Who Uses This Software?

iCIMS has 3500+ contracted customers within various segments and industries, and has grown their Enterprise customer base by 70% over the past 3 years.


Average Ratings

289 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • iCIMS
  • www.icims.com
  • Founded 1999
  • United States

About iCIMS Onboard

Set your new hires up for success with iCIMS Onboard, our cloud-based employee onboarding software for enterprise businesses. iCIMS Onboard combines automation with innovation to empower employees and reduce turnover, so everyone wins. Our powerful software welcomes new employees while giving your recruiters and onboarding specialists the tools to maximize efficiency and keep new hires on track. Ensure alignment and simplicity for everyone involved in the onboarding process take a free look!


iCIMS Onboard Features

  • Course Management
  • E-Verify / I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Employee Portal
  • File Management
  • Job Description Management
  • Orientation Management
  • Task Management
  • Tax Forms

iCIMS Onboard Reviews Recently Reviewed!

Not as intuitive as other ATS

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy to push job postings to various social media sites, allows for applicant tracking through full cycle recruitment.

Cons: Harder to navigate and not as intuitive as other ATS, would like to see some additional search capabilities

Good to house resumes, great potential capabilities

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great capabilities. Can streamline the job posting/review and interview process. Easy to post on social media outlets.

Cons: Hard to query for resumes. Parsing is often not very accurate. The support team isn't that helpful when it comes to personalization.

Most user friendly and cost effective

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: N/A

Pros: It hosts a very user friend application process. It can be integrated with various backend servers.

Cons: Sometimes it is not as flexible as I wish it could be. Not every company has it.

Implemented iCIMS in Jan 2016 - Wireless Industry

Oct 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Recommend pursuing other options

Pros: -Highly customizable so unless you have clear requirements this could get overwhelming -Cost per end user was very reasonable as compared to Taleo/Oracle and IBM/Kenexa. iCIMS allowed us to bundle our end users by group -Mobile enabled as 60% of our applicants apply via their SmartPhone -Social distrbution tool seems to be fairly good although it does need work

Cons: -Huge issue with lack of candidate flow. Our apply numbers fell dramatically and iCIMS' Help Desk has done very little to address the issue. Their candidate login page is cumbersome and due to the limitations of the system may be contributing to the lack of candidate flow. We've had to resort to posting directly on Indeed and then uploading those resumes to iCIMS which is incredibly time consuming and cumbersome. -Their road map is non existent - if you ask about enhancements the Rep or Help Desk will tell you its in the works but will never give you specifics or a timeline which is frustrating -You have to click a lot of tabs in order to access basic information -Overall, the system is fairly unsophisticated for the amount of time it's been around. More than likely we will not renew our contract with them since they have done very little to move the dial. -They are growing exponentially to the detriment of their customers as their internal help desk team and reps cannot meet current obligations

iCIMS is an ATS One-Stop Shop!

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I thoroughly enjoy iCIMS. iCIMS is customizable to your organizations needs. Easy to use platform. The customer services is AMAZING.

Cons: The only con I have is that you aren't able to create email groups to make it easy to send an email to your team without adding each in as a recipient. The reporting was also difficult at first, but after I went to their training- much easier!

Good product for hiring employees

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like being able to search by name or by job title to find who I'm looking for. It's nice to be able to view a person's profile and once selected to hire I can have all their documents together online.

Cons: I work at a place that does a ton of re-hires. For us it has been a pain to require people who come back every summer to remember their login name and password and re-do the current years paperwork. They end up making a new profile which makes it even more confusing for us.

Very good product

Oct 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy application to use and the functions were very relevant to the demographics of our applicant pool.

Cons: Although we liked the product, felt that the system was a bit pricey for us. We have under 500 employees and although the system would work, we didn't want to spend as much money on this type of system.

Great ATS!

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Really enjoyed using iCims and hope i get the chance to use the ATS again

Pros: The customer service was amazing. Any issues we were having, we would email or call and it would be handled right away.

Cons: The implementation took a long time and the reporting was difficult to get information from. Wasn't user friendly when it came to reporting.

Great Customer Service/Complex Functionality

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great ATS!

Pros: Customer Service reps are extremely helpful, friendly and always follow up. The system is completely configurable.

Cons: The functionality can be complex on the administrative side, mainly because every aspect of the system can be configured.

Icims team so very cooperative during the implementation process.

Oct 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily accessible. Support team is very helpful anytime you have a question. Implementation went very smoothly.

Cons: i would like to be able so see if I previously printed an application. Wish it would show this information somewhere.

Easy to implement and use

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, iCIMS is a great system but could be more price conscious for small businesses.

Pros: Great software, very easy to use. Has a lot of great feature that make the entire recruiting process seem streamline. One easy location for all applicants to apply. Ease of use for both candidates and recruiters.

Cons: High cost and add-on fees for items that should be standard with today's technology. Limited customization.

Decent ATS, but could use some updating!

Oct 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The candidate flow in iCIMS is really good, user friendly. Very easy to review candidates, send to Hiring Managers and move them through or reject.

Cons: It is a bit old school, missing some scheduling upgrades and opportunities that some of the newer ATS' have.

Icims is a great partner and has responsive customer support and service.

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Icims is constantly looking at ways to improve it's service offerings in support of their customers.

Cons: Icims is growing quickly and main POCs can change often, however, with positive change comes great reward for their clients.

pretty easy to use/figure out - test the # of resumes before buying though

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: if it gets you resumes like it should - I'd recommend it. The reporting is not as malleable as I'd like either..

Pros: easy to use, figure out, search jobs/candidates/users within the system. pretty user-friendly. it's nice that you can create a library of forms (you pay per form that's stored in the system), the qualifying/screening question bank and the quicklinks/shortcuts on the left that you should pin - that's a nice feature so you can see who's applied recently regardless of the job

Cons: we're not getting resumes like we have with other systems - now that we know this, I've heard that it's hit or miss when companies use iCIMS - they either get a lot of resumes (bc it's supposed to post to several job boards for you) or it gets very few. iCIMS can't really help or figure it out either - just luck of the draw if a company will get the postings/resumes like they expect (in other words, ask how to do a test trial to see how many resumes you get for a normal job you post all the time before buying) Aside from that just have to remember to hit the refresh button after updating things and start from the beginning (dashboard) for it to show the updated info. it'll still update but you won't see it without the refresh and going back to the dashboard.

We went with iCIMS for our ATS solution

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great software, very easy to use. Has a lot of great feature that make the entire recruiting process seem streamline. One easy location for all applicants to apply. Easy to manage workflow to ensure all forms are completed correctly. ICIMS is a very robust tech savvy system that has a lot of capabilities. It has customer specific add-on options and the overall functi8onality is great. The reporting features are great and allow you to run specific report data. The libraries will store your job orders and other information pertinent to your position that makes it easy to use for future reference. Email tracking is a great tool. Lastly, they have a lot of pre-recorded training and webinars to help you to learn the platform. Applicants have the option to apply for multiple positions after initial profile is created.

Cons: The cost is so high. I have found other ATS services that are significantly cheaper. The time it takes to have the entire implementation go live is longer than expected and overall iCIMS could be more price effective.

I used to love it.

Sep 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: iCIMS has so many incredible features and add ons. Our database easily held over 50,000 candidate records.

Cons: The cost is so high. I have found other ATS services that are significantly cheaper with better customer services.

iCims

Sep 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: One location for all applicants to apply. Workflow to ensure all forms are completed. Applicants can apply for multiple positions after initial profile is created.

Cons: Cumbersome for admin when starting implementation. Not yet a seamless workflow to include onboarding.

Comprehensive system but lots of clicks to get there

Sep 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: There are a lot of ATS systems out there. Look for a good one that can grow with your company. ICIMS charges for everv new technology they put out there, social media, website upgrades. They bank on you being captive since it is difficult to migrate to a new system.

Pros: ICIMS is a very robust system and has alot of capabilities, add-ons and overall functionality. It is highly configurable and allows you to add custom fields. There is a reporting feature that allows you to select specific report data and save the report for future. Additionally, libraries will store your requisitions, and other position information for easy reference through foldering capabilities. Tracks email communication through your outlook system, to capture both sides of the email conversation. Additionally, they have a lot of pre-recorded training and webinars to get to learn the system.

Cons: They didn't have a direct feed through Indeed and our positions were picked up randomly and after several days. Additionally, requisitions are difficult to post, show up with multiple fonts (even after various attempts at editing, which is a poor representation of your company.) ICIMS is very difficult for EEO/AAP reporting. Our standard reports didn't work well for this at all. Customer service is very hit or miss, some are really great, and others don't know the system at all. Account representatives are the same way, we just left them, due to their lack of interest to help us update the system set up after 10 years of use. There are alot of custom programming required to implement changes, and they didn't implement updates with the new DOL requirements. We had to ask for the new EEO forms for VEVVRA and Disability reporting requirements.

Turn the other way.

Aug 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The sales team will say yes and promise you the world...once you sign... the implementation team will drag out the process and then tell you they can't meet the go-live date promised.

Pros: Mid-tier ATS functionality. The basic functionality is there.. will help you get your recruiting done. You are not paying for fancy UI..

Cons: Poor Customer Service. Limited customization. Cumbersome & long, drawn out implementation process.

Almost there!

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: iCIMS is so close to being the best...I highly recommend digging in with self sourcing recruiters to learn what they do and then build the functionality.

Pros: Latest technology, multi-platform, easy to use, configurable, integration with LinkedIn, multiple modules, such as Connect (very basic CMS), ATS and Onboarding.

Cons: Does not have tracking tools for self sourcing recruiters. Needs the ability to easily track self sourcing activities, such as calls, emails, texts, etc.

iCIMS Applicant Tracking System

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. The functionality of the system is great. Having the option of pie charts to see where candidates are in process is a plus.

Cons: Many different screens to toggle through. Would be nice if all profiles were combined under one record. Approvals wipe out if have to reroute for approval after approvals were completed the first time.

Great Software- Has It's Kinks

Aug 18, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall a great software, with a few cosmetic/viewing changes, it would be the most use friendly ATS on the market after viewing multiple demos and trials.

Pros: Better candidate searching and tagging features for building talent pools. Better communication features within the program.

Cons: Lacks the ability to feed easily into ADP, a popular HRIS software on all levels required for ease of use. The appearance on the candidate searching side through bins is tedious for viewing.

iCIMS (ATS) + iCIMS Connect (CRM) = Integrated ATS/CRM solution

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: + Offers an integrated ATS/CRM solution + Wide variety of integration add-ons + Very customizable + Reporting features

Cons: - Clunky user interface - Challenging search functionality - Costly integration add-ons - Hit or miss customer service

iCIMS

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: easy tool to store all necessary information hiring managers and recruiters need to facilitate hiring process. I've seen it used with quite a few of our clients, and they all use it a bit differently, but it seems to work for everyone

Cons: As always, it is only as valuable as the users are who are entering the data. But I don't see any real cons.

completely configurable, just need to learn how to configure it.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I think it's a great system. And their customer service is top-notch!

Pros: The way we can track one candidate's information and the ease of use. I like that I can always see and update their status with the a couple quick clicks. It's laid out really nice and makes sense for our daily needs.

Cons: Reporting is somewhat confusing and there are some aspects of the system that I've had to request additional training on in order to use it properly. When I search for something in the Help page, I find videos instead of simple answers.

Easy to use

Aug 08, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very use friendly and easily tracks all internal applicants. Clean interface and overall ease of use

Cons: Could be more price effective. Take a bit of on boarding and training to be able to start navigating

Love iCIMS

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Social Distribution Integration, payroll system integration, ability to complete electronic onboarding, ability to customize as needed, customer service

Cons: The price is a little high to include their initialization costs which are extremely high and if you purchase more than one service, you have to pay multiple initialization costs.

iCims Talent Platform

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The talent platform on iCims makes it easy to search for new hires and to see where they were recruited from. There are reporting capabilities to run reports to view where your hires are being selected from. You can also put down if they were referred and who they were referred by.

Cons: It's hard to keep track of all the hires on iCims and to move them into specific categories if you want to be organized.

Not the greatest

Jul 20, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It does the job but could use better features. I think it feels a little bit out dated compared to some of the other systems out there.

Cons: Not easy to use, and not great customer service. We were stuck with this system for a while and our contract is finally up so we are not renewing.

Great functionality and customer service!

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, I am very please with the tool thus far.

Pros: Ease of use, customizable, integrates with ADP payroll, as well as background check companies. Also has onboarding module. Excellent reporting capabilities and integrated scheduling tool.

Cons: User interface is a little clunky and could be updated. I also would like to see the ability to assign competencies to jobs and interviewers and have a more user friendly interview feedback tool.

iCIMS - great software (flexible/configurable) and solutions-oriented support

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very configurable to meet our needs
Consistency across features/modules makes learning more intuitive
Excellent, dedicated, consultative account management and tech support
Great partners who help me to find solutions to system/business problems
New release enhancements show they do listen to customers' voices

Cons: Realistically, there are things I wish iCIMS could do that it can't yet; fortunately their teams are solution-oriented and work with me to find a way to accomplish what I want to do within the system.

Great recruiting and onboarding tool for a mid-size organization.

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Exceptional Customer Service on all levels.
- Lots of flexibility and configuration tools for system admin to configure the products on the front end.

Cons: Reporting needs to be improved. Even though the system is easy to create, run and automate reports iCIMS still needs to improve system reporting capabilities where queries can be built to correlate the data between different tables.

Overall: Streamlined recruiting and onboarding and automated reporting.

iCIMs is like hitting the easy button

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customized workflows and process automation is a HUGE time saver and allows our team to focus on personal connections with our candidates rather than managing administrative tasks. iCIMS was a perfect fit when we sought out software that would allow for a more candidate-friendly experience.

Cons: What's not to like? I wish our other HR software systems were as flexible and versatile as iCIMS. We use the recruit & onboard systems and wish there were more systems offered by this company for managing the entire employee lifecycle.

Wonderful experience with iCIMS from start until current!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Thank you iCIMS

Pros: iCIMS has allowed my company to move away from our completely paper based recruiting process and begin to streamline recruitment.

Cons: No Cons to report. I have been very pleased with implementation to our go live date. Everyone that has assisted us with our usage has been wonderful.

ICMS

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is usually fairly easy to use, can auto-load a lot of the information if you needed to. It is fairly common with the clients I work with.

Cons: Having a login so that all the information is the same would be ideal. Seems like a lot of required fields that sometimes are unnecessary.

Good features for a hefty price

Jun 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Good option for a large company, but not a viable solution for smaller companies.

Pros: This is a good system with a lot of nice features and integrations. The dashboard is clean and easy to use.

Cons: Each integration or customization comes at a high price. Searches are complicated and not user-friendly.

You price will change considerably

Jun 08, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We went with this product two years ago over Newton based on the customization of the applicant flow and reasonable price. Since then the price has inflated 750% as we had to add a "custom" document that was less cluttered meaning we had to pay to take things off a page of theirs. They approached us this year less than 30 days from renewal with a 230% price hike which I obviously do not have time to change products so I am stuck for another year. This will earn them this year, this wonderful review and then lose them the next year. Avoid this company.

Pros: Meets the needs as a ATS and allows to somewhat customize the applicant flow to match your organization.

Cons: Expensive and they ramp the price up later once they have you committed. Customer support is rather poor and we experienced a 48 hour complete outage earlier this year. The implementation was awful. Newton's implementation was more than iCIMS but apparently you get what you pay for.

Review for iCIM

Jun 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is being used across the enterprise to manage goals and performance reviews. It allows employees and managers to easily and securely create and share goals, and to collaborate on individual employee performance. And Customer support is best!!

Cons: It is little bit expensive and in some cases it works slowly. And the interface is old-fashioned, i think they have to do some improvements. BTW it is very useful and helpful app

Great ATS for recruiters / consulting companies

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great reporting features. Easy to use. Workflow is simple and intuitive. Recruiters love it. Screen layout is easy to navigate. Works well in a consulting firm environment

Pros: Ease of use Intuitive workflow Easy to track candidates against specific reqs. nice add on fields so that recruiters can add comments by req and then print a report with all reqs for that recruiter

Cons: More reporting flexibility would be good. This is the best ATS I have used, so I do not have much negative to say about the product. Every release seems to address past issues (such as reporting flexibility).

Solid ATS with the functionality and features that many organizations will really enjoy.

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It feels current and new, fresh. It seems to be stable, consistent, and user-friendly. It works as it should and even integrates with our less-robust payroll/benefits system.

Cons: There are some things that could be added or enhanced to make it even better. The Full User licenses seem to be on the expensive side.

Feedback

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: If reporting was more real time and could update without having to run the specific reports every time. If it could update as you disposition candidates, that would be more useful as other ATS's have that feature.

Pros: New implementations clean up a lot of fixes, constantly updating the platform to be more user friendly

Cons: Reporting could be more user friendly, need to be very familiar with the iCIMS verbiage to better navigate thru the system

Thank you icims!

Apr 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: - Extremely customizable (dashboard view) - Many ATS updates and added features - Very quick, responsive and supportive customer service team

Cons: - Unable to easily see when candidates have been sent a message - Not as visually pleasing as other ATS are (older interface) - Statistics can be hard to pull since not many templates exist

Pleasant

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, offers a lot of tools. Intuitive process, very easy to learn and has more tools than a basic sharepoint database.

Cons: Nothing stands out specifically. It would be better if there was a better price for multiple users or better export functionality.

Good standard ATS

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Was user friendly and easy to use/navigate when I used it. Layout was good and it was easy to track.

Cons: UI could use some help, but overall not bad. Sometimes removing fields could be difficult. Customer service was so so.

Very easy to use and great features.

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall was easy to use, just took some time to set up.

Pros: I like the option to add email responses for a quick and smooth process. Everything can be tracked and included in the reports.

Cons: Found it difficult to remove fields that are not used. Was not easy to set up in Outlook, but once we did it worked nice.

ICIMS

Apr 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, I cannot say enough about the ease of use with the iCIMS applicant tracking system. Having demoed many other systems, nothing came close to the layout with iCIMS. Also, the customer service provided by all of the iCIMS representatives is outstanding. We have been able to fully customize are settings to our organization and iCIMS has been there every step of the way to help us.

Cons: I don't have any real cons with the iCIMS applicant tracking system besides the fact that it's only an applicant tracking system. I would love to see the company expand into other offerings.

Flexible, ever evolving program

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: iCIMS is a tool that could fit any organization's needs due to its flexibility and configurability. Customer service is excellent, they are experts and very helpful friendly people.

Pros: Very flexible, can always evolve

Cons: nothing

Overall a fairly good experience.

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Much easier to use than Taleo! User friendly.

Cons: I am sure we are not maximizing our use of the product and that's always burdensome for me to think that we aren't. Always feels like you are directed to finding the answers online and watching the training and figuring it out on our own. We don't have an in-house IT expert we can depend on for iCIMS and we are not tech SME in recruiting so I think we struggle with knowing what we don't know.

Easy Applicant Tracking System

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, great product for recruiting!

Pros: Customize to fit organizations Needs. Very easy to make quick system changes to adjust to organizational changes.

Cons: Some system limitations. There is not standard phone field, making integration a little challenging. A workaround has been put in place.

iCIMS Talent Platform Review

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are very pleased with the functionality and ease of use of your product.

Very robust software with the functionality I need.

Apr 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I would like to get more options for the increase in cost year over year.

Pros: The capabilities are seamless with my needs including simple navigation, iform capability, onboarding and many other tools.

Cons: The reporting is cumbersome and I sometimes need assistance to pull what I need. However, does have great capabilities, it is just sometimes too time consuming to try to figure those out.

Client Account Manager

Apr 12, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I wouldn't recommend this service provider to anyone. I've had 5 client representatives in less than five years. My current account manager is clueless and not committed to resolving customer issues or concerns. Additional fees are being assessed with no communication or knowledge of the customer.

Pros: No Pro's

Cons: Poor Customer Service

ICIM Review

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Decent product - I consider this the bang for your buck CRM tool

Pros: Price

Cons: Connectivity to other L&D/PM systems

Flexibility

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company uses the iCIMS recruiting and onboarding platform and I've found it to be most flexible from a front end configurability standpoint. In addition, we are a Lawson shop and the iCIMs technical team is very familiar with our integration needs. For example, our direct deposit integration now has a checkpoint on the iCIMs site that validates the routing number before the file is exported - it is a huge help in identifying/reducing typos by the candidate. Finally, with many of the support teams I've worked with over the years, iCIMS is hands down the most responsive and proactive.

Good for domestic use

Feb 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have implemented icims for a department within CSL along side Workday global recruiting product. Overall it serves the purpose but definitely this product is not good for global needs

Solid recruitment software for HR Departments

Feb 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Covered in initial interview

Cons: I think the biggest challenge is getting employees to use it thoroughly & consistently according to internal candidate management process. But that's a con for the users, NOT the product.

Overall: I do a lot of onsite recruitment consulting at area companies & have used this product several times. It has so many great bells & whistles to help automate the process and record historical data and candidate information. It's an easy-to-learn/use product that offers excellent reporting features, intuitive navigation and can be customized to suit a department's needs.

Recommendations to other buyers: Not at this time.

ATS makes recruitment easy!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: iCIMS ATS meets our needs for a Technical College and gives our candidates a good customer experience. I highly recommend exploring its capabilities!

Pros: The social media sharing tools make it easy to advertise your positions. The resume parsing feature saves valuable time for candidates filling out the application.

Cons: The onboarding module may require Custom iForms.

Recommendations to other buyers: Customer Service is very helpful and can guide you through any process. You can make it as easy or complex as you want.

Easy to navigate and learn

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I have worked with 3 ATS platforms throughout my recruiting career thus far. Overall, the iCims talent management platform is fairly easy to use and user-friendly for someone with or without an experience of using an ATS system. It seems to be very to easy to integrate the platform with other technologies as well. This is tougher with older ATS platforms.

Pros: Easy to navigate and move candidates throughout the hiring process.

Cons: The reporting functions and searching functions could be easier.

Recommendations to other buyers: If you are looking to make a switch to a new ATS, I would definitely recommend considering iCims. Not only is it easy to use, but it is easy to integrate with other technologies. It is harder to integrate older ATS platforms but iCims seems to be one of the easier ones.

iCIMS Review

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It truly helps me with tracking all of my applicants and getting them on boarded, however, the reporting feature could be edited a bit in order to make it more user-friendly. When it comes to updating and dealing with customer service, I will say things do take time and that should be improved.

Pros: Easy navigation throughout tracking applicants, lots of options with integrating!

Cons: Reporting can be confusing sometimes, needs to be more elaborate and maybe simplified. Perhaps have some reports already populated.

Recommendations to other buyers: Take a week or so to get yourself familiar with everything

Good applicant tracking system

Jan 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: This system is a little more complex with some confusing functions. I have used a few other systems and did not find this one as user-friendly as others. I think there were a few functions that I just did not understand how to use. Overall a reliable system but could use some updating

Best recruiting software for running reports

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I started using iCims after using Cyber Recruiter. While I like both for basic recruiting needs I found that running any sort of report was much easier using iCims. The ease and functionality are far superior.

Pros: Ability to run reports.

Cons: A cleaner user interface would be nicer.

Recommendations to other buyers: Good for companies with 100 or more employees. Smaller companies may find it to be more than they need.

iCIMS Review

Jan 25, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: I use the iCIMS tool frequently in my role as an account manager at a staffing company. While my company itself doesn't utilize iCIMS, one of my major clients uses the tool for all candidate submissions to job requirements. I've been using the tool for about 6 months and can say that it is not the easiest tool to use. I much prefer the tool that my company uses internally, Bullhorn.

Pros: I like that iCIMS allows me to make candidate profiles within the system and submit the candidate to multiple job requirements without having to re-enter any information. This has the potential to be a big time saver for companies that often submit the same candidate to multiple requisitions.

Cons: The interface could definitely undergo a makeover; while functional, iCIMS is not interesting to look at whatsoever. I have also found that it can be a bit of a pain to enter information about candidates to the extent that iCIMS requires. For example, to make a candidate profile, you need to have the correct address and phone number of a candidate. While we usually have the phone number on hand, I usually have to hound people to give me their address quickly so I can submit them in a timely manner.

Recommendations to other buyers: iCIMS has the potential to be a great tool, but I would consider other options at this time. It is certainly not my favorite time of the day when I need to log into iCIMS.

Easy to navigate.

Jan 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: It's very easy to use and navigate through the system once you are familiar with everything. Although the system can be a little cumbersome at first.

Pros: The implementation was practically seamless and customer support has been responsive. Very easy to manage from an administrative standpoint.

Cons: After the system has had an updated things go a little haywire and it's hard to navigate through the system sometimes.

Recommendations to other buyers: Have a thorough and very specific understanding of what you'll need from the software, who your users will be and the specific workflow for your different types of hires.

Great platform!

Jan 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: iCIMs offers a platform that is easy to use and offers great features for identifying top talent! Their customer service is excellent!

Icims Talent

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: iCIMS has the best thus far reporting generator and capabilities and features. This program is very user-friendly and customer service is awesome as well.

Pros: Great report generating.

Cons: Expensive.

Recommendations to other buyers: Make sure this is cost effective for you company size. We are 300 strong and it works for our size.

iCIMS: One of the best onboarding systems out there

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am an iCIMS Administrator at a company with 1500 employees and the ability to customize all aspects of the system is great. I'm able to put locks on what hiring managers can see and what different login groups have access to. The reporting capability is robust however, we would like more visually pleasing graphs for the hiring managers. iCIMS is integrated with our payroll software and it's seamless. I really don't have any complaints about iCIMS.

Pros: Easy to use, Customization, Help Desk is always helpful.

Cons: Reporting should be more visually pleasing.

Recommendations to other buyers: Buy it.

Not the best for the price

Dec 12, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I have been using iCims for about a year now and I'm not really impressed. The software is not very user-friendly and hardly any of my hiring managers can figure out how to use the product. I am limited on how many hiring managers can be set up with log-ons which isn't great for us. I wish there were opportunities for us to come train in person because I'm sure there are features I'm missing that just don't stand out right off the bat. This product is also really pricey for what we use it for.

Pros: Stores information and allows you to move applicants through hiring process with good notes section

Cons: Cost, ease-of-use, lack of training opportunities

Recommendations to other buyers: You will need to have several training sessions for your hiring managers unless they are computer-savvy; in which case they may be fine with a quick tutorial.

Extremely Happy

Dec 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: iCIMS has been great to work with from day one. Although we do not use the software to its full capacity due to being a smaller company, we really appreciate how it can accommodate a smaller (100ee) company. Their reporting is top notch and although they need to improve some small functionalities - they are working constantly to always improve and they Listen! to your recommendations.

Solid ATS Option

Dec 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: iCIMS is a solid ATS option. In my opinion, as an HR professional, it is easy to use and has tons of options. Some of our managers, however, complained about how user-friendly it is, but I didn't have any issues with it.

Not for use in Australia

Dec 07, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Does not integrate with SEEK, app doesn't work on iTunes Australia and consultants/helpdesk struggle with providing support with the time difference - would not recommend progressing if you live outside of the USA bubble.

The Best ATS SYSTEM

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: This product is extremely user friendly, very easy to use. Evening getting some computer lacking hiring managers trained on this software was extremely easy. if you can use an android phone or apple, this is just as easy to learn.

Pros: web based, user friendly

Cons: not much

Recommendations to other buyers: i highly recommend having a look at this before you make your final decision

Best application tracking

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Comments: iCIMS offers scalable software solutions to aid talent acquisition. Its flagship product, Recruit, gives users access to their entire hiring pipeline in a single dashboard. Each dashboard can be customized and configured to the user¿s liking, allowing them to monitor job openings, application statuses and recruitment data.

Talent Acquisition Specialist

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: The product does what I need it to do but isn't all that efficient in functionality

Pros: stores all of my candidates in one place

Cons: The "job posting" piece that is claims to have produces almost no candidates for me. The views are not user friendly.

Recommendations to other buyers: Its an okay product if you have a small operation like ours but if you have a ton of open positions and need to fill stuff quickly it will not be the best option. It is cheap so that is always good but you get what you pay for.

iCIMS review

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Used briefly - for about a year or so. I find it more robust than some other competing products that I have used. User-friendly in nature and very intuitive.

Pros: User Interface

Cons: A little clumsy at first but if you are remotely resourceful, you can quickly solve the problem you are experiencing.

Easy to Use

Nov 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Nice Platform. Very easy to use. Has bunch of awesome functionality that helps the recruiting teams a lot.

Various options of functionality

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Somewhat overpriced for small startups. Just tried their demo product!

iCims

Nov 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I will say iCims is probably one of the best talent platforms I have ever used. It takes functionality to a whole new level. It helped speed up the process from checking three different sites (Application, background and video interviews) I will say that using this tool in sync with Ultipro is awesome! All the things you need to have all your application and new hire paperwork are in one spot. The backend items spoke with Ultipro and everything just went to a smooth transition. I will say working with this system is a system I would push to use at any company I am doing talent management with.

iCims Review at NYU

Nov 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We recently implemented iCIMS at NYU a few months ago as our recruitment software for staff and administrative positions. So far, I am really enjoying using iCIMS. It integrates with our current HRIS (Workday) seamlessly. The customization, reporting features and search functionalities are great, there's so many things you can do. I also love that you can schedule interviews directly on the iCIMS platform.

Pros: iCIMS is cloud based so you can access it from anywhere, user-friendly interface, helps differentiate internal and external applicants, all the on boarding paperwork we used to do via email or manually can now all be done directly in iCIMS which helps keep everything organized and consistent, it's great you can customize job postings since we have different Schools within NYU each with their own branding, and lastly it's great that you can group people together and mass download applications and send them to hiring managers.

Cons: Nothing so far.

Icims

Nov 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: we recently moved to iCims from Open hire.This software is definitely better than Openhire.

Very supportive software

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Comments: Icims provides very good software for talent acquisition, although it is pricey the customer service is unparalleled.

Great Recruiting software

Nov 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use. Easy to run reports. Easy to train on. Very usable features

Overall: I have used iCIMS for many years for recruiting. I enjoy the easy to use system and having all my locations be able to use the same system makes recruiting SO MUCH EASIER!

Recommendations to other buyers: Ask every question you can think of during implementation, even if you think it's a silly question. You will have so many fewer headaches once you go live.

A great launching point

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: iCIMS took a long time to configure, but it was well worth it. Everyone on their team is available for answering questions and troubleshooting and have been extremely friendly and responsive since Day One.

Pros: Ease of searchability, excellent email templates, huge libraries of files and questions.

Cons: Emails sent through the software often get sent to junk or spam folders.

Recommendations to other buyers: iCIMS is definitely more expensive than a lot of other softwares we researched and does not have the most attractive platform - however, it is a very powerful tool that can be harnessed with more ease than its competitors.

Recruiter

Nov 03, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Good Staffing Software as long if you have Designated IT Specialist on Staff who is able to work with Software Setup and Provide Technical Support

Pros: Ability to use Multiple Windows so you can do work with Multiple Candidates and Project at the Same time Nice Dashboard that shows All Staffing activities , Clients Orders, and status at a Glance Has most of General Recruiting needs for Direct Hires Companies and Large Employers Can Rate Candidates from low to high

Cons: Extremely Difficult to Customize, need to have IT Support Can't Search by Degree Limited Search Capabilities (Boolean is the Best Search Option) Can document submittals from Candidate Profile Does not always highlights skills during resume Search Does not do Smart Searches based on the JOB Description (AS promised by iCIMS) Not Designed for med to large Staffing Firms with contract opportunities Limited Reports Capabilities (Extra for everything)

Recommendations to other buyers: Good Software but not very user friendly, needs to have more updated look, designed for Larger employers or Staffing companies that do Direct Employment

ICIMS

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Comments: We are in our third year of using and ICIMS and it has made my job as Director of Payroll so much easier. All the documents are in one place and I dont have to go fishing on my supervisors to find them.

Pros: All the documents in one place

Cons: I have trouble with the report side

Recommendations to other buyers: Take all the training they have to offer.

Okay System...

Oct 31, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
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Comments: The system is but not as robust as what my healthcare organization needs. There should be a mechanism within the system that allows you to create offer letters utilizing some of the data sources that the candidates references. I.e name, address, position to fill, compensation rate- annual vs. hourly, etc...

Recommendations to other buyers: Dive deeper into integrations with current HRIS systems and ad hoc reporting needs.

iCIMS

Oct 31, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: It has a lot of clicks, but works fine for the most part.

ICIMS Review

Oct 27, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: You get what you pay for. There are defiantly some limitations to the product.

Pros: Ease of use for the recruiter

Cons: Reporting can be challenging

Recommendations to other buyers: Thoroughly check if the product has what you are looking for.

Affordable and easy to use ATS

Oct 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: We are really happy with iCIMS for our recruiting activities. The iCIMS team was able to set everything up in only 2 days and offers great customer service. before iCIMS, we were recruiting manually through job boards and printing resumes. This platform has made our efforts much more efficient and cost effective.

iCIMS

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall good. Great implementation and support team! Some limitations/restrictions and extra cost, but overall good and not unreasonable. They have really tried to customize and maximize our use of the product. The entire iCIMS platform is not fully implemented (i.e. onboarding) at this point ... hope to be by December 31, 2016.

Pros: Cell phone compatible. Integration/automation with existing HRM software and current vendors.

Love, love my iCIMS products

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The iCIMS talent platform as a product is a treat to use. We purchased Connect and Recruit. From sale to implementation to daty-to-day use, I couldn't be happier. I found my Account Executive to be honest, knowledgeable, and I am happy to say I got exactly what I expected -- no empty promises. iCIMS can be used as is, or it can be tailored to the needs of your organization. Currently, I am in a fast growing organization of 450; but iCIMS was a great solution for my previous company of 3000 as well. From HR to hiring manager, the platform is user friendly. In addition to being a great product, what makes iCIMS a truly remarkable solution is the level of customer service and support provided by everyone you interact with at iCIMS. I highly recommend if you are looking for an easy to implement product and want a no fuss customer service experience.

Pros: Ease of use, customer service, free updates, iCARE support, overall value. The platform requires little support from your IT team or Sys Admin. iCIMS provides great technical support as well. Integrates with most HRIS and LMS as well as countless assessment and background check products.

Cons: None that I can think of.

Great Service

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Really happy with the platform. It's intuitive for the user and very affordable.

Great tool for recruiting

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our company was impressed by how quick iCIMS was able to set up our account, create a uniform careers page to match our branding and the tools they provide to assist administrators and hiring managers to use the platform effectively. We have been very happy with iCIMS so far and how it is making recruiting faster and easier.

Awesome Mobile; Great Product to Build Around

Sep 22, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The mobile portion from the candidate side of things was really exciting - given the social aspect of recruiting, having a mobile-friendly app is a big plus. iCIMS also makes it really easy for hiring managers to be more involved in the process - in many cases, moreso than other products on the market - this translates to more hires, more quickly, and a better ROI.

Cons: I found that while working with this product at a past employer, there were problems with resume population. While this is commonplace among several softwares, this is really what stuck out here (when a resume was drawn in, the auto-populated fields were consistently misplacing information). Where this became a significant problem, was when candidates/applicants would then have to go through and manually correct and populate/paste their job titles, employer names, dates and work duties into the correct boxes after uploading a resume that was supposed to do this for them. It reflected poorly on us as an employer, and through meeting hundreds of candidates both in/formally, I found that many had abandoned their applications entirely because of this.

Recommendations to other buyers: Spend a lot of time understanding what the candidate experience will be, and understanding the limitations of software (i.e. sometimes stating that only docx files can auto-populate properly means that you are better off having a resume emailed to you and manually entering it into the ATS than having candidates run through a frustrating experience). Also, take a look at how you can build out your process AROUND the ATS - iCIMS has a lot to offer in this respect!

If you are not using iCims you are losing!

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: iCims is the most user friendly ATS system that I have worked with. Its products and features offer efficiency while moving candidates through the screening process. I appreciate the personalized touch we receive from our account manager. Having a dedicated member of their staff on-call just for me, makes me feel more like family and less like a customer.

Cons: The only thing I dislike is the ability to edit notes. Even if the option remained I would like some sort of time stamp to see who edited notes and when they were edited. Not that I want to see mistakes but I would like to know if one of my employees caught a mistake before I could and corrected it. I feel it would be a great training tool.

Recommendations to other buyers: My recommendation would be for iCims to incorporate document storage and a CRM platform. I would definitely purchase both!

iCIMS - Near perfect technical support

Sep 15, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Of all the vendors I've used over the years, iCIMS easily has the best tech support. You can connect easily through phone or open a ticket and they respond within 24 hours. The way the provide instructions is very clear and they are always willing to set up a call and share your screen to talk you through each step. Several times the reps have gone above and beyond to resolve issues or get information.

Cons: Reporting took a while to understand and the admin can be tricky at times.

Recommendations to other buyers: Personal opinion is they aren't enterprise just yet. Having relationships between menus isn't possible and their is a cookie cutter approach to recruitment.

iCIMS Makes Recruiting Fun!

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were "ATS virgins" when we started searching for an applicant tracking system for our upstart recruitment firm. iCIMS won us over with their genuine interest in helping us find the right solution. Their pricing is competitive, the dashboard clean and easy to understand, the platform 100% configurable, and the support is phenomenal. Our recruiting workflow practically runs itself. iCIMS really does feel like a member of our team!

Cons: Integration fees are the only thing we don't like. iCIMS charges a recurring monthly fee for integrated solutions. Although, if you talk with them, they'll cut you a good deal.

Recommendations to other buyers: Compare, take advantage of live demos, and ask lots of questions. We love iCIMS because it's super easy to use, the support is excellent, the staff is personable, and it's robust enough that it will grow with our business. iCIMS makes recruiting fun!

Great Product and Great Service

Sep 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The product has a nice interface that is very customizable for your needs. All of their client service representatives are friendly and willing to help you. The ability to log in as another user is an extremely valuable tool for administrators as well.

Cons: Some of the system configuration screens are a little more difficult to work with, but overall manageable.

Recommendations to other buyers: This is a great tool for recruiting and onboarding but be sure to plan ahead for the long term usage. Many features are dependent on other settings which may impact how you wish to configure your system.

I love how this software keeps you very organized. Awesome system

Sep 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how it helps you to keep the canidates organized in the right position. I make working in the recruiting industry an easy job because you are able to house all of your canidates information.

Cons: If you put the canidate under the wrong files and you move them, the system do not delete the old one. The canidates stays under both files created. Make it should ask if you want to delete or keep them under both position.

Recommendations to other buyers: To watch the videos and do your research to see which system is good for them, but I highly recommend iCIMS to keep them well organized to find the right canidate for the job.

effective recruitment tool

Sep 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of managers to view information supplied by both internal and external recruitment teams

Cons: sometimes the formatting of uploaded resumes gets really butchered.

Recommendations to other buyers: a solid tool when you need to communicate with internal and external recruitment teams and managers.

Used this as a vendor

Sep 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it was very easy to navigate. It viewed very easily as well. Was able to jump in and add who i needed to.

Cons: sometimes i was unable to access my saved files to upload resumes. Would have to log out and log back in.

Recommendations to other buyers: I really don't have any recommendations as i have not utilized very much.