# Page 3 | Bullhorn ATS & CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bullhorn ATS & CRM the right Recruiting solution for you? Explore 1021 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/reviews --- Bullhorn ATS & CRM 4 (1021) [View alternatives](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 3 - Reviews of Bullhorn ATS & CRM ## Showing most helpful reviews Showing 51-75 of 1021 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Megan S. Director Staffing and Recruiting Used the software for: 6-12 months ### "Disappointed - All Talk & No Follow Through" July 11, 2020 3.0 I rarely leave poor reviews. However; I was so thoroughly taken in with a software I want to share my experience for future potential users. The customer service is great from the tech team- they get in touch with you quickly. However; I was often finding work arounds myself, or being advised work arounds instead of having issues resolved (example- The DPA/Non DPA issue- an excel spreadsheet can do this, yet a CRM cannot?) I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor- their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to bull data directly from the 'Overview', 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks. It's just a complete lack of regard, or care about individual customers once you've signed. There is no continuity of care & it's extremely disappointing for me as a customer, & their sales team who did a great job in the beginning. Pros \- The ability to hashtag consultants, client contacts & candidates - The appearance is user friendly - The ability to customise individual views at the consultant level - The availability of training online - The ability to customise yourself without the help of the team. Cons \- It's old & clunky with attempts to modernise its appearance & features. - The search uses boolean so consultants require training to know how to search, build lists & find candidates & contacts. EG, you write 'Bob' into search, & it won't appear but you'll add an asterisk & it will appear. If you had 'Bob Jane' in the first name, it also won't appear. - The filters don't work correctly. EG, we have 'DPA' & 'Non DPA' - BH did not have the ability to differentiate between the two using the filter, because they both said 'DPA'. We had to either change the terminology (which is industry standard in the medical field) or use the advanced search rather than the filters. - The updating of the custom fields is clunky & not intuitive. Adding in multiple job types was limited to 3 (i.e. salary, contract & temp - we have additional types)and each one required individual customizing (fair) which the played havoc if it didn't match up to the master file which overrode the other 3. EG, ALL custom fields were required on the master, and then you'll match up each in the individual job type as required. You'd then just include what was required in the individual job type. - The migration from our old CRM was poor. One Example- We ended up with thousands of files that were 'New South Wales' which got turned into 'New South Western Australiales. We were refused assistance in fixing this - It's slow to load - Clear your cache daily- or things will break - No ability to add locations. Alternatives considered [Recruit Wizard](https://www.capterra.com/p/178671/Recruit-Wizard/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/)[JobAdder](https://www.capterra.com/p/135918/JobAdder/) Reason for choosing Bullhorn ATS & CRM The sales rep was on point, the price was reasonable and it appeared to check all the boxes to grow my business. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I needed a full ATS, and SalesForce was too expensive to customise to work for me. Review Source AA Aishwarya A. Recruitment Professional Staffing and Recruiting Used the software for: 6-12 months ### "Best review of Bullhorn ATS & CRM" February 17, 2023 5.0 The overall experience with Bullhorn ATS & CRM is very good. It is cost friendly, effective to use and efficient. Pros Bullhorn ATS & CRM is the most useful and efficient and effective software to use. You can easily be trained to use this software. Cons As for now, there is no such cons of this software yet. It is very effective and useful. Also, it is cost friendly as well. Review Source dL deepti L. TECHNICAL RECUITER Staffing and Recruiting Used the software for: 6-12 months ### "Best ATS and CRM " December 1, 2022 5.0 My experience with Bull Horn has been great ,it makes my whole recruiting process hassle free and save my time with accurate results and great feature. Pros Its a great software for applicant tracking system and customer relation management system Its the best in market till now what i have used in my career. Cons There is nothing that i dont like about this software Review Source Akshay S. Digital Analyst Computer Software Used the software for: 1-2 years ### "A modern and collaborative ATS" May 11, 2023 3.0 Bullhorn ATS is a comprehensive software which provides many benefits to staffing agencies. I like the centralized database, time saving automations, custom workflows, and analytics reporting capabilities. It is also mobile friendly. Bullhorn is complex and expensive and may not be the best tool for a company starting out. The customer support can be improved as well. Pros Bullhorn has a centralized candidate database which allows users to store all candidate information, making it easy to access and search for candidates. Bullhorn allows users to customize workflows to fit specific recruitment processes at different companies. There are also plenty of time saving automations for many tasks in the recruitment process like resume screening, scheduling and candidate communications. It allows collaboration between recruiters and hiring managers. Cons Bullhorn can be complex and difficult to learn especially without technical experience. It can be expensive for start-ups as the pricing is based on the number of users. The tool is heavily reliant on solutions with other softwares which can be challenging to troubleshoot. The data storage in the tool is not as flexible as other competitors and there is limited customer support. Switched from [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/) Company decision Review Source VR Verified Reviewer Special Projects Manager Staffing and Recruiting Used the software for: 1-2 years ### "Good but not perfect" May 18, 2016 4.0 We have been using Bullhorn since the start of Bullhorn. The software does what we need it to - most of the time. There are many options to partner with different companies that work seamlessly with Bullhorn. We are always looking for the latest and greatest to make our jobs easier so we always hope for more options where this is concerned so we can tie as much as possible right into our Bullhorn processes. They have made a lot of improvements and additions to Bullhorn in the past year, but not all things work the way a regular user may think. The way to pull lists now, is not the same as it used to be. For example. If you are trying to generate a list of client contacts based on recent placements, there is no real easy way to do this now (like you used to be able to do). You either have to go in each placement one by one and add the client contact to a distribution list or do a million steps which sometimes does not work. Pulling this list used to be very easy and now you can no longer do this the way you used to be able to. Some processes are not as user friendly to figure out so we always hope Bullhorn is making adjustments - getting into the mind of the users and how they might think to do things, rather than a multi step process that takes calling Bullhorn directly to figure out. We recently started using the NPS to survey our clients. We have used other products in the past to generate this same gauge for customer satisfaction, and there definitely can be more improvements to this to make it better. We would love to see a better way to add clients to the survey based on placements without having to open each placement one by one and going into the client contact to add them to the survey. Same as most issues. We want to pull client lists quite often based on the placements we make and there seems to be no quick, clear and direct way to do this. We have had some issues with seamless functions with more advanced things - i.e. In building out an on boarding/application portal WITH the Bullhorn developers, we have experienced a lot of issues when people are trying to apply to our jobs. trying to get things worked on can take a VERY long time for these more advanced fixes. If it is just a general fix in the system, the response time is usually very good. Pros It does what any staffing firms needs. good selection of programs that can be integrated (but you can never have too many options!) Cons down times/issues do come up could use better process for doing certain searches (noted in review) Review Source mfB ma fatima B. Recruitment Sr Consultant Human Resources Used the software for: 1-2 years ### "Recruitment Consultant review" January 10, 2023 4.0 My main job is to find candidates and manage them on each steps and this software has been very effective from the start Pros candidate tracking, i love how all of my communication with the candidates are logged in bullhorn weather its from emails or Linkedin, and it is also easy to move candidates to different stages of application. Also there are features helpful to a recruitment team such as the analytics, helps to track activities of consultants Cons doing boolean search on bullhorn - not all candidates are being shown in the search results as the CVs need to be properly parsed. So will be missing out on most of possible candidates Review Source SH Sahil H. Recruitment manager Staffing and Recruiting Used the software for: 1-2 years ### "Bullhorn is an amazing application Tracking System." July 7, 2023 5.0 Overall Bullhorn has so many key features and they help a lot in recruiting and onboarding process. Pros Tracking candidates submission, interviews, hiring etc. are quite efficient and easy to use functions of Bullhorn. Cons Resume search function can be improved a lot because it doesn't give accurate results when we put more than one filter at a time. Review Source GR Glane R. Social Media Analyst Staffing and Recruiting Used the software for: 1-2 years ### "More placements plus potential clients" November 25, 2022 5.0 I only knew recently that you can simply drop a downloaded PDF from a LinkedIn profile of a candidate into Bullhorn and it auto-populates the fields which makes the work faster. Pros I like that you can put as much information in Bullhorn about the candidate, my favourite feature would be adding notes and you can notify your manager of whatever changes you made by tagging them to internal recipients. It makes the job easier and faster. Cons Sometimes, Bullhorn gets laggy, it takes time to load. And sometimes I would receive an error message after clicking the 'save' button. Had to clear the cached or reset my laptop to refresh the software. Review Source TW Tom W. Senior Recruiter Human Resources Used the software for: 1-2 years ### "An Effective & Efficient Applicant Tracking Software" February 7, 2023 5.0 As a Senior Recruiter with an RPO, I have used the Bullhorn ATS & CRM for several years. It is a great applicant tracking system and has served me well. Pros I like the way the software is designed, as well as its broad range of functionality. It also integrates well with other applications and platforms. Cons I cannot think of anything that I like least about Bullhorn. Review Source DS Darshan S. Technical Recuiter Staffing and Recruiting Used the software for: 1-2 years ### "Excellent Recruitment Platform " May 7, 2020 5.0 Collaboration between many other teams which is used in hiring process is a lot easier using Bullhorn. It helps us to keep each and everything track in a timely manner. Mass Emailing is the effective feature where you can send emails to many candidates whom we are exactly looking at without a candidate knowing them that it's a mass email because the mail looks as if you have sent the mail personally. Pros User friendly complexity is reduced a lot compared to the old version of software. It has an option to save the visa status of the candidate. Tracking candidates and updating their status if they are available in the market or not is easy. Using it couple of time makes you an expert in it. Picks up the exact candidates which we are looking for based on the key skills which we have used. It has an option to leave notes which helps other users in the same company to know in the candidate is interested or if any others have reached the same candidate. Each user has his own dashboard to check the number of submission done and the interviews. total number of candidate on boarded. Its lot worth than what we are paying . Loading time is less which helps us to reach many candidates with short duration of time. All the mails sent to the candidate is saved in the history which is more helpful. You can find the candidates profile by just making a search be his address or name or by his contact number. Cons if the resume is in the PDF format then this cannot be downloaded in the DOCX format. When we are facing an issue we don’t have a source to gain knowledge about it only the training of this software is given at particular time. I see that there is a bit delay in the customer service response. When we open three to four new tab and open new jobs in each and refresh the highlighting part will be interchanged. Review Source VR Verified Reviewer Talent Acquisition Human Resources Used the software for: 1-2 years ### "Applicant Tracking System" September 2, 2018 3.0 Pros 1\. Full function for recruiting, keeps all information intact from parsing, screening, endorsment and placement. 2. It is great to use for multi tasking. Can open several jobs at once, can pull up multiple candidates 3. One great feature of this software would be their tear sheet. Can make a list private or public of candidates in certain location, skills or qualities that can be used for future references. You can also use this tear sheet to send multiple emails at once. 4. Bullhorn, gives you flexibility with integration. This also serves as accuracy in documentarion. If all tools are integrated, however you interact with a candidate thru phone, email or text all these will be put in on file automatically. 5. You can also open a job, and see similar jobs at the bottom of the page o look for other opportunities with the same end client 6. It also provides variety of ways to save a candidate. Either drag and drop, copy and paste or download the file. It also offers bullhorn accelerator. Where it can download profile straight from your job boards. If you want to save up with space in your drive. Cons 1\. Though Bullhorn is a very useful tool, it is never perfect. It has latency every now and then and at some point misses to capture what you have saved. Review Source Aillen G. Sales Support Retail Used the software for: 2+ years ### "Organized and ease" April 6, 2023 5.0 Great! its serves it purpose Pros i like the organized candidates profile and update every thing in this single database Cons all is serve well and perfect for the job Review Source VR Verified Reviewer Sales Coordinator Staffing and Recruiting Used the software for: 2+ years ### "Would be lost without it..." March 25, 2021 4.0 Pros Bullhorn has helped us streamline considerably. It tracks everything from texts to emails by user and candidate/client. Cons There are so many features that are "so close" but not quite there yet. I do believe they will get there but it takes longer than anticipated for improvements to be implemented. Review Source mR mark R. President Computer Software Used the software for: 2+ years ### "Bullhorn review, stay away if you are not a large recruiting firm" February 28, 2017 2.0 Their product lacks common sense functionality for basic recruiting. An example is the inability to remove a candidate from a target list from the candidate record itself. You have to navigate to a separate list section to remove the candidate from the list. There is zero relationship with them as a company. An example is having to go through a scripted check in with every customer service phone call, with a high probability of never speaking to say person twice. Another example is investing an hour of my time with their product management people for them to hear my input of suggested common sense functionality. Promises were made that the most simple suggestions would be done within "six months", it has been over twelve and none of them have been embraced. Their product updates are heavily centered around score boarding and other sales productivity and CRM measurements, etc. , largely for executives to analyze and motivate large teams. This functionality is not relevant or helpful to a small recruiting team. Their product is super inflexible and often requires professional services at $$ per session to make a change. An example would be a need to change all candidate's with the city name of "Washington" to "District of Columbia". This simple database update is not possible without Professional Services' involvement, at $$. This is a silly example, but you get the point. We finally decided to pull the plug and go to different firm. We had to pay up the entire contract in advance in order to get OUR data backed up. We immediately paid in advance, dealt with them wanting to bill us twice (not recognizing the advance payment) and with big delays and false promises on when will get OUR data. It has been two weeks, still waiting. STAY AWAY FROM BULLHORN. Review Source Response from Bullhorn January 1, 1970 Hi Mark, I'm very sorry that we failed to provide you with a great customer experience. While, one of the issues you mentioned (the ability to remove a candidate from a tear sheet from the candidate record) has been updated in a recent product release, I understand your additional frustrations. If you would like to discuss your experience with Bullhorn further, or if their is any way I can assist you in your cancellation process, please feel free to reach out to me at emily.saquet@bullhorn.com.i am happy to be of help. Best, Emily Saquet Customer Marketing Specialist at Bullhorn VR Verified Reviewer Senior Technical Recruiter Human Resources Used the software for: 1-2 years ### "Excellent ATS" October 31, 2023 5.0 Pros Bullhorn offers a wide range of features for recruiters and staffing agencies, from job posting to candidate sourcing and customer relationship management, all within a single platform. This comprehensive set of tools can streamline and simplify the recruitment process. Cons Nothing as such i have seen, User interface should be more creative Review Source VR Verified Reviewer Sales Director Sports Used the software for: 1-2 years ### "Decent ATS" July 25, 2022 3.0 Overall Bullhorn was good for getting resume through job posts. Pros Good for job posting and resume sorting on a daily basis. Cons not the most dynamic ATS compared to others as far as functionality and integrations. Review Source JRL Jon Ryan L. Technical Recruiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Bullhorn - Overall Quality is excellent" November 6, 2022 5.0 Overall experience using this tool is Excellent. Highly recommended and you will surely won’t regret it. Pros Bullhorn is very user friendly and very convenient to use specially when you are familliar to any CRM tools. Cons Whenever there is an update I need to clear cache my browser to refresh the Bullhorn settings. Alternatives considered [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/)[LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Reason for choosing Bullhorn ATS & CRM Has much higher capacity of storage and great latency for users. Review Source Alex L. Senior Operations Assistant Staffing and Recruiting Used the software for: 6-12 months ### "Customer support is amazing" July 10, 2023 4.0 Pros It's generally super user-friendly. the ability to have multiple tabs open within the CRM. Being able to flag actions/comments to other team members. it allows the team to keep track of applicants and where they are in the process. Great and consistent customer support. Cons The searches are inaccurate - narrowing down candidates takes much more time than it should. No simple way to view all CV sends interviews and other bits of pipeline all on one page. The Dashboards aren't great. Review Source VR Verified Reviewer IT Support Analyst Staffing and Recruiting Used the software for: Less than 6 months ### "Powerful tool, mid level complexity" May 1, 2017 4.0 Pros \- Great enterprise implementation team - Intuitive layout - Useful data integrity features (ie. any field can be made mandatory) - Automatic Email inclusion - Good support (within local AU support scope, US support has been underwhelming) - SalesDuel Cons Built-in reporting is non-existent with two addon options available, the first being a third party who can create reports for you, and another called Canvas - BullHorn's solution to the overall lack of reporting. Cavnas: Canvas is an in-house rebuild of Cognos Reporting suite however it has a lot of key features disabled, such as the ability for report creators to Cross-Join when required, edit SQL code to enforce certain report behaviour and some minor inconsistent functionality behaviour. Any raised issues are handled well by our local AU support, however, the US Canvas development team are rarely able to provide long-term solutions. As of 1/5/2017, I can't endorse Canvas as a complete or entirely functional product. Training: If you are moving from a system like JobAdder where the entire concept is around making the process as simple as possible and are making more fields mandatory, you'll need more than the basic BullHorn supplied training for your users to ensure the transition is smooth. Data Display: Some overarching data is unavailable in any form, such as "Last Contacted". You can find "Last Note Added" and "Last Edited", however, neither of these take into consideration the Outlook Email integration they have in place. Which makes it difficult to determine the last time a contact was actually contacted in any way. The solutions around this are poor. Review Source VR Verified Reviewer Recruiter Human Resources Used the software for: 1-2 years ### "Bullhorn, straightforward" September 18, 2018 5.0 Cost wise you only pay for a CRM solution but you also get a job board something that is gold for recruiters, an extra job board is always welcome. It does also save time, something that most of us fail to realize it takes a couple of minutes to parse a candidate to any crm system with all the information in a resume, Bullhorn solves this by automatically parsing candidates to its system,specially if Monster.com is linked. You can save precious time and get more time to reach candidates vs parsing them. Pros Bullhorn is one of those software's out there that are pretty straightforward in terms of use. Great specially for those starting out in the recruiting world. What makes bullhorn great is that its not only a good end to end application tracking system but it also serves as a candidate pool of all the candidates that all the users within the company has ever entered in. Not only do you get a CRM but you also get a Job board. For recruiters like me another Job board to source on is another mine of gold. Its also great that you can link Monster.com to it. Makes parsing candidates form Monster a lot easier and saves time. Cons Nothing really , I just wished they had like a night mode or a livelier color scheme. Review Source VR Verified Reviewer Account Manager Staffing and Recruiting Used the software for: 1-2 years ### "Bullhorn - Staffing & Recruiting " December 21, 2021 4.0 Overall satisfied with my experience with BH. Easy program to manage my job orders and seems to work well with our assignments and onboarding team. Does what it needs to do and has a simple lay out! Pros BH is overall easy to use; It's a lot easier to search via job numbers. The systems is very straight forward; easy to make notes, comments, change requests, update job descriptions and details, etc. Cons The search functions aren't the most accurate when it comes to candidates. I also wish the system could calculate the bill rate once the pay rate is entered, especially for accounts with a specific markup. Review Source SH Sandy H. HRG Financial Services Used the software for: 2+ years ### "Customizable but Limited Efficiency" March 5, 2019 3.0 I liked Bullhorn for its ease of use, but there were some areas where they really fall behind. Pros Bullhorn is easy to learn how to use and makes many functions of the Staffing world easier--for example, you can add custom fields to Bullhorn pretty easily to start tracking new aspects of your business, and it's fairly simple to add candidates, parse data, etc. The reporting features are very helpful, provided your employees add in the data when they are supposed to. It's easy to filter out people and get the call lists you need. Cons Bullhorn's integrations with other software systems is a huge problem, as it decreases efficiency in the workflows. For example, although it can integrate with Sterling I-9s, it can't integrate with background checks. Even the I-9 integration looks sloppy and crashes a lot which adds many extra steps to your workflow. It always amazed me how hard it was to integrate with a phone system--even after their multiple updates we couldn't click a number and dial it from the computer. That alarms me, as this software is built for people who are on the phone all day. It's hard to do a mass-update for people. For example, if you add a new field, it's hard to complete it for a bunch of people and when you make the changes it often crashes the system. If you've been in business for a while this is a problem. Review Source Jackson W. Staffing Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Daily Driver" August 26, 2022 5.0 Pros I do everything in bullhorn. It may feel bulky at times, but that is just because it is bursting with functionality. There are multiple paths to accomplish the same result, which is convenient. Cons Bullhorn has a relatively high learning curve. Due to its nature, it is a long runway to learn how to use all of its many best. Review Source TS Tim S. Operations Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Bullhorn Review December 2016" December 7, 2016 5.0 I have used Bullhorn since 2007 in two different companies. In the first instance, I helped integrate Bullhorn into the company and found Bullhorn support extremely helpful in migrating our data from our old system into Bullhorn. The process went smoothly and our deadlines were met; I still remember this after all these years. I continue to use Bullhorn in my current company and find it an extremely effective tool. Pros Bullhorn Technical Support is simply amazing. I am in awe of their customer service and their knowledge of the system. Customer Service for me means that I'm not put on hold for an inordinate length of time nor am I forced to leave a message after negotiating with a voicemail system that requires me to struggle with too many options. I greatly appreciate Bullhorn Technical Support's sending me a follow up email to any issue I may have had; these emails help me to remember the issue and how it was resolved. Lastly, I realize that Bullhorn has many partners in its Marketplace but I do not receive solicitation calls from them; this is very important to me, as I receive many such calls from other vendors and it is a burden to say the least. Cons I do not remember which version of Bullhorn I used at my first job (from 2007 to 2013). I do know, however, that when I started to use Bullhorn in my second job one of the features that was available in the earlier version (ability to run ad hoc reports based on the various fields in Bullhorn records) was no longer available. I found this feature extremely useful as a Bullhorn administrator for my company and regret that it's no longer available; it provided a level of detail and a freedom of reporting that is not found in the canned reports. I understand that Bullhorn's maintaining such a feature can be a heavy one, but I miss this feature nonetheless. I think it was called Bullhorn 360. Lastly, I do have one other comment. I love the "Merge Record" feature but I find it very complicated to choose the secondary record from the list after I've chosen the primary record first. The primary record shows up as an option when choosing the secondary record for the merge. This is a small detail but one that would be wonderful to correct. Review Source VR Verified Reviewer Attorney Talent Associate Legal Services Used the software for: 2+ years ### "Clunky, slow, terrible reporting. Does the job, but does so in a very inefficient way. " November 1, 2017 3.0 Its an ATS - it keeps the data we need, but it just does so really terribly. Pros Navigation between candidates, companies, and applications Relatively user-friendly interface Note sharing and distribution listings easy Cons Reporting. Pulling a report with the exact same parameters multiple times produce reports with widely varying results. Even when parameters are set (e.g. exclude a field), parameters are not stuck to leading to inaccurate results. Will not operate correctly if there is too much data in the reports, so it cannot handle creating a single report with multiple months/years of data, meaning smaller reports have to be pulled separately and then pieced together manually. Customer service - highlighting issues with the platform went nowhere. Identifying problems or issues elicited zero response from Bullhorn. Performance - so so slow! Opening candidate profiles takes forever! Review Source Similar Products Featured