Best For

TouchBistro POS is perfect for any Full Service or Quick Service business looking to lower costs, increase efficiency and enhance their customer experience.

Product Details

TouchBistro has been designed to meet the unique needs and specific demands of the restaurant industry and helps manage all the key areas of your restaurant - from your menu and inventory, to your labor and reporting. Restaurants buy TouchBistro because they want a POS that can help increase sales, improve customer service, and inform business decisions. TouchBistro comes with 24/7 expert support from former servers, managers, & owners.

Contact Details

TouchBistro

http://www.touchbistro.com/

Founded in 2011

Located in United States

Starting Price

  • $69.99/month/user
  • Our licensing is on a per iPad/iPad Mini basis.

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

TouchBistro POS Features

Billing & Invoicing
Built-in Accounting
Employee Management
Inventory Management
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Table Management
Wait List Management
Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management
Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management
Bar POS
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Restaurant POS
Returns Tracking
Sales Tracking
User Access Permissions
eCommerce

TouchBistro POS Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4/5

Showing Most Helpful

Showing 50 of 291 reviews

Showing Most Helpful

Showing 50 of 291 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
CN F.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
1/5
Features
5/5
Value for Money
1/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: SoftwareAdvice
June 21, 2019

“Worst customer support - EVER”

OverallThis is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands. Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.
ProsWhen it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.
ConsIt breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!! Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.
Reviewer Source 
Source: SoftwareAdvice
June 21, 2019
Haley C.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
December 7, 2017

“Silvercreek has benefited in many ways from using TouchBistro. ”

ProsThe most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.
ConsWe struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

Vendor Response

By TouchBistro on December 8, 2017
Hey, Haley! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge! Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis. If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017
Firas A.
President and Owner
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 31, 2017

“Easy to use, intuitive with excellent stats and dashboard. ”

OverallAfter researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.
ProsDashboard and cloud reporting. ease of use.
ConsTechnical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.
Recommendations to other buyersContinue building it's reporting capabilities. I would really appreciate if Touch Bistro handle payment processing technical issues on behalf of their customers when dealing with payment processing companies. there seems to be disconnect between the two and many times i ended up caught in the middle between the two without knowing whose responsible to fix the technical issue.
Source: Capterra
March 31, 2017
Alan W.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Source: Capterra
March 27, 2017

“Room for improvement”

OverallFirst off: TouchBistro seems to be the best option out there for a full-service restaurant POS. We looked at everything we could find (that's available in Europe) and trialed the three leaders, and TouchBistro came out on top. We moved from an outdated local POS and have generally been happy. It works as expected, it hasn't had any catastrophic failures, and represents OK value for money. That said, there are some problems, both with the software and with the sales/support: - Frequent crashes when printing tickets (more than once per day). You have to restart TouchBistro, find your now-closed table, and reprint the ticket. - No way to print invoices. This is required in most European countries and TouchBistro offers no way to do this. It causes us a big delay to have to generate one in Word and print it out for the customer. If they are going to sell in Europe they need to have this core function that other, more basic, systems offer. - No way to print and charge part of a table. Missing is the ability to select various items, regardless of which seat they are at, and let me print a ticket and charge for those items. We literally lose 30 minutes a day moving items between seats for large groups when they want to pay. - No menu support for multiple locations. Even though they have a page on their web site dedicated to franchises and multiple locations, the capabilities aren't there. Menus have to be painstakingly typed in by hand on the iPad (no cloud/web support) and while you can eventually move a menu from one location to another, it is a convoluted procedure involving a call to tech support. This was one of the selling points that attracted us to TB and they haven't delivered. - No reporting support for multiple locations. You have to log in, view one report, then log out and log back in with a different username to see the other report. - The localization (Spanish at least) is horrible. It's like Peggy Hill did it. They seem to have just run all the strings through Google translate and much of it is nonsensical. - Impossible to update menu during service. If something runs out or a beer tap changes, you have to wait for everyone to log out. We are going to stick with TB for now, but there is room for improvement.
ProsEasy to use and train.
ConsThere's a huge list in my review.
Source: Capterra
March 27, 2017
Darren B.
Owner
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 27, 2017

“Over all Good just Bad Support”

OverallOver all my experince has been good, I am just very frustrated with support. The tech support is on call all the time, it is the support from other depatments like billing etc. I have have on several occasions left messages for someone to call and have had no response at all, not even a call back or a support ticket to say they have heard my message. I waited up to one week before I called again. I live on the West Coast and support areas are east Coast so at time if I need someone they are gone for the day around 2 pm my time, and no one to help us in the west later in the day as needed. Voice mails don't say when person is available or best times to call or to call between certain times. No mention that other then Tech support the rest are off over weekends, if your catering to restaurant you need more support over weekends, would be nice to only be Mon-Fri as a restaurant owner, but never going to happen. it is all very frustrating and very much a huge hassle to get anyone when needed beyond tech support. I have been very unhappy in this area with Touch Bistro.
ProsEasy to use set up and teach staff to use
ConsI may not know about it, but would be great to have a text feature for guests to order from our pool side that can alert server to an order
Recommendations to other buyersneed to be able to build walls for floor plans easier, and have the walls be more solid on floor plan instead of light faded area
Source: Capterra
March 27, 2017
Max W.
General Manager
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 27, 2017

“Easy to Program POS”

OverallTouchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service. It's fairly quick to set-up and support is excellent. You can easily throw new staff to it and have them come out on top feeling like they understand how to use it very quickly. Intuitive as an iPad/iPhone program should be to new users. Reporting is very good unless you're expecting TouchBistro to do a lot of the heavy lifting - it's good, but not quite amazing on the back end quite yet. Be aware of how you organize your products early on for the reporting that you do get. It's only as good as the input and thought you put into it while your business is just a baby - that can come back to nip you once you have a better feel for both the software and your establishment.
ProsEase of putting in products + costs, assigning staff, third-party integrations (ie. 7Shifts)
ConsSome of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network
Recommendations to other buyersYou won't find anything better on the market for a full menu restaurant for an iPad at this price point. Full stop.
Source: Capterra
March 27, 2017
paul m.
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: GetApp
October 7, 2016

“For iPad soulution for busy restaurants, this is your answer!”

OverallI have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret. Paul Menta
ProsCustomer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
ConsNo chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.
Recommendations to other buyersDon't be fooled by reviews of company's that say they are the best, I lost money, time staff and I did not" revel"in the whole thought. Be smart do your home work!
Source: GetApp
October 7, 2016
Verified Reviewer
Food & Beverages, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 8, 2018

“I Doubt There's Better”

ProsTouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!
ConsSome of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.
Reviewer Source 
Source: Capterra
June 8, 2018
Bill J.
Owner/chef
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 4, 2017

“Best decision ever”

OverallWe embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for. I would never go back to a stand alone POS Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen Just take .25 per bill And put it in a gotta get newer IPad fund and you'll be happier then you have ever been Bill Justus Owner chef EKs Grill Kelowna BC
ProsJust about everything
ConsCash layout for required new iPads to retain full functionality
Recommendations to other buyersPretty simple to navigate

Vendor Response

By TouchBistro on December 8, 2017
Hey, Bill! Thanks so much for your review. Very happy to hear you say TouchBistro was the best decision ever. We couldn't ask for anything more! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Source: Capterra
April 4, 2017
Marie S.
Owner
Restaurants, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
March 27, 2017

“Good for dining room restaurants”

OverallTouch Bistro is very easy to use in adding new menu items or editing existing items and also retrieving any multitude of reports available. Pricing is on the lower end of competitive. We are a quick serve restaurant and there are several important features that we can not customize which is why we rate it low on functionality; for instance when we have a credit card transaction we can't turn off the customer's receipt copy and in a QSR most do not want their receipt so we waste a lot of paper. Sales experience to training transition to installation also did not go smoothly for us. Sales is anxious to sell but is not there for you afterwards. But if we didn't have these, as well as other issues, we'd rate it a very good system. You just have to really know what you need POS to do for you and ask detailed questions and document your answers.
ProsEase of reports and making menu changes
ConsNot all the features are customizable; you can't turn off a copy of receipts you don't need, there's a crazy work-around if you need item ingredients listed on kitchen tickets , only admins can setup customer accounts and take deposits for catering orders which is inconvenient for us.
Recommendations to other buyersListen to comments, requests and recommendations from your customers and implement or fix the system to adjust to customers. Once you're signed on, they seem to place very little value on what should be a partnership with customers/users.
Source: Capterra
March 27, 2017
Richard G.
Owner
Restaurants, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 7, 2017

“Almost the best system I could ask for....”

Overall1000% faster then old method
ProsEase of touching, direct sending to kitchen, really a great system, just a few things could make it better and easier
ConsSome function are not easy to understand...Don't like having to try and figure them out....need a code set up that is not a login code of a manager that is just for discounts....also a tab that is one touch for takeout and delivery displayed at the top with the name would be good...so it one touch check out for them...also bar tabs should print the customers name, so when a bar tab customer decides to order food the chit in kitchen has their name on in and not just "bar Tab"

Vendor Response

By TouchBistro on December 8, 2017
Hey, Richard! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be near perfect (there's always room for improvement, though, right?) If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017
Alexandra B.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 7, 2017

“We love Touch Bistro and happily recommend it. ”

ProsIt connects with our accounting software so that our daily sales are uploaded automatically. The app is easy to use and our new staff can be trained quickly and efficiently. The billing features are really great and allow our servers to manage tables the way the customer wants, not the way the POS wants.
ConsAdding menu items is time consuming and a general pain. We would love to have a web based site that allows easier uploading . The reporting features are a bit clunky - for example we cannot check on single item sales totals. Instead we have to download a entire report with ALL items.

Vendor Response

By TouchBistro on December 8, 2017
Hey, Alexandra! Thanks so much for your review. Very happy to hear you love TouchBistro and recommend it to your friends and colleagues. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017
Jennifer v.
Owner / Operator
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 24, 2017

“Easy to use from a back office and front of house perspective”

Overallgood pricing for a product that meets a small businesses needs
ProsPrice point is great for a small independent business. Ease of use: very easy to train new staff on the software.
ConsLimitations for custom reporting as well as the frequency of updates - trying when all your programs are constantly changing, albeit for the better many times, tough to keep up with when all (not just touch bistro) your tech is constantly evolving faster than one can keep up.

Vendor Response

By TouchBistro on August 24, 2017
Hi Jennifer, Thanks for taking the time out to leave a review! I hear you when it comes to the upgrades! We are constantly evolving to give our customers the best features and technology available to help them run the best business possible. The next upgrade happens to be on custom reporting :) When in doubt on upgrades please give our Customer Success team a call - we are happy to help! Thanks again! Mell
Reviewer Source 
Source: Capterra
August 24, 2017
Donna O.
Owner
Restaurants, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Source: Capterra
December 11, 2016

“Small mid-western restaurant”

OverallBasically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.
ProsRelatively easy to train new staff.
ConsOn the Administrative side, it is very cumbersome.
Recommendations to other buyersMake sure you set it up correctly the first time and REALLY understand the shortcoming of the system.

Vendor Response

By TouchBistro on February 1, 2017
Good afternoon Donna and thank you for your review and feedback. Please do not hesitate to get in touch with us so we can help you take full advantage of TouchBistro's robust reporting functionality. Not only are there dozens of different types of reports that you can use, but there are also custom reports you can built based on your needs. TouchBistro integrates with Quickbooks for all your accounting needs. With respect to app updates, we update the app approximately every 6-8 weeks. Our last few app updates have gone out on the following dates: - December 13, 2016 - October 31, 2016 - September 26, 2016 - August 17, 2016 If there's anything we can help you with, please do not hesitate to get in touch.
Source: Capterra
December 11, 2016
Anthony M.
Owner
Restaurants, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 11, 2017

“It is an easy application to set up and fairly easy to train others on it.”

OverallI is more efficient than a regular cash register and allows us to track our sales and tax instead of trying to calculate it after.
ProsThat it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory
ConsThat it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier,

Vendor Response

By TouchBistro on December 12, 2017
Hey, Anthony! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and easy to train your staff on. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 11, 2017
Avatar Image
Kyle W.
Corporate Videographer
Automotive, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 29, 2019

“TouchBistro POS Review”

OverallWhen I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.
ProsThe TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.
ConsSometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.
Reviewer Source 
Source: Capterra
April 29, 2019
Jennifer C.
Co-Owner
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
January 10, 2019

“So user friendly ”

OverallI've already recommended it to others to use.
ProsIt's so easy to use. And the supper team is constantly ready to help. We use it for our restaurant and coulld imagine it without it.
ConsThere are sometimes too many features when all you need is the basics, all of the options can be overwhelming.

Vendor Response

By TouchBistro on March 18, 2019
Hi Jennifer, Thanks so much for taking the time to share your positive experience with TouchBistro. We are glad to hear that you find it easy to use, and that our support team is always available to assist you with any questions you may have. We¿d be happy to continue to support you in the best way possible, and part of that is helping you use your POS to be best of it¿s ability so that it is easier to understand, so please let us know which options we can help you learn more about!
Reviewer Source 
Source: SoftwareAdvice
January 10, 2019
Dave K.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
August 15, 2017

“Easy to use, best POS I've ever used. The support is amazing. Although you rarely need it. ”

ProsWhen I started my business, the company that ran the POS system I inherited gave me trouble 24 hours before I opened. In stepped TouchBistro. They went above and beyond to have me up and running in time for my opening. I have never seen support they offered from another company. Their customer service was second to none. On top of that, the system is so easy to use. I set up my menu from scratch, in a rush, the night before opening. Training staff on it is a breeze as well.
ConsThere isn't much to complain about. It would be nice to be able to adjust the menu remotely but they're constantly upgrading the features available via cloud, so I'm sure that's on the horizon as well.

Vendor Response

By TouchBistro on August 31, 2017
Hi Dave, Thank you for the super awesome review! I'm going to forward it to our install and training team. They work so hard and definitely will appreciate the love. Thanks again! Mell
Reviewer Source 
Source: Capterra
August 15, 2017
Jerry G.
Owner/General Manager
Restaurants, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: Capterra
March 27, 2017

“Very easy to use POS but needs refinement”

Overallyou need to be able to authorize users to delete items without granting them void permissions. Also sometimes the POS accepts a tipout amount and passes it to the credit card processor but then forgets that it already processed the tip amount. At that point it refuses to accept any tipout amount and forces us to do an override on the preauthorization, which in turn means manual calculation of total tipout for the server and understates their tip income on wage reporting....
Prosease of use
Cons1) some tipouts get passed through to the credit card processor but fail to capture in the POS, then the POS won't take a tip amount and assumes it's neither entered nor will it let you re enter the tip because the final authorization is complete. 2) in security settings for staff, to enable a staff member to correct their own mistakes before sending an order to the kitchen, because of the way you've set things up, I also have to authorize staff to VOID items that have already been sent, which I refuse to do. so I end up having to approve every little change, whether or not they've been sent to the kitchen... bad design!
Source: Capterra
March 27, 2017
Joseph M.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 15, 2017

“Great ”

OverallGets the job done.
ProsEase of use. New users or staff that never worked in bussness before can pick it up in minutes. Not a lot of glitches. For the price.
ConsUpdates knocking you down, putting you out of service at the wrong time. Like Friday night and restaurant is packed. and being done with out your knowledge. When they do tell you and you say not to do it then. They do it anyway. Software great, human touch ,not so much. .

Vendor Response

By TouchBistro on August 31, 2017
Hi Joseph, Thanks for taking the time out to leave a review. I'm sorry to hear the update happened when you specifically asked for it not to and it interrupted your service. I will pass the message along to our CS team. Thanks again for your time! Mell
Reviewer Source 
Source: Capterra
August 15, 2017
Jennifer v.
Owner / Operator
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
March 31, 2017

“Touch Bistro: Great for the Independent Business”

OverallI've been using Touch Bistro since 2013 and it has only got better over the years. They are a very dynamic company with frequent updates which serve to keep your system always performing better with greater functionality and better reporting. Every update is like a little present in which you can unpack more and more features! Their support network has never failed us in our dire times of need when your mac mini crashes 30 minutes before service. This to me is one of the most important functions of a POS provider and Touch Bistro has always been easily reachable and more than happy to get us back up and running.
Prosprice, ease of use and support system in place
Conslacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower
Source: Capterra
March 31, 2017
Ben G.
Employee of the Year
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 15, 2017

“My productivity & efficiency have increased in immeasurable amounts due to TB”

OverallSaved time money & increased efficiency in placing orders It also alleviated confusion regarding who ordered what & what time the order was placed in the que.
ProsIt's so easy to use & assimilate new employees into it. The touch screen & swivel stand saves having to buy another iPad for the counter staff; with the swivel both sides are able to utilize the unit.
ConsMonthly fees. Although with the benefits of the u it I can live with the fees. I would be interested if there were pocket sized devices that staff could take on the floor & send the orders in from there via wifi

Vendor Response

By TouchBistro on August 31, 2017
Hi Ben, Awesome to hear that our system has helped improve your productivity & efficiency! Our mantra is Restaurant Success. The fact that we've been able to help you with those aspects of your business means we're doing something right. Thanks again! Mell
Reviewer Source 
Source: Capterra
August 15, 2017
Melanie C.
Co-owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 13, 2018

“Touch Bistro is very user friendly and easy to program.”

OverallEase of use. Valuable synthesis of information from sales and labor hours.
ProsEase of use (changing menu items, viewing labor hours, etc is very easily done). It's easy for employees to use the basic functions of this program.
ConsIt freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent.
Reviewer Source 
Source: Capterra
March 13, 2018
Katherine P.
owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 8, 2017

“This is the 2nd restaurant I've used Touch Bistro. Easy to operate.”

OverallReports, labor, food, remote report etc.....
ProsEverything makes sense, very user friendly. Servers and bartenders who have never worked with this system can pick up right away, little or no training.
ConsIt does not have the capability of putting in counts on menu items, i.e. starting the night with 8 fish and having the system do the countdown until it's gone.

Vendor Response

By TouchBistro on December 11, 2017
Hey, Katherine! Thanks so much for your review. Very happy to hear that this is your second restaurant using TouchBistro and you're finding it easy to use, with little to no training. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 8, 2017
Jeff S.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 7, 2017

“Touch Bistro is great to use. ”

ProsWe really like the use of this software of being able to use it at the table. Items can be sent to get made with out even leaving the table. Very easy to program new items, etc. Very easy to use.
ConsMy biggest issue is the reporting offsite. We log in with the computer at another location, and we don't get to see the same reports. It would be nice if the Date range for the reporting would work for any day or any length of time. Not just weekly for Drill down report.

Vendor Response

By TouchBistro on December 8, 2017
Hey, Jeff! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are liking the table side functionality. I bet your customers love the table side experience too! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017
Jeremy N.
Production Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 7, 2017

“Works great for our business!”

ProsEverything is easy to set up. And easy to find when using the program. Makes life easy when the dining room is overflowing with customers!
ConsIt was a bit difficult to get some reports off Touchbistro. It crashed a couple times but we only do reports 1-2 times a year so it's not the end of the world.

Vendor Response

By TouchBistro on December 8, 2017
Hey, Jeremy! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and use, and that it's making your life easy when your dining room is overflowing with customers (good for you!) If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017
Naz A.
Owner
Restaurants, Unspecified
Used the software for: 6-12 months
Overall Rating
3.5/5
Ease of Use
3.5/5
Customer Service
1.5/5
Features
4/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
January 8, 2016

“Tha lil app tha could :) ”

ProsTouch B - is reallllllllly easy to use....well..there's a bit of a learning curve, and some gettin used to on tha back end to setup everything....but once u dour golden...and it's easy....tha updates are reallly also helpful in ironing out tha bugs etc. We serve our customers faster now with less mistakes than before...with ordering as well as doing up tha tabs etc....we can also do specials and pricing on tha fly.....it's awesome....
ConsTo get tech support has beena friggin nightmare and the most frustrating so for us. I've mentioned this to our rep already...Not being able to speak to someone immediatley makes mme wanna pull my hair out, and then i have to leave a message and wait for a call back, also drives me insane.....because ive goten called back 4 hours AFTER leaving tha message...lunch service was done already, worst yet when i have problems DURiNG service and ther's no help. We've also had problems with printing....and sometimes the orders do no go thru..and we've found this after updataing tha last software..soo not sure about that.
Recommendations to other buyersTake your time and read and look at alllllll the training videos first.....becaue it's gonna be alot of questions and u dont wanna make a swtch over like me..cold turkey..and i was like a fish outta water.....do ur homework first...praactice and play around with tha demo...before making the complete switch over.
Source: SoftwareAdvice
January 8, 2016
Dan W.
Director of Operations
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
November 14, 2017

“Great on the front end, cloud reporting not so much”

ProsEase of use for staff, editing items, inputting orders splitting checks by seat. Rarely crashes. Can search for items easily.
ConsCloud reporting mediocre, customer support not great, unable to report discounts by category. iPad based can be nice but must have newer generation iPads since they updated their software so we can longer upgrade the system without buying all new ipads

Vendor Response

By TouchBistro on December 8, 2017
Hey, Dan! Thanks so much for your review. Very happy to hear your staff is finding TouchBistro easy to use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
November 14, 2017
Evelyne T.
Owner/Manager
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
October 26, 2017

“Worth every penny”

ProsLove everything about this product. Cuts down on kitchen errors because you are not trying to decipher wait staff writing. Tracks inventory so it stops orders of 86'd food. Makes billing so easy, splitting bills, splitting items. I really can't say enough good things about Touch Bistro. Would never have a restaurant again without it.
ConsThe only thing I don't like, and maybe I'm just not doing something right, but, I can't seem to delete ex-employees.

Vendor Response

By TouchBistro on October 31, 2017
Hi Evelyne, So happy to hear you love the product! In regards to deleting ex-employees, you need to archive them. This can be done in Admin Setting under staff. If you're still finding it frustrating please feel free to give our CS team a call. Thanks again! Mell
Reviewer Source 
Source: SoftwareAdvice
October 26, 2017
jens h.
owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 21, 2017

“TouchBisatro is everything we wanted, needed and more. We are still discovering it's capabilities.”

Overallease of use and functionality are the biggest pluses.
ProsIt's ease of use. New staff literally need a 30 minute tutorial to be functional. We get our daily, weekly and monthly summaries in a snap.
ConsI'd like to be able to narrow down searches to specific items. the detail is available on times and days, but not on specific menu items. We sometimes need to know if and when specific products sell. It would allow us to plan better.

Vendor Response

By TouchBistro on August 21, 2017
Hi Jens, 30 Mins worth of training to be functional is amazing!! Not sure how many non TouchBistro POS users can say that! Thanks for the feedback! Mell
Reviewer Source 
Source: Capterra
August 21, 2017
Mim D.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 16, 2017

“Easy to use. We DEPEND on this system. We just setup RevUp to integrate a customer loyalty program”

ProsCloud reporting and great customer service! I like the ability to keep all reporting in the POS including staff time sheets and other information. I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless. We installed a second POS system for overflow it is a great benefit.
ConsI would like to access the full POS system remotely, not just the cloud.

Vendor Response

By TouchBistro on December 18, 2017
Hey, Mim! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to use and a dependable tool for your restaurant. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 16, 2017
Avatar Image
George R.
IT Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 15, 2017

“Excellent product!”

OverallTouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.
ProsTouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.
ConsThe one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Vendor Response

By TouchBistro on December 18, 2017
Hey, George! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 15, 2017
Marcella H.
GM
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 7, 2017

“very versatile for range of businesses, simple to train and use”

Overallbetter real-time numbers and reporting
ProsiCloud reporting helpful for staying up to date when not onsite.
Consold item archiving -- no good system for organizing beyond deleting/hiding items. Should be able to use categories and files.

Vendor Response

By TouchBistro on December 8, 2017
Hey, Marcella! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train your staff on, as well as you making good use of our cloud reporting and remote access functionality. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017
Adolfo I.
Owner
Food & Beverages, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: Capterra
April 4, 2017

“Touchbistro in Mexico”

OverallWe love the the ease of use that touchbistro gives to our daily operations. The use of iPads in our kitchen and service makes us look professional and outstand above the rest. Our business is very inclined to delivery and we would want more features including this option. For example to save and analyze orders by custumer, how a specific customer orders in a week ir month. Overall great job!
ProsIpad integration
ConsLack of some features
Recommendations to other buyersGreat customer service

Vendor Response

By TouchBistro on April 19, 2017
Hi Adolfo, Thank you for your detailed review! Our product team is always pushing innovation and extending/adding features. Keep a look out for the next update!
Source: Capterra
April 4, 2017
Mandeep D.
General Manager
Restaurants, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 18, 2017

“Its a great POS system for restaurant industry.”

OverallGreat customer service appreciation with how easy going it is.
ProsThe easyness in job to handle every situational things. Its very easy to use for the employees and as well as for the guests to get good service in time.
ConsSometimes it just hangs up and get disconnected from the admin which I am not sure why. But overall there is not any issues about the software.

Vendor Response

By TouchBistro on December 19, 2017
Hey, Mandeep! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be a great POS system for the restaurant industry, and are finding it easy to use for yourself and your employees. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 18, 2017
William M.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 7, 2017

“The ease of setup and use is remarkable”

ProsThe ease with which I can manage my content. I also love the Portal and it's ability to get a somewhat realtime snapshot of the business even if I'm not there.
ConsI'd like to be able to make updates to the content remotely. A way to run the app remotely (and still securely, VPN() would allow me the ability to troubleshoot or just manage things remotely.

Vendor Response

By TouchBistro on December 8, 2017
Hey, William! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are enjoying the remote access to real-time business data without having to be on location. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017
Shawn B.
Owner
Restaurants, Unspecified
Used the software for: Less than 6 months
Overall Rating
4.5/5
Ease of Use
4.5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
January 14, 2016

“Exceptional tab-splitting functionality and superb customer service!”

ProsWe were looking for POS solution that offered enhanced tab-splitting and customer checkout capabilities. Of all the vendor applications we reviewed (and it was an exhaustive search...), TouchBistro was the ONLY one the not only met our needs, but far exceeded them! With the help of TouchBistro, we can now handle any and every checkout scenario customers throw our way. And many thanks to the customer service reps that initially trained our staff and continue to answer questions that come up from time-to-time!
ConsThe only things I would like to see TB expand upon are its reporting and customer relationship management capabilities. Give us the ability to create custom reports and mine the data that is already stored within TB. Cheaper POS systems we reviewed have much more robust reporting options. Give us the ability to store customer information and reporting on customer-based sales (i.e. who are my top customers, who were my top customers that haven't visited recently, etc.). Again, cheaper POS systems offer these features and integrate with 3rd party vendors like Constant Contact and MailChimp.
Recommendations to other buyersSpend the time to understand what is (and is not) included with the POS solution you're purchasing. Prioritize your list of required features and recognize that no one solution will fit all your needs out of the box. If you're looking for an iPad-based solution that is heavy on features that will enhance customer experiences (i.e. quick checkout and simplified tab handling) and perhaps a little light on back-end features (i.e. CRM and reporting), you'll be hard pressed to find another POS solution better than TouchBistro!
Source: SoftwareAdvice
January 14, 2016
Jennifer D.
Co-Owner
Restaurants, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 18, 2017

“The best product for Hands on Owners”

OverallOwner and user control at your finger tips.
ProsThe main desire for us a business is flexibility. With touchbistro change is at our finger tips every day at time, with easy to use management tools.
ConsSet up was a hassle, and with electronics comes bugs, but even with those things we have found this was the best option for flexibility of business.

Vendor Response

By TouchBistro on December 19, 2017
Hey, Jennifer! Thanks so much for your review. Very happy to hear you're finding TouchBistro to the best product for 'hands-on' owners and are enjoying the flexibility our system offers restaurant businesses. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 18, 2017
Leo M.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
2/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 7, 2017

“The application is easy to use, easy configurations with little with low maintenance”

ProsMultiple logins, multiple user access, Easy for people to login. Easy to control and user access with good security.
ConsDashboard hoped the dashboard has more features, more analytics, more drills down data. I liked the built-in server reports.

Vendor Response

By TouchBistro on December 8, 2017
Hey, Leo! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and low maintenance. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017
Jennifer L.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 7, 2017

“Very user friendly ”

ProsEasy to use. Easy to follow. Fast system. Easy to make changes to menu items and make price changes. Easy to add staff.
ConsReports are limited. I wish we were able to make more detailed reports. For example, I would like to be able to make a report of daily pax count in one report over period of time but system only allows one day at a time. Same would be for revenue.

Vendor Response

By TouchBistro on December 8, 2017
Hey, Jennifer! Thanks so much for your review. Very happy to hear you're finding TouchBistro so incredibly easy to use, follow, and customize for your needs. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017
alejandro v.
owner
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 2, 2017

“Awesome”

Overalleasier to manage my business, easier to train people, in general make my life easier.
Proshow easy to use it is, all the employees find it easy to use and also its easier to train people with this app. how easier manage my business Touch bistro did.
ConsJust the some time takes time to comunicate the ipad to the printer and this delay a bit the operation.

Vendor Response

By TouchBistro on September 5, 2017
Hey Alejandro, Thanks for taking the time out to leave a review! Ease of use is a major priority for us, so we love hearing that staff adapt to the platform quickly! As for the delay - I suggest calling into our CS team so they can trouble shoot. They may be able to find what's causing the delay. Thanks again! Mell
Reviewer Source 
Source: Capterra
September 2, 2017
Devin G.
Mananager
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 15, 2017

“Amazing. Much better than any system we've used in the past.”

ProsIt's flexibility. Anything we need as a restaurant to run it can do and if it can't they are already working to fix it and release an update where it can.
ConsThe few times there is an error with something the messages that show up are a bit vague and so it can be hard to know exactly what went wrong.

Vendor Response

By TouchBistro on August 31, 2017
Hey Devin, So happy to hear that you prefer our system to anything you've used in the past!! We're a pretty flexible bunch :) Thanks again! Mell
Reviewer Source 
Source: Capterra
August 15, 2017
Jianrong F.
owner
Restaurants, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: Capterra
April 4, 2017

“easy to use, overall well functional”

OverallOur bartenders are happy about the system. Sometimes the system has error when we delete a table, or switch a table, and perhaps more attention to such areas. It's good if there is a key or bottom for tax only - sometimes we have promotion (such as Groupon) where the meals were prepaid, but guests only need to pay tax, and there should be such a key. Thanks
Proseasy. value fine
Conssome function such as adding a pure tax bottom.
Recommendations to other buyersPretty happy

Vendor Response

By TouchBistro on June 5, 2017
Hi Jianrong, Thank you for the honest feedback! TouchBistro POS has a lot of nifty features, including how to handle tax. Our Customer Success team can happily guide you through the steps to activate what you are looking for. Please feel free to reach out to them at your earliest convenience!
Source: Capterra
April 4, 2017
Verified Reviewer
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 14, 2018

“Easy to Use”

OverallGreat app and capabilities, but iOS updates were a huge issue that lead us to find a different POS option.
ProsiOS based so it's easy to learn and use. Cloud based so I'm able to see sales live without any delay. iPhone app is simple to navigate.
ConsEven though it was iOS based, there wasn't an iPhone app that would allow you to ring in orders and I couldn't find a heavy duty holder that would also have enough room for the dymo card reader. The last few iOS updates really messed with the software - using sign on screen would close out the app, wifi kept disconnecting, etc.
Reviewer Source 
Source: Capterra
December 14, 2018
Nick L.
Head of Business Development
Sports, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 21, 2017

“Very powerful system with a slight learning curve.”

ProsMost of everything is a pro, especially how easy it is to split tables and bills
ConsThe biggest thing missing is the ability to view aggregated reporting on the cloud, followed closely by not being able to look at immediate on-hand inventory on the cloud

Vendor Response

By TouchBistro on August 21, 2017
Hi Nick, Thanks for taking the time out to leave a review! Our Design & Dev team are always looking at ways to improve the cloud and reporting. Your feedback will be passed along. Thanks again for your time and input! Mell
Reviewer Source 
Source: Capterra
August 21, 2017
George T.
Proprietor
Restaurants, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 3, 2017

“Harbor Haus Restaurant ”

OverallWe moved to TouchBistro last year during our summer operation. After reviewing many options we believed TouchBistro provided the best product for the cost and for our fine dining establishment, and we were correct. The transition was extremely smooth and the support was great. Our TouchBistro system performed well through our busy summer season. We are happy to be part of the TouchBistro family and look forward to even better things to come.
ProsEase of use and functionality
ConsSome minor adjustments we would like to see, including the option to not print certain items on the kitchen chit.

Vendor Response

By TouchBistro on December 8, 2017
Hey, George! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are enjoying all the features and functionality. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Source: Capterra
April 3, 2017
Julie T.
Owner
Restaurants, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4.5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
December 27, 2015

“Tasty Tails loves TouchBistro”

ProsTouchBistro is so intuitive and easy to learn and use! It is a breeze teaching new staff members how to use the system. They catch on so quickly and it becomes second nature for them with user-friendly buttons and tabs. Our customers always comment on how cool TouchBistro is while we are taking their order or when we ask them to complete the order by signing on the screen. All around, everyone enjoys TouchBistro very much at Tasty Tails!
ConsI would love to be able to change pricing and menu items through the computer and syncing it to the other iPads.
Recommendations to other buyersFind something intuitive and user-friendly. It will save you so much time when teaching new staff to use the operating system everyday. TouchBistro is customizable and will be able to adapt to your restaurant/business; make sure the product you go with can do this for you as well!
Source: SoftwareAdvice
December 27, 2015
Jacqueline S.
Owner
Food & Beverages, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: SoftwareAdvice
September 7, 2019

“Review ”

OverallWorst customer service EVER! Will not recommend solely for that
ProsEase of use and functionality of the system is great
ConsProcess to split checks after order is difficult
Reviewer Source 
Source: SoftwareAdvice
September 7, 2019
Keri H.
Operations Manager
Food & Beverages, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 17, 2018

“Great way for small businesses to look big ”

ProsThis iPad based program is excellent for any restaurant, Cafe, Bar etc. Easy to use and even easier to set up. I really liked the customization aspect of it and the fact that it's on the iPad just makes customers all that more intrigued to see what the service staff are using.
ConsNot much I didn't like about this product. Everything was pretty well put together.

Vendor Response

By TouchBistro on October 19, 2018
Hi Keri, thanks so much for taking the time to let us know about your experience with TouchBistro so far. We¿d like the opportunity to continue to make sure that you¿re making the most of your POS, and let you know that we are always available to answer your questions when you have them. Thanks again, and all the best with your business. The TouchBistro Team
Reviewer Source 
Source: Capterra
October 17, 2018
Millie G.
Owner operator
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 7, 2017

“Easy, efficient, user friendly!”

OverallEasy to train the girls, easy to learn, extremely efficient for large parties!
ProsLove how efficient it for everything. Splitting bills, payroll, taxes, and mobile for large parties! Easy to navigate and very user friendly.
ConsThat you can't tell the difference between modifications done by the servers and the actually substitution on the kitchen chit.

Vendor Response

By TouchBistro on December 8, 2017
Hey, Millie! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be efficient, easy to use and user friendly. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Reviewer Source 
Source: Capterra
December 7, 2017