# Page 3 | XM for Employee Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is XM for Employee Experience the right Employee Engagement solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/reviews --- XM for Employee Experience 4.6 (80) [View alternatives](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 3 - Reviews of XM for Employee Experience ## Showing most helpful reviews Showing 51-75 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Analyst Internet Used the software for: 6-12 months ### "Qualtrics" February 5, 2019 4.0 Pros It is easy to use for the purposes of internal employee satisfaction. Simple surveys can be set up easily with little experience. Cons The simpler the design logic the better. More complicated survey design logic can cause unintended consequences. Review Source MG Madison G. Benefits Specialist Hospital & Health Care Used the software for: 6-12 months ### "Good Employee Survey Tool" May 12, 2022 4.0 Pros As an HR Leader, we use Qualtrics to pulse check our employees often. I like the ease of creating and using surveys through this platform. Customizing is simple and user experience is solid. Cons I don't like the difficulty with adding additional editors to a survey (unsure if this is because we don't pay extra for this or if it's just not possible). Additionally, I do not like how the responses for qualitative data are reviewed post-survey. Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Review Source FF Flor F. Financial Aid/Compliance Manager Education Management Used the software for: 2+ years ### "Qualtrics An Effective Survey Tool" December 31, 2019 5.0 Qualtrics is a good tool overall! I will still keep using as it helps me in my reports and summaries. Pros I like this because at work I am in charge of reporting the survey results and reports for the school. Cons Sometimes it is hard for me to recap the summary and when I copy and recreate a survey form, I find it hard to copy and edit. Review Source NA Noah A. Student Used the software for: 6-12 months ### "Excellent, mostly because of customer service" September 1, 2017 5.0 Pros Once you get the hang of it, it's easy to use. I do like the variety of different formats for displaying data- however, it would be really great if you could add a fully customizable table option. Sometimes I want to display data in a certain way but there is not a preset table that will allow me to do so. Cons My one really big gripe is that it is really tough to format reports- I would recommend adding guidelines so text boxes and shapes can snap to a grid and everything will be easier to align. Similar to adobe illustrator. I have to manually go through the report and adjust each object and eyeball to see whether or not everything is properly aligned- it's a real pain. I would think adding guidelines in the report section would be relatively easy from a programming standpoint as well. Also, not sure whether or not this is really your fault, but we have been having a lot of issues with evaluators receiving the automated messages that get sent to them. They might just be getting sent to the spam folder in their email, not sure how this would necessarily be fixable in the future. Review Source JS John S. Sr. Content Development Manager Information Technology and Services Used the software for: 2+ years ### "My review" December 8, 2022 4.0 I would say that it's good but not great. I can do what I need to do, but wish I knew more about what it can do for me. Pros The ability to produce and delivery surveys to specific audiences. Cons The use interface is not very user friendly and some of the changes that have happened over the past couple of years came without warning, leaving me to try to figure out the user interface and how to use the tool all over again with no support. Review Source VR Verified Reviewer Analyst Human Resources Used the software for: Less than 6 months ### "Simple and Functional" April 9, 2020 5.0 Qualtrics has an awesome product. The presets look good, and the ability to customize is great Pros Qualtrics has awesome survey software. It was easy to learn, and effective to implement. There is so much you can do with it, but it doesn't sacrifice the user experience Cons Qualtrics has SO MUCH to offer and I feel like I Just don't understand it all. Qualtrics has great resources, but I would like if those resources were more available within the tool. Review Source JH Jennifer H. Research assistant Used the software for: 2+ years ### "I work in research and Qualtrics has been a phenomenal help and asset. It's fairly easy to use too." September 15, 2017 5.0 Easy survey design and costumer service Pros The customer service is by far the best I've seen. I like that I can call the customer service reps on the weekend. Cons It's on the expensive side, therefore nonprofits may use its competitors (like surveymonkey) because of price. There should be ways to make it more affordable. Review Source LB Lora B. Associate Professor Research Used the software for: 1-2 years ### "Rapid response, friendly staff, alert to follow up." January 5, 2017 5.0 I always get a quick reply to questions whether they be simple, complex or related to services offered in addition to the survey software. Friendly staff engages in polite conversation after the service issue is solved. I like being able to get to know the staff on a personal level. It helps me to trust that I can call them whenever the need arises. Staff always makes a follow-up the date for all information I need to send them. This helps keep me on task and shows their concern for my projects. Pros ease of use, multiple functions Cons um...can't think of one thing! Review Source AF Amanda F. HR Industrial Automation Used the software for: 1-2 years ### "Effective " January 23, 2019 5.0 Pros Easy options to build employee engagement and other internal pulse surveys. Employee metadata is easily mass uploaded and they walk you through step by step with an engineer. Cons Some customizations require some direction - not always intuitive. Review Source OE Oliver E. Market Research Manager Financial Services Used the software for: Less than 6 months ### "Comprehensive but expensive" February 6, 2023 5.0 Pros Could do everything you could want it to do, and more! Cons Could be complicated to set up complex surveys and you need to be quite technically minded if uploading hierarchy into the system. Great that it has the capability to do this though. Review Source AO Anthony O. HR Business Partner Hospital & Health Care Used the software for: 6-12 months ### "Qualtrics People Teams Review " May 11, 2024 5.0 Pros The platform is very useful. Positive feedback from end users. Cons There was nothing that disliked about the People Teams platform. Review Source VR Verified Reviewer Director Of Communications Consumer Electronics Used the software for: I used a free trial ### "Indepth Analytics Tool" April 10, 2019 5.0 Pros It offers analytics on a very complex level. Great for HR and marketing executives. Great customer service team to help with questions. Cons Because it can be so complex, it's not very easy to use and you can easily get overwhelmed. Also the product is very pricey. Review Source MH Mark H. Program Manager Information Technology and Services Used the software for: Less than 6 months ### "Qualtrics is easy to learn and easy to use while offering many sophisticated possibilities." June 7, 2017 5.0 A dynamic, mobile friendly, questionnaire design, allowing to add deep-dive questions when necessary, and allowing to minimize survey-duration and complexity for participants where possible. This helps to increase response rates. Pros Easy to learn, easy to design and modify, even with complex questionnaires. I like best the dynamic design that adapt to participants answers. E.g.g the piping (or routing) of participants selections to follow-up questions, etc. Review Source AS Abhinav S. General Manager Management Consulting Used the software for: Less than 6 months ### "Qualtrics : Great on the posters, needs more detailing" May 25, 2020 5.0 We are gaining validation of our business decisions (HR decisions) by gauging the pulse of the workforce. This is has direct monetary implications (details cannot be shared on an open forum though) Pros The presentation. The impact and the clout it has a pioneer in experience management sells and has the capability to influence decisions at senior leadership level. The representation is in itself an experience managed solution (exactly what qualtrics stands for) that provides insights for action. Cons The depth of data. The insights are useful and the vastness of data is also great. However, the statistical depth needs more working on. This might be project based but more research on the depth to which questions poke the survey audience for information has to add another layer. This should be done while keeping the survey feel and experience as good as it is now. Its challenging, but that's what your expect from a top quadrant service provider. Review Source sK suneetha K. Lead Software Engineer Used the software for: 6-12 months ### "Its a very nice experience" September 22, 2017 5.0 Rolling out survey and integrating the results with salesforce Pros good support. We get good support and support team is extremely knowledgeable and very helpful and friendly. Cons good support but it can be extended to India as well. Currently we have to wait for long time to get the issue addressed Review Source DM Deepak M. Used the software for: ### "Qualtrics 360 an easy to use tool" January 25, 2017 5.0 I was totally unaware of Qualtrics at the begining but the videos posted on website and the customer support helped me getting engaged with Qualtrics and I was able to learn to use this platform in a week. Thanks for the support the support team is great and they never get troubled sometimes I used to call for some silly doubts but the team helped me learning and understanding the tool at an ease. Qualtrics 360 has some very cool features of building your own reports and has made my work very easy. I would like to conclude saying "Every firm institute should use Qualtrics for their data analysis". Review Source JH Jacqui H. Project Manager Pharmaceuticals Used the software for: 2+ years ### "Great tool for sending surveys. Easy to use and navigate." July 28, 2017 5.0 An easy way to compile survey results. Pros Surveys I send need to be compiled with certain pieces of data. The tool option is great and very easy to change the look of reports. Cons It can be glitchy at times and find that I need to refresh the account. Closing surveys manually can say pending for a long period of time. Review Source MC Melinda C. Marketing Director Used the software for: 2+ years ### "Great survey tool" April 14, 2017 4.0 Qualtrics makes it easy to create, distribute, and analyze surveys. The new reporting features and charts are an added benefit. Pros Easy to use Review Source LH Lexi H. Assistant Professor of Marketing Higher Education Used the software for: 2+ years ### "I had some of the vocab, but not all--tech person understood me nonetheless." May 8, 2017 5.0 I create surveys and forms using it. Pros I was Qualtrics Administrator at my last school; so excited to have it finally come to my new school. Cons Sometimes it can be complicated to use due to all the functionality, but if one is persistent, he or she can design a survey as desired. Review Source VC VALBONA C. INSTRUCTOR Used the software for: 2+ years ### "Easy tool to collect data/info" December 16, 2018 4.0 Pros Qualtrics 360 is very user friendly. It can be used to collect data/info or just to organize a party. Cons I think the "anonymous" survey is not completely anonymous. I found out that they can still connect your email with your submission. Review Source SJ Syrine J. Analyst Higher Education Used the software for: Less than 6 months ### "Up and coming need for all businesses" December 9, 2018 5.0 Pros This software is the up and coming need for all businesses. It simplifies the process of helping leaders understand employee engagement as it evolves. As employers seek to understand what makes employees stay and leave a company, this tool will certainly benefit them. Cons I don't have any cons about this software. Review Source bC bobby C. Used the software for: ### "great voc product. highly recommended" October 4, 2016 5.0 great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it. Review Source KM Katie M. Used the software for: ### "Heavy, intense surveyor" December 5, 2016 3.0 This is an intense option and I found it really overwhelming. I see how the product could garner excellent results and high response rates, but I found it clunky and bloated. For surveys, the simpler the better, and this was far too vast to prove any efficiency for our organization. Review Source ST Stanley T. Clinical Data Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "N/A" September 26, 2018 4.0 Pros I love the ease of use, I was able to create my 1st survey within minutes of logging in the 1st time without training and only the aid of a video from youtube. Cons The skip logic feature could be a bit more advance. and also the ability for users to work on more than one 1 survey at a time. Review Source TT Tony T. Used the software for: ### "Easy to use for some" October 4, 2016 5.0 As an end user who distributes the surveys, its very easy. When I'm managing the surveys its hard to see the end reports, the UI isn't as clean as it could be. Review Source Similar Products Featured ## Related categories [360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.