# HHAeXchange Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HHAeXchange Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more. Source: https://www.capterra.com/p/140366/eXchange-Suite --- # HHAeXchange Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HHAeXchange ## What is HHAeXchange? Founded in 2008, HHAeXchange is the leading technology platform for homecare agency management. Developed specifically for Medicaid personal care, HHAeXchange connects state agencies, managed care payers, providers, and caregivers through its intuitive web-based platform, enabling unparalleled efficiency, communication, transparency, and compliance. ## What is HHAeXchange used for? [Home Health Care](https://www.capterra.com/home-health-care-software/)[Home Care](https://www.capterra.com/home-care-software/) Top alternative Featured Overall rating Based on 100 user reviews Reviews sentiment Positive 64% Neutral 16% Negative 20% Starting price $375 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HHAeXchange?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hhaexchange.com&name=HHAeXchange) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HHAeXchange 3.6 (100) VS. [4.6 (94)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting Price $375 Per Month Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (100) Ease Of Use 4.7 (94) Value For Money 3.5 (84) Value For Money 4.6 (90) Customer Service 3.1 (91) Customer Service 4.6 (92) ## HHAeXchange alternatives [4.5 (152)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (185)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140366/eXchange-Suite/alternatives/) ## FAQs about HHAeXchange Overview ### Which roles and teams benefit most from HHAeXchange? HHAeXchange is most used by home care administrators, billing teams, agency managers, and executives. Administrators and coordinators rely on it for scheduling, caregiver compliance, and authorizations, while billing staff manage claims and collections. Owners, CEOs, and directors use reporting and operational visibility to oversee branch performance, revenue, and service delivery. Answer based on 100 reviews Overview ### What company size and industries is HHAeXchange built for? HHAeXchange is built for homecare providers of any size, with strongest use among small businesses at 65% and hospital and health care organizations at 64%. It also serves midsize businesses at 26% and enterprises at 9%, plus health, wellness and fitness at 22%, primarily for home health care. Answer based on 100 reviews Features and Usability ### What are the key features of HHAeXchange? HHAeXchange includes core home care features like caregiver scheduling, EVV caregiver clock in/out, billing and invoicing, claims management, and patient records management. Differentiating features include customizable reports, real-time dashboards, GPS-based visit verification, and client and caregiver access through mobile and portal tools. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does HHAeXchange integrate with? HHAeXchange integrates with payroll, onboarding, and reporting tools such as Viventium Software, ADP Workforce Now, RUN Powered by ADP, Paychex Flex, and Docusign. It also connects with Caribou Rewards, DailyPay, Home Care Pulse | Experience Management, Inflowcare, Keeper, showd.me, ReachOut Suite, Tableau, ARLAS, Careficient, Care Connect, and SurveyMonkey. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does HHAeXchange offer? HHAeXchange provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing. Answer based on 6 reviews Getting Started and Support ### What customer support options does HHAeXchange offer, and how do users rate the experience? HHAeXchange offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representatives. User experience with support is mixed but leans negative: some users report first-call resolutions, prompt follow-up, and helpful training, while many describe long hold times, slow ticket responses, unresolved issues, and inconsistent agent knowledge. Answer based on 33 reviews Features and Usability ### Is HHAeXchange easy to use? HHAeXchange feels straightforward for many daily tasks, but the learning curve and support experience can make adoption uneven. Office staff and agency administrators often find scheduling, reports, and payroll navigation clear after setup, while some teams struggle with technical glitches, slower performance, and a less intuitive interface during onboarding. Answer based on 32 reviews Features and Usability ### How well does the caregiver clock work? HHAeXchange handles caregiver clock-in and clock-out with useful EVV tracking, but reliability issues are a common concern. Home care agencies value schedule visibility, alerts, and visit oversight, while many caregivers and coordinators run into GPS errors, delayed updates, missed registrations, and support delays when clock entries do not record properly. Answer based on 25 reviews Features and Usability ### How good is HHAeXchange for scheduling and clocking? HHAeXchange works well for scheduling and daily clock tracking, especially for home care agencies managing caregiver visits. Administrators often like the calendar views, billing connection, and real-time attendance checks, though some teams report outages, slow load times, and occasional GPS or clock-in issues that can disrupt routine scheduling tasks. Answer based on 18 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 3.2 (47) 53.19% of 47 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Care Plan Management 3.2 (39) 66.67% of 39 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Billing & Invoicing 3.3 (37) 64.86% of 37 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Client Management 3.6 (36) 55.56% of 36 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Patient Records Management 3.9 (28) 67.86% of 28 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 3.9 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection HHAeXchange 45 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Store, manage, and track all electronic documents in a centralized location Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Online portal where employees can access and track their own information Store, manage and track all forms in a centralized location System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Captures invoice data and maintains comprehensive records for auditing and reporting purposes Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Manage employee salary processes, data, taxes, and records administration efficiently Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track time worked per client Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.7 (100) 3.7 Based on 100 reviews ## Pricing Value for money 3.5 (84) Basic $375.00 Per Month Value for money 3.5 (84) 3.5 Based on 84 reviews ## Integrations [ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Home Care Pulse | Experience Management](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/)[ DailyPay](https://www.capterra.com/p/234430/DailyPay/)[ Caribou Rewards](https://www.capterra.com/p/10003094/Caribou-Rewards/)[ Inflowcare](https://www.capterra.com/p/231005/Inflowcare/)[ showd.me](https://www.capterra.com/p/247742/showdme/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (91) 3.1 Based on 91 reviews ## User reviews Overall rating 3.6 Based on 100 reviews Filter by rating 5(34) 4(30) 3(16) 2(6) 1(14) Mentioned topic Sorted by most recent AP Ashlee P. Payroll and Benefits Specialist Hospital & Health Care ### "HHAeXchange review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2026 Pros I like that it is pretty user-friendly. I was shown the basics of HHAeXchange. but I was able to figure everything else on my own. Cons Our account with HHAeXchange is linked to InMyTeam, and at times, the shift will not populate in HHAeXchange even though it's been bileld in InMyTeam. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH DIANA H. Administrator Hospital & Health Care ### "HHA Exchange is a very easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 It is very easy to use; I find it to be a very user-friendly tool for my agency, which is currently in a growth phase. Pros Billing and Scheduling is a very easy-to-use application that allows you to create schedules and send invoices without any problems. Cons In fact, so far I haven't found anything I dislike; the application is very easy to use, and the support team is prompt in resolving problems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Shacria D. Secretary Health, Wellness and Fitness ### "HHAeXchange worth the change" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2025 Transitioning from completely different system into HH exchange is actually very. Simple.And I like the fact that they have a support chat that is available twenty 47 Pros Ì like that I can go in the visits and twek the POC when caregivers are over Exaggerating the duties that they perform. Cons I don't like the fact that I can't confirm if there's a signature from the patient in the caregiver unless I run a visit patient signature timesheet report that is very frustrating Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) There was some billing and reporting issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP DAWN P. HHA Hospital & Health Care ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2024 Pros Extremely easy to use, however does require a good internet connection Cons N/a i had no issues using the app other than making sure i had a good internet connection. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF MARITZA F. Biller Financial Services ### "Excellent " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 29, 2024 Pros Everything is fine. Billing process is easy to do Cons E- submission batches report doe no count exactly the patients amount Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG CINDRA G. Office Manager Hospital & Health Care ### "Poor Experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 24, 2024 Pros Honestly, nothing at all. The communication is very poor. Cons Everything to be honest. Just poor communication overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Kelly F. Billing and Collections Manager Health, Wellness and Fitness ### "Customer service fails" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 22, 2024 Incredibly frustrating. I would never choose to integrate with this company except that our MCO has chosen to. Some times the frustration of HHA-Exchange makes us re-think the relationship with this MCO entirely. But in the end we like them very much. In fact it is this MCO that helped us get tickets with HHA-Exchange reviewed. Otherwise they would sit there unresolved for 2 months. Pros Our MCO uses HHAExchange for EVV integration. We did not choose. Cons Customer service. Really its just self service. You open tickets, and often they get sent to a JIRA system - of more ticket numbers, and partially, if not wholly, worked offshore. Ticket response is SLOW and often incorrect. Agents do not read the entire ticket to understand the issue. Its truly a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZK Zarmin K. Authorizations Hospital & Health Care ### "Fantastic HC Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 12, 2024 I have no complains about HHAEX. They are always ready to assist & help if I have any issues. Always great training & updates. Fantastic staff & highly recommended. Pros I've been using HHAX for 10 years now. It is by favourite HC program & recommended to other vendors. Cons Easy to function, learn & teach the staff. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Melissa G. Executive Director Hospital & Health Care ### "Never use this horrific software. It is a nightmare compared to other EMRs." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 29, 2024 Extremely horrific. It has been an utter nightmare. Imagine spending hours per day fixing glitches HHAeXchange creates. Imagine asking for their support staff to fix those problems just to get a response stating that they are closing the ticket. I honestly can not imagine a worse EMR. Pros Nothing! Literally every single aspect is horrific. I am forced to use it as Texas only allows HHAeXchange to collect EVV data. I would leave in a heartbeat if allowed to do so. It is free for us to use and I would rather pay thousands a month to get away from it....that is how bad it is. Cons It is incredibly glitchy and extremely slow. It takes 30 seconds or more to open notes. It appears to be old technology especially when compared to KanTime and CubHub. Reasons for choosing HHAeXchange We had no choice, Texas made us use HHAeXchange to collect EVV data. We still use KanTime as our main EMR (which is awesome) since HHAeXchange is so bad at least I am grateful to do most tasks in KanTime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Diusnaidy D. Administrator Hospital & Health Care ### "Horrible customer support " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 26, 2024 Horrible. I have been on hold for 3 and 1/2 hours. Worst customer support ever. Pros I have been on hold for 3 and 1/2 hours. Worst customer support ever. Cons No help to navigate the system. Getting support is impossible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140366/eXchange-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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