--- title: "TouchBistro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TouchBistro Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/140677/TouchBistro/" page_type: "product" language: "en" --- # TouchBistro Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TouchBistro ## What is TouchBistro? TouchBistro is an all-in-one, cloud-based POS and restaurant management system that enables operators to take care of their guests and grow their businesses. Designed exclusively with restaurants in mind, TouchBistro provides the most essential front of house, back of house, and guest engagement solutions on one easy-to-use platform. More than 16,000 restaurants powered globally! ## What is TouchBistro used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[iPad POS](https://www.capterra.com/ipad-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 412 user reviews Reviews sentiment Positive 72% Neutral 8% Negative 20% Pros & cons Intuitive and accessible platform Quick staff onboarding process Unreliable technical support services Consistently negative user experiences Starting price $69 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TouchBistro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.touchbistro.com/&name=TouchBistro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TouchBistro 3.8 (412) VS. [4.1 (553)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $69 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (412) Ease Of Use 4.2 (646) Value For Money 3.4 (293) Value For Money 3.8 (526) Customer Service 3.4 (387) Customer Service 3.7 (560) ## TouchBistro alternatives [3.8 (726)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (646)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Lavu](https://www.capterra.com/p/118828/Lavu/) [4.2 (259)](https://www.capterra.com/p/118828/Lavu/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) ## FAQs about TouchBistro Overview ### What problems does TouchBistro solve? TouchBistro solves slow table service, handwritten order mistakes, and long staff onboarding by giving restaurants, bars, cafes, and takeout teams an intuitive iPad POS for tableside ordering, fast bill splitting, and quick menu edits. Servers, front-of-house managers, and owners also gain clearer reporting and smoother kitchen communication. Answer based on 230 reviews Overview ### Which roles and teams benefit most from TouchBistro? TouchBistro is most used by restaurant owners, general managers, and operations leaders who need to run front-of-house service, track sales, and oversee staff performance. Executives use it for business visibility and reporting, while chefs, bartenders, and IT managers support menu management, service speed, and reliable day-to-day system operations. Answer based on 375 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is TouchBistro built for? TouchBistro is built primarily for small restaurant businesses, with 97% of reviewers from small companies and 58% from Restaurants. It is aimed at Full Service and Quick Service restaurants, with additional use in Food & Beverages at 20% and Hospitality at 9%, while midsize adoption is limited at 3%. Answer based on 412 reviews Features and Usability ### What are the key features of TouchBistro? TouchBistro includes core restaurant POS features like tableside order entry on iPad, split checks, menu and modifier management, and payment processing. Differentiating features include cloud reporting with sales reports, inventory tracking, and offline access. Reviewers also frequently mention easy staff training and support for faster kitchen-to-table operations. Answer based on 147 reviews Pricing ### How much does it cost and what fees or limitations are included? TouchBistro starts at $69/month for the TouchBistro POS flat-rate plan, with add-ons priced separately and online ordering costing 50 more monthly. A free trial is available. Reviewers often call the price fair for small restaurants, but some cite extra training, installation, hardware, and processing costs. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does TouchBistro integrate with? TouchBistro integrates with 10 third-party tools, including 7shifts for scheduling, Marketman and MarginEdge for inventory and back-office work, QuickBooks Online Advanced and Xero for accounting, RUN Powered by ADP for payroll, and Deliverect, Ordermark, and PayPal for ordering and payments. Answer based on 25 reviews Getting Started and Support ### How easy is it to onboard and train a team on TouchBistro? TouchBistro is generally quick to onboard for servers and other frontline staff, who often learn basics in minutes to a few hours thanks to its familiar iPad interface. Training is available in person, live online, through videos, and documentation. Managers and admins may need more time for setup, reporting, and menu configuration. Answer based on 111 reviews Getting Started and Support ### What customer support options does TouchBistro offer, and how do users rate the experience? TouchBistro offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, knowledgeable, and helpful during setup and training, with quick callbacks in some cases. Others report long waits, inconsistent follow-up, and difficulty getting urgent technical or billing issues resolved. Answer based on 147 reviews Restaurant operations ### How well does TouchBistro handle daily restaurant operations? TouchBistro handles daily restaurant operations well for many restaurants with fast order entry, table service, kitchen communication, and staff training on iPads. Small dining rooms, bars, and mixed retail-food setups often find it practical, though some operators report limits with remote management, large menu changes, reliability, and support. Answer based on 80 reviews ## Who uses TouchBistro? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible platform 93% positive reviews out of 132 Most users report ease of use makes daily operations smoother, with intuitive navigation and simple setup. Unreliable technical support services 85% negative reviews out of 34 Most users say technical support is slow, unhelpful, and difficult to reach, causing significant operational disruptions. Quick staff onboarding process 85% positive reviews out of 88 Most reviewers indicate training and learning curve is minimal, enabling staff to adapt rapidly and efficiently. Consistently negative user experiences 96% negative reviews out of 24 Most users report terrible experience, describing frustration, disappointment, and dissatisfaction throughout their entire usage. Visually appealing interface design 79% positive reviews out of 28 Most reviewers describe user interface as visually clear, customizable, and straightforward for both staff and management. Mike W. Owner, 11 - 50 employees. "It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great." Challenging cancellation and refunds 95% negative reviews out of 21 Most reviewers find cancellation and refunds difficult, citing ongoing charges, poor communication, and delayed resolutions. Kimberley S. Owner, 2 - 10 employees. "They have kept billing my account after cancellation and I have to put a block on my credit card." ## Features AI summary Based on 1,948 Restaurant POS reviews Capterra data shows that buyers of Restaurant POS rank the following features as their top priorities: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) TouchBistro supports all three of the features reviewers value most: **Order Entry**, **Sales Reports**, and **Payment Processing**. Together, these capabilities help restaurants take orders accurately, track performance through clear reporting, and process transactions efficiently, allowing teams to manage daily service with better speed and control. Order Entry 3.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Sales Reports 3.1 (41) 70.73% of 41 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Payment Processing 2.4 (47) 72.34% of 47 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Online Ordering 2.4 (17) 29.41% of 17 reviewers that rated this feature as important or highly important Tracks and processes online orders Order Management 2.5 (35) 71.43% of 35 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases For Restaurants 2.7 (39) 71.79% of 39 reviewers that rated this feature as important or highly important Serves restaurants TouchBistro 64 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Contact Management: Manage, organize, and store contact information - Customer Accounts: Record customer information, purchase history, and other notes - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Food Delivery Dispatching: Dispatch food deliveries - For Bars/Clubs: Designed for bars, clubs, nightclubs, etc. - For iPad Devices: Operate/access software on iPad Devices - For Restaurants: Serves restaurants - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Separate Checks: Generate separate bills for various meals and combos within a complete order - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Table Management: Assign waitstaff and coordinate the table services - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Wait List Management: Record, update and manage waiting lists --- Get Advice We can help you find the software with the features you need. Features 3.7 (385) 3.7 Based on 385 reviews ## Pricing Value for money 3.4 (293) [View pricing plan details](https://www.capterra.com/p/140677/TouchBistro/pricing/) TouchBistro POS $69.00 Flat Rate,Per Month It includes: - Analyticsm Staff Management - Floor Plan - Integrations - Menu Management - Reporting - Tableside Ordering Value for money 3.4 (293) 3.4 Based on 293 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)[ Craftable](https://www.capterra.com/p/200434/Craftable/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (387) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (387) 3.4 Based on 387 reviews ## User reviews Overall rating 3.8 Based on 412 reviews Filter by rating 5(166) 4(124) 3(39) 2(17) 1(66) Mentioned topic Sorted by most recent MW Mike W. Owner Restaurants ### "Get rid of touch bistro while you still can " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 2, 2026 I did enjoy using the software, but dealing with tech support and closing my account has been absurd Pros It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great. Cons I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning, another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not… Alternatives considered [Silverware Avrio](https://www.capterra.com/p/60330/SilverWare/) [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing TouchBistro The demo was great , and I bought into it for the ease of the tech, and because it integrated with my 7shifts account Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2026 Thank you for taking the time to share your experience and for partnering with TouchBistro while you were in business. We’re glad to hear the system worked well for you and that features like table management and integrations supported your day-to-day operations. We recognize your frustration regarding the account closure process. We appreciate the feedback and will take it into consideration as we continue reviewing our processes. We wish you all the best in your next chapter. BM Bellal M. Owner Restaurants ### "Owner operator " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 January 13, 2026 Overall, I like Touch Bistro because it is user friendly, and the customer support makes it very easy to use. Pros I really like their customer support. They always have the right answers for me and I like how easy their system is to work. Cons I feel like they give you too much information even though a lot of information is good a lot of it is also nonsense Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2026 Thank you so much for the thoughtful review! We’re really glad to hear that our customer support team has been helpful and that you find TouchBistro easy to use - that’s exactly what we aim for. We also appreciate your honest feedback around the amount of information we provide. You’re absolutely right that while details can be helpful, clarity is just as important. We’re continuously working on improving how we share information so it’s more streamlined, relevant, and easy to digest. Thanks again for taking the time to share your experience! DA David A. Manager Restaurants ### "Easy to use and reliable POS system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 12, 2026 Overall, my experience with TouchBistro has been positive. It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations. Pros Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff. Cons While TouchBistro is generally easy to use, some advanced features require additional time to set up and learn. Occasionally, system updates can also cause brief slowdowns during busy hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Elizabeth K. bookkeeper Food & Beverages ### "A bookkeeper's thoughts" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 January 12, 2026 I balance the night before using TouchBistro and our cc payment system, pulling reports from the online portal and inputing them into an Excel spreadsheet, making sure they match. I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance. Pros for the most part, information is easy to access thru the online portal for reports. Generally I do not have issues, but when I do, help is hard to find. Cons pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. Getting help from a person is a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Desiree B. owner operator Food & Beverages ### "Excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 Overall I'm very happy with TouchBistro! I think this system fits my needs and I love how accesible the staff is for questions and recommendations. I highly recommend to restaurant owners or anyone who needs a pos system!! Pros Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend! Cons The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I needed a more restaurant suitable system. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reasons for choosing TouchBistro I like the customer service and training aspect of your system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jo M. Owner Restaurants ### "I do not recommend this company" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 January 12, 2026 Overall, my experience has been negative and I need to switch to another POS company. There are many features that other POS companies have that TouchBistro does not. Pros I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them. Cons We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing TouchBistro I thought it would be less expensive. AT the end of the day, I don't think it is, especially when you factor in the limited features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Alan P. Server Restaurants ### "Toast is better" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 12, 2026 I wouldn’t want to use this system again. It probably cost more money to use due to it’s inefficiency. Pros Nothing about touch bistro is worth the cost of this point of sale system. There are much better alternatives Cons It froze and had to restart the point of sale all the time. The button layout was an absolute mess.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2026 Thank you for sharing your perspective. While TouchBistro works well for many restaurants, we understand that every operation has different needs and expectations. We appreciate you taking the time to leave feedback and evaluate alternatives, and we wish you success with the system that best supports your business going forward. SM Samuel M. General Manager Restaurants ### "Avoid TouchBistro at all costs." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 5, 2025 2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract. Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well. Do yourself a favor and avoid doing any business with them. Cons Customer service, constant crashes. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing TouchBistro Ignorance. Had we known the issues we would be facing a more informed choice would have been made. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Margeaux L. Owner Hospitality ### "TouchBistro is NOT Your Answer" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2025 TouchBistro has been one of the most stressful and unreliable systems I’ve ever used. The instability, lack of support, and billing issues make it more of a liability than a tool. Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS. 10/10 do not recommend. Pros Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall. Cons Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2025 Hi there - we're sorry to hear about your experience. A member from our Customer Care team will be reaching out to ensure you receive the appropriate assistance. Thank you for taking the time to share your feedback. GL Gary L. Operations Manager Restaurants ### "Don’t use Touch Bistro !" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 25, 2025 Nightmare. Over and over I’ve called for 10 months now for a resolution to a restart issue. Ive concluded that this company has no personnel capable of correcting bugs and badly written code. I am warning everyone I know to stay away from Touch Bistro Pros The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works Cons It’s hard to choose what is worst when everything is horrendous The tech support is a joke. The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing TouchBistro I really don’t know anymore. I must’ve been drunk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140677/TouchBistro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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