Best For

Single Location Business or Practice, Multi Location, and Large Franchise / Enterprise

Product Details

Reputation Loop is a complete Reputation Management and Monitoring Platform designed for local business owners. The Automated Customer Feedback Loop helps owners generate fresh feedback from recent customers, providing them with an instant snapshot of how the business is doing down to a granular level. Negative feedback is flagged and routed directly to a supervisor or owner, while customers who've left positive feedback are asked to share their experience online, creating 5-star reviews.

Contact Details

Reputation Loop

https://www.reputationloop.com/

Founded in 2013

Located in United States

Reputation Loop Pricing Overview

Reputation Loop pricing starts at $200.00 per month.There is not a free version of Reputation Loop.Reputation Loop does offer a free trial.

Business Dashboard
Feedback and Ratings
Insights Reporting
Online Visibility
Employee Feedback Reports

Starting Price

  • $200.00/month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Reputation Loop Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
Artwork Management
Campaign Management
Change Management
Fulfillment Distribution
Project Management
Workflow Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Reputation Loop Reviews

Showing 5 of 72 reviews
Overall
4.8/5
Ease of Use
4.6/5
Customer Service
4.8/5
Avatar Image
Zach H.
Founder
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 28, 2019

“Grade.us is an awesome platform for both small businesses and agencies”

OverallI love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :)
ProsGrade.us gives a simple way to generate reviews on the sites where businesses need them. By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well. The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand. The support and training is also superb. I very much love this software and offering.
ConsI wish it was free... but I wish everything was free! Honestly, I don't think I have much to say in terms of downsides. Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control. Still, this is a problem since I work mostly with real estate agents.

Vendor Response

By Reputation Loop on July 1, 2019
Hi Zach, Thank you so much for sharing your feedback on the Grade.us platform! We were especially excited to see that you've had a great experience with support and training. Over the past several months, Grade.us has invested heavily in our support team and customer training resources, so hearing that you've had a great experience with us let's us know that we were on target with what we thought our customers would love most! We've also made some recent review updates that should address the trouble you've experienced in the past with specific review sites. Feel free to take a look and let us know if you still have any concerns we can address. Thanks again for sharing your kind words! Warm regards, Kelly Rogers Director, Customer Success Grade.us support@grade.us
Reviewer Source 
Source: Capterra
June 28, 2019
Karen G.
Administrator
Online Media, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 3, 2019

“Grade.Us perfect name! ”

OverallGrade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.
ProsGrade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient.
ConsGrade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system.
Reviewer Source 
Source: Capterra
December 3, 2019
Julie W.
VP
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 25, 2019

“Best price, all the features. ”

ProsBest review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It's also pretty easy/intuitive to use.
ConsI don't have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it's pretty easy to figure out.
Reviewer Source 
Source: Capterra
July 25, 2019
John V.
Owner
Food & Beverages, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 28, 2019

“Great Customer Service ”

OverallWe are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks.
Pros- Great Customer Service, CSR did a quick training for me and explain what work the best in the market. - Explain more about SW Capabilities.
ConsPrice increased multiple times in the past year.

Vendor Response

By Reputation Loop on December 4, 2019
Hi John, Thank you so much for the kind words! We've invested a lot in our support team so I'm thrilled to hear you've had your expectations met. Feel free to reach out to us any time you have additional feedback. Thanks again! Sincerely, Kelly Rogers Director, Customer Success
Reviewer Source 
Source: Capterra
October 28, 2019
Jason R.
CEO
Marketing and Advertising, 1-10 employees
Used the software for: 1-2 years
Overall Rating
1/5
Ease of Use
3/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
November 21, 2019

“Terrible App Considering the Available Technology”

OverallPaying way to much money for subpar features.
ProsAggregating reviews and being able to respond to Facebook & Google reviews in a single place.
ConsNo deeplinking support for native mobile apps. Breaks all the time causing angry clients Email support is not helpful

Vendor Response

By Reputation Loop on December 4, 2019
Hi Jason, Thanks for taking the time to leave us some feedback. I'm sorry to hear that your experience on Grade.us has been anything but exceptional. Would you be willing to chat further about how we could do better in the future? I'd love to get on a phone call with you so I can better understand your concerns and to clarify what you mean about deeplinking support for native mobile apps. Sincerely, Kelly Rogers Director, Customer Success support@grade.us
Reviewer Source 
Source: Capterra
November 21, 2019