# Page 14 | Bullhorn ATS & CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Bullhorn ATS & CRM the right Recruiting solution for you? Explore 1021 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/reviews

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Bullhorn ATS & CRM

4 (1021)

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Last updated March 23rd, 2026

# Page 14 - Reviews of Bullhorn ATS & CRM

## Showing most helpful reviews

Showing 326-350 of 1021 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CP

Chris P.  
Managing Partner  
Staffing and Recruiting  
Used the software for: 2+ years

### "Contracts are designed to penalize customers"

July 10, 2017

2.0

They offer additional training ... for THOUSANDS of dollars. They will auto renew your contract for 2 years - AND FORCE YOU TO PAY IT ALL OUT. They are extremely unfriendly to new staffing companies and ruthless in squeezing all of your money out of you.

Pros

Product looks smooth/unique, and they have a big/known name. That's about all we can say they have going for them

Cons

They are only interested in big customers. Smaller/new businesses WILL be punished for using them.

Review Source

AB

Alexis B.  
Marketing Manager  
Management Consulting  
Used the software for: Less than 6 months

### "Easy to use! Tedious on-boarding"

May 4, 2018

4.0

My company is coming from no previous software experience so even having a program to organize candidates and search, email, make notes is huge for us. However, I feel like their introductory process could be tightened up.

Pros

Bullhorn is pretty easy to use once you get all of your information in it. The search function is an excellent resource and the customization per user makes it stand out.

Cons

The on-boarding process was pretty tedious. Once you commit and sign the contract, you have to spend tons of time doing training modules, taking quizzes, and doing scheduled calls before you can even start using it. Once you finish that, you're put on a 3 week time limit to upload any and all resumes. In our case, that wasn't enough time (we're a company that had no previous candidate software so we were dealing with paper resumes, imbedded resumes in emails, etc) for us and we're likely going to have to pay for another bulk upload down the road. Also, I think there are still a few kinks to be worked out in the software and to get ahold of a customer service rep takes a lot of effort-- even just for simple questions.

Review Source

AW

Amanda W.  
President  
Hospital & Health Care  
Used the software for: 2+ years

### "Comprehensive"

April 14, 2017

4.0

I liked it but hated having to commit to lengthy contracts. Not completely intuitive to use. Really needs ongoing training to use efficiently.

Pros

Comprehensive.

Cons

Requires lengthy contract. Expenditure e set up. Needs a lot of training to use effectively.

Review Source

RH

Raegan H.  
  
  
Used the software for:

### ""

September 3, 2013

1.5

Bullhorn is an incredibly inefficient tool. I can't call it a CRM/ATS tool because, frankly, it does not provide the tools you would expect to see in an CRM/ATS tool. One of my biggest issues is around the inability to manage candidate relationships and candidate workflow - both for pipeline candidates and those that you're actively moving through the screening process pre, during and post job interview. There is no dashboard and nothing is modular so you can't customize it to meet your specific needs as a Recruiter or BD or individual. I have to use endless excel spreadsheets to manage where I am with each candidate that I am reviewing for job orders, and for each candidate that I don't have a position for but have identified them as a qualified professional that I want to build a relationship with and move through the process over time. Sales has no way to track and segregate top clients vs average clients. The reporting features are so limited that, as the user, you can't find what you're looking for quickly. It's an incredibly disappointing tool and it feels that no one in the development team took the time to do focus groups with real Recruiters and BDs to see how they manage their daily activities. The tool's lack of ability to help me manage my "closest to the dollar" activities has cost me and my company a great deal of money. We need something much more interactive, a tool that understands the bombardment Recruiters face with the onset of all of the social media networks. A tool that will aide a Recruiter to manage and see all of the activities they are working on with a dashboard.

Review Source

JL

Julie L.  
  
  
Used the software for:

### ""

September 3, 2013

3.0

We are a small search firm in Boston and have used Bullhorn since 2004. Initially, we found their SaaS to be a useful and robust tool with reasonable reliability and limited outages. Part of why we decided to move forward with this CRM was because of its 'seamless integration' to our website, email, and searching capabilities. This is changing. They will no longer be supporting the API (application programming interface) next year - what this means is that our jobs will no longer display on our website. They have not given us any warning. They are no longer supporting email, and self admittedly stated that this has not been their strongest suit, but are suggesting a partnership with Outlook. All of these changes come at a substantial cost to the customer. We have suffered with clunky and inelegant search capabilities because of features that made this CRM more utile (like email, integrated job views on our web page). Finally, there are constantly outages with this product - daily, in some cases. They build this CRM in what they refer to as "clusters" of client bases and these clusters either are overloaded or simply stop working. I stated that the product is easy to use - it will take a couple days of training to get a user feeling comfortable. Customer service is also falling short. Four to five years ago, I would have awarded 4 or 5 stars to each category. I can no longer do this in good conscience. Bullhorn has forgotten how to really take care of the customer. Conclusion: if you are looking for an all-in-one, email, search, webpage job posting CRM, I cannot recommend Bullhorn.

Review Source

BM

Bryan M.  
Recruiter  
Information Technology and Services  
Used the software for: 2+ years

### "Refresher - Home Menu Options"

March 16, 2017

4.0

I find it easy to use but neglect to use all the features it has to offer. ex: Your home menu option has 19 different choices you may select but I only really use 5-8 of them. Maybe a refresher on how these options can help me succeed in my role and the benefit of having it.

Pros

Efficient and easy to use.

Cons

Lot of options and having a video tutorial would be great or having a representative that is selling this software providing a refresher and sharing their knowledge.

Review Source

TM

Tomeka M.  
Recruiter  
Accounting  
Used the software for: 2+ years

### "Great company software"

November 6, 2019

5.0

Overall very satisfied, every excited on how new capabilities are provided on software

Pros

Able to communicate a lot of communication in one software to various departments

Cons

does not establish templates for emails that generically populate

Review Source

HK

Hannah K.  
Executive Recruiter  
Construction  
Used the software for: 6-12 months

### "BullHorn is pretty good so far"

April 25, 2017

3.0

It's a learning process but I over all like the system just wish they could get the glitches out and also wish they would allow you to make a csv export document of your task lists.

Pros

Technical support is AMAZING. You can call them 100 times a day and they don't get irritated and they also send you a recap every time you chat so you can have the steps they walked you through in an email to refer to. There are a lot of resources and training video's to help when you first use bullhorn. I like that you can set up your bullhorn any way you want. You can change the names of text boxes and fields, required fields, what your record categories are called - everything is able to be personalized to your business.

Cons

There are A LOT of glitches because it's on a browser? I don't know if that's the reason but sometimes you search a name in the top search bar that you've searched for A MILLION times and it won't come up. You have to do like a letter of the first name and then the whole name of vise versa but if you type in the exact name in the record it still won't pull it up. It also kicks us out all the time, doesn't load right etc.

Review Source

RR

Roger R.  
Founder  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Too slow to work with (German version)"

August 25, 2020

1.0

Even if features would be okay, speed is the key. Otherwise you don't use it. I set it up and had the contract lasting two years. I used it only a couple of months.

Pros

looked promising, does what needs to be done.

Cons

The software is so slow (I use German version and am based in Switzerland) I couldn't convince myself to work with the software. Also quite buggy (couldn't log in, failed to show data etc.).

Review Source

LC

Liz C.  
Director of Recruiting  
Staffing and Recruiting  
Used the software for: 2+ years

### "Happy Bullhorn user"

June 9, 2017

5.0

Love it!

Pros

Ease of use. Ability to get to different pages and perform actions from anywhere. Love the constant innovation as well as continuing to add more integrations

Cons

Everything in staffing doesn't always happen as planned so the removal or change of things sometimes requires an admin. Ex would be placements but changing our process to adapt! Better on boarding functionality and documentation for help

Review Source

bM

bill M.  
company leader  
Medical Practice  
Used the software for: 2+ years

### "pretty good"

June 9, 2017

4.0

enjoy the product just need to continue to modify as needed and make more features standard and not additional add ons

Pros

ease of use, tracking, keeping everyone on same page - have been using bullhorn for a while and enjoy the product

Cons

price, implementing new services within bullhorn, running reports more training offered with bh on a regular basis, do not believe using all the tools that would help. don't know what don't knoiw

Review Source

AM

Ashley M.  
Project Management Consultant  
Management Consulting  
Used the software for: 6-12 months

### "More than you need for Candidate management and recruitment "

November 16, 2018

4.0

Bullhorn opened up many doors for our recruiting department and helped leadership track metrics that were manual and insufficient in the past. I credit BH as a major component in getting our department up to today’s standards and being able to effectively compete in an industry where any technological failure or oversight can be make or break.

Pros

Bullhorn designers took everything they could imagine recruiting teams needing in a tool and threw it together with the kitchen sink. In terms of features and functionality bullhorn supplies it all for recruiters, account managers, and talent acquisition leadership alike.

Cons

Sometimes it feels overly complex and time consuming to use and find the features you are seeking. However, they are all there and then some. As I’ve used BH for a few months, I started to become more familiar with its UI and it has grown easier for me. Often times I experienced issues with the LinkedIn integration tool where it’s capabilities would fail.

Review Source

VR

Verified Reviewer  
Customer Success Manager  
Computer Software  
Used the software for: Less than 6 months

### "Not modern to meet enhanced requirements"

August 8, 2019

2.0

Pros

They have integrations with many 3rd party vendors, so if you wanna integrate and use it is easy. They also have forms that help you create your own application form.

Cons

No client portals and plus the UI is super old. Because there are so many types of one function, it becomes too cluttered and difficult to use. The quick access is lacking with this system and the pricing did not sit right with me at all. When asked for help on certain issues, I received no proper support.

Review Source

AA

Audrey A.  
.Net web developer  
Computer Software  
Used the software for: 1-2 years

### "This product is so awesome!"

October 6, 2018

5.0

Overall I have a good experience using this .

Pros

It has all the features that you can never imagine , I like how you can edit things on your field while you are viewing them on list formatting , I love there functionality and features.

Cons

Tearsheet won't allow you to edit fields that you want to manipulate , hoping updating this feature making its more innovative .

Review Source

SP

Steve P.  
Director of IT  
Staffing and Recruiting  
Used the software for: 2+ years

### "Great ATS"

June 12, 2019

5.0

Pros

Great API for access to develop custom functions, great support for enterprise customers.

Cons

API could be more advanced, include more entities. Great new features in development, but no launch dates :(

Review Source

ML

Michelle L.  
Director of Sales Operations  
Staffing and Recruiting  
Used the software for: 2+ years

### "Using Bullhorn at my previous organization was incredible and I can only hope my new organization lets me bring it over as well!"

June 9, 2017

5.0

Love it.

Pros

Super easy to use, always innovating, clean and streamlined. Bullhorn affords ease of training my new employees.

Cons

The only frustration was that as fast as Bullhorn is growing, and because my organization experienced turnover of our Account Managers from Bullhorn, sometimes we didn't know what we were missing when something new was released that we could be taking advantage of.

Review Source

BS

Brandon S.  
Director - Shared Services  
Staffing and Recruiting  
Used the software for: 2+ years

### "Bullhorn is the top system in the industry!"

June 14, 2018

5.0

Pros

Bullhorn is an excellent open source system that allows us to effectively engage our Candidates and Clients and driv revenue across our multiple business lines. They understand who they are and what they are great at and bring partners alongside to provide the industry leading tech that they do not have embedded in their tool. the support has also greatly improved in our 4 years where our questions and issues are answered within a day at the most. and, our rep is the best. She is so engaged with us and provides updates and keeps us where we want to be, on the leading edge.

Cons

I honestly have no cons for Bullhorn. the suggestions we have provided over the years have been taken to heart and implemented so that is all you can ask frm a partner. Listen to your clients and take action on relevant things.

Review Source

EC

Emily C.  
Recruiting Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Recruiting Manager"

April 25, 2017

4.0

I've used bullhorn for 4 years. I do think it is better than other Applicant tracking systems out there!

Pros

Bullhorn is easy to organize. I like the tearsheets and company searches and the ability to organize through tasks.

Cons

Not as many search functions as I would like. The parsing can sometimes cause problems and I wish that there was a way to not let someone save a profile without updating certain fields.

Review Source

Dan G.  
Managing Director  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Powerful tool, easy to use"

May 23, 2016

4.0

After reviewing a number of ATS options I was immediately impressed by what Bullhorn had to offer. A lot of thought has gone into creating a clean, intuitive, visually appealing and easy to use interface. The business insights tools are also cleverly designed to provide useful information about my company's operations without creating a burden on users to enter data, as much of the information is collected automatically. I also like the fact CRM functionality has been included, allowing my business development activities to be integrated seamlessly with my recruitment activities.

Pros

\- CRM and ATS integration - Appealing user interface - Business insight tools

Cons

I was disappointed to learn I could only use the LinkedIn integration functionality if I had 3 or more LinkedIn Recruiter licences (a stipulation imposed by LinkedIn). LinkedIn integration probably isn't a big issue for most people but, as a heavy LinkedIn user, it was a definitely a negative for my business.

Review Source

SR

Sara R.  
HR & Business Operations Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Great Software for Staffing"

June 12, 2019

5.0

Pros

There are many ways to accomplish the same tasks within BH, as a result, it is easier to train employees.

Cons

Lots of add ons that are sometimes needed to get the most out of the tools.

Review Source

AH

Ash H.  
Owner  
Computer Games  
Used the software for: 2+ years

### "Removed functionality and expect me to pay more & upgrade to get my old functions back. A rip off."

March 16, 2018

1.0

Pros

It was excellent, and did everything I needed it to. Since they brought in a new "Nova" system they have been removing functionality piece by piece and want me to upgrade to get my old functions back.

Cons

I feel ripped off, and exploited by Bullhorn by their changes. It is obvious that they simply see their customers as a resource to squeeze as much money from as possible.

Review Source

Neema G.  
Administrative and Accounting Manager  
Human Resources  
Used the software for: 2+ years

### "Very resourceful tool"

September 26, 2018

4.0

Bullhorn fulfills every area of our recruitment needs.

Pros

The reports are very detailed and professionally done

Cons

The price of Bullhorn could be a bit cheaper

Review Source

SS

Suzanne S.  
Senior Talent Acquisition Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Works when you work it."

June 14, 2018

4.0

Pros

Its a powerful database with a lot of features. After having used Webpass for a number of years it felt like an amazing step into the future when we switched to Bullhorn.

Cons

If you're not using it properly it can result in more problems than solutions and I wish we had a more hands on experience with Bullhorn to more regularly update our use, practices, and customizations

Review Source

VR

Verified Reviewer  
Account Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Easy to use"

July 29, 2019

5.0

Pros

The functionality of the product is great and easy to use.

Cons

Some limitations with the mapping options.

Review Source

EM

Erika M.  
Svp  
Staffing and Recruiting  
Used the software for: 2+ years

### "Bullhorn fan"

June 8, 2017

5.0

I think the customer service support could be faster and more proactive to users so we can move quickly

Pros

Ease of use, ability to organize top talent. Love the mass mailing features and how customizable the tabs are to each business

Cons

Hard to search, especially candidates not attached to recruiter profiles which makes filling jobs from bullhorn a second option and LinkedIn number one in my office

Review Source

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