--- title: "webexpenses Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is webexpenses the right Expense Report solution for you? Explore 1105 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140646/webexpenses/reviews/" page_type: "reviews" language: "en" --- webexpenses 4.5 (1105) [View alternatives](https://www.capterra.com/p/140646/webexpenses/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of webexpenses Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews AU Alberto U Multiskilled engineer Bias electricalConstruction, 10,001+ employeesUsed the software for: Less than 6 months. “The system has real-time policy checks and customizable approval flows, which help reduce non-compliant claims and improve turnaround times.“ December 17, 2025 RP Roy P TutorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the uploading of receipts can be a bit clunky, as good as the AI is in recognising the dates etc, it can sometimes get the total cost wrong if a discount has been applied.“ July 15, 2025 NF Nathan F Senior Lecturer of Games DesignEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “The mobile app lets you snap a photo of a receipt, and the system intelligently extracts the data instantly.“ December 13, 2025 KM Kate M NurseHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “No training provided when changing over to webexpenses, therefore delayed requests as not aware of what was required.“ December 15, 2025 CC Ciska C GM People and CultureInvestment Management, 201 - 500 employeesUsed the software for: 1-2 years. “Overall, Webexpenses delivers a user-friendly, efficient system that simplifies expense management and saves valuable time for both employees and finance teams.“ December 14, 2025 LS Louis S Digital Marketing ManagerEvents Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “The time it takes to do a certain action, the way you can't change multiple filters at once, the lack of matching between the codes on receipts and the code on the platforms, receipt numbers not matching, the reading skill for receipts not effective.“ July 3, 2024 JF Jeanette F LecturerEducation Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I like that the app clearly shows the history and status of my claims, so I can easily see what’s been submitted, what’s pending, and what’s been approved.“ December 14, 2025 SR Sean R Architectural Technical ManagerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It often sends me emails and notifications reminding me I have an open claim, which is a little annoying!“ July 15, 2025 ## Showing most helpful reviews Showing 1-25 of 1105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laura O. Head of Airfreight Logistics and Supply Chain Used the software for: Less than 6 months ### "Easy to use " December 12, 2025 4.0 When onboarded it took a couple of times to figure it out but now I find it really straight forward. Pros Ease of use Stores previous addresses Tick box for return journeys I like that it calculates your mileage for you Cons I honestly can't think of anything I dislike about the product. I find it really easy to use and makes submitting mileage a fast process. Review Source ZA Zak A. Support Worker - Families and Carers Hospital & Health Care Used the software for: Less than 6 months ### "Daily expenses are made quick and easy. Feature rich." December 16, 2025 4.0 Daily expenses are made quick and easy, especially as it links in directly with my HR app. Having the mileage calculator built in, and it being linked up with my HR app makes this a great, all-in-one feeling solution that doesn't add clutter to my work flow. Pros The granular breakdown of expenses is really easy - just from a single expense I can very easily see buttons to split payments and tag-in collogues. It takes what would feel like more complex expense reports, and makes it stress-free. I don't need to write in lots of context as the forms allow me to feel confident in what I'm filling out due to the options. Built-in mileage calculator is really handy, and most importantly I trust that when I've submitted my expenses, it's all sorted and correct. I couldn't say the same for PeopleHR's expenses thing we used to use - that couldn't keep the attachments linked to my expenses. Cons I think the User Interface is a little outdated, but I wouldn't say this takes away from any of the functionality. It's a tad cluttered I'd say. Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) I'm not sure why my company switched. But my personal experience was that PoepleHR expenses kept removing my attached receipts - meaning it looked fine when I would submit them, but my manager wouldn't be able to see. They would need to decline my expenses and I'd have to start over with the attachements. Review Source AL Amanda L. Learning Manager Education Management Used the software for: 2+ years ### "Web expenses and phone app" July 15, 2025 3.0 Not a good one, I find the laptop screen quite confusing. The phone app is ok when it works but difficult to set up. Pros When the phone app works it is really straight forward to follow and handy as you can enter the details immediately. I also like the colours for sections on the laptop version. Cons It seems overly complicated to use and also when I have tried to pair it with my work phone it just gives a spinning blue circle. I realise that it can be sorted but it takes time to do this which is difficult when you have work to do. The receipt side of things is not easy either. The screen on the laptop version is confusing as well. Review Source Response from Webexpenses July 23, 2025 Thank you for your feedback. We're glad to hear that when the app works, it’s straightforward and useful, especially for entering details on the go, and that you like the colour sections on the laptop version. We’re sorry to hear that you’ve had difficulties pairing the app with your work phone and with the receipt upload feature. We understand how frustrating technical issues can be, especially when you're on a tight schedule. We’ll share your comments with our technical team to work on improving these areas. If you need any immediate assistance, please don’t hesitate to reach out to support via https://support.webexpenses.com/hc/en-us. Best regards, The Webexpenses Team GM Giuseppe M. Credit Manager Banking Used the software for: 2+ years ### "Streamlining Expenses Management with Automation and Policy Compliance." April 29, 2025 5.0 Pros The tool has helped is in streamlining and automating the expense management process. We are able to automate the process of submitting, approving and reimbursement of employee expenses. Cons Offers limited customization, the customization features are not enough for all business needs. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) We were looking for a tool with inbuilt feature that automatically enforces organization policies and procedure. Review Source Response from Webexpenses May 17, 2025 Hi there, Thank you for taking the time to leave us a review! We are glad to hear that Webexpenses is speeding up your expenses process. If you would like any further support, please feel free to contact support via https://support.webexpenses.com/hc/en-us Best wishes, The Webexpenses Team AP ALIN P. Principal Engineer Design Used the software for: 1-2 years ### "Easy to learn easy to use" July 15, 2025 5.0 The experience is pleasing easy to learn and satisfying as you are able to change or fix any mistakes even if you submitted the claim. Pros The fact that the process is straightforward and is very intuitive, which makes the process less stressful than other similar tools. Cons What i liked least is the fact that I cant see easily recognisable elements found all-over the industry such as a HOME Button. Switched from [CMap](https://www.capterra.com/p/169104/CMAP/) employees required constant assistance using it. Review Source Response from Webexpenses July 23, 2025 Hi there, Thank you for taking the time to leave us a review! We are happy to hear that you are benefitting from our expense software. If you have any issues, please don't hesitate to contact https://support.webexpenses.com/hc/en-us Best wishes, The Webexpenses Team MS Mario S. Senior Geophysicist Oil & Energy Used the software for: 1-2 years ### "not my favourite " July 14, 2025 2.0 Not very good, especially when claiming per-diem- But it could be because of the way my Company needs me to submit the per diem. Pros Not much really. I have to say that the menu is clear but it is not so easy to find what I am looking for. Cons I find this system way more complex than similar ones I use in the past for claiming travel expenses Switched from [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) Company decision, I am not involved in this, I am just a user Review Source Response from Webexpenses July 23, 2025 Thank you for your feedback! We’re sorry to hear that you’re finding the system more complex compared to other tools you’ve used, especially for per diem claims. We understand that the way your company uses the system may affect your experience, and we’re happy to provide support or guidance to help make the process smoother. If there’s anything specific you’re having trouble with, please don’t hesitate to reach out. If you have any issues at all, please don't hesitate to contact https://support.webexpenses.com/hc/en-us Best regards, The Webexpenses Team NF Nathan F. Senior Lecturer of Games Design Education Management Used the software for: 1-2 years ### "Webexpenses in Higher Education" December 13, 2025 5.0 The system truly excels at efficiency. What used to be a tedious, paper-heavy process is now lightning fast. The mobile application allows me to capture receipt images instantly, and the integrated technology reads the information automatically, saving significant time on manual data entry. The user interface is exceptionally intuitive. The clean design and logical layout meant I was able to navigate the system and submit my first expense claim with virtually no training. Everything is exactly where you expect it to be, making the entire process straightforward and frustration-free. Overall, Webexpenses has removed the headache associated with expense management. It is a seamless and highly effective solution that genuinely delivers a smooth user experience. Pros The platform is incredibly easy to use. The mobile app lets you snap a photo of a receipt, and the system intelligently extracts the data instantly. It truly simplifies what used to be a tedious manual task. The straightforward UI deserves high praise. The design is clean, intuitive, and requires almost no training. Submitting claims and getting them approved is a quick, logical process from start to finish. What really stands out is the transparency of the process. You always know exactly where your claim stands in the approval workflow. There are no more black holes or guessing games; visibility is immediate for both employees and approvers. Cons While we are highly satisfied overall, a couple of minor pain points prevent a perfect score: Receipt Organisation: While uploading individual receipts is a breeze, the process of organizing those receipts into a larger claim can sometimes be a bit fiddly, requiring a few extra clicks to group items exactly how you want them. Occasional Login Glitches: We’ve experienced a handful of instances where logging in fails temporarily. It seems to resolve itself quickly and points to an occasional server-side hiccup rather than a user error, but it can be frustrating when you need quick access. Review Source NC Noel C. IT Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use for the average everyday person" December 16, 2025 4.0 Not too hard to learn and once you use it is easy to continue to use every time. There are a few minor issues, but nothing major. Pros Ease of adding receipts and linking with Invoices. Approvals workflow works well with email sent and links provided. Cons Maps in New Zealand do not know well known places like Google Maps does. Receipts that have been added sometimes go missing and then reappear days later. Review Source CC Ciska C. GM People and Culture Investment Management Used the software for: 1-2 years ### "Great product, easy to use" December 14, 2025 4.0 Great overall. Simple to use, helpful with managing expenses in one place and streamlines the approvals Pros Webexpenses is an excellent solution for managing expense claims, offering a streamlined and intuitive experience. Its standout feature is the ease of use—users can navigate the platform effortlessly thanks to a clean, simple interface that feels logical and well-designed. The process of consolidating receipts is particularly impressive; uploading and attaching multiple receipts to a single claim is quick and hassle-free, reducing administrative burden. The mobile app complements the desktop version, allowing users to capture receipts on the go and sync them instantly. Overall, Webexpenses delivers a user-friendly, efficient system that simplifies expense management and saves valuable time for both employees and finance teams. Cons There isn't anything major that I don't like about the product, some admin things could potentially be simplified Review Source JF Jeanette F. Lecturer Education Management Used the software for: 1-2 years ### "Efficient but not always intuitative" December 14, 2025 4.0 From both a user and approval perspective, the process feels smooth and well thought out. Approvals are straightforward, and the notifications are helpful because I always know when a claim has been approved and paid. Overall, Webexpenses has made the expense process faster, more transparent, and much easier to manage. Pros I’ve found Webexpenses very easy and efficient to use in my day-to-day work. Being able to take photos of receipts and submit claims straight away saves a lot of time and removes the hassle of manual entry. I like that the app clearly shows the history and status of my claims, so I can easily see what’s been submitted, what’s pending, and what’s been approved. Cons The UX isn't always intuitive on the app when you're a new user. In particular, when you're trying to add a photo to the expenses claim its not always clear on where it should be added. The button to actually submit a claim could also be more visible to improve the UX of the app. Review Source VR Verified Reviewer Workplace coordinator Financial Services Used the software for: 6-12 months ### "Direct and Easy" July 14, 2025 5.0 WebExpenses is easy to use with great features, a solid tool for managing my report expenses efficiently Pros its very easy to create a form and upload a request, ive never had used before and my first experience was quite easy and smooth Cons I found an error which said that my request was out of police, but in short terms it must be abug from the queue Review Source Response from Webexpenses July 23, 2025 Thank you for your feedback! We're glad to hear that your first experience with WebExpenses was easy and smooth. We’re sorry to hear about the error you encountered. It sounds like it may have been a bug, and we’ll pass this along to our technical team to investigate further. We appreciate your positive comments on the features and efficiency of the tool. Best regards, The Webexpenses Team CE Charity E. Development Leisure, Travel & Tourism Used the software for: 1-2 years ### "Expenses made easy!" July 15, 2025 5.0 Excellent, much better than our old system. The layout is clear and easy to operate and the line manager/accounts team are alerted as soon as submitted, so any questions/issues can be identified straight away rather than having to wait to see if it will be processed. Pros Easy to use, especially to upload receipts and expenses on the go. Also easy to switch between claims for different projects rather than having to separate which can waste time Cons It would be good to have an automatic save feature when moving between pages, and sometimes receipt details need to be changed from using the app to then logging on and submitting from a PC Review Source Response from Webexpenses July 23, 2025 Thank you for your feedback! We're happy to hear that Webexpenses makes uploading receipts and managing multiple projects easy. We appreciate your suggestion about an automatic save feature and will look into this for future improvements. It’s also great to know that the clear layout and real-time notifications are working well for you. If you need any further assistance, feel free to reach out at https://support.webexpenses.com/hc/en-us. Best regards, The Webexpenses Team KJ Kevan J. Operations manager Security and Investigations Used the software for: 2+ years ### "Web expenses - A really good platform!" July 14, 2025 4.0 So easy to submit my expenses, as i have said above, the platform is easy to navigate, and has good ways to access previous claims Pros A great platform, very bright and easy to use, easy to navigate around the platform and go back into at a later date Cons None applicable, there is nothing to dislike about web expenses, it is by far the best expenses portal that i have ever used Review Source Response from Webexpenses July 23, 2025 Hi there, Thank you for taking the time to leave us a review! We are happy to hear that you are benefitting from our expense software. If you have any issues, please don't hesitate to contact https://support.webexpenses.com/hc/en-us Best wishes, The Webexpenses Team VR Verified Reviewer CFO Professional Training & Coaching Used the software for: Less than 6 months ### "First time user" July 15, 2025 4.0 My overall experience was largely positive; it's a straightforward system to learn and quite intuitive Pros I like that the system id access via my HR platform. It's one less link to remember. I also like the mobile app Cons I was frustrated that the claim does not show local currency equivalent of foreign currency expenses Review Source Response from Webexpenses July 23, 2025 Thank you for your feedback! We’re glad to hear that accessing the system through your HR platform and using the mobile app has been convenient for you. We understand your frustration with the lack of local currency equivalents for foreign currency expenses, and we’ll pass this suggestion on to our team for future improvements. If you have any issues at all, please don’t hesitate to contact https://support.webexpenses.com/hc/en-us. We’re here to help! Best regards, The Webexpenses Team MH Martin H. Therapy Assistant Medical Practice Used the software for: Less than 6 months ### "First class!" July 14, 2025 5.0 Excellent, straight forward to use. The user interface is extremely easy to use and the step by step process to upload is great. Highly recommend! Pros It's very easy to use and very user friendly. The process of submitting expenses is made easy when using webexpenses. Cons There isn't anything that I don't like about webexpenses. It's very easy to use and the process is made easy thoughout. Review Source JM John M. Training Specialist Financial Services Used the software for: 2+ years ### "Functional yet in need of UI modernisation" July 14, 2025 4.0 Pros Its easy to see the status of the expense. From the dashboard, you can see the total amount pending or that has been paid out already. It is functional. Cons The interface feels a bit old and clunky. If it is your first time using it, the learning curve is steep. Sometimes it can be confusing what is the next step in the process. It definitely needs to be streamlined and the UI needs modernising. Review Source Response from Webexpenses July 23, 2025 Thank you for your feedback! We’re happy to hear that you find it easy to track the status of your expenses from the dashboard. We appreciate your thoughts on the interface and learning curve. We'll pass your suggestions on to our design team for review as we work to make the process more intuitive and the UI more modern. Best regards, The Webexpenses Team MJ Martin J. Accounts Assistant Insurance Used the software for: 6-12 months ### "A very straight forward, logical experience" July 15, 2025 5.0 Easy to use, steps take a logical order so there is very little room for confusion. Only improvement could be more notifications but I found the whole process of submitting an expense very straight forward Pros For someone that has never had to raise an expenses request before I found the process very easy to follow and had no issues. The layout is very user friendly. Cons Only negative I have found is that I would like to receive a confirmation email when the request was sent not just when It was approved. I found myself having to sign back in to make sure it had gone through ok. Review Source Response from Webexpenses July 23, 2025 Thank you for sharing your experience! We’re delighted to hear that you found the process easy to follow and the layout user-friendly. We appreciate your suggestion about adding a confirmation email when a request is submitted. We’ll pass this on to our team as a valuable idea for improving notifications. If you need any further assistance, please feel free to reach out via https://support.webexpenses.com/hc/en-us. Best regards, The Webexpenses Team AW Alfie W. Insurance Consultant Insurance Used the software for: Less than 6 months ### "Positive experience" July 14, 2025 5.0 Positive and easy - far simpler than competitor's such as Concur. Would recommend to any business! 10/10. Pros Easy to use and navigate, cross-collaboration between phone application and website makes submission quick. Cons Ability to submit expenses within the phone application would make it more seamless to conduct expenses. Review Source Response from Webexpenses July 23, 2025 Hi there, Thank you for taking the time to leave us a review! We are happy to hear that you are benefitting from our expense software. If you have any issues, please don't hesitate to contact https://support.webexpenses.com/hc/en-us Best wishes, The Webexpenses Team lG leigh G. Area Manager Facilities Services Used the software for: 2+ years ### "Easy Peasy Expenses " July 14, 2025 4.0 My experience is great! have used it previously and continue to use to submit expenses, easy interface and great auditing trail Pros Easy to use, always simple using WEB EXPENSES. Easy to upload receipts, interface simple and effective Cons Nothing, the system is great to use, i cant fault it, its great for mileage claims and credit card expenses Review Source Response from Webexpenses July 23, 2025 Hi there, Thank you for taking the time to leave us a review! We are happy to hear that you are benefitting from our expense software. If you have any issues, please don't hesitate to contact https://support.webexpenses.com/hc/en-us Best wishes, The Webexpenses Team AU Alberto U. Multiskilled engineer Bias electrical Construction Used the software for: Less than 6 months ### "Efficient with improvement needed" December 17, 2025 5.0 Overall a good experience with room for improvement but I would suggest it to other companies as it achieved my expectation. Pros The system has real-time policy checks and customizable approval flows, which help reduce non-compliant claims and improve turnaround times. Cons The system could be more flexible in handling complex reporting scenarios. They should add the chatbot/direct message help chat Review Source AF Anthony F. Training Administrator Retail Used the software for: 6-12 months ### "WEBEXPENSES" July 15, 2025 5.0 Easy to use apart from uploading receipts...Need a bigger icon, not a tiny little thing on the side.. Pros Very good process, I do like the app layout Cons Takes a while to upload receipts Having to click on a tiny icon to upload is not good to be honest.. Review Source Response from Webexpenses July 23, 2025 Thank you for your feedback! We’re glad to hear that you find the system easy to use on both laptop and mobile, and that tracking expenses is clear. We understand the issue with uploading photos from your mobile gallery and will share this with our technical team to look into a fix. In the meantime, if you need any assistance, don’t hesitate to reach out to us via https://support.webexpenses.com/hc/en-us. Best regards, The Webexpenses Team HT Hameeda T. Technical Analyst Financial Services Used the software for: Less than 6 months ### "Quick and Easy to Use" March 3, 2026 5.0 Pros It’s easy to use and makes submitting expenses quick and straightforward. Also, Clear layout and simple process for uploading and approving expenses Cons Some features feel a bit slow or unresponsive at times. Also, Uploading receipts can be inconsistent. Review Source AJ Alex J. Admin Automotive Used the software for: Less than 6 months ### "Gets the job done, no fuss. " July 15, 2025 5.0 Saved me loads of time - less hassle than spreadsheets or paper forms, and everything just works smoothly. Pros Really straightforward and quick to use on the desktop website. Makes submitting and managing expenses simple with clear steps and layout. Cons The user interface feels a bit outdated - it could use a refresh to make it look and feel more modern. Review Source Response from Webexpenses July 23, 2025 Hi there, Thank you for taking the time to leave us a review! We are happy to hear that you are benefitting from our expense software. If you have any issues, please don't hesitate to contact https://support.webexpenses.com/hc/en-us Best wishes, The Webexpenses Team JK Jagannath K. Developer Computer Software Used the software for: I used a free trial ### "Revirwon webexpwnses" October 12, 2024 5.0 Having good busibess values. It is eady to use. Pros User friendly software. It add values to its service who uses this toot. Cons Very nicr. Easy to use. Business people need this as per their demand. Review Source Response from Webexpenses July 23, 2025 Hi there, Thank you for taking the time to leave us a review! We are happy to hear that you are benefitting from our expense software. If you have any issues at all, please don't hesitate to contact https://support.webexpenses.com/hc/en-us Best wishes, The Webexpenses Team VR Verified Reviewer Finance Analyst Construction Used the software for: 2+ years ### "A capable, efficient system" June 3, 2021 4.0 We've saved countless hours of admin time in Finance, we have no more paper copies in and out of archive. Senior Management can query any claim the KPIs alert them to and we can give them receipt level detail. We manage 1,500 live users, with claims paid weekly, using one expenses administrator (plus cover.) Pros We liked being able to tailor the design of the divisions (companies) within our account to reflect the expenses policy and mileage set-up of each business unit. Cons The carbon estimating tool is very blunt - we override this with another solution for reporting purposes Review Source Response from Webexpenses July 8, 2021 Hello, Thanks for taking the time to leave feedback. Glad to hear the system is helping your team go paperless, easily report KPIs, and manage 1500 users with just one admin! Please reach out to your dedicated Account Manager regarding improvements to the carbon tracking tool. We love to incorporate customer feedback into future system developments. Thanks again, Hayley, from your Webexpenses team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.