# FactBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is FactBox the right Legal Case Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140612/FactBox/reviews

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FactBox

4.5 (11)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of FactBox

Ease of use

4.5

Customer Service

4.8

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RF

Richard F.  
Custodian, typist, receptionist and occasional lawyer  
Law Practice  
Used the software for: 1-2 years

### "The facts about Factbox"

June 22, 2022

4.0

Helps with organizing the elements of a cause of action / criminal elements. Link the elements to facts that support the elements. Also encourages you to think in the IRAC thinking process

Pros

It allows you to create your case / fact organizational paradigm for each type of case handled. Excellent for thought organization

Cons

I would hope that some of the reports generated could be formatted for how I would prefer to use them.

Alternatives considered

[TrialLine](https://www.capterra.com/p/161278/TrialLine/)[CaseFleet](https://www.capterra.com/p/155618/CaseFleet/)

Reason for choosing FactBox

Actually have all 3 as they each have great strengths.

Review Source

JS

Jason S.  
Attorney  
  
Used the software for:

### "Great Litigation Software"

May 5, 2015

5.0

I am a Michigan licensed attorney and have been practicing since 2001. Most of my practice is focused on business and employment litigation supplemented with employment law compliance and Internet related transactional work. In the middle of 2014, after years of using Lexis Case Map and TimeStream by Ntrepid, as well as other options (Word documents to create outlines, Excel to track data, etc.) I tried Factbox on a trial basis and shortly thereafter became a full-time, paying customer. It has become an integral part of my legal practice for myself and paralegal. There is a very short learning curve. Both my paralegal and I were able to use it with minimal time trying to figure out its features or setting it up for our cases. The software is extremely flexible in terms of using it for a diverse range of cases. Yet, it is very easy to set up case templates to efficiently recycle legal work product for the next case. Also, FactBox does not require any advanced server configurations or other technology specific integrations for my paralegal and me to use the product in the office or remotely. In contrast, other products required setting up onsite hosting solution and/or hosted options with additional fees/licensing in order to have real-time, remote access. Also, the report features have created a number of efficiencies relative to depositions and other court proceedings. For example, tagging facts with certain keywords allow me to generate reports (word documents or spreadsheets) with information specific to a deponent. Also, it allows for a centralized database where information about witnesses is collected. We also use the witness information to generate witness list. Additionally, the customer service has been top-shelf; Very responsive and knowledgeable about the product.

Review Source

SK

Steven K.  
Attorney at Law  
Law Practice  
Used the software for: 2+ years

### "Organizing issues and facts"

June 22, 2022

4.0

I was pleased with the ability to find important information quickly. I appreciated the ability to add detailed information to each link. The ability to organize facts and issues into a "tree" of the main issue with sub-issues was invaluable. However, the difficulty in keeping track of what documents were added to the program was significant.

Pros

FactBox allowed me to organize issues and facts to later come back to find important information quickly.

Cons

FactBox does not allow the organization of the imported sources or documents so I can quickly determine whether I've added the source/document to the FactBox database.

Alternatives considered

[LIT SUITE](https://www.capterra.com/p/252105/LIT-SUITE/)

Review Source

NS

Nathan S.  
Counsel  
Law Practice  
Used the software for: 6-12 months

### "Great Organizational Tool"

June 22, 2022

4.0

FactBox has been a tremendous resource to help me organize my case, including the key documents and testimony, as well as my own thoughts and ideas.

Pros

Easy to set up, lots of customizable functionality, quick loading and easily accessible outside the office, multiple options for viewing and organizing the same content (e.g., by date, by custodian/source, by issue, etc.), fantastic customer service.

Cons

The print options are less customizable, so font size, spacing, margins, etc. have to be adjusted manually each time. The navigation panel is also a little small and autoscrolls to the top.

Review Source

GK

Greg K.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "FactBox Is Easy To Use And Helps Me Organize My Cases"

June 23, 2022

4.0

It really helps me to organize complex employment cases

Pros

It is cloud-based so I can use it with my Mac and I have access to it from anywhere.

Cons

I really don't have any complaints. My only suggestion is that the user interface could be upgraded and made easier to use.

Review Source

FD

Frank D.  
Partner  
  
Used the software for:

### "Factbox is the Future"

March 7, 2015

4.0

I have been looking for a program to help organize all of the information we get on a case in a attorney views the information. And most importantly be able to access the source of the information easily. Factbox does that perfectly. An easier interface with Google Drive would be nice. Also by simply adding hour to the date field you would really help using it as a timeline. I am surprised the folks at Factbox haven't done that yet. But I expect they will. Great Tool.

Review Source

JF

John F.  
  
  
Used the software for:

### "Generates good-looking reports, easy to use"

February 3, 2015

5.0

Simple, straightforward interface converts into a good-looking MS Word report, especially in "memo mode,"- making it a serious time-saver for report drafting (especially with its collaborative capabilities). Organization fields allow for sorting alphabetically, chronologically, by user-generated tags and by source, and can be done ad infinitum, and being able to reorganize like that allows for a much-needed "second perspective" when presenting findings. Like I said it's a simple interface, so there learning curve is quick. Easy to set up and get started on, otherwise haven't had too much customer service contact. Excited to see what kinds of updates they put out.

Review Source

BC

Ben C.  
  
  
Used the software for:

### "Finally!"

January 20, 2015

5.0

Finally there is software that integrates with my workflow instead of making me change to fit the software. FactBox, as the name suggests, is fact-management software. It is also incredibly easy to use, unlike other litigation management software that I have used. FactBox is managed by a top-notch team and is very responsive to feedback. I had a request and was surprised to be contacted by a developer about implementing it. I strongly recommend FactBox to anyone who needs to manage large matters or just wants their cases to be better organized.

Review Source

BM

Bob M.  
  
  
Used the software for:

### "Great SaaS So Far"

January 21, 2015

4.0

I am new to FactBox and just getting my new cases loaded but entering facts and linking them to issues is esay and creating a report or memo on them is very easy. Have not yet used it for collaborating with other lawyers or paralegals but that too should be a strength.

Review Source

DC

Diane C.  
Owner  
  
Used the software for:

### "Excellent Program; Great Tool for Trial Preparation"

January 20, 2015

5.0

Love using FactBox and the ability of staff and clients to add to the facts, evidence and content. Makes preparing for trial a whole lot less of a headache and a big difference in my practice! Well worth the $$$!!

Review Source

GN

Gabe N.  
Partner  
  
Used the software for:

### "Factbox"

January 20, 2015

5.0

FactBox is a great tool for organizing facts and case themes. It is also a good project management tool. It's very user friendly.

Review Source

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