Who Uses This Software?

Most advanced management software featured at Capterra is perfectly suited for a large Medical and Non-Medical Home Care agency. However, small home care agency configuration is available at low cost.


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Pricing Details
    All-Inclusive $99/mo for up to 25 patients $299/mo for up to 100 patients
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Carecenta
  • www.carecenta.com
  • Founded 2013
  • United States

About Carecenta Best Home Care System

MEDICAL & NON-MEDICAL HOME CARE AGENCY MANAGEMENT platform features the next generation of robust workflow and financial software solutions for home care agencies of all sizes. Starts at $99/month, supercharged system offers management of patient intake, scheduling, referrals, caregivers, and provides Electronic visit verification EVV multilingual #800 telephony GPS; secure SMS, electronic billing and remittance, payroll and reporting


Carecenta Best Home Care System Features

  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification
  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting
  • Claims Management
  • Clinical Care
  • EHR
  • Electronic Health Record
  • For Home Care Providers
  • For Nursing Homes
  • Geriatric Care
  • MDS Review
  • Patient Records
  • Staff Scheduling

Carecenta Best Home Care System Reviews Recently Reviewed!


Most advanced home care management we ever had

May 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: My professional experience as a case coordinator spans more than 12 years. At times, it seem almost impossible that I've been in this industry for so long. I think that may be because I'm so dedicated to my work. Helping to turn lives around gives me tremendous satisfaction and a great sense of personal accomplishment. I am quite familiar with most of the home care industry management software, because software is an integral part of my everyday work. It was a big plus when I discovered Carecenta, because the software makes my life so much easier. To give you some examples, authorizations and employee compliance are very high priority with me when it comes to scheduling an open case. Carecenta provides unique features that track authorization, allow me to instantly communicate with multiple HHAs in seconds via text right from the software, include electronic visit verification tracking, and full compliance. Carecenta constantly improves and upgrades its features. Just last week they¿ve improved their visual HHA availability search on the map. Now I can mass-text or mass-email to all aids in the vicinity of my patient using a private text number and get their responses back on my own cell, and even send message back to them without revealing my own cell number, through Carecenta. All messages are also stored in employee record. Awesome!

Cons: The only downside I can think of is that Carecenta doesn't go far enough in covering medical and skilled nursing services. It does have medication tracking and nursing fillable forms, however I would recommend adding OASIS functionality, although this wouldn't be necessary for my company, since we are not billing for any of the nursing services.

Recommendations to other buyers: To help you evaluate the home care soft and to address the previous review, I think you might benefit a lot and do more with Carecenta by not skipping training and dedicating some real time and effort to it.

Carecenta saved our cashflow and time with electronic billing

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: By using Carecenta I am able to see authorization for patience care faster. I am notified if there are any problems with compliance applying to any of my HHA¿s and can quickly navigate to anther HHA to send out to the patience. The cloud based system allows me to view my HHA¿s schedule from anywhere. Plan of care is now manageable because of Carecenta software. As long as I have internet access I can check to see that my HHA¿s have completed all daily tasks. This insures me success for my agency. This is really helpful.

Pros: Many hours of manual management were saved and redirected to growing our business. Our Carecenta WOW moment was in the first month of use. We quickly realized that our accuracy increased and our efficiency went up by 100%.

Cons: Carecenta is probably more sophisticated that we would need since we don't use all the skilled nursing part.

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Amazing how this brought us out of the stone age into the now age

Jul 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: With close to 80 + full time and 30 part time/seasonal this platform really hit the mark. Built in background and immigration checks freed up the HR staff to focus more on recruiting. Real time tracking and ETA really helps especially when family members would sometimes be worried if they were actually on their way. Time in/out saves them time from having to come into office everyday to start their day.

Cons: It was a little rough to make heads or tails of the multiple "real time" reports. Then we hada few hiccups trying to integrate it into our AR/AP database.

Overall: HIPPA compliant. Built in security. Real time ETA because like most people, something else always comes up and letting them know how close their care giver is eases their mind. Being able to schedule our different employee types is a God send and remote clock in/out only helped streamline the business.

Great functionality, easy to use home care agency management software

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Being that my agency covers a seven state region, we work with many different insurance companies, so initially we had a lot of trouble finding a home health software that could handle our insurance and reporting requirements. The layout of Carecenta was so smooth and easy to follow. Everything we needed was right there. As Carecenta¿s sales agent progressed with his demo I was more and more impressed. Everything was easier than the other system we were using. When he showed me their scheduling, I was sold. I never in my 12 years of running an agency have I ever encountered a software that is this efficient.

Pros: I can now stay in full compliance with the government in every state we cover by using Carecenta. Carecenta home care software has really made my agency more profitable.

Cons: Carecenta seems very simple to use, however, you still need training. They provide it as part of setup but you have to pay for it.

Recommendations to other buyers: Make sure all your employees devoted at least 4 hours to the training. I didn't and spent a lot of time afterwards.

A decent solution for a small Healthcare business

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Carecenta is reasonably priced if you are a small business that is filled to capacity. Customer service was always friendly, even if you didn't catch them at the time of your call, and they always call you back. The interface itself is user-friendly and easy to navigate for people who are not tech savvy.

Cons: The package we utilized at my previous job capped us at 100 patients total for Home Health Care and 50 patients total for Social Day Care. We had to renegotiate our entire contract in order to increase the maximum number of patients we were allowed to enter in the system. It was a hassle and they tried their best to make it painless for us. I always felt like they were pushing us to some kind of unlimited patient deal that would DEFINITELY reflect negatively in our monthly expenses.

Very happy with Carecenta

Oct 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We chose Carecenta because we needed an integrated scheduling, billing and payroll software, and then found that Carecenta enables us to be in compliance with state and federal licensing regulations with our employees as well. We then discovered that Carecenta has a map-based caregiver search feature. I couldn¿t believe it. We actually have a system that makes our agency unstoppable.

Pros: While on boarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful.

Cons: When we experienced any bumps in the road, as any agency does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have.

Recommendations to other buyers: Overall, it's a great software and Carecenta people were very helpful to ensure that we have a smooth experience, which is so important when you provide services.

Software specifically made for home care and adult day care

Sep 11, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: For almost 10 years, my company was using another software system that was costing us time and money because it could not meet our needs in nursing support for home care service. When we finally started using Carecenta, we were very impressed with its performance track record and rich functionality. It almost too good to be true - we save so much time on work tasks, it's incredible. Carecenta is very easy to use, and as a result, It took less than two hours to train our entire staff. It is the most advanced and powerful management and financial software for the home care industry.

Cons: I feel I could use a little more training than the 2 days Carecenta staff provided. There are some smart functions that are not obvious at the beginning and take a bit more time to get familiar with. I would recommend taking at least 4 session of training.

Recommendations to other buyers: During the transfer, our primary concern was data loss. That concern proved to be a non-issue because Carecenta developers have everything secured. Amazingly enough, the transfer only took one day.

Carecenta saves me time. Across the board: case coordination, scheduling, billing, payroll, etc

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have few hundred patients. We've tried HHA Exchange and ClearCare. The cost with them was beyond what we could afford. Carecenta on the other hand provides more services for less. For instance, we can bill Medicaid directly, which is not available through ClearCare. And, overall, it's much more user-friendly, easy to use and has more services. I like they've added skilled services now, which is also not available thu ClearCare, and much easier to use than the HHA Exchange.

Overall: Another plus is that it's really fun to work with this incredible cloud-based software. I can check on schedules from anywhere from home, or even in transit, solve any problems, find a replacement, etc. Carecenta constantly improves and upgrades its features. Just last week they¿ve improved their visual HHA availability search on the map. I can see the differences in rates right there and mass-text or mass-email to all aids in the vicinity of my patient using a private text number and get their responses back on my own cell.

Dependable and reliable home healthcare system

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Dealing with more than 500 home health aides on a daily bases, I needed a dependable home health software that I could use and trust. Carecenta has given me that. Carecenta has built in compliance checkpoints that makes it simple to stay in full compliance with the government. The maps integrated feature with real time data lets me view the location of my HHA¿s. I can see instant authorization and notifications with Carecenta software. These features have increased my home health company¿s efficiency. I¿m really happy we finally switch to Carecenta.

Cons: I didn't like the wait for the demo. I hate to wait a few days instead of instant.

Recommendations to other buyers: Have the sales staff give you a tour to see all the features.

The best and easy to use software for home healthcare

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Carecenta has made EVV simple for my home healthcare agency. Now we can make sure that our HHA¿s arrive at the correct location and that each patience receives the correct care based on their MD form. Carecenta has a unique interactive telephony system that allows me to view the actions of my HHA¿s. With Carecenta¿s latest technology, I can track the progress of each home health aide and the care of all patience¿s. Carecenta home health software serves as an advocate to the home health industry.

Cons: The demo took some time to complete, but other then that nothing crosses my mind.

Recommendations to other buyers: I recommend making the switch to Carecenta, its worth it.

The top notch of adult daycare software

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We run adult daycare facility and Carecenta is doing everything for us: scheduling, projecting meals, transportation, sign-in automation, electronic and paper billing and reporting.
Responsive support and customer service that makes updates and listens to feedback. Very good Help Desk documentation.
The dashboard with projected attendance and sign-in is very helpful. Great customer service that is there all the time and helps quickly resolve issues.
Top of the line technology. Seamless transitions between scheduling and billing. It talks minutes to do the entire week of billing for all 210 patients we have.
It¿s a loud-based software so I work on things from anywhere, office, home or on-the-go.

It gets the job done!!

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a home health care agency that was doing everything manually. We did all of our billing, payroll, scheduling and reports, and it was always a mess. We lost tons of money each year, and didn¿t feel comfortable using certain software programs.

Carecenta came across and in a search. We called the customer service, did the demo and were sold on it! The automated HR, payroll and billing feature really helped us get our agency back on track and stay there. Appointment validation has helped everyone, and we can now have better results with scheduling. E-billing and e-remittances has really helped us with time, and also with going green. This software for home healthcare has really paid off.

Amazing home healthcare program makes authorization fast and efficient!

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: By using Carecenta I am able to see authorization for patience care faster! I am notified if there are any problems with compliance applying to any of my HHA¿s and can quickly navigate to another HHA to send out to the patience.

Carecenta's cloud based system allows me to view my HHA¿s schedule from anywhere. By dialing in with the patience¿s phone, I can see what time my home health aide clocked in and what time they clocked out. I can even see what time each service task was completed. Plan of care is now more manageable because of Carecenta software!

The best and easy to use software for home healthcare!

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Carecenta has made EVV simple for my home healthcare agency. Now we can make sure that our HHA¿s arrive at the correct location and that the patience¿s receives the correct care based on their MD form.
Carecenta has a unique interactive telephony system that allows me to view the actions of my HHA¿s. With Carecenta¿s latest technology, I can track the progress of each home health aide and the care of all patience¿s. Carecenta home health software serves as an advocate to the home health industry.

Excellent product ahead of its time!!

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Carecenta now for two years, I normally don¿t write reviews but Carecenta is simply the best software out there. The software has specific features for authorizations and employee compliance which makes scheduling an opened case easy.
It also gives me everything I need to stay in full compliance with the government. The system allows me to check schedules anywhere, even from my home. This software has helped me and I¿m positive it will do the same for you.

Product does not live up to it's promise.

Mar 05, 2015
1/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: After struggling along with the product for several months, we discontinued using the product. We were never able to pull one reliable report from the software. We found numerous programing problems with the software. Tech support seem to be only one person.

New Customer

Feb 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We are new to Carecenta software only a month into our experience. We signed our agreement with Carecenta based upon the ability to capture client/employee data for scheduling capabilities.

This software honestly has so much potential, but needs time to grow.

Nov 24, 2015
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The possibilities of what the software can provide to home healthcare agencies.

Cons: The look and ease of the display of information makes the product somewhat easy to use.

Recommendations to other buyers: Just be sure the functionality matches your particular agencies needs.