Best For

Restaurant & Food Service, Convenience Stores, Retail, Multi-Unit Service Organizations, Equipment suppliers

Product Details

Simplify Field Visits Action Cards mobile operations management software helps to simplify and optimize unit-level operations. Equipping the management team with Action Card can help drive consistency, meet quality standards, and uphold brand requirements through a visible and approachable location inspection. Remove your dependency on paper, laminated sheets or mis-calculated spreadsheets and bring efficiency and accountability to your business processes.

Contact Details

Action Card

http://www.actioncardapp.com

Founded in 2013

Located in United States

Collaborate & notate
Track all actions
Document w/ Pictures!
Reporting
Flag an item

Starting Price

  • $99.00/month
  • Location-based pricing

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Action Card Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Access Controls/Permissions
Archiving & Retention
Collaboration
Drag & Drop
Forms Creation & Design
Full Text Search
Process/Workflow Automation
Version Control
Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management
Billing & Invoicing
Built-in Accounting
Employee Management
Inventory Management
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Table Management
Wait List Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Action Card Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
5/5

Showing Most Helpful

Showing 10 of 10 reviews

Showing Most Helpful

Showing 10 of 10 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Missy J.
Operations Assistant
Wireless, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 14, 2016

“Cellular Plus Action Card Review”

OverallWe have had a few weird things happen since the 3.0 upgrade that Charles has been great at assisting with. Some of the features seem like they could be a little better, seeing things all in one screen and just scrolling over without having to dump the data to excel, for example. Having action items for reviews and individual action items (messages w/ action items) all filter into the same pending/awaiting approval/etc. in action center would also be helpful. Right now it seems like if I do a review and assign 2 items in it and they complete it, it doesn't show in my awaiting approval in action center since it was in a review and not an individual item. One other thing we would like to see is giving certain users (our corporate employees for example) access to all locations but no visibility on certain reviews, so that things that don't pertain to them don't need to be filtered out. Our maintenance department is an example, they don't need to see the operations or sales reviews but only the maintenance reviews.
ProsThe idea behind having all tasks managed in one place. That it's not directly tied to email so if a store manager quits the items needed completed are still in there for the location. That multiple people have access to the location and can see what needs to be done, follow through, etc.
ConsSome functionality. The main page is confusing for how things are grouped together in each section. When running reports you can't see the data unless you dump it to excel, it would be nice to be able to manipulate it and know what it says before dumping to excel and having to save the file because if it isn't just the way you want you have to do it all over again.
Recommendations to other buyersI would LOVE a report that lists each location as a row and then has each category of a review as a column and we can see the score assigned for each category by store. The scores by category report now isn't functional as it could be for our intended purpose because each store has multiple rows for each category.
Source: Capterra
October 14, 2016
Mark W.
Director of Recruiting and Compliance
Telecommunications, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 14, 2016

“APEX review of Action Card”

OverallSupport is great! Never have trouble getting in touch with someone if you have a question or issue. Program works very well after it's set up the way you want. Takes some understanding of what your trying to get from your setup......information, reporting, usage......but works well once it's in place.
ProsWe can hold our teams accountable for completing the Coaching Documents we are looking for on a weekly basis.
ConsNot the most user friendly program. I can usually figure out what I need to do.......but it may take me a few minutes or tries to get there. When we updated to Action Card 3.0 we had locations that, of course, didn't read their emails about updating to 3.0 and continued to do coaching in Action Card 2.0 for a week or two. When you update to a new version, I'd prefer to have the old version quit working and force my team to go to the newer version to put us all on the same page at the same time.
Source: Capterra
October 14, 2016
Verified Reviewer
Retail, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 4, 2018

“The program does pretty much everything we need and they are always asking for how they can improve”

OverallIt keeps our auditing organized, digital, all in one place for easy follow up and management for the three of us on the Ops team that conduct audits.
ProsFor auditing this program is excellent. We can build a custom audit form to submit for each of our locations every quarter. We also built a "mock audit" for our managers to do one on their own. Then we have built other checklist like forms that the territory and district managers submit on their stores so they can keep track of everything in one place.
ConsThe reporting area is difficult to work with because in order to see the data you have to export it to excel (the report truncates the data so it isn't readable on the screen). Building custom reports can be a little confusing and sometimes we can't get it to do what we want but the support team is always able to help and listen to our needs. We have seen they have added features and reports based on our requests/needs.
Reviewer Source 
Source: Capterra
May 4, 2018
Dave D.
Director of Operations
Retail, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 14, 2016

“Fantastic Experience!”

OverallFrom the introduction to implementation Action Card has been spectacular! Easy to understand and the instant results are very valuable. Love to know what needs attention now rather than days or weeks down the road waiting for pen and paper inspections getting to leadership. Allows fast response to keep conditions and service as close to 100% as possible. Awesome reporting capabilities. Allows for competition between units to drive better results.
ProsEasy start up, easy to understand and operation is a breeze. Fast instant information I can take action on right now not days down the road.
ConsCan not think of any, service has been responsive, professional and fast.
Recommendations to other buyersIncredible the data mining capabilities. To be able to compare and contrast units or territories is very beneficial. Action Card is responsive to ideas, cares about our business and pro active to continually keeping up with best practices and updates.
Source: Capterra
October 14, 2016
Mustafa M.
Sales Representative
Wireless, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 19, 2018

“Saves time ”

ProsSaves time Very easy to get help since they are always online . Can view it on the go
ConsIt's hard to give a negitive feedback , maybe make it more mobile friendly and more updates . Needs a better way to swicth locations
Reviewer Source 
Source: Capterra
December 19, 2018
Blair H.
Employee Development Manager
Wireless, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
October 20, 2016

“App Improvement/Desktop Hindered ”

OverallThe customer support for this product is amazing! Charles is always available and able to help any time I have a question or an obstacle. With the new version, the application is much more user friendly. My managers take advantage of it more often because of the ease of use. This is a great way for us to view in store coachings and new hire training progress without having to travel to all of the locations and view hard copies. The new version is more confusing on the desktop. The full site is hard to navigate with large amounts of spacing when editing reviews. The trash button is unclear when you want to eliminate questions and I have eliminated whole categories instead. Overall, a good product.
ProsThe ability to have a whole view of in-location improvements without having to travel to each location and view hard copies.
ConsThe desktop navigation on editing or submitting reviews.
Source: Capterra
October 20, 2016
Joshua H.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
October 14, 2016

“Action Card is an integral part of our business”

OverallOver the years we have used Action Card in a variety of ways. One thing we love about the software is being able to alter our questions or uses quickly to ensure we are focusing on the most relevant parts of our business. We find that Action Card has made our teams more accountable for the actions they are required to take on a daily / weekly / monthly basis and all members of our leadership team can have access to see their specific section within the tool. I truly believe Action Card has heightened the level of communication and accountability from the front line sales managers to the rest of the leadership team.
Source: Capterra
October 14, 2016
Blake B.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
October 14, 2016

“Review for Action C”

OverallThe new updates and format is great! Much better with pictures and refresh and the format looks alot better. All and all this is faster.
ProsFunctionality and faster photo uploads.
ConsNothing..
Recommendations to other buyersN/A
Source: Capterra
October 14, 2016
Randy O.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Source: Capterra
October 17, 2016

“Simple and Powerful”

OverallUser friendly, mobile, quick, helps with accountability, easy to adjust and it continues to improve.
Source: Capterra
October 17, 2016
Verified Reviewer
Education Management, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 27, 2018

“Action Card Review”

ProsI like that it is a collaborative site where you can have seamless interaction.
ConsThe only thing is the interface could be a little more intuitive.
Reviewer Source 
Source: Capterra
August 27, 2018