# Page 3 | HHAeXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is HHAeXchange the right Home Health Care solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140366/eXchange-Suite/reviews

---

HHAeXchange

3.6 (100)

[View alternatives](https://www.capterra.com/p/140366/eXchange-Suite/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of HHAeXchange

## Showing most helpful reviews

Showing 51-75 of 100 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VF

Victoria F.  
Human Resource Manager  
Human Resources  
Used the software for: 2+ years

### "Great Platform"

February 23, 2023

4.0

I love HHA and wish my company used more of its features like chats and allowing users to view their compliance.

Pros

I love that I can easily notate important details about our caregivers and the clients.

Cons

I don't like that I can't send documents or images via Connexus.

Review Source

AS

Alicia S.  
PCA  
Hospital & Health Care  
Used the software for: 6-12 months

### "HHA Exchange is amazing"

July 19, 2022

5.0

Pros

It’s very simple to use and very easy to login, there is a thumbprint/face log in so it makes it simple to use. Very easy to find what you need.

Cons

I don’t think there is anything I hate about it.

Switched from

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Switched jobs

Review Source

BB

Brittany B.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hha review"

March 30, 2022

4.0

Overall we have been happy with the software

Pros

The ease of the software and ever changing features

Cons

Customer Service can be useless at times or take forever

Alternatives considered

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

Reason for choosing HHAeXchange

Friendly staff, price, options

Review Source

vP

valerie P.  
president  
Hospital & Health Care  
Used the software for: 1-2 years

### "Terrible software, unknowledgeable customer support. "

November 22, 2022

1.0

Terrible experience. Lost over $18000 dollars because of a syntax error in the software that they could not identify for over one year.

Pros

I did not like anything about the software. Terrible software. From the beginning everything has been BAD. The onboarding was terrible. Getting customer support is terrible. People transferring you do others that can hardly help you. Terrible experience.

Cons

Customer support are not knowledgeable about the software. A lot of red tape to get answers to software issues, and most times one cannot get answer.

Reason for choosing HHAeXchange

hhAEXCHANGE could do billing, while sandata could not, but overall found out that hhAexhange is poorly set up for billing. Terrible software

Review Source

JG

Jacob G.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best software I have ever experienced "

March 24, 2022

5.0

Pros

I beleive all the features are interrelatted which is what this software does....

Cons

Poor support team....lack of knowledge via tier level 1.

Reason for choosing HHAeXchange

HHA got my attention do to the multiple features to ease and combine the full spectrum

Review Source

VR

Verified Reviewer  
Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Popular Home Care Software"

May 15, 2021

4.0

Good

Pros

Easy to use. Lots of options to customize according to your need. Very popular in home care and managed long term care industry.

Cons

Customer support needs to be much better.

Switched from

[Carecenta](https://www.capterra.com/p/140368/Carecenta/)

User interface, limited options, poor customer service.

Review Source

CO

Catia O.  
President/CEO  
Hospital & Health Care  
Used the software for: 1-2 years

### "WORST WORST WORST just stay away if you can"

September 8, 2023

1.0

Pros

NOTHING i basically i had to teach myself how to use the software.

Cons

EVERYTHING, every single thing.

Reason for choosing HHAeXchange

Medicaid demanded it

Review Source

YJ

Yris J.  
Case Manager  
Facilities Services  
Used the software for: 1-2 years

### "Highly productivity"

April 13, 2022

4.0

Can see caregivers clocks in/out.

Pros

Most important to use this software is to make my job easier, but sometimes HHAeXchange is not functionally; some days is slow or can not connect to internet for caregivers or office. Schedules we have to make it day by day in the calendar, has not the facility of fill the calendar month instantly same to delete few days from calendar, have to be one by one.

Cons

It is not easy in it functionality. Communication is not easy in HHA.

Review Source

LS

Lea S.  
RN Clinical Supervisor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Nursing standpoint"

March 24, 2022

4.0

HHA is easy to use for the most part- It would also be helpful to be able to pull up all changed and discontinued medications in a easy fashion. It would also be very appreciated is orders could be edited after being saved, as errors can sometimes be noticed after they are printed.

Pros

Client medications, POC and calendars and hours authorized

Cons

It is not easy to print out reports. I would like to see easy ways to print out what you need to get performance and targets for review in QA.

Review Source

NR

Narad R.  
Manager  
Consumer Services  
Used the software for: 2+ years

### "Usage"

April 6, 2022

4.0

HHA is a robust system and all records can be well kept.

Pros

Very user friendly. Administrative data, Nursing records and payroll can be accessed separately fully complying on HIPAA.

Cons

System does not accept the calls very often and care givers call the office. Manual entry takes long time

Review Source

MS

Michelle S.  
billing clerk  
Hospital & Health Care  
Used the software for: 2+ years

### "Hha"

April 4, 2022

5.0

Pros

This software is very user friendly. The ease of maneuvering from page to page. Reports are ran very easily

Cons

Sometimes the system is very slow. There are times when we are very busy, and the system lags. I also do not how it logs you out so soon.

Review Source

KH

Kelly H.  
VP of Administration  
Hospital & Health Care  
Used the software for: 2+ years

### "Manage at a glance"

March 2, 2023

5.0

I have worked with HHAx for many years, more recently at a new agency. The customer service is difficult to work with and at times unhelpful.

Pros

The BI Dashboard is all your operations at a quick glance. It helps us stay on top of our data and address issues immediately.

Cons

Clinical Module, Forms builder reporting on specific data.

Review Source

SN

Shaiar N.  
Intake & Enrollment Supervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Review on HHAE"

March 24, 2022

4.0

Slightly satisfied with services.

Pros

Ease to navigate through the software .

Cons

Changes made are slow. Hard to reach anyone after deployment and horrible backend customer service.

Review Source

AH

Amber H.  
PAS Supervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "HHA app"

March 30, 2022

5.0

It has been good to our company.

Pros

The GPS tracker, and the notes to be entered by our DCW's on the HHA exchange app.

Cons

Phone number and addresses not been updated quickly for GPS tracking when using the HHA exchange

Review Source

JM

Jodi M.  
Office Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "HHA review"

March 25, 2022

3.0

Pros

Product is easy to use. Scheduling is easy for the most part.

Cons

Customer Support = BAD. Have a question, first person can't answer it. It typically gets moved up to higher tier support. Support turn around time is bad. Getting answers when a ticket is created after it's been escalated to a higher tier is BAD

Review Source

AP

ADIS P.  
Admin  
Hospital & Health Care  
Used the software for: 6-12 months

### "Worst choice MCO have made for their EVV solutions"

May 12, 2021

1.0

Worst experience ever, is very messed up that we are obligated to use it.

Pros

I have nothing good to say about this product. Worst EVV platform. Not user friendly.

Cons

System is not user friendly, impossible to get someone over the phone, they create tickets and tickets and resolve nothing, they send videos and videos to self educate which are real bad quality, and could barely be heard. customer service is terrible they hire people from out of the country and communication is thru email. This system its just as if doctors would give you a ton of books for you to find your own disease and treatment. Worst EVV system out there, there is always a problem submitting claims, and to rebill is a nightmare . They don't care about the customer.

Reason for choosing HHAeXchange

Did not have choice but to submit Humana, Wellcare, Sunshine and Molina's claims thru their system, otherwise I would of run very far from them.

Review Source

HM

HOmi M.  
Payroll Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "User friendly, Totally worth it!"

March 31, 2022

5.0

Pros

Easy to use, user friendly. Easy access.

Cons

Just when the system crashes, or when logged out in the middle of a report.

Review Source

hI

hamdi I.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good review "

March 24, 2022

5.0

very good experience

Pros

it has a lot of features , easy to schedule visits and master week is a great tool , billing and invoicing is a very easy tool

Cons

Nothing at this time , everything seem to be good

Review Source

DC

Devyn C.  
Branch Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "HHA Exchange Review"

March 24, 2022

3.0

Pros

Being able to track healthcare credentials and send alerts for expiring credentials has helped operations and compliance.

Cons

Reports do take a couple minutes to load and there are frequent outages of the service. Employees sometimes have a hard time using the system while clocking in and out.

Review Source

CS

Christian S.  
Director of Compliance, QA and IT  
  
Used the software for: 2+ years

### "Our experience with HHAX have been very positive. HHAX surpasses all other HC software available."

February 13, 2018

5.0

Pros

HHAX's reporting and compliance functionalities would be what I would say I like the most about the software. Most reports are readily available and the software offers an option for customizable reports. HHAX also offers multiple methods of electronic visit verification (EVV) to curtail fraud, waste and abuse. Another great aspect of this software is the customer support. Most issues reported are usually resolved on the first call. If the customer support technician is unable to resolve the issue in the initial call; the technician will follow up and provide updates until resolution.

Cons

Although software updates are necessary, there have been instances where some reporting functionalities were removed when a new version is available.

Review Source

JS

Jenifer S.  
Clinical Recruiter  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "HHA Exchange makes life so easy for my daily work life "

October 24, 2018

5.0

My overall experience has been great. This software has made my work so much more easier that I can now focus on other duties oppose to being on a computer all day. Our other software took up so much of my time I could not catch up on my other work duties, But HHA Exchange has made it a lot easier to get to my other work duties in a timely manner.

Pros

HHA exchange is one of the best software's for the home care industry. I cant easily print reports with the click of one button and add multiple employees at one time apposed to individually printing reports.

Cons

There is no cons this is the most efficient software to date

Review Source

hR

hector R.  
supervisor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "ABSOLUTELY HORRIBLE"

November 17, 2023

1.0

IT HAS BEEN A NIGHTMARE. I CAN'T WAIT TILL THE DAY WE GO BACK TO VESTA

Pros

THERE IS NO REDEEMING FACTORS WHEN IT COMES TO HHA.

Cons

EVERYTHING. THE VERIFICATION PROCESS TIME HAS NEARLY DOUBLES, MORALE IS DOWN, AND THE CLIENT'S HATE IT.

Review Source

CB

Crystal B.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Waste of Money"

November 14, 2022

1.0

They locked me into a contract and when I realized I didn't need it, would not release me from it. They claimed I can't be released for convenience, but I signed up for convenience I never received.

Pros

Nothing at all. The amount of work needed was too great.

Cons

I had to do twice the work needed for the free sites and had to pay for it.

Reason for choosing HHAeXchange

Claimed ease of use and that's what I was seeking

Review Source

MR

Monisha R.  
Administrative Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great software "

March 24, 2022

4.0

Pros

Online chat for troubleshooting. I find the chat easier and accessible. Its easy to reach someone and get help faster.

Cons

Too long of a wait on the phone when you call HHA

Review Source

AS

Abraham S.  
Compliance Officer  
Hospital & Health Care  
Used the software for: 6-12 months

### "An overall solution"

October 3, 2017

5.0

Used this software for a period of 6 months before returning to Alora Home Health Care Systems.

Pros

This program acts as an overall solution to HHA/PCA/Caregiver scheduling and offers an array of features that really surprised me. The focus here is primarily on streamlining the scheduling of caregivers for contracted patients and in that realm alone, HHA Exchange is practically unrivaled. You can focus on other Quality Assurance related issues while HHA Exchange takes the leg work out of scheduling and rescheduling.

Cons

The customer service agents for this company are not as attentive or patient as those for other Home Care software companies that I have used. This is the only negative that I can offer.

Review Source

Similar Products

Featured