Who Uses This Software?

Online Chat Center serves as a live chat platform for your website to better engage with the customers to provide support.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Motava
  • www.onlinechatcenters.com

About OnlineChatCenters

Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.


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OnlineChatCenters Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

OnlineChatCenters Reviews Recently Reviewed!


Just Needs Tweaking

Mar 05, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a great value for the cost and works well most of the time. Chat window is cuatomizable so it fits our needs.

Cons: Every time I restart my machine I need to reset the columns in the chat client window to the ones I want to see or not see. Sometimes it's hard to get support on the weekends and holidays. It would be nice to see chats in progress with operators.

Overall: Have used for many years and has been a good value. Just some tweaking to be able to save a set of columns visible in chat window would be nice. Also to be able to reach OCC support direct from chat window and get a quicker response in off-hours.

Capterra loader

the best software for a personalized live chat

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: is a software quite easy to integrate into your website, chat live with visitors and customers to solve their problems. We can share images and pdf files etc, my favorite function is the programming of messages when we are off-line.

Cons: excellent program, I have nothing bad to comment, we can check with the free demo and draw our conclusions.

Overall: I give live support to all visitors and at the same time I can track the path traveled by users throughout the website

Capterra loader

OnlineChatCenters is great to improve our online marketing strategy

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: thanks to OnlineChatCenters I can communicate easily and quickly with all visitors, what I like most about this software is its tracking function with which we can see the tastes and preferences of users.

Cons: a small detail is that sometimes the google translator send sentences without meaning, but we can improve after a few attempts

Overall: with OnlineChatCenters I create empathy and a personal marketing (one to one) with all users and visitors.