--- title: "XM for Employee Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is XM for Employee Experience the right Budgeting solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/reviews/" page_type: "reviews" language: "en" --- XM for Employee Experience 4.6 (82) [View alternatives](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of XM for Employee Experience Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews RR Riley R Legal Project AnalaystLegal Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It also helps keep track of team collaboration efforts.“ February 13, 2026 Hamidullah N Online learning program administratorE-Learning, 10,001+ employeesUsed the software for: More than 2 years. “For organisations that only need very simple surveys, the platform may feel more complex than necessary, which can affect perceived value for money.“ August 10, 2026 MJ Mason J Senior Administrative AssistantManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “System is pretty intuitive, doesn't require a lot of training to use effectively.“ March 12, 2025 Shauna J Senior Employee Engagement SpecialistInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Qualtrics doesn't provide full service customer support but instead refers to a third party consulting firm to assist.“ August 5, 2025 MG Madison G Benefits SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Customizing is simple and user experience is solid.“ May 12, 2022 RR Riley R Legal Project AnalaystLegal Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I dislike how long it takes to learn how to properly use the software.“ February 13, 2026 KC Kaitlin C Health CoachReligious Institutions, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It was easy to implement and quickly learn but with time, I was able to expand my skills and create even more complex surveys to fulfill every single function I desired.“ March 9, 2021 KP Katie P AnalystFarming, 10,001+ employeesUsed the software for: 1-2 years. “Text IQ- too long to update & dashboard updates also take too long“ December 8, 2022 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bobbi W. Research Assistant Research Used the software for: 1-2 years ### "Qualtrics EmployeeXM is great for gathering data" June 3, 2021 5.0 Qualtrics Employee XM is a great tool for collecting a variety of data. Pros We use Qualtrics EmployeeXM for its survey features, which allows us to effectively gather data from a variety of end users. It makes our lives much easier in data collection. Cons My least favorite part of Qualtrics Employee XM was the learning curve that had to be overcome when first starting to use it. It's not always intuitive. Review Source Emily T. Marketing Research Analyst Human Resources Used the software for: Less than 6 months ### "Always Helpful Customer Service Calls" June 25, 2018 5.0 Easy data collection, lots of survey questionnaire functionality Pros Whenever I call customer service, I get a knowledgeable rep \*quickly\* on the phone who solves my issues. They are all very well-trained and well-versed in the platform. Cons I wish it was a tad more user friendly, and the reporting out of it is not sufficient for my organizations needs, so we end up exporting the data, running our own crosstabs and filters, and creating out own graphs for reports. Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 1-2 years ### "Great for large company employee feedback" September 12, 2018 3.0 Not for a smaller org but great option for large scale employee feedback collection. Pros Great for large scale employee feedback but overkill for smaller orgs. Cons Customer support is lacking and can be complicated to set up the logic for the surveys. Review Source Jonathon V. Landscape Maintenance Used the software for: 1-2 years ### "Easy to use employee satisfaction survey software" June 5, 2018 4.0 Pros Easy to personalize survey software to help gauge employee satisfaction, resulting in an easy to read graph showing the strengths and weakness of the business Cons Takes some time to set up the questions and the way in which the results will show afterward, however it is well worth the time spent. Review Source Clayton S. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Turn employees into ambassadors" February 15, 2018 5.0 Pros As a startup, it's important that the people who work at your company are also gung-ho about the product and company. This platform helps us to understand our employee behavior, how they like our product, and also their experience in the company. Cons Again, similar to a lot of Qualtrics products, if you're not data-minded, it can be daunting to look at a ton of numbers and graphs. Once you get past that, you'll find the insights amazing. Review Source Natalie W. Admissions Coordinator Higher Education Used the software for: 2+ years ### "Easy to use. Easy to get results." January 27, 2019 5.0 The survey was very easy to put together, very easy to post on social media as well as E-mail and the results were easy to read and download. Pros The best part about Qualtrics are the built in graphs in the reports section. Cons I ran a survey with 7 different multiple choice entries. I used the automatic choices, but it was difficult to find what I wanted because they were not alpha order. Review Source Patrick Z. Business Processing Center Student Assistant Higher Education Used the software for: Less than 6 months ### "Easy to get feedback " January 21, 2019 5.0 Overall, it is great as mentioned in the pros. Pros I like that there is a lot of traffic on the website so people will take the survey. You can get very good data and feedback. It creates charts for you so I just love it. Cons I did not see any cons, I just wish multiple people can run one survey. Review Source Maclean (Mac) K. Research Assistant Research Used the software for: Less than 6 months ### "Quick and Easy Support" November 5, 2018 5.0 Using Qualtrics has been great. The software for the most part is all very intuitive and for any questions that I might have, support is quick to help out. Pros Qualtrics support were quick and helpful in responding to my problems. i Cons Found myself bouncing between support contacts Review Source Melissa J. Student Higher Education Used the software for: Less than 6 months ### "Love it!" November 22, 2018 5.0 Pros Extremely user-friendly. I would go as far to call it the gold-standard in survey software. Cons Honestly I cannot think of a con to this software. Review Source Andy M. Recruiter - People Operations Computer Software Used the software for: Less than 6 months ### "Helpful for our New Hire Surveys" March 26, 2019 5.0 Pros Our Talent Acquisition Team has been able to formulate and integrate our New Hire surveys, along with our 30 day follow-up surveys into Qualtrics. The interface and design is both easy to use and visually appealing. Cons At this point, no real cons to complain about. Review Source MHS Mohammed Hareez S. Human Resource Facilities Services Used the software for: Less than 6 months ### "XM for Employee Experience" March 26, 2025 5.0 My overall experience with XM for Employee Experience is decent Pros The most i like about XM is its easy to measure and improve every interaction with people Cons The least i like about XM is its bit slow Review Source SM Seth M. Instructional Technology E-Learning Used the software for: 2+ years ### "Streamlined our hiring process start to finish" May 8, 2021 5.0 Pros I really love the intelligent analytics combined with the exit interview tools! The breakdowns and helpful guides by using these tools has helped us identify some of the key employee retention problems we were facing. Cons Probably our hardest sell to our employees using my this software was facing the traditional “I’ve always done things this way” vs embracing a new way of doing things. Once our team got on board and open to the idea of utilizing this product to its full potential, we truly turned around our employee retention. Reason for choosing XM for Employee Experience I wasn’t involved in the purchasing or selection. However, I will suggest this product if I start a job at another company. Review Source KP Katie P. Analyst Farming Used the software for: 1-2 years ### "Great Product" December 8, 2022 4.0 The qualtrics customer service is outstanding! They are always available and willing to dig into any problem im experiencing Pros Usability & features- creating visuals in dashboards to tell stories in minutes Cons Text IQ- too long to update & dashboard updates also take too long Review Source CS Cynthia S. Associate Dean Education Management Used the software for: 2+ years ### "Robert H. Smith School of Business experience with Qualtrics 360" August 23, 2016 5.0 We have been using Qualtrics 360 for teaching leadership development and team skills to undergraduate, MBA and EMBA students for approximately 5 years. We've developed our own 360 tool for use with students as well as a number of team feedback applications. Some faculty are also using it for research purposes; it does a great job of collecting social network information. Pros Once the survey and report format are set up, it's extremely easy to administer even to large groups. The customer support is outstanding; it's rare that I have a question or concern and don't hear back within a couple of hours--often with accompanying video showing how to fix whatever the issue is. The surveys follow Qualtrics format, which makes them easy to set up and administer. It's easy to get information quickly about response rates and to program in reminders. Cons It can be challenging to format the reports to show the precise group-level information you want. That said, the outstanding customer support helps a lot with this. Review Source FF Flor F. Financial Aid/Compliance Manager Education Management Used the software for: 2+ years ### "Qualtrics An Effective Survey Tool" December 31, 2019 5.0 Qualtrics is a good tool overall! I will still keep using as it helps me in my reports and summaries. Pros I like this because at work I am in charge of reporting the survey results and reports for the school. Cons Sometimes it is hard for me to recap the summary and when I copy and recreate a survey form, I find it hard to copy and edit. Review Source JS John S. Sr. Content Development Manager Information Technology and Services Used the software for: 2+ years ### "My review" December 8, 2022 4.0 I would say that it's good but not great. I can do what I need to do, but wish I knew more about what it can do for me. Pros The ability to produce and delivery surveys to specific audiences. Cons The use interface is not very user friendly and some of the changes that have happened over the past couple of years came without warning, leaving me to try to figure out the user interface and how to use the tool all over again with no support. Review Source JH Jennifer H. Research assistant Used the software for: 2+ years ### "I work in research and Qualtrics has been a phenomenal help and asset. It's fairly easy to use too." September 15, 2017 5.0 Easy survey design and costumer service Pros The customer service is by far the best I've seen. I like that I can call the customer service reps on the weekend. Cons It's on the expensive side, therefore nonprofits may use its competitors (like surveymonkey) because of price. There should be ways to make it more affordable. Review Source AF Amanda F. HR Industrial Automation Used the software for: 1-2 years ### "Effective " January 23, 2019 5.0 Pros Easy options to build employee engagement and other internal pulse surveys. Employee metadata is easily mass uploaded and they walk you through step by step with an engineer. Cons Some customizations require some direction - not always intuitive. Review Source AO Anthony O. HR Business Partner Hospital & Health Care Used the software for: 6-12 months ### "Qualtrics People Teams Review " May 11, 2024 5.0 Pros The platform is very useful. Positive feedback from end users. Cons There was nothing that disliked about the People Teams platform. Review Source MH Mark H. Program Manager Information Technology and Services Used the software for: Less than 6 months ### "Qualtrics is easy to learn and easy to use while offering many sophisticated possibilities." June 7, 2017 5.0 A dynamic, mobile friendly, questionnaire design, allowing to add deep-dive questions when necessary, and allowing to minimize survey-duration and complexity for participants where possible. This helps to increase response rates. Pros Easy to learn, easy to design and modify, even with complex questionnaires. I like best the dynamic design that adapt to participants answers. E.g.g the piping (or routing) of participants selections to follow-up questions, etc. Review Source sK suneetha K. Lead Software Engineer Used the software for: 6-12 months ### "Its a very nice experience" September 22, 2017 5.0 Rolling out survey and integrating the results with salesforce Pros good support. We get good support and support team is extremely knowledgeable and very helpful and friendly. Cons good support but it can be extended to India as well. Currently we have to wait for long time to get the issue addressed Review Source JH Jacqui H. Project Manager Pharmaceuticals Used the software for: 2+ years ### "Great tool for sending surveys. Easy to use and navigate." July 28, 2017 5.0 An easy way to compile survey results. Pros Surveys I send need to be compiled with certain pieces of data. The tool option is great and very easy to change the look of reports. Cons It can be glitchy at times and find that I need to refresh the account. Closing surveys manually can say pending for a long period of time. Review Source LH Lexi H. Assistant Professor of Marketing Higher Education Used the software for: 2+ years ### "I had some of the vocab, but not all--tech person understood me nonetheless." May 8, 2017 5.0 I create surveys and forms using it. Pros I was Qualtrics Administrator at my last school; so excited to have it finally come to my new school. Cons Sometimes it can be complicated to use due to all the functionality, but if one is persistent, he or she can design a survey as desired. Review Source SJ Syrine J. Analyst Higher Education Used the software for: Less than 6 months ### "Up and coming need for all businesses" December 9, 2018 5.0 Pros This software is the up and coming need for all businesses. It simplifies the process of helping leaders understand employee engagement as it evolves. As employers seek to understand what makes employees stay and leave a company, this tool will certainly benefit them. Cons I don't have any cons about this software. Review Source ST Stanley T. Clinical Data Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "N/A" September 26, 2018 4.0 Pros I love the ease of use, I was able to create my 1st survey within minutes of logging in the 1st time without training and only the aid of a video from youtube. Cons The skip logic feature could be a bit more advance. and also the ability for users to work on more than one 1 survey at a time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.