Who Uses This Software?

Drakewell is designed for oilfield service companies, specifically directional drilling, MWD, motor, & rental tool companies. Best suited for medium to large sized companies.


Average Ratings

47 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Drakewell
  • drakewell.us/
  • Founded 2014
  • United States

About Drakewell

Drakewell is simple, easy-to-use software for all of your field service needs. From asset and inventory management, to job usage and field tickets, Drakewell is the complete package for directional drilling, rental tool, and MWD companies. Stop wasting time and effort on antiquated software spread across multiple platforms and start letting technology help you get the job done on time and the right way.


Drakewell Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Asset Budgeting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding / RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking
  • Tax Management
  • Compliance Management
  • Equipment Management
  • Inventory Management
  • Job Costing
  • Logistics Management
  • Maintenance Management
  • Material Management
  • Project Management
  • Resource Management
  • Scheduling
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Drakewell Reviews Recently Reviewed!


Drakewell could be a great bit of software.

Mar 02, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Its better than winserve, mostly. Forcing a person to type a minimum number of characters while asking for positive statements is like farming for like on social media. Pointless.

Cons: Its an internet based software, in a business that operates in places where internet serviced is awful. The lowest level of clearance is so basic, it's more tedious than winserve, and the requirement for all fields to be filled in on a BHA before one can save is ridiculous. That makes it impossible to try and get ahead on finishing up a BHA. Not being able to, on the field hand level, transfer BHA from one job to the next is a big hiccup also.

Overall: Using Drakewell allows me to keep my job, thus providing me with sufficient funds to feed my family.

Vendor Response

by Drakewell on May 03, 2018

Hi Josh,

Thanks for taking the time to review us!

We are working on ways to make offline sync happen for you. In the mean time, Drakewell does work on any mobile device or hotspot if you don't have internet but can get a bit of cell service.

Additionally, we don't allow BHA's to transfer from job to job, BUT we do easily allow the shipment of tools from job to job. We can update Aim's configuration to make this happen, but we'll need permission from your company to do so. Please raise this issue with your coordinator if it's something that would really benefit you!

Drakewell

Capterra loader

Above Expectations - Just reviewing the Roll out and Implementation

Jul 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As far as the initial Roll out of the Software package, us migrating from multiple ERP programs and Excel spreadsheets, The attractiveness of the software from an Asset perceptive is that these components are live, our technicians use DW on Ipads as they receive tools, build them, and dispatch them thus eliminating clerks who historically entered the data. Once we were ready to migrate, we were live within 1 month, and all techs trained. My favorite area of the software is the ease of Bids and tickets, and the forecasting. Very powerful and intuitive areas. Our salesmen are creating bids in customer offices within seconds of being asked. Back to the rollout, I highly recommend working with the DW team. A refreshing change from the "others" in the DD software world.

Overall: 1. Ease of Use.

2. Fast and painless Implementation

3. Elimination of unnecessary clerks to re-enter paperwork from tool assemblies / disassemblies

4. Drakewell team is 1st class in support and product knowledge.

5. Fun team to work with.

6. Software has strong controls that are easy to work with.

7. Engine the software runs on is extremely powerful.

8. Feels more like shopping on amazon than working in an accounting package

9. Analytics are amazing. Recently presented data tot a customer live in DW, Sales team is now using this functionality.

10. Alerts to team members is a great feature, when tools arrive, when incidents occur, when jobs start or are completed.

11. Daily revenue function is my goto each morning.

12. End users (Tech's/Field Engineers) actually like the software and commend its ease of use.

great use it everyday

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: combines several other software that is needed into one software. Combines inventory tracking, motor and MWD rebuild tracking, rig daily reporting and some sales aids and administrative reporting. 3d well design helps at the filed level understand what the well is doing. Also very easy to use and implement. Also like the feature of "Roles" so everyone can see there work but don't have to see what everyone is doing to make the software work. Also like that it works on any device, computer, laptop, tablet or smart phone.

Cons: Not being able use it offline. needs the ability at some rigs that don't have internet to still use the software.

Vendor Response

by Drakewell on May 03, 2018

Hi Mark,

Thank you very much for taking time to review us!

We will keep working to continue to improve the platform and its availability during times of poor connectivity.

Drakewell

I mostly use Drakewell for capturing component specifications to build my torque and drag models.

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how user friendly the software is and its functionality to locate the component specs in a timely manner. I don't have to waste any time trying to guess where the data is, but can find quicky to ensure the customer has their models completed as quickly as possible.

Cons: I believe there should be a complete user manual that could be downloaded for reference. There are a couple of glitches that could be worked out but that comes with new software. Customer support could be a little more helpful, as there is a gap when issues arise to when they are resolved.

Overall: The benefits for myself are the facts that I can capture the MWD and DD BHA specs in one location. Not all of the information is entered but I can complete most of my case with the information they input within Drakewell. I also benefit with the capturing of the daily activities. This helps when i have to see what rig activity is during a certain time period or depth.

Vendor Response

by Drakewell on May 03, 2018

Hi Parker,

Thanks for the review! Have you visited help.drakewell.us? It is our User Guides as well as links to Tips & Tricks and YouTube videos. We push content through these channels as often as we can.

Drakewell

Drakewells user ability

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the software from tracking cost to BHA design. Software is very user friendly

Cons: I personally would like to see anti collision in the directional tab instead of in the 3D plots. A lot of places we are working internet is not real reliable, and it would be nice if it could work with out being connected.

Vendor Response

by Drakewell on January 07, 2019

Thank you for taking your time to give us feedback! One of the best things about Drakewell is that you can run it from your phone. Anywhere you have the ability to make a phone call or check your email from, you should be able to use Drakewell from as well. That being said, we are aware that some rig locations may have poor service which can inhibit seamless utilization of Drakewell in real time. Offline functionality is expected to be deployed to the field within a few months.

We also appreciate the feedback on the UI for anti-collision information. Feedback from users like you is what drives innovation in the Drakewell platform, so again, thank you for your time and comments.

Drakewell has been a good replacement for Winserve. It's nice to do everything from 1 program.

Mar 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you get your hi/low, left/right on the same page where you input surveys, with no extra steps involved. Add your survey, instantly see where you are compared to the plan.

Cons: I deeply dislike that it's internet based. If you don't have internet you can't do anything. (That I'm aware of) I would prefer the program be installed on a computer so you don't have to worry about internet outages. Let the program sync up to a server any time you're connected.

Overall: Drakewell allows me to perform my daily reporting, create BHA's & track hours & footages on them. Also it provides a survey program that calculates your precise downhole location of the bit & to run projections from

Vendor Response

by Drakewell on May 03, 2018

Hi Kippy,

Thank you for taking the time to review us! We are glad to hear that you have been able to replace Winserv with Drakewell.

Regarding offline mode, this is something we're working on--it was a project that was actually shelved a few years ago because people weren't using it. Keep in mind that Drakewell can also work on any mobile device or over a hotspot if you have some cell service!

Drakewell

Overall, I've had a great experience with the software.

Mar 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is pretty user friendly and it is built around modern software development technology. The front end development is impressive. For a software that has to have so much information entered, the team has done a great job with making the user interface smooth and concise.

Cons: Customer service. When I have had problems, the turn around time has not been impressive. I have called a few times and there are times in which there have been a couple of days between communication from Drakewell's customer service.

Overall: The daily reporting aspects of the software are used by us on a daily basis. It is a good place to go to if you are trying to get a grasp of what is going on at the rig without having to access multiple files from the MWD and DD sides.

Vendor Response

by Drakewell on May 03, 2018

Hi Bogy,

Thank you for taking the time to review us and for the honest feedback about the customer support. We definitely take this feedback to heart and hope that you have and will continue to see improvement in our turnaround time.

Drakewell

Ive used this software for about a year now. I do like it more than other softwares ive used.

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the surveys and and dailys are on one platform. The fact you can use it on your mobile device is very helpful. The asset tracking is really helpful for digitally shipping and tracking tools from office to location. The customer support and response to feedback from Drakewell is very good also. You can set up email notifications for nearly any action you want to be notified of when it is done to the well you are assigned.

Cons: Having and offline mode would be helpful for when you're in low quality internet areas. If your internet is slow the quality of this software is hindered. Being able to just sync up once a tour as others would be nice in those situations. It can take a bit to get used to at first but afterwards its pretty easy to navigate

Overall: Combination of normally two different softwares put into one places.

Vendor Response

by Drakewell on May 03, 2018

Hi Buck,

Thank you very much for the review!

Drakewell

Easy to use and understand, but it lacks a few features.

Mar 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Generally pretty easy to access all the different functions. There are features that make certain aspects of the daily reporting more convenient.

Cons: The inability to import post run corrected survey data to a well path and maintain the original date and time stamps. Currently that process requires opening each survey station and making the changes manually. This becomes very time consuming if you have 50 survey corrections to edit after a run.

Overall: The ability to access multiple jobs and its corresponding data within our organization quickly and efficiently.

Vendor Response

by Drakewell on July 06, 2018

Thank you for the review, Nick!

We will reach out to understand more about the survey correction workflow you're using and see what we can do to make this process more user friendly.

Nick - 7/6/2018
We have now deployed a feature that allows the replacement of manually entered surveys with the corrected ones. We hope you've found it useful!

Very simple to use

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to learn.

Easy to use.

Easy to setup.

Cons: Very basic when it comes to doing projections

It is time based so I am not sure how you would insert a survey if you had to take it on the next trip

There doesn't appear to be any offline mode should your internet connection go out

There is basic summery information like AFE that can't be entered in the field.

When you make an entry in the "Directional" tab there is annoying date box that pops up. After the very first entry there is no reason to ever enter the date as it carries over. The box blocks the actual information you want to see or enter so you have to click elsewhere to get rid of the box. VERY annoying..

Vendor Response

by Drakewell on January 07, 2019

Hello,

Thank you for taking the time to review us! We are glad that you have found Drakewell overall easy to interact with.

On the date box-we designed this so that any user could simply tab through the cells on a survey, slide, or rotate instead of having to click inside a specific cell to enter data. As if Drakewell is ready for you to start typing right away!

Additionally, offline will be out soon! One other thing to consider in the mean time is that Drakewell works on cellular data as well, so any mobile device with connectivity can run it.

Thank you again!

The Drakewell Team

Little challenging to get started but works good once you get used to it.

Mar 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The reports are easy to get to, rather you want it in pdf or excel its simple to get. The performance feature is really cool to keep up with how different motors and bits drill in sections. Real easy to help make a decision on the next well when you know what bit works best.

Cons: The assets section needs some updating. A lot of times a company will want a BHA and some of your subs you cant get a ID or OD off of because of the way they are in the basket. If you put the length in to get the client a BHA, you can not come back and add anything else without erasing all that you have in there all ready. Also when you ship tools from the job you are on to a different job, you have to go back in and click the strap sheet to make it show up. I feel like this should carry over without the user having to go through all that again.

Vendor Response

by Drakewell on May 03, 2018

Hi Tim,

Thank you for taking the time to review us! We know that it is definitely a different system from others on the market.

Regarding the assets section, there may be some configuration changes we can make that would address what you are experiencing with the strapping work orders. Drakewell's configuration layer is very robust and flexible.

Drakewell

Drakewell has been a life saver for our company.

Mar 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favorite thing about Drakewell, is all of our data is in one place. We always know what is going on at location, and where our tools are! Drakewell reps. listen.... and the software is modified to be a custom fit for your company!

Cons: Set- up for this software seems extensive and time consuming. But it is so important so you can get the most out of it. Every person needs to do there part or things can get "hung up."

Overall: Organization, better tracking, ease of invoicing, but mainly having real time well data at your fingertips!

Vendor Response

by Drakewell on April 13, 2018

Hi Liz,

Thank you so much for taking the time to review us and for the glowing review. It does take some time to get the system set up and it does require teamwork.

We've enjoyed working with you and the NZone team and are looking forward to helping y'all continue to digitize!

- Alison

Overall good front end of the software but has a few glitches that need to be addressed

Mar 01, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: Good User interface

Ease of use

Ability to customize features

Easy access since the software is web based

Cons: A few glitches in the software

Customer support needs improvement

Need to create a user guide for new users

Vendor Response

by Drakewell on May 03, 2018

Hi Branden,

Thank you for reviewing us!

We apologize for the delay in our customer support response time. We changed ticketing systems earlier this year, which led to some delays. We hope you've experienced, and will continue to, an improvement in our support response time.

Additionally, we do have a Quick Start Guide and User Guides available. Check out our website or email support@drakewell.us and we will get you hooked up!

Drakewell

This program makes everything much easier for our company, We love Drakewell.

Mar 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like how easy it is to navigate through., It makes it easy for us to keep in contact and up to date with what each person in the company is doing and helps us work together.

Cons: I think constantly having to hit save, I understand that it is necessary so that Drakewell cvan be live. Its just a pain when I forget.

Vendor Response

by Drakewell on May 03, 2018

Hi Bekah,

Thank you for taking the time to review us! Yes we make you hit save so that if you make a mistake you can "not" save it and recover your work. We are glad to hear Drakewell is working well for you and for Firethorne.

Drakewell

My experience with Drakewell was initially overwhelming but it's now great to see it flow together.

Mar 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I started using Drakewell several months ago and what I like the most about it s the fact that our office and field staff are all on the same page as we are drilling these wells. I'm a well planner and importing plans and creating new well paths has gotten easier as we get more familiar with it.

Also, the fact that we can see daily/hourly activities along with the BHA's they are using and their performance is a big plus.

Cons: We have only had minor issues with surveys not matching but the Drakewell staff is always ready to respond and take care of business fast.

Vendor Response

by Drakewell on May 03, 2018

Rolando,

Thank you for taking time to review us and for the positive feedback!

- Drakewell

It is way better than Winserve

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's net based, not serial key based. I like that alot.

Cons: Only a few things in how the Bha's are listed. I also dislike that not all tools can be listed. Other than that it's phenomenal.

Overall: Ease of access

Vendor Response

by Drakewell on April 13, 2018

Thank you for taking the time to review us! If you read this, we would love the opportunity to understand your BHA questions better. Many features associated with BHA's are configurable by our client, so if we need to improve your employers configuration we should do so!

Very Likely to use once you get the hang of the system

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its a good tool to use for any asset tracking of components and hours.

Cons: not being able to track how many assets were assembled and disassembled each month.

Overall: DrakeWell was hard at the beginning, but as time went by and the help, support, and implementing within both companies, it is now simple but still more to add to improve the system.

Vendor Response

by Drakewell on January 07, 2019

Hi Manuel,

Thank you for taking the time to review us! It's been a pleasure working with you over the past months.

Drakewell is the primary tool for real time data collection and does the "heavy lifting".
Analytics will have all the answers you need for shop metrics. We will reach out directly to you to dive into these a bit deeper.

The Drakewell Team

Good Initiative / Bad Judgement

Dec 18, 2018
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Value for Money

Pros: Compared to other available reporting systems, nothing, honestly, comes to mind.

Cons: It's redundant, slow and requires the field location to have decent internet, which most don't.

Overall: I can see where Drakewell can be beneficial to those in the office, in town, where internet is good, and they work a 40hr week. For those of us who have to actually use this software on a drilling location, it's not good, at all. Most rigs don't tend to have very good internet, and what we do have, is run off of a near non-existent cell service. This, in turn, winds up adding about 2hrs a day to our already 12hr shifts. It's really quite evident that the person who designed this software, never spent any real time in the field. I honestly don't know how you talk anybody, with any field sense, to actually spend money on Drakewell.

Vendor Response

by Drakewell on January 07, 2019

Hi Larry,

Thank you for taking your time to give us feedback! One of the best things about Drakewell is that you can run it from your phone. Anywhere you have the ability to make a phone call or check your email from, you should be able to use Drakewell from as well. That being said, we are aware that some rig locations may have poor service which can inhibit seamless utilization of Drakewell in real time. We are in the process of developing a way to run Drakewell without internet, that will automatically pipe the information entered when sufficient internet service has resumed. This is expected to be deployed to the field within a few months.

Feedback from users like you is what drives innovation in the Drakewell platform, so again, thank you for your time and comments.

Easy use, user friendly, love it!

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything all in one easy to use software program! The format is user friendly. The setup is simple to understand. Many options that can be turned on or off according to the users preference.

Overall: I get a satisfied customer, a safe and successfully drilled well and a happy home life :)

Vendor Response

by Drakewell on May 03, 2018

Kevin,

Thanks for your review! We will keep working to make it better and better for you.

Thank you!

Consolidating drilling data is an issue

Dec 17, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Drop down menu options and invoicing interface

Cons: When I'm trying to get circulating hours or drilling hours for my current BHA it is difficult to get them and there is no motor report option to use until the BHA is closed out.

There is no good option at all to track inventory on location to my knowledge.

I'm just learning your program so perhaps I'm missing something but compiling drilling data is too difficult. The daily reporting and survey programs do their job but the survey program could use a lot more options and better plot data.

Also it would be very beneficial to be able to use the program offline if internet connection is an issue on location which still happens often out there.

When closing out a BHA it sometimes does not highlight what is wrong with the information causing the program to deny me from saving it and also the but grading box is way to constricted to properly convey bit condition.

Overall: It's been good so far but frustrating at times closing BHA's and getting reports with clear data that my customers ask for.

Vendor Response

by Drakewell on January 07, 2019

Hi Nicholas,

Thank you for taking the time to give us this feedback. We will reach out to you directly as we want to dive deeper into each of the items you mentioned and address them one by one.

- The Drakewell Team

Easiest Drilling Program

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most is the ease of use. It's so user friendly. After you input all the well information all there is to do is enter the current information....That's All!!

Cons: There was really nothing I liked least. It was just getting to know the software after using some others in the field.

Overall: My experience with Drakewell after using other programs is this one , a person just getting in the field with no knowledge of it before, it's the best one I've ever used!

Vendor Response

by Drakewell on January 07, 2019

Thank you so much for taking the time to review us!

Rig support,job locations,shipping and receiving of tools,payroll

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use,great navigation tools,very consumer aware. Payroll and personal job location calendar is a stellar bonus

Cons: Shipping items and tools for the job location can be frustrating and difficult. It takes complete competence for the shop location as well.

Vendor Response

by Drakewell on May 03, 2018

Hi Sean,

Thank you! We have rolled out a few new features that will hopefully make shipments even easier. We'll reach out directly to you to understand more about the challenges you're experiencing with shipping tools.

Drakewell

Simple Like an iPhone

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The navigation through the various menus is simple and easy to use. There are very little complications on the software. Everything I need to access is easy to find.

Cons: There are very little things I dislike about the software.

Vendor Response

by Drakewell on December 11, 2018

Simon,

Thank you for taking the time to review us!

user friendly

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and everything seems to be a click away. .

Cons: Hard to get of hold of people when you need help with the software. .

Vendor Response

by Drakewell on May 03, 2018

Hi Roman,

Thank you for reviewing us!

We apologize for the delay in our customer support response time. We changed ticketing systems earlier this year, which led to some delays. We hope you've experienced, and will continue to, an improvement in our support response time.

Drakewell

Drakewell has been very intuitive and easy to learn.

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it has all my data in one spot. There is no switching back and forth between programs.

Cons: The biggest drawback to me is the fact that it is cloud based. We have not had any problems as long as we have good internet service.

Vendor Response

by Drakewell on May 03, 2018

John,

Thank you for taking the time to review! We love five stars and will continue to improve the platform so we can continue to earn those from users like yourself.

Drakewell

Good

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and functionality. Good support.

Cons: It is web based so if I do not internet it will not update

Overall: Very functional

Vendor Response

by Drakewell on January 07, 2019

Hi Chase,

Thank you for taking your time to give us feedback! One of the best things about Drakewell is that you can run it from your phone. Anywhere you have the ability to make a phone call or check your email from, you should be able to use Drakewell from as well. That being said, we are aware that some rig locations may have poor service which can inhibit seamless utilization of Drakewell in real time. We are in the process of developing a way to run Drakewell without internet, that will automatically pipe the information entered when sufficient internet service has resumed. This is expected to be deployed to the field within a few months.

Feedback from users like you is what drives innovation in the Drakewell platform, so again, thank you for your time and comments.

I have used Drakewell for about a month now.

Mar 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like the choices of current activities to chose from. Having software that everyone can look at with a username and password is great for information sharing. When emailing reports sometimes people don't get the email, or a new name is forgotten on a distribution list.

Cons: Their isn't a page that I can update MWD tool usage hours. It would help also if their was a spot to mark when the MWD tool went in the hole and when it came out. That way you can track downhole hours and circulating hours seamlessly.

Vendor Response

by Drakewell on May 03, 2018

Hi Robert,

Thanks for reviewing us!

Regarding MWD tool usage hours and BHA In/Out, these are actually very easy to update. Check out our User Guides at help.drakewell.us. We will reach out to NZone and ensure you get some additional Drakewell training!

Drakewell

Newbie

Dec 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is pretty straightforward and easy to find what you are looking for. Being brand new to the industry, I was hesitant to jump right in on the platform but it is intuitive and easy to learn.

Cons: I mostly use to verify information and it would be nice to switch between jobs easier, or maybe I just don't know the program well enough yet.

Vendor Response

by Drakewell on January 07, 2019

Welcome, Newbie!

Thank you for taking the time to review us. Each URL in Drakewell is unique. You can have multiple jobs open in different browser tabs at the same time - this will help you switch between jobs in a more seamless way.

If you still have questions about the ease of navigating in Drakewell, check out our YouTube channel or email support@drakewell.us.

- The Drakewell Team

I am a well planner so I input plans and offsets

Mar 06, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that the guys in the field can visually see what they are doing with plots. I like that i can import the plans from text files.

Cons: I do not like that on pad wells i have to import the same offset wells each time and then i have to update the finished well's surveys before the next well starts. I do not like having to look up the vertical section azimuth of each offset well. I do not like having to name the exact well i want to delete it.

Vendor Response

by Drakewell on March 12, 2018

Hi Patrick,

First thank you for taking the time to give us feedback! We work very hard to make sure Drakewell is easy to use for all of the stakeholders.

We are currently looking at ways to make it easier to pull in "as-drilled" wells from other jobs in Drakewell as offsets for a new well.

Regarding having to name the well path before you delete it--this is by design--and was actually a recent update. We had many drillers deleting entire survey records when we simply asked "Are you sure you want to delete this well path?", so we had to put a higher level of protection in place.

Thank you for being highly likely to recommend us! We will keep working hard to make your job as a well planner easier.

- Drakewell

Drakewell Review

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Drakewell allows customers ease of access with well information.

Cons: Survey retention needs to be updated.

Vendor Response

by Drakewell on January 07, 2019

Hi Calvin,

Thank you for the great review! We will reach out to you directly to understand what you mean by "survey retention" in greater detail.

- The Drakewell Team

Drakewell has been very easy to use. Every tab and function on the site is very self explanatory.

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The 3D plot feature and the how you are able to see and utilize the Anti-Collision feature. The third feature for me would be the projections to the bit.

Vendor Response

by Drakewell on May 03, 2018

Jermaine,

Thank you very much for taking the time to review us!

Drakewell

Navigating the numerous features provided by Drakewell is seamless and exessively user friendly.

Mar 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of feature access on drakewell is paled in comparison to no other software. The submenu transition to alternate data access points is fantastic.

Cons: The mobile access could be ironed out a touch more. The manual closing of the submenu access point becomes repetitive and could be altered.

Vendor Response

by Drakewell on April 13, 2018

Hi Marcel,

Thank you for taking the time to review! A "mobile clean-up" is in our queue. It is awesome to hear that you're using it on your phone! We designed Drakewell to be as accessible as possible in order to make it easier to do your job. Keep up the feedback. We love it!

DrakeWell Review

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Going green. Less hard copies to send in at the end of well.

Cons: Not being able to copy BHA's from well to the next and so on with multi well pads.

I would like to copy and paste in a BHA and use as a template changing minor details.

Overall: Its internet based and i can utilize any computer to provide real time solutions.

Vendor Response

by Drakewell on January 07, 2019

Bobby,

Thank you for taking the time to review us! Copying a BHA from well to well is something many have inquired about and we are looking into.

Thank you!

Review

Dec 25, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Not a lot. Have not found anything useful about it from a field aspect.

Cons: Directional projections are difficult and extremely time consuming when figuring for different motor yields etc. No local inventory /shipping tickets.

Overall: None

Vendor Response

by Drakewell on January 07, 2019

Hi Steven,

Thank you for taking the time to review us! Our hope is to make projecting ahead in Drakewell easier and seamless. We do have a series of tutorials on our YouTube channel at https://www.youtube.com/playlist?list=PLsoM0Zb4HwSexNpLOB_p8RczYYe0nPfMh

We would also be happy to jump on a call with you and review any questions you have. Email us at support@drakewell.us to schedule!

- The Drakewell Team

1st time user

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Less calculating for the Directional driller.

Cons: No TFA. Dont like the way the BHA's are printed. Either pdf or excel.

Overall: Overall...good. had some hiccups but easily recovered. The assets page works well but EVERYONE needs to be onboard.

Vendor Response

by Drakewell on January 07, 2019

Justin,

Thank you for taking the time to review us and for the feedback.

The BHA reports do contain a lot of information. We have plans to make improvements to these over time!

Thank you!

The Drakewell Team

To slow for the internet speed in the field

Dec 18, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

Pros: Report files look ok. Can access from anywhere.

Cons: Too slow, needs internet to run. Not a big fan of the way things are laid out.

Overall: None. It slows me down and makes me work after my shift to catch up on entries.

Vendor Response

by Drakewell on January 07, 2019

Cory,

Welcome to Drakewell! Thank you for taking your time to give us feedback.

One of the best things about Drakewell is that you can run it from your phone. Anywhere you have the ability to make a phone call or check your email from, you should be able to use Drakewell from as well. That being said, we are aware that some rig locations may have poor service which can inhibit seamless utilization of Drakewell in real time. Offline is expected to be deployed to the field within a few months.

We will reach out to you directly to see if we can understand what you're experiencing or provide you with additional training. Typically, Drakewell alleviates the additional time at the end of a shift for paperwork.

Feedback from users like you is what drives innovation in the Drakewell platform, so again, thank you for your time and comments.

Good program with more potential

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, flags anything that needs corrected before saving to prevent errors and gaps

Cons: Unfortunately cannot fill out post run data on bhas unless you fill everything in. Makes it more difficult to get prepared on post runs before the bha is out of the hole

Vendor Response

by Drakewell on December 11, 2018

Hi Mike,

Thank you for the review! We will reach out to dig deeper into the BHA post run report completion.

Good one stop shop for basic information and communication between field and office

Mar 01, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Drakewell is a fast platform on both mobile devices and PCs. I can easily navigate on my phone too.

Cons: I am not a big fan of the layout and the way different sections do and do not work together. There is a lot of redundancy which I think could be eliminated.

Vendor Response

by Drakewell on May 03, 2018

Hi Mickey,

Thank you for taking the time to review us! We will reach out to you directly to understand a bit more about the redundancy and layout. Everyone's configuration is different, so there may be some features Aim is not utilizing.

Cheers,

Drakewell

MWD Review for Drakewell

Dec 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: That when filling out sections that if it was not complete in certain areas it told you what needed to be put in.

Cons: When I fill out my run summary I have to have all the info needed to save the report. It isn't an option to partially complete it as we drill for that run.

Overall: It is hopefully going to take place of other files and paperwork that I have to fill out. At this moment it is just another place I have to fill in the same information that I fill in elsewhere. But I do see it being useful once my company goes to using drakewell 100%.

Vendor Response

by Drakewell on December 11, 2018

Hi Griffin,

Thank you for taking the time to review and give feedback. It should eventually replace the paperwork you have to do. We will also look into giving you a way to partially complete information in a BHA.

Good system unless internet was down.

Mar 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to trabsfer items and infi from job to job especally on multipad wells. And all paperwork on one system instead of keeping up with unnessary paperwork.

Cons: When internet or server was down no way of getting to important job information needed to do job at hand.

Overall: Minimized paperwork and more efficient having all job information on one program.

Capterra loader

Very easy to use just takes some getting used to.

Mar 03, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to enter daily data and surveys and I especially like the 3D view on the plots. The copy previous data button is a plus in my book.

Cons: Needs some way to do projections and interact with plots for distances and projecting. I was using WinServe before but it had a lot of glitches in it.

Overall: Easily enter data and send reports to home office. They can also see your progress and any issues you may be having real time.

Vendor Response

by Drakewell on May 03, 2018

Hi Tommy,

Thanks for the review!

Regarding projections, have you played with the Targets at the bottom of the Directional tab within a job? If you'd like some additional information on these, please reach out to us and we'll get a training session set up.

Cheers,

Drakewell

Inventory

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How we are able to keep up with Drilling and inventory

Cons: Having to entering all the info for each tool

Overall: Drakewell helps us keep up with inventory

Vendor Response

by Drakewell on December 11, 2018

Hi Kevin,

Thank you for the review!

Honest Review

Dec 07, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: You can put a logo on the home page.

Cons: It does not work for tracking assets or inventory. It takes too long to use.

Overall: Rough! Many overtime hours put in trying to get this to work "Real Time"

Vendor Response

by Drakewell on December 11, 2018

Hi Scott,

Thank you for taking the time to review us. We know you are busy and appreciate your honest feedback. We reached out and have a plan forward to help ease the pain of transition to a new system and to ensure that we are assisting in the right ways.

It was great

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to you especially for someone starting out. It gives you everything you need all in the program

Cons: Having to keep track of everything the rig is doing

Overall: I just liked the program all except keeping track of the rigs operations

Vendor Response

by Drakewell on January 07, 2019

Hi Kodey,

Thank you for reviewing us! We apologize if you have had a less-than-helpful experience with our customer support. This is good feedback that we take seriously and will work to improve upon in any way that we can!

- The Drakewell Team

Drakewell Review

Dec 07, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Real time format on summary screen is easy to read and follow history

Cons: Takes way to long for updates to happen.

Vendor Response

by Drakewell on December 11, 2018

Hi Tammy,

Thank you for taking the time to review us! We appreciate all the time you have spent with us in training and giving feedback and we will continue to improve the platform as quickly as possible! We are constantly releasing new features and functionality--these are listed at http://help.drakewell.us/recent-updates.html

Capterra loader

I like the software a lot... I knew absolutely nothing about it but was able to figure it out mysekf

Mar 08, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: User friendliness, portability of the network. No glitches. All in all not a bad program at all... especially for the older guys.

Cons: Intent based software can be a bit of an issue at times. Anyone can access a job and mess things up.

Vendor Response

by Drakewell on May 10, 2018

Hi Cody!

Thank you for taking the time to review us! We work very hard to ensure that the system makes your life easier.

I see you rated us 3/5 on customer support. This is an experience we'd like to address so will reach out to you directly.

Thanks!

Extremely innovative and user friendly!

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software has the most valuable tools built in for easily accessible functions. The 3D graphics make the reporting functions easy to view and share.

Cons: I'm ready for the newest functions to come available and they are still in development! I wish some of the functions were ready for the client to access from their own device.

Vendor Response

by Drakewell on May 03, 2018

Dale,

Thank you for the review! We are actively working on the Client Portal so that you can increase the transparency and ease of communication between you and your clients.

Thanks!

Drakewell