--- title: "Kavkom Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kavkom Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/140624/Predictive-dialer-PBX/" page_type: "product" language: "en" --- # Kavkom Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kavkom ## What is Kavkom? Hosted VoIP Business Phone Services and More Kavkom business cloud hosted solutions help enterprises serve their customers better and increase sales with mobile and flexible solutions that allow do business faster, anywhere, anytime. From hosted VoIP business phone services and cloud-based call center software to unified communications, our services are easy to use, advanced, reliable and tailor-made. Collaborating with your customers and your teams becomes easier! ## What is Kavkom used for? [Call Center](https://www.capterra.com/call-center-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price €10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kavkom?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kavkom.com/&name=Kavkom) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kavkom 4.7 (70) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price €10 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (70) Ease Of Use 4.8 (885) Value For Money 4.5 (60) Value For Money 4.5 (796) Customer Service 4.6 (66) Customer Service 4.6 (816) ## Kavkom alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140624/Predictive-dialer-PBX/alternatives/) ## FAQs about Kavkom Overview ### What problems does Kavkom solve? Kavkom solves high communication costs, limited agent mobility, and slow issue resolution by providing reliable cloud telephony, easy line management, dual numbers, and responsive support. Sales teams, call centers, customer service staff, and growing businesses benefit most from faster onboarding, stable daily calling, and clearer back-office control. Answer based on 39 reviews Overview ### Which roles and teams benefit most from Kavkom? Kavkom is most used by business owners, executives, and sales or customer-facing teams that need reliable business communications. CEOs, managing directors, and founders use it to oversee call activity and responsiveness, while sales representatives, account managers, and call center staff rely on it to handle outreach, client follow-up, and daily customer interactions efficiently. Answer based on 69 reviews Overview ### What company size and industries is Kavkom built for? Kavkom is built mainly for small and midsize businesses and call centers, with 97% of reviewers from small companies. It appears most common in Marketing and Advertising at 9%, followed by Telecommunications and Insurance at 7% each, while its modular setup also supports a wider range of business types. Answer based on 70 reviews Features and Usability ### What are the key features of Kavkom? Kavkom includes core call center features like VoIP, IVR, call routing, call recording, call transfer, and real-time monitoring, which align with frequent reviewer comments about call quality and call management. Differentiators include integrated CRM, predictive dialing with answering machine detection, API access, and virtual phone lines for mobile or remote use. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does Kavkom integrate with? Kavkom integrates with 7 third-party tools and platforms across CRM, file storage, and automation. Official catalog integrations include HubSpot CRM, Pipedrive, SalesforceIQ, Zapier, Dropbox, Google Chrome, and CRM Analytics. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Kavkom offer? Kavkom provides in person training, live online sessions, webinars, documentation, and videos. These formats give teams options for guided instruction, scheduled online learning, self-paced reference material, and recorded walkthroughs for reviewing product features and setup steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Kavkom offer, and how do users rate the experience? Kavkom offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as available, fast, and effective during setup and technical issues. Some mention brief response delays, limited online help depth, and occasional reliance on support for changes they would prefer to manage themselves. Answer based on 39 reviews Features and Usability ### How well does Kavkom handle call management? Kavkom handles day-to-day call management well with reliable call quality, routing, transfers, and recording. Call centers, sales teams, and remote workers often value real-time call information, virtual numbers, and international calling, though some mention occasional webphone cutoffs, limited SMS support, and delays when contacting commercial support. Answer based on 24 reviews Features and Usability ### Is Kavkom easy to use? Kavkom feels easy to use for many teams, with quick setup, simple daily navigation, and a platform that is easy to learn. Small businesses, call centers, and first-time VoIP users often find it practical and flexible, though some users say the interface feels less intuitive at first. Answer based on 20 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra reviewers point to these as the top priorities when choosing CRM software: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Kavkom supports all three features that buyers rate highest: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and support more consistent sales execution. Sales Pipeline Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process API 3.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Call Center Management 4.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Activity Dashboard 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Logging 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Kavkom 68 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Scheduled Recording: Automatically record calls at predetermined times - Segmentation: Group leads or contacts based on their specific characteristics - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.5 (69) 4.5 Based on 69 reviews ## Pricing Value for money 4.5 (60) Free Trial Basic €10.00 Per User,Per Month Value for money 4.5 (60) 4.5 Based on 60 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/)[ CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (66) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (66) 4.6 Based on 66 reviews ## User reviews Overall rating 4.7 Based on 70 reviews Filter by rating 5(51) 4(15) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent AB Anis B. Président et Directeur marketing et commercial Information Technology and Services ### "Un partenaire de téléphonie internationale BtoB de confiance " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 7, 2025 Un partenariat Fluide et réactif avec une Solution fiable. Ormis quelques petits soucis, Kavkom offre une solution stable et une relation Client top Pros Kavokom propose une solution pertinente et efficace d’Opérateur pour les appels internationaux. La Réactivité et la Disponibilité sont les maîtres mots de mon expérience avec Kavcom Cons J’aurai préféré les Factures en début de mois et le budget est limite un peu trop cher. Parfois, cette petit Soucis techniques altèrent la disponibilité de la ligne Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 15, 2025 Merci Anis pour votre retour détaillé et constructif ! Nous sommes ravis que vous appréciiez la pertinence de notre solution pour les appels internationaux ainsi que la réactivité de notre équipe. Votre confiance en Kavkom nous touche sincèrement. Nous prenons également note de vos remarques concernant la facturation et les légers soucis techniques. Ces points sont essentiels pour continuer à améliorer nos services et offrir une expérience toujours plus fluide à nos utilisateurs. Merci encore pour votre confiance et votre collaboration ! — L’équipe Kavkom DG Denis G. Dirigeant Publishing ### "Merci Kavkom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 2, 2025 Rapide fiable efficace à des prix raisonnables j’utilise pour les lignes téléphonique appelle sortant et entrant Pros Kavkom m’accompagne depuis déjà 1an et franchement rien a dire la création c’est fait ultra rapidement Cons Je n’ai pas encore etait confronté à une situation ou l’un des produits Kavkom ne me plaît pas j’utilise surtout pour les lignes téléphoniques et redirection d’appel tout fonctionne Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2025 Merci Denis pour votre retour positif ! Nous sommes ravis de vous accompagner depuis plus d’un an et de savoir que la mise en place s’est faite rapidement et efficacement. Votre satisfaction concernant la fiabilité et la simplicité de nos services est une vraie motivation pour notre équipe. Nous prenons aussi en compte votre réserve quant à la recommandation : n’hésitez pas à nous dire ce qui pourrait vous convaincre davantage, nous sommes à l’écoute pour continuer à nous améliorer. — L’équipe Kavkom AL Arthur Landry W. Gérant Marketing and Advertising ### "Kavkom meilleure solution VOIP " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 2, 2025 Très satisfait des services de kavkom ,mon centre d'appel traite plus d'appel grâce à la fluidité des appels Pros Service client, comptabilité et support technique ils sont a l'écoute et propose des solutions efficaces à chaque problème rencontré Cons Je voudrais qu'il y'ai plus de flexibilité sur les prix car malgré la qualité du service qui est irréprochable,on peut trouver moins chère ailleurs Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Recommandations par un partenaire avec qui je travaille Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2025 Merci beaucoup Arthur pour votre retour et pour la confiance accordée à Kavkom ! Nous sommes ravis de savoir que notre service client et support technique répondent à vos attentes et que la fluidité des appels vous aide au quotidien dans la gestion de votre centre d’appel. Nous comprenons également votre remarque concernant la flexibilité des prix. Votre retour est précieux et nous en prenons bonne note afin d’évaluer comment continuer à proposer la meilleure qualité de service au juste coût. Nous restons bien entendu disponibles si vous souhaitez en discuter plus en détail avec notre équipe. — L’équipe Kavkom HD Hanane D. Gérant International Affairs ### "Exellent a recommander" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2025 un logiclien complet et independant traçabilité d'appels et gestion de portefeuille pour un prix compétitif Pros une interface de festion intégrée avec la téléphonie nulero dédié possibilite de recevoir des lessages vocaux et gestion clients facile Cons des fois le réseau peut être faible mais vite réglé par la presence des techniciens sinon rien a signaler Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2025 Merci beaucoup Hanane pour votre avis et votre confiance ! Nous sommes ravis que l’interface de Kavkom, la traçabilité des appels et la gestion des messages vocaux vous apportent satisfaction. C’est un vrai plaisir de savoir que notre solution facilite votre relation client et vous offre un bon rapport qualité-prix. Nous prenons également bonne note de votre remarque concernant le réseau et sommes heureux que notre équipe technique ait pu intervenir rapidement pour vous assurer une continuité de service. Votre recommandation est la meilleure récompense pour notre équipe ! — L’équipe Kavkom BF Brelotte F. Directeur Général International Trade and Development ### "KAVKOM DISPONIBLE " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 1, 2025 Super top et fluide,peut etre avoir un appel progressive gratuitement pour aider les partenaires dans le travail Pros Le fait que kavkom soit present et reponds clairement aux demandes surtout bruno tres flexible,attentionnée Cons Le fait que souvent qu'il ait des lenteurs mais pas tout le temps, Avertir quand il y'a des coupures.ca aiderait beaucoup les partenaires Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2025 Merci beaucoup Brelotte pour votre retour et pour la confiance que vous accordez à Kavkom. Nous sommes ravis de savoir que notre disponibilité, notre réactivité et la flexibilité de nos équipes — en particulier Bruno — vous apportent satisfaction. Nous prenons bien en compte votre remarque concernant les ralentissements et les coupures ponctuelles. Votre suggestion d’être informé en cas d’interruption est très pertinente et sera transmise à notre équipe afin d’améliorer encore l’expérience de nos partenaires. Nous vous remercions pour votre confiance et restons à votre écoute pour vous accompagner au quotidien. — L’équipe Kavkom MB Mikael B. Israël Marketing and Advertising ### "Appréciation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2025 Pros Le professionnalisme et la qualité des services et le respect des délais et le fait d avoir un interlocuteur dédié Cons Il ni a pas de proposition pour la nouvelle caledoni et la Polynésie française . Le service ne fonctionne pas bien avec une mauvaise connexion internet Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2025 Merci beaucoup Mikael pour votre fidélité depuis plus de deux ans et pour ce retour très positif ! Nous sommes heureux que le professionnalisme de nos équipes, la qualité de service et la présence d’un interlocuteur dédié vous apportent satisfaction au quotidien. Nous prenons également bonne note de vos remarques concernant l’absence de couverture en Nouvelle-Calédonie et en Polynésie française ainsi que les limites liées à la qualité de connexion internet. Vos retours sont précieux et nous aident à mieux comprendre les besoins de nos utilisateurs dans toutes les régions. Encore merci pour votre confiance et votre recommandation ! — L’équipe Kavkom PT Philippe T. Gerant Renewables & Environment ### "Nord énergies développements " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 September 1, 2025 J'utilise ce logiciel depuis quelques mois et aucun problème depuis mais je déplore la possibilité d'envoyer des SMS et la lecture des enregistrements directement sur l'application Pros Qualité d'appel appréciable enregistrement des appels une facturation à la carte pas de frais supplémentaires Cons Pas de possibilité d'envoyer des SMS Pas de communication avec le commercial en temps réel Réactivité un peu lomgue Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) Le prix très raisonnable et la flexibilité Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2025 Merci Philippe pour votre retour détaillé. Nous sommes heureux de savoir que vous appréciez la qualité des appels, l’enregistrement et notre facturation transparente sans frais cachés. Nous prenons également bonne note de vos remarques concernant l’envoi de SMS, la lecture des enregistrements et le temps de réponse de nos équipes commerciales. Ces retours sont précieux pour nous permettre d’améliorer en continu l’expérience de nos utilisateurs. Notre équipe reste à votre disposition pour échanger plus en détail sur vos besoins et vous accompagner au mieux. — L’équipe Kavkom VD Vincent D. Gerant Management Consulting ### "Un service complet et un support client réactif" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2025 Globalement, j’ai trouvé l’utilisation de Kavkom fluide et agréable. L’interface est intuitive, les fonctionnalités sont complètes et adaptées à nos besoins, et le service client est toujours disponible en cas de question. C’est une solution qui inspire confiance. Pros J’ai particulièrement apprécié la simplicité d’utilisation de la plateforme, la qualité des appels et la réactivité du service client. C’est une solution complète et fiable qui facilite vraiment notre quotidien. Cons Globalement, je n’ai pas trouvé d’aspect réellement négatif. Au tout début, il m’a fallu un petit temps d’adaptation pour découvrir toutes les fonctionnalités, mais une fois familiarisé avec l’interface, l’utilisation est devenue très fluide et agréable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IT Ibrahima T. Business Developer Transportation/Trucking/Railroad ### "Avis Kavkom" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 1, 2025 Satisfaisante, les communications sont très claires avec les interlocuteurs. Et tout est transparent sur l'interface. Pros La rapidité, les informations des appels en temps réel, les enregistrements qui ne disparaissent pas malgré le temps. Cons La limitation de ne pas pouvoir appeler certains pays même avec le forfait de 80€, il serait intéressant d'en avoir davantage Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2025 Merci beaucoup Ibrahima pour votre retour positif et pour la confiance accordée à Kavkom ! Nous sommes ravis que la rapidité, la clarté des communications et la transparence de notre interface vous apportent satisfaction. Nous prenons également bonne note de votre remarque concernant la limitation de certains appels internationaux avec le forfait à 80€. Votre retour est précieux et nous aide à identifier les attentes de nos utilisateurs pour continuer à améliorer nos offres. Encore merci pour votre recommandation ! — L’équipe Kavkom CM Cyril M. CEO Broadcast Media ### "La solution que nous cherchions !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2025 Nous l'utilisons dans le cadre d'uns service d'appels enregistrés pour des franchisés à des fins de contrôle qualité des procédures commerciales enseignées en formation. Pros Une installation facile, un service qui marche parfaitement ! Nous l'utilisons maintenant depuis plus de 2 ans. Cons Il n'y a pas grand chose à redire, si nous devons être pointilleux, une petit amélioration de l'ergonomie de l'interface pourrait être un plus, mais ce n'est vraiment pas bloquant ! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 4, 2025 Merci beaucoup Cyril pour ce superbe retour et pour votre fidélité depuis plus de deux ans ! Nous sommes ravis que l’installation facile, la fiabilité du service et son utilisation au quotidien répondent pleinement à vos besoins. Nous prenons bonne note de votre remarque sur l’ergonomie de l’interface. Même si cela ne vous semble pas bloquant, ce type de retour nous aide à continuer à améliorer l’expérience de nos utilisateurs. Un grand merci pour votre confiance et votre recommandation ! — L’équipe Kavkom [View all Reviews](https://www.capterra.com/p/140624/Predictive-dialer-PBX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs Kavkom](https://www.capterra.com/compare/140624-169627/Predictive-dialer-PBX-vs-RingOver)