# Page 12 | Bullhorn ATS & CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Bullhorn ATS & CRM the right Recruiting solution for you? Explore 1021 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/reviews

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Bullhorn ATS & CRM

4 (1021)

[View alternatives](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/alternatives/)

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Last updated March 23rd, 2026

# Page 12 - Reviews of Bullhorn ATS & CRM

## Showing most helpful reviews

Showing 276-300 of 1021 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

Jennifer C.  
Senior Recruiter  
Staffing and Recruiting  
Used the software for: 1-2 years

### "New User"

February 14, 2017

3.0

I have no formal training with Bullhorn so have been learning as I go. My review is based on how easily I have been aable to use the ATS without training and by using my own Google searches for information.

Pros

Fast Find, binoculars icon

Cons

I have been unable to link up with my LinkedIn account

Review Source

Response from Bullhorn

February 28, 2017

Thank you for taking the time to review Bullhorn. I wanted to connect with you to let you know that we do offer some free training resources including an online Bullhorn Academy website, free monthly training webinars, as well as our support and resource center. Please feel free to reach out to me at emily.saquet@bullhorn.com and I'm happy to provide you the link to Bullhorn Academy, and to ensure that you receive email notifications for any future free training webinars. I hope that this helps! Best, Emily Saquet Customer Marketing Specialist

SS

Sheena S.  
IT Manager  
Accounting  
Used the software for: 2+ years

### "Solid ATS but S-Release not build with existing users in mind"

September 20, 2016

3.0

Pros

The core functions and work flows of Bullhorn are solid: opening a job, tracking the job and candidates through to placements, keeping track of company, contact, and candidate information.

Cons

The reporting and back office functionalities leave a lot to be desired. It is often difficult to extract the specific data we want from the database and then put new information en masse back into Bullhorn once we have analyzed it. The candidate search also does not work as well as it could (e.g. if you ask for candidates with criterion A AND criterion B, it often returns results that contain only one OR the other criterion). Finally, there is not an efficient way to prevent, identify, or merge duplicate records.

Review Source

SI

Sanjeev I.  
Sr. Sales/Technical Recruiter  
Staffing and Recruiting  
Used the software for: 2+ years

### "BullHorn ATS review"

October 4, 2016

5.0

Used it extensively with the past company for over 2 year, very easy interface compared with prior ATS used having a single window interface rather than multiple tabs needing to be opened. Not sure of price as another department was handling it but ex-employee have indicated being reasonable for both individual and ability to scale upwards

Pros

Simple interface, ease of navigation. No multiple windows to open and select

Cons

compared to the current ATS I am using (Jobdiva) ability to input years of experience for specific technology, Jobdiva also has something called Mapping for technology arena

Review Source

LM

Laura M.  
Owner  
Staffing and Recruiting  
Used the software for: 2+ years

### "The worst customer service of any company our business has dealt with"

March 22, 2016

2.0

Pros

There honestly isn't anything nice I can say about Bullhorn.

Cons

the customer service is awful and they promised us things that didn't happen (ex. training for just our company - never happened. We only had one training class and that was held with 40 other people from different firms. They said we had to pay for extras.) The cost of Bullhorn is astronomical compared to other softwares that do the same thing. I can not stress enough - do your research. If you like being put into ques to have your questions answered then bullhorn is the software for you. Everything has to be submitted by a ticket and you deal with multiple people across multiple departments to get anything done. In the process, you get lost. The price has increased with us each year and they make us pay for more users than we currently have, even when I told them that we hired 2 consultants for one month only.

Review Source

JW

Jordan W.  
Operations Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "User-Friendly! "

October 5, 2017

5.0

Bullhorn is consistently improving their product, which is why they get a 10.

Pros

Bullhorn has a user-friendly interface with customizable features that made it fit our business. The CRM is perfect for the staffing industry and has helped our business improve with some of the available reports. Bullhorn Back Office completely changed our back office efficiency and eliminated a lot of administrative work for our Recruiters.

Cons

Some features are static that we do wish to customize. If the CRM becomes fully custom, it'll be perfect!

Review Source

Zachary R.  
Senior Business Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Product (From SFDC to Bullhorn)"

October 25, 2017

4.0

Pros

Robust recruiting software... always introducing new features and have sounding boards for their customers.

Cons

Still needs work on workflow customizations. There is a standard process that Bullhorn recommends, but has limited flexibility on how to administer the recruiting process.

Review Source

ID

Irene D.  
Delivery Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Recruitment Game Changer"

March 13, 2017

4.0

I've had the opportunity to use various other recruitment tools through my employment at other recruitment agencies. I must say, after using Bullhorn, my approach to my work has changed because of the way Bullhorn has helped me. It allows me to focus on the more important aspects of recruiting such as candidate engagement and finding quality candidates, understanding of job requirements, and closer coordination with our client engagement managers and staff. I can easily track communications, candidates, submissions, job status, and other details.

Pros

Clear information. Well laid-out. Simple enough to use.

Cons

Candidate search filters.

Review Source

ATM

Arthur Thomas M.  
BDR  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Bullhorn ATS"

February 11, 2021

5.0

The biggest problems were the detailed level of contact information that was retained and put into use by the software to help the company more closely pin down and identify the right candidate.

Pros

Bullhorn was a very robust and comprehensive tracking system for contacts and for finding candidates and keeping track of all of the pertinent information. It could be tailored to fit the needs of the individual company that it was being used be they large or small.

Cons

There were not really any features that about Bullhorn that I did not like as I was constantly learning about new features as we expanded the uses for the software.

Review Source

AJ

Anil J.  
Senior Application Developer  
Automotive  
Used the software for: Less than 6 months

### "A fantastic recruitment software."

July 7, 2018

4.0

Pros

The application is flexible, affordable and is rich in features. It is integrated with MS exchange, MS office and outlook, this helps in keeping a watch on the communications between the client and the candidate. You can personalize the application according to your organization’s workflow. Record creation is very simple, you can do it just by a ‘drag and drop’. The interface is very user-friendly and it is easy to navigate. You can get the details of the previous job, to check the success of the work of the respective candidate. Provides great customer service and support. Presence of strong reporting capabilities and marketing options. Exhibits superb search capabilities. You can track the important events and statistics. Commission management features and note taking regarding respective candidates. The application is updated regularly.

Cons

The application loads the welcome page with a lot of features which makes slight confusion for first time users.

Review Source

JA

Jennie A.  
Managing Partner/Owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "A+A+A+A+F"

January 11, 2017

5.0

Customer service and ease of use are outstanding what I can not find through the resource center you make it possible for me to understand through the customer support. I love the people. I love the product. If there is a feature not currently available you take it to the developers and low and behold you make it possible. Wow. Awesome product, awesome people. My number one complaint now is that I paid for my service ahead. Great for you all at Bullhorn you have my money. But my partner left the business and I needed to drop from 2 seats to 1 because I prepaid my account I was screwed out of money. If I was month to month I could have terminated the 1 seat immediately but because I paid ahead. OUCH! It cost me and you all WON big time. Not a fair way to treat a small struggling business. Thanks a lot guys! So, Your financial side is unfair.. That's the reason you guys get three stars for Value! Otherwise, it would be five stars like all the rest.

Pros

AWESOME PEOPLE, AWESOME PRODUCT.

Cons

FINANCIAL - Financial is the side you really need to focus in on. PRODUCT/SERVICE IMPLEMENTATION - Implementation of new/additional services don't work well which is sad because I truly love the people and love the product. Care for current services is 100% perfect but implementation gets lost in the mix but the money is sure collected for services not rendered.

Review Source

Tiffany H.  
Managing Partner  
Staffing and Recruiting  
Used the software for: 1-2 years

### "The Best CRM/ATS for Recruiters!"

May 17, 2016

5.0

We are a boutique executive recruiting firm and have used Bullhorn for over 4 years. Bullhorn was built by and for recruiters and it shows - the product is intuitive, user-friendly, and follows our natural workflow. We went with the version that can be customized, which I highly recommend as it has allowed us to make tweaks specific to our business. Customer support is outstanding. Anytime we have had a question or issue they have addressed it quickly and thoroughly.

Pros

User-friendly, intuitive, lots of features to cover recruiting process from A to Z.

Review Source

VR

Verified Reviewer  
Csr  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Bullhorn"

July 18, 2022

4.0

Overall the program works for what it is needed for. Never have had to wait to get paid hours are always showing and correct with total suppose to be paid.

Pros

It is very easy to use when having to log the hours that you worked for the day and the whole week and easy to submit to manager.

Cons

Bullhorn sometimes difficult to get it to work properly and good luck getting the app to work most of them time to log in that way usually have to go to website.

Review Source

JC

Jim C.  
President  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Ease of use"

June 9, 2017

5.0

I appreciate the support and caring shown by the Bullhorn staff.

Pros

Bullhorn is a fully integrated ATS system that makes interactions with your clients and candidates easy. The best part of Bullhorn is that they leverage their partners and not try to develop everything on their own. This allows you to have the best of every application or add in.

Cons

I would like to see a better mobile option. Not having a mobile application is sometimes an issue. This can become problematic when you are out on sales calls and trying to conduct business and there is just no easy way to do it. Going to the website to login in is cumbersome and not very intuitive.

Review Source

VR

Verified Reviewer  
Candidate Relations Specialist  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Bullhorn"

December 18, 2018

4.0

Pros

I like that you can track the metrics fairly easily and that you can set it up to link with textus and linked in

Cons

The search bar is not great, you have to know the exact information word for word to find things

Review Source

GM

George M.  
CEO  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "BH Pros and Cons"

January 26, 2017

4.0

BH is robust but many times is difficult to use. If it wasn't for support being so strong, I'd probably have a different opinion. We've had to go to Monster Cloud Search because how terrible the search tool in BH is.

Pros

Pros- The emailing set up is nice and efficient with it being integrated into outlook. The Monster integration availability is also a very nice feature, it makes finding candidate much easier. Monster and cloud search integration is really nice. Parsing, for the most part, is ok and smooth.

Cons

Cons: Searching candidates outside of cloud search is terrible. Pdf files sometimes parse terribly, sometimes it just parses as strange symbols. I always have trouble logging in but I also use firefox so that could be some of it PDF’s most of the time have a hard time parsing properly into the database. I get errors about 25% of the time when trying to upload a new resume into the overview- says BH error. Searching is difficult, even with the training tips I still get results I don’t want to see. Having the Monster search has helped A LOT though so this point is pretty much negated by using Monster integration. On Scout, there are way too many candidates that are allowed to expire and while we can resubmit, BH makes it hard for us to do so. Scout needs to be checking in with slack companies more often.

Review Source

VR

Verified Reviewer  
Candidate Relations Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Streamline rediscovery of candidates!"

December 18, 2018

4.0

Excellent! Have used with two companies and think they are the best in the biz!

Pros

Automation with candidate communications and ability to customize to your workflow.

Cons

Horrible customer service and lag times for development issues.

Review Source

PB

Patrick B.  
SVP  
Information Technology and Services  
Used the software for: 2+ years

### "Bullhorn"

September 24, 2019

5.0

Overall positive experience.

Pros

Very easy to use - good GUI. Open system - good 'add on' products available to enhance functionality Good CRM for sales workflow

Cons

Needs better built-in reporting - creating custom reports is timely and expensive Needs better built-in candidate search features

Review Source

aM

ana M.  
account manager  
Human Resources  
Used the software for: 6-12 months

### "Ferramenta essencial para procura de candidatos "

February 10, 2023

4.0

Pros

Gosto do facto de centralizar toda a informação acerca dos candidatos.

Cons

Por vezes acaba por não ser muito funcional, até mesmo confusa em alguns passos do registo.

Review Source

JB

James B.  
Director of IT  
Staffing and Recruiting  
Used the software for: 2+ years

### "Long time Bullhorn User"

March 1, 2017

5.0

Bullhorn provides a scaleable platform for small and large organizations which allows for a higher return on investment as your firm grows.

Pros

Since Bullhorn is written for the Staffing community the focus and attention to industry usage and workflows positions Bullhorn with a better OOTB experience as compared to a generic ATS/CRM that would require significant customization to get up and running.

Cons

As a legacy large system the streamlining of data sets could be optimized (people record consolidation).

Review Source

WR

Wayne R.  
Managing Partner  
Staffing and Recruiting  
Used the software for: 2+ years

### "Bullhorn ATS - Simple & Effective"

March 24, 2017

5.0

The Bullhorn ATS has all the features required for a robust candidate / client contact system.

Pros

Ease of communication Note & file retention Ready access to historic data

Cons

Choosing random dates on the calendar for tasks with multiple follow dates that do not fit the standard provided recurrence pattern of every day / week / month etc. Inability to add open job orders or potential job orders to Client or to transfer any historic job orders from a contact that has left the company.

Review Source

VR

Verified Reviewer  
Marketing Specialist  
Human Resources  
Used the software for: 6-12 months

### "Good for Staffing agencies "

April 9, 2019

5.0

Pros

Being able to make contact lists, add notes and send emails to candidates.

Cons

Distribution lists for eblasts/massive emails are only for up to 500 contacts. Eblast service is not friendy at all.

Review Source

EN

Emerson N.  
Owner  
Staffing and Recruiting  
Used the software for: 2+ years

### "Fell off the cliff post-merger"

December 1, 2020

3.0

It was great at first. They were hungry and eager for my business. As they grew, though, customer service worsened, and once they merged with a UK-based parent, it fell off the table.

Pros

Before they merged with a UK based firm, they were great.

Cons

Post-merger, now several years back, customer service tanked.

Review Source

KL

Kevin L.  
Bullhorn Administrator and Trainer  
Pharmaceuticals  
Used the software for: 2+ years

### "Easy-to-Use CRM with Excellent Customer Support"

March 24, 2017

5.0

I have been the Bullhorn Admin/Trainer at my last 3 companies. I find it to be a very user friendly CRM with all the tools that I need, and not a lot of frills clunking it up that I do not need. New users can be trained and brought up to speed very quickly. One complaint - reporting. The customization of reports is lacking, although I believe I could get better reporting for a fee.

Pros

User Friendly Easy to navigate Can quickly bring new employees up to speed Fast response from customer support Live Chat support functionality

Cons

Reporting

Review Source

KO

Kirsten O.  
Sr Recruiter  
Management Consulting  
Used the software for: 2+ years

### "Bullhorn ATS"

April 19, 2017

5.0

Over Bullhorn is the best ATS I have used

Pros

The ATS is easy to use, has great tracking of candidates, and so helpful in following the candidate through the process.

Cons

Sometime the ATS is hard to search and pull back the best folks. We use tearsheets to keep things tracked

Review Source

DB

Donna B.  
Director of Operations  
Staffing and Recruiting  
Used the software for: 2+ years

### "Love it! Implementing BBO now..."

March 24, 2017

4.0

Great learning tools for new users.

Pros

I like how everything ties together - candidate records to clients to jobs to placements. Like that I can customize fields and drop-downs as needed. Outstanding customer service!

Cons

The biggest pet peeve I have with Bullhorn is how quickly I'm locked out and have to re-login. If I haven't worked in the system in about 30 minutes, its frozen and I have to close out and start over. I log in about 5 times per day. Ugh!

Review Source

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