# Housecall Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Housecall Pro the right Field Service Management solution for you? Explore 2736 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140363/nexterna-clearview/reviews --- Housecall Pro 4.7 (2736) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Reviews of Housecall Pro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I also appreciate the seamless integration between mobile and desktop versions, which helped streamline operations early on.“ May 7, 2025 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Even worse, there’s no batch download option for the images stored in the system, which means I now have to manually download each image and use third-party tools to reassemble my own PDF before sending it.“ May 7, 2025 Dm Devin m OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “Easy to schedule clients and get invoice and payments done!“ December 25, 2025 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Critical, established features break with no warning, and the support team (which is only available via web chat) often isn’t aware of the changes, let alone trained to help resolve them.“ May 7, 2025 RW Robert W Operations ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It was a good software with lots of functionality but limited in growth and scalability with slow updates being rolled out“ June 10, 2025 kg karen g Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “That’s the most disappointing part: not the bugs or even the missteps, but the unwillingness to listen to power users whose businesses rely on core functionality.“ May 7, 2025 ZG ZAch G COOConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “We had good training and I could always get a response if I had any questions.“ December 4, 2025 kn kwangsoo n associateAccounting, Self-employedUsed the software for: Less than 6 months. “There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.“ July 2, 2024 ## Showing most helpful reviews Showing 1-25 of 2736 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan T. Managing Partner Real Estate Used the software for: 2+ years ### "Great software that has really helped us take our remediation business to the next level." June 16, 2022 5.0 HousecallPro has helped us take our business to the next level and makes dispatching, estimating, and bookkeeping much easier. I've used other competitive products in the past, but nothing has come close to the features of HousecallPro. Pros Price list flexibility, automated emails, estimate approvals and invoicing, and dispatching to make sure everyone's on the same page. Cons The automated emails should absolutely be tied to job tags, but because they're tied to customer tags, we have to add and remove them vigilantly if we have repeat customers with multiple properties or different service needs. I wish the estimate approval process was more of an eSignature process as opposed to any party just clicking a button. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) mHelpDesk's only benefit was the integration with HomeAdvisor. But otherwise it was garbage by comparison. Review Source Response from Housecall Pro June 21, 2022 Hi Ryan, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team HL Hunter L. General manager Construction Used the software for: Less than 6 months ### "Serviced based software" February 18, 2025 4.0 Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.It doesn't suit mines but it's a great product for people who are service based only. Pros Its focus on service and it communicating with cuatomers thru sms Cons Its lack of managment outside service calls and its lack of growth and api intergrations. Switched from [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Better flexibility of product. Needed tax features and ease of use Review Source kG karen G. Office Manager Real Estate Used the software for: 2+ years ### "Updated review 5 years on" May 7, 2025 2.0 Housecall Pro has served our small business well in the past, but as we’ve grown and begun working more with property managers and larger commercial clients, the limitations have become a significant issue—especially with invoicing. A recent change to how invoices and images are sent has completely disrupted how we work with property managers. Previously, we could send one neatly bundled PDF that included the invoice and selected images. Now, the system sends the invoice as one PDF and each image as a separate attachment in the same email. While this might be fine for the occasional homeowner job, it creates massive inefficiencies for our clients who must now manage dozens of files instead of one clean document—especially when we do multiple jobs for them per day. Even worse, there’s no batch download option for the images stored in the system, which means I now have to manually download each image and use third-party tools to reassemble my own PDF before sending it. This completely negates the usefulness of sending emails directly from Housecall Pro. Additionally, the software now blocks invoice resends for 24 hours if there are multiple recipient email addresses—claiming it’s to prevent spamming. This adds another frustrating layer of delay when trying to service clients quickly. We’ve voiced our concerns, provided screenshots and videos, and the company eventually acknowledged the issue—but they’ve said they have no plans to revert or improve this. That’s the most disappointing part: not the bugs or even the missteps, but the unwillingness to listen to power users whose businesses rely on core functionality. I still believe Housecall Pro is a solid tool for small, residential-focused service businesses. But if you’re scaling or servicing more complex accounts like property managers or HOAs, this platform may no longer meet your needs. I hope management takes this feedback seriously—it’s not coming from a place of dislike for the product, but frustration with the direction it’s going. Pros ’ve been a user for well over five years, and when I first started out with a smaller team and mostly residential clients, Housecall Pro worked very well. It’s easy to learn, the interface is user-friendly, and the CRM and invoicing tools are intuitive. I also appreciate the seamless integration between mobile and desktop versions, which helped streamline operations early on. Cons The rollout of new features often seems rushed and poorly tested. Critical, established features break with no warning, and the support team (which is only available via web chat) often isn’t aware of the changes, let alone trained to help resolve them. Support frequently changes hands mid-conversation, making it difficult to resolve more complicated issues. There’s no real phone-based support—only an answering service that redirects you back to chat. The most frustrating trend has been the introduction of new “features” that essentially repackage previously included functionality, which now require additional fees. These business practices have made it difficult to trust the platform as a long-term partner. Review Source SP Sheri P. Owner Construction Used the software for: 1-2 years ### "We love HCP" March 1, 2025 5.0 Extremely helpful to our business and the customer service is incredible Pros The ease of use and options and endless new items! Cons I love it all! There’s really no cons to the program! Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) More options and more availability and new features! Review Source BB Blake B. owner Real Estate Used the software for: 2+ years ### "Great for owner operators" December 26, 2024 5.0 good experience at the level my business was at during the current time. Pros It was very customer friendly. It made us look professional. Cons It was not specifically good helping us quote moves and didn't have furniture listed. On the dumpster rental side, it didn't allow for inventory to be checked in and out by the driver. Alternatives considered [Dumpster Rental Systems](https://www.capterra.com/p/10017669/Dumpster-Rental-Systems/)[SmartMoving](https://www.capterra.com/p/180048/SmartMoving-Software/) Reason for choosing Housecall Pro I ended up having to switch to these products. Review Source DG Dylan G. Plumber Utilities Used the software for: 1-2 years ### "Great tool for the trades" December 19, 2024 4.0 Overall my experience with Housecall pro was very positive, it helped maintain efficiency in the company I worked for at the time and it was a great tool to utilize. Pros It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use! Cons It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I moved states and changed companies that used the software Review Source JB Jessica B. Office Manager Construction Used the software for: I used a free trial ### "Great for businesses just getting started. " March 14, 2025 4.0 It is a good system if you are just starting your business. Pros It is customized to the service industries. The app is great. Cons The cost is high and all reviews say that support is not helpful after signing up. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap kept glitching. It kept making errors that were not our fault. Review Source HM Hardik M. design Design Used the software for: I used a free trial ### "Efficient and Reliable App for Service Professionals" September 2, 2025 5.0 Housecall Pro has significantly streamlined our operations. From scheduling jobs to sending invoices, the app has been a lifesaver for our team. It's simple to use, reliable, and saves us time every day. Pros The interface is easy to use, allowing service providers to manage schedules and customer info efficiently. Cons Some users mention that the pricing can be a bit high for smaller businesses, though the value may justify the cost. Review Source RW Robert W. Operations Manager Hospitality Used the software for: 1-2 years ### "A good choice for small businesses " June 10, 2025 4.0 It was a good software with lots of functionality but limited in growth and scalability with slow updates being rolled out Pros Simple scheduling options for team dispatch, invoice records and invoice quickbooks merging, great for capturing home data about clients Cons You cannot have custom schedules for individual staff based on their own availability. Cannot have holiday or Review Source Response from Housecall Pro August 7, 2025 Hi Robert, Thank you for taking the time to share your experience with Housecall Pro. We’re glad to hear you’ve found value in features like scheduling, invoicing, and client data tracking—it’s great to know those tools are working well for your team. We also appreciate your feedback on custom staff schedules and holiday availability. We understand the importance of flexibility as your business grows, and I’ve shared your comments with our Product Team. Continued scalability and faster updates are top priorities for us, and your input helps guide that progress. Thanks again for your honest review. If you have additional thoughts or would like support setting up current tools, feel free to reach out to us at proadvocate@housecallpro.com. We’re here to help! HJ Heather J. Owner Consumer Services Used the software for: 2+ years ### "After over 4 years, I grew more and more disappointed. " October 2, 2025 4.0 Was happy for the first few years, then as they grew, they cared less about their tenured customers. Pros The interface was very user-friendly. It had a lot of the features we originally wanted and was easy to use. Cons Not customizable enough for our business. Customer service got worse and worse. They began to take away or charge more for the features we were used to having. Review Source MF Michael F. Technician Construction Used the software for: Less than 6 months ### "Were the HOUSE you been" November 29, 2024 4.0 Great im enroll still . Its professional and simple Pros The software is a very capable option, and is my second choice. It has many excellent features. Cons Man only thing is 3D showing. That is a must for all apps Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) Allot more features and simply to use . Make changes or add materials Review Source KE Kevin E. Piano tech Music Used the software for: I used a free trial ### "Terrible experience " July 22, 2024 1.0 It's my decision if I want to use your product and you haven't respected it. If you spent half the time and money chasing clients into making a better product maybe I would have stayed. Pros It was okay software, not great. It sort of worked but seemed expensive for What you got Cons After declining to keep the free trial they took over a week to cancel so I got charged. Complained that I gave them over a week to cancel and they refunded me but because I'm not in the USA it was less $10 because exchange rate movement. Since I've canceled they have phoned me multiple times each time I ask them to stop calling me and they don't respect it and call back. Review Source TH Trish H. Daily Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I am obsessed!" February 17, 2023 5.0 We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize. Pros We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points. Cons Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature! Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) There are a multitude of reasons for the switch. \*Ease of use\*Price book\*Online Booking\*Auto- reviews\*Maintenance Plans\*Pricing (cost)\*Checklists\*Wiseteack Review Source Response from Housecall Pro February 23, 2023 WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via proadvocate@housecallpro.com so we can help! TC Tiffany C. Owner Utilities Used the software for: 1-2 years ### "Would Recommend" September 27, 2024 5.0 Excellent, I would recommend this product. It's changed my small business. Pros The billing systems makes it easy to see who has paid and who is past due. Cons The don't like the credit card fees to accept payments Review Source MC Matt C. GM Facilities Services Used the software for: 6-12 months ### "Housecall Pro is a winner" October 7, 2024 5.0 Overall this product has given us a super positive experience. Works well with Quickbooks and they have been very easy to work with when we have suggested changes. Pros Feel like this product was designed just for us. Cons A little challenging to implement at first. Review Source AR Avery R. Owner Construction Used the software for: Less than 6 months ### "They keep spamming me" November 9, 2024 1.0 So frustrated with this company. They keep calling even after they assure me that I will no longer be on their call list, even last time I demanded that they remove me from their database and they didn't. Pros I think it worked when I used it, but it wasn't for me. Now they won't stop calling me no matter what I do Cons They keep spamming me. I can't get them to stop calling no matter what I do. It's been 5 years and they still keep calling meit's been 5 years and they still keep calling me Review Source Jeremy F. Captain Business Supplies and Equipment Used the software for: Less than 6 months ### "Housecall pro for cleaning company " September 4, 2024 4.0 Very positive as the app did the best with setting up house calls to be able to get the house cleaned inside and out Pros The software is very easy to use and it allows that's to customize each order specifically to the house is going to Cons The only time I can say about it is I wish there was more to do with that Review Source LS Lindsey S. Manager Consumer Services Used the software for: Less than 6 months ### "I love it!" December 2, 2024 5.0 I love their features and capabilities, it's super helpful and I love it! Pros It's super user friendly and easy to adjust to. Cons I don't like the app, I prefer using this on a desktop but that is just user preference. Review Source SM Scott M. Plumbing Construction Used the software for: Less than 6 months ### "Housecall is awesome " July 13, 2024 5.0 It has been pretty good so far. Customer service is excellent. Pros Everything !!! Cons No P. O. ‘S !!! Reason for choosing Housecall Pro Ease of use and price !! Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Money!!! Review Source CM Charity M. Owner Consumer Services Used the software for: Less than 6 months ### "Super friendly and helpful" March 29, 2024 4.0 Pros The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry. Cons So far, the only thing I don't like is that I didn't hear about it sooner! Alternatives considered [CleanGuru](https://www.capterra.com/p/175089/CleanBid/) Review Source DR Dave R. Manager Construction Used the software for: 6-12 months ### "Housecall Pro is the best for service contractors" March 4, 2024 5.0 Pros The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA. Cons The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) Thryv's invoicing options were very limited. Review Source CM Chris M. Owner Consumer Services Used the software for: 6-12 months ### "Missing Key Features. Look Elsewhere." January 28, 2020 2.0 Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options. This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did). My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software. Pros The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy. Cons The invoicing features (or lack thereof) are infuriating! 1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME! 2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc. 3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast. 4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection. 5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts. Review Source SS Shelley S. Office manager Construction Used the software for: 6-12 months ### "House Call Pro - is a Dispatching Pro" May 27, 2022 4.0 Overall this is a good program. Pros The dispatch capability is great. As a company using House Call Pro and as customer of another trade that used House Call Pro, I definitely found the text notifications an asset. Cons For overall job management, we needed a CRM that had a budget for job costs, commissions as well as communicate with some of our other software. This is a good software and we were excited about it but it ultimately didn't fit all that we needed and let us having to duplicate information between two programs. Reason for choosing Housecall Pro We no longer use this software but I still liked it. It is great for dispatching, job tracking for the client and communication with the client. The invoicing worked well as would be expected. If we could harness the dispatching capability of House Call Pro with our current CRM we would have a perfect system. Review Source Response from Housecall Pro June 1, 2022 Hi Shelley, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Marie Jeanne E. Ceo Internet Used the software for: 6-12 months ### "Housecall pro is the best service to facilitate the work." August 1, 2022 4.0 Housecall pro allowed me to have total control of my administration and to better satisfy customers. Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. Review Source Response from Housecall Pro August 12, 2022 Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. VR Verified Reviewer Vice President Business Supplies and Equipment Used the software for: 1-2 years ### "Meh" August 11, 2022 2.0 It has always been MEH.....But after today I am heavily looking at getting far far FARRRR AWAY from this company!!!!! They have no care or concerns for their customers, or providing a functioning product. Pros Its okay, but definately not great. They spend alot of time upgrading features that have little use, meanwhile leaving important features with critical issues unresolved. (like automatic late fees, and changing customers name in invoice if you accidentally have the wrong one in field). Cons CUSTOMER SERVICE!!!!!! Absolutely the worst! If you like to hire companies that will treat you like a human being this isnt it. We had to close our bank account after being hacked, and open another one for our protection. (According to the bank). I realized I had no number for housecall pro and could not call them. I could not update my account, resulting in loss of customers since they would not be able to pay by credit card since we couldnt easily manage connecting our new account. The lady who called was unbelieveably rude! when I told her that I lost customers because we couldnt bill them because of their system issues, she said "well thats your perception"....ummmm,,, no, reality. And she was obviously 20 with a righteous attitude who feels that she is above all else. Just disgusting attitude. It made me realize that I could not believe I have paid and supported this company who fails to properly train employees in customer service. Review Source Response from Housecall Pro August 23, 2022 Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Talk to a Capterra advisor for free and get results within 15 minutes.