# Page 2 | Carecenta Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Carecenta the right Home Health Care solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140368/Carecenta/reviews

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Carecenta

4.5 (64)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Carecenta

## Showing most helpful reviews

Showing 26-50 of 64 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

Shacria D.  
office secretary  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I Love Carecenta"

April 25, 2025

5.0

it has been a great experience with Carecenta, everything is self explanatory.

Pros

The details and the ability to text/email all the staff of certain thing happening within the company through the program/site.

Cons

I wish it was an easier way of checking the clients signature instead of having to open each individual appointment

Review Source

SD

Sabrina D.  
Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Satisfied Customer"

December 12, 2024

5.0

Overall, it was good once we worked the kinks out

Pros

The fast customer service response. If an issue was emailed, the response time was fast.

Cons

My staff had some difficulty with clocking in and out and with the gps tracker feature.

Alternatives considered

[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)

Reason for choosing Carecenta

Pricing and set up time which was important.

Review Source

GM

Geriold M.  
Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Administrator"

December 30, 2024

4.0

The company does an excellent job over the phone explaining everything to us.

Pros

The program is easy to use and the employees explain everything great.

Cons

How to get the Clearing house to register the evv.

Alternatives considered

[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)

Reason for choosing Carecenta

We choose the system because it was easy to use.

Review Source

JA

Jessica A.  
RN Case Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Love Carecenta"

December 6, 2024

5.0

Great! Since starting its been a smooth transition.

Pros

I like how easy it is to navigate and search clients.

Cons

Sometimes when looking up clients last names their profile doesn't pop up and you have to type in their ID number.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Due to company Transition and Carecenta was going to be more user friendly.

Review Source

KT

KRYSTAL T.  
Digital Liaison  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I like CC "

September 23, 2024

5.0

Nice system, friendly and we can work super fast

Pros

Everything is easy to learn and use. Clean and organize.

Cons

search section. Sometimes I trying to look for a client and it is hard

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)

the company was looking for a better system

Review Source

CM

Carla M.  
Assistant Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Assistant manager at Gentle Home Care"

October 23, 2024

5.0

Adding date to the Carecenta platform is very easy.

Pros

The program is very user friendly, and easy to navigate.

Cons

I did not find anything that I did not like.

Review Source

AG

Anne G.  
DCS  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great system"

July 5, 2024

5.0

Pros

It is easy to use and customize files to suit the needs of the client

Cons

Takes time to have it fully setup and customize.

Review Source

TS

Tara S.  
Patient caregiver coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "New user/ beginner"

April 30, 2024

5.0

Pros

The system is fast and helpful. useful to the company.

Cons

I have not experienced any issues since I've used the systems yet.

Review Source

EH

Erma H.  
CEO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Happy to have purchased."

May 26, 2024

5.0

I'm still learning but I do like it a lot.

Pros

I like how it is really a easy set up and I can always contact someone if I need too.

Cons

Well I'm still trying to figure it out. How to delete former employees off of the schedule.

Reason for choosing Carecenta

I like the product and I like the learning process.

Review Source

dK

deborah K.  
CEO/CNO  
Hospital & Health Care  
Used the software for: 6-12 months

### "IntraVascular Consultants Satisfaction Survey"

July 3, 2023

4.0

Improved productivity overall in the office and in the field. Improvements in accuracy of schedules, utilization of employees, streamlined processing of billing and payroll, and ease of preparation for Accreditation.

Pros

Integration was difficult but overall, it has been very productive, and we are still learning some intricate advantages. The program meets our needs overall and I have referred 2 other agencies to CareCenta.

Cons

Lack of training and support at start up for office staff and RNs in the field. Guidance was minimal and relatability took a long time to figure out. Some glitches in the system could be improved and headers/ categories could be changed to specifically relate to the Home Infusion RN staffing business.

Alternatives considered

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)

Reason for choosing Carecenta

I was not satisfied with sales or program training. They were very disorganized and communications between the people in the organization was poor.

Review Source

TA

Tural A.  
Supervisor of Scheduling Department  
Hospital & Health Care  
Used the software for: 2+ years

### "Grow your business with Carecenta"

January 29, 2020

5.0

I have been working with Carecenta for over 5 years and it has tremendously increased my productivity, effectiveness and efficiency. Software is user friendly, simple to use and makes work life that much easier. Carecenta interface is modern, simple and effective. It provides users with all the tools necessary to operate at high level according with all the rules and regulations of DOH. It helps us to stay in compliance and generate more business for the company. Carecenta allows users to focus on the important task of providing best care to our patients, schedule and cover cases with the help of reports and gps availability search. Coordinators that use Carecenta have the peace of mind knowing employees have the option of clocking in and out or use GPS tracking log in to verify visits in real time. I highly recommend Carecenta to every agency that is looking to make the switch to better, more sophisticated software that will help the company grow, increase profit and at the same time keeping every aspect of operation in compliance. Carecenta users will be pleased to finally use software that is easy to use via desktop, laptop, tablet or through your smart phone. With Carecenta possibilities are endless.

Pros

Software interface is user friendly, little to none learning curve and it will increase use productivity, effectiveness and efficiency.

Cons

Carecenta does not have any flaws. I have not run into any problems while using this software. It has met all my needs as a user and as supervisor of scheduling department.

Review Source

SJ

Sheila J.  
RN Care Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Sheila Jones opinion on carecents "

July 3, 2023

5.0

I love to straight forward database because nursing is already critical thinking we dont need to think to document because it will take away for them consumer.

Pros

Its pretty easy to migrate through the different tabs without getting confused of stuck.

Cons

Sometimes it freezes or works to slow . Carecenta charts take along time to scroll down due to save data in carecenta.

Switched from

[Applied Epic](https://www.capterra.com/p/70671/Applied-Epic/)

Changed jobs.

Review Source

SN

Sharonda N.  
Administrative Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Awesome Software"

March 24, 2024

5.0

I came across Carecenta when my boss decided it was time to change products. Since using Carecenta my experience has been awesome. The caregivers are able to sign in and out with no problem. I'm able to do schedules fast and it even lets me know when a client's authorization has expired. I'm able to send a message to the whole team with a bulk message. Creating invoices and bulk billing is fast and easy. I love how the caregivers location and all signatures are on the time sheets and how easy it is to export payroll. Lastly, their customer support is amazing. Customer support is very prompt and no matter how long it takes for them to resolve your issue they will be there until it's resolved, they are very patient and remain polite the entire time. They go above and beyond for their customers, making sure to leave the customer happy and satisfied with their services.

Pros

What I like the most about Carecenta is the caregivers having the opportunity to use telephony if they have trouble signing in.

Cons

I have been using Carecenta for almost three months and so far I don't have any cons to report.

Switched from

[Careswitch](https://www.capterra.com/p/214660/CareSwitch/)

Careswitch became expensive and caregivers were constantly having problems clocking in/out.

Review Source

JC

Jeff C.  
President  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Support lacking"

July 25, 2021

3.0

It would seem to me Carecenta would partner up with API's with other clearing houses or software providers to have a holistic approach to managing a healthcare business. As a core function to a business it has flaws. Once the sale is made you're on your own.

Pros

The software is great for mobile use with caregivers as it is web based not an app. Phone updates will not effect it working.

Cons

Support drags feet with "we will let the back-end developers know about this" Errors in software will not be fixed unless it is on their agenda to be worked on. We have waited over 6 months on issues. The software will NOT create a Quick books file if this is important to you do not buy it. Second, if you adj invoice for any provider to match amount paid you can not do more than ONE line item.

Reason for choosing Carecenta

Carecenta is a web based mobile login with GPS not an app on the phone.

Switched from

[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)

Axis care was making too many changes and its mobile app would stop working. We would need to send instructions how to delete cache on phones ect. This was happening weekly.

Review Source

JL

Johnathan L.  
Director of Billing  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "On overal experience of Carecenta"

August 28, 2023

4.0

Carecenta is useful tool in homecare field. We have used it at least five years.

Pros

We need it to do Daily Scheduling and weekly Billing.

Cons

Lack function of sending a voided claims in Billing

Review Source

CN

Cortez N.  
Head of Marketing/Patient Relations  
Hospital & Health Care  
Used the software for: 2+ years

### "Carcenta Saves Me"

July 21, 2023

5.0

Schedules and data inputs are vital to the companys success

Pros

The information that is kept is vital and crucial to the business

Cons

Sometimes customer service is hard to reach

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Carecenta saved our cashflow and time with electronic billing"

September 26, 2016

5.0

By using Carecenta I am able to see authorization for patience care faster. I am notified if there are any problems with compliance applying to any of my HHA’s and can quickly navigate to anther HHA to send out to the patience. The cloud based system allows me to view my HHA’s schedule from anywhere. Plan of care is now manageable because of Carecenta software. As long as I have internet access I can check to see that my HHA’s have completed all daily tasks. This insures me success for my agency. This is really helpful.

Pros

Many hours of manual management were saved and redirected to growing our business. Our Carecenta WOW moment was in the first month of use. We quickly realized that our accuracy increased and our efficiency went up by 100%.

Cons

Carecenta is probably more sophisticated that we would need since we don't use all the skilled nursing part.

Review Source

GC

Gabrielle C.  
Recruiter and Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "CareCenta User Review"

March 1, 2024

5.0

Pros

We love that it is very streamline and an easy software to use overall. We desperately needed something that was more user friendly and would help our day to day tasks remain organized and easy to complete!

Cons

We as a company have not ran into any issues or things we do not like so far!

Switched from

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)

Needed something more organized/ user friendly.

Review Source

RM

Regina M.  
Executive Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Opportunity for Growth "

August 31, 2021

2.0

CareCenta was a good place to start our small home care company, but as we grew, we realized that we needed features that CareCenta could not provide us. The customer service was lacking as well. Often times our questions were not responded to for many business days, and we would have to find work-arounds by ourselves.

Pros

Making recurring schedules was a breeze, just click which days the schedule applies to and assign the caregiver.

Cons

Not being able to make last minute changes, which is imperative in home health care. If Bob called out 10 minutes before a shift, and we got Mary to cover it, we can't change the shift to have Mary scheduled. It led to a lot of confusion and extra work. It was also not aesthetically pleasing for something we have to work on all day. It was a lot of gray and tan boxes.

Review Source

Shaun D S.  
Business Owner  
  
Used the software for: 1-2 years

### "Amazing how this brought us out of the stone age into the now age"

July 19, 2018

5.0

HIPPA compliant. Built in security. Real time ETA because like most people, something else always comes up and letting them know how close their care giver is eases their mind. Being able to schedule our different employee types is a God send and remote clock in/out only helped streamline the business.

Pros

With close to 80 + full time and 30 part time/seasonal this platform really hit the mark. Built in background and immigration checks freed up the HR staff to focus more on recruiting. Real time tracking and ETA really helps especially when family members would sometimes be worried if they were actually on their way. Time in/out saves them time from having to come into office everyday to start their day.

Cons

It was a little rough to make heads or tails of the multiple "real time" reports. Then we hada few hiccups trying to integrate it into our AR/AP database.

Review Source

BM

Bridget M.  
Senior Care Access Navigator  
Hospital & Health Care  
Used the software for: 6-12 months

### "New System is Good"

March 21, 2024

5.0

I like Carecenta and the transfer from Salesforce has been good.

Pros

The new system is simpler and makes the information for our patients easier to access and keep track of.

Cons

Nothing, everything seems to be working the way it should.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

The company made the switch for us and it was the right decision.

Review Source

Ron D.  
  
  
Used the software for: 6-12 months

### "Great functionality, easy to use home care agency management software"

September 27, 2016

5.0

Being that my agency covers a seven state region, we work with many different insurance companies, so initially we had a lot of trouble finding a home health software that could handle our insurance and reporting requirements. The layout of Carecenta was so smooth and easy to follow. Everything we needed was right there. As Carecenta’s sales agent progressed with his demo I was more and more impressed. Everything was easier than the other system we were using. When he showed me their scheduling, I was sold. I never in my 12 years of running an agency have I ever encountered a software that is this efficient.

Pros

I can now stay in full compliance with the government in every state we cover by using Carecenta. Carecenta home care software has really made my agency more profitable.

Cons

Carecenta seems very simple to use, however, you still need training. They provide it as part of setup but you have to pay for it.

Review Source

Priscilla T.  
  
  
Used the software for: 6-12 months

### "Very happy with Carecenta"

October 1, 2016

5.0

We chose Carecenta because we needed an integrated scheduling, billing and payroll software, and then found that Carecenta enables us to be in compliance with state and federal licensing regulations with our employees as well. We then discovered that Carecenta has a map-based caregiver search feature. I couldn’t believe it. We actually have a system that makes our agency unstoppable.

Pros

While on boarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful.

Cons

When we experienced any bumps in the road, as any agency does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have.

Review Source

VR

Verified Reviewer  
Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Inexpensive Home Care Billing and scheduling software"

May 15, 2021

3.0

Neutral

Pros

Comparably inexpensive home care billing and hha scheduling software. Has limited functionality and customization.

Cons

Customer service and customization. Also notes options need to be improved. Didn’t have any apps for HHA attendance like HHAEXCHANGE.

Alternatives considered

[HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)

Review Source

JW

John W.  
Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Awesome Home care program"

November 9, 2023

4.0

Pros

We love the ease of billing and payroll.

Cons

The help desk is very slow to fix any issues.

Review Source

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