# Page 6 | Bullhorn ATS & CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Bullhorn ATS & CRM the right Recruiting solution for you? Explore 1021 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/reviews

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Bullhorn ATS & CRM

4 (1021)

[View alternatives](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 6 - Reviews of Bullhorn ATS & CRM

## Showing most helpful reviews

Showing 126-150 of 1021 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SG

Scott G.  
Founder  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Good Platform"

July 5, 2022

3.0

This is a good platform that is trying to continuously improve its product to keep up with the evolving industry.

Pros

The product is easy to use and navigate from the start. There are some good reports generated once you figure out the "behind the scenes".

Cons

During my time there were a few acquisitions by Bullhorn that were meant to help with automation. The roll-out of the new tools was slow and clunky.

Reason for choosing Bullhorn ATS & CRM

I chose Bullhorn due to its long-standing reputation in the industry.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

I was not a fan of my overall experience with Zoho.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Would recommend to all agencies."

May 2, 2017

5.0

Pros

Covers all features necessary to run a recruitment business and rarely plays up, if at all. I would not look elsewhere at another platform.

Cons

I would like it to add a text message feature. And possibly bulk texting. Also the duplicate feature seems to miss quite a few applicants. And if an applicant applies for the same job more than one it doesn't pick up on that and merge the submission.

Review Source

MA

Mark A.  
Recruiting Manager  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Why we chose Bullhorn over the company choice"

November 19, 2015

4.5

Pros

We were encouraged to use a different ATS and chose to pay a little MORE for Bullhorn S for a few reasons: 1. Email is the primary form of communication for many conversations and the ability to be in the database while in Outlook was the number one reason for choosing Bullhorn S 2. Having the ability to create a workflow that matched our needs was a must. We do both direct hire and high volume contracting. We a process that works for both income streams 3. Customer Service - we almost didn't go with Bullhorn because of "rumors" about customer service support. We took the chance and are thrilled that we did. The customer service team usually picks up in a few rings. Even if the first level tech doesn't have the solution, they will get the issue resolved almost always on the first call 4. Set up went very well. The implementation team helped us to configure Outlook and Microsoft Office 365

Cons

Unfortunately the program setup forces you to select creation of emails using either Outlook or within the ATS. We create our emails using Outlook as normal and the emails are logged in the database. BUT if you are doing a mass email or want to use a stored template, it is a little bit of a process to bring up the email editor and to email via the database. That is manageable. The real issue is that often emails sent within the database wind up in SPAM. I have been told that there is NO solution. It means that I must follow up with the email recipient to guarantee receipt.

Review Source

CG

Courtney G.  
Resource Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "The Simplicity of Bullhorn"

July 28, 2020

3.0

I have used Bullhorn for many years and would absolutely recommend it to a staffing firm who is just getting their feet wet in the industry. It can be a great candidate database if you maintain it well.

Pros

Bullhorn is very user-friendly and perfect for a staffing/recruiting firm who is just starting out and in need of a candidate database. I loved the Distribution List feature, where I could group similar candidates and then mass mail them within minutes. I also appreciated having the ability to see a candidate's entire work history, submissions, interviews, and placements all in 1 page.

Cons

Bullhorn does not have the greatest interface. It also does not have the ability to text candidates. If you are not active in Bullhorn, it will log you out after a few minutes and constantly require you to sign back in.

Review Source

Darren W.  
UK Manager - Recruitment Operations & Marketing  
Staffing and Recruiting  
Used the software for: 2+ years

### "Excellent cloud based Recruitment platform"

October 26, 2017

4.0

Pros

Bullhorn has a great marketplace partnership approach, with a truly customisable platform that recruitment companies can tailor to their needs and specialisations, and then add-on marketplace tools as full integrations as needed

Cons

Lack of a mobile application, but they have recently announced that this will soon be changing, which is great news for all us on the road recruiters

Review Source

JL

Joshua L.  
Administrative manager  
  
Used the software for: 2+ years

### "Easy to use / pricy but worth it! "

January 21, 2019

4.0

Bullhorn is helpful and I love being able to access it from anywhere - the pricing is high but again this is the easiest of ATS/CRM that ia available to consumers - which is a good thing!

Pros

Bullhorn is a super user friendly CRm compared to other ATS or CRM software available. We are able to easily integrate job boards and this list of available integrations seems to be growing by the month! My favorite feature is the texting! A lot of people respond to text and the convenience of having it on BH is easier than trying to find other sources (even though integrations are available)

Cons

Bullhorn offers a matching feature and several filtering systems to help identify candidates. I find these to be lacking with room for improvement. You can go to filter out candidates for a warehouse role but could end up with a variety of admin and blank resumes. It is hit and miss but that could even reflect how our data is parsed into the system. I personally have not had much success using this feature.

Review Source

NR

Nicola R.  
Tech & Data Manager  
Human Resources  
Used the software for: 2+ years

### "It's OK but some major flaws"

November 14, 2019

3.0

Its OK, better than others out there but has a long way to go before we'd consider it perfect.

Pros

Lots of customization ability, searching is good, work flows are logical. Canvas (the reporting tool) is great.

Cons

Some really basic flaws (contacts can't be moved to new company when they change jobs) and too many different ways to do some actions which causes confusion in the "right" way to do something. CV builder is very basic (no header/footer). Lots of "known issues" that they won't tell you about until you've discovered the problem, wasted time doing the investigation of it, then more time reporting and verify it - only to be told "we know about this issue" GRR!! Also the open API is complex and tricky to use.

Reason for choosing Bullhorn ATS & CRM

Promises. And Adapt was horrific.

Review Source

VR

Verified Reviewer  
Technical Recruiter  
Human Resources  
Used the software for: 2+ years

### "Long time recruiter, best ATS I have used "

September 17, 2019

5.0

Very positive. I have been a recruiter for 15 years and this is one of the best products I have used.

Pros

easy navigation with both jobs and candidates through the recruiting life cycle. I like how easy it is to create reports and customize.

Cons

I really don't have very many complaints. I don't have great luck using the mass email feature. The results often go to the candidates spam folder.

Review Source

AT

Amy T.  
Account Executive  
Human Resources  
Used the software for: 2+ years

### "Bullhorn is a great CRM!"

August 22, 2019

4.0

I would say Bullhorn is a fast, easy to use CRM that makes tracking information easier than ever. It's quick to learn and stay organized all in one place. I would recommend companies to use Bullhorn and the other softwares that they offer as well!

Pros

Bullhorn is extremely easy to use and has a great user interface with their clean design. It's a customizable CRM and is extremely useful for both our sales and recruiting teams. Bullhorn also integrates well with a few other softwares that become easy to track within BH so nothing gets lost.

Cons

The only down side is having things fixed quickly. It's easy to email support with your issue and they'll get back with you in 2-3 days, but it might take another week until the issue itself gets fixed unless it's an emergency. Besides that, not many other downsides!

Review Source

VR

Verified Reviewer  
Talent Acquisition  
Human Resources  
Used the software for: 2+ years

### "Best Applicant tracking system"

June 9, 2020

5.0

Bullhorn is one of the main tools that we are using to track our candidates. It is also easy to use. One of the best tools I've used so far

Pros

\* User friendly \* Can easily track your candidates \* Can organize your candidates in the same group \* Can email the candidates directly using the software \* Can be used for searching candidates \* Can easily determine if there's duplicate candidates

Cons

\* Has a lot of tools that makes sometimes the user confuse So far this is the only cons that I have for this software.

Review Source

MG

Martin G.  
Data Analyst  
Aviation & Aerospace  
Used the software for: 2+ years

### "Change request take too long"

September 11, 2019

5.0

Pros

There is a wide marketplace of third party partners who can offer additional features that can easily be implemented into the core product.

Cons

Time scale to deliver changes that require assistance from Bullhorn are too long. It would be good to have a fast track option for minor changes.

Alternatives considered

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Cegid Peoplenet](https://www.capterra.com/p/38819/Core-HR-and-Talent-Management/)

Switched from

[Profile RPM](https://www.capterra.com/p/85468/Profile-RPM/)

Profile was no longer fit for purpose and lacked many new features.

Review Source

SS

Sajithkumar S.  
Sr.Technical Recruiter  
Human Resources  
Used the software for: 2+ years

### "ATS Review"

March 4, 2021

2.0

The product was bulky, slow and not very user friendly. Moreover, support wasn't top-notch.

Pros

Popular Have most features required by an ATS

Cons

Not very suitable for small organizations Customer support lacks the expertise required Search was not very reliable

Switched from

[Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/)

Needed a more functional ATS + CRM system

Review Source

VR

Verified Reviewer  
Information Technology Professional  
  
Used the software for: 2+ years

### "Most widely used ATS will work for any company."

January 16, 2018

5.0

It supported all ATS and back office functions with very very few issues and service interruptions.

Pros

I like the work flow and layout of the software. It really makes sense with the recruiting process.

Cons

I do not like how you have to maintain one tab. It took me awhile to get used to not refreshing the tab in Chrome but to press the software refresh button inside of Bullhorn.

Review Source

AA

Abirami A.  
Associate Team Lead  
Staffing and Recruiting  
Used the software for: 2+ years

### "Bull the Talents"

September 26, 2022

3.0

Bullhorn is a user friendly, customer friendly , Staffing friendly and etc. Im Happy to work with Bullhorn

Pros

Bullhorn is a easy accessing tool. I am able to track the candidates each process from recruiting to placement.

Cons

I believe that all the features are just great. I'm looking forward to Know further features in bullhorn.

Review Source

VR

Verified Reviewer  
Director Of Business Operations  
  
Used the software for: 2+ years

### "Not worth the money"

May 30, 2018

2.0

Pros

The look of the interface is nice, but never did get full use out of the whole system. Probably great for IT staffing, but did not work for a blue collar staffing agency.

Cons

Was not very customizable. Instead of having someone available to you to help with training, they wanted to have you pay thousands of dollars to have someone come out.

Review Source

Donald K.  
Consultant / Technical Recruiter  
Staffing and Recruiting  
Used the software for: 2+ years

### "Feature rich, scalable, and great support staff!"

October 25, 2017

5.0

Pros

Easily customizable, integrates well with our 3rd party applications, onboarding is online and eliminates the hassle of paperwork.

Cons

We are really looking forward to seeing the Back Office product get a UI facelift. It appears to be a little more outdated than some other platforms. It's pretty easy to use once you learn it though.

Review Source

AFM

Andres Felipe M.  
Re search  
Civil Engineering  
Used the software for: Less than 6 months

### "Bullhorn ATS & CRM review "

April 5, 2024

4.0

Overall I will give Bullhorn ATS & CRM 4 out of 5 stars

Pros

I like that improved the candidate experience, has a user-friendly interface, and a key metric reporting

Cons

Sometimes the customer service is not that great or makes you wait for their response

Review Source

AG

Alissa G.  
Accountant/Payroll Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Bullhorn Review"

March 1, 2017

4.0

I do not use Bullhorn too much but am a big user of Bullhorn Back Office. I am logged in everyday and have utilized almost every functionality available. My biggest issue with this system is the small quirks and glitches. We recently had an issue with employees creating a copy of their timesheet and using PTO that caused the time to not calculate correctly. There was no solution or correction at the time. This is the perfect example of a weird glitch in the system that can be troublesome. Other than those small things, I am very happy with the functionality of Back Office specifically. The ease of use for one system to hold our timesheets, payables, commissions and invoicing makes my job a lot easier as the Accountant and Payroll Manager.

Pros

As noted above in my review, the biggest pro is the ability of the system to hold multiple functionalities for our company.

Cons

As noted in my review, the biggest con is the small glitches/quirks that the system has. It seems in every functionality I could name some sort of glitch that I have experienced.

Review Source

JF

Jacob F.  
Account Manager  
Oil & Energy  
Used the software for: 1-2 years

### "Great Platform for Recruiters"

August 16, 2022

5.0

Has taken my recruiting output to the next level due to the extent of the software.

Pros

This product is easy to navigate to best optimize your recruiting efforts from end to end.

Cons

The learning curve is quite steep but if you learn fundamentals slowly it becomes second nature quickly.

Review Source

VR

Verified Reviewer  
Senior Contract Billing Analyst  
Staffing and Recruiting  
Used the software for: 2+ years

### "Basic System"

January 24, 2019

3.0

It is a decent software if you want a simple use. If you want a lot of detail and reporting this system is not the best.

Pros

I like the filters on the tabs so you can drill out what you want and don't want easily.

Cons

They don't have a ton of features and everything we want needs to be "custom built" so it gets very expensive.

Review Source

VR

Verified Reviewer  
Recruiter  
Human Resources  
Used the software for: 2+ years

### "Great Software"

February 22, 2020

5.0

I use this software to search for people to recruit for jobs.

Pros

The ease of search functionality and customer support assistance! Its very easy to view YouTube videos to train new employees.

Cons

No negatives at this point. Easy to read results and very user friendly. Searches are ranked most likely to least.

Review Source

KH

Kristyn H.  
Technical Recruiter  
Computer Software  
Used the software for: 1-2 years

### "Bullhorn for the Win ! "

May 9, 2017

4.0

Pros

What I like most about the product is the functionality and ease of use. You don't have to be a technology pro to navigate through the system and the features are great. If I can name my top three features it would be having the ability to create and manage tasks, an easy and streamlined process of pulling reports to track my metrics, and the integration between several other tools I use for recruiting such as LinkedIn, CareebBuilder, etc.

Cons

Overall the prodcut is great, howevevr greater functionality on a mobile device would make it even better !

Review Source

HW

Hayley W.  
Business Lead  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Overall helpful"

September 11, 2019

4.0

So far it’s working well, things that can improve are email templates from sending cvs and interview confirmations, we’re unable to customise out interview confirmations to include all information when it’s sent out

Pros

The idea is great, we love using the ats and call list functionality and are driving this in our business, so far well received.

Cons

Email templates and formatting is an issue, we’re unable to deliver pictures in emails from the ats or call lists which is a real blocker for us and our users aren’t bulk emailing from these apps because of it. We are unable to hide email templates from specific users which causes confusion between our brands. Adding people to call lists in bulk is an issue too, we need to be able to select multiple people and add them to call lists all at once.

Review Source

SC

Sarah C.  
Recruiter  
Staffing and Recruiting  
Used the software for: 2+ years

### "Excellent ATS"

October 2, 2017

5.0

Great product overall.

Pros

I love how easy it is to navigate this software. I use this for recruitment and it helps me to stay organized and keep track of my candidates.

Cons

I would like to be able to access tearsheets more easily and to keep them open in individual tabs. It would be great to be able to search within them as well.

Review Source

sS

samantha S.  
President  
Staffing and Recruiting  
Used the software for: 2+ years

### "Do not get Bullhorn if you are a small recruiting firm"

October 18, 2017

2.0

Pros

It looks great and it seems like it could be a great ATS. BUT.................................. as you will see that is about all I can say as a pro right now.

Cons

Once you sign on you find out there are all these extra costs for additional functionality. And they lock you in to a 2 year contract. This is NOT DESIGNED FOR a small recruiting firm. Especially if there is less than 3 of you. No matter how good it looks to you, don't do it. You will find yourself annoyed because you can't add certain features (like Linkedin integration) and when they do releases they don't just update the software, they make you request to update or add a new feature. What recruiter has time to do that? or sits around reading about their ATS. They just don't get it. Please save yourself time and money and look at an ATS designed specifically for your size of firm.

Review Source

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