# Hoopla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hoopla the right Gamification solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140439/Hoopla/reviews --- Hoopla 4.6 (34) [View alternatives](https://www.capterra.com/p/140439/Hoopla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hoopla Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews NB Nicholas B Sales Development ManagerTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “Many options allow customization as well as "out of the box" utilization.“ October 27, 2023 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Graphic Designer Real Estate Used the software for: 2+ years ### "Neat Idea for Motivation" October 17, 2019 5.0 We did a trial of this software for upping the morale in the office. Pros We have brokers with sales goals and spiffs. This software made it into a game and was a lot of fun. Cons It has an occasional glitch or "grayed out" feeling in some areas where we wished it could do this or that. Review Source NB Nicholas B. Sales manager Retail Used the software for: Less than 6 months ### "Conveniently use your library card, to rent items" February 24, 2025 5.0 I’ve enjoyed using hoopla, and bring able to listen to audiobooks, along with reading digital items Pros Being able to rent books, using your library card Cons Sometimes, the app is very laggy. Other than that, I do enjoy being able to authenticate my library card, anytime I want to rent something. Review Source SA Scott A. Premium AE Sports Used the software for: 6-12 months ### "Review" December 5, 2018 4.0 Overall was ok, but not worth the investment Pros Really enjoyed it for a sales team when closing sales, recognition piece great Cons Didn't get the full use out of it and ended up not thinking it was worth the investment Review Source NB Nicholas B. Sales Development Manager Telecommunications Used the software for: 2+ years ### "Strong Product for Engagement, Gamification and Culture-Development" October 27, 2023 4.0 With little to compare to, my experience with Hoopla has been 7.5/10. Pros Many options allow customization as well as "out of the box" utilization. For example, walk off songs, pictures, short video clips, background visuals, etc., make the user experience strong. Cons CRM Integration is decent, but not easy for a non-technical user. Once implementation is completed, it is worth the investment, but the time investment could be lighter from a Hoopla and Hoopla customer standpoint alike. Review Source KC Kimberly C. Regional Sales Manager - West Industrial Automation Used the software for: 1-2 years ### "Great for Metrics" December 1, 2023 5.0 The experience is good but could be better with a litter better interface Pros Great for goal setting and keeping metrics. Cons Sometimes the information is not as organized as it could be for the user Review Source VR Verified Reviewer Director of Celebration Place Internet Used the software for: 2+ years ### "The Best" September 10, 2018 5.0 Pros This platform in a improvement over what I used to use and is easy to navigate and use. There are no real bells or whistles here just choose and listen. I have recommended it to many friends. Cons It could use a update It would be really nice to be able to listen to a short sample, even just a minute or less, before you actually commit to borrowing it.. Review Source VR Verified Reviewer Vice President, Sales and Marketing Operations Sports Used the software for: 1-2 years ### "Hoopla review" February 1, 2019 4.0 Pros It allowed for leaderboards for the sales team Cons I don't like the way they price the software per user Review Source VR Verified Reviewer Director, Business Development Hospital & Health Care Used the software for: 6-12 months ### "Generic Gamification Tool" October 17, 2018 4.0 Saw a major increase in SDR production after implementing. Pros Integration with SFDC for reporting. Real-time notifications. Cons Creating chaneels is cumbersom. Hard to individualised notifications for each rep. Review Source TB Terrell B. Songwriter Entertainment Used the software for: 2+ years ### "My favorite e-Book software!" February 27, 2021 5.0 The entire experience has been amazing! I was a fan of physical books, but Hoopla has drastically and quickly changed my mind to dive more into e-books. Pros What I like the most is the convenience of it all! All of the e-books that I haven’t started or I am already in the process of is all located in one place. Not to mention, this app is totally free! All you need is a valid library card. Cons I don’t like how some e-books that look very interesting aren’t available. I don’t know if this has to do with some sort of licensing issue between the app and the book publishers, but I would love for more options to be available on this already amazing app! Review Source AH Aisha-Kimberly H. Sales Associate Luxury Goods & Jewelry Used the software for: 6-12 months ### "Good way to get a book for downtime!" February 20, 2020 5.0 Love the ease of grabbing a new book I have been waiting for or have heard about, interface is user intuitive but the limits need to be lifted. There is really no reason to limit how many books I can listen every month, is there? Pros Love the ease of checking put audio or e books. Listen on break or while on the way to work and keeps me entertained! Cons Hate they limit how many audiobooks you can get per month. I listen to audiobooks constantly and with limit of four per month I have to go to downloading them from library or my kindle. Review Source SK Sam K. Used the software for: ### "Works well for what we need" March 7, 2017 4.0 Hoopla has helped us make work fun for our employees. It's also helped us connect offices around the country. That's a pretty valuable benefit. The support has generally been pretty timely and helpful. Review Source MS Mary S. Library Tech Education Management Used the software for: 2+ years ### "Hooray for Hoopla" March 3, 2026 4.0 My experience with Hoopla is overall wonderful. I love the free access to listening material. I just wish I could use it more. Pros The ease of use and great selection makes this a weekly used app for me. I love the search features and sound quality. Cons The daily borrowing limits my library system has to impose due to cost makes this a difficult service to use as often as I'd like. Switched from [OverDRIVE](https://www.capterra.com/p/160731/OverDRIVE/) More immediate access to what I needed to check out. Review Source MP Michael P. Financial Analyst Accounting Used the software for: 2+ years ### "Go find out what your local library offers!" April 15, 2025 5.0 What a wonderful product!! I believe everyone needs to be more connected to their local library, this will help to do that! Pros Great service provided through my local library. I have loved the multiple books and movies they have available. What a great service. Cons Limited selection of movies, but for what they offer, it is not a real complaint. Review Source EL Elle L. Account Manager Computer Software Used the software for: 1-2 years ### "Intuitive and Clean" May 23, 2025 5.0 Really easy and intuitive, had everything I wanted and needed for the tasks at hand. I didn’t find a single thing I would change. Pros I like how clean the interface was, easy to click and navigate where I needed. Has everything you need. Cons Nothing - this was really a great software to use and I wish the subsequent companies I worked for would have been able to implement it. Review Source VR Verified Reviewer Creative Coach E-Learning Used the software for: 6-12 months ### "The ease of adding appointments from a variety of different places." August 10, 2024 5.0 Overall, I am happy with the media selection, number of rentals, and ease of use. Pros The ease of adding appointments from a variety of different places. Cons I tried to log in from another device and got a limit error, twice on two different days. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Keeps sales team engaged and energetic" November 13, 2018 5.0 Pros We have been using hoopla to get the sales team more engaged. Love how a rep can directly call someone else out to compete. Helps drive the competition between the sales team and the music and pictures you can add in are great as well. Since implementing I have noticed our team get more driven in setting goals and competing to beat each other. The gifs are fun too and when someone closes a deal they get to hear the song of their choice and their face light up across every tv in the company. Cons I have no cons for this. It works well for a large sales team but maybe not as well for a smaller one Review Source VR Verified Reviewer Regional Director & Director of Professional Development Internet Used the software for: 6-12 months ### "Good idea but lacking in development" September 25, 2018 3.0 It's good for a small office to visually track sales and performance but limited in the data that can be shown. Slow development has lead to other providers being a better option in my opinion. Pros I like how easy it was to jump into Hoopla and begin using it, especially that you can feed it from a google sheet/excel. Adding in the users was very easy and training was simple Cons Sometimes it refuses to update and it is not in live time if not linked to a CRM system If would freeze on occasion It's quite expensive in comparison to a competitor we changed to and offers far more functionality Review Source Andrew H. Technical Director Non-Profit Organization Management Used the software for: 6-12 months ### "A wonderful local library tool!" December 6, 2019 5.0 I’ve been using Hoopla now for the past 6 to 12 months and absolutely love it. It has been an awesome way for me and my family to access Books from our local library. It’s especially helpful for listening to audiobooks while on road trips. Pros I love that I can access my local library through my Hoopla app. It’s seriously awesome! Ebooks, audiobooks, music and movies can be accessed through the app if you have a local library card. Cons You cannot highlight in your borrowed Hoopla books, just like you should highlight in your library books. You also cannot copy, paste or share text from the books. Review Source Tobi E. Instructor E-Learning Used the software for: 2+ years ### "Great for content " April 22, 2020 4.0 Pros Hoopla is a great platform to access content. Cons Not the best for content creation. More for consumption. Review Source Justin C. Digital Initiatives Director Government Administration Used the software for: 2+ years ### "Best Place to Read Graphic Novels" June 10, 2021 5.0 Hoopla is awesome and I look forward to using it more in the future. Pros I use Hoopla through the Indianapolis Public Library and I love it! While there are music and movies that are available, I mostly use it to read graphic novels. It is easily one the best places to read graphic novels on a tablet without paying for a monthly subscription. Cons I wish I could use it on my Roku smart TV, to watch movies. That would really expand me use of the program. Review Source JG Julian G. Sales Manager Computer Software Used the software for: 1-2 years ### "Best Valued with Essential Features" March 8, 2017 5.0 Before purchasing Hoopla, our company was in the market for a gamification software. We wanted something easy to use and provide us with leader boards and statistics at a good price because this was new to us. After 30 days of testing we instantly found the value of it and haven't looked back since. It is on all our TVs and the team is engaged! Pros Ease of use and fast implementation. Cons Would like to see more automation possibilities based on our environment. Review Source DH Deidra H. Director of Product Support Hospital & Health Care Used the software for: Less than 6 months ### "Hoopla Review" October 5, 2016 4.0 My team loves the application. The ability to customize their newflashes and the ability to see where they rank in near real-time keeps their enthusiasm up. I would like to be able to have multiple Google Doc connections as we have multiple users that are currently using the application. I would also like to have it display stats from Salesforce reports that are calculated but not related to a user - for instance, I'd like to display the average length to close a case within Salesforce where the average is for the whole team. Overall, implementing this app has had a HUGE boost on moral and motivating employees. Love the overall impact it has made in the department. Pros Ease of showing near real-time stats, ability to add personalized pictures, newsflashes to announce reaching milestones Cons Only one Google Docs source for data, summarized data cannot be easily displayed from Salesforce - need more robust Salesforce integration Review Source AA Alina A. Sales Operations Analyst Medical Devices Used the software for: 6-12 months ### "Amazing tool to motivate sales people with a fun twist" March 10, 2017 4.0 We have been using Hoopla for more than half a year and are really happy with the perfomance of the tool. Our consultants love it to see their performance and battle each other with their colleagues. The customer service is always very fast and helpful. New features are rolled out constantly and always improve the experience. Pros Looks very nice, different options to make it look different Cons the corporate edition is only available with annual payment Review Source JK Jonathan K. Team Lead Used the software for: 6-12 months ### "Definitely gives " June 6, 2018 4.0 Pros This software definitely makes a statement when a rep books a meeting. We have it so a loud gong sound goes off. The team has a love/hate relationship with it. Cons You have to create special reports for Hoopla. I wish you were able to just have Hoopla pull from existing reports but once they are created it's fine. Review Source MP Mario P. director Accounting Used the software for: 2+ years ### "Could have a better look and feel and functionalities" March 5, 2019 4.0 Used it for a few months but it didn't had what I needed. Pros You will get basic configurations and metrics for a Gamification process. I had to change it for rise.global because I didn't had advanced metrics calculations, ex: points were the sum of 50% of sales metric + 25% od phone calls + 25% of meetings. Bassicaly you will get Leaderboard charts for a TV Output. Cons It lacks several advanced functionalities and the possibility of advanced design settings Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.