# XM for Employee Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is XM for Employee Experience the right Employee Engagement solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/reviews --- XM for Employee Experience 4.6 (80) [View alternatives](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of XM for Employee Experience Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews RR Riley R Legal Project AnalaystLegal Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It also helps keep track of team collaboration efforts.“ February 13, 2026 Shauna J Senior Employee Engagement SpecialistInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Qualtrics doesn't provide full service customer support but instead refers to a third party consulting firm to assist.“ August 5, 2025 MJ Mason J Senior Administrative AssistantManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “System is pretty intuitive, doesn't require a lot of training to use effectively.“ March 12, 2025 RR Riley R Legal Project AnalaystLegal Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I dislike how long it takes to learn how to properly use the software.“ February 13, 2026 MG Madison G Benefits SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Customizing is simple and user experience is solid.“ May 12, 2022 KP Katie P AnalystFarming, 10,001+ employeesUsed the software for: 1-2 years. “Text IQ- too long to update & dashboard updates also take too long“ December 8, 2022 KC Kaitlin C Health CoachReligious Institutions, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It was easy to implement and quickly learn but with time, I was able to expand my skills and create even more complex surveys to fulfill every single function I desired.“ March 9, 2021 MG Madison G Benefits SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “I don't like the difficulty with adding additional editors to a survey (unsure if this is because we don't pay extra for this or if it's just not possible).“ May 12, 2022 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily T. Marketing Research Analyst Human Resources Used the software for: Less than 6 months ### "Always Helpful Customer Service Calls" June 25, 2018 5.0 Easy data collection, lots of survey questionnaire functionality Pros Whenever I call customer service, I get a knowledgeable rep \*quickly\* on the phone who solves my issues. They are all very well-trained and well-versed in the platform. Cons I wish it was a tad more user friendly, and the reporting out of it is not sufficient for my organizations needs, so we end up exporting the data, running our own crosstabs and filters, and creating out own graphs for reports. Review Source VR Verified Reviewer Talent Management Business Partner Consumer Goods Used the software for: 1-2 years ### "We <3 Qualtrics!" March 7, 2018 5.0 Pros Qualtrics makes me feel POWERFUL and IN CONTROL. It lets me translate a mess of numbers into meaningful, actionable information that my company can really use. With Qualtrics, I can see opportunities that I was blind to before. The tool is extremely user-friendly, so I spend minimal time learning how to use the tool and can dedicate most of my time to solving problems using the data Qualtrics lets me gather and analyze. But, when I do need a little extra help, the Qualtrics support team is always there for me. I can, of course, search for information online. But I prefer to call the support team. Their reps all have the heart of a teacher. They take the time to teach me how to navigate my way through the challenges I face when designing complex surveys or learning a new element of the tool. Their support team - more than anything - makes me absolutely LOVE Qualtrics. That support team makes this tool worth every penny....and then some. Cons I wish the dashboard functionality was available for every survey type. We love the dashboards - prefer them over reports - and would love to have unlimited ability to create and share them. Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 1-2 years ### "Great for large company employee feedback" September 12, 2018 3.0 Not for a smaller org but great option for large scale employee feedback collection. Pros Great for large scale employee feedback but overkill for smaller orgs. Cons Customer support is lacking and can be complicated to set up the logic for the surveys. Review Source Jonathon V. Landscape Maintenance Used the software for: 1-2 years ### "Easy to use employee satisfaction survey software" June 5, 2018 4.0 Pros Easy to personalize survey software to help gauge employee satisfaction, resulting in an easy to read graph showing the strengths and weakness of the business Cons Takes some time to set up the questions and the way in which the results will show afterward, however it is well worth the time spent. Review Source Clayton S. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Turn employees into ambassadors" February 15, 2018 5.0 Pros As a startup, it's important that the people who work at your company are also gung-ho about the product and company. This platform helps us to understand our employee behavior, how they like our product, and also their experience in the company. Cons Again, similar to a lot of Qualtrics products, if you're not data-minded, it can be daunting to look at a ton of numbers and graphs. Once you get past that, you'll find the insights amazing. Review Source Natalie W. Admissions Coordinator Higher Education Used the software for: 2+ years ### "Easy to use. Easy to get results." January 27, 2019 5.0 The survey was very easy to put together, very easy to post on social media as well as E-mail and the results were easy to read and download. Pros The best part about Qualtrics are the built in graphs in the reports section. Cons I ran a survey with 7 different multiple choice entries. I used the automatic choices, but it was difficult to find what I wanted because they were not alpha order. Review Source Patrick Z. Business Processing Center Student Assistant Higher Education Used the software for: Less than 6 months ### "Easy to get feedback " January 21, 2019 5.0 Overall, it is great as mentioned in the pros. Pros I like that there is a lot of traffic on the website so people will take the survey. You can get very good data and feedback. It creates charts for you so I just love it. Cons I did not see any cons, I just wish multiple people can run one survey. Review Source Maclean (Mac) K. Research Assistant Research Used the software for: Less than 6 months ### "Quick and Easy Support" November 5, 2018 5.0 Using Qualtrics has been great. The software for the most part is all very intuitive and for any questions that I might have, support is quick to help out. Pros Qualtrics support were quick and helpful in responding to my problems. i Cons Found myself bouncing between support contacts Review Source Melissa J. Student Higher Education Used the software for: Less than 6 months ### "Love it!" November 22, 2018 5.0 Pros Extremely user-friendly. I would go as far to call it the gold-standard in survey software. Cons Honestly I cannot think of a con to this software. Review Source Andy M. Recruiter - People Operations Computer Software Used the software for: Less than 6 months ### "Helpful for our New Hire Surveys" March 26, 2019 5.0 Pros Our Talent Acquisition Team has been able to formulate and integrate our New Hire surveys, along with our 30 day follow-up surveys into Qualtrics. The interface and design is both easy to use and visually appealing. Cons At this point, no real cons to complain about. Review Source MHS Mohammed Hareez S. Human Resource Facilities Services Used the software for: Less than 6 months ### "XM for Employee Experience" March 26, 2025 5.0 My overall experience with XM for Employee Experience is decent Pros The most i like about XM is its easy to measure and improve every interaction with people Cons The least i like about XM is its bit slow Review Source JB Jessica B. VP People Operations Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Fantastic survey software that can do almost anything but is a little too complicated at times" February 10, 2020 5.0 Expensive, can do anything analytic-wise but a little complicated to use. Pros Fantastic software that lets you do almost anything when it comes to surveys and analyzing survey results. We used the employee engagement features and they worked terrific, were anonymous and got us the analyzed results we were looking for. I appreciated the details you can upload to describe the office and department and location for employees - this made it great to view results according to different categories. Cons Onboarding set up was a little too lengthy. Customer service was horrible -- not the people on the other line but the wait times - sometimes up to 2 hours being on hold and then not getting a call back or email response. The survey software can do everything -- but it's not the most user friendly. The format is a little complicated at times and for someone with no analytics background, it was difficult to determine what each button meant and how to access certain features or view my results a certain way. This lead to me calling customer support numerous times for help. Review Source JF James F. Administrator Education Management Used the software for: 1-2 years ### "The complete package!" July 17, 2019 4.0 it's our standard survey tool, and does everything we need it to (and more!) Pros easy question routing, lots of answer-type options, good analytics. Cons sometimes fiddly UI - eg the survey list unfilters itself after each search, and moving questions around can be laborious. Review Source GG Graham G. professor Higher Education Used the software for: 2+ years ### "support person really helped me solve the problem" March 7, 2018 5.0 have been able to collect data for survey research Pros once the survey is created the data collection works well. In most cases I have been able to create questions in a form that works for data collection Cons I would like more ability to randomize selections. I wanted to do a double randomization. Pick a random number of choices from five different groups. I had to do this manually rather than have the software do it Review Source DS Don S. Technical Support Analyst Education Management Used the software for: 2+ years ### "Western Carolina University Graduate School" December 3, 2018 5.0 I have learned how to use the tags to do confirmation emails for anonymous surveys if they give me their email address if asked. This is great for forms and not surveys. Chat support is awesome. Pros The ability to use it for many different purposes. Cons Slower not it is running within the WCU Single Sign on platform. Review Source SS Samarah S. Project Manager Used the software for: 2+ years ### "Research Master" September 14, 2018 4.0 Pros GREAT product! We use Qualtrics 360 for almost all of our only client surveys. It is still up to us to skim through and pull answers from the surveys, but it is such a nice way to collect them all in one place. Cons The price is definitely a bit high. You get good results, but no results can be completely guaranteed. I also wish there was a way to guarantee full results instead of half answers. However, when that happens, Qualtrics customer support is always very helpful. Review Source JW Jeanne W. Administrative Assistant II Hospital & Health Care Used the software for: 1-2 years ### "Always a pleasure to work with the Qualtrics team" June 14, 2017 4.0 The main benefit is the ease of use and great support staff available at a click of the mouse or a quick phone call. Pros Ease of use, the program is very user friendly and if you do run into an issue help is just a click away with very knowledgeable and friendly people to work with. Review Source TH Traci H. Public Health researcher Higher Education Used the software for: 1-2 years ### "Qualtrics was great for my project." November 10, 2016 4.0 I used qualtrics to send request to complete survey to more than 5,000 members of a listserv. I received enough completed responses to reach my sample requirements. The survey was easy to construct using Qualtrics. I appreciate the options for creating various types of questions. Pros the functionality and diversity of questions Cons need to be familiar with featues to get exactly what you want. Some practice with the syste is required. Review Source CH Courtney H. RD Higher Education Used the software for: 1-2 years ### "Powerful Surveying Tool" November 28, 2018 5.0 Pros Qualtrics is a powerful, helpful, and intuitive surveying tool. Cons The interface takes some fiddling with before you can use it comfortably. Review Source aW anne W. performance consultant Used the software for: 1-2 years ### "Good feedback tool to use " October 3, 2017 4.0 Pros Good capture of how we want to gather information from internal and external customers for how we are doing. Cons I use it more for viewing and searching. The output doesn't always make sense to me. It could be that I don't know how to use it as well. Easy enough to intuitively to get around. I marked 3 for some b/c I don't know the cost and have not had to contact for customer support. Review Source MG Michelle G. Owner Used the software for: ### "Great way to hear from employees " February 13, 2018 4.0 Pros Ease of use, easy to set up and administer employee satisfaction surveys, simple design allows beginners to use as well Cons It was pricey to buy for what I wanted, not widely available to purchase, very specific use would like it to be more diversified in survey making Review Source GR Georgina R. HR Administrator Used the software for: 6-12 months ### "Really easy to use" October 5, 2017 4.0 Pros The interface is easy to use and the system itself is really intuitive. It's a very helpful way to collect data Cons Sometime the way that the system is set up means it can be a bit inflexible, however, I'm usually able to overcome this issue Review Source MF Martín F. Researcher Education Management Used the software for: 1-2 years ### "Good software for employee experience" June 9, 2020 4.0 Pros The thing I liked most about this software was that it was easy to use. Cons The thing I liked the least about this software was its overall design. Review Source CA Colin A. Used the software for: ### "Amazing product! " April 14, 2017 4.0 Qualtrics makes life way easier. I love how simple they make it to retrieve your results. Price is hard to beat! Review Source TT Tony T. Used the software for: ### "Inexpensive and efficient" October 7, 2016 4.0 Great product for getting information. I'd like to be able to do more with the software, its relatively simple. but the cost represents that Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.