# Page 2 | XM for Employee Experience Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is XM for Employee Experience the right Employee Engagement solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/reviews --- XM for Employee Experience 4.6 (80) [View alternatives](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 2 - Reviews of XM for Employee Experience ## Showing most helpful reviews Showing 26-50 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shauna J. Senior Employee Engagement Specialist Information Technology and Services Used the software for: 1-2 years ### "Difficult to Navigate" August 5, 2025 2.0 While I eventually arrive at the data I'm looking for, the platform is extremely difficult to navigate. It has numerous areas that have to be configured and connected in order to work correctly. Pros Ability to drill into data that provides insights into the employee experience at our company through a variety of filters. Cons Extremely difficult to navigate and configure the org hierarchy and the dashboard data. Qualtrics doesn't provide full service customer support but instead refers to a third party consulting firm to assist. Alternatives considered [WorkTango](https://www.capterra.com/p/156177/WorkTango/) Reason for choosing XM for Employee Experience Others on the team thought this would be a better fit. Switched from [UKG Employee Voice](https://www.capterra.com/p/226460/Perception/) To have a more robust employee experience survey platform. Review Source MJ Mason J. Senior Administrative Assistant Management Consulting Used the software for: 1-2 years ### "Easy, Intuitive" March 12, 2025 5.0 Pros Easy to set up surveys and collect responses. System is pretty intuitive, doesn't require a lot of training to use effectively. Cons Sometimes when collecting data from surveys, the order of multiple choice response will change, creating confusion when viewing multiple side by side. Review Source MM Morini M. Data Analyst Telecommunications Used the software for: 2+ years ### "Get Real Feedback in Time" December 18, 2024 4.0 Pros Supports interaction and engagement of employee and HR Helps in feedback collection Has feedback analytic and reporting capabilities Cons The tool is expensive for small organizations. Review Source RR Riley R. Legal Project Analayst Legal Services Used the software for: Less than 6 months ### "XM Qualtrics Review " February 13, 2026 4.0 My overall experience has been interesting. This software isn't the easiest to use but it does work well for employee management. Pros It helps me track my performance at work. It also helps keep track of team collaboration efforts. I like the profile feature to see how well i have been doing. Cons I dislike how long it takes to learn how to properly use the software. It takes a while to understand the features within. Review Source JV Julian V. Assistant Professor Higher Education Used the software for: 2+ years ### "Easy to use, nice to look at, does not give me problems" February 12, 2025 5.0 It is really great, and I would definitely recommend it. Pros I liked that it was easy to navigate, looked great, and was appropriately powerful (i.e., did not crash on me several times). Cons There was nothing that I disliked. It took a bit to fill out everything, but that was simply because there was a lot to be put in. Switched from [Doodle](https://www.capterra.com/p/142620/Doodle/) Doodle simply became too cumbersome to set up; and too cumbersome to scroll/select the desired responses from a participant view. Review Source NR Nabila R. Program coordinator Education Management Used the software for: 2+ years ### "Not good for long term" November 24, 2024 5.0 Pros I liked the surveys and how easy they are to collaborate Cons It is not a very good application at all. I hate how it generates reports Review Source KC Kaitlin C. Health Coach Religious Institutions Used the software for: 1-2 years ### "Versatile Product" March 9, 2021 5.0 Overall, I love using this product! It was easy to implement and quickly learn but with time, I was able to expand my skills and create even more complex surveys to fulfill every single function I desired. I have felt confident coming to presentations on our progress after using this product because I have actual data to back up our claims in an easy to digest manner. Pros We love using Qualtrics to gather and organize all sorts of data from the people that we work with. We are able to see our progress and shortcomings by the data that is easily gathered and displayed. I feel like it was very easy to set up Qualtrics surveys at first glance, but the more time that I spend with the product, the more pleased I am with the number of options and complexity of the product. I love that even though there were all of these options, it still felt VERY easy to create a simple survey with a quick glance at the survey builder. Cons Sometimes it is difficult to adapt the survey over time. When one option was changed, it then changed all previous answers to match the new option. This made it difficult to decipher certain data. I guess that we could have created a new copy of the survey each time we made a change but that just seemed like a hassle. I wish that we could have kept the previous information with the previous data that we gathered rather than the data being altered because we changed something down the road. I also wish that there was a way to lock down the answers that we were given so that it was HIPPA compliant, but instead we can't intake any sensitive health information. Review Source SM Seth M. Instructional Technology E-Learning Used the software for: 2+ years ### "Streamlined our hiring process start to finish" May 8, 2021 5.0 Pros I really love the intelligent analytics combined with the exit interview tools! The breakdowns and helpful guides by using these tools has helped us identify some of the key employee retention problems we were facing. Cons Probably our hardest sell to our employees using my this software was facing the traditional “I’ve always done things this way” vs embracing a new way of doing things. Once our team got on board and open to the idea of utilizing this product to its full potential, we truly turned around our employee retention. Reason for choosing XM for Employee Experience I wasn’t involved in the purchasing or selection. However, I will suggest this product if I start a job at another company. Review Source Amy G. Graduate Teaching Assistant Higher Education Used the software for: 1-2 years ### "The only survey builder I will use-- easy and trustworthy" October 3, 2018 5.0 Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional. Pros Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me. Cons I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions. Review Source VR Verified Reviewer Member Experience Manager Banking Used the software for: 2+ years ### "Great Software for Employee Experience" November 8, 2021 5.0 This was great and finding out what our employees are thinking and steps needed to resolve issues. Pros The ability to customize surveys for specific things you are looking for. Cons Nothing, I love the software. I guess because the software is so easy to use it can be difficult knowing how to build surveys to get the results you want. Reason for choosing XM for Employee Experience They had an established program with great tools and resources. they helped us along the way through implementation and launch of our survey. Great partners Review Source Chloe K. Graduate Student Research Used the software for: 2+ years ### "Amazing! Like Google forms, but a million times better" February 6, 2020 5.0 This will make your business look so much more professional using qualtrics over other survey sites. You can also break down how you see the results after in pictures or exporting it as an excel chart to further analzye. Pros My university uses this software for all surveys it sends out. It is so convenient and easy to use but is also customized to my University so every survey sent out from it looks very official. Cons I have none! It is a great way to send out surveys. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) required by my university. Review Source Melvyn S. Learning and Development / Learning Technology & Talent Analytics Leader Insurance Used the software for: 2+ years ### "My experience was excellent" March 22, 2018 5.0 our users love it also Pros One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it. Cons The one thing I like least is there are so many options sometimes I miss out on great features and functions. Review Source VR Verified Reviewer Federal Contracts Officer Higher Education Used the software for: 1-2 years ### "Can't Beat Qualtrics" October 23, 2018 5.0 We use Qualtrics both internally in our office (about 50 people) and when polling the broader organization of 10,000+. It's fantastic for both purposes, and the reporting functions allow us to drill deeply into the data for multiple purposes. The anonymity function is really impactful, too, as it gives our staff more freedom to communicate openly on sensitive topics, so our surveys aren't filled with the usual pro-company babble we got on other platforms. We need accurate, honest information in our field, and Qualtrics helps us get that in spades. Pros The depth and breadth of the assessment design and reporting tools is absolutely unrivaled, and we really appreciate the clean user interface. Cons This is one of the select few software packages with which we have yet to find a fault worth mentioning. Review Source Jason H. Manager of Academic Enterprise Systems Higher Education Used the software for: 1-2 years ### "Qualtrics 360 Empowers Employers to Effectuate Improved Morale Among Employees" April 1, 2018 5.0 Qualtrics 360 can be used by HR, of course; however, it as tons of utility in MBA cohorts and other programs where group work is crucial to the learning experience. When individuals attain feedback from their peers with whom they closely work, they can each make positive change for the betterment of the entire group. Pros Qualtrics 360 is an extra layer to an already fantastic product (Research Core by Qualtrics). Qualtrics 360 enables a company to quickly take the pulse of their workforce. Employees can assess their own skills and then receive feedback from their immediate team or others in their company with whom they frequently interact. Cons I think the hardest part about using this product is managing the relationships between all the respondents. It seems like it should be straight forward to determine who would manage who or who can see what reports, but I found I had to think about it backwards a little bit to get it right. Perhaps it's how the terminology used, or how they word it. Review Source JB Jessica B. VP People Operations Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Fantastic survey software that can do almost anything but is a little too complicated at times" February 10, 2020 5.0 Expensive, can do anything analytic-wise but a little complicated to use. Pros Fantastic software that lets you do almost anything when it comes to surveys and analyzing survey results. We used the employee engagement features and they worked terrific, were anonymous and got us the analyzed results we were looking for. I appreciated the details you can upload to describe the office and department and location for employees - this made it great to view results according to different categories. Cons Onboarding set up was a little too lengthy. Customer service was horrible -- not the people on the other line but the wait times - sometimes up to 2 hours being on hold and then not getting a call back or email response. The survey software can do everything -- but it's not the most user friendly. The format is a little complicated at times and for someone with no analytics background, it was difficult to determine what each button meant and how to access certain features or view my results a certain way. This lead to me calling customer support numerous times for help. Review Source Bobbi W. Research Assistant Research Used the software for: 1-2 years ### "Qualtrics EmployeeXM is great for gathering data" June 3, 2021 5.0 Qualtrics Employee XM is a great tool for collecting a variety of data. Pros We use Qualtrics EmployeeXM for its survey features, which allows us to effectively gather data from a variety of end users. It makes our lives much easier in data collection. Cons My least favorite part of Qualtrics Employee XM was the learning curve that had to be overcome when first starting to use it. It's not always intuitive. Review Source VR Verified Reviewer Administrative Assistant for Engineering Graduate Student Services Higher Education Used the software for: 1-2 years ### "Qualtrics Surveys " October 23, 2018 4.0 If you are looking for a fairly simple system to capture information from a group of constituents, this is a great system to use. There are many different reports that can show information from and surveys and it is very easy to edit and reuse surveys. Pros I really like that once I have built and saved a survey that I can copy it to use for a different one. This makes things go a lot faster for me at work. I also really like the fact that when you preview your survey it shows you how the survey will look on a mobile phone. This is a very cool feature! Cons When I first started using the product I felt that it was difficult to navigate. But I have been using the product for over a year now and feel like I know where the features are now that I use. Review Source HA Hasin A. Data Analyst Design Used the software for: 2+ years ### "The Best Survey Design Software!" December 8, 2016 5.0 Qualtrics is by far the best survey design software out there, especially for advanced users that possess knowledge of HTML, CSS, JS. Highly recommended and the uses cases are limitless. Pros It's simplicity! Cons The menu groupings are not always clear. Review Source VR Verified Reviewer Workforce Planning Bureau Chief Government Administration Used the software for: 6-12 months ### "Very Happy with this Platform!!" September 12, 2018 5.0 Pros Ease of use, functionality, reporting. I deal a lot with employees that don't use technology resources as they work in heavy equipment operation and construction. The ease of use for those that aren't quite up to speed technologically was probably most impressive outside of the actual reporting. Great bang for the buck. The applicability of the 360 experience to our environment has been unmatched. Cons Probably the of the biggest issue is the cost but I will say that the benefits outweigh this. Review Source VR Verified Reviewer Project Manager - Retail Quality Engineering @ Apple Computer Software Used the software for: 2+ years ### "Easy to Create surveys and run reports" December 4, 2018 4.0 Pros Advanced survey logic for creating complex, branched surveys. Available in multiple languages. Cons It's a simple software to create reports, and it does that without issues. Review Source VR Verified Reviewer Regional Advisor, New York Area Religious Institutions Used the software for: Less than 6 months ### "An easy, smart survey software!" June 16, 2019 5.0 Pros While I don't work as a researcher, I have used many different survey softwares throughout my career and what I love about Qualtrics is that it's smarter than the rest while still easy to use. It has advanced options to allow me to craft my survey-user's experience by including or excluding questions based on their other options, can build simple and sophisticated questions, and it gives me suggestions on how to make my survey better--both for me and for my participants. It is truly an excellent overall service. Cons I do wish that the analysis was a little easier to wade through on the back-end. While my research is mostly qualitative, I do wish it was a bit easier to wade through the data online without needing to export. Review Source JF James F. Administrator Education Management Used the software for: 1-2 years ### "The complete package!" July 17, 2019 4.0 it's our standard survey tool, and does everything we need it to (and more!) Pros easy question routing, lots of answer-type options, good analytics. Cons sometimes fiddly UI - eg the survey list unfilters itself after each search, and moving questions around can be laborious. Review Source VR Verified Reviewer Retail Retail Used the software for: 2+ years ### "Easiest assessment software for applying" August 14, 2018 5.0 Pros It asks relevant questions and doesn't glitch. Cons It's very thorough so it's time consuming. Review Source HA Henri A. Analytics Market Manager Information Technology and Services Used the software for: 1-2 years ### "People Teams : guichet unique pour garder le lien avec son cercle d'amis et relations" November 5, 2023 4.0 Mise en place de cercles d'excellence par le Département RH pour une meilleure intégration de talents dans les projets transverses Pros Réception fréquentes d'informations fraîches et personnalisées Cons Peut s'avérer intrusif si le volume d'information augmente exagérément Switched from [Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Facebook s'est avéré trop générique et trop complexe à mettre en œuvre dans le cadre de nos règles de confidentialité et sécurité des données Review Source AS Amy S. Administrative Assistant Higher Education Used the software for: 2+ years ### "Qualtrics- very good product" November 4, 2021 5.0 Works very well with repetitive ballots, just change names/dates. Pros We use Qualtrics for a variety of surveys and department "voting" on proposals. The help feature is well made. Cons No negatives...we've used for years and really like it. Review Source Similar Products Featured