--- title: "Bullhorn ATS & CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bullhorn ATS & CRM the right Recruiting solution for you? Explore 1023 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-cv7vlu7o4-g2dm.vercel.app/p/140531/Bullhorn-Recruiting-Software/reviews/" page_type: "reviews" language: "en" --- Bullhorn ATS & CRM 4 (1023) [View alternatives](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Bullhorn ATS & CRM Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews Maria F H Client and guest liasonHuman Resources, 51 - 200 employeesUsed the software for: 6-12 months. “I am actually working while using bullhorn, it keeps my time secure for me to submit, I get help whenever I need to and made my recruitment process super-fast and easy after I had gone through the interview process.“ January 15, 2026 Ross B DirectorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Extremely hard to track where your CV's have been sent.“ April 28, 2026 Ross B DirectorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “I have paid half of their subscription and get 10 times more accessability with other systems“ April 28, 2026 VJ Vikram J PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Their analytics feature is non-functional, and they admitted to implementing the wrong version, requesting more time to fix it.“ July 23, 2024 DN Deontay N Recruiting ManagerHuman Resources, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “it also is a good tool to display information needed if you have quesitons“ June 26, 2026 Ross B DirectorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “CV Parsing makes no sense.“ April 28, 2026 Anthony C RecruiterMedical Devices, 11 - 50 employeesUsed the software for: 6-12 months. “I believe it had the capabilities needed but I think it takes more up front investment in order to be used effectively, I got support a few times while using it and found them helpful.“ October 27, 2025 AA Ashley A Do not recommend for RecruitersStaffing and Recruiting, 2 - 10 employeesUsed the software for: More than 2 years. “They did mass layoffs because they are losing market share.“ October 6, 2025 ## Showing most helpful reviews Showing 1-25 of 1023 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Talib J. Talib Jetha Staffing and Recruiting Used the software for: 2+ years ### "A great tool to use with a few minor issues" April 21, 2021 4.0 Overall the experience was good but if we knew what we know now, we might have opted for a different tool or at least we would have done more research Pros I like the GUI the most as the simplicity and the ease of use of this tool makes it a fantastic product Cons I like the IT support the least, I think there could be a lot more support that could have been given to us when we were implementing and having some issues at the start of the implementation Alternatives considered [Bullhorn Recruitment Cloud](https://www.capterra.com/p/141485/Talent-Rover/) Reason for choosing Bullhorn ATS & CRM We already had an existing relationship with Bullhorn with our US office Review Source VR Verified Reviewer Operations Manager Staffing and Recruiting Used the software for: 2+ years ### "Bullhorn ATS - Is just the best " December 16, 2020 5.0 I recommend Bullhorn to many of our staffing clientele, I always go back to all the features Bullhorn provides, all of the integrations we use (Indeed/LinkedIn) to name a few. The ease of use is a big one for us and it just works so well with our business! Pros Bullhorn is so user friendly first off! When i train new employees on the use and flow of Bullhorn I have never had an issue with them not understanding. There are so many training videos that show step by step instructions on how to move throughout Bullhorn that are so helpful! Cons There are sometimes latency issues, but this seems to get fixed quite fast! Other than that, we typically do not have many issues within Bullhorn that are worth complaining about. Alternatives considered [PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) Reason for choosing Bullhorn ATS & CRM Bullhorn won in all categories for our business plan, and we are very happy with our decision. Review Source RH Rachel H. Recruiter Human Resources Used the software for: 6-12 months ### "Bullhorn Review" March 31, 2025 3.0 Pros Able to access clients easily and keep a good record of their information and interaction notes with them on file. Cons Accessing my colleagues calendars and my calendar was not as easily accessible. Review Source Response from Bullhorn March 23, 2026 Thank you for your feedback. We are glad to hear that the system makes it easy to maintain interaction notes and client records. We hear your frustration regarding calendar accessibility for you and your colleagues. We make regular updates to our user interface and automated workflows specifically to ensure that team calendars and shared schedules are easily accessible in one place. You can reach out to your account manager to ensure these integrated scheduling tools are correctly configured for your team. Sarah G. Business Improvement & Project Manager Financial Services Used the software for: 2+ years ### "Easy to use and very intuitive" October 12, 2021 5.0 Really great - fantastic support team Pros Its easy to set up and use and has a user friendly interface Cons No built in reporting function as standard Alternatives considered [itris](https://www.capterra.com/p/157249/itris/) Reason for choosing Bullhorn ATS & CRM Nicer user interface and ability to integrate with other software Switched from [Voyager Infinity](https://www.capterra.com/p/87313/Infinity/) Other system was outdated and not giving us anything back Review Source VR Verified Reviewer Marketing Operations Staffing and Recruiting Used the software for: 2+ years ### "Bullhorn" October 11, 2019 4.0 Works overall well for our needs, it's a bit pricey but does the job for a staffing firm Pros It's easy to pick up if you're a new user, the navigation is intuitive and it's rather easy to find what you need, input data, etc. Cons There's a lot of bugs and issues when it comes to logging in to sessions, it kicking you out too quickly, and a lot of features are either redundant or don't exist. (ie. you can't delete a company profile?) It's also difficult to edit features in the field mapping, acts too much like coding if you're not familiar with how to make those changes. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bullhorn ATS & CRM Cheaper and acts as more of an ATS which we need Review Source GR Graeme R. Director Human Resources Used the software for: 1-2 years ### "Bullhorn is great for perm recruitment" May 16, 2025 4.0 Overall really good. Good level of prompt response from support and great help.section Pros The flexibility and ability that the open apis gives, making it really customisable. Cons Its not built with temp recruitment in mind and isnt good for shift work Switched from [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Cost and functionality better with Bullhorn Review Source KK Kassaundra K. HR Manager Banking Used the software for: 1-2 years ### "Great product!" April 18, 2025 5.0 Used as a talent management tool with multiple candidates in the pipeline at one time. Pros Talent tracking and updating was pretty user friendly. Making sure everyone has visibility as well. Cons Ability to save and return to fields would be a beneficial addition to the program. Review Source CG Charlotte G. Office Manager Management Consulting Used the software for: 2+ years ### "Overview of Bullhorn experience" December 17, 2018 4.0 Bullhorn is a great CRM system, it's easy to learn and use and it has served us well so far. Our staff have picked it up easily however the odd technical glitch can be quite frustrating. Pros I like that the contacts, clients and candidates can all link up so you can keep track of everything and i love how you can track your recruitment process as it's happening. Cons We have had a couple of issues with latency in the past which has been time consuming. A lot of this happened when Bullhorn transitioned to the S Release Review Source SE Sean E. Client Services Manager Hospital & Health Care Used the software for: 1-2 years ### "Bullhorn Review" May 16, 2025 4.0 Was overall positive. It gives a very good overview for client and candidate tracking. Pros Very good applicant / client tracking. Very transparent. Helpfull features to keep track of KPIs. Easy integration with third party apps. Cons The loading times can be quite slow on the app. Customer support can sometimes take quite a while to respond to you. Review Source VA Valerie A. Senior Technical Recruiter Management Consulting Used the software for: 2+ years ### "User Friendly Bullhorn" May 8, 2017 4.0 best I have used in 15 years in the business Pros Very easy to use, no issues at all. Easy to keep track of my consultants using tearsheets. Lots of information on clients, consultants and job orders. Review Source ML Matthew L. Recruiter Used the software for: 1-2 years ### "Best Decision Ever " February 16, 2018 5.0 If you are a recruiter, definitely invest in this software. Pros Deciding to switch to Bullhorn was the best decision our firm made. It is easy to use, and has improved our efficiency immensely. Bullhorn even allows us to store documents on it, allowing our firm to go 100% paperless. This product is incredible. Cons This product requires somewhat of a learning curve, but once you get it, it get's much easier to use. I also wish more features were available for Team Edition users. Review Source DH Deni H. Executive Recruiter Legal Services Used the software for: 1-2 years ### "There are Better CRM/ATS Platforms Available" November 7, 2024 2.0 We used it for about a year before finding a better tool for our team. Once we started using our new tool, it was hard to look back at Bullhorn with fondness. We realized that recruiting was made more difficult by Bullhorn than it should have been. Pros I thought it was easy to understand how to use the product. Cons Bullhorn required double entry and had workflows that were clunky and made efficiency tough to achieve. Review Source Response from Bullhorn March 23, 2026 Thank you for sharing your feedback. We are pleased to hear that you found our system easy to understand during your time with us. While this feedback is from over a year ago, we want to note that Bullhorn is designed as an all-in-one platform to eliminate friction. Our unified foundation ensures that recruitment teams work within one clear pipeline, which removes the need for manual data entry and disconnected workflows. We would be happy to welcome you back if you ever want to join the 8,000+ staffing businesses that currently rely on Bullhorn to grow their placements and profit without growing headcount. We make regular updates to our system to ensure our customers can focus on building relationships rather than administrative tasks. KM Kiersten M. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Bullhorn Review" September 28, 2024 5.0 Pros I love that it's easy to sort through and use Cons I dislike that it can be a bit slow to run Review Source KK Karrah K. Front Desk Staffing and Recruiting Used the software for: 6-12 months ### "Bullhorn is like a cellular phone - all in the palm of my hand!" September 13, 2019 5.0 I have been using Bullhorn for almost a year now - our company has been with the software for at least 5 years and they are doing everything right. At the beginning of this year my organization decided to add Sense Messaging as another way of engaging with our clientele (best decision we've made). These two pieces of software are connected on my platform and have benefited PMC together and on their own too. When we text our clientele through Sense Messaging it automatically is in the database system allowing PMC to keep track of all of the important conversations with our candidates for reference. Bullhorn has solved many business problems with its simplicity also by simply with its ability to communicate with us. The software provides all the information we need to communicate in our industry. Bullhorn has allowed PMC to keep up to date with our clients' needs in positions and our candidates interests and success to meet their goals. Bullhorn is a computer software program progressing with the times of recruitment. Pros Bullhorn is like a cellular phone - all in the palm of my hand - well both of my hands technically - click the mouse with my right hand and type with my left hand when need be. Bullhorn is easy to use, easy to read, it's organizational, it gives you the ability to edit and delete incorrect notations and through contact with Bullhorn's Support Services we've been able to have the software edited for an addition of information that has helped us understand our consumers better to meet their needs. What is most loved about Bullhorn on my end as a Front Desk Agent is having the ability to create and edit templates. I am on the phone from 8am - 5pm Monday through Friday speaking to candidates and clients. Through all this beautiful chaos I am also transferring our customers to our recruiters, payroll admins, and directors. With the opportunity to build and create templates, I have been able to color code, have the message set up, ready to go, and tag my coworkers for knowledge all within a matter of seconds whilst assisting someone else at the same time. There is not a perfect experience to dedicate knowledge here as I successfully complete this task every time. Could not ask for a better resourceful and system. Cons Every perfect piece of software comes with its defects. No person is perfect and nothing they create is perfect either. Bullhorn is stubborn in the category of taking extra steps. When I receive resumes via email, I can simply parse them in no strings attached. However, if I try to parse a resume that has been sent via fax, the option is not there. As a user, one must add the candidate, save the candidate and then go back and merge if the candidate is already on file. A lot of baby steps but doable when need to be done. When candidates apply through our website, Bullhorn is outstanding and automatically merges the file into our system. Sometimes if the candidate is already in our system, Bullhorn merges the two files together and sometimes the software does not which creates confusion for our notetaking and reach outs. Thankfully knowing this, I am always 100% on the lookout for those doppelganger files and ready to merge them to create less confusion for my coworkers and our clientele. Review Source CS Chuck S. Practice Lead Used the software for: 1-2 years ### "Bullhorn review" February 10, 2017 3.0 I'm a former MaxHire advocate, user, trainer, etc. Love the platform. So this is kind of like a Chevy fanatic reviewing a Ford :-) Pros Very clean interface. No over-crowding. Mostly intuitive to use. Love that it's not an installed client on a machine and is cloud based. I like how you can immediately edit some field values on records while viewing them in list format. Love the reporting features and functionality. Hands down 1 of the best here that I've seen. Cons uploading data by .csv...if some data on the spreadsheet is a dupe in BH, it will tell you that x# of the uploads were duplicate. Okay - great. But then, that x# of dupes don't get displayed in my list. So then I have saved the new uploads into a tearsheet, sort the tearsheet A-Z and then open my spreadsheet to cross reference who the missing x#s are to then go find them individually in BH and add to the tearsheet. In MaxHire - which Bullhorn OWNS - I get an option to add the dupes to the list. BRILLIANT! Activities tab in a person record - I think by default always shows (0). But once you click it, you can then see placements, interviews, appointments, tasks, etc. This makes it really challenging to quickly search for those who have any of those activities. The Bullhorn Accelerator browser extension rarely works. How many times do I have to continue logging in to use it? Same for the Outlook add-in. Set up - I'm really disappointed that Bullhorn doesn't take the additional time on initial configuration to work with new clients on setting up (or at least notifying the client of these things) email integration with Outlook or Gmail. This should be a default practice by Bullhorn. I've now been at 2 companies on Bullhorn who didn't even have this setup and didn't even know the possibility existed. Bullhorn should be making these recommendations - they are called best practices - or making these things set up defaults. I know the user has to work with their domain host/email host. Tearsheets - brilliant idea - but to me, a tearsheet is my call list. I put people in a tearsheet per my planning for the next day. You open the tearsheet and you have to open each record to get to the phone number to be able to call them. This is an epic fail. Tearsheet lists don't even display the binoculars for a profile quick view. That would help. Tearsheets don't allow you to manipulate the fields being displayed on the tearsheet (to display contact info). This is a big fail. It was only after months of frustration that we opened a ticket about this to learn that we have to open the tearsheet through contact or candidate fields to then get access to what makes a tearsheet beneficial in the first place. Totally frustrating. Calendar - EPIC FAIL - Bullhorn doesn't have a calendar. I live in Bullhorn, but have to use my Google Calendar or Outlook calendar to see what my day looks like? Again - you guys OWN MaxHire. Another great feature for Bullhorn to make happen. And if I book appointments for people on my team with a client or candidate (and I won't be attending), I don't even see the event at all because I didn't invite myself to get the message to my inbox to then accept my own invitation. Come on - that's frustrating. How can I see when to follow up or get a reminder to follow up if it doesn't exist on my calendar. Review Source JM Jamie M. Managing Recruitment Consultant Human Resources Used the software for: 2+ years ### "Efficient system for managing recruitment agency process from client & candidate side." April 20, 2023 4.0 Bullhorn does what it says on the tin, it's an efficient clean well integrated candidate, job and client management system. If you get great partner software's to merge with Bullhorn the journey can be even more efficient. Pros It was smooth in terms of it's operation, it was a great way to manage your KPI's through intelligence and stats gathering so you know you were 'following the process' Cons Visually after using Vincere one of Bullhorn's competitors, they could smooth the visualisations to understand candidate and client stages better. Review Source PS Pratham S. Mean Stack Developer Staffing and Recruiting Used the software for: 2+ years ### "System for tracking applications for candidates efficiently" December 23, 2022 4.0 Pros Bullhorn provides you the opportunity to gain experience tracking different clients' movements, positions, and prospects. Find the person you're looking for by calling the number. Bullhorn can link to Sense and send pre-programmed messages for first-day checks, end-of-week checks, etc., allowing me to keep in touch with my staff and learn about any problems they are experiencing as well. You may choose multiple tabs based on your needs and designate one as the default so that it always displays the relevant information. I also appreciate having the opportunity to record notes for each sale or hiring discussion and having the flexibility to amend those notes to keep both you and your coworkers informed. Cons A candidate must first be manually created, after which notes and modifications must be added. Speaking about job advertisements, I believe it has to be resolved. Additionally, for the workers I deal with, Pridestaff's broadcast messages occasionally arrive at the wrong time. If/when we entirely close the tab, we have to reopen it. These days, the sidebar is likewise outdated. Review Source AS Akshay S. Team Lead Computer Software Used the software for: 1-2 years ### "A flexible and modern ATS made for efficient recruiting" April 22, 2024 3.0 Bullhorn ATS offers a robust suite with a strong focus on centralized data management, workflow efficiency, and insightful analytics, tailored for recruitment agencies. Its user-friendly mobile interface is commendable. Yet, its complexity and premium cost structure may pose challenges, particularly for startups. Enhancing customer service responsiveness would be beneficial. Pros The platform excels in consolidating candidate information in one database, streamlining the search and access process. Flexibility is key with Bullhorn, as it allows the tailoring of recruitment workflows and provides numerous automations for routine tasks. Furthermore, it facilitates effective coordination between recruitment personnel and hiring managers. Cons For those less technically inclined, Bullhorn may present a steep learning curve. The investment can be significant for startups since costs scale with user numbers. Reliance on integrations means troubleshooting can be problematic, and the storage system may require technical adjustments. Compared to its competitors, Bullhorn could offer greater adaptability and more expansive customer support. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source DS Darshan S. Technical Recuiter Staffing and Recruiting Used the software for: 1-2 years ### "Excellent Recruitment Platform " May 7, 2020 5.0 Collaboration between many other teams which is used in hiring process is a lot easier using Bullhorn. It helps us to keep each and everything track in a timely manner. Mass Emailing is the effective feature where you can send emails to many candidates whom we are exactly looking at without a candidate knowing them that it's a mass email because the mail looks as if you have sent the mail personally. Pros User friendly complexity is reduced a lot compared to the old version of software. It has an option to save the visa status of the candidate. Tracking candidates and updating their status if they are available in the market or not is easy. Using it couple of time makes you an expert in it. Picks up the exact candidates which we are looking for based on the key skills which we have used. It has an option to leave notes which helps other users in the same company to know in the candidate is interested or if any others have reached the same candidate. Each user has his own dashboard to check the number of submission done and the interviews. total number of candidate on boarded. Its lot worth than what we are paying . Loading time is less which helps us to reach many candidates with short duration of time. All the mails sent to the candidate is saved in the history which is more helpful. You can find the candidates profile by just making a search be his address or name or by his contact number. Cons if the resume is in the PDF format then this cannot be downloaded in the DOCX format. When we are facing an issue we don’t have a source to gain knowledge about it only the training of this software is given at particular time. I see that there is a bit delay in the customer service response. When we open three to four new tab and open new jobs in each and refresh the highlighting part will be interchanged. Review Source Aillen G. Sales Support Retail Used the software for: 2+ years ### "Organized and ease" April 6, 2023 5.0 Great! its serves it purpose Pros i like the organized candidates profile and update every thing in this single database Cons all is serve well and perfect for the job Review Source mR mark R. President Computer Software Used the software for: 2+ years ### "Bullhorn review, stay away if you are not a large recruiting firm" February 28, 2017 2.0 Their product lacks common sense functionality for basic recruiting. An example is the inability to remove a candidate from a target list from the candidate record itself. You have to navigate to a separate list section to remove the candidate from the list. There is zero relationship with them as a company. An example is having to go through a scripted check in with every customer service phone call, with a high probability of never speaking to say person twice. Another example is investing an hour of my time with their product management people for them to hear my input of suggested common sense functionality. Promises were made that the most simple suggestions would be done within "six months", it has been over twelve and none of them have been embraced. Their product updates are heavily centered around score boarding and other sales productivity and CRM measurements, etc. , largely for executives to analyze and motivate large teams. This functionality is not relevant or helpful to a small recruiting team. Their product is super inflexible and often requires professional services at $$ per session to make a change. An example would be a need to change all candidate's with the city name of "Washington" to "District of Columbia". This simple database update is not possible without Professional Services' involvement, at $$. This is a silly example, but you get the point. We finally decided to pull the plug and go to different firm. We had to pay up the entire contract in advance in order to get OUR data backed up. We immediately paid in advance, dealt with them wanting to bill us twice (not recognizing the advance payment) and with big delays and false promises on when will get OUR data. It has been two weeks, still waiting. STAY AWAY FROM BULLHORN. Review Source Response from Bullhorn January 1, 1970 Hi Mark, I'm very sorry that we failed to provide you with a great customer experience. While, one of the issues you mentioned (the ability to remove a candidate from a tear sheet from the candidate record) has been updated in a recent product release, I understand your additional frustrations. If you would like to discuss your experience with Bullhorn further, or if their is any way I can assist you in your cancellation process, please feel free to reach out to me at emily.saquet@bullhorn.com.i am happy to be of help. Best, Emily Saquet Customer Marketing Specialist at Bullhorn VR Verified Reviewer Sales Director Sports Used the software for: 1-2 years ### "Decent ATS" July 25, 2022 3.0 Overall Bullhorn was good for getting resume through job posts. Pros Good for job posting and resume sorting on a daily basis. Cons not the most dynamic ATS compared to others as far as functionality and integrations. Review Source VR Verified Reviewer IT Support Analyst Staffing and Recruiting Used the software for: Less than 6 months ### "Powerful tool, mid level complexity" May 1, 2017 4.0 Pros \- Great enterprise implementation team - Intuitive layout - Useful data integrity features (ie. any field can be made mandatory) - Automatic Email inclusion - Good support (within local AU support scope, US support has been underwhelming) - SalesDuel Cons Built-in reporting is non-existent with two addon options available, the first being a third party who can create reports for you, and another called Canvas - BullHorn's solution to the overall lack of reporting. Cavnas: Canvas is an in-house rebuild of Cognos Reporting suite however it has a lot of key features disabled, such as the ability for report creators to Cross-Join when required, edit SQL code to enforce certain report behaviour and some minor inconsistent functionality behaviour. Any raised issues are handled well by our local AU support, however, the US Canvas development team are rarely able to provide long-term solutions. As of 1/5/2017, I can't endorse Canvas as a complete or entirely functional product. Training: If you are moving from a system like JobAdder where the entire concept is around making the process as simple as possible and are making more fields mandatory, you'll need more than the basic BullHorn supplied training for your users to ensure the transition is smooth. Data Display: Some overarching data is unavailable in any form, such as "Last Contacted". You can find "Last Note Added" and "Last Edited", however, neither of these take into consideration the Outlook Email integration they have in place. Which makes it difficult to determine the last time a contact was actually contacted in any way. The solutions around this are poor. Review Source VR Verified Reviewer Account Manager Staffing and Recruiting Used the software for: 1-2 years ### "Bullhorn - Staffing & Recruiting " December 21, 2021 4.0 Overall satisfied with my experience with BH. Easy program to manage my job orders and seems to work well with our assignments and onboarding team. Does what it needs to do and has a simple lay out! Pros BH is overall easy to use; It's a lot easier to search via job numbers. The systems is very straight forward; easy to make notes, comments, change requests, update job descriptions and details, etc. Cons The search functions aren't the most accurate when it comes to candidates. I also wish the system could calculate the bill rate once the pay rate is entered, especially for accounts with a specific markup. Review Source Jackson W. Staffing Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Daily Driver" August 26, 2022 5.0 Pros I do everything in bullhorn. It may feel bulky at times, but that is just because it is bursting with functionality. There are multiple paths to accomplish the same result, which is convenient. Cons Bullhorn has a relatively high learning curve. Due to its nature, it is a long runway to learn how to use all of its many best. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.