Who Uses This Software?

storEDGE provides small, large and unmanned operators with the most integrated 100% cloud-based software. Custom dashboards, integrated texting, e-sign, online move-ins, CRM, certified email and mail.


Average Ratings

176 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • storEDGE
  • www.storEDGE.com
  • Founded 2009
  • United States

About storEDGE Management Software

Stop scrolling - storEDGE is the self storage software you've been dreaming of. storEDGE is the industry's most integrated technology solution, with user-friendly software, websites, online rentals, and cloud access control tools. Their modern, all-in-one technology platform allows you to manage your business seamlessly from anywhere in the world.


storEDGE Management Software Features

  • Customer Management
  • Deposit Tracking
  • Gate/Access Control
  • Interactive Property Map
  • Late Fee Calculation
  • Lead Management
  • Move-In / Move-Out Wizard
  • Multi-Location

storEDGE Management Software Reviews Recently Reviewed!


I think StorEdge is a pretty good company and better then then outdated software from the 90's.

Jan 23, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Customer Support is great. They will usually get back with you very quickly. The overall layout of the software is pretty good, and the first page summarizes a lot of the activity for quick viewing. Move-in and move-out process is pretty straight forward. Automated texts and emails are also very handy. It's easy for a manager to view what the employees have done throughout the day, week, month, year with a few simple reports. Financial summary details for owner and manager are easy to access. The integration of the webpage with the software is wonderful.

Cons: I feel like StorEdge doesn't want to make improvements in certain areas of the software as requested or in a timely fashion. Close of day is an odd report that doesn't cut off and makes it more difficult for the manager to turn in paperwork to the accountant. I wish you could send out a text or email to all customers at any time without it having to be linked to billing etc. (Would like be able to notify all customers of changes at our facility - weather or construction etc.) The TASK List bar needs some work. Reminders for "increase letters" and "lien fee letters" DO NOT populate on the correct day of the month. They pop up a day or two after they should. StorEdge needs to make a calendar type system that allows reminders/tasks to pop-up when you need it, not pop up everyday until the task is completed. Example: I want to have task pop up for the customers who need a yearly billing around Dec 28th for the next year for business purposes. That can't happen with the current system.

Overall StorEdge is decent product but with certain "tweaks" it could be a great product. I'm just not sure why StorEdge/RedNova is hesitant to make the changes we have been requesting for 2+ years.

Transitions can be exciting and stressful, but the StorEdge experience has left me without concern!

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's honestly a composition of little features that make the job easier. I LOVE that StorEdge allows you to see if a tenant has opened/read an email notification that has been sent; much like a read receipt. Additionally, the online payment and account management feature has been a fantastic new option that both myself and my customers enjoy. The online payment feature has allowed tenants to update and manage their auto pay settings as well. This is a wonderful amenity for customers because they're not forced to take the time out of their busy schedules to make it by during office hours, they can manage and update their payment preferences at their convenience. It's also fantastic how automated many tasks are such as emails, SMS notifications, auto pay withdrawals and most late fees. None of those even require the click of a button to execute the task, which enables the management staff to focus on other business necessities. The StorEdge program allows you to customize and tailor the features to your business! Not having to remember to post date payments after a bank deposit is amazing! StorEdge will automatically take any payments made after your "close of day" bank deposit report and add them to the next deposit cycle. Last but not least, if you're ever feeling lost, StorEdge support staff is always quick to respond and happy to help find a solution to your inquiry.

Cons: Please note that the following statements are more like suggestions than complaints: It would be great to add a very obvious way to "flag" an account. For example "don't accept checks", do not rent to", etc. There already is a place to note it, but a more conspicuous notification would be quite helpful since there are multiple staff members operating the software in one office. The only other suggestion I have is in regards to the sale/auction process. It would be great if there was a way to type in the description of items being sold rather than hand writing it on the notice of sale. The second observation is by no means an issue, I just feel it would look cleaner if the items listed for sale came out printed on the document.

Overall: There are a lot of great little features that really make an impact. Many of the rent courtesy notices, late reminders, auto pay withdrawals and even most late fees are automated which frees up a lot of time enabling management staff to focus on other business necessities. I think the best aspect is that StorEdge offers so many great amenities that can be tailored to each individual business based on their needs so you're not forced to use a default setting.

Attractive and intuitive user interface paired with frustrating functionality quirks

Apr 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: The user interface is well designed and intuitive for anyone who has ever used a smartphone. It is easy for site managers to learn and grasp quickly. Reports can be downloaded in various formats for analysis and data manipulation. Customer service is generally friendly and responsive. The management team continually works to improve the product.

Cons: storEDGE reporting lacks logic from an operational perspective. Their team does not have industry experience and this shows in their product. For example, occupancy reports order units by door width rather than by square footage which makes pricing difficult. Their suggested workaround is to export to Excel then sort which produces a report that is no longer user friendly.

Their word processing function is difficult to use and requires the use of third party software to format which itself is challenging and produces poor results.

Lastly, as the software is web based, storEDGE is plagued by snail like speeds and links timing out.

Great Software - Great Support!

Nov 18, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, Visually pleasant, Tech support is always available, helpful and pleasant to speak with.

Cons: Reporting - There is not enough customization in reporting. Customer invoicing and statements are a bit confusing when prorating is being done (the daily, prorated rate does not show up, only the regular monthly amount, followed by the prorated TOTAL. It does not show the customer how we came up with that total).

Overall: After extensive searching for a software to help automate and organize our storage facility, I finally choose StoreEdge. Our facility is a bit non conventional in that we have a warehouse and storage vaults, and some customers may have multiple Vaults (units), so adapting the software to our specific needs was a little challenging, but the tech support was great! They helped me through the whole process, showing me ways to adapt the software to meet our needs. I still have issues with the software that are very annoying, but this is directly related to the way we do business and not the software itself. They are constantly doing updates and bug fixes and I have already seen changes and additions to the software that were suggested when we first signed on. The reporting features are good but would like to see more customization in reporting. Overall, I feel we get a great value for the money.

StorEdge rocks!

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It works well and is only getting better!

Cons: It can't babysit my five kids, but I guess I can't really blame them for that.

Overall: Working with the StorEdge team is an absolute pleasure... their platform is already running circles around the competition and the margin is only going to widen from what I have seen.

We use them to run a fully automated self storage platform that utilizes the Janus SecurGuard lock. They are the only ones that can make the whole system actually function correctly!! Beware of other groups claiming the same thing- there is a lot more that goes into it than meets the eye!

Another amazing thing is StorEdge listens to their customers... I feel guilty at times for the onslaught of ideas I throw their way, but to their tremendous credit that have invested in and delivered far more of these ideas than I surely deserve! Do yourself a favor, give them a try..... (And no, they are not paying me to say this stuff! They are one of the few groups I would actually happily write a testimonial for!)

Recommendations to other buyers: If you go visit them, make sure they take you to their favorite barbecue joint... I still think about how good it was!

My experience with StorEdge has for the most part been an easy and pleasurable experience with ease.

Dec 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about this software... For me being new to computers and softwares it wasn't too difficult for me to learn how to use

Cons: The only thing I like least about this software is when I was having difficulties moving people in to the unit but it has been fixed and works well.

Overall: I'm not certain of the full benefits from this software honestly because I'm just an employee and I'm a fairly new employee to my company. It was already set up before I started working here. But from my own personal experience with working with it I benefit from the ease of using it. It walks you through step by step in the move in process and is easily understandable on what I'm looking at and the steps it takes to move in my customers. Plus when I had only one issue it took StorEdge no time at all to get on top of it and fix it for me and now it works smooth with no complaints

StorEDGE is an amazing software. It's easy to use but offers a variety of features!

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how easy the system is to use. Not only that, but it is aesthetically pleasing as well. It's clearly on trend and looks up to date. I like how simple it is to navigate through the tasks bar and to find tenant information. On top of all of that, customer service is ALWAYS AMAZING. They are knowledgeable and if they do not know that answer right away, they are quick to find someone who does. I have never had a poor experience with customer service. They are kinda, respectful, patient, and overall wonderful people I enjoy asking for help whenever I need it. They made the transition into my current position as smooth as possible. I simply cannot rave about the customer service enough.

Cons: I know they are working on it right now, but the biggest lacking I can find is not having the ability to email our tenants mass custom emails. We have to create an email list ( which the system allows us to do) but then use a third party website to send mass emails to update tentants. I hope this features comes soon.

Very Easy Cloud Based Software to Use

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy connectivity, use on any device, simple to navigate.

Cons: Continual updating has lead to a lot of change, but easy to follow

Overall: As an employee of The Storage Mall, we use Yardi as our software as we switched directly before the new software management came out. Once my father and I bought our own facility, I decided to try out the facility management software with StorEDGE because I liked the idea of a built in rental center. Now that I am using both Yardi and StorEDGE on a consistent basis for both companies, there is easily no comparison: StorEDGE blows the other providers out of the water. I am extremely happy that we made the switch and I am hoping to someday switch the other company over. I love the ease of connecting from online and not having to worry about downloading an application. The ability to pull up tenant information right from my phone is awesome., especially when I am not in the office. Also, the fact that we can E-sign from an iPad or through email has made our life extremely easy. There are definitely some small glitches here or there with this software being so new, but it is corrected in a timely manner that has never been a problem. Overall, very happy.

Recommendations to other buyers: I have already shared some of the problems and features I would like to see with Chris Klein a while back.

Storedge

Jun 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Need help with web page user friendliness. Other storage franchise software is leading in the customer user friendliness in my assessment.

Pros: Great service. Quick updates. Lots of features. Nice management summaries and other reports. Would love if it could include some transaction links to bank accounts to replace quick books completely.

Cons: Needs a little more flexibility to help trailor web pages to the uses. Falling a little bit behind in rental customer user friendliness. E.g. Grouping of units. Would like indoor, outdoor, climate. But groupings seem to float by size. E.g. The map feature doesn't allow text orientation adjustments. I. Fact it defaults to cross unit/cell short-wise so can't read unit numbers until fully zoomed.

An outstanding web-based Self-Storage software solution!

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Modern interface, and ease of use. Autopay with credit card billing. And with our website integration, their tenant portal is very useful!

Cons: On occasion the storEDGE site may be unavailable for 5-10 minutes, but it's usually fixed very quickly. Thankfully it doesn't happen too often.

Overall: We have been using storEDGE for close to eight months now and it's been great. We were looking for a web-based program having been with the standalone version of sitelink for 8 years and did a lot of comparisons between both sitelink and storEDGE's online offerings. We decided to go with storEDGE and it's been great. The set-up was effortless, and they took care of the whole process.

Once we were up and running, anytime we have a question we can call and their Customer Service reps are more than happy to help us out and take care of whatever issue we're having or walk us through whatever part of the software we're having trouble with. They always answer the phones ready to help and without any attitude!

And lastly, the software itself is very modern and easy to use. Being web-based, we're able to have the program running on both computers at the same time in our office which is great, as well as our office iPad. And one thing I really loved was that the team at storEDGE seems to release updates and tweaks about every couple weeks to keep things running smooth and introduce new features to the software. We chose to have them build our website as well, so our storEDGE management software integrates perfectly with the website they built to allow for even more features!

I really can't say enough great things about storEDGE, it really is a great solution for those looking to move to a web-based software platform.

Recommendations to other buyers: When I was researching which software to go with, I was able to demo the storEDGE software and it really helped being able to play with the features a bit and see how everything worked.

Very happy with product and customer service.

Nov 16, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Switched from stand alone desktop management system (from the industry leader) when we took over this facility. StorEdge product seemed to be best choice given our plans for the facility. We were looking to run this property remotely a good portion of the time as well as streamline all the office functions. A web based system was a must have in our eyes because of the need to manage remotely. Having the ability to combine the management system, website setup/design and online payment was also important as we wanted to drive occupancy and rates up quickly. StorEdge customer service is always quick to respond to queries and provide resolutions. We may quibble with StorEdge over what change or improvement should be given high priority but overall very pleased with their dedication to maintaining a friendly ecommerce experience for the tenant and operator. Newest upgrade of having customers Esign their move in documents is great for smaller facilities that do not maintain office hours all week. Not quite a paperless system yet but moving closer.

Love the software and the ability to get in touch with support!

Nov 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality, switching between facilities, corporate wide reports and numbers, online renter's portal, and integration

Overall: When we first started, we were running Storage Commander for our 2 facilities. There were a lot of hang-ups we were having, so when we bought a third site, we new we needed a change. We tried StorEdge out for the new site and quickly realized that it was everything we wanted. With the promise of a facility map and other changes (which have been made and they are sweet!) We switched over a total of 3 sites and 700+ units to StorEdge with hardly any snags. We are very pleased with the software and the developers who are constantly looking for new ways to improve and make the interface more all-inclusive and user friendly. Thank you for always listening, looking for solutions to any problem that comes up, and having a kick-butt team!

Recommendations to other buyers: More customized answers on "how did you hear about us?" "reason for closing reservation" "reason of move out" for more customer data.

Great Product - Always room to improve

Apr 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use. I think that the creators of StorEdge truly know how to create a management platform and they customize their platform and reports to the needs of different customers which I think is really impressive because every owner and operator is focusing on different things at the end of the day and have different priorities.

Cons: While I think that StorEdge has their technology and evolution to keep up with industry standards down pat, I do think they have a long way to go in terms of aligning better with the goals of the industry. They need more storage-centric people who have been in the industry for years and know how the field works in order to become the best.

Overall: Daily tracking measurements, ease of access

Very user friendly and GREAT customer service

Nov 09, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, looks great, intuitive, comprehensive, AMAZING customer service, and a total package.

Cons: Few bugs or limitations, namely in yield management.

Overall: storEDGE is very user friendly and intuitive. There are multiple ways to do things, which is helpful and its overall appearance is great. The Customer Service is amazing, I have had more then my fair share of questions and they are always quick to answer and work on issues I may be experiencing. They do consistent updates to the software to continue to improve it and make the user experience for us the business and our tenants better. The only reason for the star reduction is that there have been a few bugs that have taken some time to workout, but nothing I have experienced has made me want to switch to a different software company.

If you are looking for a hosted software that is easy to use, looks good, and continues to improve I would highly suggest storEDGE!

Recommendations to other buyers: They have a free demo on their site, if the software doesn't sell you their customer service should.

storEDGE provides a convenient suite of tools to effectively manage any storage facility!

Nov 30, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: One of the great features of storEDGE Management Software is the ability to create task lists and notes that can be shared across all users. This ability has made our facility more efficient and boosts communication between our staff members.

Cons: If I could say anything about what I personally like the least, it would have to be the fact that we can not click on a tenant's icon picture, to open a close-up of their image. Instead, we have to go through Documents which can take some time to load.

Overall: storEDGE provides a convenient suite of tools to effectively manage any storage facility!

One of the great features of storEDGE Management Software is the ability to create task lists and notes that can be shared across all users. This ability has made our facility more efficient and boosts communication between our staff members.

Overall, my experience with StorEDGE has been pleasant.

Nov 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: In comparison to the management software that I have had experience with, the StorEDGE program offers a wide variety of functions making the daily operations less complicated. The program is easy to manage remotely making the training of new employees a smoother process.

Cons: Their are some aspects of the program that seem to be set up specifically for large, high volume sites, which doesn't allow for smaller companies to utilize the program as it is meant to be used. A little more versatility within the program in certain aspects such as billing and financial reporting would be great.

Overall: Daily office functions and management of sites is much easier with the utilization of this software. I love that it allows for remote monitoring and support!

Easy to use and great customer support!

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy to use, and has a lot of great features. The ability to text the customers straight from our software makes its so easy. I also love all of the different reports that I have access to with the click of a button. Like any new software, it has its quirks and hiccups. The difference though is that this company has their customer support system nailed to a tee!

Clunky and getting better.

Nov 16, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: cutting edge features on a browser based platform

Cons: Rental Center has been a total let down as of today.

Overall: The features are great however it seems none are fully implemented to a point where they are dependable and useful. I bought this software a couple of years ago for the Rental Center and it still has not proven dependable enough to use.

Recommendations to other buyers: Keep going on Rental Center. It's not done.

Great Program

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, especially when taking payments.

Cons: There are a couple things missing that I'd like to be added, like the ability to change an occupant's address after they've moved out (for sending back deposits by check). New features are added all the time so it is a minor complaint

Overall: Absolutely blown away by customer service. They're always available and helpful. I really like the ease at which someone can take a payment, even if they're not super familiar with the program. Those are the two biggest things for me. There are some additional features I'd like to be able to have, but it's a minor complaint in the grand scheme of things, especially because they're adding new features all the time.

Recommendations to other buyers: Great buy for any company.

Fast and easy to use. Some issues with reporting.

May 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it's a web based platform, makes it really easy to access it from anywhere. It's very easy to train new employees on the system. The other great feature is the call tracking integration with software make it really easy to track leads.

Cons: The biggest con is the lack of reporting and the inaccuracies in the numbers. Because it is web based sometimes it does run slow especially when pulling large reports.

Great to keep track of the different Profit Centers and post them into Quick Books.

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I have been very satisfied with the customer service and the product. I recommend it.

Pros: I have an RV Park with Self Storage. Essentially two different business. I needed a program that could separate the revenue by profit center. This program has worked without any hassle at all.

Capterra loader

it does what you need

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: we manage 2 separate storage facilities with the software. does everything it needs to for us to run efficiently.

Cons: when looking up a client you need to be in the correct facility. if you are in location "a" and you client is at location "b" your search for them will return no results. not an issue if you have 1 location but i can imagine if you are managing multiple locations this would be cumbersome.

The Best Management Software our Facility has Ever Used!

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the ability to assign notes and tasks to individual units or tenants. I can set rules and permissions for our employees. Storedge also integrates with our website and facility gates.

Cons: Has more features than the average Joe can make sense of. Full-fledged software!

Overall: We transferred from a moving company's management software. We've been with Storedge ever since and have not even considered looking at other software/company!

Up front and easy

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, functionality, ease of access

Cons: not so mobile friendly. transition to the software was not seamless.

Overall: Storedge makes it really simple to see where my facility at any given time. I can see all my delinquents, my percentage occupied, who has been contacted, etc., all from the front page. What makes it even better is that I can see all of that information from any device that has access to the internet. Since the entire platform is web based, I can even charge payments remotely and update gate codes, if necessary. The only hiccup was during the transition, where payments were going to my old software. I do not know if anyone out there has a great checklist or process for transitioning software platforms, but there always seems to be SOMETHING that goes wrong. Storedge is easy to get a hold of and the software is straight forward to use. I particularly like that all communication is easily monitored between management and tenants using the software and that you can mark units as needing to be cleaned or repaired. All in all, it was a good switch.

Recommendations to other buyers: talk to as many people as possible about creating a checklist for transitioning software.

It is very user friendly and an understandable software.

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What i like the most is that you can see everything you do, down to the time you do it. you can right notes and reports are easy to pull up.

Cons: what i like least is sometime the system goes down and our CC on file don't get charged so me have to manually do them but when the system comes back i will double charge some of them again.

Overall: you can pull up past customers that no longer store with us but are back to store again.

storEDGE helps me run my property efficiently.

Jan 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use is exceptional. Extremely management friendly software. I like that I can use the software on my iPad while on property.

Cons: I have had a handful off issues with the software "freezing" during a move in and then have to start over.

I started managing my fathers storage business 14 months ago. He had everything on paper.

Jan 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I can log in anywhere from any computer. Being web based is a great asset. I have been out of town and can still rent a locker over the phone and with an i-pad. Technical support is always very helpful and patient with my lack of computer knowledge.

Cons: I still have clients that are not easily able to set up a login and pay online. Our security deposits don't show up on the lease. Now that I have been using the software for a few months, it would be nice to have a web seminar to show me details that I might be missing.

storEDGE has been a breeze using. I highly recommend this software.

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of being able to see and find all that I need on the "dash" and the developers are always available to listen to our ideas, as it is us managers who use the software daily.

Cons: I can't think of any con's to tell you the truth. Using this software has been a pleasure. Like I said, if we think of any new feature, just tell a developer and it won't be too long until it is rolled out.

storEDGE is all that and more

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Being able to see a tenants entire history and everything that goes along with a particular tenant. Payment history, tenant notes.

Cons: I wish for the ability to add a note to the tenants account from the past due page. I can view notes but would love to be able to add new note.

Overall: I have been using storEDGE since June of 2016. The ease of locating the reports is wonderful. Moving tenants in and seeing their account and the entire history is all put together very nicely. The one thing that I also am enjoying is their customer service, and the fact that they listen to our ideas.

Overall its pretty good

Nov 30, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: We like that it is web based, and that we can usually access it from anywhere. This software is really easy to use, and it looks really nice. We also really like the setup for giving refunds when they move out. It makes it really easy becuase the software prorated it for us, and we can either credit back to their credit card, or send a check. We also like that you are continually working on it to make it better.

Cons: There have been times when the software has shut down for a few hours during the day. It makes it hard because when it is web based like that and the website is down, we have no way to help our customers when they come in. Also there have been some glitches were it will randomly change a customer's rate up or down, it confuses both us, and our customers.

Overall: We have had some problems along the way, but the customer support is usually good to work with. Lidia has been a huge help when ever we have called. The software is fairly easy to use. There are times where the software is down for a few hours during the day, and it creates an inconvenience for us, but overall we are fairly satisfied.

Our billing & payment processing has made a complete turn around for the good..

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: automatic billing and ability to collect from Credit cards

Cons: wish it could fill out TSSA foms

Overall: I appreciate how helpful customer support is, this is the best value for the money, saves much time with accounts receivable.

Nothing but great things

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is constantly evolving and upgrading to adhere to the ever-changing industry and technology that supports it.

Cons: In the beginning it was a lot of open promises about reporting and changes that were going to be made to the software without avail - however the pace has been picked up and the customer service is amazing

Some Great Features

Nov 29, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Task list, Dash statistics & reports.

Cons: No Blue Moon Lease Software integration. No capability to print large maps of the property.

Overall: The best part of this software is the Dash Board. You can see all of your statistics at a glance. We have always had great customer service, with fast response time, when an issue arises. StorEDGE does have some great features such as the Task List, Reports & easy move in.

85% of the software works great! The other 15% is little items that should be in place but are not.

Jan 26, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard - Makes it easy to look at metrics that matter, like move ins-outs, past due %, etc.

I love the actual layout. It makes it easy to navigate and is not cumbersome like other softwares I demoed. Main categories to the right and specific tabs are always in front of you.

Reports - There a good number of practical reports that you can run to look how the facility is doing.

Cons: Just little things that just aren't there or haven't made it to development yet. For instance, if I click on the easy, accessible button to see a tenant's current statement it does not give me an option to email it to the tenant after the pdf is generated.

I would also like the tenant notes and the unit notes to be more blatant to the user of which one you are using. It makes sense after a while, but I always have to remind my employees that both of them exist.

Overall: Minimum training time for employees and excellent help when they need it as well as myself. This is our first storage facility and other than a few minor things that are to be expected with any software, it has made keeping track of the facility go very smoothly.

Also, the confirmed delivery and read status of email is great!

Intuitive, clean interface. Great for multi-store operators.

Oct 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to learn due to user friendly interface.

Cons: Reporting is not always accurate. Scope of data is also limited compared to competing products.

I have been using the software for just under a year and I have seen many improvements!

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of being able to enter payments, the ability to pull various reports. The availability to have more than 1 facility easily accessible. That it is web-based, so it can be accessed when away from my desk.

Cons: I would love for the software to integrated with QuickBooks! I know it is not an accounting software, but some things don't seem to "finalize" until after the end of the month. I would love to be able to see daily how much we have in prepaids.

Overall its a great product with online access for customers

Jul 21, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We really enjoy the online access for customers that allows them to make payments without having to call or come in, the printable facility maps have been helpful as well.

Cons: Missing a few features like being able to add additional units to current customers or reserve units that have move out notices.

Love the web based platform

Oct 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We swtiched from another platform that would crash when the internet would stop. This being web based allows me to pick up where I left off on my cell phone when that happens. I can also check the management reports when i'm away from the office.

Cons: The reminders screen is hard to remember as the tab off to the side isn't something I think about. I wish there was a way to put the reminders on the dash so it is the first thing you see.

Very easy to use, has boosted our business.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The friendliness of the software is so nice. It is so easy to use and very easy to train. Our tenants love the ease of use for them to use the online rental center.

Cons: There is not much I don't like about the software. They are constantly fixing any glitches that it might have and are responsive when we need help.

Overall: SO many. Our monthly rentals have increased, our profits have increased and our tenants are happier with our overall service because of the help of the software.

Makes my job easier and faster on a daily basis.

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I things that I like most about the software is that it is User Friendly, the reports are easy to read at a glance.

Cons: Once a note is written and saved you can not delete the note or edit the note. Also, on the Filtered Units by Group for the available units, I feel that there is to much information that is not needed when you are printing it for size/price list.

Overall: Makes my job so much easier than the software that we used prior to purchasing StorEdge's software.

Capterra loader

Easy-Use

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a lot of potential in the making, I love the way the software looks, it isn't too complicated, but the training video make up for the help guide on storEdge, which most Storage associated sites don't provide effectively.

Cons: I just realized that from transiting from Sitelink to StorEdge, i wish they could provide a Pro-Rate Calculator for convenience use for potential customers. Also, I wish for the TASK that storage facility could conduct a specific TASK for ex: When they wish Walkthroughs to be completed per week and frequency.

Overall: I love how the Auction is set up, and the Task software and how it helps with management at the storage facility. The organized reports and accounts and units. It seems user Friendly, but with potential in getting certain needed obligations completed to keep the storage requirements on a straight path and organized.

Work with this software on a daily basis. Very user friendly.

Jan 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact that it is web based is very nice. The ease of taking payments is also helpful. The reports are easy to get to and have the relevant information.

Cons: Would like to see if the "Delinquent" status could be automatically removed when a payment is made. Would also like to see the documents uploaded to an account listed with the tenants information.

Overall: The notifications to tenants is much easier to control and verify, payments are easier to make as well.

Quirks

Aug 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Dynamic, easy to use. Very comprehensive.

Cons: There are a few features that could stand some clarification. The move out process before rent is due and then it charges rent regardless could use some work.

Overall: The program has a lot to offer and as I use it more, the more I find how easy it is to use.

Easy to use and very fast costumer service.

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: More that one way to input information. Not like other software that you have to follow specific steps to do a specific task.

Cons: The least thing to like about this software is that there is no account information on the receipts that you send to costumers.

Overall: Super easy to use.

Great for self storage companies

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It's very streamlined, the look is clean. It's easy to look up history by customer or unit numbet

Cons: Sometimes the way they make you input the money can be confusing or transferring some to a bigger or smaller unit can make a mess.

Overall: This software is greasy, very easy to use.

Technical support outstanding!!! I have asked for modification and reports, poor response to complet

Nov 16, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and support both for Management Software and Websits.

Cons: To add reports of make minor changes to the system. IE, I have reservation fee that the accounting on the receipt has not been corrected. Also, I have asked for a P & L statement on monthly Sales, NO communication of status.

Overall: Overall a very good system. Installation and training were very good. Again, Technical both for the Management Software and Website have been outstanding. I have recommended to others.

Recommendations to other buyers: Read above

Great Software

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use getting new tenants in. Taking payments is fast. Printing reports makes easy to spot errors and correct them quickly

Cons: To many updates it's hard tog keep track of what they are changing. I wish for a faster response time to trouble tickets on weekends

Overall: Lots

Offsite Self Storage partners with storEDGE!

Nov 16, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It does it all for me!

Cons: There are a few little quirks in finding what we are looking for. Its not always where we think it should be. A lot of tabs to navigate through. Seems like it could be simplified a little more.

Overall: Lydia and Emilee are so supportive and helpful! We have enjoyed the knowledge that no matter

how simple or complex our questions/issues are, they will cheerfully and efficiently help us through it, time and time again!

Recommendations to other buyers: The update really complicated navigation. Please simplify!!

Exceeds expectations

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to navigate and understand what reports I'm looking at. Easy on the eyes compared to other management software.

Cons: Sometimes certain reports print a little funny, and I would like an option for a portfolio wide summary of all properties and reports.

Quick and simple

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: That it is easy to go from customer to customer. I can have multiple facility pages open at one time.

Cons: The system runs very slow at times and will even shut down in the middle of the day. It tends to happen right in the middle of payment processing.

I enjoy the robust features of this software, especially the ability to implement new promo packages

Jan 26, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ability to text tenants, see if they receive and open our emails. I like the promo features and that they are constantly trying to improve and evolve.

Cons: I wish I could email tenants directly from the software. I also don't like the " trickle down " bugs associated with cloud based software in general.

Overall: Enhanced communication with tenants is a huge bonus! It also sends automatic text reminders to tenants which frees up lots of time!

CANT WAIT TO SEE MORE UPDATES

Nov 30, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: USER-FRIENDLY

Cons: NO AVAILABILITY OF A ONE TIME LETTER/NOTICE DELIVERY

Overall: StorEdge is super user-friendly and customer support is amazing for the issues that you can't resolve on your own. Seeing all the updates just makes us more excited about what improvements are heading our way in 2017!

Recommendations to other buyers: GREAT JOB!

I find it easy to use and manually input data.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that it is so user friendly and that it automatically does a lot of the work, calculations,updates, etc. I also like that it prompts before most actions which prevents mistakes.

Cons: The tasks in the task bar are often not removed for a while once you check them off. I can't think of anything else.

Overall: It makes the day to day operations easy and keeps track of everything that deals with storage.

Good everyday management software

Jun 13, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: would recommend for any size units

Pros: Easy to use for move-in, move out and everyday maintenance. Customer service is excellent and quick.

Cons: Some things aren't obvious or intuitive. Many things require a call to customer service for assistance

Capterra loader

Solid tenant and facility management program! Easy to use, excellent feature set!

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Main, most used features on the left sidebar and the right sidebar makes it easy to keep track of the important tasks and communications. And tech support has been great - fast and efficient!

Cons: Access to the db for creating local tenant lists would be nice. Also, I'd like the ability to create customized letters, reports, etc., without having to contact support.

Customer support at Storedge is amazing they are always so patient and kind.

Nov 16, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It's all web-based making it easy to log in from anywhere and since I can upload customer documents i don't have paper files to maintain.

Cons: I feel that a demo with storedge over certain features would be helpful in the training process. I know there is a help section that has a lot of information however I still have a hard time with implementing certain features.

Software relieves stress!

Nov 21, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of seeing what's going on, who is late and by how much and what's been done about it. Their support team is prompt to respond.

Cons: A little bit of a learning curve.

Overall: My experience has been really good with StorEdge. Fairly easy to set up (they did most of the work), and fairly easy to learn. There are a few elements we are not using and that needs to change, it will aid in running your storage business with less effort!

items that we didn't know we needed.

Oct 19, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The MANY tabs that we can open all at once.

Cons: Some times there glitches but the tech support will always try and work them out for us or find the answers as to why.

Overall: When we first started using storEdge, we were all a bit confused because our previous system could only access data one way. With storEdge, we can get from point A to point B all sorts of ways and from many different pages. We especially like that we do not usually loose what we have been working on when a tenant comes in for help. We just open another tab. THIS IS INCREDIBLE!!!!!!!!.

Again, we did not know what we wanted until we got it with storEdge.

Another thing. the tech support is amazing. They actually know who we are when we call. Either we are problem children and they do not let us know it or they are just that good. I prefer to believe the later.

Recommendations to other buyers: Don't get confused with all of the options.

Storedge Service

Nov 29, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use.

Cons: Would like a little more flexibility when setting up move in dates. Some times resident change the date they are moving in and it feels a bit bulky. Also would like to be able to take a security deposit before move it. Makes it easier to hold the unit.

Overall: We were new to the Storage Rental Business and Storedge has made keeping track of our rentals and monthly rent a breeze.

Great and effective way to run a storage facility.

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. How easy it is to train an employee on it. How much money it is making us by the reminders, rental center, and the website.

Cons: There isn't much I dont like about it. The slow loading map can be annoying. And not being able to mark a unit as "clean".

Overall: The rentals and the overall income generated by this software since we have used it has been great.

Please and thank you!

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Different options for each location that we can use as needed.

Cons: Would like to see important notes pop up when we choose customer name

Overall: Very pleased with being able to be on this site with another location at the same time so that we see what the other person is doing. Like all the options that it gives us for individual locations that may be different so that we can use what we need for our needs.

Recommendations to other buyers: Doing good

User friendly and awesome support team!

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Our Self Storage business, Green Storage Plus, in Spicewood Texas has been using StorEDGE Software for almost a year. I have had experiences with other storage software that isn't as user friendly. We are very satisfied with the support team and their timely responses to our questions as well as any issues that may arise. There are also consistent updates to update and better the software. All- in- all StorEDGE is a great Self Storage Software!

A great step forward

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, design, web access,

Cons: not knowing what areas need to be addressed during the conversion. There needs to be a checklist. Secondly, the map editing and funcitonality could be further flushed out

Overall: My favorite thing about storedge is that I am able to see right when I open it, how my facility is doing. The fact that while it is tied to a specific computer (for gate purposes), the software can be accessed from any computer via the web. The look and feel of storedge is very easy to navigate and use. While I have had some issues with the conversion process from my previous software, the storedge customer support was there to help.

Recommendations to other buyers: Make sure you get all the information necessary from your previous software. Namely, know when your auto draft payments are run every month. Notes have to be copied manually.

Easy to use

Nov 17, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Some glitches now and then

Overall: The software is very user friendly and easy to use. Takes away a lot of the manual calculations and a lot of the human error. Delivers timely reports on delinquency and makes it very easy for renters to take care of all their billing on their own if they should choose to do so. Some minor glitches occur here and there, but overall a great program to use.

Great customer support easy to navigate

Dec 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is simple and easy to use and easy to navigate, the dashboard is great to I like being able to see everything i need in the same place !!

Cons: If a tenant has multiple units. promos and discounts have to be paid for individually it takes too long

Overall: It makes my Job easier and more efficient.... simple as that !

OFFICE EMPLOYEES ARE VERY HELPFUL

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Bugs

Overall: The software is very easy to use and the office people are great to work with. Although there are a few "bugs" here and there, they are normally pretty quick to get it fixed :-)

Great product, overall easy to use

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Software is easy to use. The customer service is always very helpful, easy to contact and quick to respond.

Cons: I would like functions to be made available from the dashboard. Lots of useful information there however must switch screens to actually get to the information details.

FINANCIAL CONTROLLER

Nov 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: SPEED

Cons: NONE

Overall: Your system is great, easy to move from one field to the other. The software works out great for our needs in this business. Makes things easier and faster.

Great program for not tech savvy.

Nov 29, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and looks great

Cons: Can be easy to close windows and loose information (probably my fault)

Overall: I am not a computer savvy person; I wasn't raised with computers, so I tend to struggle or move slowly on them. I have found that StorEdge has been very helpful and easy to learn. Once you figure out how to get to various things it is pretty easy move around through windows. It looks good and it does its job. I am just an employee, so I don't deal with Customer Service often, but my Manager says they are great and I am not sure how much it costs, but from what I can tell it is very encompassing. The only reason I reduce a star on the ease of use is because if you have a window open and you click outside of it (which being horrible at computers I do often) it closes the window and you have to start all over. I am getting better at not clicking outside the windows, but I am slow at typing, so it can be frustrating to have to redo work. I would recommend this program for anyone who is rough around the edges with computers like me!

it's been great working with the software.

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: putting your software on a tablet and being able to be out on the floor ,instead of being locked in my office,were i can helping my tent face to face.

Cons: needs multi language translator built in for texting and emailing... and even the contract and liens.

Had manual printed butg so easy to navigate I didn't need it

Dec 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of using multiple categories at the same time keeping sections open and able to compare them love the Dashboard

Cons: That several actions are under delinquent and require going to the tenant page there should be a shortcut from the action tab

Overall: Business at a glance

Easy to use and effective.

Nov 18, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Pretty idiot-proof for most users. Makes automation easy, especially when working off-site. It's easy to print or send reports.

Cons: No calendar integrations for mobile users. I sometimes have to look up how to accomplish small tasks. Reports could be improved.

Great system

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast customer service

Overall: Very happy with this system. I am greatful for their fantastic customer service and continuous improvements. Easy to use.

good

Nov 16, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: auto billing is very handy the auto posting is a nice feature and the late charged automatically done is wonderful

Cons: trying to correct a mistake with a credit card can be a night mare you have to call to correct an error

Overall: It has made management of the storage easier

Easy to Use, LOVE IT

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, user friendly and self explainatory. Not a huge learning curve.

Cons: Sometimes it applies late fee's when you don't want it too, but you can waive them.

Overall: StorEDGE is a program that is so user friendly, it takes the confusion out of the process. Easy and Stress Free.

Overall good software

Oct 09, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The support team was incredibly helpful for the switch over! We love the ability to text customer and that emails are saved right in each account. The ability to upload documents to the account is very handy.

Cons: Some parts of the software are set up logically but not from the stand point of a property manager. For a multi location company the reporting is very time consuming as you have to switch from location to location then go through the entire process of pulling each report. For all business summaries there is no way of totaling all locations.

Overall: SMS text

storEdge Review

Dec 14, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: The majority of my experiences with this software have been really good.

Pros: I like how easy it is to use, I also really like the fact that they record and store any phone calls that were made. It's nice to have a history of that to go back to when needed.

Cons: I don't like that you can't enter a date when entering a payment. Sometimes we receive payments on time, but they do not get entered until another day due to certain circumstances. I would like the option to enter the correct date that the payment was actually received and not necessarily when it was entered.

Recommendations to other buyers: Not that I can think of

The Customer Support Team is always there to help with day to day questions.

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Customer Support and being able to call in to help get through unique items.

I also like the web is integrated with the software

Overall: It allows me to do my daily tasks with the support of phone in support

Wish we'd never switched

Nov 16, 2016
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Cloud-based

Easy-to-read graphs on dashboard

Cons: Crashes often

Unexplained bugs

Tendency not to update (communication between gate software, payment software, etc)

The selling point of this product was the cloud-based feature which would enable access from anywhere ... but the desktop doesn't fit onto my iPhone 6screen

The "additional contact" under the tenant tab could be formulated in a more visually striking (bold/different color?) format.

Overall: If it were easy to transfer data from 1 software to another we wouldn't have stayed w/StorEdge after the 1st few "trial months"

An iPhone app would make a works of difference!

storEDGE quality

Nov 16, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Payment quick and easy to make.

Cons: the way payment history looks on report for customer

Overall: the application is very to use. moving customers in and out, finding available units, and the reports are easy to access. like very much.

Recommendations to other buyers: no

Great start!

Jan 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use

Cons: Need to fix the smaller problems

Overall: Great small company that is growing fast! Quick to resolve,fix or improve their software! Would recommend it to anyone from 1-500 locations

Recommendations to other buyers: Many things reach out if you want to know.

StorEDGE is an awesome company! If I ever have an issue, the support safe is wonderful!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: StorEDGE makes our life a lot easier since units can be rented and payments can be made online, and this is also a nice convenience for our tenants. We are also very happy with the support staff. Everyone at StorEDGE is helpful, friendly and knowledgeable.

Cons: In the beginning of using the software, it was a little confusing, however, that's true whenever you learn something new. The support staff was wonderful and helped whenever I had any questions.

Overall: This software is convenient for both our business and our tenants.

Essentially the software does exactly what they advertise that it does.

Nov 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: VERY easy and simplified interface. the software flows and makes it easy to figure out how to do something even if you're brand new to the program.

Cons: It needs a few more functions to make it perfect. for example, if you could link a work email to the storEDGE program instaed our microsoft outlook, Also a way to attach paperwork or notifications to group or mass emails from the storEDGE software, additionally, if it automatically auto filled out names and dates and prices to personalize t letter for each customer.

Coming in to my job with no experience Storedge has made it an easy transition. Very convenient.

Jan 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that there are several different ways to reach what I am looking for. This makes it very easy to navigate. What may work for me may not work for someone else so having options is very convenient.

Cons: I don't like that there is not way to prorate a persons rent if they are moving it early. We offer a prorated amount if they let us know by a certain day that they are moving out. We have to manually calculate the amount which prolongs the time the tenant is on the office which can lead to frustration.

More Features

Nov 16, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and sleek design

Cons: TO much clicking to get one thing done. No centralized area for auctions. no ability to generate letters for tenants. When doing a name change on a unit you need to fill out a new paper lease since there is none automatically generateed. There is more if you want you can call me.

Overall: I used to work for Extra Space Storage and as of now you are the closest I have seen that is similar to them. I would suggest and I know it is coming soon. The mailing feature and an auction area. There is to much clicking to find out when a person is in auction or even to add them.

Recommendations to other buyers: Lots

Decent option for property management but not a favorite

Sep 29, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that it's web based so that if the property loses power or internet we can continue on with our cell phones accessing the site. Reports are useful and thorough.

Cons: Overlocks are hard to catch as they don't pop up where you can see them. Operation is kind of clunky as everything is spaced out in places that aren't logical or convenient.

Vendor Response

by storEDGE on October 10, 2018

Thank you for your feedback! We¿re glad to hear you¿re happy with our reports. We¿d love to talk to you about how we could improve your overlock experience. Please contact us at pr@storEDGE.com - your say is important to us.

This software is head and shoulders above the rest

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: None

Overall: This software makes my job so much easier to keep track of everything. It also help in lead generation wish this would have come out sooner.

Recommendations to other buyers: Watch the videos

StoreEdge Revies

Nov 16, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easier to keep up with customers that are on our wait list as well as moving people in.

Cons: Important Notes do not show as easily as the did with our old system. Even if you hit important note you still have to search in order to find it. I think it should be easier to add units when they first move in if they need more than one unit.

Overall: Over all store edge has not been to bad, there are a few things that could be better and easier to do.

Recommendations to other buyers: Fix it so that we do not get kicked out if it thinks there are to many people on the software.

User friendly, a bit slow.

Nov 28, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Like the tab options; it makes it easy to find and run reports such as inventory, etc. Also like when you are taking payments that it makes sure that you entered the correct amount; it will not let you proceed if the amounts do not match.

Cons: No parent account. Have to look up customer's name on every facility if you do not know where their unit is at since we manage 10 facilities off of one software system.

Overall: Does not have as many programming issues as the past software that we used

The transition to StorEdge has been great

Nov 06, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great integrated capabilities: Price management, pay on line, mail house and excellent document management. It is extremely simple to manage the day to day operations and the reports are excellent.

Cons: The on-line help could be better. There is a ton of on-line documentation but it doesn't always address all the issues. However the telephone phone support is excellent.

Overall: Tremendous cost and time savings related to everything from managing the customer experience to the operating metrics.

Still learning this software

Dec 01, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I really cant say what i like about this software cause i am still trying to get a consistency on useing it it seems to be ok but like i said still learning it i am just used to webself storage but i am getting better as the days go by

Cons: This software seems to create more work for you than webself storage i am glad your now able to add units to existing contracts thats a plus and walk around reports dont give you any room for notes and how you have to go in and remove overlock just to keep it from showing delinquent its just a bit of a hassel over all

Overall: I like the financial reports being able to do a deposit slip and it seems to be detailed

Great, easy to use, cutting edge software

Dec 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: When I made the decision to change the software at my storage facility I took a good hard look at several of the software providers that specialize in self storage. What differentiated StorEdge from the others for me was their customer service and cutting edge web based technology. The software is set up so that StorEdge can make upgrades and changes to the software as the industry changes, and you do not have to download or purchase updates. I have both, the StorEdge software and their website platform. My customers love that they can go online and view their account and make payments at their convenience. As an owner I like this option as it helps with collections, especially after normal business hours. It is also nice that I can see an up to the minute overview of my facility anywhere that I have an internet connection. I am 100% satisfied with my decision.

Owner/ Operator

Nov 16, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Professional and easy to work.

Cons: So far if someone wants to rent multiple units it would be easier to do them all at the same time.

Overall: We opened our new storage project on Oct. 21. Before we have owned office, retail and a small amount of storage space. We use Quickbooks. I have also been in the billboard business but sold my inventory two years ago. I have been a small business owner for over 20 years. My son recommended StorEdge and so far it has been a good decision. We are also operating our gate (DoorKing) with StorEdge, but that is only starting later this week.

Review of Software

Nov 16, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I am using your software at least 40 hours a week. I like your software, it's easy to use, but it is very black and white. I know what it is I need to do, but do don't have the ability to do so. I have to go in setting and change things around to get my payments apply the correct way. If the invoice is wrong I have to email your company to get it fixed. That make's no sense, when I'm capable of doing the correction myself. Then I have to wait a day for the corrections, which put my work on hold. Your software is based on what people should do, but they don't. Going in and our of screens when a customer is waiting it a pain for them. For the most I think your software is excellent, except for the minor things that I can't do. It would be really great if it had an accounting side like quickbooks, that I could print deposit slips.

StorEdge Review

Jan 24, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: few issues here and there but the customer support addresses in a timely manner, very easy to use software and navigation easily adaptable

Great team that has built a great program, but still has some bugs to work out.

Nov 16, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very easy to use, I like the ease of moving customers in and out as well as transferring customers. the reports are great and easy to use, and I like that we are able to do everything completely paperless.

Cons: The few bugs that haven't been worked out such as the ability to give refunds via credit cards doesn't work and it doesn't let me delete refund requests

Overall: The ability to go completely paperless. It saves time due to the ease of use.

I really like the ease of use with this product.

Nov 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is easy to navigate, screens are easy to read. Payment processing is very simple and easy to follow. Renting units is a breeze.

Cons: The help window can be a bit difficult to use. Some questions are never answered. Sometimes you get incorrect information if you do not list your catagorie specifically.

Overall: As a connected company, the software makes it easy to make sure that all facilities are on the same page. Reports are easy to read.

Looks fantastic, lacks in accurate reporting.

Nov 03, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The product is beautiful and has a VERY modern feel - especially in comparison to everything else in the storage industry. They've spent years catching up to the functionality that the old softwares in our industry have but they've done a great job.

Cons: My biggest issue is the reporting bugs. We've been struggling with them since we switched and it's a huge bummer.

StorEdge is really user friendly we noticed a difference in just our 1st month with them.

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Everything is included in the software the only interfacing was the gates. It works well with PTI and Storlogix. We saw an increase in income and ease of use within the first month of using StorEdge. And the conversion was easy with their great customer service.

Cons: Recorded phone calls cannot be deleted. Customers are giving their credit card info over the phone, I fear that can be hacked.

just learning it but so far really like it!

Aug 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the simplicity of the overall program, moving in a new tenant is super easy, checking on a tenant, adding new information, it's all pretty quick and easy once you learn how it's done!

Cons: really do not have any as i'm just learning it, so far everything, once i was shown how to do it comes very easy.

Overall: how quick it is customers are in and out and that is what they want and we are here to make our customers happy!