Qualtrics

Qualtrics Employee Experience

4.5 / 5 20 reviews

Who Uses This Software?

HR leaders, employee researchers and people managers looking to increase employee engagement, create exceptional employee experience and improve company culture.


Average Ratings

20 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Qualtrics
  • www.qualtrics.com/
  • Founded 1990
  • United States

About Qualtrics Employee Experience

Qualtrics Employee Experience (EX) creates a snapshot across the entire employee lifecycle, automatically prioritizing key drivers of engagement and experience so you can build strong teams, drive productivity, and reduce unwanted attrition.You gain the power and flexibility to tailor your engagement program to meet your needs, whether that includes a regular employee census survey or ad-hoc pulse surveys. In addition to world-class technology, we offer consulting and a 24/7 live support team.


Qualtrics Employee Experience Features

  • Aggregate Reports
  • Comparative Reports
  • Customizable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Course Management
  • E-Verify / I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Employee Portal
  • File Management
  • Job Description Management
  • Orientation Management
  • Task Management
  • Tax Forms

Qualtrics Employee Experience Reviews Recently Reviewed!


Amazing software for survey design, deploy and basic analytics

Aug 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Qualtrics is the best tool for conducting successful email survey campaigns and is better than the available software in the market currently

Pros: The customer service is amazing as they are quick to respond to any query and are very helpful. The tool is mobile friendly and moreover, the dashboard is user-friendly and intuitive. Lastly, there are a lot of customizable options available for the survey which is great for market research purpose.

Cons: The product doesn't come free and is priced bit higher than other surveying software. The tool doesn't show accurate tracking of emails checked after a survey has been deployed although the status of the survey is shown whether it has been started or finished.

Unlike any other survey software

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Qualtrics is truly invaluable. I used this every day, multiple times a day, when I worked in B2B sales. Super user friendly and intuitive, especially considering the amount of features and functionalities that aren't available from competitors. On my first day at a new job, I used Qualtrics with no training and was able to teach myself how to use it as I went. The insights you get from Qualtrics surveys are excellent and very in-depth. Worth every penny and great customer support as well. The new platform is even easier to use than the old one; it just keeps getting better.

Cons: I can't think of anything. It's not cheap, but it's reasonable. Much better than all competitors in terms of data delivery and insights so I believe it's worth the high(er) price tag.

Rapid response, friendly staff, alert to follow up.

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: ease of use, multiple functions

Cons: um...can't think of one thing!

Overall: I always get a quick reply to questions whether they be simple, complex or related to services offered in addition to the survey software. Friendly staff engages in polite conversation after the service issue is solved. I like being able to get to know the staff on a personal level. It helps me to trust that I can call them whenever the need arises. Staff always makes a follow-up the date for all information I need to send them. This helps keep me on task and shows their concern for my projects.

Recommendations to other buyers: The software is intuitive. Relax and work with it. The Qualtrics staff is there for you whenever you need!

Extremely Easy to Use

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I like most about Qualtrics 360 is that it is extremely easy to use especially when dealing with large amount of users and data. It is very easy to get responses that are submitted timely and in an easy format. Additionally, the customer service provided by Qualtrics 360 is outstanding. The customer service reps are very friendly, knowledgeable and teach you in a way that is easy to understand. For example, many times when I have reached out to them, they have taught me something through a video that was shared.

Cons: What I like the least about Qualtrics 360 is that the system is very expensive to purchase. However, you do pay for the phenomenal product you receive.

Awesome Email Marketing software

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: The best software you can have in your business for Email Marketing. Very impressed overall.

Pros: The software is very user-friendly and mobile-friendly with different themes and layouts for email marketing. The customer service is excellent. I can't even think of shifting to any other software when it comes to collecting survey responses as Qualtrics is the best software out in the market.

Cons: Qualtrics should try to display email tracking insights along with survey progress updates. Also, the pricing is a bit more than other software available.

Surveys, Surveys, Surveys!

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I think this product is more robust than other survey software when it comes to analyzing and parsing data. You can also create surveys that have great logic (e.g. create one survey with differentiated questions rather than 20 different surveys that have similar questions).

Cons: I do think Qualtrics is a little trickier to use than some of the new (free) software like Google Forms. Although it has much better functionality, it is a little harder to learn and use, which might be a barrier to those who just want a quick and easy survey.

Very Happy with this Platform!!

Sep 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, functionality, reporting. I deal a lot with employees that don't use technology resources as they work in heavy equipment operation and construction. The ease of use for those that aren't quite up to speed technologically was probably most impressive outside of the actual reporting. Great bang for the buck. The applicability of the 360 experience to our environment has been unmatched.

Cons: Probably the of the biggest issue is the cost but I will say that the benefits outweigh this.

Research Master

Sep 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GREAT product! We use Qualtrics 360 for almost all of our only client surveys. It is still up to us to skim through and pull answers from the surveys, but it is such a nice way to collect them all in one place.

Cons: The price is definitely a bit high. You get good results, but no results can be completely guaranteed. I also wish there was a way to guarantee full results instead of half answers. However, when that happens, Qualtrics customer support is always very helpful.

Qualtrics is easy to learn and easy to use while offering many sophisticated possibilities.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn, easy to design and modify, even with complex questionnaires.

I like best the dynamic design that adapt to participants answers. E.g.g the piping (or routing) of participants selections to follow-up questions, etc.

Overall: A dynamic, mobile friendly, questionnaire design, allowing to add deep-dive questions when necessary, and allowing to minimize survey-duration and complexity for participants where possible. This helps to increase response rates.

Always a pleasure to work with the Qualtrics team

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, the program is very user friendly and if you do run into an issue help is just a click away with very knowledgeable and friendly people to work with.

Overall: The main benefit is the ease of use and great support staff available at a click of the mouse or a quick phone call.

Great for large company employee feedback

Sep 11, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great for large scale employee feedback but overkill for smaller orgs.

Cons: Customer support is lacking and can be complicated to set up the logic for the surveys.

Overall: Not for a smaller org but great option for large scale employee feedback collection.

Its a very nice experience

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: good support. We get good support and support team is extremely knowledgeable and very helpful and friendly.

Cons: good support but it can be extended to India as well. Currently we have to wait for long time to get the issue addressed

Overall: Rolling out survey and integrating the results with salesforce

More companies should use this product for reviews.

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to do full 360 reviews from peers, managers, etc. I like that you can choose people, but then your manager can also choose specific people. Very easy to use.

Cons: I liked how everything worked with this product. I don't have any negative feedback on this product.

Really easy to use

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is easy to use and the system itself is really intuitive. It's a very helpful way to collect data

Cons: Sometime the way that the system is set up means it can be a bit inflexible, however, I'm usually able to overcome this issue

I had some of the vocab, but not all--tech person understood me nonetheless.

May 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was Qualtrics Administrator at my last school; so excited to have it finally come to my new school.

Cons: Sometimes it can be complicated to use due to all the functionality, but if one is persistent, he or she can design a survey as desired.

Overall: I create surveys and forms using it.

360, more like 720

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fantastic platform that is incredibly easy for a layman to create and execute employee 360 evaluations

Cons: Pricy platform but you do end up getting what you pay for. Worth the investment if you have over 50 employees

great voc product. highly recommended

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it.

Best All Around Product

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy for customers to use with powerful analytics. Visually pleasing without a lot of clutter. Nice all around product.

Greta customer service!

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service was spectacular. They were helpful, clear, and thorough. They met me where I was in terms of knowledge of product.

Best, Intuitive and User-friendly

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The best survey designing tool ever used! I had designed surveys earlier in CAPI almost 10 years ago...but Qualtrics has given me the best time travel experience in designing surveys. I love their ease of use and design and the flexibility and accommodating nature of the tool.

Looking forward to learn more about their other modules so as to have a one stop shop for all our needs...I hope to have long term relationship with Qualtrics considering their tools and support.