.com/p/119312/ServiceMonster/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro I felt that the online demo was run well and it seemed like there was more care for my concerns than the other compaines. Review Source Response from Housecall Pro May 11, 2022 Hi Terry, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. TV Taurino V. Owner Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great service and Pricing is Fair " December 19, 2022 5.0 9.5/10 easily Pros Its always good to have the ability to reduce paperwork in office and be able to pull up a customers history with pictures for repairs that are done, when in doubt just check history Cons There is a flaw, the mobile version does not always work and pull up all information for example jobs or estimates i have to locate customer and hit history due to sometimes invoiving or estimates are not on the tab where they should be at. Reason for choosing Housecall Pro price overall Review Source Response from Housecall Pro January 5, 2023 Hi Taurino, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team VR Verified Reviewer Owner Automotive Used the software for: Less than 6 months ### "Good start but needs work" March 27, 2019 4.0 Overall at first glance it looks good, feels good and gives you a warm and fuzzy while you have someone guiding you. It is not super user friendly though. I have run across situations where it takes longer to do one thing than it should. A 5 yr old should be able to figure it out simple enough. If they can’t, it’s too complicated. In my design class in college, KISS was harped on repeatedly. Don’t make it simple for you to use but for someone not as smart as you. Pros Everything in one place. Customers get their own profile with a Zillow preview so we show up to the right house. Love the on my way and finish feature especially for txting the customer. Would also include that on the start button. Company may want options to turn on/off. Love the signature function and ability to add docs for customer if they are in signed contract. Maybe include the ability to have contacts made for company and ensured by lawyers that contact can be upheld. Cons Scheduling could be easier. There should be a right click function to block out times manually rather than a 20 step process. A mileage feature for mobile Services should be added. Possibly even using Zillow to auto populate the mileage and a place to set company cost per mile for weekday AND weekends. Ability to set employee base pay and option for them to NOT see what customer is paying but what they will make from the job. Field techs should never have access to how much a customer is paying. Simply show up, do the job, get a signature and leave. Also, should auto populate and keep track of employees when they arrive at a location, Mark as working and when they leave. I would like to see this app keep constant track of employees out in the field to ensure they are doing what they are suppose to and where they are going at all times. When booking online, if a customer books a job that says “3-4 hours” then the option should specify that when scheduling. Currently only limited to hour duration set by company and not based on the time for service.example: I can only set but blocks right now. I have set for 2 hours but if I have someone book a job that might take 4 hours they can not indicate that. Review Source AH Angie H. Operations Manager Construction Used the software for: 6-12 months ### "House Call Pro-Best investment We made " January 26, 2022 5.0 Communication in real time. Taking pictures and Dispatching to the clients. Pros We love HCP for all the functionality it offers a small business like ours. From Scheduling to the Estimate to the final invoicing its a one stop shop with HCP!! Cons We collect draws from clients throughout the process would be nice if client could pay any amount from home computer. Alternatives considered [Thrive](https://www.capterra.com/p/203407/THRIVE/) Reason for choosing Housecall Pro Level of training that was offered before we went live. The one on one training with \[SENSITIVE CONTENT\] was amazing. Review Source Response from Housecall Pro May 11, 2022 Hi Angie, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. PH Peter H. Owner Construction Used the software for: 6-12 months ### "Love this product " January 17, 2023 5.0 Scheduling has become easier I know where and what techs are doing on one page and where I can send them next. Informing customers when a tech is on the way stops calls of looking for techs. Pros Ease of use allows anyone to quickly navigate the system. Cons If I could get reports of daily sales tax collected material cost without needing to go into accounting software Reason for choosing Housecall Pro I've heard of system going down frequently Review Source Response from Housecall Pro February 1, 2023 Hi Peter, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team CR Carla R. Owner, plumbing co. Construction Used the software for: 6-12 months ### "So much potential...so much that was wrong." March 12, 2020 2.0 Frustrating, frustrating, frustrating. Best word to describe HousecallPro. The worst thing is when you call for help or do a chat, they give you bad advice, you relay it to the techs in the field, you mess up everything and have to start over and then you figure it out yourself. The tech support crew at HCP doesn't know the program very well. It is highly frustrating to open a chat, get bad advice, get a wrong answer and before they can figure it out you figure it out for them and let them know the correct answer for the next person that chats in with the same issue. Pros Integrated with Quick Books Online. It is hard to say what we liked about it. It had a map built in so we could see where the techs were theoretically but didn't exactly work all the time. Cons Frustrating to find out the history they said would be imported only gave us dates of service, not the actual history. We could not see what we had done for the customer only what amounts Quickbooks had received and when. That is not history. Something that was major for us is that if you have a multiple day job, remodel, tunneling to replace a sewer system, running new water lines in a house you have to add additional scheduling and each occurrence ends up in QuickBooks whether you billed out for that or not. In other words we had multiple no money due invoices in QB's that didn't need to go over because customers should receive one invoice for a job with all the details on the one invoice not multiple invoices with small amounts on them. This was the worst. Reason for choosing Housecall Pro Good question. Probably because it was inexpensive and we didn't understand all the issues we would have with it. Review Source Mahade Hasan O. Office Manager Management Consulting Used the software for: 2+ years ### "Review Housecall" December 6, 2022 5.0 I need it as I am an office manager. Been using it for 2 years at my job. Our customers love the appointment notifications and our staff loves the price-book feature. Pros Its features are amazing, such as sending a convenient solution to your customers by allowing them to pay a fixed price for your services. There are also Estimates,Quickbooks Integration, Reporting, etc. Cons Cons: The price seems a bit expensive in my opinion and the schedule and calendar could be improved. But its service is great. Review Source Response from Housecall Pro January 5, 2023 Hi Mahade, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team BL Brandon L. President Utilities Used the software for: Less than 6 months ### "A great all in one service" January 24, 2022 5.0 Pros The schedule manager is the best thing ever! Having our technicians know where and when their next job is at with the ability to send "OMW" messages and even start the time tracking once they get there is so helpful! Cons Not being able to change the customer on an invoice can sometimes be an issue. We need to remake the invoice and change the number so it accurately matches. This doesn't happen often but some times we send the invoice to the owner but they want it sent to the contractor and then their name isn't on the invoice... Review Source Response from Housecall Pro May 11, 2022 Hi Brandon, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. SJ Shanna J. Co-owner Construction Used the software for: 1-2 years ### "Highly Recommend " April 7, 2020 5.0 I appreciate the fact that they are intrested in keeping us all up-to-date with new features they value our opinion when it comes to adding features. Their educational tools and webinars, particularly now during the pandemic truly shows how much they care. If we succeed... they succeed. Not to mention they can be quite entertaining online. Pros We have been in business for 25+ years and after researching many other softwares, we made the decision to integrate HCP with QBO online. It took 2.5 days to fully integrate (due to our file size) and it has been the BEST decision we ever made. Particularly during the pandemic and social distancing, it has allowed us to have digital contact with our clientele, online correspondence, payments, service agreements, scheduling, dispatching, etc. Cons Although BCB is helpful, sometimes talking to an actual person would relieve some stress and get answers quicker. Would even be willing to pay a "small" fee in what feels like an emergency situation. Also a blast communication to all users when there is communication error between HCP and QBO, so we don't think its just our company with issues and the reassurance that HCP is already on it! Reason for choosing Housecall Pro Word-of-mouth, reviews, and on the fly (within 48 hours) we hopped a flight to Vegas for a Mastermind in 2019 that sealed the deal in our decision. The team, other users and the overall conference just felt right. HCP is dedicated to the service industry. Pray they always will be. Excited for their growth as they support our growth. IN THIS TOGETHER, long before COVID-19. Review Source NC Nathan C. Owner/Operator Construction Used the software for: 1-2 years ### "Very good quality software for extremely reasonable price." March 22, 2020 5.0 A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better. Pros A software service I just stumbled upon through a distributors app. Had no plan to sign up at all. I wanted the free gift for completion of a demo. It has helped in ways that I never thought would be a need for my business. My clients appreciate the messaging/reminder of services plus real time updates to arrival. All paperless invoicing saves on overhead. Highly professional looking invoices that provide my customers an itemized description of their service. Customers open an invoice and click the pay link or can pay by credit card reader with standard rates or lower. Easily links to quickbooks. And then automated thank you emails with requests for reviews. Cons I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5 star rating and well written reviews about my services provided, if new potential customers can't see them across other platforms is somewhat useless. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing Housecall Pro Less expensive and seemed geared more towards HVAC with some pre packaged industry specific templates. Review Source KD Kimberly D. Office Manager Gambling & Casinos Used the software for: Less than 6 months ### "Good, Bad & Ugly" December 18, 2023 4.0 There are many really good thing in the basic scheduling, estimates, service plans, jobs and such. But, my level of frustration with the administrative side of this program is equivalent to how good the dispatch and job creation side. Pros For the most part the base program is really good. Jobs, Estimates, Scheduling, etc. However,... Cons The payroll is so full of bugs it needs several cans of Raid to try to wrangle some of then into the corral. The whole money section is full of blue pigs. I can't even corral those hogs for nothin. And the reports leave a lot to be desired as well. Frustrated... Reason for choosing Housecall Pro I wish we had done some comparisons now. Review Source Response from Housecall Pro April 17, 2024 Hello Kim! Sorry about your issues around payroll. Happy to hear that you do like the invoicing and scheduling. Can you send me an email at proadvocate@housecallpro.com with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon! JE Jay E. Owner Oil & Energy Used the software for: 6-12 months ### "Housecalls Pro is a game changer " September 19, 2022 4.0 Great. A tool that I can't do without Pros Invoicing is a breeze. It takes a while to get set up with all your materials and services, but after that it's just a click and a quantity. DONE Cons One thing I have failed to figure out how to do is change a invoice to another customer without redoing the whole thing. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Housecall pro offers a much better platform for invoicing and is able to schedule and assign work Review Source Response from Housecall Pro October 3, 2022 Hi Jay, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team tM tonya M. Owner Construction Used the software for: 2+ years ### "An important appendage of our growing company" April 20, 2020 5.0 As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards. Pros The equipment tracking feature for each customer has simplified life both for the inside staff and the techs. Now that we have the service agreement options, the tech's have an easier time tracking the details of the services. It has helped with our inside sales to be more consistent with customers' maintenance and generating more income. Cons As we are going and figuring out our growing pains, I have come to realize that it would great to have a system to track inventory as our techs use it with each customer in live time. This type of feature would help with repurchasing and tracking lost inventory. Alternatives considered [Titan GPS](https://www.capterra.com/p/152535/Titan-GPS/) Reason for choosing Housecall Pro I choose Housecall Pro due to the ease of the system. I have older people that were not comfortable running electronically and this seemed to be rather simple for them to learn. On the flip side, it's advanced enough for our staff to utilize it with Quickbooks online, emailing proposals and tracking invoices. Review Source JE Jason E. owner Construction Used the software for: 1-2 years ### "Housecall Pro - ALMOST the best home services software on the market" November 15, 2019 4.0 Initially very good upon onboarding. As soon as we were up and running we were asked to join a few other programs they offered which were beneficial to us and due to the initial low price we were happy to add these on. As far as functionality, the system is great for home services companies with features like "on my way" texting and emails as well as processing for payments and online booking. Implementation by the company was our issue. The features were great but many were buggy and did not work well together. Pros Housecall Pro has a robust amount of features in an affordable package. The main interface is fairly easy to use Dedicated online fan base on Facebook that is a ton of help Cons No official support phone line from the company. They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious. The features are not always perfected before implementation and are buggy Alternatives considered [Joist](https://www.capterra.com/p/230138/Joist/)[Markate](https://www.capterra.com/p/173150/Markate/) Reason for choosing Housecall Pro a much larger catalog of options and seemingly great customer support Review Source Response from Housecall Pro December 26, 2019 Thanks for your loyalty and the 4-star review, Jason. We are constantly making improvements to the platform and launching new features. Our chat bubble is able to handle many of our customer's questions, but we have recently launched some packages that come with dedicated phone support for those who prefer that. Please take a look and let us know if you would be interested in one! Douglas A. Assistant Computer & Network Security Used the software for: 6-12 months ### "Gestion d'entreprise " September 14, 2023 5.0 Pros Un logiciel qui vous permet de développer votre entreprise Les services qu'ils proposent sont vraiment d'une grande aide pour gérer les petits entreprise Ça m'a permis de construire de belles choses et idées Cons Ça coûte trop cher à mon avis il faut revoir les choses C'est pas disponible dans tous les pays ! Review Source Response from Housecall Pro September 18, 2023 Thanks for the review! Happy to see you are enjoying it and its helping your business grow and helps you manage! We hope to soon be available in other countries, however you can access the desktop version anywhere :) If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day! CC Chase C. Owner Facilities Services Used the software for: 2+ years ### "Great Software for Residential Service" December 6, 2019 5.0 HCP handles a lot of my business for me. It even has online booking features. Pros Many things. I like the payment options I can give to clients, the calendar sync, estimates, postcard integration, support systems etc. Cons Sometimes it takes a while to load on the customer's end so they think it’s not working. I think it’s just because it’s encrypted though. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/) Reason for choosing Housecall Pro Because Launch 27 was very confusing for me and to the customers. You almost have to program it out. HCP is much simpler to use and customers prefer it. I ran both systems to test them out. Switched from [Automaid](https://www.capterra.com/p/149364/Launch27/) Because Launch 27 was very confusing for me and to the customers. You almost have to program it out. HCP is much simpler to use and customers prefer it. I ran both systems to test them out. Review Source Response from Housecall Pro December 26, 2019 Thanks for the loyalty and 5-star review, Chase! And glad to hear you are taking advantage of online booking. Did you know that more than 1/3 of homeowners want to book service appointments online? Great that you are not missing these important folks. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.