# Page 4 | Bullhorn ATS & CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Bullhorn ATS & CRM the right Recruiting solution for you? Explore 1021 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/reviews --- Bullhorn ATS & CRM 4 (1021) [View alternatives](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 4 - Reviews of Bullhorn ATS & CRM ## Showing most helpful reviews Showing 76-100 of 1021 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CL Casee L. Senior Recruiter Marketing and Advertising Used the software for: Less than 6 months ### "Not great for corporate recruiting" October 7, 2016 2.0 My experience with Bullhorn as our internal ATS has been less than stellar. Overall, I do think it's a good product, but I do not think it is for the corporate side of things. I think this system is much more beneficial for recruiting agencies who are hiring at multiple clients. However, for recruiters that are only hiring internally, it is extremely clunky and very difficult to use. Pros One of the main pros is the cost, it is definitely an affordable system that fit well within our budget. Also, it does look appealing to the eye when looking at a first glance. Cons Unfortunately, I have many more cons that pros for this system. First, the training during implementation was horrible. The person that was training me clearly was not trained herself and made it very difficult to pick up on the different areas of the system. Then, the entire implementation process has been a nightmare. It was extremely difficult for my tech team to even get the system up and running, which months later it still isn't. During the implementation, I was told several times by the trainer that we had no Account Manager or sole point of contact at Bullhorn, but that everything had to go through the help desk. About 5 months into having access to the system, I found out that not only did I have an Account Manager the whole time that I was never told about, but it was actually the person who sold me the system in the first place. Also, it has been extremely difficult to integrate Bullhorn with Indeed, which is where we get a large portion of our applicants from. Lastly, I do not find this system user friendly at all. It is very clunky and hard to navigate, there are just too many moving parts. You need to go to several areas to do one small thing in the system which is very frustrating when you are pressed for time. Review Source Response from Bullhorn October 11, 2016 Hi Casee, I'm extremely sorry to hear that Bullhorn is not fitting your needs. We strive to provide useful and meaningful training and services, and I'm sorry to hear that we have not met that goal for you. Please feel free to connect with me via email (emily.saquet@bullhorn.com) if you would like to further discuss these issues and how Bullhorn can improve to meet your needs. Thank you for taking the time to review us. Best, Emily Saquet Customer Marketing Specialist SK Seetha K. Executive Technical Sourcer Staffing and Recruiting Used the software for: 1-2 years ### "Best ATS" April 15, 2023 4.0 Its very user friendly. Easy to use. Easy to maintain relationship to the candidates end to end recruitment life cycle process. Some times it takes loading time to fetching candidates. Otherwise all good. Pros I Like Bullhorn very much. It is used source candidates. It is very much useful for non IT requirements. Following up the candidates is too good. Good database also. Cons Overall experience is too good. Best candidate management tool like scheduling interviews followups feedbacks. Everything should be noted using this ATS. Best interaction between the client and candidates. Bullhorn acts like a good database. Review Source AD Angelena D. Account Manager Staffing and Recruiting Used the software for: 6-12 months ### "A powerful CRM with great resources for future development" February 28, 2019 4.0 The fact that Bullhorn never stops on the achieved results make us believe that their functionality can bring even more benefits in the future. This vendor can surprise their customers with a lot of new features, each of which is equally qualitative to the previous standard package of abilities. Pros This is a tool where everything is ready at hand. Bullhorn offers opportunities for lead generation, as well as for requirement delivery. The management process is seamless and does not require creating API linkages between multiple programs. All the information about each user/employee is organized in a logical and visually convenient form. Besides, the program offers easy and fast abilities to contact each other inside the system and share some important files. It is incredibly important for our company to be ahead of the competition and to make as many people of our target audience as possible aware of our services. We do believe that Bullhorn is really what we need for this aim to come true. With its help, our company can easily gather like-minded fellows in one team to create really unique and thoughtful ideas and run successful projects. Cons To tell the truth, it was hard to find anything we do dislike about Bullhorn. There are just some small shortcomings we would like to see improved in the future releases. For instance, our company would appreciate greatly if Bullhorn paid more attention to their ATS functionality. Very rarely, but still, there might be some problems with the e-mails arrival (personally, we faced this error just once or twice). In general, Bullhorn is a satisfactory platform. Review Source JA Jeff A. CEO Staffing and Recruiting Used the software for: 2+ years ### "Be very careful before going down the Bullhorn path" March 31, 2022 2.0 Unfortunately it's been one of the worth experiences yet for us. It's expensive to implement (due to the customization's) and on contract renewal they try to increase the price by 20%. In addition, the support team is horrible. Pros The LinkedIn integration (to import candidates into Bullhorn from LinkedIn) Cons The front end (user interface) is extremely old, slow and not intuitive to our users. Reason for choosing Bullhorn ATS & CRM The LinkedIn integration and great reporting. But the reporting isn't great and takes a developer to write custom complex reports. Review Source BC Ben C. Consultant Staffing and Recruiting Used the software for: 6-12 months ### "Essential CRM for any recruiting activities " May 19, 2023 5.0 Pros Having the access to track my clients and candidates during processes Cons Sometimes it does crash but I guess it’s because of the amount of information on there. Review Source VR Verified Reviewer Marketing Operations Staffing and Recruiting Used the software for: 2+ years ### "Bullhorn" October 11, 2019 4.0 Works overall well for our needs, it's a bit pricey but does the job for a staffing firm Pros It's easy to pick up if you're a new user, the navigation is intuitive and it's rather easy to find what you need, input data, etc. Cons There's a lot of bugs and issues when it comes to logging in to sessions, it kicking you out too quickly, and a lot of features are either redundant or don't exist. (ie. you can't delete a company profile?) It's also difficult to edit features in the field mapping, acts too much like coding if you're not familiar with how to make those changes. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bullhorn ATS & CRM Cheaper and acts as more of an ATS which we need Review Source VR Verified Reviewer System Administrator Education Management Used the software for: 1-2 years ### "A Sophisticated Tool for Customer Relationship Management: Bullhorn CRM" May 31, 2019 5.0 I will say that Bullhorn CRM is the best CRM software product for managing customer-relationship in any organization from my experience. It is a robust tool that ensures customer satisfaction and retention as well as providing the opportunity for new customers thus increasing the company's productivity. its interface is quite simple to use and appealing. I highly recommend Bullhorn CRM to those companies looking for better CRM solutions. Pros Bullhorn CRM capability to provide immediate insight into the person that is in touch and the capability to keep track of all conversations between different stakeholders makes it superior over other CRM software. Increased customer relation has led to improve in my organization's productivity. another cool feature about is about its intuitive interface that is simple and easy to work with even for the inexperienced users. Cons In my opinion, I will say the latency experienced by Bullhorn CRM has made it be time-consuming in some context and even failure to capture data from the user. Review Source JM Janet M. Director Information Technology and Services Used the software for: 2+ years ### "Cumbersome software which doesn't function well" February 8, 2022 1.0 The integration with Linkedin doesn't work. This was the reason I subscribed so the software is now almost useless but Bullhorn won't release me from my contract. The customer care is awful. I'm going to have to subscribe to a new CRM provider but will be forced to continue paying Bullhorn vast amounts for money for a service that's completely useless. Pros I don't like anything - it's not at all what I was led to believe Cons Badly designed software which isn't user friendly. Extremely slow in loading information, you need to update everything you do and it takes forever. The features which are most appealing such as the Linkedin integration don't actually work. Reason for choosing Bullhorn ATS & CRM Because of the Linkedin integration - which doesn't work Review Source Marc R. Talent Acquisition Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Solid and Useful Tool for Recruiting and Sales" May 16, 2016 4.0 I have used Bullhorn from 2004 until 2015 -- when my employer took a slight break to convert over to another ATS based on SalesForce. Full Disclosure -- Bullhorn was taking too long to convert us over to the S Release and our Management felt it was time to make a change to a new product. After a little less than 1 year on the SalesForce product ( it was a terrible experience ) , our Company is back to using Bullhorn, this time on the S Release version. Bullhorn is a solid tool for Recruitment and Sales in the Staffing and Solutions arena. With the S Release, I feel Bullhorn has only improved. We're able to use the product on all browsers and the mobile experience has gotten slightly improved. We've had Bullhorn integrated with exchange since roughly 2006 and it has been a great balance. We get to use a great email client and Bullhorn still tracks and stores all communications to clients and candidates. Pros Bullhorn has great usability 'Right out of the Box and is easy and flexible to customize screens and fields. Intuitive workflow with the ability to track the most important Activities, events, and stats They have built up many great partnerships with 3rd party products and services so that integration can be very easy Customer Support has improved dramatically in the last 5 years. Cons Reporting has improved with the S-Release for standard reports. But Customized reporting is still difficult to do on your own -- if not impossible -- and often requires their professional services Review Source Joe A. Owner Professional Training & Coaching Used the software for: 1-2 years ### "Has a long way to go" April 27, 2021 2.0 Salesforce was much better in my experience Newer ATS systems are likely less feature-rich, but if the features are slow, aren't friendly, and waste the recruiters time, then they aren't worth anything Pros \-Tons of features that could be utilized -Could text through the ATS Cons \-Had to log back in after 15 mins of no use, would delete all your notes -No notifications for new applicants that applied to your jobs -Slow, buffered a lot, load times take forever -Tab structure is terrible, and if you have to refresh you lose all your tabs that were open -Dashboards don't sync with data that is inputted -Cannot open multiple candidates at once Review Source SD Stacey D. Candidate Relations Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Great ATS, the best one I have used as a Recruiter" December 6, 2019 4.0 Bullhorn ATS is overall a great tool for our recruiting team and we enjoy using it. It integrates well with a lot of the other tools we use to improve the candidate experience including Herefish, LinkedIn, TextUs, etc. Wish customer support was a bit stronger with stronger, long-lasting solutions, but overall we like it. Pros Integrates with a lot of other software we use like TextUs, Herefish, LinkedIn, LinkedIn Jobs, etc. We also like that it has a lot of capability and functionality, more than other ATS's I have used. It also has a fairly easy to use interface and a lot of training materials, which makes it easy to onboard new recruiters on to our team. Cons Customer Support is very unhelpful when we try to add new functionality, suggest Bullhorn updates, or if we have a system issue. We have not been impressed with their problem-solving or timely support. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Needed more functionality for our recruiting team, Salesforce was more slanted toward our Sales team and didn't have a great way to store candidate information. We had to purchase an customizable add-on for candidates, and it was just okay. Not easy to searach Review Source VR Verified Reviewer Director Human Resources Used the software for: 6-12 months ### "Australian Agencies should avoid - Expensive product with terrible support - " October 8, 2021 2.0 I imagine this product was great five years ago but it feels very antiquated now. Suggest that anyone looking at Bullhorn keep looking. It's expensive but doesn't deliver in terms of functionality or support. Pros Easy to roll out and has bare bones functionality. Possiblt okay for a large agency that is able to afford further add ons and customisation. Cons Where to begin. There is almost not automation in terms of messaging or basic things like organising interviews. The platform is very slow and buggy. Worse, there is no communication from Bullhorn regarding these bugs, or updates in general - let alone a roadmap. The product is very expensive compared to most comparable CRMs in the market but doesn't come with premium support or account management. Review Source Jennifer S. System Specialist Staffing and Recruiting Used the software for: 2+ years ### "Excellent ATS!" August 8, 2016 5.0 I have been using Bullhorn for over 8 years. I train every new hire and it is quick to get new recruiters up and running as the system is very user-friendly and easy to learn. I love that you can easily customize every screen in Bullhorn so that it fits your companies workflow! Pros The lists are my favorite feature. They have greatly helped our company. We can filter on any data point in Bullhorn to create available candidate lists for our recruiters and target lists for our sales reps. Notes can be entered very quickly into Bullhorn on a candidate or clients record. As a result we have been able to reduce our unemployment rate by several percentages saving our company thousands of dollars. Cons None! Bullhorn is constantly updating their software and making improvements. I have no complaints. Review Source Prashant S. Technical Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Bullhorn ATS review" September 12, 2022 4.0 Working with Bullhorn is very easy and effective for the work Pros Bullhorn is a very compatible and easy to use ATS for recruiting and Staffing purpose, It has many features which provide value and time saving to your hard work. Cons Pop-up has been irritating while using it on regular basis, but that also give you details on real time basis. Review Source Jamie Anne S. Recruitment Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Recruiting at its best" February 27, 2019 5.0 Overall, I strongly recommend that companies start using Bullhorn. It is definitely the best recruitment software there is. Pros I love Bullhorn because I can access it from my laptop or even my mobile device. Our company has been using Bullhorn for years now and it greatly helped in automating our recruitment process. It is customizable and user-friendly. It is very straight forward. What I admire the most is the ability to create tearsheets for different lists of candidates. It is very helpful especially if the job posting that you are working on gets repetitive. You can also create reminders or tasks so that you will never forget to call your candidates. Cons I think Bullhorn can improve on its text messaging features. Sometimes, the characters are not enough. Although text messages are meant to be short, it would be highly appreciated if they can add more characters to every text. Review Source Derek R. Account Executive, Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Excellent Way to Manage Pipeline and Relationships for Full Desk Recruiter" October 31, 2016 5.0 I have been using Bullhorn for almost 2 years, and I love it. I like it because it helps me to manage my pipeline for both recruiting candidates and marketing to clients. It is easy to use, and is very functional. The task list serves as my daily calendar, and the search tools allow me to easily view search results. Managing relationships using Pulse is a great feature - it tracks relationship communication. Pros The free training webinars that are offered help me to continually learn about the features and new updates. The way Bullhorn is set up is very functional, and it seems easy to alter and adjust settings according to preferences for the recruiter or the team. The dashboard provides good information to manage performance. Seriously - it's a great ATS. Cons At first, my cons were with the search tool. But over time, the search tool has become more functional. My days would not be the same if I did not have Bullhorn. Review Source Esther H. Executive Account Manager Used the software for: 2+ years ### "I have been using Bullhorn for over 10 years not a great fit for a small firm. " March 22, 2018 3.0 Pros Cloud based software. User friendly for new recruiters. Great for parsing resumes. Ability to view open jobs and submissions. Cons Bullhorn is pricey and does not build their software with small business in mind. Candidate searching takes some time to learn. There was many more pros in the past now those pros come with negatives. Over the past few years it has been difficult to manage. Do your homework before implementing. As you increase and build business it becomes costly and time consuming to try a different software. Look at reviews from recruiters and administrators. Software should be functional for the recruiter and manageable for the administators. Review Source GS Ghaz S. CEO Used the software for: 2+ years ### "Customer Review" February 21, 2019 1.0 Customer Experience Alert: Like any customer, we gave our notice to Bullhorn and reduced our number of users to 1 to adhere to the terms of the contract and ride it out with our 60 days notice. We followed their rules, kept the customer service reps informed and got the OK to reduce down to 1 user. Soon enough I look at my billing statement and they had charged us for more than 1 user. I called their front line billing staff and they said it would be reversed. To my surprise, I receive a call today where the front line billing staff said that even though we have not used more than 1 user, we will still be charged for more than 1. This tells you how the senior management thinks, where their ethics are and how low they can stoop. A few dollars won't break the bank but when you treat a customer that is leaving with such low ethics. That shows your true colours. You can continue acquiring other companies but as you grow bigger, your problems get magnified. I'll be sure to mention this to everyone in the industry considering an ATS never to bother with Bullhorn especially with their limitations on the system and ridiculous policies. By the way, we were loyal customers for 2 years and only left due to the inability to resolve repeated issues with their system. Pros Ancient product with very slow response on system and with staff. Be sure to explore other options before signing up with them Cons Ancient product with very slow response on system and with staff. Be sure to explore other options before signing up with them Review Source DD Danielle D. CRM Administrator Staffing and Recruiting Used the software for: 2+ years ### "Extremely time consuming and not user friendly" September 22, 2022 1.0 Horrid Pros Nothing at all. It was a very cumbersome system to work with. Cons The entire system. Nothing was easy to use. We constantly had to find work arounds for everything. Reason for choosing Bullhorn ATS & CRM At the time was probably one of a few choices out there Switched from [PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) Because we were paying alot of money to be hardly using the system Review Source BH Brian H. Vice President Medical Devices Used the software for: 2+ years ### "Vice President" March 18, 2021 3.0 Was a Sendouts customer when Bullhorn bought them and eventually forced to migrate to Bullhorn platform. Have been very dissatisfied with customer service. They don't offer much for small firms (we are 2 employees) and won't even assign an account manager to us. They recently did an upgrade that caused a major issue with SPF and resume submissions - but they didn't tell their customers until after the fact. We only found out when we contacted them with the issue - crazy bad execution on their part. Finally had enough and am currently transitioning to a new ATS vendor and Bullhorn is really slow getting through that process. Terrible customer service. Pros Fairly easy to implement and navigate. Decent overall at working through recruiting process workflow. Cons Limited effectiveness interfacing with LinkedIn. Poor mobile access. Frequent time outs and often requires multiple attempts to log in for some reason. Review Source Tiffany A. Recruiting Coordinator Staffing and Recruiting Used the software for: 1-2 years ### "Solid CMS" July 18, 2019 4.0 Great customer service. We just implemented BH new Novo platform and they were great during that transition process especially. Overall, if you're willing to put in the time up front to really get to know the system, it is a really really great tool. Pros It is very customizable and holds a ton of information. Covers the full-scope of the staffing and recruiting process from prospecting sales leads, to coorespondance tracking to placements and reporting. Also integrates with Gmail (seamlessly) as well as LinkedIn Recruiter (with a few bugs). Cons There are almost too many functions. I use Bullhorn literally all day every day and I don't think I have even scratched the surface of what all BH can do...its almost overwhelming to think about. This also makes training new users a bit more time costly than training on other software/systems. Review Source Manuel R. CEO Staffing and Recruiting Used the software for: 6-12 months ### "Yesterday's technology with awful support" August 4, 2016 1.0 We had an awful time trying to configure the system, were blatantly lied to by their sales with regard to certain functionalities (their reporting is hardcoded and pretty much useless) and never received support until at the end we threatened with cancellation. Funny thing is that months after cancellation we still get the occasional fresh invoice and product updates. On top of that, they hired a debt recovery agency which started calling 100 times per day threatening all kinds of things. I know of one other agency in this city that had exactly the same issue! Anyway, the calls stopped when we proved cancellation and it was clear we wouldn't pay, and then only recently we got a call from their support asking how we are getting on with the system! Pros UI looks appealing, as is their sales pitch Cons Yesterday's technology, slow, buggy, very bad CRM (dont believe the sales pitch), hard coded useless reports, submit a ticket and submit it another three times before you get an email from support 5 days later. Double the expense for half the functionality, contractually difficult and implementation fees. Review Source UN Urvasi N. Sr. Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Happy User of Bullhorn" February 10, 2023 5.0 Pros easy way to tract all the applicants records and maintain our data. Cons when we do mail merge on 999 it goes to span or junk not into the inbox. Review Source ML Marissa L. Sourcing Specialist Hospital & Health Care Used the software for: 1-2 years ### "Sourcing Specialist Review" January 11, 2023 5.0 Pros The ease of navigation throughout the platform. Cons Would love to have the ability to mass import files - specifically candidate resumes. Review Source VR Verified Reviewer Salesforce Administrator Staffing and Recruiting Used the software for: 2+ years ### "Great ATS (Application Tracking System)" November 1, 2018 5.0 Pros The ATS piece of Bullhorn is the best in the business. The way candidates are managed and organized there is nothing better. The tool has a great way to track candidates from the applications to the placement stage and is very user-friendly. The tool also integrations very well with tools such as Broadbean and Daxtra which makes searching for candidates even better. Cons There is not much ability to customize the platform. IF you can keep you business to as close to 'out of box' as possible, you will be thankful. Also the true CRM piece of bullhorn does not comapre to competetors such as Salesforce Review Source Similar Products Featured