# Page 2 | Carecenta Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Carecenta the right Home Care solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140368/Carecenta/reviews --- Carecenta 4.5 (65) [View alternatives](https://www.capterra.com/p/140368/Carecenta/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Carecenta ## Showing most helpful reviews Showing 26-50 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Shacria D. office secretary Health, Wellness and Fitness Used the software for: Less than 6 months ### "I Love Carecenta" April 25, 2025 5.0 it has been a great experience with Carecenta, everything is self explanatory. Pros The details and the ability to text/email all the staff of certain thing happening within the company through the program/site. Cons I wish it was an easier way of checking the clients signature instead of having to open each individual appointment Review Source SD Sabrina D. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Satisfied Customer" December 12, 2024 5.0 Overall, it was good once we worked the kinks out Pros The fast customer service response. If an issue was emailed, the response time was fast. Cons My staff had some difficulty with clocking in and out and with the gps tracker feature. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing Carecenta Pricing and set up time which was important. Review Source NT Nakeisha T. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Experience" January 17, 2025 5.0 I am enjoying learning and navigating the system Pros How I can navigate the dashboard and the detailed information about clients and employees. Cons This is my first time using the software. Alternatives considered [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) Reason for choosing Carecenta The integration and easily navigation system. Switched from [Caretime](https://www.capterra.com/p/229462/Caretime/) The system was running slow, not capturing signatures of clients and employees. Review Source GM Geriold M. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Administrator" December 30, 2024 4.0 The company does an excellent job over the phone explaining everything to us. Pros The program is easy to use and the employees explain everything great. Cons How to get the Clearing house to register the evv. Alternatives considered [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing Carecenta We choose the system because it was easy to use. Review Source JA Jessica A. RN Case Manager Hospital & Health Care Used the software for: 6-12 months ### "Love Carecenta" December 6, 2024 5.0 Great! Since starting its been a smooth transition. Pros I like how easy it is to navigate and search clients. Cons Sometimes when looking up clients last names their profile doesn't pop up and you have to type in their ID number. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Due to company Transition and Carecenta was going to be more user friendly. Review Source KT KRYSTAL T. Digital Liaison Health, Wellness and Fitness Used the software for: 6-12 months ### "I like CC " September 23, 2024 5.0 Nice system, friendly and we can work super fast Pros Everything is easy to learn and use. Clean and organize. Cons search section. Sometimes I trying to look for a client and it is hard Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) the company was looking for a better system Review Source CM Carla M. Assistant Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Assistant manager at Gentle Home Care" October 23, 2024 5.0 Adding date to the Carecenta platform is very easy. Pros The program is very user friendly, and easy to navigate. Cons I did not find anything that I did not like. Review Source AG Anne G. DCS Hospital & Health Care Used the software for: Less than 6 months ### "Great system" July 5, 2024 5.0 Pros It is easy to use and customize files to suit the needs of the client Cons Takes time to have it fully setup and customize. Review Source dK deborah K. CEO/CNO Hospital & Health Care Used the software for: 6-12 months ### "IntraVascular Consultants Satisfaction Survey" July 3, 2023 4.0 Improved productivity overall in the office and in the field. Improvements in accuracy of schedules, utilization of employees, streamlined processing of billing and payroll, and ease of preparation for Accreditation. Pros Integration was difficult but overall, it has been very productive, and we are still learning some intricate advantages. The program meets our needs overall and I have referred 2 other agencies to CareCenta. Cons Lack of training and support at start up for office staff and RNs in the field. Guidance was minimal and relatability took a long time to figure out. Some glitches in the system could be improved and headers/ categories could be changed to specifically relate to the Home Infusion RN staffing business. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing Carecenta I was not satisfied with sales or program training. They were very disorganized and communications between the people in the organization was poor. Review Source TA Tural A. Supervisor of Scheduling Department Hospital & Health Care Used the software for: 2+ years ### "Grow your business with Carecenta" January 29, 2020 5.0 I have been working with Carecenta for over 5 years and it has tremendously increased my productivity, effectiveness and efficiency. Software is user friendly, simple to use and makes work life that much easier. Carecenta interface is modern, simple and effective. It provides users with all the tools necessary to operate at high level according with all the rules and regulations of DOH. It helps us to stay in compliance and generate more business for the company. Carecenta allows users to focus on the important task of providing best care to our patients, schedule and cover cases with the help of reports and gps availability search. Coordinators that use Carecenta have the peace of mind knowing employees have the option of clocking in and out or use GPS tracking log in to verify visits in real time. I highly recommend Carecenta to every agency that is looking to make the switch to better, more sophisticated software that will help the company grow, increase profit and at the same time keeping every aspect of operation in compliance. Carecenta users will be pleased to finally use software that is easy to use via desktop, laptop, tablet or through your smart phone. With Carecenta possibilities are endless. Pros Software interface is user friendly, little to none learning curve and it will increase use productivity, effectiveness and efficiency. Cons Carecenta does not have any flaws. I have not run into any problems while using this software. It has met all my needs as a user and as supervisor of scheduling department. Review Source UY Uantrena Y. Nurse Aide Hospital & Health Care Used the software for: 2+ years ### "Why you should use Carecenta ! " July 21, 2023 5.0 Its been amazing with Carecenta really I been with you'll for 4 years now and its been a breeze and your not over price, your paying for what you want. Pros Its easy access, it a walk in the park showing my new office mangers. Everything is laid out for them and no confusion real simple. Cons Sometime the system does have problems and wont let you change things sometime but other than that its great. Review Source TS Tara S. Patient caregiver coordinator Hospital & Health Care Used the software for: Less than 6 months ### "New user/ beginner" April 30, 2024 5.0 Pros The system is fast and helpful. useful to the company. Cons I have not experienced any issues since I've used the systems yet. Review Source SN Sharonda N. Administrative Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Awesome Software" March 24, 2024 5.0 I came across Carecenta when my boss decided it was time to change products. Since using Carecenta my experience has been awesome. The caregivers are able to sign in and out with no problem. I'm able to do schedules fast and it even lets me know when a client's authorization has expired. I'm able to send a message to the whole team with a bulk message. Creating invoices and bulk billing is fast and easy. I love how the caregivers location and all signatures are on the time sheets and how easy it is to export payroll. Lastly, their customer support is amazing. Customer support is very prompt and no matter how long it takes for them to resolve your issue they will be there until it's resolved, they are very patient and remain polite the entire time. They go above and beyond for their customers, making sure to leave the customer happy and satisfied with their services. Pros What I like the most about Carecenta is the caregivers having the opportunity to use telephony if they have trouble signing in. Cons I have been using Carecenta for almost three months and so far I don't have any cons to report. Switched from [Careswitch](https://www.capterra.com/p/214660/CareSwitch/) Careswitch became expensive and caregivers were constantly having problems clocking in/out. Review Source JC Jeff C. President Hospital & Health Care Used the software for: Less than 6 months ### "Support lacking" July 25, 2021 3.0 It would seem to me Carecenta would partner up with API's with other clearing houses or software providers to have a holistic approach to managing a healthcare business. As a core function to a business it has flaws. Once the sale is made you're on your own. Pros The software is great for mobile use with caregivers as it is web based not an app. Phone updates will not effect it working. Cons Support drags feet with "we will let the back-end developers know about this" Errors in software will not be fixed unless it is on their agenda to be worked on. We have waited over 6 months on issues. The software will NOT create a Quick books file if this is important to you do not buy it. Second, if you adj invoice for any provider to match amount paid you can not do more than ONE line item. Reason for choosing Carecenta Carecenta is a web based mobile login with GPS not an app on the phone. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Axis care was making too many changes and its mobile app would stop working. We would need to send instructions how to delete cache on phones ect. This was happening weekly. Review Source CN Cortez N. Head of Marketing/Patient Relations Hospital & Health Care Used the software for: 2+ years ### "Carcenta Saves Me" July 21, 2023 5.0 Schedules and data inputs are vital to the companys success Pros The information that is kept is vital and crucial to the business Cons Sometimes customer service is hard to reach Review Source VR Verified Reviewer Used the software for: 2+ years ### "Carecenta saved our cashflow and time with electronic billing" September 26, 2016 5.0 By using Carecenta I am able to see authorization for patience care faster. I am notified if there are any problems with compliance applying to any of my HHA’s and can quickly navigate to anther HHA to send out to the patience. The cloud based system allows me to view my HHA’s schedule from anywhere. Plan of care is now manageable because of Carecenta software. As long as I have internet access I can check to see that my HHA’s have completed all daily tasks. This insures me success for my agency. This is really helpful. Pros Many hours of manual management were saved and redirected to growing our business. Our Carecenta WOW moment was in the first month of use. We quickly realized that our accuracy increased and our efficiency went up by 100%. Cons Carecenta is probably more sophisticated that we would need since we don't use all the skilled nursing part. Review Source GC Gabrielle C. Recruiter and Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "CareCenta User Review" March 1, 2024 5.0 Pros We love that it is very streamline and an easy software to use overall. We desperately needed something that was more user friendly and would help our day to day tasks remain organized and easy to complete! Cons We as a company have not ran into any issues or things we do not like so far! Switched from [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Needed something more organized/ user friendly. Review Source RM Regina M. Executive Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Opportunity for Growth " August 31, 2021 2.0 CareCenta was a good place to start our small home care company, but as we grew, we realized that we needed features that CareCenta could not provide us. The customer service was lacking as well. Often times our questions were not responded to for many business days, and we would have to find work-arounds by ourselves. Pros Making recurring schedules was a breeze, just click which days the schedule applies to and assign the caregiver. Cons Not being able to make last minute changes, which is imperative in home health care. If Bob called out 10 minutes before a shift, and we got Mary to cover it, we can't change the shift to have Mary scheduled. It led to a lot of confusion and extra work. It was also not aesthetically pleasing for something we have to work on all day. It was a lot of gray and tan boxes. Review Source Shaun D S. Business Owner Used the software for: 1-2 years ### "Amazing how this brought us out of the stone age into the now age" July 19, 2018 5.0 HIPPA compliant. Built in security. Real time ETA because like most people, something else always comes up and letting them know how close their care giver is eases their mind. Being able to schedule our different employee types is a God send and remote clock in/out only helped streamline the business. Pros With close to 80 + full time and 30 part time/seasonal this platform really hit the mark. Built in background and immigration checks freed up the HR staff to focus more on recruiting. Real time tracking and ETA really helps especially when family members would sometimes be worried if they were actually on their way. Time in/out saves them time from having to come into office everyday to start their day. Cons It was a little rough to make heads or tails of the multiple "real time" reports. Then we hada few hiccups trying to integrate it into our AR/AP database. Review Source BM Bridget M. Senior Care Access Navigator Hospital & Health Care Used the software for: 6-12 months ### "New System is Good" March 21, 2024 5.0 I like Carecenta and the transfer from Salesforce has been good. Pros The new system is simpler and makes the information for our patients easier to access and keep track of. Cons Nothing, everything seems to be working the way it should. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The company made the switch for us and it was the right decision. Review Source Ron D. Used the software for: 6-12 months ### "Great functionality, easy to use home care agency management software" September 27, 2016 5.0 Being that my agency covers a seven state region, we work with many different insurance companies, so initially we had a lot of trouble finding a home health software that could handle our insurance and reporting requirements. The layout of Carecenta was so smooth and easy to follow. Everything we needed was right there. As Carecenta’s sales agent progressed with his demo I was more and more impressed. Everything was easier than the other system we were using. When he showed me their scheduling, I was sold. I never in my 12 years of running an agency have I ever encountered a software that is this efficient. Pros I can now stay in full compliance with the government in every state we cover by using Carecenta. Carecenta home care software has really made my agency more profitable. Cons Carecenta seems very simple to use, however, you still need training. They provide it as part of setup but you have to pay for it. Review Source Priscilla T. Used the software for: 6-12 months ### "Very happy with Carecenta" October 1, 2016 5.0 We chose Carecenta because we needed an integrated scheduling, billing and payroll software, and then found that Carecenta enables us to be in compliance with state and federal licensing regulations with our employees as well. We then discovered that Carecenta has a map-based caregiver search feature. I couldn’t believe it. We actually have a system that makes our agency unstoppable. Pros While on boarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful. Cons When we experienced any bumps in the road, as any agency does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have. Review Source VR Verified Reviewer Manager Hospital & Health Care Used the software for: 1-2 years ### "Inexpensive Home Care Billing and scheduling software" May 15, 2021 3.0 Neutral Pros Comparably inexpensive home care billing and hha scheduling software. Has limited functionality and customization. Cons Customer service and customization. Also notes options need to be improved. Didn’t have any apps for HHA attendance like HHAEXCHANGE. Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Review Source JW John W. Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome Home care program" November 9, 2023 4.0 Pros We love the ease of billing and payroll. Cons The help desk is very slow to fix any issues. Review Source LM Lori M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Adapted to our needs!" May 28, 2024 5.0 Has a lot of great features that we hope to implement as we go along. Pros We are not a home healthcare services provider but we do provide services and this program tracks our therapists very well and keeps up with their schedule wonderfully! Cons Having to enter all the info to get started. It had to be done but once it was, the program worked great! Reason for choosing Carecenta Carecentra offered what we needed in order to track our therapists sessions with ease. Review Source Similar Products Featured ## Related categories [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.