# Page 8 | Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Housecall Pro the right Electrical Contractor solution for you? Explore 2739 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/HouseCall-Pro/reviews --- Housecall Pro 4.7 (2739) [View alternatives](https://www.capterra.com/p/140363/HouseCall-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 8 - Reviews of Housecall Pro ## Showing most helpful reviews Showing 176-200 of 2739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use kB kim B. manager Consumer Services Used the software for: 1-2 years ### "More Profits while saving time. " May 3, 2020 5.0 Great, I am able to estimate, process and manage jobs remotely and accurately. Pros Seamless integration with QuickBooks Online. Cons Inability to Change a customer name on any estimate or job. Reason for choosing Housecall Pro The Service Titan sales representative was unwilling to work with my roll out schedule (e.g. got upset when I asked to wait one more month to commit to Service Titan). I was introduced to Service Titan @ the Service World Exposition in October, 2018 prior to visiting Watsco Headquarters later that month. I take Holiday in November and planned to make a directional decision in December. The Service Titan sales representative was pushing for a sale in November (after their initial product roll out call) and was not friendly when I mentioned I was comparing their software to HCP. On the Contrary HCP's product roll out and subsequent sales person (when told I was comparing them to Service Titan) said "No Problem if you like we can call you back in a week or so or if you'd rather just call us back that's OK too we don't want to pressure you". I'm very happy I went with HCP...in speaking with other contractors from the North East who have implemented Service Titan they are not at the point where we are (full remote business operation as long as I have a device and connectivity). Review Source DL Dalton L. Owner Environmental Services Used the software for: 6-12 months ### "Life Saving Software" September 1, 2019 5.0 I have been able to save hundreds of hours this year just by using Housecall Pro by not having to handwrite 100+ invoices every week, track who has/has not paid, and countless other things. One of the best things Housecall Pro has been able to provide me for my business is a next level professional look which words cannot describe how beneficial this is. I HIGHLY recommend Housecall Pro to any small business and even a large established business Pros \- Electronic quotes/estimates, invoicing, scheduling, payments - Tracks just about everything I can think of such as win/loss ratio of jobs, gross income, etc - Great customer service in regards to answering any questions you may have - Provide a very-well & in-depth tutorial of software when first purchased - Always take into consideration any input i provide and new options to implement in their software - Much much more that I can not list Cons \- They do not have everything I could ask for such as an email blast (but can integrate with one of the best email marketing services available) - No route-planning - No automated invoicing via phone (only email which most people do not check regularly) - Ive had a handful of other minor issues I've encountered while using this software but a support team member has almost always found an alternative solution for me Reason for choosing Housecall Pro Very aggressive sales people (but not overly aggressive that is scares you away) that are determined to sell and serve you to the best of their ability because they know this software WILL make a huge impact. VERY kind and generous sales associate wanted to make sure I was 100% satisfied and understood what I was purchasing before the actual purchase Review Source VR Verified Reviewer Office Manager Real Estate Used the software for: 6-12 months ### "HouseCall Pros is affordable but lacks variety of options" May 6, 2023 3.0 It isn't awful and it isn't great. It is a good starting point, but can improve with more options and functionality. Pros It is affordable. It has an easy to understand user interface. You can reach customer service via email quickly. Cons It doesn't have easy customizable options. It has restrained perimeters regarding entries and invoicing. Review Source Response from Housecall Pro May 11, 2023 Thanks for the review! Glad that you had a good expiernce with our customer service. Really interested to learn more on the lack of customizable options and retrains around invoicing. Could you email me at proadvocate@housecallpro.com with your company name and best phone number? Hope to hear from you soon! bJ brett J. owner/operater Automotive Used the software for: Less than 6 months ### "overall great product needs some bugs worked out" February 27, 2022 4.0 Pros Easy to use, I like that everything for invoicing, billing and messaging are all manageable from one place. I also like being able to manage employees with it. Cons needs some of the message notifications fixed and invoices don't always save from when one user goes out of invoice and another user gets into invoice. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) more integration for services i provide Review Source Response from Housecall Pro May 11, 2022 Hi Brett, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Naincy J. Software Developer Information Technology and Services Used the software for: Less than 6 months ### "Manages everything on fingers" June 14, 2023 4.0 Pros Housecall Pro organised everything easily. It scheduled multiple meetings and calls, perfectly generates invoices and best support in billing and pricing. Customer support solves every query it is an important factor. In it, someone is always available for help. Cons Housecall Pro has no major downfall in it. If go through it in deep so mobile bugs collect my interest in it. but if ignore only that thing so it was the bucket of the facility which is easily understood by my staff members. Review Source Response from Housecall Pro June 20, 2023 Thanks for the review! So glad to hear that you are enjoying the software! Sorry to hear you have had some issues with mobile. Feel free to reach out to proadvocate@housecallpro.com if you have any other feedback or comments! Have a great day! Robert P. owner Consumer Electronics Used the software for: 1-2 years ### "A must have" September 25, 2022 4.0 Pros real time notifications and adding calls is what makes this product a must have Cons takes a little getting used to but is essential Review Source Response from Housecall Pro October 12, 2022 Hi Robert, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Matthew W. President Consumer Services Used the software for: 6-12 months ### "House Call Pro Review" April 1, 2019 4.0 I truly enjoy this software and its made a HUGE difference for my business and the perception it creates for my customers. I like having the quick online person to help with questions. I would prefer that when I get online that I can have someone call me right back if its a priority situation. Pros Speed. Ease of use. Intuitive. I like how quickly you can add new customers, addresses, etc. Cons There needs to be a better format to bring all my new customers/new estimates into a grouped area or bucket so they can be highlighted and easily pulled to the top. I have to date everything and tag everything on new estimates or even approved estimates for it to be at the top of the dashboard/estimated page for me to see them all and review, and its time consuming and confusing. I need to be able to see all my new customers and or newly approved estimates, and be able to say, "OK here's all this weeks new customers. Here is all newly approved estimates. Here is all scheduled estimates, etc." Make sense? Yes you can format some of these things in the current dashboard but its frustrating if I need a quick "TO DO" list or "PRIORITY" list of clients. They get lost in a sea of past estimates mixed with current estimates. It would help to have separate customer tab for that. Simplicity is the key here.. Review Source RP Rick P. Project Coordinator Construction Used the software for: 1-2 years ### "It Does What We Need" April 15, 2019 5.0 Our main purpose in trying HCP was to find a way that our field crews could easily take photos of each job and share them with the office. In the past each crew had been texting me photos all day long and it was my responsibility to then email them to myself and save them on the company server. That got old after about 4 hours. I saw that HCP would allow our crews to take photos with their phones, and they would instantly and easily be available through the web portal at our office, or anywhere else - desktop or mobile. At the time, the basic plan was free, so it was a no-brainer for me. I love that you can keep track of and view customer history and put notes about each customer, each job, and each visit to a customer's home. We haven't fully utilized this function yet, but it would be incredibly helpful. The main part of my job is scheduling installations and planning routes for multiple crews each day. HCP does have a map feature that allows you to view all of your jobs, but the down side (for me, anyway) is that it shows you ALL of your jobs, past and present. I would love to see the ability to filter the jobs on the map to show just one day or a range of days to help in planning efficient routes. The lack of this feature forces me to use Google Maps in addition to HCP. I don't mind so much, but when a representative was trying to "sell me" on using HCP for all of our business needs, he was pretty adamant that it was an all-in-one program. Pros Easy to access from anywhere and easy to share information with team members. Cons It would be great if it made it easier to plan daily routes for drivers/crews. For example, being able to filter jobs on the map view by a certain day or range of days. Unfortunately, I had to use Google Maps in addition to HCP to accomplish this. Review Source sB steve B. Ceo Construction Used the software for: 2+ years ### "Absolutely the Best Soft Ware for the Money." September 19, 2022 5.0 Almost Flawless. Everything works so well! Pros It is so simple to use. it took me 2-3 days to learn all of the ins and outs of it. Cons The only complaint i ever had was that i had to make multiple different estimates for one customer and i had to send them individually. But now there are option tabs to create multiple estimates and send them all at once to a customer. So my complaint was fixed before i made a complaint lol. Reason for choosing Housecall Pro Value of your services. Review Source Response from Housecall Pro October 3, 2022 Hi Ceo, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team AJ Andi J. Owner Facilities Services Used the software for: 2+ years ### "Elevate Your Business " May 6, 2020 5.0 We can easily and effectively communicate with customers. Our review rates have drastically increased and our customers rave about the “on my way” text the receive from the system. HCP takes the important customer service tasks and makes them simple and easy so we can focus our efforts on other things. Pros HCP has taken our business to the next level. We’re in the home services industry and having an edge on customer service is vital. The system was designed with Home Service Professionals in mind. We love how user friendly the system is and our customers love the communication. The LIVE chat with a HCP Support Member is so helpful and quick. I would highly recommend HCP to anyone who wants to grow their business and take it to the next level. Cons I’m on the go often and primarily use the mobile app on my iPhone. It would be handy to see which technicians are scheduled for a job without having to open the job to see (like you can in the PC version) Reason for choosing Housecall Pro The HCP Sales Rep was very attentive to why we were looking for and set up a quick virtual demo for us. We were able to see the system and he addressed our wants and desires for a scheduling system. Hook, line, and sinker was that we could have the reminder texts/all system texts to the customer come from a local area code. That was very important to us. Review Source HC Harold C. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Happy to have found HCP" March 2, 2023 5.0 Love it! Pros I love all the features so far. Just need a GPS for our large trucks that works with this software. Cons No GPS tracking software compatible. That's really the only Con. Reason for choosing Housecall Pro Felt it was more affordable and easy to use. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Liked what I read and saw. Review Source Response from Housecall Pro March 10, 2023 Good Morning! Thanks for much for the review and feedback! Happy to announce that we do have an integration powered by Force by Mojio! More info on this can be found in the help center (https://help.housecallpro.com/en/collections/3401160-vehicle-gps-tracking) or feel free to chat in, OR send me an email at proadvocate@housecallpro.com so I can get your info and a member of the team to reach out to talk through this with you! Thanks again and have a fantastic day! BB Brian B. Owner Construction Used the software for: 6-12 months ### "HCP Review " March 9, 2022 5.0 Like I said, I know nothing else so I consider myself spoiled. When I bring new techs on they are amazed of the functionality and ability to see pictures of the job they are going to. As the owner I could not imagine not having a platform such as this to help my business grow. Pros I found HCP at the start of my business so I know nothing else. I will say having ran other companies HCP would have been really nice to implement. HCP helps keep me organized and onto of the daily requirements needed to run a business. Cons Sometimes the software glitches out and it can get frustrating. Taking pictures from the app takes a long time to download which is frustrating. I oftentimes take pictures on my camera and upload them to the file. Reason for choosing Housecall Pro When I found HCP I didn't really know what I was getting into but like I said, I would not be as successful without HCP. Review Source Response from Housecall Pro May 11, 2022 Hi Brian, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. SP Simon P. Président Construction Used the software for: 6-12 months ### "Worst apps ever " December 2, 2021 1.0 Feel like they’re waiting for you to pay and then let you feel important without services. Pros If you don’t like costumers service, pay for a full year Cons Everything, from their costumer service to the president. It closely related. Review Source Response from Housecall Pro May 11, 2022 Hi Simon, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. VK Viraj K. Manager - PM Real Estate Used the software for: 6-12 months ### "The expert tool for businesses when it comes to servicing and scheduling services for Properties" June 14, 2023 5.0 I used this in our company for our HVAC service and repair calls from customers and I liked the in-build tools and various options under one platform. Don't have to make multiple calls to receive, schedule, and dispatch for ONE service. Pros This is best suited to very small to medium to large companies that provide HVAC repairs/services to customers. It has all the tools you need to Schedule, assign, dispatch, and notify customers among others. Cons The accounting module takes some get used to and to setup the initial data in the software can be made easier. Review Source Response from Housecall Pro June 20, 2023 Thanks for the review! So glad to hear that you are enjoying the software! We have some exciting things in the work regarding accounting and bookkeeping! Feel free to reach out to proadvocate@housecallpro.com if you have any other feedback or comments! Have a great day! SS Scott S. President Construction Used the software for: 2+ years ### "Review " December 12, 2022 4.0 Need more personalized custom service;I don't like the chat feature. Pros It's pretty quick and easy to use the system. Cons The company needs better customer support than the online "chat" feature. Review Source Response from Housecall Pro January 5, 2023 Hi Scott, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Paul B. Director. Sales & Marketing Staffing and Recruiting Used the software for: 1-2 years ### "Don’t choose a premium cloud solution for scheduling and invoicing without giving Housecall a good l" September 18, 2019 5.0 Great support both technically and from a corporate level with live events they add value as a user of the product and as a business manager/owner. Tremendous commitment to support the “pros” that make up their customer base Pros Ease of use, but full featured, strong mobile app as well as desktop. Integration with Quickbooks online version Also google maps integration and GPS. Online book from our website directly to the software works well. Cons Lack of ability to have tech to accept the jobs through the app since we work with independent contractors who can refuse jobs they don’t want. Also there does not seem to be a way for customers to choose the crew they want when booking online Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Was contacted by their sales staff by phone liked the demo wanted integrated functions and saved a bit on the monthly cost over having two subscriptions with Freshbooks and Appointment Plus Review Source Gerardo M. Marketing and Communications Manager Market Research Used the software for: 1-2 years ### "An excellent manager" December 27, 2022 4.0 A good tool that also allows it to be handled in areas of finance, marketing or even sales, making it versatile. Pros In general, this is a good tool, and I like it because it allows us as professionals directly in the cloud to manage business processes or even improve the way we work directly without being complicated or requiring previous systems Cons It connects well with the system I work with and it has been useful to me because it can even be managed from smartphones without being expensive or complicated. Review Source Response from Housecall Pro January 5, 2023 Hi Gerardo, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team TC Taylor C. Secretary Construction Used the software for: 1-2 years ### "Great functionality!" June 30, 2020 5.0 Housecall Pro was so easy to setup and has been a breeze to use ever since. I've has a wonderful experience with the program and don't feel the need to seek further programming. Housecall was definitely the right choice for our company. Pros The best thing about this program is the simplicity. It takes no time to figure out how to learn something new with this program. The customer support is great to work with and can figure most things out rather quickly. It's is so nice having such a great program with all the essentials built in one. Cons There isn't much to not like. The program is always updating features. They always takes suggestions, which is nice. If you'd like to see something, it's usually there within a few months. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Housecall Pro Housecall Pro was the best fit, for the best price. All other companies seemed as if you were getting less for more money. Switched from [Quicken](https://www.capterra.com/p/151854/Quicken/) Quicken is very basic. There isn't any scheduling software involve and that made it very hard to operate. We switch to Housecall Pro to gain the ease of time management. Review Source NA Nate A. President Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "product review" February 15, 2023 5.0 The biggest problem I was having was Scheduling. Now I can see all of my techs and easily layout or adjust the schedule. Pros the most impactful has been the scheduling & invoicing features Cons The feature that I feel needs the most work is being able to schedule multiple dates to one job without having to create a segment. Or make it so all segments can be billed together on one invoice. I'm finding items on separate segments don't get invoiced if the the job is already marked as finished. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Housecall Pro Ease of use and price point. Review Source Response from Housecall Pro February 23, 2023 Thanks for the review! Curious to learn more about the issues with scheduling. We are working on quite a few improvements there. Happy to hear the new calendar view is working for you! Feel free to shoot me an email via proadvocate@housecallpro.com so we can help! JL Jaime L. VP, Sec, Office Manager, owner Construction Used the software for: Less than 6 months ### "Plumbing Dispatch Friendly" August 20, 2019 5.0 Pros I no longer have to fill out work orders or contantly update customers with arrival times and scheduling. The app does it for us! It's saved me a lot of time so I can focus on other aspects of our business and has pleased our customers greatly! It's showing from the increase of reviews! The ability to link to Google and QBO are two of the best features as well as the time I save on the phone with customers playing call tag, etc. In plumbing, we are able to edit the blocks of time for unexpected repairs that come up and prevent overbooking and add segments for ongoing WIP jobs. HCP has made my work streamlined from the start! Cons There are a few features I wish that are available but that doesn't mean they won't be in the near future with their hard working support team. A subtotal line is desperately needed. I wish I got emails when my customers do so I can quickly reference what and when I sent it. Segment options for estimates would be nice since at this point you can only select one of multiple estimates. A drop down list of customers when searching for one would save me some time. Some customers have difficult spelling of names so to be able to type the first and second letter and have it bring up the customer list would be a huge help without having to press enter. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Certain things I will still use QBO for such as estimates for subtotal lines. The main reason was due to electronic work orders, scheduling and notifications. The review link is a MAJOR plus! Review Source RS Ron S. Owner Construction Used the software for: 6-12 months ### "Best HVAC client software on the market" December 4, 2022 5.0 Best software on the market! Exceptional customer support! Pros I don't know where to start. It's very easy to use. It makes scheduling, estimates and service calls so much faster. You can save equipment information to a customer's profile. Huge time saver! Cons Nothing. Absolutely nothing. Best software on the market. Reason for choosing Housecall Pro I've used Service Titan in the past. I felt like ST is overpriced. HCP is much more affordable, does the same job and gets better all the time! Review Source Response from Housecall Pro January 5, 2023 Hi Ron, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team TW Tyler W. Owner Utilities Used the software for: Less than 6 months ### "Should have stayed with Quickbooks" March 4, 2024 1.0 Probably the worst most complex decisions I've made with my business. Its easier to work with a government agency then it has been working with Housecall. Pros Nothing the whole experiences has been horrible. I was promised so much and got so little. Cons After all this mess I should have just stayed with Quickbooks. Now I'm stuck with housecall. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Housecall Pro The integration and importing of all my customers took so much time. Now I'm stuck with this over priced junk Housecall app. Review Source PL Paul L. Owner Used the software for: 1-2 years ### "I've used HouseCall Pro for 1 1/2 yrs. It has reduced many of the daily tasks running my business." June 14, 2018 5.0 Pros Scheduling and invoicing jobs, automatic text reminders to employees and customers about upcoming work, email and postcard follow up with customers, Online booking for website and FB pages, invoice tracking, earnings tracking, etc, etc, etc, all kinds of tracking. HouseCall Pro customer service is fantastic. Ease of use. There's almost zero learning curve. You just dive right in and start using it! And if you can't figure out something, help is generally only seconds away, at the most a few minutes. And they speak real English, not Geekspeak! They have a great Facebook group. I've learned so much about business tips and strategies from other members all over the country it's unbelievable. It's like I've been introduced to a whole group of people who share the same struggles in operating a business and everybody on the group helps everybody else. HouseCall Pro is always adding more improvements and integrations with other services. The people at HouseCall Pro listen to their members and are constantly making it better and better. I own a plumbing business and have invested in hundreds of great tools for doing my work, but I'd have to say HouseCall Pro is the best tool I've ever invested in. For the first time, I'm in control of and working on my business. It no longer controls me. I've added one new truck and service tech this year and looking at an additional cost at least, in receipts this year. Couldn't have done it without HouseCall Pro. Cons I really can't think of anything. I really can't thing of anything. I really can't think of anything. Review Source LL Laura L. Office Manager Construction Used the software for: 1-2 years ### "Small to Mid-size business" November 1, 2022 5.0 Pros I like the simplicity the most. The functions are straight forward and it took barely any effort to train my office staff. Cons I wish that I could see the email chain of invoices in my email inbox so that I could follow up on sent invoices. For example, if a customer says that it wasn't sent then I can go to my sent folder in my email program and forward the original email proving when it was sent. The customer response would then be right with the sent email. This function was helpful in our old program. Reason for choosing Housecall Pro This product had the best bang for the buck. Review Source Response from Housecall Pro January 5, 2023 Hi Laura, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team MM Mercy M. Product Manager Financial Services Used the software for: 1-2 years ### "Housecall Pro Review" February 28, 2023 4.0 I love the ease of use. It is very convenient and makes both the business and clients happy Pros Flexibility and ease of use. The proposal tool is very good as well as the estimate tool. The cost is also quite fair and affordable Cons The chat bubble on the website is not quite effective Review Source Response from Housecall Pro March 10, 2023 Good Morning! Thank you for the review here. Glad to see you are enjoying the Sales Proposal tool and the estimate feature! Would enjoy the opportunity to talk about the issues you had with the Blue Chat Bubble. Feel free to email me at proadvocate@housecallpro.com so we can coordinate a call! Thanks again and have a great day! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.