# LoyaltyLion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LoyaltyLion the right Customer Loyalty solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140592/LoyaltyLion/reviews --- LoyaltyLion 4.4 (19) [View alternatives](https://www.capterra.com/p/140592/LoyaltyLion/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of LoyaltyLion Ease of use 4.4 Customer Service 4.2 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex J. Owner / Operator Retail Used the software for: 1-2 years ### "Very good loyalty software but could use a few upgrades" April 1, 2019 5.0 Overall I've been happy with Loyalty Lion. For the price compared to other solutions out there, it can't be beat. Would highly recommend to anyone looking for a loyalty program for their store. Pros It's quite easy to use and integrate with BigCommerce. They also have a lot of great features such as points for following on social media, writing reviews, referring friends, etc in addition to points for purchase. They also have a great email platform that sends our emails to customers when they sign up, when they have enough points to redeem a voucher, as well as a monthly reminder to use their points. Cons I would like to see an updated user interface. It's showing it's age. I would also like the ability for customers to automatically use their points during checkout (I believe this is available for Shopify but not BigCommerce, which we use). Review Source AR Albert R. Customer Service Expert Consumer Services Used the software for: 1-2 years ### "Easy to use and efficient loyalty management system" February 20, 2025 5.0 Overall, the experience was great. The system was easy to use and user friendly. Pros Loyalty Lion was great in managing our loyalty system and was very easy to use Cons Keeping track of previously used rewards became slightly difficult and convoluted as the amount of rewards redeemed increased Review Source Clifford P. College Admission Advisor E-Learning Used the software for: Less than 6 months ### "The scam of optimization" August 3, 2024 1.0 horrible they helped me to convert money from USD to Bitcoin but ended owing them 1800 dollars by the 5 day Pros not much it started out ok but by day 4 they wanted 1800 dollars from me to continue to optimize Cons We used their money on the 1st day for a small profit, after that I would get 0 to 40 to optimize, you are required to optimize 2 sets each day. by the 4th day, they asked me to invest $1000, then by day 3 I had to pay 700 dollars to complete the 2nd set of optimization. then on the 4th day, they wanted me to give them $1800 to optimize my 2nd set. that's when I knew they had scammed me Review Source TM Tina M. Installation Manager Construction Used the software for: 6-12 months ### "LoyaltyLion Roars the Rewards!" February 24, 2025 5.0 Our overall experience with LoyaltyLion was/is amazing! I would definitley recommend it to everyone! Pros I absolutely loved how it was able to be integrated with our existing software. Cons The only con we seen, was a one time issue and it was resolved super fast! Review Source Ben S. Director Retail Used the software for: 2+ years ### "Easy to setup and requires very little attention once the loyalty programs are running" December 4, 2018 5.0 Loyalty Lion are a great company to work with. They like to keep things simple, as do we, and the approach is working nicely. Pros Once setup, this requires very little attention. The integrations are great and admin dashboard is easy to navigate and use. The customer service team are always fast to respond if you ever need them. Cons The emails that are sent out from Loyalty Lion out of the box can be basic in appearance, but with the ability to hook up with Mailchimp and Bronto etc. for sending this hasn't held us back. Review Source SM Saul M. manager Retail Used the software for: 6-12 months ### "The worst Loyalty platform going " March 23, 2023 1.0 We can't wait to leave. imagine waiting weeks for a reply and when it comes it's conflicting and offers no real help. Pros Nothing, any good aspect is destroyed by the pitiful service they provide Cons Customer service is non-existent - you get given conflicting info by people that don't care. Not a nice experience Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/)[REVIEWS.io](https://www.capterra.com/p/201733/REVIEWS-io/) Reason for choosing LoyaltyLion A mistake, one we regret. Do not make the same mistake Review Source Carlos G. CEO & Founder Retail Used the software for: 6-12 months ### "Incredible Price Structure | Easy to Set-up | Powerful Features | Incredible Customization & Support" December 19, 2018 5.0 Paid more at the beginnig than with our previous loyalty program (S-Loyalty), but the value was incredible. Customer value went way up, and I was able to see which rewards get used the most, and get a higher Customer Lifetime Value. Pros Pricing is incredible for larger companies, and I've compared between Smile.io, Swell, S-Loyalty, and Loyalty Lion. The set up is easy, and integrations available are superb. Plus you can customize rewards to really influence customer behaviors to maximize customer value, either through revenue or engagement. Cons Would love if they could have more integrations to other apps, which I'm sure with time they will. Review Source Danny T. Founder & CEO Food & Beverages Used the software for: 6-12 months ### "The most powerful one-click integration Rewards program out there!" December 4, 2018 5.0 I would recommend LL to any Shopify merchant that is looking to get started with a robust one-click integrated Rewards program! Pros Thanks to how easy it was to migrate from our old rewards program and simple it was to set up with LoyaltyLion, we were able to launch really quickly and saw an immediate increase in customer engagement and retention! Cons The only downside is that we use ReCharge for our subscription platform and LoyaltyLion doesn't integrate too deeply with ReCharge. You can generate ReCharge coupons using LL but you can't reward customers for month after month loyalty. Review Source Response from LoyaltyLion December 6, 2018 Thanks for the feedback Danny! Merchants using our integration with ReCharge are able to reward month after month loyalty using tiers - for example a customer who subscribes could be put into an exclusive subscriber tier and therefore get access to exclusive benefits that non-subscribers don¿t receive. Please do get in touch with support@loyaltylion.com if you¿d like assistance getting that set up. Chantal R. Founder Design Used the software for: 6-12 months ### "Easy to use and very valuable!" November 16, 2018 5.0 Competing in the e-commerce space can be difficult so having a really tailored program like this is hugely valuable to ensure customers feel engaged with the brand, and are valued themselves. I look forward to seeing what Loyalty Lion do next. Pros I love the customer analytics - particularly that I can see who my most valuable customers are and who is at risk. Also the customisation is brilliant. I was able to design a program that perfectly complements my brand. Cons There wasn't anything in particular, I'm pleased! Review Source Briley C. Digital Marketing Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Ancient Nutrition <> Loyalty Lion" December 3, 2018 4.0 Excellent! Everyone on the LL team is really helpful and responsive Pros It is very simple to use and intuitive. We experience very little bugs and get great customer feedback. Cons Very little. I would love a more robust reporting suite. Also, the software can be really slow at times Review Source Reggie B. Janitor Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Product - The best Loyalty Rewards Program for Shopify Hands Down" February 26, 2019 5.0 The on boarding and the setup has been wonderful. Pros Easy to install and set up, our customers love it Cons I wish they would roll out new features a little faster Review Source Michelle E. Diretor of Operations, Inventory/Design Apparel & Fashion Used the software for: Less than 6 months ### "Great on so many levels." December 6, 2018 4.0 Overall, we have loved it so far have really nailed how to use some aspects of it. Pros We like how we can see and interact with our most active customers. Cons We're still on the learning curve but it really has been confusing with the time zone settings that are immovable. Review Source dD diandra D. Manager Retail Used the software for: 6-12 months ### "Easy to use software with an excellent price point" July 22, 2019 5.0 An awesome software service which will totally overhaul your rewards program and increase repeat customers. Pros Really easy to set up and customize your own rewards which is really nice for designing and creating a new loyalty rewards system. Makes it super easy to launch quickly and track and engage with new customers. Very valuable as it can show you which customers are important to your business, and which ones you are losing. Cons Can't really find any. For this price point, it's absolutely incredible. Review Source NM Natalie M. FOUNDER Apparel & Fashion Used the software for: 6-12 months ### "BEST LOYALTY PROFRAM ON THE MARKET " November 17, 2018 5.0 Pros I spent a couple of weeks testing loyalty programs. LoyaltyLion came out on top because of how customisable it is, the customer analytics and refer a friend feature. LoyaltyLion was really easy to setup and once setup it just works. The loyalty emails send automatically and increase repeat purchases. I'm very happy. Cons None that I can see. I've been so happy with the service the team provide and the product has helped my business 10 fold. Review Source HB Hannah B. Marketing Manager Food & Beverages Used the software for: 6-12 months ### "So much easier that I thought!" August 2, 2019 5.0 Pros It was really easy to set up the rewards and rules - in fact it was even easier than I expected! It took me a while to notice how simple it all was, I was waiting for the moment of complicated set-up to happen and it never did. Cons It would be great to have more features for customising look of the widget and panel - without needed a front-end developer. A few options for icon images, shape of the panel etc. Review Source PP PHILIP P. Owner Consumer Electronics Used the software for: 2+ years ### "Essential product for all businesses to help increase profits." November 16, 2018 5.0 Pros I've been using LoyaltyLion for over three years. I love the refer friends feature and the fact I can reward reviews and social followers with points. My customers love it too! Cons We all want free stuff but you have to pay for essential quality software like this. Review Source KF Kieran F. Managing Director Consumer Goods Used the software for: Less than 6 months ### "Good product" May 15, 2019 5.0 We were looking to increase customer loyalty with a simple to use system in a competitive marketplace. So far so good. Pros One of the best, if not the best loyalty software out there. We looked at a few and it's a solid option. Cons Not much, seems to work very well overall. Review Source PP Phil P. Used the software for: ### "Best loyalty program on Shopify" November 2, 2016 5.0 I've been using LoyaltyLion for over two years. It's extremely easy to setup and comes fully loaded with features. I'm able to reward purchases as well as social sharing, reviews, visits - pretty much anything. It has delivered significant ROI for my business - I'd recommend it to anyone! Review Source VR Verified Reviewer Analista de infraestrutura de TI Commercial Real Estate Used the software for: I used a free trial ### "Good Tools" December 4, 2018 4.0 Pros Options Price Facilityes Look and Feel Speed Cons Only English Time of Propagation learning curve Review Source Similar Products Featured