Action Card

Action Card


4.5 / 5
11 reviews

Who Uses This Software?

Restaurant & Food Service, Convenience Stores, Retail, Multi-Unit Service Organizations, Equipment suppliers


Average Ratings

11 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    Location-based pricing
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Action Card
  • www.actioncardapp.com
  • Founded 2013
  • United States

About Action Card

Simplify Field Visits Action Cards mobile operations management software helps to simplify and optimize unit-level operations. Equipping the management team with Action Card can help drive consistency, meet quality standards, and uphold brand requirements through a visible and approachable location inspection. Remove your dependency on paper, laminated sheets or mis-calculated spreadsheets and bring efficiency and accountability to your business processes.


Action Card Features

  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • Abbreviation Detection
  • Data Capture and Transfer
  • Data Cleansing
  • Data Entry Verification
  • Duplicate Detection
  • Flexible Search
  • Image Entry
  • Library Conversion
  • Mis-Keyed Variation Detection
  • Phonetic Variation Detection
  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control
  • Appointment Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Photos In Reports
  • Print on Site
  • Report Templates
  • Speech Recognition
  • Subcontractor Management
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

Action Card Reviews Recently Reviewed!


Cellular Plus Action Card Review

Oct 14, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The idea behind having all tasks managed in one place. That it's not directly tied to email so if a store manager quits the items needed completed are still in there for the location. That multiple people have access to the location and can see what needs to be done, follow through, etc.

Cons: Some functionality. The main page is confusing for how things are grouped together in each section. When running reports you can't see the data unless you dump it to excel, it would be nice to be able to manipulate it and know what it says before dumping to excel and having to save the file because if it isn't just the way you want you have to do it all over again.

Overall: We have had a few weird things happen since the 3.0 upgrade that Charles has been great at assisting with. Some of the features seem like they could be a little better, seeing things all in one screen and just scrolling over without having to dump the data to excel, for example. Having action items for reviews and individual action items (messages w/ action items) all filter into the same pending/awaiting approval/etc. in action center would also be helpful. Right now it seems like if I do a review and assign 2 items in it and they complete it, it doesn't show in my awaiting approval in action center since it was in a review and not an individual item. One other thing we would like to see is giving certain users (our corporate employees for example) access to all locations but no visibility on certain reviews, so that things that don't pertain to them don't need to be filtered out. Our maintenance department is an example, they don't need to see the operations or sales reviews but only the maintenance reviews.

Recommendations to other buyers: I would LOVE a report that lists each location as a row and then has each category of a review as a column and we can see the score assigned for each category by store. The scores by category report now isn't functional as it could be for our intended purpose because each store has multiple rows for each category.

APEX review of Action Card

Oct 14, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can hold our teams accountable for completing the Coaching Documents we are looking for on a weekly basis.

Cons: Not the most user friendly program. I can usually figure out what I need to do.......but it may take me a few minutes or tries to get there. When we updated to Action Card 3.0 we had locations that, of course, didn't read their emails about updating to 3.0 and continued to do coaching in Action Card 2.0 for a week or two. When you update to a new version, I'd prefer to have the old version quit working and force my team to go to the newer version to put us all on the same page at the same time.

Overall: Support is great! Never have trouble getting in touch with someone if you have a question or issue. Program works very well after it's set up the way you want. Takes some understanding of what your trying to get from your setup......information, reporting, usage......but works well once it's in place.

The program does pretty much everything we need and they are always asking for how they can improve

May 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For auditing this program is excellent. We can build a custom audit form to submit for each of our locations every quarter. We also built a "mock audit" for our managers to do one on their own. Then we have built other checklist like forms that the territory and district managers submit on their stores so they can keep track of everything in one place.

Cons: The reporting area is difficult to work with because in order to see the data you have to export it to excel (the report truncates the data so it isn't readable on the screen). Building custom reports can be a little confusing and sometimes we can't get it to do what we want but the support team is always able to help and listen to our needs. We have seen they have added features and reports based on our requests/needs.

Overall: It keeps our auditing organized, digital, all in one place for easy follow up and management for the three of us on the Ops team that conduct audits.

Fantastic Experience!

Oct 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy start up, easy to understand and operation is a breeze.

Fast instant information I can take action on right now not days down the road.

Cons: Can not think of any, service has been responsive, professional and fast.

Overall: From the introduction to implementation Action Card has been spectacular! Easy to understand and the instant results are very valuable. Love to know what needs attention now rather than days or weeks down the road waiting for pen and paper inspections getting to leadership. Allows fast response to keep conditions and service as close to 100% as possible.

Awesome reporting capabilities. Allows for competition between units to drive better results.

Recommendations to other buyers: Incredible the data mining capabilities. To be able to compare and contrast units or territories is very beneficial. Action Card is responsive to ideas, cares about our business and pro active to continually keeping up with best practices and updates.

Great program!

Oct 13, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Web-based - nice graphical user interface

Cons: Some of the features are not intuitive. Need training to use.

Overall: Excellent program. Has many more features than we even use. Customer support is always available and extremely helpful. Helps us use online checklists and perform audits.

Recommendations to other buyers: The customer support is fantastic. They are always ready and willing to assist with any questions we might have.

Vendor Response

by Action Card on October 14, 2016

Thank you for the feedback AJ! As we continue to rollout new features, we strive to ensure everyone has been trained and is knowledgeable on those features.

App Improvement/Desktop Hindered

Oct 20, 2016
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to have a whole view of in-location improvements without having to travel to each location and view hard copies.

Cons: The desktop navigation on editing or submitting reviews.

Overall: The customer support for this product is amazing! Charles is always available and able to help any time I have a question or an obstacle. With the new version, the application is much more user friendly. My managers take advantage of it more often because of the ease of use. This is a great way for us to view in store coachings and new hire training progress without having to travel to all of the locations and view hard copies. The new version is more confusing on the desktop. The full site is hard to navigate with large amounts of spacing when editing reviews. The trash button is unclear when you want to eliminate questions and I have eliminated whole categories instead. Overall, a good product.

Action Card is an integral part of our business

Oct 14, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Over the years we have used Action Card in a variety of ways. One thing we love about the software is being able to alter our questions or uses quickly to ensure we are focusing on the most relevant parts of our business. We find that Action Card has made our teams more accountable for the actions they are required to take on a daily / weekly / monthly basis and all members of our leadership team can have access to see their specific section within the tool.

I truly believe Action Card has heightened the level of communication and accountability from the front line sales managers to the rest of the leadership team.

Totally worth it

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use on a daily basis , we use it for inventory audits for weekly and monthly,makes it very easy for everyone .

Cons: Wish there was a mobile app to actually see the inventory on everything instead of actually going on the computer

Overall: Everything

Review for Action C

Oct 14, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and faster photo uploads.

Cons: Nothing..

Overall: The new updates and format is great! Much better with pictures and refresh and the format looks alot better. All and all this is faster.

Recommendations to other buyers: N/A

Simple and Powerful

Oct 17, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: User friendly, mobile, quick, helps with accountability, easy to adjust and it continues to improve.

Action Card Review

Aug 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is a collaborative site where you can have seamless interaction.

Cons: The only thing is the interface could be a little more intuitive.