--- title: "Hoopla Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hoopla Software - reviews, pricing plans, popular comparisons to other Gamification products and more." source_url: "https://www.capterra.com/p/140439/Hoopla/" page_type: "product" language: "en" --- # Hoopla Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hoopla ## What is Hoopla? Hoopla is a sales gamification platform designed to motivate, engage, and drive high-performing sales teams. Our software turns everyday sales activities into dynamic competitions, live leaderboards, and recognition moments, helping reps stay focused and motivated. With Hoopla, you can create custom contests, celebrate wins with automated broadcasts, and track KPIs in real time, giving your team full visibility into performance. Seamlessly integrated with your CRM, Hoopla encourages healthy competition, reinforces a winning sales culture, and keeps teams aligned on revenue goals. Whether your reps are in-office, hybrid, or remote, Hoopla makes success visible, measurable, and fun, helping organizations increase engagement, productivity, and sales results through gamification. ## What is Hoopla used for? [Gamification](https://www.capterra.com/gamification-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Employee Recognition](https://www.capterra.com/employee-recognition-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hoopla Overview Updated August 2026 AI summary Hoopla supports organizations of all sizes in enhancing employee engagement and recognition through gamification. Deployed as a cloud-based platform, it offers features like contest management, leaderboards, goal tracking, rewards programs, and performance metrics. Notable options include customizable branding, real-time analytics, mobile access, and integrations, with specialized tools available for sales teams and organizations seeking interactive content. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hoopla 4.6 (34) VS. [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $25 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (34) Ease Of Use 4.7 (5,311) Value For Money 4.6 (28) Value For Money 4.5 (5,068) Customer Service 4.7 (28) Customer Service 4.6 (5,082) ## Hoopla alternatives [4.7 (24,202)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (4,858)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (2,162)](https://www.capterra.com/p/125670/Workhuman/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (865)](https://www.capterra.com/p/186557/PerkNow/reviews/) Starting price $4000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140439/Hoopla/alternatives/) ## FAQs about Hoopla Overview ### Which roles and teams benefit most from Hoopla? Hoopla is most used by sales teams, account managers, and business development leaders who need visible performance tracking, recognition, and motivation around pipeline and revenue goals. Directors, managers, and support leaders use it to celebrate wins, reinforce culture, and keep distributed teams engaged, while creative and operations roles benefit from shared morale and accountability. Answer based on 31 reviews Overview ### What company size and specific industries is Hoopla built for? Hoopla is designed for mid-size to large sales-driven companies that want to motivate teams, track KPIs, and support revenue growth. It is best suited for organizations with active sales operations, especially those focused on performance management, team motivation, and revenue tracking. Features and Usability ### What are the key features of Hoopla? Hoopla offers employee recognition, rewards management, and incentive management, along with badges, awards, and peer-to-peer or manager-to-employee recognition. It also includes goal management, performance tracking, leaderboards, gamification, customizable reports, real-time analytics, alerts/notifications, and multi-channel communication for sales and engagement programs. Pricing ### How much does it cost and what fees or limitations are included? Hoopla starts at $25 per user per month on the Basic plan, and a free trial is available. The plan includes real-time leaderboards, CRM-synced KPI tracking, automated recognition broadcasts, custom contests, multi-device displays, branded experiences, and templates for quick setup for in-office, hybrid, and remote teams. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Hoopla integrate with? Hoopla connects natively to Microsoft 365, Microsoft Teams, Slack, Google Docs, Salesforce Sales Cloud, HubSpot CRM, HubSpot Sales Hub, Dynamics 365 Sales, Tableau, Talkdesk, Toast POS, Aloha, and Zapier. These integrations span communication, CRM, analytics, and POS platforms, giving Hoopla coverage across core business systems. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Hoopla offer? Hoopla provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided setup, webinars can cover product walkthroughs, documentation offers written reference material, and videos provide self-paced learning for teams getting started. Getting Started and Support ### What customer support options does Hoopla offer? Hoopla provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe customer support as proactive and willing to help, with assistance that helps teams get more value from the product. Support experiences appear positive and responsive. Answer based on 1 reviews ## Features AI summary Based on 994 Gamification reviews Capterra data shows that buyers of gamification software rank the following features as their top priorities: - **Personalization** (**46%** of reviewers rated this feature as critical) - **Mobile Access** (**46%**) - **Interactive Content** (**43%**) Hoopla supports all three of the features reviewers rate highest: **Personalization**, **Mobile Access**, and **Interactive Content**. Together, these capabilities help businesses tailor experiences to different users, keep participation accessible from anywhere, and make programs more dynamic, allowing teams to increase involvement, maintain momentum, and improve results. Personalization 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences Employee Recognition 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Activity Tracking 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Goal Management 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Allows employees to set and manage work or career related goals Peer-to-Peer Recognition 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Allows employees to praise one another in a social network-like feed visible to the whole organization Performance Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Hoopla 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Awards Management: Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc. - Badge Management: Create, manage, and print wearable badges - Benchmarking: Compare key metrics for the business against prominent players in the industry - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contest Management: Organize and manage interactive contests or challenges - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Sales Teams/Organizations: Caters to sales teams - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Interactive Content: Allow the audience to interact or engage with the content - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Manager-to-Employee Recognition: Allows managers to praise, recognize skills, and give feedback to their employees - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recognition Tracking: Track accrued recognition and rewards at an individual employee level - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Catalog: A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Scoring: Automatically calculate score after the assessment - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Engagement: Process of communicating with an online community and measuring the effectiveness of activity - Social Recognition: Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.6 (34) 4.6 Based on 34 reviews ## Pricing Value for money 4.6 (28) Free Trial [View pricing plan details](https://www.capterra.com/p/140439/Hoopla/pricing/) Basic $25.00 Per User,Per Month It includes: - Progress Tracking & KPI Visibility - Real time leaderboards - Automated Newsflashes and Recognition Broadcasts - Multi-Device and Streaming Support - Custom Contest & Challenges - Remote and Hybrid Team Support - Customized Individual Profiles - Pre-built Templates & Challenge Types Value for money 4.6 (28) 4.6 Based on 28 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (28) 4.7 Based on 28 reviews ## User reviews Overall rating 4.6 Based on 34 reviews Filter by rating 5(22) 4(11) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MS Mary S. Library Tech Education Management ### "Hooray for Hoopla" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 My experience with Hoopla is overall wonderful. I love the free access to listening material. I just wish I could use it more. Pros The ease of use and great selection makes this a weekly used app for me. I love the search features and sound quality. Cons The daily borrowing limits my library system has to impose due to cost makes this a difficult service to use as often as I'd like. Switched from [OverDRIVE](https://www.capterra.com/p/160731/OverDRIVE/) More immediate access to what I needed to check out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Elle L. Account Manager Computer Software ### "Intuitive and Clean" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2025 Really easy and intuitive, had everything I wanted and needed for the tasks at hand. I didn’t find a single thing I would change. Pros I like how clean the interface was, easy to click and navigate where I needed. Has everything you need. Cons Nothing - this was really a great software to use and I wish the subsequent companies I worked for would have been able to implement it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Michael P. Financial Analyst Accounting ### "Go find out what your local library offers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2025 What a wonderful product!! I believe everyone needs to be more connected to their local library, this will help to do that! Pros Great service provided through my local library. I have loved the multiple books and movies they have available. What a great service. Cons Limited selection of movies, but for what they offer, it is not a real complaint. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nicholas B. Sales manager Retail ### "Conveniently use your library card, to rent items" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2025 I’ve enjoyed using hoopla, and bring able to listen to audiobooks, along with reading digital items Pros Being able to rent books, using your library card Cons Sometimes, the app is very laggy. Other than that, I do enjoy being able to authenticate my library card, anytime I want to rent something. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Creative Coach E-Learning ### "The ease of adding appointments from a variety of different places." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 10, 2024 Overall, I am happy with the media selection, number of rentals, and ease of use. Pros The ease of adding appointments from a variety of different places. Cons I tried to log in from another device and got a limit error, twice on two different days. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kimberly C. Regional Sales Manager - West Industrial Automation ### "Great for Metrics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 1, 2023 The experience is good but could be better with a litter better interface Pros Great for goal setting and keeping metrics. Cons Sometimes the information is not as organized as it could be for the user Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nicholas B. Sales Development Manager Telecommunications ### "Strong Product for Engagement, Gamification and Culture-Development" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 27, 2023 With little to compare to, my experience with Hoopla has been 7.5/10. Pros Many options allow customization as well as "out of the box" utilization. For example, walk off songs, pictures, short video clips, background visuals, etc., make the user experience strong. Cons CRM Integration is decent, but not easy for a non-technical user. Once implementation is completed, it is worth the investment, but the time investment could be lighter from a Hoopla and Hoopla customer standpoint alike. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sofia A. Manager Real Estate ### "Using hoopla" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 25, 2022 Pros I like that I can find ebooks to read or listen to Cons Nothing at the moment. There wasn't anything that I didn't like it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Bill W. Eng Automotive ### "Hoopla" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 23, 2022 Pros Easy to use, intuitive interface for the user. Cons I can't think of any real cons or issues with this s/w. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kyle S. N/A Music ### "Hoopla" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2021 Overall.y experience with hoopla has been good. I enjoy using it. Pros It's great software for checking out books and movies. I use it once a month to get book's and movies Cons You can only get a limited number if items each month. I wish this were different. I would use it more often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140439/Hoopla/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.