--- title: "HHAeXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HHAeXchange the right Home Health Care solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140366/eXchange-Suite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- HHAeXchange 3.6 (100) [View alternatives](https://www.capterra.com/p/140366/eXchange-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of HHAeXchange Ease of use 3.7 Customer Service 3.1 ## Pros and Cons in Reviews DH DIANA H AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “It is very easy to use; I find it to be a very user-friendly tool for my agency, which is currently in a growth phase.“ March 6, 2026 SD Shacria D SecretaryHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I don't like the fact that I can't confirm if there's a signature from the patient in the caregiver unless I run a visit patient signature timesheet report that is very frustrating“ June 17, 2025 AP Ashlee P Payroll and Benefits SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I like that it is pretty user-friendly.“ March 16, 2026 PM Pascual M Director Of NursingHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I have been on the line for over 3 hrs and also waiting on the chat for a representative for the same amount of time. If you need them to reset an employees account or do something on their end it could take days.“ November 14, 2023 EB Ekaterina B AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We are using HHA since 2019 for EVV Compliance and scheduling, and so far it's the best software.“ February 16, 2023 KT Kim T co-ownerIndividual & Family Services, 201 - 500 employeesUsed the software for: Less than 6 months. “We have patients and staff threatening to leave because some of the shifts worked don't show up so they are not paid, they can't see what they have worked for the pay period so they can't plan with the limited number of units. “ February 14, 2023 ZK Zarmin K AuthorizationsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is by favourite HC program & recommended to other vendors.“ April 12, 2024 PM Pascual M Director Of NursingHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Their customer service number is nowhere to be found on their site. “ November 14, 2023 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Hospital & Health Care Used the software for: 2+ years ### "The software is amazing and fits the needs of my agency. They are always ahead of the curve!" February 6, 2018 4.0 Ease of use, flexibility, good layout, can get what I need fast Pros The software is very reliable and always seems to be on the cutting edge of the industry. It is very easy to use and navigate. The layout is very simple to use as well. Cons The software could use some more bells and whistles (Reports for interrupted sleep for instance). The help desk needs to be more on top of things. I submit a ticket and if I don't follow up on it, I don't get a response. Calling the help desk as well is time consuming and I don't receive an answer immediately. Also, there are always additional charges for any fix we need - not all fixes deserve a charge. There is no room for negotiation on the charges as well. Review Source SD Shacria D. Secretary Health, Wellness and Fitness Used the software for: Less than 6 months ### "HHAeXchange worth the change" June 17, 2025 5.0 Transitioning from completely different system into HH exchange is actually very. Simple.And I like the fact that they have a support chat that is available twenty 47 Pros Ì like that I can go in the visits and twek the POC when caregivers are over Exaggerating the duties that they perform. Cons I don't like the fact that I can't confirm if there's a signature from the patient in the caregiver unless I run a visit patient signature timesheet report that is very frustrating Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) There was some billing and reporting issues Review Source BG Bobbie G. Director of Nursing/ Hospital & Health Care Used the software for: 2+ years ### "It Needs a lot Of Work!" March 29, 2022 1.0 It really needs special attention so it doesn't seem like a Dollar store App! You can enter visits but it doesn't confirm most times so you are stuff double billing, Nothing for Nurses so we have to pay for other apps. It's slow as well, always having issues. GPS doesn't work well, nothing useful to make me switch to you all. Pros Quick Visits but that was taken away so nothing. It really needs special attention so it doesn't seem like a Dollar store App! Cons It really needs special attention so it doesn't seem like a Dollar store App! You can enter visits but it doesn't confirm most times so you are stuff double billing, Nothing for Nurses so we have to pay for other apps. It's slow as well, always having issues. GPS doesn't work well, nothing useful to make me switch to you all. Reason for choosing HHAeXchange Because the State made us. We would not choose you on our own it is just not functional as a total Homecare program. It's missing so many vital pieces. Cant believe they switch it from Promise. Review Source KK Kateryna K. General Manager Hospital & Health Care Used the software for: 2+ years ### "If you want to have a straight "A", you should work with HHAx" February 2, 2023 5.0 I have had an excellent experience with HHAx. Pros That all home care operational processes are all in one place Cons Understanding how the system works at the beginning was a little bit stressful. Reason for choosing HHAeXchange The state mandates to use HHAx for billing purposes only, but we use it for all features available and found it very proactive. Review Source ZK Zarmin K. Authorizations Hospital & Health Care Used the software for: 2+ years ### "Fantastic HC Program" April 12, 2024 5.0 I have no complains about HHAEX. They are always ready to assist & help if I have any issues. Always great training & updates. Fantastic staff & highly recommended. Pros I've been using HHAX for 10 years now. It is by favourite HC program & recommended to other vendors. Cons Easy to function, learn & teach the staff. Review Source LM Linda M. CEO Hospital & Health Care Used the software for: 1-2 years ### "Bugs and Fixes" April 4, 2022 3.0 Frustrating, and problematic. If all the software products talked to each other without so much manual entry into the system, that would be one thing, but they do not, I am proof, because we didn't bet paid for over 4 months the beginning of January 2021, and then again at the end of 2021 for 2 months again, and again now for 2 weeks trying to be compliant with the clock in and out and not having to manually verify in HHA, which is what they do not want you to do! Pros Well, actually nothing I 'liked', it's how it operates, so you adapt. It's not as easy as you think, and there are so many levels of things that have to be just right before things happen in HHA and some things aren't right even now after 2 years of using this platform. Plus, instead of just having Promise to look at and bill through, now we have to utilize 3 software programs to do this and most times they do not communicate with each other which causes problems in getting paid and other things, just like the clock in and out, that aren't coming from my clearcare to HHA and we've been working on this for over 2 weeks now, and still nothing is happening as it was designed. Cons Military time, getting used to that has cost me money, big time. Reason for choosing HHAeXchange It seemed the least prohibitive, which proved to be an error, because we have had nothing but problems with either HHA or Clearcare not talking to each other, and we were warned in the beginning that there were bugs between the clearcare and HHA and they have not been fixed apparently because we are having so many problems doing what is required! Review Source GR George R. Administrator Hospital & Health Care Used the software for: 2+ years ### "HHAeXchange" February 23, 2023 3.0 Overall experience is good. Someone needs to explain to support that if an agency has billing problems, then this ticket takes priority and needs to be addressed or escalated. A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill....and their salary. Pros For the most part the application works well and satisfies the basic needs to operate an agency to conform to the EVV requirements mandated by the State. Cons Falls short for in-depth reporting and accounts receivables and payment posting, billing and reporting and reliable integration with other vendors. Alternatives considered [Tellus](https://www.capterra.com/p/182525/Tellus/) Reason for choosing HHAeXchange Functionality Review Source AM April M. HR Assistant Hospital & Health Care Used the software for: 2+ years ### "Great Software for non-skilled services." March 24, 2022 4.0 The greatest benefit to this system is the ease of use for our Aides. Pros The ease of use for our Aides is phenomenal! We transitioned them to HHA from a far more complicated system of charting. Transferring and training them to this system was very easy. One training session and they were able to effectively use it. It is so easy now for them to clock in and out, AND to complete their charting! Cons It is not the best system for Skilled Nursing. The system does not contain a MAR. So documentation of all medications would have to be done on paper, which is old school and redundant. We would have used this software for skilled nursing IF this feature was there. Review Source BK Bob K. Chief Operating Officer Hospital & Health Care Used the software for: 2+ years ### "A necessary evil" March 25, 2022 3.0 We use it because we have to, since the MCOs adopted the payer version. Because of our size, we hoped to gain efficiencies. However, this has not been the case as we've added costly add-ons and work arounds for caregiver onboarding, caregiver messaging, reporting and data analytics. Pros Because the MCOs in Pennsylvania adopted it, we went with HHAeXchange. Cons Constantly having back out of screens or open multiple tabs in order to manage work flow. Reporting is subpar. We have to overlay costly analytics tools and software just to get the data we need out of the system to be formatted in a way that informs us of how our business is doing. The front end with onboarding employees is not effective causing us to pay for another solution as a work around. The messaging / caregiver chat feature is subpar and constantly times out. You cannot manage workflows in the system. Reason for choosing HHAeXchange Because the MCOs adopted HHAeXchange. Review Source TW Terry W. owner Hospital & Health Care Used the software for: 1-2 years ### "Owner" February 10, 2023 3.0 My billing if horrible using this product and I'm at the point to hiring an attorney because it is having a negative affect on this agency. Pros At this point I don't have anything to say. Cons Customer support is terrible and has fixed my billing issue. They have been working on the issue for a year. HHA Exchange is not meeting the EVV requirements for the state of North Carolina, at least for this agency. Review Source NG Natasha G. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Software is ok, customer service is very bad" February 10, 2023 2.0 Very hard to deal with customer support, delays in solving issues causes claim denials and lost money on the billing Pros Easy to use and self-explanatory software. Cons Customer service is very bad. Takes hours on hold to talk to support, weeks to months to have your problem fixed. Some of the issues are still in the work for almost a year Reason for choosing HHAeXchange There was no alternative at the time plus we were pushed to use it by insurances. Review Source JS John S. President Hospital & Health Care Used the software for: 2+ years ### "President" April 5, 2022 5.0 Live management of the patient care process. Pros It's ease of flow to all aspects of the business, from hiring an individual, checking exclusions to admission of a new client to scheduling and providing service to that client. Cons Integration was difficult as the training was quick but the HHA Associates truly care about you as a customer and understands the importance of each aspect of your business and how it interacts with HHA. Reason for choosing HHAeXchange HHS Associates persuasiveness to the product able to smoothly interact with the business processes. Review Source FB Florence B. Office Coordinator Hospital & Health Care Used the software for: 2+ years ### "Simplification" March 30, 2022 4.0 Customer service always gets an answer. It may not be the one anyone wants to hear but we have a resolution. Pros Day to day processes are easier with HHAeXchange. Training can be a little difficult to learn the system and all functionality but over all very easy to use. Cons Learning any system can be difficult as HHA is still developing the product on a day to day basis there are still a lot of hiccups that could be worked on in the future. Review Source AS Angell S. HRC Hospital & Health Care Used the software for: 2+ years ### "Business Related" March 24, 2022 5.0 Pros I enjoy using the reports and entering in important features in the systems. I am able to keep track of my DCWs for clocking in/out and an update on my consumers. Cons Sometimes the systems will go really slow or timeout in the middle of doing something extremely important. Sometimes, we can be out of use for a couple of hours which isn't good for our type of business. Review Source TP Timothy P. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Timothy Reviewing HHAexchange Software" March 28, 2022 5.0 Well, everything from caregivers scheduling to the finacial processing it has been just excellent. Pros From the inception of the product we have been happy with exceptional great service Cons So far everything has been relativly smooth running. No complaint at all. Reason for choosing HHAeXchange HHAexchange looked far much better and it turn out to be truth! Review Source MF MARITZA F. Biller Financial Services Used the software for: 2+ years ### "Excellent " July 29, 2024 4.0 Pros Everything is fine. Billing process is easy to do Cons E- submission batches report doe no count exactly the patients amount Review Source LS Lea S. RN Clinical Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Nursing standpoint" March 24, 2022 4.0 HHA is easy to use for the most part- It would also be helpful to be able to pull up all changed and discontinued medications in a easy fashion. It would also be very appreciated is orders could be edited after being saved, as errors can sometimes be noticed after they are printed. Pros Client medications, POC and calendars and hours authorized Cons It is not easy to print out reports. I would like to see easy ways to print out what you need to get performance and targets for review in QA. Review Source MS Michelle S. billing clerk Hospital & Health Care Used the software for: 2+ years ### "Hha" April 4, 2022 5.0 Pros This software is very user friendly. The ease of maneuvering from page to page. Reports are ran very easily Cons Sometimes the system is very slow. There are times when we are very busy, and the system lags. I also do not how it logs you out so soon. Review Source SN Shaiar N. Intake & Enrollment Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Review on HHAE" March 24, 2022 4.0 Slightly satisfied with services. Pros Ease to navigate through the software . Cons Changes made are slow. Hard to reach anyone after deployment and horrible backend customer service. Review Source JM Jodi M. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "HHA review" March 25, 2022 3.0 Pros Product is easy to use. Scheduling is easy for the most part. Cons Customer Support = BAD. Have a question, first person can't answer it. It typically gets moved up to higher tier support. Support turn around time is bad. Getting answers when a ticket is created after it's been escalated to a higher tier is BAD Review Source HM HOmi M. Payroll Specialist Hospital & Health Care Used the software for: 2+ years ### "User friendly, Totally worth it!" March 31, 2022 5.0 Pros Easy to use, user friendly. Easy access. Cons Just when the system crashes, or when logged out in the middle of a report. Review Source DC Devyn C. Branch Manager Hospital & Health Care Used the software for: 1-2 years ### "HHA Exchange Review" March 24, 2022 3.0 Pros Being able to track healthcare credentials and send alerts for expiring credentials has helped operations and compliance. Cons Reports do take a couple minutes to load and there are frequent outages of the service. Employees sometimes have a hard time using the system while clocking in and out. Review Source hR hector R. supervisor Hospital & Health Care Used the software for: Less than 6 months ### "ABSOLUTELY HORRIBLE" November 17, 2023 1.0 IT HAS BEEN A NIGHTMARE. I CAN'T WAIT TILL THE DAY WE GO BACK TO VESTA Pros THERE IS NO REDEEMING FACTORS WHEN IT COMES TO HHA. Cons EVERYTHING. THE VERIFICATION PROCESS TIME HAS NEARLY DOUBLES, MORALE IS DOWN, AND THE CLIENT'S HATE IT. Review Source AG Anyia G. Caregiver Accounting Used the software for: Less than 6 months ### "Don't work too good" August 4, 2023 1.0 I don't think I really like hhachange to much Pros I'm trying to get used to it but I really can't stay at the moment I know that it messed my clock in and clock out schedule up Cons I don't like when I clock in and it shows up red when I'm at my destination Review Source kD keith D. Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "hhax" March 30, 2022 3.0 Pros I like the ease of use, it is very simple to understand the software Cons I do not like that I cannot print multiple caregiver calendars at one time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.