--- title: "Greenlight Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Greenlight Guru the right Cloud Access Security Broker (CASB) solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140578/greenlight-guru/reviews/" page_type: "reviews" language: "en" --- Greenlight Guru 4.4 (82) [View alternatives](https://www.capterra.com/p/140578/greenlight-guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Greenlight Guru Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews Alfikhar N Providing support for civil engineering projectsCivil Engineering, 2 - 10 employeesUsed the software for: I used a free trial. “Greenlight Guru is a powerful QMS solution that can be a valuable asset for medical device companies seeking to improve quality, efficiency, and compliance.“ January 24, 2025 JR Jordan R BossAlternative Medicine, 11 - 50 employeesUsed the software for: 6-12 months. “The platform can be a bit expensive for smaller teams, and the learning curve for new users might take some time.“ February 16, 2025 YS Yusuf S OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “My overall experience with Greenlight Guru is that its made to meke medical software more efficient, faster, & more great benefits.“ February 9, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “After just 3 months, it became clear that Greenlight Guru was doing more harm than good, and we decided to stop using it altogether. Despite our dissatisfaction, Greenlight Guru insisted we pay for the full contract term.“ December 2, 2024 MH Moiz H Software DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Smooth experience with efficient document control, compliance tracking, and great support.“ February 15, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Their rigid stance, complete lack of empathy, and unhelpful customer service made the entire ordeal a nightmare.“ December 2, 2024 Abhijeet R Full Stack Web DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Greenlight Guru help a lot in managing medical documments.“ February 14, 2025 AE Andre E CEOMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Look elsewhere if you're in the market for quality, because Greenlight Guru falls painfully short."“ December 2, 2024 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah K. President & Chief Operating Officer Hospital & Health Care Used the software for: 1-2 years ### "A god-send of a QMS" December 11, 2018 5.0 As a new medtech company with many different product and differing product regulations, we are pleased to have Quality Management as one of our easiest tasks - which is rare to say. The team is fantastic and abundantly helpful, the system is quick to learn and easy to use, and the support you get standing the system up from scratch if you don't already have a system in place is great. We needed Quality "handled" so we could focus on the trickier parts of our company - Greenlight Guru was and is that perfect solution. Pros With GG, it is structured and organized to not just allow compliance, it promotes compliance - meaning using the software as it is built easily documents for product design/dev and ongoing quality req'ts. It's easy to use and navigate, quick to learn even for lay people, and makes our QMS regulatory headache-free. Cons The team keeps making improvements, and I'm looking forward to a bit of a better structure to the large document repository. It is searchable, tagable, and sortable easily, but there are a few other ways that they could organize things so you can find something quickly. Review Source Response from Greenlight Guru December 14, 2018 Hi Sarah, The team at GG greatly values your feedback and we appreciate you taking the time share your experience working with our software and team. Glad to hear you are excited about the upcoming enhancements to Advanced Document Management with with debut of Document Views in our December 2018 release. We strive to simplify quality management for medical device companies of all sizes, and welcome any future feedback or enhancements ideas. AB Alex B. CTO Medical Devices Used the software for: 1-2 years ### "Greenlight is the right choice for eQMS" August 14, 2024 5.0 We evaluated multiple eQMS platforms, we went with Greenlight due to functionality, ability to scale as we grow, and the extensive / pre-existing documentation that we could leverage and tailor to our needs. Pros Building a maintaining a QMS system that is FDA compliant is far too complicated and expensive for an early stage startup. Greenlight gives you the tools and platform to follow a pre-determined process that allows you to get up and running quick, while also having the confidence that you are meeting required regulations. Team has always been super helpful with great customer support. Cons eQMS can be complicated with lots of jargon. It does take a sustained push to become aquatinted with terminology and incorporate into you daily workflows. Alternatives considered [Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing Greenlight Guru We liked the team, the customer support, and the greenlight academy. We felt that greenlight had the tools to get us through a complicated process. Review Source AE Andre E. CEO Medical Devices Used the software for: 1-2 years ### "Terrible Product, Service, and Experience" December 2, 2024 1.0 Greenlight Guru was a colossal disappointment for our company. We signed a 2-year agreement, expecting a quality product and decent service, but were thoroughly let down. Their platform underdelivered at every turn: clunky, counterintuitive, and nowhere near as efficient as advertised. After just 3 months, it became clear that Greenlight Guru was doing more harm than good, and we decided to stop using it altogether. Despite our dissatisfaction, Greenlight Guru insisted we pay for the full contract term. Instead of trying to remedy the situation, they pushed us into a drawn-out and tense dispute that ended up in collections—something we've never experienced with a vendor before. Their rigid stance, complete lack of empathy, and unhelpful customer service made the entire ordeal a nightmare. Save your time, money, and sanity. The product is bad, and the service is worse. Look elsewhere if you're in the market for quality, because Greenlight Guru falls painfully short." Pros There was absolutely nothing that we enjoyed about our GG experience. Cons Literally everything. The product didn't work as advertised, the service was shoddy, and the respect for the customer simply wasn't there. Review Source VE Vineet E. COO Medical Devices Used the software for: 1-2 years ### "Truly Turnkey, Great for new companies" January 6, 2020 4.0 Greenlight.Guru has allowed us to, from a very young, inexperienced stage, build from scratch an easy to use and comprehensive quality system that has passed external audit with ease. The customer support, user interface, and turnkey solution offered by Greenlight.Guru has exceptionally useful for us, and been the foundation for Quality Management at our company. Pros Using Greenlight.Guru, we were able to build a quality system from scratch quickly that met our needs without the headache of complicated set-up and configuration. This tool enabled us to go from nothing to passing our first audit with confidence and ease. Great tools to link design and risk with documents and approvals. The customer service was also great, and Greenlight helped build our knowledge of Medical Device Quality at the beginning of our company's life, allowing many of us to rise from inexperience to competence to near mastery of quality systems. Greenlight further offers an unparalleled user interface and intuitive tools that make using it a cinch for almost all employees at our company. Cons Understanding best practices can be a bit challenging and time consuming given that there is one standard offering for all customers and customization is intentionally not available. Being a new company, Greenlight has grown with us. Some features that would have been nice to have earlier were developed and pushed during our use of the software, though it is clear that the product is maturing to meet the needs of its customers without sacrificing the ease of use. Alternatives considered [AssurX](https://www.capterra.com/p/10010604/AssurX/)[Arena PLM](https://www.capterra.com/p/6101/Arena-PLM/) Reason for choosing Greenlight Guru Ease of use, well integrated design/risk controls, and Customer Support Review Source MM Mel M. QA Medical Devices Used the software for: 6-12 months ### "Only eQMS geared towards medical devices" April 28, 2021 5.0 Great experience! Customer service is quick to respond and there is a help centre and greenlight academy with tutorials for quick reference. The traceability between design controls and risk elements is in itself worth it. Pros Wow so many things - selecting/modifying roles/permissions, creating teams, personalizing profiles, tagging documents, grouping documents, adding/uploading w/ w/out a change order, creating/activating training events, tracking training events' progress/completion, automating/completing quality events (CAPAs, nonconformance, audits and customer feedback), adding/modifying/tracing design controls i.e., user needs, design inputs/design outputs, V & V and finally adding/modifying/tracing risk items and aligning them to the project. Customer service is quick to respond and Greenlight Guru is always taking suggestions for improvement, they have even implemented some. Cons Just some suggestions for better functionality - ability to edit tags, ability to edit training events once activated or in the case the documents assigned to a training event changes, more user friendly quality event workspace, ability to easily change between full and lite users and vice versa. Alternatives considered [Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing Greenlight Guru Better price, only eQMS geared towards medical devices i.e., standard requirements are already built into the system. Review Source HZ Hector Z. CEO Medical Devices Used the software for: 2+ years ### "Terrible customer service despite being super expensive" October 27, 2024 2.0 Pros Good performance, good templates, comprehensive follow up for eQMS for med tech. Cons Too expensive, terrible customer service and attention. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Needed more specialised software for med tech Review Source AH Amelia H. Research Scientist II Medical Devices Used the software for: 1-2 years ### "Makes Implementing a Medical Device eQMS Easy" August 25, 2020 5.0 I work for a small medical device startup, and we've used Greenlight Guru to set up our quality management system from day one. They've made complying with ISO and FDA standards for quality management straightforward, they keep adding helpful functionality to the system, and I look forward to continuing to work with them! Pros Greenlight Guru has a very intuitive interface that lets me manage document changes and design control from the same dashboard. I can sit down and set up a change order to release and version multiple SOPs in an hour with a single set of approvals, which really streamlines my document control workflow. It's also perfect for remote work, since it automatically captures electronic signatures and time stamps, and it's already set up to ping users by email when it's time for them to complete a task. And I must commend their customer support team - they are an admirably responsive and helpful team of people who add so much value to the experience with this company. Cons Inputting a large number of documents into the system at a time can be fairly tedious. Some kind of mass upload function would be helpful at some point. I would appreciate an integrated training workspace as well, potentially tied to the document approval process. Review Source Victoria E. Quality and Regulatory Affairs Director Medical Devices Used the software for: Less than 6 months ### "User Friendly, Modern QMS System " December 11, 2018 5.0 The design and development module is truly the reason we purchased Greenlight. It is extremely simple, allows for easy/agile development and review and integrates risk. Pros It is very modern and user friendly. Unlike most QMS systems which seam stuck in the 90s, they user interface is up to date with modern websites and is so easy to use it requires barely any training. Cons The modules that are full fledged are wonderful. Modules like change management and training management need to be its own module and updated. Review Source Response from Greenlight Guru February 12, 2019 Hey Victoria, Our team greatly appreciates you taking the time to provide us with valuable feedback. We are happy to hear that your team has adopted GG with ease and that our design and development features have been very beneficial for your company. We are continuously advancing our software's capabilities and encourage you to share any thoughts or ideas with our Customer Success team regarding change and training functionality. Thank you again for your feedback! Daniel P. CEO Medical Devices Used the software for: 6-12 months ### "Excellent experience with Greenlight Guru" February 1, 2019 5.0 Its an excellent tool with very good customer support. Pros I like that all the tools and functions needed to run a QMS are centralized in one place Cons I would like line item requirements approval in the future Review Source Response from Greenlight Guru February 4, 2019 Hey Daniel, Our team appreciates your positive feedback! We are continuously evolving the capabilities of our quality platform to further enhance the value add to medical device companies. I plan to have a member of our customer success team reach out to you in order to further discuss the line item requirements approval functionality you mentioned. Thank you again for your feedback. Werner V. Founder & CEO Hospital & Health Care Used the software for: 1-2 years ### "Software that actually makes your life easier!" December 13, 2018 5.0 Great support, easy to use. Pros The team at Greenlight is extremely passionate and have been amazing at supporting us and answering questions in record time. Cons If you don't use the software for a month, you get locked out and have to ask to be activated again. Review Source MB Matthew B. Co-founder / CTO / QA/RA Medical Devices Used the software for: 6-12 months ### "Medical device startup's experience" November 15, 2016 5.0 greenlight.guru is the perfect software solution for a medical device startup company looking to get a quality management system, compliant with both the FDA's and ISO's requirements, up and running. It also holds your hand through the design control and risk management process, which is especially valuable for a company without much experience going through these processes. We didn't need to hire a quality manager because of how helpful this software is, a fact that alone makes it worth the price. Pros The structure of the design control and risk management modules guide you through the process of documenting both. Especially great for someone who's never gone through these processes before. Cons While it contains the core of what's necessary for a QMS, it lacks a lot of functionality that a larger business would need, making it likely that we'll outgrow it quickly. Review Source Response from Greenlight Guru December 5, 2016 Hi Matthew, we appreciate you taking the time to write your review of our software. That's great to hear greenlight.guru has enabled you to delay the hire of a full time quality manager. Per your comment regarding the feature set needed for a larger business, we'd love to hear your specific recommendations if you have them so that we can take them into account as we continue to execute on our roadmap. You can reach out to us and provide your feedback directly to customer.success@greenlight.guru. To date, we have several larger medical device companies with multiple products and hundreds of employees that are successful using the platform. PN Penny N. CEO Medical Devices Used the software for: 2+ years ### "Recommendation for Greenlight Guru as your medical device eQMS solution" October 23, 2018 5.0 Ease of integration of design control with risk management is a breeze. No more tedious xcell spreadsheets!! Pros I like that this medical device software is built by medical device professionals and not just SW developers who don't even know what a medical device is! this SW is built to match the processes I have been doing now for over 35 years - document control, design control, capa, internal audits, etc. Both modules GO and GROW are on spot to meet the regulatory requirements. Cons As with any SW we have to be methodical in our naming conventions as we load documents. Its all about setting rules as a company so that SMART naming is followed which makes the search mechanisms more effective. Review Source Response from Greenlight Guru November 1, 2018 Hi, Penny. Really appreciate your feedback and comments. Did you know that all documents are assigned a unique ID when added now? Yes, there is still a need to apply some intelligence with document naming and description. Those attributes (regardless of system) are key. GJ Grant J. Used the software for: ### "Greenlight Guru for OtoNexus" December 1, 2016 4.0 I am a consultant, working with OtoNexus, an early-stage medical device company, on the implementation of their Quality Management System (QMS). We advised them to consider deploying Greenlight Guru for this purpose, and they are in the initial stages of doing so. The Document Management features of the software appear to be thorough, well thought out and useable. Obviously, the flexible routing and detailed history features for document review and sign-off, and compliance with Part 11, are very helpful and key to the success of any medical device company's QMS. The tutorial on the Product Development module, which is based on 14971 risk management principles, seems like it will be an excellent tool. Unfortunately, the client is a bit behind in utilizing it, and wants some other project management features implemented that, frankly, are a bit beyond the scope of this type of software tool. Customer support in general has been excellent. We have noted, however, that when product feedback is given, although the response to a question or issue is timely, there is often a defensive tone that comes across. An example of this was when there was a change to the software, which caused a conflict with login using a browser that had worked fine previously. Yet, we were not notified of this change, and once we found the issue, were told to update our browser. This software, like any other, is imperfect, and can and should be continuously improved. Overall, my initial impressions are that this is an excellent software tool for implementing a QMS at a medical device company. Review Source Response from Greenlight Guru December 17, 2018 Hi Grant, thank you for taking the time to write your review of greenlight.guru. You input, and the feedback from all our customers is very important to the continuous improvement of our software. Since your original feedback on 12/1/16, we've evolved our internal release processes and documentation in order to assure changes such as this are better communicated with customers. Thanks again for your feedback and partnership. RK Ross K. CEO Medical Devices Used the software for: 1-2 years ### "Great solution for medical device companies" November 15, 2016 5.0 GreenLight.guru has made implementing our quality system a manageable effort. We have likely saved half the effort and tens of thousands of dollars by using it for our first FDA submission. Pros The fact that it automates the process instead of just storing documents. Cons It would be great to have email notifications when you have an assigned activity. Review Source Response from Greenlight Guru December 14, 2018 Hello Ross, thank you very much for taking the time to write your review. We really appreciate your input and feedback. We're happy to hear greenlight.guru has helped save you both time and dollars on your first FDA submission. Additionally, I am happy to share that automatic email notifications associated with tasks you've been assigned are now available in the platform. DP Douglas P. Manager of Operations and QC Medical Devices Used the software for: 1-2 years ### "Good to Great" November 29, 2016 4.0 We really like using Greenlight guru and we believe that it is a service that all businesses in the medical industry should be using. However, when we signed on we were promised the addition of many various features. These features have not been added in the nearly two years we have been involved with Greenlight. I come from a software background and understand that things sometimes have to be placed on hold in order to fix more pressing issues. However, so far the additions that have been made have made greenlight more difficult to use rather than easier. We look forward to seeing some of the new features that have been promised to us in the near future. Pros It is the only Medical device management software on the market. Also, it allows us to centralize our numerous documents and other design records together in one place. Cons Limited functionality. We are still having to come up with our own solutions for numerous things that we believe were we able to use Greenlight it would immensely alleviate some of our work load. Review Source Response from Greenlight Guru October 12, 2018 Hi, Douglas. It is great to work with you and your team. Since you left this comment, Greenlight Guru has added a ton of post-market functionality to help you better manage quality events. Now that you are using these features, how are things going? LF Laura F. Product Development Lead Medical Devices Used the software for: 1-2 years ### "Decent Doc control program that needs some improvement" November 15, 2016 3.0 Greenlight is excellent when you're still a young company and are able to grow with Greenlight. Lately, we would like more functionality with GL as our company is growing and features like training, and better/more flexible risk management matrix are needed. Hope to see GL grow, because their customer service is A+ and their advice and consultancy calls are also really good. Pros Software is great for document control and for Design review and design freezes. Risk management functionality holds a lot of promise. Customer service is great. Cons No training feature as yet and Risk management doesn't seem to work well for our style. Would like to see more flexibility on how that works. Document list doesn't load well in Chrome. Review Source Response from Greenlight Guru October 12, 2018 Hello, Laura. Thank you for the feedback. We have enjoyed working with you and your team. Did you know you can manage training activities in the software today? Regarding risk management, Greenlight Guru aligns with ISO 14971. And knowing that this standard will be revised soon, expect some updates to Greenlight Guru risk management workflow to continue to be in alignment with 14971. JM Jordan M. Director of Engineering Medical Devices Used the software for: 6-12 months ### "Best in the Biz" November 15, 2016 4.0 Greenlight Guru is a software that is paving a new path through a paper industry. With that, there will be bumps in the road from a functionality perspective. However, regardless of the bumps in the road the features are incredible and are only getting better as the team designs and iterates the software. Pros Streamlines the quality process Cons Still in its infancy and some features can be developed to make it seamless Review Source Response from Greenlight Guru December 14, 2018 Hi Jordan, thank you very much for taking the time to review our software. Awesome to hear you agree the software is only continuing to get better with every release. Per your comment regarding a CAPA feature set and others, this functionality was released as part of our Grow feature set in November 2017, which also included audits, customer feedback/complaints, and non-conformance. This sort of feedback is vitally important to us and is taken into consideration as we continue to execute on our roadmap. Don't ever hesitate to share additional feedback or improvement ideas with us via chat, phone, email at customer.success@greenlight.guru Thanks! VV Vincent V. Director of Quality Assurance Medical Devices Used the software for: Less than 6 months ### "Medical Device Startup - Go Platform" February 24, 2020 4.0 Pros Design Control and risk management features are very useful for maintaining your DHF documents and records. Design reviews and risk analysis processes are very intuitive. Cons Document Management is weak when it comes to controlling revisions when updating or revising a document. Documents are revised outside the system and then uploaded. Collaboration between individuals must be coordinated to avoid multiple versions being circulated for editing. Training is accomplished by assigning tasks to individuals. Tracking training completion is done manually outside the system. Alternatives considered [Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Review Source SS Sven S. Used the software for: ### "Great Software for a Small Company" December 8, 2016 4.0 We are a small, early-stage medical device company that struggles with all the usual small, early-stage company issues: minimal headcount, limited budgets but the same regulatory requirements that apply to anyone else in the space. Like many other companies in our position, we were using free or cheap tools to keep track of our design controls since we simply could not afford the systems that were available for purchase. Enter Greenlight Guru. The system they presented was not only more affordable than anything we had encountered previously, but, being completely web-based, also did not require us to have any expensive IT infrastructure in order to implement. The system is relatively intuitive, well thought out, and easy to understand both by someone entering information and someone reviewing the final product. We have already had several audits where this system has allowed us to quickly show that our design controls meet the regulatory requirements, which would have been much more difficult with our old, primarily manual methods of maintaining our records. I would definitely recommend Greenlight Guru to anyone who has to follow design control regulations. It has certainly had a significant positive impact for us. Review Source Response from Greenlight Guru October 12, 2018 Appreciate the comments, Sven. Let us know how we can continue to be helpful. NP Nikunj P. Project Manager II Medical Devices Used the software for: 6-12 months ### "Medical Device QMS Productivity " December 10, 2019 5.0 Medical Device QMS has been overall win win situation to use at work place. It helps implementing best ISO 14985 practices and audit preparations as well. Pros QMS software is very easy to use and get around with. It's very hard for QMS software to be friendly and this one is super friendly all the time. Software has some of the remarkable QMS solutions for the medical device industry. Cons QMS sometimes run slow on network and it has some sort of license limitations depending on your company's contract but it can be fixed. Review Source BL Barry L. Director of Manufacturing Medical Devices Used the software for: 1-2 years ### "Alpha-C" October 23, 2018 4.0 We uses the software for creating the DHF and for signing off on documents. For this purpose it is very good. Pros Lack of clutter on pages, ease of use. No nonsense. Cons Cannot view files on signature pages, have to page back to main menu. Review Source Response from Greenlight Guru November 1, 2018 Hi, Barry. Thank you for your feedback. Regarding viewing files on signature page, our Customer Success team will reach out to you directly to learn more about this need. AA Ashley A. Development engineer Biotechnology Used the software for: ### "One of the best QMS right now" December 8, 2016 4.0 We use this system as a quality management system. Greenlight guru has really helped us as a team that is at different places collaborate easily. Design reviews can now be done virtually. Sign off prompts and doc alerts really help in getting documents published faster. If there was one thing lacking, I would say the ability to make folders and organize the publish documents better. Never the less we are managing that by using the search function and our own doc log. Pros Doc management Cons Organize the publish documents better Review Source Response from Greenlight Guru October 12, 2018 Thanks, Ashley. Based on your feedback, Greenlight Guru implemented several enhancements to document management work space to help with organization. JC Jacob C. Used the software for: ### "Greenlight Guru" December 8, 2016 4.0 It works well at keeping our documents organized. The search is useful. I think the menus are a little slow and confusing though. Review Source Response from Greenlight Guru December 17, 2018 Hi, Jacob. Great feedback. Since you shared your comments, Greenlight Guru has rolled out advanced search functionality in the platform to make finding your information even easier. We value your insight and feedback. Don't hesitate to share additional details like this with us at customer.success@greenlight.guru going forward so that we can incorporate it into the product roadmap. RW Rian W. Used the software for: ### "Amazing System" November 15, 2016 5.0 Greenlight.guru has provided a significant amount of value to our company. Being that we are a small startup with team members decentralized, having a cloud based solution for document management can save considerable time and keep people on the same page. In addition, the risk management and design control modules are very easy to use and facilitate understanding with individuals that may not be as familiar with these processes. Review Source Response from Greenlight Guru December 5, 2016 Thank you for your review! UG Umesh G. Used the software for: ### "Green light guru makes the Medical device manufacturer life easier & helps to society save the trees" November 16, 2016 5.0 We are using it from 8 months i feel very happy to use this because , it reduce the lot of paper printing work and whatever frame work is there in the tool are defiantly helps get the ISO certificates easily . Review Source Response from Greenlight Guru December 17, 2018 Hi Umesh, thank you for taking the time to write your review. Glad to hear greenlight.guru has been able to reduce your reliance on paper and helping you achieve ISO 13485 certification. 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