--- title: "Crewhu Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Crewhu Software - reviews, pricing plans, popular comparisons to other Employee Recognition products and more." source_url: "https://www.capterra.com/p/140426/CrewHu/" page_type: "product" language: "en" --- # Crewhu Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Crewhu ## What is Crewhu? For MSP Industry - Crewhu is an employee recognition and gamification platform for Managed Service Providers. Crewhu lets you focus on the metrics that matter. Fully integrated with ConnectWise, AutoTask, Kaseya, Teams, Slack...Collect Customer Feedback with CSAT, NPS & Custom Surveys. Recognize and Reward Employees with peer badges, prizes and awards. Create Goal Based Contests that you control and create. Generate results (reduced turnover, enhance company culture, improve bottom line). ## What is Crewhu used for? [Employee Recognition](https://www.capterra.com/employee-recognition-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Gamification](https://www.capterra.com/gamification-software/) Overall rating Based on 98 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Crewhu?[Manage this product listing](https://www.g2.com/products/crewhu/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crewhu 4.9 (98) VS. [### Engagedly](https://www.capterra.com/p/143298/Engagedly/) [4.6 (90)](https://www.capterra.com/p/143298/Engagedly/reviews/) Starting Price $99 Per User, Per Month Starting Price $2 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (98) Ease Of Use 4.4 (89) Value For Money 4.9 (69) Value For Money 4.6 (78) Customer Service 4.9 (74) Customer Service 4.7 (81) ## Crewhu alternatives [Spinify](https://www.capterra.com/p/155500/Spinify/) [4.5 (199)](https://www.capterra.com/p/155500/Spinify/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155500/Spinify/) [StaffCircle](https://www.capterra.com/p/178769/StaffCircle/) [4.6 (179)](https://www.capterra.com/p/178769/StaffCircle/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178769/StaffCircle/) Highest Rated [Staffino](https://www.capterra.com/p/10005804/Staffino/) [5.0 (8)](https://www.capterra.com/p/10005804/Staffino/#reviews) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10005804/Staffino/) [Optimity](https://www.capterra.com/p/158986/Optimity/) [4.1 (123)](https://www.capterra.com/p/158986/Optimity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158986/Optimity/) [View all alternatives](https://www.capterra.com/p/140426/CrewHu/alternatives/) ## FAQs about Crewhu Overview ### What problems does Crewhu solve? Crewhu solves weak employee recognition and slow customer feedback loops by turning ticket reviews into instant ratings, alerts, contests, and rewards. MSPs, help desks, service managers, and remote support teams use it to spot service issues quickly, tie client satisfaction to individual performance, and boost morale through peer recognition and incentives. Answer based on 62 reviews Overview ### Which roles and teams benefit most from Crewhu? Crewhu is most used by IT service teams, support managers, and technical leaders who need to track service performance, recognize staff, and improve customer satisfaction. Client success, account, and service delivery teams use it to gather feedback and strengthen relationships, while executives monitor team morale, accountability, and service quality. Answer based on 98 reviews Overview ### What company size and specific industries is Crewhu built for? Crewhu is designed for small to mid-sized managed service provider (MSP) organizations that want employee recognition, peer review, performance analysis, and customer feedback tools. It is aimed at the MSP sector rather than large enterprises or broad general business use. Features and Usability ### What are the key features of Crewhu? Crewhu includes core customer feedback tools like surveys, ratings, and real-time notifications, plus employee recognition features such as peer-to-peer recognition, badges, and rewards points. Differentiators include customizable contests, leaderboards, goal tracking, and integrations with Microsoft Teams, ConnectWise, and other third-party systems for service and support teams. Answer based on 43 reviews Overview ### How good is Crewhu for employee recognition? Crewhu works well for employee recognition by making praise, rewards, and peer appreciation part of everyday work. Service managers, help desk teams, and coworkers use points, badges, and prizes to encourage effort and reinforce company values. Many organizations say it helps build a positive culture and keeps staff engaged over time. Answer based on 12 reviews Limitations ### Does Crewhu have bugs or technical issues? Crewhu works reliably for most teams, with few reported bugs or ongoing technical problems. Many managers and service teams describe stable day-to-day use and say support resolves issues quickly when they appear. Some users mention wanting a more modern interface or more features at their plan level, but not major system trouble. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Crewhu integrate with? Crewhu integrates with Microsoft Teams and Microsoft Power BI. Microsoft Teams supports posting client satisfaction results, badges, and peer-to-peer recognition, while Microsoft Power BI connects for scorecard data and KPI tracking. These integrations cover communication and analytics needs for recognition and performance reporting. Answer based on 10 reviews Features and Usability ### How does Crewhu support team collaboration? Crewhu supports team collaboration through peer recognition, shared feedback, and contests that keep employees engaged. Remote teams, service desks, and managers use badges, shout-outs, and client input to build morale and visibility across the team, while reports and integrations help connect daily recognition with coaching and performance discussions. Answer based on 13 reviews Features and Usability ### Is Crewhu easy to use? Crewhu is easy to use for daily recognition, feedback collection, and contest participation. Many teams describe the dashboard, points system, and badge sharing as straightforward, while administrators also find setup and integration manageable. Some users need a little time to learn the layout at first, but day-to-day tasks feel simple. Answer based on 13 reviews ## Features AI summary Based on 20,194 Employee Recognition reviews Capterra reviewers highlight these as the features buyers value most when choosing employee recognition software: - **Employee Reward Programs** (**37%** of reviewers rated this feature as critical) - **Rewards Catalog** (**29%**) - **Manager-to-Employee Recognition** (**31%**) Crewhu supports **Employee Reward Programs** and **Manager-to-Employee Recognition**, giving companies a way to reward contributions and reinforce recognition directly from managers. However, it does not include **Rewards Catalog**. Instead, it offers other important features that reviewers also rate highly, including **Peer-to-Peer Recognition** (**33%**) and **Recognition Tracking** (**23%**), helping businesses build a more visible recognition culture and giving teams better insight into how appreciation is shared across the organization. Employee Reward Programs 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Manager-to-Employee Recognition 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows managers to praise, recognize skills, and give feedback to their employees Peer-to-Peer Recognition 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Allows employees to praise one another in a social network-like feed visible to the whole organization Recognition Tracking 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track accrued recognition and rewards at an individual employee level Dashboard 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Negative Feedback Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Crewhu 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Badge Management: Create, manage, and print wearable badges - Benchmarking: Compare key metrics for the business against prominent players in the industry - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contest Management: Organize and manage interactive contests or challenges - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Sales Teams/Organizations: Caters to sales teams - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Manager-to-Employee Recognition: Allows managers to praise, recognize skills, and give feedback to their employees - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recognition Tracking: Track accrued recognition and rewards at an individual employee level - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Social Recognition: Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.7 (98) 4.7 Based on 98 reviews ## Pricing Value for money 4.9 (69) Free Trial Basic $99.00 Per User,Per Month Value for money 4.9 (69) 4.9 Based on 69 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (74) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (74) 4.9 Based on 74 reviews ## User reviews Overall rating 4.9 Based on 98 reviews Filter by rating 5(85) 4(12) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JS Jordan S. Project Manager Information Technology and Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 26, 2024 Pros Easy to recognize and reward co-workers, great integration with Microsoft Teams. Cons Navigation and interface can be cumbersome at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 29, 2024 Thanks for the review! We will get your feedback to the product team regarding the navigation and interface. We are always working to improve. Cecilia M. Data Analyst Research ### "Get Your Employees the Best Internal Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2023 We were using the tool for employee recognition and awarding the best performing employee. It delivers results. Pros With the ease of use and implementation, the tool gives you the best in managing engagement with employees. It allows you to create a health competition among staff through recognition, rewards and giving incentivesto the best performing employees. Cons It's offer exceptional experience in handling and making employee happy. No challenge experienced for all my usage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. jaque M. Senior Data Analyst Research ### "Reward the Best Performing Employee " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 10, 2023 Pros To have a productive workplace, you need to reward the best performing employee. With the tool you are able to reward and recognise the employee who have done well across different departments. Since the introduction of the tool we have had a motivated team and encouraged internal competation. In turns the staffs are productive and we are able to hit our targets. Cons It offered the best and motivated employee to work more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Godwin M. Statistical Analyst Banking ### "Enhances a Productive and Interesting Workplace." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 19, 2023 With the tool we were able to solve the problem of not having motivated staffs. With the staff motivated we are able to scale up our productivity significantly. Pros The best features with the tool is the survey, employee engagement , and reward. With the tool we are able to award the best performing employees with incentives and recognition. We are able to create a productive workplace where the staffs feels motivated. Cons No feature of the tool that i have found not to be fun to use. The tool is equally easy to ise and highly customizable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Michael S. IT Operations Manager Information Technology and Services ### "CrewHu was an engagement game changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2023 Pros We lacked recognition per everyone working here. Crewhu has changed that and we have been on a roll with recognition ever since It is easy to use and helps with employee morale Cons Nothing I don't like about Crewhu, it works as intended Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA David A. Proactive Services Manager Information Technology and Services ### "Great for recognition and engagement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2021 It’s been great. Pros Crewhu is a great tool for positively recognizing your top performers and also identifying team members who need coaching and/or training. Peer to peer sharing is also great for keeping team members engaged. As a manger, the reports are useful for 1 to 1s and annual reviews. Cons I wish they also had an NPS survey so we didn’t have to use a different tool for that. I feel like the Café Feed is designed for big TVs cause it’s all way too big. I wish it had scaling options so I can view more of on my computer screen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Babak M. Software Engineer Publishing ### "Excellent feedback tracker" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 14, 2021 I strongly recommend Crewhu since knowing what users think about your product is a really game changing tool. Pros Very helpful tool to organize your customer support and feedback service. To verify or change your product road map. Cons Really nothing, it's very nice and powerful platform which is even getting better in these months that we've started to adopt it. Maybe a bit expensive but depends on your team/product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Misty C. Vice President Computer Networking ### "Can't go wrong" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2021 It was a super smooth transition. I loved how easy it has been to ease new team members into the use of the program. We love using it. Thank you, CrewHu! Pros I love how we can recognize each other and be an encouragement daily. I love how it allows our clients to also be an encouragement. I’ve seen how it builds someone up and it allows us to make a group email congratulating in recognition. Cons I have found that trying to do the competitions set up can be a bit difficult. It took some time, but then I was able to figure it out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jennifer H. System Technician Information Technology and Services ### "Crewhu is User Friendly and Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 10, 2021 Being able to compare your personal stats against others in your company and with different clients is extremely helpful. It allows me to realize which clients are filling out the surveys most often and which clients scores are consistent and/or need room for improvement. Pros The user interface of Crewhu is extremely easy and intuitive. It makes it easy for customers to provide feedback in detail or quick snippets. The lively themes make it visually appealing and engaging. Cons There could be customizable badges to our company and more diverse "prizes" for redeeming points. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Deborah L. Account manager Insurance ### "Pro-active " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2021 So far my experience has been great, I know as well as my supervisor when someone is pleased with my work - which I feel will be helpful for my annual review. Pros I specifically like to know that my clients are happy or unhappy with the service I provide to them. Cons I have been with the company for less than a year, so far I have not found any cons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140426/CrewHu/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.