# Page 7 | Bullhorn ATS & CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Bullhorn ATS & CRM the right Recruiting solution for you? Explore 1021 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/reviews

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Bullhorn ATS & CRM

4 (1021)

[View alternatives](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/alternatives/)

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Last updated March 23rd, 2026

# Page 7 - Reviews of Bullhorn ATS & CRM

## Showing most helpful reviews

Showing 151-175 of 1021 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BG

Brian G.  
Sr. Corporate Recruiter  
Banking  
Used the software for: 1-2 years

### "The best recruiting ATS/CRM I have experienced!"

August 15, 2017

5.0

This is a fantastic product that I would highly recommend. It is on the cutting edge of recruiting, and is a must-have for people looking to take their organization's talent acquisition efforts to the next level.

Pros

Bullhorn is very intuitive, and I love that it passively tracks email conversations through email formats like Microsoft Outlook. It has powerful reporting capabilities, and makes sourcing passive talent much easier than with a traditional ATS product. It is reliable, has a nice, modern user interface, and is great for when there are multiple recruiters or teams working on the same projects. There are nice branding and marketing options available as well.

Cons

There can be a bit of a learning curve involved, depending on the system that people switch over from. Also, some of the options and customizations can only be accessed, managed or implemented at the enterprise level, which can sometimes be frustrating when there are multiple organizations and operating companies utilizing the technology under a broad set of circumstances.

Review Source

VR

Verified Reviewer  
Territory Manager  
Human Resources  
Used the software for: 2+ years

### "Excellent Recruiting CRM"

December 21, 2018

5.0

Bullhorn is a great CRM - especially for recruiting. It is the best one I have used.

Pros

Great workflow solutions. Easy to use and functional. Always coming out with new updates and ideas.

Cons

My experience with the mass email function was not as easy or functional as a mail merge in other systems.

Review Source

CR

Corene R.  
Co-Owner / recruiter  
Staffing and Recruiting  
Used the software for: 2+ years

### "Bullhorn does a good job "

April 25, 2017

4.0

The price is high for a mom and pop like us. There is a local company called Loxo that is much less and offers similar features.

Pros

Auto parsing from e-mails is convenient, tearsheets, searching functions are good. Features for recording placements and managing commissions is great.

Cons

I think the front screen fields could be better - such as a place to put info so all recruiters see right away - such as don't use candidate, locations of interest. I label all dialogue that comes back from a candidate as inbound. It would be good to have the fields of returned inmail, or returned e-mail, Taking candidates off from a tearsheet from the candidate screen isn't easy. I have to go into the actual tearsheet to remove it. For some reason, I get cued to login to bullhorn all the time. Mostly when parsing an e-mail. It could take 2-3 logins to get to the right screen.

Review Source

eW

erik W.  
Managing Partner  
Staffing and Recruiting  
Used the software for: 2+ years

### "BH User since 4 years"

September 30, 2017

2.0

never try to get things fixed dont expect customer friendly behavior be prepared to get ripped by the license model

Pros

nice UI was working ok before the new release "novo" easy to use easy to admin and customise integration in outlook was working (before novo), since novo it does no longer work

Cons

• no real workflow function • full of bugs since novo (the new release) • tickets take for ever to get solved • basically, zero SLA commitments, you pay, they do what and when they want • zero sales coverage • no ability to test new products (apart of on power point) • license model is absurd, you can only increase number of users, you can never reduce number of users • typical corporate BS, zero ownership, even on VP level, zero customer centric thinking mobile version is not proper working BI and reporting is siple in existing (stoneage) matching never worked

Review Source

AB

Adam B.  
Client Director  
Human Resources  
Used the software for: 6-12 months

### "An OK CRM but there are better"

October 18, 2023

3.0

I used it when I was managing existing accounts. It did a good job in tracking activity and mapping sales.

Pros

It gets the job doneReports are easy to pull When you are used to it, it delivers everything it needs to It is a very relaible platform

Cons

It's pretty dated looking and takes some time to understand and get the most out of - especially when compared to some of the alternatives out there

Review Source

Kyler V.  
Delivery Engineer  
  
Used the software for: 2+ years

### "Good experience, with anything I think there is more there."

June 14, 2018

4.0

Pros

For 80+% of my work, it does exactly what I need. The core of it is well put together and easy to navigate.

Cons

There could be a lot more around customized features and reporting. We feel like there is a big gap on the reporting side and integration with other tools.

Review Source

VR

Verified Reviewer  
Recruiter  
Human Resources  
Used the software for: 2+ years

### "Bullhorn is my Best Friend"

July 17, 2020

5.0

I am able to reach out to more candidates as quickly as possible.

Pros

Bullhorn is by far the most user friendly ATS that I've used compared to other ATS over the past few years.

Cons

There are times that I am experiencing latency when it comes to pulling up Job Orders and Candidates.

Review Source

GR

Greg R.  
Managing Director  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Review of Bullhorn"

March 2, 2017

3.0

Rather frustrating - the 'out of the box' solution doesn't really seem to fulfil as many of the requirements as some of your competitors do. The inability to set up multiple offices for the same company seems quite an oversight, particularly if one contact oversees the recruitment across a number of sites but can only be added to one of them for synchronisation purposes. Also, the fact that the online job loading portal automatically brings through the location of a role seems remarkably short-sighted when we don't want our competitors to know which clients we are acting for. Generally I think we are frustrated that when we initially looked at Bullhorn we thought it looked like a product for large organisations or in-house recruiters and was advised that this was not the case - yet how many start-ups can afford to employ a web developer to customise their vacancy portal or to invest in extra CV production software because the existing templates are too simplistic?

Pros

Synchronisation is seamless with email Customer service and tech support was good on some issues Online and mobile so can be accessed easily

Cons

Need to upgrade to access very simple tweaks - menu customisations? Should be fairly standard and not worth an extra £30 per user to do Not fully capable of doing everything we need it to. We paid a premium price to get a top end product and sadly this seems to fall short of that Requirement to have a web developer to customise portal

Review Source

Response from Bullhorn

March 29, 2017

Hi Greg, Thank you so much for taking the time to review our product. I am sorry that you feel like Bullhorn is not properly meeting your needs. If you would like to further discuss how we may be able to improve your experience, please feel free to reach out to me at emily.saquet@bullhorn.com. We value your time and feedback!

VR

Verified Reviewer  
Recruiter  
Hospital & Health Care  
Used the software for: 2+ years

### "Bullhorn Recruiting: Answer to your Recruiting needs"

September 4, 2018

5.0

Made recruiting easier and faster as possible

Pros

The fastest and easiest way to source and recruit candidates. Also good for reporting purposes. Tracking recruiter performance weekly, monthly and yearly.

Cons

The SMS option has a very limited allowable characters.

Review Source

VR

Verified Reviewer  
Project Consultant  
Management Consulting  
Used the software for: 1-2 years

### "Bullhorn CRM"

May 5, 2019

4.0

Bullhorn allows the organization to track opportunities and accounts.

Pros

Bullhorn has great integration with TextUs and Herefish. It has an easy to understand interface and makes it extremely easy to find candidates to match them to current opportunities. Our team loves this product.

Cons

There have been server issues, forcing Bullhorn to be down for extended periods of time which leads to a negative business impact.

Review Source

RM

Rachel M.  
Recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Very user friendly. "

June 19, 2022

5.0

Pros

It’s user friendly, easy to navigate, reports are easy to pull and are helpful

Cons

At times there are bugs, but problems are usually solved quickly with ticket creation

Review Source

JD

James D.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Works well by itself and with others."

January 28, 2019

5.0

The integration with third-party apps is very handy. It allows you to keep everything in one place, which saves a lot of time. However, it might take a bit of research to be able to use this program to its fullest potential. Once you do so, it’s well worth the money.

Pros

One of the best features of Bullhorn is its integration with Outlook. It allows us to evaluate candidates without having to open a second program. It also allows you to schedule events and interviews with ease. The fact that it works really well with LinkedIn Recruiter is a big plus as well.

Cons

There is a bit of a learning curve to be able to use this program to the best of its ability. We had to do a few searches in order to get it to work the way we wanted it to, but once we had it set up, it worked flawlessly. The downtime can be a pain, but that’s with every software.

Review Source

BW

Bob W.  
Network Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Expensive product with not enough functionality "

December 12, 2023

3.0

Pros

Great product for staffing purposes and the job recruitment process makes it super simple to very complex. The learning curve can be steep but after mastering the program you can tailor your experience to however vague or detailed that you need.

Cons

Overall a great product however for the price it's hard to justify unless you are doing big business.

Review Source

Derek R.  
Territory Manager  
Human Resources  
Used the software for: 2+ years

### "A Winning CRM"

October 20, 2017

5.0

Pros

I love the features for truly managing customer relationships - from easy to use task lists and effective year sheets, to unique ways to keep in touch with customers - Bullhorn CRM is a keeper. The helpful free webinars are great too!

Review Source

Alli M.  
Human Capital Management Expert  
Human Resources  
Used the software for: 2+ years

### "Easy to use but feels antiquated at times"

December 1, 2018

3.0

Pros

Easy to use and pick up on, Quick easy navigation and like the task list

Cons

Buggy and quirky at times. Sometime it seems antiquated like it can't keep up with the times. Definitely a "B" player compared to an "A" player in the market.

Review Source

SC

Shawn C.  
Senior Operations Analyst  
  
Used the software for:

### "Easy to Use ATS with Excellent Up-Time and a Healthy Customizability"

May 21, 2016

4.0

Like any product, it's important to understand your needs. Bullhorn isn't a perfect fit for every company, but for our Enterprise account of 100+ users, it's served rather well for over 6 years. I cannot speak about the conversion as I joined just about a year after. Over the past 5 years, the product has matured greatly. Up-time has improved immensely to the point the service is almost never down. Due to complex business needs, our product has been heavily customized internally and with the aid of Bullhorn's support -- for a fee of course. Managing the customization process is reasonable and within expectations, but you need to test the end-products thoroughly. It's been rare that Bullhorn wasn't able to accommodate a request, though the project timelines have grown over time. Bullhorn offers API access to further customize your functionality; something we've used to a huge extent. A third-party marketplace offers many additional features and add-ins typically with varying cost structures. We've used a few successfully and most have been valuable, others have not. Bullhorn used to come with a flexible custom reporting engine, but that is gone and the canned reports currently leave a little to be desired. User support has historically been excellent, though lately response time to non-urgent issues have slipped to several days. Overall, support tickets take a little longer to get resolved than before. Seems to be more bureaucracy that wasn't there before, though the staff we've worked with have always been friendly genuinely concerned with providing a resolution. Managing user access levels are simplified by Bullhorn managed roles. Changes beyond the core roles need to go through support, which generally hasn't been a problem for us. The application is very simple to use and even our most technologically challenged users pick it up quickly. Overall, Bullhorn offers a reasonably flexible product, with many features, simple administration and an easy interface. If your business isn't very complex, and you'd rather focus on the day-to-day operations, Bullhorn may be a solution for you.

Review Source

TC

Tamara C.  
finance and compliance manager  
  
Used the software for: 1-2 years

### "Database management"

February 6, 2019

4.0

online chat are good, they dont know the more detailed information but will find it out .

Pros

It is easy to navigate, easy to send emails, and add notes to contacts, the overview pages are interactive and provide lots of information in an easy layout. Companies and contacts link easily together. The search functionality is comprehensive, and it is easy to be fairly competent.

Cons

one of my issues is adding notes is to a maximum of 500 records. Sometimes a note needs to added to several thousand which requires creating a lot of lists with the same criteria but excluding each of the lists you have created so far. Pulling off the first list took me 10 minutes it then took me 2 days more to add all the notes. The backend and how it can be manipulated is much less easy to navigate. With goals there is an issue with the way some things are recorded. a note saved to 500 people will only show as 1 note if you do it through batches so it is difficult to get relevant sales stats.

Review Source

Jack M.  
Recruiter  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Mediocre Software "

January 23, 2020

4.0

It was fine at best. It's not a tool I would highly recommend to other individuals.

Pros

For recruiters this is a great tool for everyone to get access to other employees posts, comments, etc. Someone could easily pick up where someone else left off.

Cons

It was not an easy tool to navigate. There was difficulty pulling certain reports. Constantly ran into issues where we had to contact support.

Review Source

VR

Verified Reviewer  
Managing Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Bullhorn Review 2017"

October 25, 2017

4.0

Pros

I am a fan of the tearsheet tab, fast find and sales activity reporting. These tools help utilize my time.

Cons

I have had many technical issues in the past, but recently the need for technical assistance has diminished

Review Source

Philip S.  
President  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Tool for Recruiting and Sales"

May 12, 2016

5.0

We have been using Bullhorn since 2005 to run our IT Staffing business. We recently converted to the S Release with minimal problems. It did take a few weeks to sort out the new User Interface and to get used to using Outlook for our mail client. We originally chose Bullhorn, after a thorough review of the then available products, because of the mail integration and cost. The SaaS model has worked well for us, particularly when compared to the issues we had with hosting our own Applicant Tracking System software. Bullhorn has been extremely reliable, the product is updated monthly and the administration is easy.

Pros

This is a well established product that is very reliable. They have a number of partners that offer you add on services at reasonable prices.

Cons

Telephone customer support is very good but tickets submitted via their support portal seem to get a much slower response.

Review Source

sP

suryanshi P.  
Recruitment Associate  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Being Recruiter"

November 21, 2019

5.0

All over the it is good and useful software one can use for full Recruitment cycle.

Pros

Bullhorn is the best ATS i used so far. Bullhorn comprises of multiple job boards so we can search the quality candidate for our requirement. It has many features of starting from sourcing and posting till on-boarding of the candidate. There are many other helpful features and options present there for better efficiency and result. There are different records of companies, candidates, jobs, submissions, placements etc that will make ore easier to categorize and land to the result directly. All these records are categories by different colors so it looks beautiful though easy to find.

Cons

It could be tough to use or to find the specific result for the person who is using this for the first time, will take little training or practice to grab the things. Although once you get the things it would be easy and efficient for you.

Review Source

DT

Dan T.  
Marketing Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Pretty good functionality for our purposes"

September 6, 2019

4.0

Pros

We use a heavily customized version of Bullhorn that is tailored to our specific needs. This allows us to trim cut out the features that we don't use and add features (for a fee) that we have to use every single day

Cons

It seems as though there's a Bullhorn outage at least 2 to 3 times per month that negatively impacts our workflow and the development time is ridiculous to say the least. We have been working towards transitioning to a new version of Bullhorn for almost 8 months now and have made little progress towards a working version rolling out with our customization intact.

Review Source

VR

Verified Reviewer  
Senior Associate  
Management Consulting  
Used the software for: 1-2 years

### "Overall Pleased With Bullhorn"

October 24, 2017

4.0

Pros

I like that the display is very modern and fairly intuitive. The mobile functionality is also very easy to view and edit on the go.

Cons

I wish there were more customization options. It is getting better, but still further to go. I also wish the training sessions were a bit more in depth with more content available to read up on and train as you go.

Review Source

RR

Ryan R.  
Sales  
Medical Devices  
Used the software for: 6-12 months

### "Made for lead management, perfect for recruiting"

April 14, 2021

5.0

Used it everyday for 1 year, and I didn't really have any complaints! It was a good program, that I would no be upset if a future employer had the system.

Pros

This product, as evident by it's name, was made for people who need to track and contact a large number or people. Easy to track everything, it auto tracks phone calls if you set it up, it's a very professional CRM, not a cheap solution for lean management.

Cons

There were things that got frustrating sometimes, like any CRM, but it was overall a very simple CRM to use with a lot of features that I never even dove into. Overall there were no real cons, except that without very good management, if the lead base is too large, it's hard to weed out the bad leads.

Review Source

VR

Verified Reviewer  
Recruiter  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great CRM for Staffing Companies!"

July 29, 2019

5.0

Overall, Bullhorn is user friendly and easy to use.

Pros

I like that Bullhorn is easy to use. Adding candidates information and resumes is very easy. I like that each candidate profile has a spot for references.

Cons

I dislike that the CRM deletes your pinned candidates if you get logged out. I don't like that if you forget to pin someone their profile goes away.

Review Source

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