Who Uses This Software?

TouchBistro POS is perfect for any Full Service or Quick Service business looking to lower costs, increase efficiency and enhance their customer experience.


Average Ratings

226 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.99/month/user
    See pricing details
  • Pricing Details
    Our licensing is on a per iPad/iPad Mini basis.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TouchBistro
  • www.touchbistro.com/
  • Founded 2011
  • United States

About TouchBistro POS

TouchBistro's iPad POS system is designed for & by restaurant service staff to meet the specific needs of the industry with 24/7 expert support from former restaurant servers, managers, & owners. Whether you're full-service or quick-service, TouchBistro helps to increase sales, improve service, & make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management & loyalty right from the iPad.


TouchBistro POS Features

  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

TouchBistro POS Reviews Recently Reviewed!

Great on the front end, cloud reporting not so much

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use for staff, editing items, inputting orders splitting checks by seat. Rarely crashes. Can search for items easily.

Cons: Cloud reporting mediocre, customer support not great, unable to report discounts by category. iPad based can be nice but must have newer generation iPads since they updated their software so we can longer upgrade the system without buying all new ipads

Amazingly accurate and helpful

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very Happy !

Pros: Everything is available at a touch of a button, easy to use and easy to keep track of all cost and labor

Cons: wish it would work directly with QuickBooks free for easier control and management. reduce the cost of my bookkeeper

No brainer

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Just try it Change is great !!!

Pros: Finally the perfect POS software without the feeling of been held hostage by the pureveyor. So easy to use and very logical.

Easy to use with excellent customer support

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I've been in the food service industry since the invention of the POS and this is by far the best product I've worked with. Easy to use and great customer support. Thank You

Pros: I opened a new restaurant and found this system easy to install and easy to train staff on it. I would highly recommend to others

Cons: Don't know it is great . What I like least about this product is I'm required to write things I don't like and there aren't any

Review

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Layout is great for fast use at the tables. It sis also nice to be able and run credit cards in front of the guests.

Cons: Need to update the options more often. Admin for employees is a little frustrating. Too many options attached. It would be nice to be able to turn one thing off and not have it effect several options.

Easy and Stress Free Experience!

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We would recommend it to anyone starting a small business.

Pros: Easy to use, very user friendly. The support line are with you every step of the way and wont leave you until you are confident with your knowledge.

Very good experience

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great for any business

Pros: Very easy to use, not one problem. I would recommend to any business and easy access for tax purposes

Worth every penny

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love everything about this product. Cuts down on kitchen errors because you are not trying to decipher wait staff writing. Tracks inventory so it stops orders of 86'd food. Makes billing so easy, splitting bills, splitting items. I really can't say enough good things about Touch Bistro. Would never have a restaurant again without it.

Cons: The only thing I don't like, and maybe I'm just not doing something right, but, I can't seem to delete ex-employees.

Its great! Really user friendly especially for training new staff

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and train new staff on. Easy to contact tech support for any problems I have had. I like that you can easily make modifications to your menu, etc options

Simplicity counts!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Anyone can learn the Touchbistro system in minutes. Makes for error free transactions with great reports

Cons: Maybe too many features that are not important to my business. Also adding to the menu can be confusing at times.

Overall Great

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Would like to be able to not have to always print a customer copy of a credit card receipt. Would be nice to have all reports available on the cloud.

Pros: Great for what we need it for. The menu is easy to add to and is quick for our bar service which is nice.

Cons: Some features are not as easy to figure out as others. Like inventory items and reporting features.

Boardwalk Cheesesteaks

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Very easy to train new staff and make changes on the fly if necessary. Training was pretty thorough and help is a call away.

Cons: Product sales tracking gives me a great picture of what is selling best and what time. Tracking employee hour is very easy and understand to the second

Great Experience!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I would definitely recommend TouchBistro to anyone who is looking for a POS system.

Pros: I like the overall system, but what really stood out for me was the customer service and how helpful they were throughout the entire process.

Cons: I have not noticed any downside. Everything was smooth. If I could pick one very small thing, it would be great to have a support team locally to be able to come into site but with the customer service team being reachable and the process being simple, I don¿t think it¿s an issue.

Easy

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to use straight forward. Cuts down on training time. Staff reallly likes it. iPads make it simple.

Cons: Charging iPads is annoying, relying on the airport is annoying. Some minor glitches that will happen seldomly

Not good for large restaurants

Oct 19, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: iPad based so it¿s convenient to use but that¿s about all it goes for the good parts.

Cons: Slow with big restaurants. KDS fails 5% of the time. Printers fail 1% of the time The lag and delays of sending tickets is brutal for large restaurants. I have more than 1 location. Small places fine. Large are terrible.

Awesome

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: how easy to use it is, all the employees find it easy to use and also its easier to train people with this app. how easier manage my business Touch bistro did.

Cons: Just the some time takes time to comunicate the ipad to the printer and this delay a bit the operation.

Overall: easier to manage my business, easier to train people, in general make my life easier.

Vendor Response

by TouchBistro on September 05, 2017

Hey Alejandro, Thanks for taking the time out to leave a review! Ease of use is a major priority for us, so we love hearing that staff adapt to the platform quickly! As for the delay - I suggest calling into our CS team so they can trouble shoot. They may be able to find what's causing the delay. Thanks again! Mell

Friendly and helpful company.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, simple reports and the interface is just to love. Implementation was helped along by Touch Bistros's team and they were very helpful for the entire deployment.

Cons: More icons should be included, also multiple kitchen printers are a little bit hard to setup. But overall very easy to use software.

Overall: I got all the features i required for my use. Setup was easy due to the team helping me.

Vendor Response

by TouchBistro on August 31, 2017

Hi Brian, Thanks for taking time out to let us know your thoughts! The majority of our team come from the restaurant industry and we get the pain points. Thanks again for the kind comments! Mell

No regrets!

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to get up to date metrics of business' performance. Simple interface and always improving. Great tech support.

Cons: Software could have better way to compare sales week over week, month over month, year over year. Cloud has connectivity problems.

Vendor Response

by TouchBistro on August 31, 2017

Hi Alan, Happy to hear that you have no regrets! Stay tuned for our next update...may be what you're looking for :) Thanks! Mell

Easy to use from a back office and front of house perspective

Aug 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Price point is great for a small independent business.
Ease of use: very easy to train new staff on the software.

Cons: Limitations for custom reporting as well as the frequency of updates - trying when all your programs are constantly changing, albeit for the better many times, tough to keep up with when all (not just touch bistro) your tech is constantly evolving faster than one can keep up.

Overall: good pricing for a product that meets a small businesses needs

Vendor Response

by TouchBistro on August 24, 2017

Hi Jennifer, Thanks for taking the time out to leave a review! I hear you when it comes to the upgrades! We are constantly evolving to give our customers the best features and technology available to help them run the best business possible. The next upgrade happens to be on custom reporting :) When in doubt on upgrades please give our Customer Success team a call - we are happy to help! Thanks again! Mell

excellent customer service. glitches in software rarely. super easy to use. great reports.

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: accessibility of system is fantastic! customer support 24/7; user friendly; good layout of restuarant.

Cons: sometimes there are software glitches, but rarely and customer support is always available to help. Not set up very well for register syste, (small coffee shop application).

Vendor Response

by TouchBistro on August 24, 2017

Hi Tahirih, Thanks for letting us know about the awesome Customer Service and accessibility!! The majority of our team came from the restaurant industry and we understand how important ease of use and service are. Thanks again! Mell

The system runs well without problems.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best feature of this software is the ease of use and simplified menu system. The learning curve for new staff is minutes not days.

Cons: If I had to pick holes I would say the graphic for setting up the restaurant layout could be improved with a little more flexibility.

Vendor Response

by TouchBistro on August 22, 2017

Hey Brad, Thanks for taking the time out to leave a review! Ease of use is a huge feature for us; so I'm happy to hear that it took your staff minutes to adjust to using TouchBistro - not days! I'll let the design team know about the restaurant layout graphics :). Thanks again! Mell

TouchBisatro is everything we wanted, needed and more. We are still discovering it's capabilities.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use. New staff literally need a 30 minute tutorial to be functional. We get our daily, weekly and monthly summaries in a snap.

Cons: I'd like to be able to narrow down searches to specific items. the detail is available on times and days, but not on specific menu items.

We sometimes need to know if and when specific products sell. It would allow us to plan better.

Overall: ease of use and functionality are the biggest pluses.

Vendor Response

by TouchBistro on August 21, 2017

Hi Jens, 30 Mins worth of training to be functional is amazing!! Not sure how many non TouchBistro POS users can say that! Thanks for the feedback! Mell

Touchbistro has completely evolved how I do business

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and to train new staff on. It's also great for splitting off bills/per seat billing.

Cons: There are a couple of glitches in relation to the shifts. When I do a report for my payroll period I always have to include the previous and next days in my report because the shifts are out of line with the dates.

Vendor Response

by TouchBistro on August 21, 2017

Hi Michelle, So happy to hear that you and your staff are finding TouchBistro easy to use! For the "glitches" please call CS. Our team is available 24/7 and this sounds like a saving error. Thanks! Mell

Best POS company ever

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Touch Bistro is user friendly, my staff absolutely loves the system. It is also constantly updating to the next best thing to help business owners out! We have been using the system for over 6 months! WE have not had to deal with anything negative with the Touch Bistro POS

Vendor Response

by TouchBistro on August 31, 2017

Hey Jesse, Thank you for the amazing feedback and so happy to hear that your staff love the system! Thanks again! Mell

Very powerful system with a slight learning curve.

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Most of everything is a pro, especially how easy it is to split tables and bills

Cons: The biggest thing missing is the ability to view aggregated reporting on the cloud, followed closely by not being able to look at immediate on-hand inventory on the cloud

Vendor Response

by TouchBistro on August 21, 2017

Hi Nick, Thanks for taking the time out to leave a review! Our Design & Dev team are always looking at ways to improve the cloud and reporting. Your feedback will be passed along. Thanks again for your time and input! Mell

Touch Bistro is the best restaurant POS system I have ever used.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Touch Bistro keeps very good track of my inventory and sales. Makes the back office management a much easier job.

Cons: Learning all the systems at my disposal is quite difficult because it takes too much time. Once in play, though, they are excellent.

Vendor Response

by TouchBistro on August 31, 2017

Hi Greg, Thanks for taking the time out to leave feedback! There is depth to the system and it can take time to learn all the nuances that help improve your business, especially if you're a busy GM. Thanks again! Mell

Amazing. Much better than any system we've used in the past.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's flexibility. Anything we need as a restaurant to run it can do and if it can't they are already working to fix it and release an update where it can.

Cons: The few times there is an error with something the messages that show up are a bit vague and so it can be hard to know exactly what went wrong.

Vendor Response

by TouchBistro on August 31, 2017

Hey Devin, So happy to hear that you prefer our system to anything you've used in the past!! We're a pretty flexible bunch :) Thanks again! Mell

Great programming

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use esay to set up and add modifications and charge accounts esay to put all equipment into place and tec is great

Cons: Have to rest a couple times a week need more time to set up before traning and time limit in training should be longet

Overall: More consistent totals

Vendor Response

by TouchBistro on August 31, 2017

Hi Reiter, Thanks for taking the time out to leave a review! I'll let our developers know how much you enjoy the programing and pass the message along about training. Thanks again! Mell

Great

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. New users or staff that never worked in bussness before can pick it up in minutes. Not a lot of glitches. For the price.

Cons: Updates knocking you down, putting you out of service at the wrong time. Like Friday night and restaurant is packed. and being done with out your knowledge. When they do tell you and you say not to do it then. They do it anyway. Software great, human touch ,not so much. .

Overall: Gets the job done.

Vendor Response

by TouchBistro on August 31, 2017

Hi Joseph, Thanks for taking the time out to leave a review. I'm sorry to hear the update happened when you specifically asked for it not to and it interrupted your service. I will pass the message along to our CS team. Thanks again for your time! Mell

The training was excellent, turnaround time on getting questions answered is great.

Aug 15, 2017
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
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Pros: I like the ease in printing reports, changing the menu and adjusting charges quickly. It makes running reports and tracking sales convenient. The changing of menu items is easy and a plus.

Cons: The inconvenience of not being able to turn on/off remote printers and retrieving closed checks from a previous sales period.

Overall: Running tracking reports, hourly stats and convent employee changes.

Vendor Response

by TouchBistro on August 31, 2017

Hi Todd, Thanks for taking the time out to leave a review. Happy to hear your training was excellent! I would suggest reaching out to CS about retrieving closed checks from a previous sales period; they will be happy to help. Thanks again! Mell

Easy to use, best POS I've ever used. The support is amazing. Although you rarely need it.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When I started my business, the company that ran the POS system I inherited gave me trouble 24 hours before I opened. In stepped TouchBistro. They went above and beyond to have me up and running in time for my opening. I have never seen support they offered from another company. Their customer service was second to none.
On top of that, the system is so easy to use. I set up my menu from scratch, in a rush, the night before opening. Training staff on it is a breeze as well.

Cons: There isn't much to complain about. It would be nice to be able to adjust the menu remotely but they're constantly upgrading the features available via cloud, so I'm sure that's on the horizon as well.

Vendor Response

by TouchBistro on August 31, 2017

Hi Dave, Thank you for the super awesome review! I'm going to forward it to our install and training team. They work so hard and definitely will appreciate the love. Thanks again! Mell

Very user friendly

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy system to navigate; reporting is very simple; great customer service which is hard to find in this industry

Cons: Would like to be able to access some of the reports and editing features from the website if I'm not at the Taproom to access the iPad

Overall: Something that's easy to use and train staff on which was extremely important.

Vendor Response

by TouchBistro on August 31, 2017

Hi Jayelynn, Thanks for taking the time out to leave a review! We're constantly upgrading our system to meet consumer needs, and the next update may be what you're looking for :) Thanks again! Mell

My productivity & efficiency have increased in immeasurable amounts due to TB

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's so easy to use & assimilate new employees into it. The touch screen & swivel stand saves having to buy another iPad for the counter staff; with the swivel both sides are able to utilize the unit.

Cons: Monthly fees. Although with the benefits of the u it I can live with the fees. I would be interested if there were pocket sized devices that staff could take on the floor & send the orders in from there via wifi

Overall: Saved time money & increased efficiency in placing orders It also alleviated confusion regarding who ordered what & what time the order was placed in the que.

Vendor Response

by TouchBistro on August 31, 2017

Hi Ben, Awesome to hear that our system has helped improve your productivity & efficiency! Our mantra is Restaurant Success. The fact that we've been able to help you with those aspects of your business means we're doing something right. Thanks again! Mell

Excellent product

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and training time is minimal. The fact that we can run reports, download .csvs and conduct our own analysis is especially helpful.

Cons: Cloud reporting capabilities are a bit underwhelming, but they are actively working towards improvement. In addition, the lack of bulk import/export .csv functionality for menu changes creates a cumbersome implementation during startup

Vendor Response

by TouchBistro on August 31, 2017

Hi Ben, Thanks for the awesome feedback! Stay tuned for the next update... may just be what you're looking for in regards to reporting and bulk uploading. Thanks again! Mell

When it works it is good but there are some serious downsides to this product.

Jul 15, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: We like many of the features of the product. Table side ordering with photos etc. if there is a problem with hardware you can just buy a new i-pad , download the app and you are up and running again.

Cons: No remote access. If you want to go in and make changes you must be within wifi range of the server. Auto updates have a way of auto kicking you off the system. Not very good tech support. A different answer from different people regarding the same problem.

Overall: Table side ordering. Ease of use.

Vendor Response

by TouchBistro on July 17, 2017

Hi Scott, Thank you for taking the time out to leave a review! We noticed that Pam has also left a few reviews on multiple sites. Our CS team is happy to help if further training is required. Our Cloud feature allows you to access reports and make changes remotely as long as you are connected to the internet. Please feel free to reach out to your dedicated CS representative at your earliest convenience to address any technical concerns. Thanks! Mell

Terrible Customer Service

Jun 27, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible.

Pros: The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Cons: Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

Good POS but...

May 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use very functional for my bar/Tavern. Menu set up was a little confusing but once we got it all went smooth. Good customer service when I have called with a question or a problem since.

Cons: Training needs to be free. I bought your product the least you can do is teach me how to use it fully.- Until I am confident I know how to use it. I got 2 hours and had to "buy" an additional hour doing it all over the phone and setting it up by myself. Not cool!!! You might want to consider that. HOWEVER. Customer rep who trained me was excellent and caring. So on a personal level that was excellent.

Vendor Response

by TouchBistro on July 28, 2017

Hi Anthony, Thanks for taking the time out to leave the review! So happy to hear that you received exceptional service and feel confident using the product. The monthly subscription fee covers the software; which includes upgrades, bug fixes and new feature launches. If we didn't charge for the additional training we would have to charge for the upgrades, bug fixes and new features like our competitors do. We appreciate your understanding and I apologize for the inconvenience. Thanks! Mell

Touchbistro works great for us

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have a 2 IPad setup, and use both regularly. Ease of setup and use really helps in the training of our staff. Support has been very good when we have questions. A few minor features left out that we would like, but nothing serious. Great product, very happy with it.

Vendor Response

by TouchBistro on June 05, 2017

Hi Robert, Thanks for providing some feedback. Glad to hear that set-up and training staff were easy to execute! TouchBistro POS was created specifically for restaurants and we know that training is continuous; even when there is minimal time for it!

This is great for small businesses!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Only one IPad per license

Overall: My only complaint is the customer service is very sluggish! Otherwise the system works fine enough. I do not like that I can only use it on one IPad per license but I get it.

Vendor Response

by TouchBistro on April 19, 2017

Hi Brandon, Thank you for the feedback and happy to learn that TouchBistro has been great for your business! We've heard the concerns around customer service and have expanded the team to help resolve them. Exceptional customer service is a priority for us!

Good product, poor service

Apr 04, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Program

Cons: Service

Overall: I very much appreciate the program itself, and the team likes it as well. However, saying customer service needs improvement is a bit of an understatement. They are fantastic through the sales process but after that things drop sharply. Which is too bad.

Vendor Response

by TouchBistro on April 06, 2017

Hi Kevin, Thank you for your feedback! We've heard the concerns around customer support and have expanded the team. Prompt and exceptional service is a priority for us!

Nice product

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use

Cons: A little fiddly when setting up modifiers for menu items

Overall: Very intuitive. Love the reports. Really love the snapshot.....I would like to see a report that shows the snapshot info (in the same format ) for the time frame I choose

Recommendations to other buyers: I love the colaberation with 7 shifts and other companies. .would like to see more

Vendor Response

by TouchBistro on April 19, 2017

Hi Matthew! Glad to learn you love the reports! Our product team is always pushing innovation and collaboration. Stay tuned for the next update!

Touchbistro in Mexico

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ipad integration

Cons: Lack of some features

Overall: We love the the ease of use that touchbistro gives to our daily operations. The use of iPads in our kitchen and service makes us look professional and outstand above the rest. Our business is very inclined to delivery and we would want more features including this option. For example to save and analyze orders by custumer, how a specific customer orders in a week ir month. Overall great job!

Recommendations to other buyers: Great customer service

Vendor Response

by TouchBistro on April 19, 2017

Hi Adolfo, Thank you for your detailed review! Our product team is always pushing innovation and extending/adding features. Keep a look out for the next update!

In Love With TouchBistro

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've now worked with TouchBistro for the past four years, and considering my 35-plus years in the hospitality industry I can honestly say that this POS system is without a doubt the user-friendly system I've come across. Reporting options are excellent and easy to utilize. Affordability is also a major draw, offering exceptional value for a system that can be built on and expanded as the business grows. Highly recommended.

Vendor Response

by TouchBistro on April 19, 2017

Hi Derek, Happy to learn that you've been loving TouchBistro! Ease of use and value are priorities for us; always nice to hear we've executed this properly!

easy to use, overall well functional

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: easy. value fine

Cons: some function such as adding a pure tax bottom.

Overall: Our bartenders are happy about the system. Sometimes the system has error when we delete a table, or switch a table, and perhaps more attention to such areas. It's good if there is a key or bottom for tax only - sometimes we have promotion (such as Groupon) where the meals were prepaid, but guests only need to pay tax, and there should be such a key. Thanks

Recommendations to other buyers: Pretty happy

Vendor Response

by TouchBistro on June 05, 2017

Hi Jianrong, Thank you for the honest feedback! TouchBistro POS has a lot of nifty features, including how to handle tax. Our Customer Success team can happily guide you through the steps to activate what you are looking for. Please feel free to reach out to them at your earliest convenience!

Intuitive and Useful System

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Touchbistro in our 37-seat restaurant and love the services of the app and responsiveness of the staff.

Vendor Response

by TouchBistro on June 05, 2017

Hi Steve, Glad to hear that TouchBistro has been a hit with your staff! We built our product knowing that staff are the front line and need their tools to be intuitive and easy to use.

Best decision ever

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Just about everything

Cons: Cash layout for required new iPads to retain full functionality

Overall: We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for.
I would never go back to a stand alone POS

Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table
Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen

Just take .25 per bill
And put it in a gotta get newer IPad fund and you'll be happier then you have ever been

Bill Justus
Owner chef EKs Grill Kelowna BC

Recommendations to other buyers: Pretty simple to navigate

Harbor Haus Restaurant

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and functionality

Cons: Some minor adjustments we would like to see, including the option to not print certain items on the kitchen chit.

Overall: We moved to TouchBistro last year during our summer operation. After reviewing many options we believed TouchBistro provided the best product for the cost and for our fine dining establishment, and we were correct. The transition was extremely smooth and the support was great. Our TouchBistro system performed well through our busy summer season. We are happy to be part of the TouchBistro family and look forward to even better things to come.

Touchbistro & Spanish Restaurants

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We've had touch bistro for over 2 years now. We haven't had any real issues that we can't fix ourselves. The software is easy to use and our waitress get the hang of it by the first day. We also have the kitchen screen and that has seriously helped our takeout . We are a spanish restaurant and we do have many custom plates and touch bistro works in our favor. I would highly recommend it to anyone.

Vendor Response

by TouchBistro on August 31, 2017

Hi Mayra, Thanks for taking the time out to leave a review! You're a great customer to have and our team has enjoyed helping you when it's been necessary. Ease of use is a huge focus for our team so I'm happy to hear your servers are picking it up within their first shift! Thanks again! Mell

Touch Bistro is pretty good!

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been very happy using TouchBistro. We love the sleek look of the iPad and how easy it is to use. Training is fast. Customer service is great. Overall fits our needs. We recommend!

Vendor Response

by TouchBistro on August 21, 2017

Hi Jason, Our CS team is awesome and they appreciate the love! Thanks! Mell

Seasonal Business - but difficult in the off season

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, easy to set-up.

Cons: Strictly the inability to access business information if your license isn't in operation.

Overall: The TouchBistro System worked great for our golf course. Our only issue came during the off season when we wanted to look at our reports. Since we had suspended our licence - which is a great option for a seasonal business to save money - we weren't able to access our reports. We were able to get a temporary release of our license so we could access the reports but this just took time and was tricky to co-ordinate. All the staff was friendly and excellent to work with.

Easy to use, intuitive with excellent stats and dashboard.

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Dashboard and cloud reporting. ease of use.

Cons: Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Overall: After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.

Recommendations to other buyers: Continue building it's reporting capabilities. I would really appreciate if Touch Bistro handle payment processing technical issues on behalf of their customers when dealing with payment processing companies. there seems to be disconnect between the two and many times i ended up caught in the middle between the two without knowing whose responsible to fix the technical issue.

great service

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: simplicity in use. it is very user friendly

Cons: some of the back office reporting could be a little better

Overall: great service, simple to use. we are very happy with the touch bistro system.there are a couple of little things I would like to see changed but we are mostly happy.

Touch Bistro: Great for the Independent Business

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: price, ease of use and support system in place

Cons: lacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower

Overall: I've been using Touch Bistro since 2013 and it has only got better over the years.
They are a very dynamic company with frequent updates which serve to keep your system always performing better with greater functionality and better reporting. Every update is like a little present in which you can unpack more and more features!
Their support network has never failed us in our dire times of need when your mac mini crashes 30 minutes before service. This to me is one of the most important functions of a POS provider and Touch Bistro has always been easily reachable and more than happy to get us back up and running.

Ranch House Burgers

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great fast service!!! They took care of the problem right away! Now we know if we have a problem to call right away!

We are happy yo use TouchBistro!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: stably, easy to use

Cons: lack of phone app

Overall: Yesterday friend of mine, who is going to open a restaurant asked what POS software we use, and if we had a problem, like it lags and then you loose all your data on tables, I caught myself that never think of that issues while been using TouchBistro, it's stably like when you using Macintosh.
Our servers loves Touchbistro, it takes a half a day for a new employee to understand how it works, it's intuitive and simple.
There is one thing Touchbistro is missing (but I hope going to add soon) is an phone App.

Efficient and extremely easy to use

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love this POS - very easy to train people on. Usually takes about 5 minutes and even new employees are usually able to figure their way out of mistakes.

I wish there was a way to assign liquors to cocktails so we could keep better inventory. For example, right now it says I have 70 ounces of gin. But last night we sold 8 Tom Collins, so we actually only have 62 ounces.
Other than that, I love everything about Touch Bistro.

Touch Bistro

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use and help centre is alway good

Cons: That we have to have an apple ipad to use it.

Overall: Very good and support centre is a huge help. System is very easy to train new workers on and is easy to customize for our specific restaurant

Great product.

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's easy to use and has many useful tools; it's reliable.

Cons: The cloud can be slow and sometimes gives inaccurate information

Overall: I like using TouchBistro because is easy to use and has a lot of helpful tools. The customer service is great and every time I have a technical issue is resolved quickly.

Too expensive for what you get

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Easy straight forward to use and program and keep track of daily sales.

Cons: Customer service is NOT up to par

Overall: Functional and streamline but i think its pricey for what you get. As a small business owner in a small community it's a useful tool but it's an expensive overhead costs. Thousands of dollars to set up and hundreds a month is a bit much. I purchased an extra piece of equipment and returned it for my money back but it got lost on their end and I ended up being out several hundred dollars and no follow up after many attempts. Have had several disappointments with customer service but the app itself is decent.

Recommendations to other buyers: Shop around its expensive

Best Decision

Mar 28, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am extremely happy with my decision to use Touch Bistro.

A few things:Special requests to the kitchen should be differentiated in a color, symbols are not the best way to express that. Only two font sizes, really big or small.

easy to use, useful finctions!

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: easy to use, accessible, good value!

Cons: the prices go up every year :(, wish it was easier to look at sales reports based on categories

Overall: the best part about touchbistro is that it is easy to use and anyone can learn to use it in minutes!

TouchBistro is great!

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Easy to use

Cons: Can get complicated

Overall: Great app! Very easy to use and customise and I really like the cloud and being able to monitor sales in real time. The number of reports that can be generated is also really impressive - makes managing a restaurant so much easier.

Easy transition

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Transitioning to touchbistro from digital dining was one of the best decisions we've made. The money output up front made it worthwhile in itself so you aren't forking out 15k for a set system. Keep up the good work touchbistro

Easy to use software and it keeps track of all of the accounting

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The software is easy to use that I plan to use it in additional locations in will open in the future

Dark table on touch bistro

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to use . Perfect size . Love the cloud feature .

Cons: It does occasionally crash

Overall: We have been with Touch bistro for over 4 years now . Very smooth and easy to use . It does occasionally crash , but resorted easily with a restart of the app . We noticed a price increase and we hope they keep it affordable .

Recommendations to other buyers: It's a great product

Our opinion

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Accuracy of accounting.

Cons: System always shuts down. Orders not always show up on the screen.

Overall: The system is great with a few flaws, several times the system will not allow servers to log in , the message says , the server might be down, also the system is always updating therefore leaving the system non operational. The system is now unassigning servers which makes it impossible to determine who made the sales, that leaves the door open to theft. Pretty good system but a little to expensive for all of the headaches , over priced by about $$$ . Other category issues.

Recommendations to other buyers: Lower prices

I am not happy anymore

Mar 27, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: easy to use

Cons: unnecessary things, also, cloud reporting is poor

Overall: I was quite happy with TB system when we first opened the shop but not anymore. It kicks us out from the system all the time. It is really annoying and risky as it mainly kicks us out from the system when our customers process their credit/debit cards or we send out the order to the kitchen or bar, which means lots of confusion with poor customer service.
I talked & spent time with tech service but there seems to be no solution at all except me buying new version of iPads, which is again absurd, as we just opened about a year ago. Tech service or customer service of TB were lazy enough not to recommend me to get the most recent version of iPad and told me to get the oldest one back then. I will definitely switch to some other system whenever I have a chance, also with my second location. I cannot stand it anymore!

Recommendations to other buyers: limited access due to the main server in the venue. I didn't think about it seriously but you want to modify or change your system from home or other places.

Over all Good just Bad Support

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use set up and teach staff to use

Cons: I may not know about it, but would be great to have a text feature for guests to order from our pool side that can alert server to an order

Overall: Over all my experince has been good, I am just very frustrated with support. The tech support is on call all the time, it is the support from other depatments like billing etc. I have have on several occasions left messages for someone to call and have had no response at all, not even a call back or a support ticket to say they have heard my message. I waited up to one week before I called again. I live on the West Coast and support areas are east Coast so at time if I need someone they are gone for the day around 2 pm my time, and no one to help us in the west later in the day as needed. Voice mails don't say when person is available or best times to call or to call between certain times. No mention that other then Tech support the rest are off over weekends, if your catering to restaurant you need more support over weekends, would be nice to only be Mon-Fri as a restaurant owner, but never going to happen. it is all very frustrating and very much a huge hassle to get anyone when needed beyond tech support. I have been very unhappy in this area with Touch Bistro.

Recommendations to other buyers: need to be able to build walls for floor plans easier, and have the walls be more solid on floor plan instead of light faded area

Hassle Free

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to use and very accurate.

Cons: Nothing really.

Overall: Overall it isn't time consuming and works very well,meaning that there is a decline in the work just by using touch bistro

Recommendations to other buyers: Anyone can easily use this software it seems and it makes work a bit easier

Kitchen display is a huge dissapointment

Mar 27, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Cons: KDS fails
Laggy

Overall: Good for small restaurants only.

For large restaurants. This system is not ideal. Too laggy and slow. The kitchen display systems fail daily that we don't even rely on it anymore.

Good for dining room restaurants

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of reports and making menu changes

Cons: Not all the features are customizable; you can't turn off a copy of receipts you don't need, there's a crazy work-around if you need item ingredients listed on kitchen tickets , only admins can setup customer accounts and take deposits for catering orders which is inconvenient for us.

Overall: Touch Bistro is very easy to use in adding new menu items or editing existing items and also retrieving any multitude of reports available. Pricing is on the lower end of competitive. We are a quick serve restaurant and there are several important features that we can not customize which is why we rate it low on functionality; for instance when we have a credit card transaction we can't turn off the customer's receipt copy and in a QSR most do not want their receipt so we waste a lot of paper. Sales experience to training transition to installation also did not go smoothly for us. Sales is anxious to sell but is not there for you afterwards.

But if we didn't have these, as well as other issues, we'd rate it a very good system. You just have to really know what you need POS to do for you and ask detailed questions and document your answers.

Recommendations to other buyers: Listen to comments, requests and recommendations from your customers and implement or fix the system to adjust to customers. Once you're signed on, they seem to place very little value on what should be a partnership with customers/users.

Customer service

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Summary service is very help

Cons: Not print order copies at kitchen station

Overall: It takes long time to get answer from customer service. Sometimes the order put it in from server station not printed at line and pantry side..

Recommendations to other buyers: It is very good and easy to use software

Great App

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Slow to react to commands sometimes and forced updates at random times of day. No rounding function for pennies so my cash NEVER balances, which sucks for accounting purposes and I'm unable to hold staff accountable for unbalanced cash outs.

Overall: I enjoy the software, but the last update caused my debit machine to not work and I lost a lot of money. It's also been operating slower that when I first used it.

Recommendations to other buyers: Not integrated with ReUp yet which is too bad. I really wish TB was integrated with TD Bank for merchant use. It would save me hundreds of dollars!

Very easy to use POS but needs refinement

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Cons: 1) some tipouts get passed through to the credit card processor but fail to capture in the POS, then the POS won't take a tip amount and assumes it's neither entered nor will it let you re enter the tip because the final authorization is complete.
2) in security settings for staff, to enable a staff member to correct their own mistakes before sending an order to the kitchen, because of the way you've set things up, I also have to authorize staff to VOID items that have already been sent, which I refuse to do. so I end up having to approve every little change, whether or not they've been sent to the kitchen... bad design!

Overall: you need to be able to authorize users to delete items without granting them void permissions. Also sometimes the POS accepts a tipout amount and passes it to the credit card processor but then forgets that it already processed the tip amount. At that point it refuses to accept any tipout amount and forces us to do an override on the preauthorization, which in turn means manual calculation of total tipout for the server and understates their tip income on wage reporting....

TB Review - 1st year

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: So far over the first year of our use it's gone pretty smoothly. We had some issues with gift cards not being accept due to an update required for the TB software - that took a long time resolving but other than that it's been pretty good.

Seasons Rome GA

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Portability, ease of set up and imbedded tools.

Cons: Customer support and lateness of product enhancements for credit card handling

Overall: The system has many attributes yet it lacks timely customer support along with much need advancements in credit card acceptance namely a usable chip
Reader that aligns with an IPad and is not flimsily attached.

Recommendations to other buyers: Update with practical, usable applications. have staff work with it in an actual restaurant and listen to feedback from everyday users.

Vendor Response

by TouchBistro on June 02, 2017

Hi Robert, Thank you for the feedback! Our Customer Success team is growing everyday to address the concerns as mentioned. We offer 24/7 support from industry experts and product enhancements are constantly happening. Innovation and Customer Success are priorities for the TouchBistro team. Thanks again!

Room for improvement

Mar 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Easy to use and train.

Cons: There's a huge list in my review.

Overall: First off: TouchBistro seems to be the best option out there for a full-service restaurant POS. We looked at everything we could find (that's available in Europe) and trialed the three leaders, and TouchBistro came out on top. We moved from an outdated local POS and have generally been happy. It works as expected, it hasn't had any catastrophic failures, and represents OK value for money.

That said, there are some problems, both with the software and with the sales/support:

- Frequent crashes when printing tickets (more than once per day). You have to restart TouchBistro, find your now-closed table, and reprint the ticket.
- No way to print invoices. This is required in most European countries and TouchBistro offers no way to do this. It causes us a big delay to have to generate one in Word and print it out for the customer. If they are going to sell in Europe they need to have this core function that other, more basic, systems offer.
- No way to print and charge part of a table. Missing is the ability to select various items, regardless of which seat they are at, and let me print a ticket and charge for those items. We literally lose 30 minutes a day moving items between seats for large groups when they want to pay.
- No menu support for multiple locations. Even though they have a page on their web site dedicated to franchises and multiple locations, the capabilities aren't there. Menus have to be painstakingly typed in by hand on the iPad (no cloud/web support) and while you can eventually move a menu from one location to another, it is a convoluted procedure involving a call to tech support. This was one of the selling points that attracted us to TB and they haven't delivered.
- No reporting support for multiple locations. You have to log in, view one report, then log out and log back in with a different username to see the other report.
- The localization (Spanish at least) is horrible. It's like Peggy Hill did it. They seem to have just run all the strings through Google translate and much of it is nonsensical.
- Impossible to update menu during service. If something runs out or a beer tap changes, you have to wait for everyone to log out.

We are going to stick with TB for now, but there is room for improvement.

Easy to use

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I like that touch bistro is easy to use both for servers and managers. Items can be modified quickly when needed. The only problem we've had is that sometimes things are not communicated to the correct printer.

Amazing system, even for a small business

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple, ease of install, improves efficiency.

Overall: TouchBistro was the perfect solution for our small take-out/pizzeria. From install to training, everything was straightforward and simple. The support staff are great. We have lowered order mistakes, better control on add-ons and special orders and better efficiency at the counter. The sales statistics are very helpful and have helped us improve our bottom line. I highly recommend the software for even the smallest business.

Mallorys rooftop

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall a good experience. Employees feel it is easy to learn. Appreciate the you tube tutorials available.

works well, but quite expensive monthly fees for multi iPads

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: works well, easy to use and train, good features, and good customer support

Cons: yearly fees every year makes me wonder if it is worth it.

Overall: I have 3 restaurants using touchbistro. i am happy with the service, the app, and the way it works. But the monthly fees year after year are very expensive. to be honest, for the same price of 1 years fees, you can get a great system with no monthly fee. If they want to keep customers like me, after the first years, a drastic reduction in monthly fee will be necessary.

Good software overall

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Touch Bistro has been good overall, but the complaint we have with it is that when we send tickets back to the kitchen, we have to wait until the ticket prints before we can do anything else. Basically, the program is paused while tickets print. This can be a real hassle during busy times, which are most of the times. Also, the program "messes up" a lot, requiring us to constantly close it and re-open it. If these issues can be fixed, I will be happy with the software.

Great system

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: System works great for my restaurant
It helps the waiters interact with the customers and also speed up the kitchen. I highly recomend this system to full service restaurant.

Easy to Program POS

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of putting in products + costs, assigning staff, third-party integrations (ie. 7Shifts)

Cons: Some of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network

Overall: Touchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service. It's fairly quick to set-up and support is excellent.

You can easily throw new staff to it and have them come out on top feeling like they understand how to use it very quickly. Intuitive as an iPad/iPhone program should be to new users.

Reporting is very good unless you're expecting TouchBistro to do a lot of the heavy lifting - it's good, but not quite amazing on the back end quite yet.

Be aware of how you organize your products early on for the reporting that you do get. It's only as good as the input and thought you put into it while your business is just a baby - that can come back to nip you once you have a better feel for both the software and your establishment.

Recommendations to other buyers: You won't find anything better on the market for a full menu restaurant for an iPad at this price point. Full stop.

TouchBistro is the perfect solution for my cafe!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The features, support and regular updates.

Cons: The initial hidden training & installation fees.

Overall: TouchBistro was a pleasant experience through and through. When we were looking for a POS solution it stood out as the best offer of value. The features were perfect for a cafe, and the regular updates kept on improving the overall experience. My only disappointment were the initial hidden fees for mandatory training and installation. I still would've purchased the product if I had known about these fees in advance, but not denoting these fees anywhere ahead of time was a big disappointment and made me second-guess my purchase at the time.

Recommendations to other buyers: No

Need better options for taxes

Mar 27, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: Once it is set up it works well.

Cons: No provision for tax collection

Overall: In order to be really useful you need to develop the software to accommodate the Ontario tax code. Setting up the menu to collect the correct taxes is a pain.

Best POS for me

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and tech support when needed.

Cons: Its always about the fixed costs so I have to be that guy and say cost.

Overall: I started using TouchBistro as soon as I learned about it. The system has allowed me to streamline the cafe in so many ways. Speed of order process, invaluable sales data and allowing me to be on top of flow are just a few of the benefits that TouchBistro has allowed me. I can not imagine running the Cafe without this invaluable tool.

Ease of use

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Cons: Booting me out for an update in middle of shift

Overall: Wonderful. Very easy to use especially since they have integrated square credit card processing! I deel like I need a fedreshed course every few months though! The updates are great seems to work out kinks but all of the sudden in the middle of a shift it kicks me out at times when I least expect it.

It works - period.

Mar 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I'm neither happy or unhappy with touch bistro. It's limitations are sometimes frustrating and as a company you ask for a lot of feedback and user interaction but don't respond to requests or feature enhancements. reacjing someone on the phone to assist with an issue is always an issue. Very cumbersome. That said the system is stable and rarely crashes.

Vendor Response

by TouchBistro on April 05, 2017

Hi Marnie! Thank you for taking the time to leave a review. We heard you on our Customer Support (or lack of) and now have an extensive in-house team to help ease the wait times.

Excellent

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy to use

Cons: Have to keep going back to add more items in admin settings

Overall: The service and the software is amazing, it's easy to take help if you don't understand anything call them and they help you quickly.

Recommendations to other buyers: If they is a way of taking a pic of our own menu and adding rather then putting each one by our self

Vendor Response

by TouchBistro on April 05, 2017

Hi Sohal! We appreciate your feedback and glowing review! Our product team is always pushing our POS software to the next level and ensuring ease of use and menu management is very important to us.

Savy user friendly

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Requires multiple iPad which becomes pricey but they are integrating a similar app as cheftek for inventory purpose

Pros: Mac based iPad use you can send orders immediately with the server input info on iPads. Multiple reports.

Cons: Pricey only use of ipads and the support becomes pricey as well. For small business owners whom crunching numbers it can affect purchase .

Great Price, Missing a Few Features

Feb 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: Overall, the product is so far very stable and easy to set up. It always takes a time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Having used it for a couple weeks now, there are a few features that are hard to work around. One is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Another major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. One of these things is not good, the fact that I can do neither is a real pain.

Pros: Cost Stability

Cons: Can't add seats to tabs or assign a card to a table. Only offers global inclusive tax

Recommendations to other buyers: It's good for the price, just be aware of its' limitations.

Best POS System!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Pros:
1) User-friendly
2) Simple yet elegant design
3) Highly secured
4) Excellent for small and large restaurants alike

Cons:
Nothing really. If I really have to state one, the cost might be a little too expensive.

Vendor Response

by TouchBistro on February 01, 2017

Good afternoon Hong and thanks so much for your review of TouchBistro. I'm very happy to hear you're loving the system. Please do not hesitate to give us a call or visit our Restaurant Success Library to learn more about how you can get the most out of your TouchBistro POS System.

Easy to use, difficult to get help

Dec 13, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro.

Pros: -Easy to use (for the most part) -Easy to setup -Replaceable hardware (Apple products) -More features than many similar competitors

Cons: -Poor customer support -No setup options -Some functions difficult to access/not intuitive -Bugs/issues when iOS updates - unreliable

Recommendations to other buyers: Definitely, check out Toast, they more effectively combine traditional POS options with a tablet system. Also, I'd definitely advise going with a cloud-based system if you decide not to go with tablets. Check out Brink for a good example (that's who my company switched to).

Small mid-western restaurant

Dec 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Relatively easy to train new staff.

Cons: On the Administrative side, it is very cumbersome.

Overall: Basically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.

Recommendations to other buyers: Make sure you set it up correctly the first time and REALLY understand the shortcoming of the system.

Vendor Response

by TouchBistro on February 01, 2017

Good afternoon Donna and thank you for your review and feedback. Please do not hesitate to get in touch with us so we can help you take full advantage of TouchBistro's robust reporting functionality. Not only are there dozens of different types of reports that you can use, but there are also custom reports you can built based on your needs. TouchBistro integrates with Quickbooks for all your accounting needs. With respect to app updates, we update the app approximately every 6-8 weeks. Our last few app updates have gone out on the following dates: - December 13, 2016 - October 31, 2016 - September 26, 2016 - August 17, 2016 If there's anything we can help you with, please do not hesitate to get in touch.

Could be great...

Dec 03, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: It's clear that someone in the industry designed this product. It is very intuitive and has almost all of the functionality you can expect in the much more expensive pos systems. There are the occasional glitches, and some things that could be better, but 26 years in the restaurant business has exposed me to just about all of the major POS systems, and TouchBistro's functionality is in the top 10. Unfortunately, when you really need help, you're on your own. I've had the system for about 18 months now. On every occasion that I've had to reach out to "support", and I use the term loosely, I have never been able to reach anyone in a timely manner. My call has never been answered by a human being. I always have to leave a message. And response time ranges from 5 hours to 2 days. When you're in a crisis, there is nothing more disappointing and infuriating.

Pros: If you can use an iPhone, you can use this system. Easy to program, use, and manage. The cost is a fraction of other systems with similar functionality.

Cons: There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is.

Recommendations to other buyers: If you have a full service, busy restaurant, make sure you have a crash kit handy (manual checks, calculators, manual credit card runners) for when the system goes down.

Touch Bistro Pos

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: TouchBistro is very user friendly and great customer service. If you are familiar with Apple products this POs system will be a breeze to pick up.

Solid

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Comments: This is a solid, well thought out product. Easy to use. Easy to set up.

For iPad soulution for busy restaurants, this is your answer!

Oct 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret. Paul Menta

Pros: Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Cons: No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Recommendations to other buyers: Don't be fooled by reviews of company's that say they are the best, I lost money, time staff and I did not" revel"in the whole thought. Be smart do your home work!

This has to be the worst company I've ever worked with!

Sep 22, 2016
2/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: Product works vender is terrible makes mistakes frequently and blames it on the last person you were talking to. No one takes accountability for what they say

Cons: Every person I talked to had a different story and a different way to do things. They messed up my order multiple times. Lied about install and starting cost. Lied about what equipment was actually needed. Said oops after a small family business over extended itself for their system.

Recommendations to other buyers: Just don't do it with touch bistro. They have no care in the world after they take your money and talk down to the customer. It's the worst customer service company I've ever delt with. Please use something else and save yourself.