Drakewell

Drakewell

4.5 / 5 27 reviews

Who Uses This Software?

Drakewell is designed for oilfield service companies, specifically directional drilling, MWD, motor, & rental tool companies.


Average Ratings

27 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Drakewell
  • drakewell.us/
  • Founded 2014
  • United States

About Drakewell

Drakewell is simple, easy-to-use software for all of your field service needs. From asset and inventory management, to job usage and field tickets, Drakewell is the complete package for directional drilling, rental tool, and MWD companies. Stop wasting time and effort on antiquated software spread across multiple platforms and start letting technology help you get the job done on time and the right way.


Drakewell Features

  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Asset Budgeting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding / RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking
  • Tax Management
  • Appointment Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Photos In Reports
  • Print on Site
  • Report Templates
  • Speech Recognition
  • Subcontractor Management
  • Compliance Management
  • Equipment Management
  • Inventory Management
  • Job Costing
  • Logistics Management
  • Maintenance Management
  • Material Management
  • Project Management
  • Resource Management
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Drakewell Reviews Recently Reviewed!


Capterra-loader

Above Expectations - Just reviewing the Roll out and Implementation

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As far as the initial Roll out of the Software package, us migrating from multiple ERP programs and Excel spreadsheets, The attractiveness of the software from an Asset perceptive is that these components are live, our technicians use DW on Ipads as they receive tools, build them, and dispatch them thus eliminating clerks who historically entered the data. Once we were ready to migrate, we were live within 1 month, and all techs trained. My favorite area of the software is the ease of Bids and tickets, and the forecasting. Very powerful and intuitive areas. Our salesmen are creating bids in customer offices within seconds of being asked. Back to the rollout, I highly recommend working with the DW team. A refreshing change from the "others" in the DD software world.

Overall: 1. Ease of Use.
2. Fast and painless Implementation
3. Elimination of unnecessary clerks to re-enter paperwork from tool assemblies / disassemblies
4. Drakewell team is 1st class in support and product knowledge.
5. Fun team to work with.
6. Software has strong controls that are easy to work with.
7. Engine the software runs on is extremely powerful.
8. Feels more like shopping on amazon than working in an accounting package
9. Analytics are amazing. Recently presented data tot a customer live in DW, Sales team is now using this functionality.
10. Alerts to team members is a great feature, when tools arrive, when incidents occur, when jobs start or are completed.
11. Daily revenue function is my goto each morning.
12. End users (Tech's/Field Engineers) actually like the software and commend its ease of use.

great use it everyday

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: combines several other software that is needed into one software. Combines inventory tracking, motor and MWD rebuild tracking, rig daily reporting and some sales aids and administrative reporting. 3d well design helps at the filed level understand what the well is doing. Also very easy to use and implement. Also like the feature of "Roles" so everyone can see there work but don't have to see what everyone is doing to make the software work. Also like that it works on any device, computer, laptop, tablet or smart phone.

Cons: Not being able use it offline. needs the ability at some rigs that don't have internet to still use the software.

Vendor Response

by Drakewell on May 03, 2018

Hi Mark, Thank you very much for taking time to review us! We will keep working to continue to improve the platform and its availability during times of poor connectivity. Drakewell

I mostly use Drakewell for capturing component specifications to build my torque and drag models.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: I like how user friendly the software is and its functionality to locate the component specs in a timely manner. I don't have to waste any time trying to guess where the data is, but can find quicky to ensure the customer has their models completed as quickly as possible.

Cons: I believe there should be a complete user manual that could be downloaded for reference. There are a couple of glitches that could be worked out but that comes with new software. Customer support could be a little more helpful, as there is a gap when issues arise to when they are resolved.

Overall: The benefits for myself are the facts that I can capture the MWD and DD BHA specs in one location. Not all of the information is entered but I can complete most of my case with the information they input within Drakewell. I also benefit with the capturing of the daily activities. This helps when i have to see what rig activity is during a certain time period or depth.

Vendor Response

by Drakewell on May 03, 2018

Hi Parker, Thanks for the review! Have you visited help.drakewell.us? It is our User Guides as well as links to Tips & Tricks and YouTube videos. We push content through these channels as often as we can. Drakewell

Ive used this software for about a year now. I do like it more than other softwares ive used.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like that the surveys and and dailys are on one platform. The fact you can use it on your mobile device is very helpful. The asset tracking is really helpful for digitally shipping and tracking tools from office to location. The customer support and response to feedback from Drakewell is very good also. You can set up email notifications for nearly any action you want to be notified of when it is done to the well you are assigned.

Cons: Having and offline mode would be helpful for when you're in low quality internet areas. If your internet is slow the quality of this software is hindered. Being able to just sync up once a tour as others would be nice in those situations. It can take a bit to get used to at first but afterwards its pretty easy to navigate

Overall: Combination of normally two different softwares put into one places.

Vendor Response

by Drakewell on May 03, 2018

Hi Buck, Thank you very much for the review! Drakewell

I am a well planner so I input plans and offsets

Mar 06, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the guys in the field can visually see what they are doing with plots. I like that i can import the plans from text files.

Cons: I do not like that on pad wells i have to import the same offset wells each time and then i have to update the finished well's surveys before the next well starts. I do not like having to look up the vertical section azimuth of each offset well. I do not like having to name the exact well i want to delete it.

Vendor Response

by Drakewell on March 12, 2018

Hi Patrick, First thank you for taking the time to give us feedback! We work very hard to make sure Drakewell is easy to use for all of the stakeholders. We are currently looking at ways to make it easier to pull in "as-drilled" wells from other jobs in Drakewell as offsets for a new well. Regarding having to name the well path before you delete it--this is by design--and was actually a recent update. We had many drillers deleting entire survey records when we simply asked "Are you sure you want to delete this well path?", so we had to put a higher level of protection in place. Thank you for being highly likely to recommend us! We will keep working hard to make your job as a well planner easier. - Drakewell

Drakewell has been a life saver for our company.

Mar 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: My favorite thing about Drakewell, is all of our data is in one place. We always know what is going on at location, and where our tools are! Drakewell reps. listen.... and the software is modified to be a custom fit for your company!

Cons: Set- up for this software seems extensive and time consuming. But it is so important so you can get the most out of it. Every person needs to do there part or things can get "hung up."

Overall: Organization, better tracking, ease of invoicing, but mainly having real time well data at your fingertips!

Vendor Response

by Drakewell on April 13, 2018

Hi Liz, Thank you so much for taking the time to review us and for the glowing review. It does take some time to get the system set up and it does require teamwork. We've enjoyed working with you and the NZone team and are looking forward to helping y'all continue to digitize! - Alison

Drakewell could be a great bit of software.

Mar 02, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Its better than winserve, mostly. Forcing a person to type a minimum number of characters while asking for positive statements is like farming for like on social media. Pointless.

Cons: Its an internet based software, in a business that operates in places where internet serviced is awful. The lowest level of clearance is so basic, it's more tedious than winserve, and the requirement for all fields to be filled in on a BHA before one can save is ridiculous. That makes it impossible to try and get ahead on finishing up a BHA. Not being able to, on the field hand level, transfer BHA from one job to the next is a big hiccup also.

Overall: Using Drakewell allows me to keep my job, thus providing me with sufficient funds to feed my family.

Vendor Response

by Drakewell on May 03, 2018

Hi Josh, Thanks for taking the time to review us! We are working on ways to make offline sync happen for you. In the mean time, Drakewell does work on any mobile device or hotspot if you don't have internet but can get a bit of cell service. Additionally, we don't allow BHA's to transfer from job to job, BUT we do easily allow the shipment of tools from job to job. We can update Aim's configuration to make this happen, but we'll need permission from your company to do so. Please raise this issue with your coordinator if it's something that would really benefit you! Drakewell

Overall, I've had a great experience with the software.

Mar 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: It is pretty user friendly and it is built around modern software development technology. The front end development is impressive. For a software that has to have so much information entered, the team has done a great job with making the user interface smooth and concise.

Cons: Customer service. When I have had problems, the turn around time has not been impressive. I have called a few times and there are times in which there have been a couple of days between communication from Drakewell's customer service.

Overall: The daily reporting aspects of the software are used by us on a daily basis. It is a good place to go to if you are trying to get a grasp of what is going on at the rig without having to access multiple files from the MWD and DD sides.

Vendor Response

by Drakewell on May 03, 2018

Hi Bogy, Thank you for taking the time to review us and for the honest feedback about the customer support. We definitely take this feedback to heart and hope that you have and will continue to see improvement in our turnaround time. Drakewell

Easy to use and understand, but it lacks a few features.

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Generally pretty easy to access all the different functions. There are features that make certain aspects of the daily reporting more convenient.

Cons: The inability to import post run corrected survey data to a well path and maintain the original date and time stamps. Currently that process requires opening each survey station and making the changes manually. This becomes very time consuming if you have 50 survey corrections to edit after a run.

Overall: The ability to access multiple jobs and its corresponding data within our organization quickly and efficiently.

Vendor Response

by Drakewell on July 06, 2018

Thank you for the review, Nick! We will reach out to understand more about the survey correction workflow you're using and see what we can do to make this process more user friendly. Nick - 7/6/2018 We have now deployed a feature that allows the replacement of manually entered surveys with the corrected ones. We hope you've found it useful!

Drakewell has been a good replacement for Winserve. It's nice to do everything from 1 program.

Mar 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you get your hi/low, left/right on the same page where you input surveys, with no extra steps involved. Add your survey, instantly see where you are compared to the plan.

Cons: I deeply dislike that it's internet based. If you don't have internet you can't do anything. (That I'm aware of) I would prefer the program be installed on a computer so you don't have to worry about internet outages. Let the program sync up to a server any time you're connected.

Overall: Drakewell allows me to perform my daily reporting, create BHA's & track hours & footages on them. Also it provides a survey program that calculates your precise downhole location of the bit & to run projections from

Vendor Response

by Drakewell on May 03, 2018

Hi Kippy, Thank you for taking the time to review us! We are glad to hear that you have been able to replace Winserv with Drakewell. Regarding offline mode, this is something we're working on--it was a project that was actually shelved a few years ago because people weren't using it. Keep in mind that Drakewell can also work on any mobile device or over a hotspot if you have some cell service! Drakewell

My experience with Drakewell was initially overwhelming but it's now great to see it flow together.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I started using Drakewell several months ago and what I like the most about it s the fact that our office and field staff are all on the same page as we are drilling these wells. I'm a well planner and importing plans and creating new well paths has gotten easier as we get more familiar with it.
Also, the fact that we can see daily/hourly activities along with the BHA's they are using and their performance is a big plus.

Cons: We have only had minor issues with surveys not matching but the Drakewell staff is always ready to respond and take care of business fast.

Vendor Response

by Drakewell on May 03, 2018

Rolando, Thank you for taking time to review us and for the positive feedback! - Drakewell

This program makes everything much easier for our company, We love Drakewell.

Mar 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like how easy it is to navigate through., It makes it easy for us to keep in contact and up to date with what each person in the company is doing and helps us work together.

Cons: I think constantly having to hit save, I understand that it is necessary so that Drakewell cvan be live. Its just a pain when I forget.

Vendor Response

by Drakewell on May 03, 2018

Hi Bekah, Thank you for taking the time to review us! Yes we make you hit save so that if you make a mistake you can "not" save it and recover your work. We are glad to hear Drakewell is working well for you and for Firethorne. Drakewell

Little challenging to get started but works good once you get used to it.

Mar 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The reports are easy to get to, rather you want it in pdf or excel its simple to get. The performance feature is really cool to keep up with how different motors and bits drill in sections. Real easy to help make a decision on the next well when you know what bit works best.

Cons: The assets section needs some updating. A lot of times a company will want a BHA and some of your subs you cant get a ID or OD off of because of the way they are in the basket. If you put the length in to get the client a BHA, you can not come back and add anything else without erasing all that you have in there all ready. Also when you ship tools from the job you are on to a different job, you have to go back in and click the strap sheet to make it show up. I feel like this should carry over without the user having to go through all that again.

Vendor Response

by Drakewell on May 03, 2018

Hi Tim, Thank you for taking the time to review us! We know that it is definitely a different system from others on the market. Regarding the assets section, there may be some configuration changes we can make that would address what you are experiencing with the strapping work orders. Drakewell's configuration layer is very robust and flexible. Drakewell

Easy use, user friendly, love it!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything all in one easy to use software program! The format is user friendly. The setup is simple to understand. Many options that can be turned on or off according to the users preference.

Overall: I get a satisfied customer, a safe and successfully drilled well and a happy home life :)

Vendor Response

by Drakewell on May 03, 2018

Kevin, Thanks for your review! We will keep working to make it better and better for you. Thank you!

It is way better than Winserve

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's net based, not serial key based. I like that alot.

Cons: Only a few things in how the Bha's are listed. I also dislike that not all tools can be listed. Other than that it's phenomenal.

Overall: Ease of access

Vendor Response

by Drakewell on April 13, 2018

Thank you for taking the time to review us! If you read this, we would love the opportunity to understand your BHA questions better. Many features associated with BHA's are configurable by our client, so if we need to improve your employers configuration we should do so!

Overall good front end of the software but has a few glitches that need to be addressed

Mar 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Good User interface
Ease of use
Ability to customize features
Easy access since the software is web based

Cons: A few glitches in the software
Customer support needs improvement
Need to create a user guide for new users

Vendor Response

by Drakewell on May 03, 2018

Hi Branden, Thank you for reviewing us! We apologize for the delay in our customer support response time. We changed ticketing systems earlier this year, which led to some delays. We hope you've experienced, and will continue to, an improvement in our support response time. Additionally, we do have a Quick Start Guide and User Guides available. Check out our website or email support@drakewell.us and we will get you hooked up! Drakewell

Rig support,job locations,shipping and receiving of tools,payroll

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use,great navigation tools,very consumer aware. Payroll and personal job location calendar is a stellar bonus

Cons: Shipping items and tools for the job location can be frustrating and difficult. It takes complete competence for the shop location as well.

Vendor Response

by Drakewell on May 03, 2018

Hi Sean, Thank you! We have rolled out a few new features that will hopefully make shipments even easier. We'll reach out directly to you to understand more about the challenges you're experiencing with shipping tools. Drakewell

Good one stop shop for basic information and communication between field and office

Mar 01, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Drakewell is a fast platform on both mobile devices and PCs. I can easily navigate on my phone too.

Cons: I am not a big fan of the layout and the way different sections do and do not work together. There is a lot of redundancy which I think could be eliminated.

Vendor Response

by Drakewell on May 03, 2018

Hi Mickey, Thank you for taking the time to review us! We will reach out to you directly to understand a bit more about the redundancy and layout. Everyone's configuration is different, so there may be some features Aim is not utilizing. Cheers, Drakewell

Drakewell has been very intuitive and easy to learn.

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: I like the fact that it has all my data in one spot. There is no switching back and forth between programs.

Cons: The biggest drawback to me is the fact that it is cloud based. We have not had any problems as long as we have good internet service.

Vendor Response

by Drakewell on May 03, 2018

John, Thank you for taking the time to review! We love five stars and will continue to improve the platform so we can continue to earn those from users like yourself. Drakewell

user friendly

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and everything seems to be a click away. .

Cons: Hard to get of hold of people when you need help with the software. .

Vendor Response

by Drakewell on May 03, 2018

Hi Roman, Thank you for reviewing us! We apologize for the delay in our customer support response time. We changed ticketing systems earlier this year, which led to some delays. We hope you've experienced, and will continue to, an improvement in our support response time. Drakewell

Navigating the numerous features provided by Drakewell is seamless and exessively user friendly.

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of feature access on drakewell is paled in comparison to no other software. The submenu transition to alternate data access points is fantastic.

Cons: The mobile access could be ironed out a touch more. The manual closing of the submenu access point becomes repetitive and could be altered.

Vendor Response

by Drakewell on April 13, 2018

Hi Marcel, Thank you for taking the time to review! A "mobile clean-up" is in our queue. It is awesome to hear that you're using it on your phone! We designed Drakewell to be as accessible as possible in order to make it easier to do your job. Keep up the feedback. We love it!

I have used Drakewell for about a month now.

Mar 02, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the choices of current activities to chose from. Having software that everyone can look at with a username and password is great for information sharing. When emailing reports sometimes people don't get the email, or a new name is forgotten on a distribution list.

Cons: Their isn't a page that I can update MWD tool usage hours. It would help also if their was a spot to mark when the MWD tool went in the hole and when it came out. That way you can track downhole hours and circulating hours seamlessly.

Vendor Response

by Drakewell on May 03, 2018

Hi Robert, Thanks for reviewing us! Regarding MWD tool usage hours and BHA In/Out, these are actually very easy to update. Check out our User Guides at help.drakewell.us. We will reach out to NZone and ensure you get some additional Drakewell training! Drakewell

Drakewell has been very easy to use. Every tab and function on the site is very self explanatory.

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The 3D plot feature and the how you are able to see and utilize the Anti-Collision feature. The third feature for me would be the projections to the bit.

Vendor Response

by Drakewell on May 03, 2018

Jermaine, Thank you very much for taking the time to review us! Drakewell

Good system unless internet was down.

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to trabsfer items and infi from job to job especally on multipad wells. And all paperwork on one system instead of keeping up with unnessary paperwork.

Cons: When internet or server was down no way of getting to important job information needed to do job at hand.

Overall: Minimized paperwork and more efficient having all job information on one program.

Capterra-loader

Very easy to use just takes some getting used to.

Mar 03, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to enter daily data and surveys and I especially like the 3D view on the plots. The copy previous data button is a plus in my book.

Cons: Needs some way to do projections and interact with plots for distances and projecting. I was using WinServe before but it had a lot of glitches in it.

Overall: Easily enter data and send reports to home office. They can also see your progress and any issues you may be having real time.

Vendor Response

by Drakewell on May 03, 2018

Hi Tommy, Thanks for the review! Regarding projections, have you played with the Targets at the bottom of the Directional tab within a job? If you'd like some additional information on these, please reach out to us and we'll get a training session set up. Cheers, Drakewell

Capterra-loader

I like the software a lot... I knew absolutely nothing about it but was able to figure it out mysekf

Mar 08, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendliness, portability of the network. No glitches. All in all not a bad program at all... especially for the older guys.

Cons: Intent based software can be a bit of an issue at times. Anyone can access a job and mess things up.

Vendor Response

by Drakewell on May 10, 2018

Hi Cody! Thank you for taking the time to review us! We work very hard to ensure that the system makes your life easier. I see you rated us 3/5 on customer support. This is an experience we'd like to address so will reach out to you directly. Thanks!

Extremely innovative and user friendly!

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software has the most valuable tools built in for easily accessible functions. The 3D graphics make the reporting functions easy to view and share.

Cons: I'm ready for the newest functions to come available and they are still in development! I wish some of the functions were ready for the client to access from their own device.

Vendor Response

by Drakewell on May 03, 2018

Dale, Thank you for the review! We are actively working on the Client Portal so that you can increase the transparency and ease of communication between you and your clients. Thanks! Drakewell