--- title: "Online Live Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Online Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/140387/Online-Live-Chat/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Online Live Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Online Live Chat ## What is Online Live Chat? Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website. ## What is Online Live Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Online Live Chat 4.8 (4) VS. [### Live Help Messenger](https://www.capterra.com/p/127270/Live-Help-Messenger/) [1.7 (3)](https://www.capterra.com/p/127270/Live-Help-Messenger/#reviews) Starting Price $4.99 Flat Rate, Per Month Starting Price $149 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 3.0 (3) Value For Money 5.0 (3) Value For Money 2.0 (2) Customer Service 4.3 (3) Customer Service 1.7 (3) ## Online Live Chat alternatives Highest Rated [SwiftSales](https://www.capterra.com/p/204413/Swift-Chat/) [5.0 (2)](https://www.capterra.com/p/204413/Swift-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204413/Swift-Chat/) [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) [3.8 (4)](https://www.capterra.com/p/203175/PAYD/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203175/PAYD/) [Atlas Support](https://www.capterra.com/p/10111386/Atlas-Support/) [0.0](https://www.capterra.com/p/10111386/Atlas-Support/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10111386/Atlas-Support/) ## FAQs about Online Live Chat Overview ### What company size and specific industries is Online Live Chat built for? Online Live Chat is designed for businesses of all sizes that need live chat support, visitor tracking, canned responses, chat agent ratings, and help desk ticketing. The description does not specify particular industries, so it appears suited to any company that wants to manage customer conversations and support requests. Features and Usability ### What are the key features of Online Live Chat? Online Live Chat offers customizable branding, mobile access, and website visitor tracking for managing chat interactions across devices and pages. Core support features include offline forms, transcripts and chat history, transfers and routing, and third-party integrations for connecting chat activity with other business systems. Getting Started and Support ### What customer support options does Online Live Chat offer? Online Live Chat provides Email/Help Desk support for customer questions and technical issues. Support is centered on written requests, which can suit users who prefer a documented thread for follow-up. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to the following as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Online Live Chat includes other capabilities that reviewers also consider important, including **Mobile Access** (**44%**) and **Transcripts/Chat History** (**36%**). These features give teams the flexibility to respond to conversations from anywhere and keep a record of past interactions for reference, helping businesses maintain responsiveness and improve customer support continuity. Mobile Access 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Customizable Branding 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Offline Form 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available Third-Party Integrations 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Transfers/Routing 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents Online Live Chat 6 features ### All Features - Customizable Branding: Add customized logos and colors to align with company branding - Mobile Access: Access software remotely via mobile devices - Offline Form: Form to collect visitor contact information when live chat isn't available - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $4.99 Flat Rate,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Mohamed E. Customer Success Specialist Food & Beverages ### "One place for a better support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2023 Wonderful impact and easy process for sure. Pros What I admire the most is working remotely through this software. It gives me a great experience when working from home. Cons It doesn't have screen sharing. Screen sharing is so important when working remotely so I had to use an extension for that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Roshan S. Software engineering E-Learning ### "Great online chat for teammates " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 August 24, 2021 Over all experience is very good. I would recommend it to my colleagues. Pros Easy to use, great UI and user friendly. Cons Not too many features like screen share, calling, Switched from [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) It was not productive, lots of time it used to crash and takes time to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Madison C. office worker Education Management ### "Great for chatting all over the world" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 12, 2019 I have not really had much trouble with the software. Every now and then an update will change things slightly but nothing that is hard to navigate. Online Live Chat has been so easy to use. Pros This software makes it extremely easy to chat with people from all across the world. It is a great way for customers to express their concerns or issues they may be having but it is also a great way for administers to connect with other businesses. Cons I cannot complain about the software. I have been using it for some time now and still love the ease and accessability of it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dioshai G. Web Developer Marketing and Advertising ### "excellent software for personal and live communication with all visitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2018 excellent tool to track and have a personalized communication with potential customers from anywhere and at any time. Pros in a few minutes simply adding a JavaScript code can implement Live Chat online, I like it a lot because I answer all the visitors from my smartphone which makes them feel more secure and clear their doubts Cons There is not much to add, it is a simple and quite useful software that does not have any complication or problem Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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