--- title: "HHAeXchange Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HHAeXchange Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more." source_url: "https://www.capterra.com/p/140366/eXchange-Suite/" page_type: "product" language: "en" --- # HHAeXchange Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HHAeXchange ## What is HHAeXchange? Founded in 2008, HHAeXchange is the leading technology platform for homecare agency management. Developed specifically for Medicaid personal care, HHAeXchange connects state agencies, managed care payers, providers, and caregivers through its intuitive web-based platform, enabling unparalleled efficiency, communication, transparency, and compliance. ## What is HHAeXchange used for? [Home Health Care](https://www.capterra.com/home-health-care-software/)[Home Care](https://www.capterra.com/home-care-software/) Top alternative Featured Overall rating Based on 100 user reviews Reviews sentiment Positive 64% Neutral 16% Negative 20% Starting price $375 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HHAeXchange?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hhaexchange.com&name=HHAeXchange) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HHAeXchange 3.6 (100) VS. [4.6 (94)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting Price $375 Per Month Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (100) Ease Of Use 4.7 (94) Value For Money 3.5 (84) Value For Money 4.6 (90) Customer Service 3.1 (91) Customer Service 4.6 (92) ## HHAeXchange alternatives [4.5 (155)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (189)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140366/eXchange-Suite/alternatives/) ## FAQs about HHAeXchange Overview ### Which roles and teams benefit most from HHAeXchange? HHAeXchange is most used by home care administrators, agency managers, and executive leaders who oversee operations, compliance, and growth. Billing teams use it to manage claims, collections, and authorizations, while caregivers and care coordinators rely on it for scheduling, visit verification, documentation, and smoother client service delivery. Answer based on 100 reviews Overview ### What company size and industries is HHAeXchange built for? HHAeXchange is built for homecare providers of any size, with strongest adoption among small businesses at 65% and Hospital & Health Care organizations at 64%. It also serves midsize businesses at 26%, enterprises at 9%, and Health, Wellness and Fitness organizations at 22%, especially for home health care. Answer based on 100 reviews Features and Usability ### What are the key features of HHAeXchange? HHAeXchange includes core home care features such as caregiver scheduling, EVV with caregiver clock in/out and GPS, billing and claims management, and client records. Differentiating capabilities include customizable reports, a BI dashboard with real-time data, payroll support, and compliance tools for home health and HIPAA requirements. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does HHAeXchange integrate with? HHAeXchange integrates with ADP Workforce Now, RUN Powered by ADP, Paychex Flex, Viventium Software, Docusign, Tableau, SurveyMonkey, and Care Connect. It also connects with Caribou Rewards, DailyPay, Home Care Pulse | Experience Management, Inflowcare, Keeper, showd.me, Tellus, ARLAS, Careficient, and ReachOut Suite. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does HHAeXchange offer? HHAeXchange provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, self-paced reference, and recorded walkthroughs for teams getting started with the platform. Answer based on 6 reviews Getting Started and Support ### What customer support options does HHAeXchange offer, and how do users rate the experience? HHAeXchange offers email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live representatives. User feedback on support is mixed but often negative: some report first-call resolution, prompt follow-up, and helpful staff, while many others describe long hold times, slow ticket responses, unresolved issues, and inconsistent agent knowledge. Answer based on 33 reviews Features and Usability ### Is HHAeXchange easy to use? HHAeXchange feels easy to navigate for many home care agencies, especially after basic training. Office staff often like the clear layout, scheduling, reports, and simple login options, but some teams find onboarding stressful, the interface less intuitive, and support delays or glitches frustrating during daily work. Answer based on 32 reviews Features and Usability ### How well does HHAeXchange handle caregiver clock in and out? HHAeXchange supports caregiver clock in and clock out with EVV tracking, schedule visibility, and visit oversight. Agencies like the ability to monitor visits, locations, and alerts, but many caregivers and admins report GPS problems, delayed updates, app freezes, missed registrations, and manual corrections when clock events fail. Answer based on 25 reviews Features and Usability ### How good is HHAeXchange for scheduling and clocking? HHAeXchange works well for scheduling caregivers and tracking clock events in daily home care operations. Many agencies value the shared schedule, billing connection, daily dashboard, and easier staff training, though some teams mention slow load times, outages, GPS issues, and occasional clock in problems for field caregivers. Answer based on 18 reviews ## Features AI summary Based on 697 Home Health Care reviews Capterra reviewers point to these as the top priorities when choosing Home Health Care software: - **Scheduling** (**53%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**58%**) - **Care Plan Management** (**48%**) HHAeXchange supports all three features buyers value most: **Scheduling**, **HIPAA Compliant**, and **Care Plan Management**. Together, these capabilities help businesses coordinate caregiver visits, protect sensitive patient information, and manage individualized care plans more effectively, allowing teams to deliver consistent care and stay compliant with operational requirements. Scheduling 3.5 (23) 78.26% of 23 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources HIPAA Compliant 3.9 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Care Plan Management 3.2 (39) 66.67% of 39 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Mobile Access 3.2 (47) 53.19% of 47 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Compliance Management 3.4 (14) 35.71% of 14 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Billing & Invoicing 3.3 (37) 64.86% of 37 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers HHAeXchange 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - Forms Management: Store, manage and track all forms in a centralized location - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.7 (100) 3.7 Based on 100 reviews ## Pricing Value for money 3.5 (84) Basic $375.00 Per Month Value for money 3.5 (84) 3.5 Based on 84 reviews ## Integrations [ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Home Care Pulse | Experience Management](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/)[ DailyPay](https://www.capterra.com/p/234430/DailyPay/)[ Caribou Rewards](https://www.capterra.com/p/10003094/Caribou-Rewards/)[ Inflowcare](https://www.capterra.com/p/231005/Inflowcare/)[ showd.me](https://www.capterra.com/p/247742/showdme/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (91) 3.1 Based on 91 reviews ## User reviews Overall rating 3.6 Based on 100 reviews Filter by rating 5(34) 4(30) 3(16) 2(6) 1(14) Mentioned topic Sorted by most recent AP Ashlee P. Payroll and Benefits Specialist Hospital & Health Care ### "HHAeXchange review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2026 Pros I like that it is pretty user-friendly. I was shown the basics of HHAeXchange. but I was able to figure everything else on my own. Cons Our account with HHAeXchange is linked to InMyTeam, and at times, the shift will not populate in HHAeXchange even though it's been bileld in InMyTeam. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH DIANA H. Administrator Hospital & Health Care ### "HHA Exchange is a very easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 It is very easy to use; I find it to be a very user-friendly tool for my agency, which is currently in a growth phase. Pros Billing and Scheduling is a very easy-to-use application that allows you to create schedules and send invoices without any problems. Cons In fact, so far I haven't found anything I dislike; the application is very easy to use, and the support team is prompt in resolving problems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Shacria D. Secretary Health, Wellness and Fitness ### "HHAeXchange worth the change" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2025 Transitioning from completely different system into HH exchange is actually very. Simple.And I like the fact that they have a support chat that is available twenty 47 Pros Ì like that I can go in the visits and twek the POC when caregivers are over Exaggerating the duties that they perform. Cons I don't like the fact that I can't confirm if there's a signature from the patient in the caregiver unless I run a visit patient signature timesheet report that is very frustrating Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) There was some billing and reporting issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP DAWN P. HHA Hospital & Health Care ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2024 Pros Extremely easy to use, however does require a good internet connection Cons N/a i had no issues using the app other than making sure i had a good internet connection. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF MARITZA F. Biller Financial Services ### "Excellent " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 29, 2024 Pros Everything is fine. Billing process is easy to do Cons E- submission batches report doe no count exactly the patients amount Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG CINDRA G. Office Manager Hospital & Health Care ### "Poor Experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 24, 2024 Pros Honestly, nothing at all. The communication is very poor. Cons Everything to be honest. Just poor communication overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Kelly F. Billing and Collections Manager Health, Wellness and Fitness ### "Customer service fails" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 22, 2024 Incredibly frustrating. I would never choose to integrate with this company except that our MCO has chosen to. Some times the frustration of HHA-Exchange makes us re-think the relationship with this MCO entirely. But in the end we like them very much. In fact it is this MCO that helped us get tickets with HHA-Exchange reviewed. Otherwise they would sit there unresolved for 2 months. Pros Our MCO uses HHAExchange for EVV integration. We did not choose. Cons Customer service. Really its just self service. You open tickets, and often they get sent to a JIRA system - of more ticket numbers, and partially, if not wholly, worked offshore. Ticket response is SLOW and often incorrect. Agents do not read the entire ticket to understand the issue. Its truly a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZK Zarmin K. Authorizations Hospital & Health Care ### "Fantastic HC Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 12, 2024 I have no complains about HHAEX. They are always ready to assist & help if I have any issues. Always great training & updates. Fantastic staff & highly recommended. Pros I've been using HHAX for 10 years now. It is by favourite HC program & recommended to other vendors. Cons Easy to function, learn & teach the staff. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Melissa G. Executive Director Hospital & Health Care ### "Never use this horrific software. It is a nightmare compared to other EMRs." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 29, 2024 Extremely horrific. It has been an utter nightmare. Imagine spending hours per day fixing glitches HHAeXchange creates. Imagine asking for their support staff to fix those problems just to get a response stating that they are closing the ticket. I honestly can not imagine a worse EMR. Pros Nothing! Literally every single aspect is horrific. I am forced to use it as Texas only allows HHAeXchange to collect EVV data. I would leave in a heartbeat if allowed to do so. It is free for us to use and I would rather pay thousands a month to get away from it....that is how bad it is. Cons It is incredibly glitchy and extremely slow. It takes 30 seconds or more to open notes. It appears to be old technology especially when compared to KanTime and CubHub. Reasons for choosing HHAeXchange We had no choice, Texas made us use HHAeXchange to collect EVV data. We still use KanTime as our main EMR (which is awesome) since HHAeXchange is so bad at least I am grateful to do most tasks in KanTime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Diusnaidy D. Administrator Hospital & Health Care ### "Horrible customer support " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 26, 2024 Horrible. I have been on hold for 3 and 1/2 hours. Worst customer support ever. Pros I have been on hold for 3 and 1/2 hours. Worst customer support ever. Cons No help to navigate the system. Getting support is impossible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140366/eXchange-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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