# Page 8 | Bullhorn ATS & CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Bullhorn ATS & CRM the right Recruiting solution for you? Explore 1021 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/reviews

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Bullhorn ATS & CRM

4 (1021)

[View alternatives](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/alternatives/)

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Last updated March 23rd, 2026

# Page 8 - Reviews of Bullhorn ATS & CRM

## Showing most helpful reviews

Showing 176-200 of 1021 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Recruiter  
Human Resources  
Used the software for: 1-2 years

### "User Friendly"

March 20, 2020

5.0

Pros

Bullhorn has been one of the simplest ATS systems I have ever used! It's very user friendly and easy to navigate.

Cons

There have been continued issues with the internal reporting not reporting data accurately. The customer support team has yet to find a solution over months which requires cross checking reports and is tough to keep record of.

Review Source

KT

Kat T.  
Tra  
Staffing and Recruiting  
Used the software for: 2+ years

### "Good ATS ok CRM"

February 8, 2018

4.0

Pros

Fairly easy to use. I like that the list views are all the same. It's nice that there is always more than one way to do something in Bullhorn, that way is one way is not working there is almost always a workaround.

Cons

Price. the overall cost of Bullhorn is already high, but if you want to add any new feature it all separate and pricey! I also just heard that they are launching (have Launched ) Bullhorn Novo that seemed to have some really neat features but if you are on S then you would have to pay more to switch. and all the learning for BH if geared to Novo not S

Review Source

VR

Verified Reviewer  
Recruitment Practitioner  
Human Resources  
Used the software for: 1-2 years

### "Social Integration is best "

April 12, 2019

4.0

This is a value worth product

Pros

They offer a best social integration/sharing option which is very powerful as a early user I use to get multiple job application because of their social share job. Can create your own database by integrating portals & social sites.

Cons

Nothing as a cons but as a cons I would tell a standout feature is very minimum to

Review Source

RJ

Ryan J.  
Head Ops  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Bullhorn has lost its appeal"

July 18, 2018

2.0

Not suitable for small business

Pros

Good customer service support. Quick to respond Good looking interface Well marketed product (price of the product maybe attributed more to their marketing than innovations in the product itself)

Cons

Barely any significant innovations to the system over the last two years. Not worth price Most of the innovation happens through 3rd party integrations which cost a bomb and you are already paying an arm and leg for Bullhorn itself The billing team is incompetent. Billed me several times for the wrong Poor branded candidate report function (seems like they have not invested in innovating this for years) Don't sign a contract that doesn't give you the option to cancel yearly or anytime. They will make sure they get every penny out of you. No empathy to customers, no flexibility in the contracts. Also they will withhold your final backup data if the contractual obligations are not met.

Review Source

VR

Verified Reviewer  
Recruiter  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Bullhorn CRM Review"

July 31, 2019

4.0

Pros

Bullhorn is incredibly user friendly. The ability to click and drag files to upload keeps the process simple and parsing functions transfer key pieces of information into open fields.

Cons

When login information times out, it is possible to lose all pinned candidates in the active sidebar. This can be a bit of an inconvenience at times

Review Source

DK

Danielle K.  
Account Manager  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Bullhorn Review"

October 16, 2020

5.0

Overall, Bullhorn is very user friendly and I would suggest it to other businesses.

Pros

Bullhorn is very user friendly - the candidate tracking system and database are very easy to maneuver.

Cons

When we go to send out a mass email to the industry it would be easier to attach a job description then copy paste in body.

Review Source

VR

Verified Reviewer  
Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Bullhorn evaluation"

April 5, 2019

4.0

Pros

I liked most the tagging feature within bullhorn that allowed me to tag my colleagues within note updates within candidate profiles, job orders, or client documentation notes. These came through in real time to our outlook emails so nothing was lost. It really helped keep people in the loop, including my management on my activity

Cons

I had used bullhorn before it's most recent upgrade to Novo. I didn't like how you couldn't search Keywords in just the notes section as it would bring up resume keywords too but I understand Novo has fixed this enhancement

Review Source

SF

Sean F.  
Director of Recruiting  
Computer Software  
Used the software for: 1-2 years

### "Not intended for staffing agencies..."

April 11, 2017

1.0

Bullhorn, while great in concept, is lackluster in delivery. The Dashboard isn't customizable, the reports aren't customizable, and the search functionality is subpar at best. Correction, when I say these options aren't customizable, I mean they're not customizable for free. Bullhorn will be more than happy to charge you a ridiculous rate to create a customized option that doesn't exactly fit what you're asking for. Also, Bullhorn doesn't allow bulk uploads of resumes like many competitors do, the reporting on recruiting and sales activity isn't accurate or doesn't give you the information you're looking for. None of the data is the same throughout the system. On the submitted to AM page it will give you one number but if you run a report on submittals it will be different. Same with interviews, hires, etc. Bullhorn has apparently spent much of their subscription fees on the UI and completely ignored the functionality of the system. Also, if you're not listed as an account admin, their customer service won't talk to you without charging you a fee.

Pros

They have a pretty great annual party in Boston.

Cons

Just about everything else.

Review Source

VR

Verified Reviewer  
Senior Recruiter  
Human Resources  
Used the software for: 6-12 months

### "BullHorn"

July 9, 2020

5.0

overall it's going smooth and no major problems regarding its functionality.

Pros

I liked Bullhorn database because it's super easy to use and user interface is awesome! I dont remember any dislikes about the function of this software. easy to track candidates and email blast option is great as well

Cons

probably the delay sometimes. and sometimes the system wont accept candidate's resume if you are parsing it from different job boards. or maybe that's only for selected candidates 1 out 10 maybe.

Review Source

Tom L.  
Director Of Client Relations  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Bullhorn"

December 14, 2018

4.0

We used it to track candidates and clients. The system does let you store a lot of good information about each candidate, as well as multiple versions of the resumes.

Pros

Very fast searches. Easy to use pathways to information. Good volume of information that can be stored and saved on each entry.

Cons

We had to change our company terminology to fit the software.

Review Source

VR

Verified Reviewer  
IT Candidate Relations Specialist  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Excellent tool for recruiting!"

December 18, 2018

5.0

Pros

Excellent support for recruiting workflows. Makes corresponding with candidates far more efficient the other systems I've used. Tearsheets are fabulous tools to group similar candidates and

Cons

I'd like more out-of-the-box operational reports. It'd also help to streamline the data structure for notes and emails - we've struggled to create effective reports to monitor candidates falling out of contact because correspondence history lives in two places (notes and emails).

Review Source

CS

Carolina S.  
Recruiter  
Hospital & Health Care  
Used the software for: 1-2 years

### "Everything works pretty well except the texting"

April 24, 2019

4.0

Pros

I like the layout and design of this platform. It works quickly and aside from the texting, has no real issues with the functionality. It offers an excellent advanced search. We run a small temporary staffing agency so radius search is very helpful for us.

Cons

The texting system opts candidates out constantly. If they accidentally send an image or blank text, it opts them out without them knowing. Sometime it will just opt them out when they respond to us for no apparent reason. We have to call them and explain the situation and ask them to turn it back on. We have reached out to support many times now and they insist that it will be fixed but we've been dealing with this for almost a year now.

Review Source

VR

Verified Reviewer  
Managing Director  
  
Used the software for: 1-2 years

### "easy to use but customer service is awful"

July 25, 2018

1.0

speed of use

Pros

CV parsing is good, but customer service is awful. there is no working relationship with Bullhorn. They will hold you to their mistakes.

Cons

slugging, level of customer service, hard to delete vacancies, very slow use on mobile and crashes often. Changed to Vincere, far superior and better value for money.

Review Source

Stephanie D.  
HR Manager  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Most Robust ATS"

May 12, 2016

4.0

We utilize not only the CRM and ATS functions of Bullhorn but also, the time sheets and on-boarding tools in BH back office. Our previous ATS tool was very outdated and did not allow for any customization.

Pros

\- Utilizing all of the BH tools in one system allows for a seamless process flow between our departments. - You are able to customize the tool to match your process and terminology. - The tool is very user friendly and intuitive.

Cons

Bullhorn takes the feedback from their customers very seriously. Most of the updates and enhancements that they make to the tool come from suggestions from their customer base. I can't say that there is really any cons because typically when there is a pain point it is so quickly resolved.

Review Source

Rachel Neill C.  
CEO  
Venture Capital & Private Equity  
Used the software for: 1-2 years

### "Best CRM Out there for staffing"

December 9, 2019

4.0

Overall, currently the best product on the market.

Pros

Best CRM currently available for staffing. Keeps track of sales and candidates and consultants, which salesforce doesn't do without a lot of customization.

Cons

No robust reporting and several bugs per a month. The reporting is either canned or hard to do through canva.

Review Source

BW

Brian W.  
Sr. Recruiter  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "A Cadillac ATS. "

May 1, 2017

5.0

Not only happy, but impressed, with this ATS.

Pros

Customer service has proved to be one of the main reasons I continue to be so happy with the Bullhorn product. I've spoken with numerous individuals for tech support and, while never having talked with the same person twice, have always enjoyed really great support - and even received ideas on thinking outside the box on how to utilize the ATS to best suit my specific needs. I'm also a big fan of the marketplace. Bullhorn, in my opinion, is teamed with some great partners which just strengthens its ease of access. I also like the periodic updates and videos that highlight changes to the interface or new features. There's a great ease of use that comes with this ATS and the customization is unlike any I've seen before.

Cons

Price wise it's more on the expensive side, but I'm happy to pay the amount given what I receive in return.

Review Source

VR

Verified Reviewer  
Recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Bullhorn Review"

June 27, 2019

5.0

Pros

I like how easy it is to utilize the software. I use it daily to keep track of my candidates, including their journey through the life cycle from beginning to end. I like the functionality of the notes, the reports to see how I'm doing, and how easy it is to see everything in one place.

Cons

I wish it was more streamlined and easier to utilize tasks and tearsheets. I have trouble with looking at everything and staying organized with those functions.

Review Source

HD

Heather D.  
Recruiting / HR Consultant  
Management Consulting  
Used the software for: Less than 6 months

### "Bullhorn Delivers on Agency Recruiting and CRM"

January 23, 2017

5.0

I reviewed a total of 6 systems before deciding on Bullhorn. All of them needed to be able to support CRM functionality since we are a small IT recruiting agency. A selected a total of 3 programs after going through demos. I received trial accounts on all 3 systems and Bullhorn was definitely the best equipped to handle our needs for both an ATS and CRM with many options to customize.

Pros

Love that it is fully customizable. You can edit field names, edit candidate workflows and disposition status, just about anything you need. I built an industry list and more, custom-tailored to our unique needs. Also, their \*customer support\* is available through many avenues and are VERY responsive.

Cons

Some of the things about the workflows are difficult to understand and take more time than they should (in my opinion). For example, In order to reject a candidate, you first need to Submit them to the job, EVEN THOUGH they already applied for that job. This seems counter-intuitive since they should already be associated with the job. However, submitting them to the job is different than submitting them to the client. When a candidate applies to a job, it is marked as a Web Response only. Still, doesn't make sense to me, but oh well. Also, to create a Job, you first need to create a Company record and a Contact record for that company. However, the information from those screens does auto-populate the subsequent screens, which helps save a bit of time.

Review Source

VR

Verified Reviewer  
Recruitment Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Best for Posting Jobs"

August 22, 2018

4.0

As mentioned above, its good for job posting.

Pros

I used this software for posting my jobs online. This helps make my requirements reach to maximum number of people who are online and makes my work easy. Can get some quick responses to the postings we do on Bullhorn.

Cons

This would be a great app if this has a feature of filtering the candidates with regards to the job posting. It allows all the candidates that are not relevant to the job to apply for the job.

Review Source

KI

Kumaresan I.  
Trainee Recruiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Best Tool"

January 29, 2023

5.0

Overall experience is too good slightly tough to find IT Candidates. Very easy to use. User friendly. Searching candidates with location Job posting responses are too good..

Pros

Bullhorn is very easy to use. User friendly software.the main advantage of bullhorn is to finding non IT candidates easily.

Cons

Best Tool ever simple search easy understand very much helpful for non IT recuirements best matching candidates with valid contact information.

Review Source

KK

Karanjeet K.  
Candidate Experience Specialist  
Oil & Energy  
Used the software for: 2+ years

### "Thomas Thor Review."

September 11, 2019

4.0

So far it has been good

Pros

User friendly, has potential and support is very reliable

Cons

Limitation on few important features - it is not fun to always be referred to 3rd party (cost a lot of investment)

Switched from

[Access Recruitment CRM](https://www.capterra.com/p/110208/RDB-Pronet/)

Management decision- done before i was employed. What i heard was the old one did not progress with updates.

Review Source

JC

Jon C.  
Sr. People Associate  
Staffing and Recruiting  
Used the software for: 2+ years

### "Bullhorn "

November 18, 2019

4.0

Overall great product that gets the job done. In fairness I don’t have much experience with other CRMs but I don’t see a reason to ever switch.

Pros

The ease of use and ability to pick up the basics very quickly. Functionality and design across the platform allows users to benefit from the database from day one, which is very important during onboarding.

Cons

Sometimes the lack of customization was baffling but improved with the rollout of BH Novo. Also customer service isn’t the best, I felt like I knew more about BH, always very nice though.

Review Source

BP

Blair P.  
Director of Recruiting  
Staffing and Recruiting  
Used the software for: 2+ years

### "Not a whole lot of glam for the price tag"

July 12, 2022

4.0

Pros

Bullhorn is easy to implement and a one stop shop for keeping your candidates, clients, and job orders organized.

Cons

The customer service is difficult to get in contact with. It also comes with a hefty price tag and we have since found other alternatives at a lower cost that offer much more customizability.

Review Source

VR

Verified Reviewer  
Accounts Payable  
Construction  
Used the software for: 6-12 months

### "Easy to use"

May 7, 2021

4.0

Overall, I think that the software was effective and easy to use. The software had up-to date features that made the experience of using the software pleasant. There were no major functionality issues or downsides.

Pros

I used this software primarily for entering and submitting my time cards weekly--for this purpose, the software was great. It is simple to use and easy to understand how the different features function. I enjoyed the reminder emails that would automatically be sent every week to remind me to enter and submit my time. It was also great to be able to see all previous weeks' hours and history.

Cons

I honestly do not have anything that I do not like about the software. Sine I only used it for time keeping it worked well and there were never any functionality issues.

Review Source

Jeff A.  
Dirctor of Sales & Marketing  
  
Used the software for: 6-12 months

### "Super easy to use. Nice CRM tool for tracking leads"

October 24, 2017

5.0

Great way to keep track of records and activity.

Pros

Syncs real time. Shares info with others on my team. The layouts are customizable - like to be able to modify look an feel.

Cons

Security login/logout time is too short. Should be feature that each user can control. Not a big fan of having to reset/clear search criteria every time I do a new search. I would prefer that it automatically default to new search of entire database.

Review Source

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