# Drakewell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Drakewell the right Field Service Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140590/Drakewell/reviews --- Drakewell 4.1 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Drakewell Ease of use 4.1 Customer Service 4.2 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott B. Vice President Oil & Energy Used the software for: Less than 6 months ### "Above Expectations - Just reviewing the Roll out and Implementation" July 4, 2018 5.0 1\. Ease of Use. 2. Fast and painless Implementation 3. Elimination of unnecessary clerks to re-enter paperwork from tool assemblies / disassemblies 4. Drakewell team is 1st class in support and product knowledge. 5. Fun team to work with. 6. Software has strong controls that are easy to work with. 7. Engine the software runs on is extremely powerful. 8. Feels more like shopping on amazon than working in an accounting package 9. Analytics are amazing. Recently presented data tot a customer live in DW, Sales team is now using this functionality. 10. Alerts to team members is a great feature, when tools arrive, when incidents occur, when jobs start or are completed. 11. Daily revenue function is my goto each morning. 12. End users (Tech's/Field Engineers) actually like the software and commend its ease of use. Pros As far as the initial Roll out of the Software package, us migrating from multiple ERP programs and Excel spreadsheets, The attractiveness of the software from an Asset perceptive is that these components are live, our technicians use DW on Ipads as they receive tools, build them, and dispatch them thus eliminating clerks who historically entered the data. Once we were ready to migrate, we were live within 1 month, and all techs trained. My favorite area of the software is the ease of Bids and tickets, and the forecasting. Very powerful and intuitive areas. Our salesmen are creating bids in customer offices within seconds of being asked. Back to the rollout, I highly recommend working with the DW team. A refreshing change from the "others" in the DD software world. Review Source VR Verified Reviewer Senior Directional Driler Oil & Energy Used the software for: 1-2 years ### "Drakewells user ability " December 14, 2018 5.0 Pros Love the software from tracking cost to BHA design. Software is very user friendly Cons I personally would like to see anti collision in the directional tab instead of in the 3D plots. A lot of places we are working internet is not real reliable, and it would be nice if it could work with out being connected. Review Source Response from Drakewell January 7, 2019 Thank you for taking your time to give us feedback! One of the best things about Drakewell is that you can run it from your phone. Anywhere you have the ability to make a phone call or check your email from, you should be able to use Drakewell from as well. That being said, we are aware that some rig locations may have poor service which can inhibit seamless utilization of Drakewell in real time. Offline functionality is expected to be deployed to the field within a few months. We also appreciate the feedback on the UI for anti-collision information. Feedback from users like you is what drives innovation in the Drakewell platform, so again, thank you for your time and comments. LL Larry L. MWD Field Engineer / Directional Driller Oil & Energy Used the software for: 6-12 months ### "Good Initiative / Bad Judgement" December 18, 2018 1.0 I can see where Drakewell can be beneficial to those in the office, in town, where internet is good, and they work a 40hr week. For those of us who have to actually use this software on a drilling location, it's not good, at all. Most rigs don't tend to have very good internet, and what we do have, is run off of a near non-existent cell service. This, in turn, winds up adding about 2hrs a day to our already 12hr shifts. It's really quite evident that the person who designed this software, never spent any real time in the field. I honestly don't know how you talk anybody, with any field sense, to actually spend money on Drakewell. Pros Compared to other available reporting systems, nothing, honestly, comes to mind. Cons It's redundant, slow and requires the field location to have decent internet, which most don't. Review Source Response from Drakewell January 7, 2019 Hi Larry, Thank you for taking your time to give us feedback! One of the best things about Drakewell is that you can run it from your phone. Anywhere you have the ability to make a phone call or check your email from, you should be able to use Drakewell from as well. That being said, we are aware that some rig locations may have poor service which can inhibit seamless utilization of Drakewell in real time. We are in the process of developing a way to run Drakewell without internet, that will automatically pipe the information entered when sufficient internet service has resumed. This is expected to be deployed to the field within a few months. Feedback from users like you is what drives innovation in the Drakewell platform, so again, thank you for your time and comments. VR Verified Reviewer Directional Driller Oil & Energy Used the software for: Less than 6 months ### "Very simple to use" December 18, 2018 4.0 Pros Easy to learn. Easy to use. Easy to setup. Cons Very basic when it comes to doing projections It is time based so I am not sure how you would insert a survey if you had to take it on the next trip There doesn't appear to be any offline mode should your internet connection go out There is basic summery information like AFE that can't be entered in the field. When you make an entry in the "Directional" tab there is annoying date box that pops up. After the very first entry there is no reason to ever enter the date as it carries over. The box blocks the actual information you want to see or enter so you have to click elsewhere to get rid of the box. VERY annoying.. Review Source Response from Drakewell January 7, 2019 Hello, Thank you for taking the time to review us! We are glad that you have found Drakewell overall easy to interact with. On the date box-we designed this so that any user could simply tab through the cells on a survey, slide, or rotate instead of having to click inside a specific cell to enter data. As if Drakewell is ready for you to start typing right away! Additionally, offline will be out soon! One other thing to consider in the mean time is that Drakewell works on cellular data as well, so any mobile device with connectivity can run it. Thank you again! The Drakewell Team VR Verified Reviewer Owner/Operator & Directional Driller Consultant Used the software for: 1-2 years ### "It is way better than Winserve" March 15, 2018 4.0 Ease of access Pros It's net based, not serial key based. I like that alot. Cons Only a few things in how the Bha's are listed. I also dislike that not all tools can be listed. Other than that it's phenomenal. Review Source Response from Drakewell April 13, 2018 Thank you for taking the time to review us! If you read this, we would love the opportunity to understand your BHA questions better. Many features associated with BHA's are configurable by our client, so if we need to improve your employers configuration we should do so! ND Nicholas D. Directional Driller Construction Used the software for: 6-12 months ### "Consolidating drilling data is an issue" December 17, 2018 3.0 It’s been good so far but frustrating at times closing BHA’s and getting reports with clear data that my customers ask for. Pros Drop down menu options and invoicing interface Cons When I’m trying to get circulating hours or drilling hours for my current BHA it is difficult to get them and there is no motor report option to use until the BHA is closed out. There is no good option at all to track inventory on location to my knowledge. I’m just learning your program so perhaps I’m missing something but compiling drilling data is too difficult. The daily reporting and survey programs do their job but the survey program could use a lot more options and better plot data. Also it would be very beneficial to be able to use the program offline if internet connection is an issue on location which still happens often out there. When closing out a BHA it sometimes does not highlight what is wrong with the information causing the program to deny me from saving it and also the but grading box is way to constricted to properly convey bit condition. Review Source Response from Drakewell January 7, 2019 Hi Nicholas, Thank you for taking the time to give us this feedback. We will reach out to you directly as we want to dive deeper into each of the items you mentioned and address them one by one. - The Drakewell Team jD josh D. DD 5 Used the software for: 6-12 months ### "Drakewell could be a great bit of software." March 2, 2018 4.0 Using Drakewell allows me to keep my job, thus providing me with sufficient funds to feed my family. Pros Its better than winserve, mostly. Forcing a person to type a minimum number of characters while asking for positive statements is like farming for like on social media. Pointless. Cons Its an internet based software, in a business that operates in places where internet serviced is awful. The lowest level of clearance is so basic, it's more tedious than winserve, and the requirement for all fields to be filled in on a BHA before one can save is ridiculous. That makes it impossible to try and get ahead on finishing up a BHA. Not being able to, on the field hand level, transfer BHA from one job to the next is a big hiccup also. Review Source Response from Drakewell May 3, 2018 Hi Josh, Thanks for taking the time to review us! We are working on ways to make offline sync happen for you. In the mean time, Drakewell does work on any mobile device or hotspot if you don't have internet but can get a bit of cell service. Additionally, we don't allow BHA's to transfer from job to job, BUT we do easily allow the shipment of tools from job to job. We can update Aim's configuration to make this happen, but we'll need permission from your company to do so. Please raise this issue with your coordinator if it's something that would really benefit you! Drakewell MF Mark F. Operations manger Used the software for: 2+ years ### "great use it everyday" March 5, 2018 5.0 Pros combines several other software that is needed into one software. Combines inventory tracking, motor and MWD rebuild tracking, rig daily reporting and some sales aids and administrative reporting. 3d well design helps at the filed level understand what the well is doing. Also very easy to use and implement. Also like the feature of "Roles" so everyone can see there work but don't have to see what everyone is doing to make the software work. Also like that it works on any device, computer, laptop, tablet or smart phone. Cons Not being able use it offline. needs the ability at some rigs that don't have internet to still use the software. Review Source Response from Drakewell May 3, 2018 Hi Mark, Thank you very much for taking time to review us! We will keep working to continue to improve the platform and its availability during times of poor connectivity. Drakewell VR Verified Reviewer Directional Driller Oil & Energy Used the software for: 6-12 months ### "Easiest Drilling Program" December 14, 2018 5.0 My experience with Drakewell after using other programs is this one , a person just getting in the field with no knowledge of it before, it’s the best one I’ve ever used! Pros What I like most is the ease of use. It’s so user friendly. After you input all the well information all there is to do is enter the current information....That’s All!! Cons There was really nothing I liked least. It was just getting to know the software after using some others in the field. Review Source Response from Drakewell January 7, 2019 Thank you so much for taking the time to review us! VR Verified Reviewer Accounting Manager Oil & Energy Used the software for: Less than 6 months ### "Newbie" December 17, 2018 4.0 Pros It is pretty straightforward and easy to find what you are looking for. Being brand new to the industry, I was hesitant to jump right in on the platform but it is intuitive and easy to learn. Cons I mostly use to verify information and it would be nice to switch between jobs easier, or maybe I just don't know the program well enough yet. Review Source Response from Drakewell January 7, 2019 Welcome, Newbie! Thank you for taking the time to review us. Each URL in Drakewell is unique. You can have multiple jobs open in different browser tabs at the same time - this will help you switch between jobs in a more seamless way. If you still have questions about the ease of navigating in Drakewell, check out our YouTube channel or email support@drakewell.us. - The Drakewell Team RD Roman D. RTOC Used the software for: 6-12 months ### "user friendly " March 1, 2018 5.0 Pros Easy to use and everything seems to be a click away. . Cons Hard to get of hold of people when you need help with the software. . Review Source Response from Drakewell May 3, 2018 Hi Roman, Thank you for reviewing us! We apologize for the delay in our customer support response time. We changed ticketing systems earlier this year, which led to some delays. We hope you've experienced, and will continue to, an improvement in our support response time. Drakewell CC Chase C. Mwd Oil & Energy Used the software for: Less than 6 months ### "Good" December 14, 2018 4.0 Very functional Pros Ease of use and functionality. Good support. Cons It is web based so if I do not internet it will not update Review Source Response from Drakewell January 7, 2019 Hi Chase, Thank you for taking your time to give us feedback! One of the best things about Drakewell is that you can run it from your phone. Anywhere you have the ability to make a phone call or check your email from, you should be able to use Drakewell from as well. That being said, we are aware that some rig locations may have poor service which can inhibit seamless utilization of Drakewell in real time. We are in the process of developing a way to run Drakewell without internet, that will automatically pipe the information entered when sufficient internet service has resumed. This is expected to be deployed to the field within a few months. Feedback from users like you is what drives innovation in the Drakewell platform, so again, thank you for your time and comments. SK Scott K. Motor Shop Manager Oil & Energy Used the software for: Less than 6 months ### "Honest Review" December 7, 2018 2.0 Rough! Many overtime hours put in trying to get this to work "Real Time" Pros You can put a logo on the home page. Cons It does not work for tracking assets or inventory. It takes too long to use. Review Source Response from Drakewell December 11, 2018 Hi Scott, Thank you for taking the time to review us. We know you are busy and appreciate your honest feedback. We reached out and have a plan forward to help ease the pain of transition to a new system and to ensure that we are assisting in the right ways. BH Bobby H. Directional Driller Oil & Energy Used the software for: Less than 6 months ### "DrakeWell Review" December 14, 2018 4.0 Its internet based and i can utilize any computer to provide real time solutions. Pros Going green. Less hard copies to send in at the end of well. Cons Not being able to copy BHA's from well to the next and so on with multi well pads. I would like to copy and paste in a BHA and use as a template changing minor details. Review Source Response from Drakewell January 7, 2019 Bobby, Thank you for taking the time to review us! Copying a BHA from well to well is something many have inquired about and we are looking into. Thank you! MH Mike H. Directional Driller Oil & Energy Used the software for: Less than 6 months ### "Good program with more potential " December 7, 2018 4.0 Pros Very easy to use, flags anything that needs corrected before saving to prevent errors and gaps Cons Unfortunately cannot fill out post run data on bhas unless you fill everything in. Makes it more difficult to get prepared on post runs before the bha is out of the hole Review Source Response from Drakewell December 11, 2018 Hi Mike, Thank you for the review! We will reach out to dig deeper into the BHA post run report completion. DT Drew T. Mwd operator Used the software for: 6-12 months ### "Good system unless internet was down." March 8, 2018 4.0 Minimized paperwork and more efficient having all job information on one program. Pros Easy to trabsfer items and infi from job to job especally on multipad wells. And all paperwork on one system instead of keeping up with unnessary paperwork. Cons When internet or server was down no way of getting to important job information needed to do job at hand. Review Source DH Dale H. Executive Sales Rep Used the software for: Less than 6 months ### "Extremely innovative and user friendly!" March 6, 2018 5.0 Pros The software has the most valuable tools built in for easily accessible functions. The 3D graphics make the reporting functions easy to view and share. Cons I'm ready for the newest functions to come available and they are still in development! I wish some of the functions were ready for the client to access from their own device. Review Source Response from Drakewell May 3, 2018 Dale, Thank you for the review! We are actively working on the Client Portal so that you can increase the transparency and ease of communication between you and your clients. Thanks! Drakewell PH Parker H. RTOC Optimization Analyst Oil & Energy Used the software for: 6-12 months ### "I mostly use Drakewell for capturing component specifications to build my torque and drag models. " March 5, 2018 5.0 The benefits for myself are the facts that I can capture the MWD and DD BHA specs in one location. Not all of the information is entered but I can complete most of my case with the information they input within Drakewell. I also benefit with the capturing of the daily activities. This helps when i have to see what rig activity is during a certain time period or depth. Pros I like how user friendly the software is and its functionality to locate the component specs in a timely manner. I don't have to waste any time trying to guess where the data is, but can find quicky to ensure the customer has their models completed as quickly as possible. Cons I believe there should be a complete user manual that could be downloaded for reference. There are a couple of glitches that could be worked out but that comes with new software. Customer support could be a little more helpful, as there is a gap when issues arise to when they are resolved. Review Source Response from Drakewell May 3, 2018 Hi Parker, Thanks for the review! Have you visited help.drakewell.us? It is our User Guides as well as links to Tips & Tricks and YouTube videos. We push content through these channels as often as we can. Drakewell KM Kippy M. Directional Driller Oil & Energy Used the software for: 6-12 months ### "Drakewell has been a good replacement for Winserve. It's nice to do everything from 1 program." March 5, 2018 4.0 Drakewell allows me to perform my daily reporting, create BHA's & track hours & footages on them. Also it provides a survey program that calculates your precise downhole location of the bit & to run projections from Pros I like that you get your hi/low, left/right on the same page where you input surveys, with no extra steps involved. Add your survey, instantly see where you are compared to the plan. Cons I deeply dislike that it's internet based. If you don't have internet you can't do anything. (That I'm aware of) I would prefer the program be installed on a computer so you don't have to worry about internet outages. Let the program sync up to a server any time you're connected. Review Source Response from Drakewell May 3, 2018 Hi Kippy, Thank you for taking the time to review us! We are glad to hear that you have been able to replace Winserv with Drakewell. Regarding offline mode, this is something we're working on--it was a project that was actually shelved a few years ago because people weren't using it. Keep in mind that Drakewell can also work on any mobile device or over a hotspot if you have some cell service! Drakewell BY Bogy Y. RTOC Team Lead - SM Used the software for: 6-12 months ### "Overall, I've had a great experience with the software." March 5, 2018 4.0 The daily reporting aspects of the software are used by us on a daily basis. It is a good place to go to if you are trying to get a grasp of what is going on at the rig without having to access multiple files from the MWD and DD sides. Pros It is pretty user friendly and it is built around modern software development technology. The front end development is impressive. For a software that has to have so much information entered, the team has done a great job with making the user interface smooth and concise. Cons Customer service. When I have had problems, the turn around time has not been impressive. I have called a few times and there are times in which there have been a couple of days between communication from Drakewell's customer service. Review Source Response from Drakewell May 3, 2018 Hi Bogy, Thank you for taking the time to review us and for the honest feedback about the customer support. We definitely take this feedback to heart and hope that you have and will continue to see improvement in our turnaround time. Drakewell BI Buck I. Directional Driller Oil & Energy Used the software for: 6-12 months ### "Ive used this software for about a year now. I do like it more than other softwares ive used." March 5, 2018 5.0 Combination of normally two different softwares put into one places. Pros I like that the surveys and and dailys are on one platform. The fact you can use it on your mobile device is very helpful. The asset tracking is really helpful for digitally shipping and tracking tools from office to location. The customer support and response to feedback from Drakewell is very good also. You can set up email notifications for nearly any action you want to be notified of when it is done to the well you are assigned. Cons Having and offline mode would be helpful for when you're in low quality internet areas. If your internet is slow the quality of this software is hindered. Being able to just sync up once a tour as others would be nice in those situations. It can take a bit to get used to at first but afterwards its pretty easy to navigate Review Source Response from Drakewell May 3, 2018 Hi Buck, Thank you very much for the review! Drakewell PR Patrick R. Well Planner Used the software for: 1-2 years ### "I am a well planner so I input plans and offsets" March 6, 2018 3.0 Pros I like that the guys in the field can visually see what they are doing with plots. I like that i can import the plans from text files. Cons I do not like that on pad wells i have to import the same offset wells each time and then i have to update the finished well's surveys before the next well starts. I do not like having to look up the vertical section azimuth of each offset well. I do not like having to name the exact well i want to delete it. Review Source Response from Drakewell March 12, 2018 Hi Patrick, First thank you for taking the time to give us feedback! We work very hard to make sure Drakewell is easy to use for all of the stakeholders. We are currently looking at ways to make it easier to pull in "as-drilled" wells from other jobs in Drakewell as offsets for a new well. Regarding having to name the well path before you delete it--this is by design--and was actually a recent update. We had many drillers deleting entire survey records when we simply asked "Are you sure you want to delete this well path?", so we had to put a higher level of protection in place. Thank you for being highly likely to recommend us! We will keep working hard to make your job as a well planner easier. - Drakewell NA Nick A. Real Time Operations Oil & Energy Used the software for: 6-12 months ### "Easy to use and understand, but it lacks a few features. " March 9, 2018 4.0 The ability to access multiple jobs and its corresponding data within our organization quickly and efficiently. Pros Generally pretty easy to access all the different functions. There are features that make certain aspects of the daily reporting more convenient. Cons The inability to import post run corrected survey data to a well path and maintain the original date and time stamps. Currently that process requires opening each survey station and making the changes manually. This becomes very time consuming if you have 50 survey corrections to edit after a run. Review Source Response from Drakewell July 6, 2018 Thank you for the review, Nick! We will reach out to understand more about the survey correction workflow you're using and see what we can do to make this process more user friendly. Nick - 7/6/2018 We have now deployed a feature that allows the replacement of manually entered surveys with the corrected ones. We hope you've found it useful! TW Tim W. Directional Driller Used the software for: Less than 6 months ### "Little challenging to get started but works good once you get used to it." March 6, 2018 5.0 Pros The reports are easy to get to, rather you want it in pdf or excel its simple to get. The performance feature is really cool to keep up with how different motors and bits drill in sections. Real easy to help make a decision on the next well when you know what bit works best. Cons The assets section needs some updating. A lot of times a company will want a BHA and some of your subs you cant get a ID or OD off of because of the way they are in the basket. If you put the length in to get the client a BHA, you can not come back and add anything else without erasing all that you have in there all ready. Also when you ship tools from the job you are on to a different job, you have to go back in and click the strap sheet to make it show up. I feel like this should carry over without the user having to go through all that again. Review Source Response from Drakewell May 3, 2018 Hi Tim, Thank you for taking the time to review us! We know that it is definitely a different system from others on the market. Regarding the assets section, there may be some configuration changes we can make that would address what you are experiencing with the strapping work orders. Drakewell's configuration layer is very robust and flexible. Drakewell LW Liz W. Office Manager Oil & Energy Used the software for: 6-12 months ### "Drakewell has been a life saver for our company. " March 9, 2018 5.0 Organization, better tracking, ease of invoicing, but mainly having real time well data at your fingertips! Pros My favorite thing about Drakewell, is all of our data is in one place. We always know what is going on at location, and where our tools are! Drakewell reps. listen.... and the software is modified to be a custom fit for your company! Cons Set- up for this software seems extensive and time consuming. But it is so important so you can get the most out of it. Every person needs to do there part or things can get "hung up." Review Source Response from Drakewell April 13, 2018 Hi Liz, Thank you so much for taking the time to review us and for the glowing review. It does take some time to get the system set up and it does require teamwork. We've enjoyed working with you and the NZone team and are looking forward to helping y'all continue to digitize! - Alison Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.