--- title: "Carecenta Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Carecenta the right Home Health Care solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140368/Carecenta/reviews/" page_type: "reviews" language: "en" --- Carecenta 4.5 (65) [View alternatives](https://www.capterra.com/p/140368/Carecenta/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Carecenta Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Angel u QCImport and Export, 51 - 200 employeesUsed the software for: I used a free trial. “I like the most about Carecenta is that they have very strong customer support, always responsive and helpful, especially during problem solving and customization requests.“ April 29, 2026 TA Tonja A ceoHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I was say the only con at this time would be not being able to reach certain departments over the phone you have to email them.“ July 18, 2025 DM Dave M PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “We really like the Personalization and Customer Service - outstanding. Whether we needed a modification, training, or problem solving the staff is always responsive. “ September 8, 2025 RT Ronak T DIRECTORChild Day Care Services, 2 - 10 employeesUsed the software for: More than 2 years. “FUNCTION NAMES SUCH AS REPORT NAMES ARE NOT VERY CLEAR.“ June 24, 2025 JG Jovi G ITMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It keeps everything organized, cuts down on back-and-forth communication, and makes managing appointments smooth and stress-free.“ June 27, 2025 KT KRYSTAL T Digital LiaisonHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes I trying to look for a client and it is hard“ September 23, 2024 SL Sonya L COOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Their customer service team goes above and beyond—always courteous, responsive, and incredibly knowledgeable. Whether we had a technical question, needed help navigating the platform, or required urgent assistance, they handled everything promptly and with genuine care.“ June 24, 2025 JB Jeremy B Agency ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “I think the price is a little too high for the purpose“ December 13, 2023 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Doug K. Healthcare Administrator Hospital & Health Care Used the software for: 2+ years ### "The Best Health Care Management Software" March 21, 2024 5.0 A few years ago, Carecenta was still new for NOVA. There were a lot of features that needed to be implemented and improved upon. Carecenta has worked closely with me to ensure that we can succeed in adhering to the State's policy. Pros User-friendly interface which can be accessed anywhere online without needing to install any software. This allows the users of Carecenta to access their work from anywhere using any devices that allow internet connection. Marketing managers and visiting nurses can go out and get all the work done with just their smartphones. Cons Pricey? But no! With all the notable features and the return value from the investment is quite significant. Alternatives considered [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[Tellus](https://www.capterra.com/p/182525/Tellus/)[MYEVV](https://www.capterra.com/p/268156/MYEVV/) Reason for choosing Carecenta I'm a returning customer. I had a good previous experience. Review Source SL Sonya L. COO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exceptional Service and Support" June 24, 2025 5.0 We’ve had an outstanding experience with Carecenta from day one. Their customer service team goes above and beyond—always courteous, responsive, and incredibly knowledgeable. Whether we had a technical question, needed help navigating the platform, or required urgent assistance, they handled everything promptly and with genuine care. What truly sets Carecenta apart is their commitment to client success. They don’t just resolve issues—they proactively look for ways to improve our workflow, save time, and ensure compliance. The onboarding and training process was smooth and tailored to our team’s needs, and follow-up support has been consistently top-notch. It’s rare to find a software partner that combines great technology with truly personal service. We’re grateful for their dedication and would highly recommend Carecenta to any agency looking for a dependable and client-focused solution. Pros My Account Rep, \[sensitive content hidden\], was patient and very helpful with bringing me up to speed. Every interaction I have had with customer support has been great! Cons I think my computer skills was a con for me but we overcame that. The ease of use and my account reps ability to walk me thru everything was priceless! Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[eM Client](https://www.capterra.com/p/160239/eM-Client/)[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)[Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing Carecenta Representatives were very knowledgeable and transparent. \_Product has all the bells but without the complicated setup. For me as a start up, offers everything to make my life hassle free. Review Source JC Jeff C. President Hospital & Health Care Used the software for: Less than 6 months ### "Support lacking" July 25, 2021 3.0 It would seem to me Carecenta would partner up with API's with other clearing houses or software providers to have a holistic approach to managing a healthcare business. As a core function to a business it has flaws. Once the sale is made you're on your own. Pros The software is great for mobile use with caregivers as it is web based not an app. Phone updates will not effect it working. Cons Support drags feet with "we will let the back-end developers know about this" Errors in software will not be fixed unless it is on their agenda to be worked on. We have waited over 6 months on issues. The software will NOT create a Quick books file if this is important to you do not buy it. Second, if you adj invoice for any provider to match amount paid you can not do more than ONE line item. Reason for choosing Carecenta Carecenta is a web based mobile login with GPS not an app on the phone. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Axis care was making too many changes and its mobile app would stop working. We would need to send instructions how to delete cache on phones ect. This was happening weekly. Review Source Angel U. QC Import and Export Used the software for: I used a free trial ### "Give it a try!" April 29, 2026 4.0 If you need a comprehensive home care management system with strong compliance, scheduling, and billing features. It’s especially good for organizations that value centralized workflows and reliable support. Pros I like the most about Carecenta is that they have very strong customer support, always responsive and helpful, especially during problem solving and customization requests. Cons It takes time to learn how to use at the beginning, it will be great if there is better onboarding training provided from the company. Review Source CW Cytonia W. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great Choice" April 25, 2025 5.0 They are great, if you need questions answered, there is always someone there to help, I also like how quick efficient they are. Pros The software is easy to use and understand, and it is also very affordable for new businesses. Very user friendly. Cons I have not had any issues with carecenta, I have been very pleased with the software it is exactly what my organization needs Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing Carecenta The overall cost of the software and its ease of use. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) cost of the software and complexity of use Review Source IE Irene E. Payroll Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Awesome with some kinks" May 5, 2025 4.0 I am quite happy with you guys. . Pros It is an amazing upgrade to what our company used to use. . Cons I would give it 5 stars if we didn't have to constantly do manual changes like unclicking the DO NOT PAY box for administrative employees. We change it and it doesn't stick. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was a necessary adjustment for the company. Review Source DM Dave M. President Hospital & Health Care Used the software for: 2+ years ### "Long time customer" September 8, 2025 5.0 We have been with Carecenta since opening our Adult Day Center in 2016. Originally we had to modify the Home Care platform to meet the needs that we had for our Adult Day Center. Despite this, the willingness to work with us and adjust things as needed was outstanding. Customer Service. Since our inception and growth, we have now transitioned to the Adult Day Center platform (which has improved tremendously), and we are very happy. Along the way we received continued EXCELLENT customer service, and we are very happy with Carecenta! Pros We really like the Personalization and Customer Service - outstanding. Whether we needed a modification, training, or problem solving the staff is always responsive. This makes me feel like a valued client! Cons Originally they did not have the Adult Day Center platform that met our needs. Has improved dramatically! Review Source JG Jovi G. IT Medical Practice Used the software for: 1-2 years ### "Good experence " June 27, 2025 5.0 The client scheduling feature in Daycenta is quick, easy to use, and a real time-saver. It keeps everything organized, cuts down on back-and-forth communication, and makes managing appointments smooth and stress-free. Pros Daycenta is incredibly easy to use, with a clean, no-nonsense interface that gets straight to the point. It streamlines complex processes, eliminates unnecessary steps, and just works—no steep learning curve, no frustrating glitches. What used to take me hours of manual work or troubleshooting is now done in minutes. It’s been a total game-changer for my workflow, saving me time, energy, and a lot of headaches! Cons The scheduling feature in Daycenta is a standout, especially on the client side. While employees have a different interface, the client scheduling tool is clearly designed for efficiency. It simplifies what used to be a time-consuming task, making it easy to set appointments and manage availability with just a few clicks. It’s intuitive, fast, and has saved me a significant amount of time compared to older systems. Review Source VR Verified Reviewer CEO Hospital & Health Care Used the software for: Less than 6 months ### "Superior platform" August 6, 2025 5.0 Pros Carecenta is a very resource platform to use. They are like a one stop shop, features are easy to use and very affordable especially for starting new business. It appears to be easy to use no matter that age group for the customer. I am really glad I found them. Cons Presentation was pretty quick but she did leave plenty time for questions. I wish the first onboarding would have had more information Review Source VR Verified Reviewer ceo Health, Wellness and Fitness Used the software for: 6-12 months ### "Thumbs up for Carecenta" July 18, 2025 5.0 Overall, I have truly enjoyed using Carecenta it has been user friendly and I would recommend others to use this platform. Pros I have used Carecenta for managing both employees and clients, I can confidently say this platform has been a valuable asset to our operations. Carecenta offers a user-friendly, all-in-one solution that makes it much easier to handle scheduling, billing, documentation, and communication—everything needed to keep things running smoothly in a care-focused business. Cons I was say the only con at this time would be not being able to reach certain departments over the phone you have to email them. Review Source tM tamika M. ceo Hospital & Health Care Used the software for: Less than 6 months ### "best software" April 15, 2025 5.0 everything has been great with the software and the workers they have been very very helpful Pros has been great they have everything i was looking for and more and im able to run my business better Cons loved everything its not one thing that i can say that im not happy with i love it Review Source KT KRYSTAL T. Digital Liaison Health, Wellness and Fitness Used the software for: 6-12 months ### "I like CC " September 23, 2024 5.0 Nice system, friendly and we can work super fast Pros Everything is easy to learn and use. Clean and organize. Cons search section. Sometimes I trying to look for a client and it is hard Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) the company was looking for a better system Review Source JL Johnathan L. Director of Billing Health, Wellness and Fitness Used the software for: 2+ years ### "On overal experience of Carecenta" August 28, 2023 4.0 Carecenta is useful tool in homecare field. We have used it at least five years. Pros We need it to do Daily Scheduling and weekly Billing. Cons Lack function of sending a voided claims in Billing Review Source JW John W. Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome Home care program" November 9, 2023 4.0 Pros We love the ease of billing and payroll. Cons The help desk is very slow to fix any issues. Review Source AS Abraham S. Compliance Officer Hospital & Health Care Used the software for: 6-12 months ### "A decent solution for a small Healthcare business" April 4, 2018 4.0 Pros Carecenta is reasonably priced if you are a small business that is filled to capacity. Customer service was always friendly, even if you didn't catch them at the time of your call, and they always call you back. The interface itself is user-friendly and easy to navigate for people who are not tech savvy. Cons The package we utilized at my previous job capped us at 100 patients total for Home Health Care and 50 patients total for Social Day Care. We had to renegotiate our entire contract in order to increase the maximum number of patients we were allowed to enter in the system. It was a hassle and they tried their best to make it painless for us. I always felt like they were pushing us to some kind of unlimited patient deal that would DEFINITELY reflect negatively in our monthly expenses. Review Source SD Selina D. CEO Hospital & Health Care Used the software for: 1-2 years ### "Good Tool for the Agency" January 6, 2024 5.0 Pros Easy to navigate and setup. Very convenient. Cons I have not had any issues so far with using Carecenta. Review Source SA SHAHEER A. Case Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly software and it is very easy to use." February 10, 2020 5.0 Pros Its a user friendly software and its very easy to use. Cons Sometimes the software slows down and it takes time for loading. Review Source AL Angie L. Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Carecenta review" November 20, 2023 5.0 Pros Its very easy to use and access. I was able to pick up on everything quickly Cons There are a lot of tabs that one can acess. Review Source MR Molly R. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Software specifically made for home care and adult day care" September 12, 2015 5.0 Pros For almost 10 years, my company was using another software system that was costing us time and money because it could not meet our needs in nursing support for home care service. When we finally started using Carecenta, we were very impressed with its performance track record and rich functionality. It almost too good to be true - we save so much time on work tasks, it's incredible. Carecenta is very easy to use, and as a result, It took less than two hours to train our entire staff. It is the most advanced and powerful management and financial software for the home care industry. Cons I feel I could use a little more training than the 2 days Carecenta staff provided. There are some smart functions that are not obvious at the beginning and take a bit more time to get familiar with. I would recommend taking at least 4 session of training. Review Source GB George B. Case Coordinator Hospital & Health Care Used the software for: 1-2 years ### "The best and easy to use software for home healthcare" January 11, 2016 5.0 Pros Carecenta has made EVV simple for my home healthcare agency. Now we can make sure that our HHA’s arrive at the correct location and that each patience receives the correct care based on their MD form. Carecenta has a unique interactive telephony system that allows me to view the actions of my HHA’s. With Carecenta’s latest technology, I can track the progress of each home health aide and the care of all patience’s. Carecenta home health software serves as an advocate to the home health industry. Cons The demo took some time to complete, but other then that nothing crosses my mind. Review Source MJ Megan J. Case Coordinator Used the software for: ### "Amazing home healthcare program makes authorization fast and efficient!" January 11, 2016 5.0 By using Carecenta I am able to see authorization for patience care faster! I am notified if there are any problems with compliance applying to any of my HHA's and can quickly navigate to another HHA to send out to the patience. Carecenta's cloud based system allows me to view my HHA's schedule from anywhere. By dialing in with the patience's phone, I can see what time my home health aide clocked in and what time they clocked out. I can even see what time each service task was completed. Plan of care is now more manageable because of Carecenta software! Review Source CC Camille C. CEO Hospital & Health Care Used the software for: Less than 6 months ### "New Customer" February 19, 2018 3.0 Pros We are new to Carecenta software only a month into our experience. We signed our agreement with Carecenta based upon the ability to capture client/employee data for scheduling capabilities. Review Source RT Ronak T. DIRECTOR Child Day Care Services Used the software for: 2+ years ### "DAYCENTA USER EXPERIENCE " June 24, 2025 4.0 I HAVE HAD A GOOD USER FREINDLYY EXPERIANCE WITH CRECENTEA EXCEPT FOR WHEN THEY UPDATED MY SYSTEM . I WAS TOLD THERE WOULDBE NO CHANGES AND THERE WERE MANY SIGNIFICATN CHANGES. IT TOOK A LONG TIME TO GET BACK TO WHRE WE LEFT OFF BEFORE CHANGE. Pros NICLEY ORGANIZED PROGRAM. ALLOWS YOU TO INTUITIVLEY ENTER ANDD RETREIVE CLIENT INFORMATION WITHOUT TRAINING. Cons FUNCTION NAMES SUCH AS REPORT NAMES ARE NOT VERY CLEAR. IT WOUD BE BETTER TO BE ABLE TO SELECT THE FEILDS YOU WANT REPRESENTED IN YOUR REPORTS AND NOT HAVE TO CLICK THORUGH SEVERAL TO SEE IF THE RESULTING DATA IS USEFUL. Review Source KZ Kelli Z. Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "Awesome product" May 29, 2025 5.0 I love Carecenta. I find it easy to use and very reliable. My first time using the product it was pretty easy to navigate around and become familiar with it fairly quickly. Pros It's very accurate and I never experience glitches or issues. It is easy to find tabs that I am looking for. Cons There could be more functions in the clients profiles. Also there could be more spots for emergency contact information. Review Source BA Brian A. Managing Director Hospital & Health Care Used the software for: 6-12 months ### "Great Value! A must have" February 25, 2025 5.0 My experience with Carcenta has been great. Excellent value! Pros Carcenta handles so many aspects of my business, I do not know what we would do without it! Cons I would have like to have a way to configure intake forms and have it port directly into account, but this is not a big deal Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Reason for choosing Carecenta Carecenta was much more affordable, and had a much simpler user experience Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.