HHAeXchange

HHAeXchange Agency Management Solution

4 / 5 7 reviews


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • HHAeXchange
  • www.hhaexchange.com

About HHAeXchange Agency Management Solution

HHAeXchange Enterprise, our solution for Medicaid managed care and private duty home care management, is designed specifically for agencies seeking dependable and easy-to-use tools that allow your business to run smoothly, while providing a transparent view of your operations. Whether you manage one location or a network crossing multiple states, HHAeXchange Enterprise will help you improve operations, reduce costs and better manage service delivery.


Spotlight-media-placeholder

HHAeXchange Agency Management Solution Features

  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification
  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

HHAeXchange Agency Management Solution Reviews Recently Reviewed!


Our experience with HHAX have been very positive. HHAX surpasses all other HC software available.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HHAX's reporting and compliance functionalities would be what I would say I like the most about the software. Most reports are readily available and the software offers an option for customizable reports. HHAX also offers multiple methods of electronic visit verification (EVV) to curtail fraud, waste and abuse. Another great aspect of this software is the customer support. Most issues reported are usually resolved on the first call. If the customer support technician is unable to resolve the issue in the initial call; the technician will follow up and provide updates until resolution.

Cons: Although software updates are necessary, there have been instances where some reporting functionalities were removed when a new version is available.

The software is amazing and fits the needs of my agency. They are always ahead of the curve!

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is very reliable and always seems to be on the cutting edge of the industry. It is very easy to use and navigate. The layout is very simple to use as well.

Cons: The software could use some more bells and whistles (Reports for interrupted sleep for instance). The help desk needs to be more on top of things. I submit a ticket and if I don't follow up on it, I don't get a response. Calling the help desk as well is time consuming and I don't receive an answer immediately. Also, there are always additional charges for any fix we need - not all fixes deserve a charge. There is no room for negotiation on the charges as well.

Overall: Ease of use, flexibility, good layout, can get what I need fast

An overall solution

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Used this software for a period of 6 months before returning to Alora Home Health Care Systems.

Pros: This program acts as an overall solution to HHA/PCA/Caregiver scheduling and offers an array of features that really surprised me. The focus here is primarily on streamlining the scheduling of caregivers for contracted patients and in that realm alone, HHA Exchange is practically unrivaled. You can focus on other Quality Assurance related issues while HHA Exchange takes the leg work out of scheduling and rescheduling.

Cons: The customer service agents for this company are not as attentive or patient as those for other Home Care software companies that I have used. This is the only negative that I can offer.

Great product... Need efficient customer service!

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: easy to use. self taught. lots of features that help the business growth. Reports are easy to find and most important accurate. great seminars to attend as well when new features are available.

Cons: the customer service has no follow up set up. you can call 10 times and "they will call you back" don't hold your breath! Half of the time your better off figuring it out yourself.

HHAX is excellent option for all facets of the home care industry

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: HHAx is a one stop shop for an ever evolving home care industry. A very easy program to use with connectivity to basically everything needed to take care of the home care business

Cons: Sometime the program runs a little slow which can effect deadlines but this is more of a rarity than anything.

Overall: Everything is at hand with this one stop shop program

Exchange is a good management system, very complex to an extent. Very pricey for what it does.

Feb 12, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: the e-billing is a great tool, the notes section and pdf uploads to notes are a useful tool as well. I also like the referral management is very helpful.

Cons: there seems to be many glitches with the caregiver clock in system. many caregivers are saying that they have clocked in or out and entered duties but it does not register thus making them have to fill out a timesheet. It is not fair for the caregiver. We thought that is was a couple of caregivers making it up but after we found that over 80% of them complained about the same thing, we knew that it was something with hhaexchange.

Great system when it works!!

Feb 09, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to use, and customer service is great! The software helps my staff in a way that other systems couldn't .

Cons: At times data that was entered seems to change on its own. Causing reports not to match previous reports.