# AutoMail Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is AutoMail the right Mailroom Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140511/AutoMail/reviews

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AutoMail

4.8 (13)

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Last updated March 13th, 2026

# Reviews of AutoMail

Ease of use

4.8

Customer Service

4.9

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

PM

Pepper M.  
Tech Support Specialist  
  
Used the software for:

### "Automail/AutoDocs"

February 3, 2015

5.0

We have been using Automail Pro for several years and could not be happier with this software. The arrival of AutoDocs a few years back turned out to be one of the best decisions we made because it came around the time that we changed our bank name to Integrity First Bank. This allowed us to have the capabilities to setup our logo, statement backer pages, and even setup our annual privacy policy to print as the last page of each statement on an annual basis. The Syntel Support Staff provides very timely customer service when needed, but the need is very few and far between as the system runs very smoothly. When the need does arise, you always get a friendly voice on the other end and anybody who answers the call is capable of solving the problem instantly. We are very pleased with this system and will recommend to anyone that may benefit.

Review Source

RS

Rob S.  
Vice President, Data Processing  
  
Used the software for:

### "AutoMail"

January 27, 2015

5.0

AutoMail has been a time and money saving product for us. We have been using AutoMail for over ten years and have nothing but positive things to say about the product. It has streamlined our statement processing and the postage savings is truly remarkable. AutoMail is very user friendly and runs seamless every day. We have rarely had to call support, but when we have, support has always been prompt, courteous with error resolution almost immediately. The folks at Syntel are wonderful to work with and Automail is a great product.

Review Source

LL

Luke L.  
VP  
  
Used the software for:

### "AutoMail/AutoDocs "

January 23, 2015

4.0

We use AutoMail and AutoDocs to aggregate what used to be several small mailings into a combined mailing that still allows customization on individual mail pieces. We generate approximately 60K mail pieces a month. AutoMail combines over 30 individual raw input files, does all the CASS certification, mailing manifest, etc., and creates 1 output file. We use that output file with AutoDocs to print the individual mail pieces. Based on the source of the original raw file, the mail pieces are printed with the appropriate logo and return address (over 30 logo's currently in use). Their support staff is very knowledgeable of the product, and it shows, to date we haven't been able to stump them. They seem to have a solution for any issue we create. Definitely a vendor relationship that we're happy to be in!

Review Source

MK

Monica K.  
Director of Deposit Operations  
  
Used the software for:

### "Syntel Services"

January 28, 2015

5.0

We generate an average of 200,000 pieces of mail a month. We use AutoMail and AutoDocs for our statement mailing and to aggregate 40 individual raw files into one output file for mailing. AutoDocs allows us the capability to provide each individual notice with a different look. The support staff is very knowledgeable and always helpful with any questions or concerns and I like the fact of talking to a person. We have been a customer of Syntel since 2004 and they are a vendor whose relationship we value and are happy with.

Review Source

CB

Chris B.  
Assistant Controller  
  
Used the software for:

### "Great product with superb customer service!"

January 28, 2015

5.0

We started working with Syntel after we decided as a Company to transition our customer statement mailing process from a manual intensive process to an increased automated process. The customer service and training provided, all the way from initial setup to the go live process was phenomenal. I would highly recommend Syntel to anyone who may be sitting on the fence.

Review Source

MF

Marvella F.  
Benefits Specialist  
  
Used the software for:

### "Syntel Review"

January 29, 2015

4.0

The overall experience with Syntel has been a positive one. We're happy with the capabilities we currently have. The only complaint would have been when we initially set everything up with Syntel; which is understantable with anything new. There was a little bit of confusion setting up the omr markings to line up with our folding machine.

Review Source

CH

Charles H.  
Vice President Enterprise Server Section.  
  
Used the software for:

### "First National Bank Alaska Syntel Review"

January 28, 2015

5.0

Software is really easy to use. Customer service is outstanding. Reprint are simple to do. Interface to post office just a couple of clicks. Removing items from batch to post office is simple. Great product can virtually take any print job current being printed and be able to configure to print through Syntel with no differences.

Review Source

JW

Joe W.  
COO  
  
Used the software for:

### "AutoMail/AutoDocs"

January 28, 2015

5.0

We have been using AutoMail/AutoDocs over a year now. It has made the processing of our files easier and more efficient. The software is easy to understand and their tech support is the best I have worked with in my 20+ years of experience. I believe Syntel to be the best in the industry and recommend them to everyone I meet.

Review Source

MW

Misty W.  
Bookkeeper  
  
Used the software for:

### "automail"

January 28, 2015

5.0

We have used automail for a couple of years now. I have no complaints about the program. It runs efficiently and saves us quite a bit on postage. It also gives us a way to account for all the statements to make sure everythng is going out as it should. I would recommend this program to anyone.

Review Source

GG

Gary G.  
Manager, Production & Facilities  
  
Used the software for:

### "Syntel Automail Review"

January 28, 2015

5.0

I've been using the Syntel Automail software for close to 4 years. The process has been flawless, simple and reliable. The support when needed has been fantastic, they are always courteous and professional. I would highly recommend the product as well as the company.

Review Source

CM

Crystal M.  
Vice President  
  
Used the software for:

### "Great Company, Excellent Software"

January 14, 2015

5.0

Our company has been using Syntel's products for the past ten years. Their software is user friendly and their support staff is excellent. The cost savings their software has provided our clients has been key to the growth of our mailing department.

Review Source

TR

Todd R.  
Vice President  
  
Used the software for:

### "AutoMail"

January 14, 2015

5.0

The AutoMail software is a very efficient way to process our monthly statements. Any issue that might arise would be quickly resolved by the support and/or development staff. The postage savings alone is enough to make the decision to use Syntel.

Review Source

KR

Karen R.  
VP Deposit Operations  
  
Used the software for:

### "AutoMail"

January 28, 2015

5.0

Easy product to use, the only issue we had was the post office.

Review Source

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