LoyaltyLion

LoyaltyLion


5 / 5
13 reviews

Who Uses This Software?

LoyaltyLion works with fast growth ecommerce merchants with high potential repeat purchase rates (e.g. fashion, cosmetics, health and wellness).


Average Ratings

13 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $159.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • LoyaltyLion
  • loyaltylion.com/
  • Founded 2014
  • United Kingdom

About LoyaltyLion

Build a fully customised loyalty program with LoyaltyLion. Award points and rewards for any activity such as social engagement, reviews, referrals and purchases. Increase repeat purchase with personalised loyalty emails, loyalty tiers and optimising loyalty data for future marketing strategies. LoyaltyLion is trusted by thousands of ecommerce merchants worldwide and typically generates stores $15 for every $1 spent on the platform.


LoyaltyLion Features

  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Rewards Management

LoyaltyLion Reviews Recently Reviewed!


Capterra loader

Very good loyalty software but could use a few upgrades

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's quite easy to use and integrate with BigCommerce. They also have a lot of great features such as points for following on social media, writing reviews, referring friends, etc in addition to points for purchase. They also have a great email platform that sends our emails to customers when they sign up, when they have enough points to redeem a voucher, as well as a monthly reminder to use their points.

Cons: I would like to see an updated user interface. It's showing it's age. I would also like the ability for customers to automatically use their points during checkout (I believe this is available for Shopify but not BigCommerce, which we use).

Overall: Overall I've been happy with Loyalty Lion. For the price compared to other solutions out there, it can't be beat. Would highly recommend to anyone looking for a loyalty program for their store.

Capterra loader

Easy to setup and requires very little attention once the loyalty programs are running

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once setup, this requires very little attention. The integrations are great and admin dashboard is easy to navigate and use. The customer service team are always fast to respond if you ever need them.

Cons: The emails that are sent out from Loyalty Lion out of the box can be basic in appearance, but with the ability to hook up with Mailchimp and Bronto etc. for sending this hasn't held us back.

Overall: Loyalty Lion are a great company to work with. They like to keep things simple, as do we, and the approach is working nicely.

Capterra loader

Incredible Price Structure | Easy to Set-up | Powerful Features | Incredible Customization & Support

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pricing is incredible for larger companies, and I've compared between Smile.io, Swell, S-Loyalty, and Loyalty Lion.

The set up is easy, and integrations available are superb. Plus you can customize rewards to really influence customer behaviors to maximize customer value, either through revenue or engagement.

Cons: Would love if they could have more integrations to other apps, which I'm sure with time they will.

Overall: Paid more at the beginnig than with our previous loyalty program (S-Loyalty), but the value was incredible. Customer value went way up, and I was able to see which rewards get used the most, and get a higher Customer Lifetime Value.

Capterra loader

The most powerful one-click integration Rewards program out there!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Thanks to how easy it was to migrate from our old rewards program and simple it was to set up with LoyaltyLion, we were able to launch really quickly and saw an immediate increase in customer engagement and retention!

Cons: The only downside is that we use ReCharge for our subscription platform and LoyaltyLion doesn't integrate too deeply with ReCharge. You can generate ReCharge coupons using LL but you can't reward customers for month after month loyalty.

Overall: I would recommend LL to any Shopify merchant that is looking to get started with a robust one-click integrated Rewards program!

Vendor Response

by LoyaltyLion on December 06, 2018

Thanks for the feedback Danny! Merchants using our integration with ReCharge are able to reward month after month loyalty using tiers - for example a customer who subscribes could be put into an exclusive subscriber tier and therefore get access to exclusive benefits that non-subscribers don¿t receive. Please do get in touch with support@loyaltylion.com if you¿d like assistance getting that set up.

Capterra loader

Easy to use and very valuable!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the customer analytics - particularly that I can see who my most valuable customers are and who is at risk. Also the customisation is brilliant. I was able to design a program that perfectly complements my brand.

Cons: There wasn't anything in particular, I'm pleased!

Overall: Competing in the e-commerce space can be difficult so having a really tailored program like this is hugely valuable to ensure customers feel engaged with the brand, and are valued themselves. I look forward to seeing what Loyalty Lion do next.

Amazing Product - The best Loyalty Rewards Program for Shopify Hands Down

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to install and set up, our customers love it

Cons: I wish they would roll out new features a little faster

Overall: The on boarding and the setup has been wonderful.

Essential product for all businesses to help increase profits.

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using LoyaltyLion for over three years. I love the refer friends feature and the fact I can reward reviews and social followers with points. My customers love it too!

Cons: We all want free stuff but you have to pay for essential quality software like this.

Capterra loader

Ancient Nutrition <> Loyalty Lion

Dec 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very simple to use and intuitive. We experience very little bugs and get great customer feedback.

Cons: Very little. I would love a more robust reporting suite. Also, the software can be really slow at times

Overall: Excellent! Everyone on the LL team is really helpful and responsive

BEST LOYALTY PROFRAM ON THE MARKET

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I spent a couple of weeks testing loyalty programs. LoyaltyLion came out on top because of how customisable it is, the customer analytics and refer a friend feature. LoyaltyLion was really easy to setup and once setup it just works. The loyalty emails send automatically and increase repeat purchases. I'm very happy.

Cons: None that I can see. I've been so happy with the service the team provide and the product has helped my business 10 fold.

Capterra loader

Great on so many levels.

Dec 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We like how we can see and interact with our most active customers.

Cons: We're still on the learning curve but it really has been confusing with the time zone settings that are immovable.

Overall: Overall, we have loved it so far have really nailed how to use some aspects of it.

Best loyalty program on Shopify

Nov 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using LoyaltyLion for over two years. It's extremely easy to setup and comes fully loaded with features. I'm able to reward purchases as well as social sharing, reviews, visits - pretty much anything. It has delivered significant ROI for my business - I'd recommend it to anyone!

Good product

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the best, if not the best loyalty software out there. We looked at a few and it's a solid option.

Cons: Not much, seems to work very well overall.

Overall: We were looking to increase customer loyalty with a simple to use system in a competitive marketplace. So far so good.

Good Tools

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Options

Price

Facilityes

Look and Feel

Speed

Cons: Only English

Time of Propagation

learning curve