# XM for Employee Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is XM for Employee Experience the right Employee Engagement solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/reviews --- XM for Employee Experience 4.6 (80) [View alternatives](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of XM for Employee Experience Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews RR Riley R Legal Project AnalaystLegal Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It also helps keep track of team collaboration efforts.“ February 13, 2026 Shauna J Senior Employee Engagement SpecialistInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Qualtrics doesn't provide full service customer support but instead refers to a third party consulting firm to assist.“ August 5, 2025 MJ Mason J Senior Administrative AssistantManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “System is pretty intuitive, doesn't require a lot of training to use effectively.“ March 12, 2025 RR Riley R Legal Project AnalaystLegal Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I dislike how long it takes to learn how to properly use the software.“ February 13, 2026 MG Madison G Benefits SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Customizing is simple and user experience is solid.“ May 12, 2022 MG Madison G Benefits SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “I don't like the difficulty with adding additional editors to a survey (unsure if this is because we don't pay extra for this or if it's just not possible).“ May 12, 2022 AS Abhinav S General ManagerManagement Consulting, 10,001+ employeesUsed the software for: Less than 6 months. “The impact and the clout it has a pioneer in experience management sells and has the capability to influence decisions at senior leadership level.“ May 25, 2020 KP Katie P AnalystFarming, 10,001+ employeesUsed the software for: 1-2 years. “Text IQ- too long to update & dashboard updates also take too long“ December 8, 2022 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily T. Marketing Research Analyst Human Resources Used the software for: Less than 6 months ### "Always Helpful Customer Service Calls" June 25, 2018 5.0 Easy data collection, lots of survey questionnaire functionality Pros Whenever I call customer service, I get a knowledgeable rep \*quickly\* on the phone who solves my issues. They are all very well-trained and well-versed in the platform. Cons I wish it was a tad more user friendly, and the reporting out of it is not sufficient for my organizations needs, so we end up exporting the data, running our own crosstabs and filters, and creating out own graphs for reports. Review Source VR Verified Reviewer Talent Management Business Partner Consumer Goods Used the software for: 1-2 years ### "We <3 Qualtrics!" March 7, 2018 5.0 Pros Qualtrics makes me feel POWERFUL and IN CONTROL. It lets me translate a mess of numbers into meaningful, actionable information that my company can really use. With Qualtrics, I can see opportunities that I was blind to before. The tool is extremely user-friendly, so I spend minimal time learning how to use the tool and can dedicate most of my time to solving problems using the data Qualtrics lets me gather and analyze. But, when I do need a little extra help, the Qualtrics support team is always there for me. I can, of course, search for information online. But I prefer to call the support team. Their reps all have the heart of a teacher. They take the time to teach me how to navigate my way through the challenges I face when designing complex surveys or learning a new element of the tool. Their support team - more than anything - makes me absolutely LOVE Qualtrics. That support team makes this tool worth every penny....and then some. Cons I wish the dashboard functionality was available for every survey type. We love the dashboards - prefer them over reports - and would love to have unlimited ability to create and share them. Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 1-2 years ### "Great for large company employee feedback" September 12, 2018 3.0 Not for a smaller org but great option for large scale employee feedback collection. Pros Great for large scale employee feedback but overkill for smaller orgs. Cons Customer support is lacking and can be complicated to set up the logic for the surveys. Review Source Jonathon V. Landscape Maintenance Used the software for: 1-2 years ### "Easy to use employee satisfaction survey software" June 5, 2018 4.0 Pros Easy to personalize survey software to help gauge employee satisfaction, resulting in an easy to read graph showing the strengths and weakness of the business Cons Takes some time to set up the questions and the way in which the results will show afterward, however it is well worth the time spent. Review Source Clayton S. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Turn employees into ambassadors" February 15, 2018 5.0 Pros As a startup, it's important that the people who work at your company are also gung-ho about the product and company. This platform helps us to understand our employee behavior, how they like our product, and also their experience in the company. Cons Again, similar to a lot of Qualtrics products, if you're not data-minded, it can be daunting to look at a ton of numbers and graphs. Once you get past that, you'll find the insights amazing. Review Source Natalie W. Admissions Coordinator Higher Education Used the software for: 2+ years ### "Easy to use. Easy to get results." January 27, 2019 5.0 The survey was very easy to put together, very easy to post on social media as well as E-mail and the results were easy to read and download. Pros The best part about Qualtrics are the built in graphs in the reports section. Cons I ran a survey with 7 different multiple choice entries. I used the automatic choices, but it was difficult to find what I wanted because they were not alpha order. Review Source Patrick Z. Business Processing Center Student Assistant Higher Education Used the software for: Less than 6 months ### "Easy to get feedback " January 21, 2019 5.0 Overall, it is great as mentioned in the pros. Pros I like that there is a lot of traffic on the website so people will take the survey. You can get very good data and feedback. It creates charts for you so I just love it. Cons I did not see any cons, I just wish multiple people can run one survey. Review Source Maclean (Mac) K. Research Assistant Research Used the software for: Less than 6 months ### "Quick and Easy Support" November 5, 2018 5.0 Using Qualtrics has been great. The software for the most part is all very intuitive and for any questions that I might have, support is quick to help out. Pros Qualtrics support were quick and helpful in responding to my problems. i Cons Found myself bouncing between support contacts Review Source Melissa J. Student Higher Education Used the software for: Less than 6 months ### "Love it!" November 22, 2018 5.0 Pros Extremely user-friendly. I would go as far to call it the gold-standard in survey software. Cons Honestly I cannot think of a con to this software. Review Source Andy M. Recruiter - People Operations Computer Software Used the software for: Less than 6 months ### "Helpful for our New Hire Surveys" March 26, 2019 5.0 Pros Our Talent Acquisition Team has been able to formulate and integrate our New Hire surveys, along with our 30 day follow-up surveys into Qualtrics. The interface and design is both easy to use and visually appealing. Cons At this point, no real cons to complain about. Review Source MHS Mohammed Hareez S. Human Resource Facilities Services Used the software for: Less than 6 months ### "XM for Employee Experience" March 26, 2025 5.0 My overall experience with XM for Employee Experience is decent Pros The most i like about XM is its easy to measure and improve every interaction with people Cons The least i like about XM is its bit slow Review Source AO Anthony O. HR Business Partner Hospital & Health Care Used the software for: 6-12 months ### "Qualtrics People Teams Review " May 11, 2024 5.0 Pros The platform is very useful. Positive feedback from end users. Cons There was nothing that disliked about the People Teams platform. Review Source KP Katie P. Analyst Farming Used the software for: 1-2 years ### "Great Product" December 8, 2022 4.0 The qualtrics customer service is outstanding! They are always available and willing to dig into any problem im experiencing Pros Usability & features- creating visuals in dashboards to tell stories in minutes Cons Text IQ- too long to update & dashboard updates also take too long Review Source CS Cynthia S. Associate Dean Education Management Used the software for: 2+ years ### "Robert H. Smith School of Business experience with Qualtrics 360" August 23, 2016 5.0 We have been using Qualtrics 360 for teaching leadership development and team skills to undergraduate, MBA and EMBA students for approximately 5 years. We've developed our own 360 tool for use with students as well as a number of team feedback applications. Some faculty are also using it for research purposes; it does a great job of collecting social network information. Pros Once the survey and report format are set up, it's extremely easy to administer even to large groups. The customer support is outstanding; it's rare that I have a question or concern and don't hear back within a couple of hours--often with accompanying video showing how to fix whatever the issue is. The surveys follow Qualtrics format, which makes them easy to set up and administer. It's easy to get information quickly about response rates and to program in reminders. Cons It can be challenging to format the reports to show the precise group-level information you want. That said, the outstanding customer support helps a lot with this. Review Source FF Flor F. Financial Aid/Compliance Manager Education Management Used the software for: 2+ years ### "Qualtrics An Effective Survey Tool" December 31, 2019 5.0 Qualtrics is a good tool overall! I will still keep using as it helps me in my reports and summaries. Pros I like this because at work I am in charge of reporting the survey results and reports for the school. Cons Sometimes it is hard for me to recap the summary and when I copy and recreate a survey form, I find it hard to copy and edit. Review Source JS John S. Sr. Content Development Manager Information Technology and Services Used the software for: 2+ years ### "My review" December 8, 2022 4.0 I would say that it's good but not great. I can do what I need to do, but wish I knew more about what it can do for me. Pros The ability to produce and delivery surveys to specific audiences. Cons The use interface is not very user friendly and some of the changes that have happened over the past couple of years came without warning, leaving me to try to figure out the user interface and how to use the tool all over again with no support. Review Source LB Lora B. Associate Professor Research Used the software for: 1-2 years ### "Rapid response, friendly staff, alert to follow up." January 5, 2017 5.0 I always get a quick reply to questions whether they be simple, complex or related to services offered in addition to the survey software. Friendly staff engages in polite conversation after the service issue is solved. I like being able to get to know the staff on a personal level. It helps me to trust that I can call them whenever the need arises. Staff always makes a follow-up the date for all information I need to send them. This helps keep me on task and shows their concern for my projects. Pros ease of use, multiple functions Cons um...can't think of one thing! Review Source OE Oliver E. Market Research Manager Financial Services Used the software for: Less than 6 months ### "Comprehensive but expensive" February 6, 2023 5.0 Pros Could do everything you could want it to do, and more! Cons Could be complicated to set up complex surveys and you need to be quite technically minded if uploading hierarchy into the system. Great that it has the capability to do this though. Review Source CH Courtney H. RD Higher Education Used the software for: 1-2 years ### "Powerful Surveying Tool" November 28, 2018 5.0 Pros Qualtrics is a powerful, helpful, and intuitive surveying tool. Cons The interface takes some fiddling with before you can use it comfortably. Review Source aW anne W. performance consultant Used the software for: 1-2 years ### "Good feedback tool to use " October 3, 2017 4.0 Pros Good capture of how we want to gather information from internal and external customers for how we are doing. Cons I use it more for viewing and searching. The output doesn't always make sense to me. It could be that I don't know how to use it as well. Easy enough to intuitively to get around. I marked 3 for some b/c I don't know the cost and have not had to contact for customer support. Review Source MG Michelle G. Owner Used the software for: ### "Great way to hear from employees " February 13, 2018 4.0 Pros Ease of use, easy to set up and administer employee satisfaction surveys, simple design allows beginners to use as well Cons It was pricey to buy for what I wanted, not widely available to purchase, very specific use would like it to be more diversified in survey making Review Source GR Georgina R. HR Administrator Used the software for: 6-12 months ### "Really easy to use" October 5, 2017 4.0 Pros The interface is easy to use and the system itself is really intuitive. It's a very helpful way to collect data Cons Sometime the way that the system is set up means it can be a bit inflexible, however, I'm usually able to overcome this issue Review Source MF Martín F. Researcher Education Management Used the software for: 1-2 years ### "Good software for employee experience" June 9, 2020 4.0 Pros The thing I liked most about this software was that it was easy to use. Cons The thing I liked the least about this software was its overall design. Review Source CA Colin A. Used the software for: ### "Amazing product! " April 14, 2017 4.0 Qualtrics makes life way easier. I love how simple they make it to retrieve your results. Price is hard to beat! Review Source TT Tony T. Used the software for: ### "Inexpensive and efficient" October 7, 2016 4.0 Great product for getting information. I'd like to be able to do more with the software, its relatively simple. but the cost represents that Review Source Similar Products Featured